# InTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is InTime the right Employee Scheduling solution for you? Explore 111 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/103832/InTime-Solutions/reviews --- InTime 4.8 (111) [View alternatives](https://www.capterra.com/p/103832/InTime-Solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of InTime Ease of use 4.4 Customer Service 4.9 ## Pros and Cons in Reviews GK Gary K LieutenantLaw Enforcement, 51 - 200 employeesUsed the software for: 6-12 months. “The ability to track everything within the schedule (hours worked, OT, training, etc) is terrific to help explain the needs of the department to outside partners.“ October 6, 2025 VS Vurnchoy S It AnalystPublic Safety, 201 - 500 employeesUsed the software for: 1-2 years. “To not be able to integrate with our payroll system created difficulty.“ October 7, 2025 DM Dale M CommanderLaw Enforcement, 201 - 500 employeesUsed the software for: 6-12 months. “Overall, InTime scheduling software streamlines the scheduling process, reduces administrative workload, and improves overall workforce coordination.“ October 7, 2025 KG Kiley G Payroll AdministratorLaw Enforcement, 201 - 500 employeesUsed the software for: More than 2 years. “Not really a con, but if you’re not using it on a daily basis, it can be difficult to use. But that’s an issue on the user.“ October 6, 2025 DM Dale M CommanderLaw Enforcement, 201 - 500 employeesUsed the software for: 6-12 months. “This versatility helps reduce manual errors and ensures that staffing levels are consistently optimized.“ October 7, 2025 JG Jeanette G Operations SupervisorTelecommunications, 51 - 200 employeesUsed the software for: More than 2 years. “The only thing I really don’t like is the fact that there is not a really good easy users manual. Or, if there is, I haven’t found it.“ October 8, 2024 EL Elizabeth L Management Analyst IILaw Enforcement, 51 - 200 employeesUsed the software for: More than 2 years. “The program has help to streamline our processes & improve workflows.“ October 7, 2025 NW Nate W Scheduling SergeantLaw Enforcement, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Some of the formats are not easy to transfer.“ October 8, 2024 ## Showing most helpful reviews Showing 1-25 of 111 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Administrative Assistant Law Enforcement Used the software for: 1-2 years ### "A Scheduling Dream for Law Enforcement" September 27, 2023 5.0 Pros Very few applications our Department uses work with ease. This is the exception. The software is tailored (and fully customizable) to meet law enforcement needs. The customer service is top-tier, and the InTime team overall is genuinely a joy to work with. Cons The backend of the app was a little confusing at first, having walked in with no experience or exposure. Locating instructional resources was also not very obvious at first; our rep quickly helped with this though! Review Source DB Dave B. Captain Law Enforcement Used the software for: 2+ years ### "You Should Work on Being InTime" October 6, 2025 5.0 Our department has been using InTime Scheduling for over 15 years, and it’s been a consistently reliable and effective tool. It makes scheduling, overtime management, and shift adjustments straightforward and efficient. The platform has continued to improve over time, and the support team is always responsive and helpful. Overall, InTime has been a great fit for our department’s needs Pros Having the ability to go paperless in regards to Overtime. Also the ability for everyone to sign up for overtime through their phones. Cons Shift bidding is not seniority based. I hear there’s a fix coming, so hoping it comes soon. Looking forward to the change. Review Source AB Allen B. Staff Sergeant Law Enforcement Used the software for: 1-2 years ### "5+ years of InTime" October 6, 2025 5.0 Overall, I love it. When there are bugs or issues they are quickly patched and fixed. Reliable program. Pros Covers all of my department needs and it is extremely easy to use and teach. It’s user friendly and easy to add / remove anything you want Cons Would be beneficial to have the ability to create and monitor posts from the mobile app. It’s my only suggestion Review Source KS Kelli S. Admin Tech Lead Public Safety Used the software for: 1-2 years ### "Great system!" October 7, 2025 5.0 Intime has been an amazing resource. They’ll connect you with the right person to troubleshoot any issues and they really listen to what their customers want Pros Their customer support from the very beginning has been amazing. We get answers quickly and they’re readily available to help any time you need it. Cons It would be nice if admin could create and/or customize reports or how certain things (like timesheets) look for end-users Review Source AG Aaron G. Police Projects Specialist Public Safety Used the software for: 2+ years ### "Intime U 25 Review" October 6, 2025 5.0 My overall experience has been great. Intime has been easy to adapt to our needs and adapt to our payroll system for semi-automations. Pros The ease of use while being complex enough to tackle unique scheduling circumstances. Being able to set templates and preload significantly decrease scheduling time required. Cons The initial learning curve can be steep. Understanding how all the tools work together slow the initial implement and adaptation. Review Source CO Cameron O. Lieutenant Law Enforcement Used the software for: 2+ years ### "2025 Intime review. " October 7, 2025 5.0 Daily user since 2012. Daily scheduler since 2016 and now the