--- title: "BigContacts Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BigContacts Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/102669/BigContacts/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # BigContacts Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BigContacts ## What is BigContacts? BIGContacts is an easy-to-use, all-in-one CRM for contact management, email marketing & deal tracking, built for small businesses that want to spend more time selling and less time juggling tools. It keeps contacts, emails, tasks, and meetings in one organized, customizable database, so teams get a 360° view of each relationship. Web forms capture new leads straight into the CRM, and tags and custom fields make it simple to segment them. Built-in email campaigns and automated follow-ups nurture leads, while the AI Pipeline Tracker monitors deals, flags stalled opportunities, and shows your team which deals need attention before they slip away. Visual sales pipelines, task reminders, and detailed reports help teams stay organized, follow up on time, and close more deals. Start with a forever-free plan. ## What is BigContacts used for? [Lead Management](https://www.capterra.com/lead-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 205 user reviews Reviews sentiment Positive 90% Neutral 7% Negative 2% Starting price $499 Other, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BigContacts?[Manage this product listing](https://www.g2.com/products/bigcontacts/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BigContacts 4.3 (205) VS. [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price $499 Other, Per Month Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (204) Ease Of Use 4.5 (912) Value For Money 4.5 (127) Value For Money 4.7 (831) Customer Service 4.4 (194) Customer Service 4.8 (851) ## BigContacts alternatives [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (256)](https://www.capterra.com/p/123868/Claritysoft-CRM/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (178)](https://www.capterra.com/p/225762/Accelo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Freshsales](https://www.capterra.com/p/155563/Freshsales/) [4.5 (623)](https://www.capterra.com/p/155563/Freshsales/reviews/) Starting price $11.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155563/Freshsales/) ## FAQs about BigContacts Overview ### What problems does BigContacts solve? BigContacts solves scattered customer data, forgotten follow-ups, and unclear interaction histories by keeping contacts, emails, call notes, documents, tasks, and appointments in one record. Sales teams, small businesses, account managers, administrative staff, and distributed teams use it to coordinate client communication, assign work, track leads, and prepare for meetings from any location. Answer based on 149 reviews Overview ### Which roles and teams benefit most from BigContacts? BigContacts is most used by business owners, presidents, and CEOs who oversee client relationships and sales activity. Office and administrative teams maintain contact records, schedules, and follow-up tasks. Sales, business development, and real estate professionals track prospects, while marketing leaders manage outreach campaigns and customer communications. Answer based on 162 reviews Overview ### What company size and specific industries is BigContacts built for? BigContacts is designed for small and growing businesses in real estate, finance, legal, healthcare, manufacturing, and similar industries that need a way to capture more leads, convert more sales, and retain more customers. Features and Usability ### What are the key features of BigContacts? BigContacts includes core CRM features such as contact management, contact tracking, and customizable contact fields for storing client histories, notes, files, and correspondence. Its differentiating workflow features include reminders, task management, calendar scheduling, email templates, and automated emails, while email tracking and lead management support follow-up and sales activity. Answer based on 60 reviews Integrations ### Which third-party tools and platforms does BigContacts integrate with? BigContacts integrates with 10 third-party tools, including ActiveCampaign, Campaign Monitor by Marigold, FreshBooks, Google Calendar, HubSpot Marketing Hub, LinkedIn for Business, Mailchimp, Microsoft Outlook, Twitter/X, and Zapier. These integrations cover email marketing, accounting, scheduling, social media, and broader app connectivity. Answer based on 5 reviews Getting Started and Support ### How easy is it to onboard and train a team on BigContacts? BigContacts is generally easy for teams to onboard, with reviewers reporting that nontechnical users, including real estate agents, learn navigation quickly. Live online sessions, webinars, documentation, and videos support training. Some users report an initial learning curve, particularly when adapting data-entry habits or exploring less familiar features. Answer based on 16 reviews Getting Started and Support ### What customer support options does BigContacts offer, and how do users rate the experience? BigContacts offers email/help desk, FAQ/forum, a knowledge base, 24/7 live representatives, and chat. Users commonly describe support as prompt, knowledgeable, patient, and helpful with setup and issue resolution. Some users report unresolved problems, delayed email replies, or difficulty getting clear guidance for technical, billing, and integration concerns. Answer based on 56 reviews Contact management ### How well does BigContacts manage customer contacts? BigContacts keeps customer, prospect, and vendor records organized with searchable profiles, tags, notes, files, and activity histories. Small businesses value access from any internet-connected location, custom fields, and shared records for multiple employees. However, reviewers note that duplicate detection and contact merging are limited, and some imports or updates can require manual cleanup. Answer based on 60 reviews ## Features AI summary Based on 14,838 CRM reviews Capterra reviewers point to the following as the CRM features they value most when comparing options: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) BigContacts includes other CRM capabilities that reviewers also consider important, such as **Contact Database** (**47%**), **Search/Filter** (**45%**), and **Contact Management** (**44%**). Together, these features help businesses organize customer details in one place, quickly find the right records, and keep day-to-day relationship tracking more efficient, giving teams clearer visibility into contacts and follow-up activity. Contact Database 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contact Management 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Email Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Email Marketing 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Interaction Tracking 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Lead Capture 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers BigContacts 38 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - For Small Businesses: Designed for small businesses - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Shared Contacts: Share contacts with other applications like Gmail and CRM - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (144) 4.2 Based on 144 reviews ## Pricing Value for money 4.5 (127) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/102669/BigContacts/pricing/) Free Plan $0.00 Business Plan $9.99/month per 1,000 contacts It includes: - Automated Emails to Prospects - 50gb File