department system admin and project lead. Pros Intime makes it easy to manage complex schedules in a 24/7 working environment while maintaining minimum staffing requirements and managing leave, callouts and overtime. Cons At times the desktop environment can be very resource intensive for a mobile computer and struggles to update in real time. Review Source TG Tami G. Fiscal Director HR Public Safety Used the software for: 2+ years ### "Intime is the absolute best!" October 6, 2025 5.0 Absolutely fantastic! Have been is using InTime for 8 years and it gets better every year. Love the additional modules that can be added. Pros Customer support is 100%. Intime has streamlined our scheduling, payroll, overtime and time off immensely! Cons With the shift bidding module it is difficult to change a schedule during the year. Otherwise overall very happy InTime. Review Source KG Kiley G. Payroll Administrator Law Enforcement Used the software for: 2+ years ### "Intime Use " October 6, 2025 5.0 Never had any issues. If we do have some sort of issue, InTime support is always ready to help. Very efficient and friendly team. Pros Meets all of our scheduling needs. The ease of use is great if you put the time and effort to learn the program. Cons Not really a con, but if you’re not using it on a daily basis, it can be difficult to use. But that’s an issue on the user. Review Source EL Elizabeth L. Management Analyst II Law Enforcement Used the software for: 2+ years ### "Payroll Processing " October 7, 2025 5.0 It’s a great program that has benefited our agency. The program has help to streamline our processes & improve workflows. Pros The payroll module program is very user friendly. We are able to attach tracking categories for our grant use. Cons There are challenges with integration with \[sensitive content hidden\]. Our agency has to do a manual export and submit the export to our payroll department. Review Source RC Rob C. Fire Chief Public Safety Used the software for: 1-2 years ### "Fire department review" October 6, 2025 4.0 It’s been very positive so far. Only been using the platform for about 2 years but we’ve come a long ways from where we were. Pros No more paper forms!! It has made the preparation for our payroll so much easier. There are no longer papers being lost impacting the accuracy of payroll. Cons Relies on company officers to provide accurate inputs. Some of our officers just aren’t tech savvy and they struggle with that. Review Source RG Reid G. Police sergeant Government Administration Used the software for: 1-2 years ### "Over all review " October 8, 2024 5.0 Over all I’m very satisfied with the program. Pros It has a lot of options which makes it work with an agency’s needs. Cons There are so many system options that it can be confusing. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing InTime Command staff preferred this program over the competitors. Review Source AM Aaron M. Police Sergeant Law Enforcement Used the software for: 1-2 years ### "Intime for Law Enforcement" March 8, 2022 5.0 Overall the software has allowed us to move from a hybrid paper/digital system that was very time-consuming. The training, sales and support staff at Intime was very helpful in deploying the system. We continue to find new opportunities to take advantage of the features. Pros This software is purpose-built for Law Enforcement and public safety. It covers shift periods that extend over 24 hour periods. Cons Supervisor functionality is not yet available on the mobile app. Alternatives considered [Tyler Time & Attendance](https://www.capterra.com/p/193120/ExecuTime/) Reason for choosing InTime Price, functionality, messaging, export to payroll, web portal, and mobile apps Review Source CS Christie S. Manager of Corporate Services Law Enforcement Used the software for: 2+ years ### "Small growing service " October 9, 2024 5.0 We love InTime in the areas we are comfortable using. Want to be able to utilize more features to streamline our service especially in our time of growth. Pros The reports, easy to pull up to date information, historical data and future data. Cons Not enough one on one training time. We have had a new leadership team that inherited the product set up and I feel it does not meet our current and future needs. InTime will be reviewing our current set up and work with us to ensure the changes to our organization will make sense in our InTime program going forward. We are investing in technology and streamlining our processes. Review Source GL Gene L. Management Systems Analyst Law Enforcement Used the software for: 2+ years ### "Intime Solutions" October 8, 2024 5.0 It's been good for scheduling and finding the where an officer is and for payroll reports. However there are alot of customized reports we would like to be able to do from the data collected from InTime Pros The ability to view members scheduling and movements Cons The manual involvement with making large organizational changes. Difficulty in retaining historical information in large organizational movements. Review Source AF Ashlyn F. Major Law Enforcement Used the software for: 2+ years ### "Intime review" October 8, 2024 5.0 I enjoy learning more about the application Pros The customization for each unit of the department Cons Not sure at the moment. Still learning about Intime and it’s the different tools. Review Source JD Jennifer D. Manager Law Enforcement Used the software for: 2+ years ### "Intime Review" October 8, 2024 5.0 It has been positive. Any questions can be answered quickly Pros Easyness of use and the help received by staff Cons Learning curve of the back end configuration Review Source DI Derrick I. Staff Sergeant Law Enforcement Used the software for: 1-2 years ### "The master schedulers " October 9, 2024 5.0 Very positive experience, for the most part user friendly Pros I like the fact that you can to many taks Cons They should have mini tutorials on how to do certain task Review Source JF Judy F. IT Systems Administrator II Government Administration Used the software for: 2+ years ### "Utilizing InTime for payroll import file into our Financial system " May 18, 2023 5.0 We moved to electronic time entry with InTime which has been huge benefit in so many ways. We find support to be fabulous. Very responsive and great to work with. Pros That we were able to rebuild our scheduling software and utilize it for our payroll import as well. This was an accomplishment no one though possible. It is a huge time saver and extremely more accurate than our old process of paper time cards. Cons There are just a few issues that we find frustrating. Locations and Activities in the mobile app are not collapsible by group. Employees can't chose to post a overtime shift. When someone is awarded a post from another employee, it doesn't remove the original assignment from the first employee. Also that they don't offer a training database that can easily be updated from live data. Compared to what other software companies offer I feel it is a real miss on InTime's part Review Source SD Sue D. Administration and Finance Manager Higher Education Used the software for: 2+ years ### "inTime Saves Time" May 22, 2023 5.0 Keeping track of the PTO (paid time off) was a timely task before inTime. There were many questions generated that ended once we implemented inTime. Pros We have constant changes with schedules, shifts, wages and many intricate rules dictated by both union and non union policy. Having vetted and used several other software programs, we find inTime to work the best for all employees. There are fewer complaints and questions regarding PTO, payroll, scheduling and overtime. Cons We use inTime and it feeds to another software per school policy. It does not integrate perfectly. Reason for choosing InTime Best product for the money and support. Review Source JW Jennifer W. Program Analyst Government Administration Used the software for: 2+ years ### "Why Use InTime you say?" May 18, 2023 5.0 This is one application we generally have no issues with. Availability is close to perfect. Support is ready to assist with any issue(s) you have and you receive timely return calls when needed. Reliable, stable product. Pros Will assist you with keeping track of officers on duty, officers well being, staffing requirements, special assignments, vacations, and accruals. So much more. Cons Nothing is perfect, the "wheel" can always use some "tweaking." Special Event staffing can always use room for improvement. Both have been improved upon. Reason for choosing InTime Cost and Functionality. Review Source MH Matthew H. 911 Supervisor Telecommunications Used the software for: 2+ years ### "InTime Review for Genesee County 911" May 24, 2023 5.0 The time InTime has saved while scheduling is non-replaceable. Pros The ease of access and customization for orginization is the best that we have seen. Cons There are a few overtime rules thatour orginization have that are not able to be customized. Review Source DL Dwayne L. Supervisor Government Administration Used the software for: 2+ years ### "Simplify scheduling demands" September 26, 2023 5.0 Schedule conflicts have been mitigated and staffing challenges are easier to manage. Pros The ease of access to work schedules either through desk top, internet, or app has been easy to navigate and a welcome feature for employees / end users. It affords greater control of balancing personal and work life experiences for employee and employer alike. Cons Slight leavening curve but but their service and implementation experts make that a non-issue. Reason for choosing InTime Customer support and implementation teams Review Source MH Michelle H. Production Administrator Mining & Metals Used the software for: 2+ years ### "Great Product! " June 7, 2023 4.0 The people are amazing to deal with any questions you have for them are answered in a timely friendly manner A+ on that front! Pros The ease of use, templates make things so much easier for high volumes of employees! Cons Wish there was a sandbox feature that you can do up mock schedules and then be able to 'load to production' sometimes the best planning doesn't work and you end up redoing things. Reason for choosing InTime n/a Review Source BA Barry A. Scheduler Mining & Metals Used the software for: 2+ years ### "kspc" May 18, 2023 4.0 So far it has been good. Pros Brought all of our employee scheduling needs into one product, easily accessible through he app for employees Cons More detailed customizable reports would be beneficial. Review Source BM Brian M. Lieutenant Law Enforcement Used the software for: 2+ years ### "Castle Shannon Police" May 18, 2023 5.0 Pros Integration was simple because we came from an excel spreadsheet system. As an admin and scheduler, I find those tasks mostly easy to navigate and very user friendly. Cons I think the process of filling posts can be a little more user friendly and intuitive. We do a lot at my agency as far as roles and responsibilities and I am constantly getting the dreaded "!" because there was some small thing that was askew but easily explainable. I wish we had more power to disregard an error. Review Source Similar Products Featured