Storage - 50 Custom Fields - 50000 Contact Capacity - 300 Tags - 100 Email and Letter Templates - Social Profile Search - Opportunity/Sales Dashboard - Automated Tasks for Follow-up Enterprise Custom pricing It includes: - Unlimited Contact Capacity - Unlimited Custom Fields - Unlimited Email and Letter Templates - Unlimited File Storage - Unlimited Tags Suites $499.00 Other,Per Month Value for money 4.5 (127) 4.5 Based on 127 reviews ## Integrations [ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (194) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (194) 4.4 Based on 194 reviews ## User reviews Overall rating 4.3 Based on 205 reviews Filter by rating Counts reflect reviews available in this feed. 5(94) 4(89) 3(16) 2(3) 1(3) Mentioned topic Recent reviews first, then most helpful RE Reviewer Senior Investment Manager Used the software for: 3-5 years ### "Good package for beginners" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 18, 2018 Does the job i need it do, and you guys give me a good service for peanuts, so cant say anything negative Pros had it from the start so for me the price Cons limited API interface, i would like to see full mailchimp interation for example Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG Dona G. Project Manager Used the software for: 3-5 years ### "Ease of Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2019 Having one place for customer information whether it was a completed or pending sale, billing or repair issues, and the scheduling of tasks is HUGE - it makes it easy for the remote workers. Attachements are shown separately. Connecting with Quickbooks. Pros Scheduling tasks for yourself or others. Historical data of contacts with your clients, whether it was a phone call, email, meeting and attachments, even the direct marketing campaign for those special offers to all or some clients. Ability to enter social media information. Ability to see the daily, weekly, monthly calendar for your entire team. Basic or Custom reports. Cons No place to enter time (duration of a call). No way to click on the client's twitter, facebook or linkedin feed. Ability to look up a contact via telephone number. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer owner ### "So far the better CRM" 3.0 January 29, 2010 easier than other CRM Ive used, the pricing is reasonable, but some things still needs alot of improvement, man I cant believe no one out their has something simple to use and actually works!!! and does not cost an arm and a leg.... Pros for the past four years we have used Zoho,Oprius,Bartchbook. Bigcontacts seems to be the easier one to pull reports, the contacts info has all the email,tasks,notes right in one place making it easy for everyone to review what is going on with each customer. The non tech people that use it are not having a difficult time, that is one of the major reasons we switched. Cons We have a retail business, the marketing portion of bigcontacts lacks I was under that impression when I sing up I can send out thank you cards, and email follow ups but I had to sign up for vertical response so I have to double enter contact info to do all that.....pretty lame, Ive ask tech support about the integration but after after several emails Ive never got a straight response only that they are working with a vendor. I also wanted to up load a couple of list and some contacts maybe deputes, bigcontacts does not combine dupes...you have to fix everything on one list then up load it...if you have a new list it will over write the existing one....what???? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Director Used the software for: Less than 1 year ### "Ex-Salesforce.com user appreciates value of BigContacts" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 16, 2019 I would definitely recommend BigContacts for ease of use, price, features, and value. Pros The BigContacts CRM System is pretty straightforward in terms of setup and implementation. Once you learn the basic rules in terms of setting up fields, etc. you can begin using the software with confidence. The videos are extremely helpful also. The price is one-third to one-fourth the cost of Salesforce.com. Cons There are a few features that are a little less intuitive and may require some help from support. If you can't find the right answer in the support materials or the videos they will get on the phone after you have placed a support request. This may take some time if it is off hours, but the response is always within a 24 hour window at the longest. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 3-5 years ### "Does the Job /Good value." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 7, 2019 Great company, great service Pros Good value for cost per user. Like the web-based format and the customization options. Cons Reports could be better + mobile app would be nice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Prem P. Helps us work on the go Used the software for: Less than 1 year ### "Helps us work on the go " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2021 With this cloud-based CRM, our sales executives are able to prepare for meetings on the go. BIGContacts has significantly improved our bottom line by making contact more organized and accessible for everyone in the organization. Pros The level of customization that BIGContacts provides is quite helpful to manage things according to our existing processes. Additionally, we can take notes and add files for individual contact records. Integration with MailChimp and Campaign Monitor works well. Cons We encountered some problems with the speed of the software in the past, but they have made significant improvements since then. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chuck G. Used the software for: 1-3 years ### "Highly Recommend" 5.0 August 3, 2015 We have been with Big Contacts for over five years. We were looking for a program that was web based that would allow us to track customer information in over 40 states. BC has delivered everything we needed and more. One of the most valuable tools is the history and the email tracking capabilities. This program offers many utilities and options to increase sales and lower the sales cycle. I highly recommend this product for anyone that is in need of monitoring sales calls and customer information. Pros This product is easy to use, very easy to understand and easily updated. Great tool when territory changes are needed. All information is up to date and easy to find. Cons We have not expereinced any problems that were negative to our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Brian M. Director of Professional Development Used the software for: Less than 1 year ### "CRM with customization! " 4.0 August 7, 2015 I use BigContacts for recruitment. I searched for a combination CRM / ATS high and low, and was glad I found BigContacts. Many other CRMs didn't function like an ATS, and no ATS had a CRM function. My candidate searching is done through prospecting (like sales) but I needed to be able to track each candidate's progress through the recruitment (sales) cycle. BigContacts is great because I was able to customize many parts of the system to fit my needs. Pros The customization is great. You can create fields that specifically fit your business needs. You can add several users and control the amount of access each user has in the system. Cons Sometimes the system can be a little slow, but they are making great improvements each day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rakesh K. Digital marketer Used the software for: Less than 1 year ### "One of the best CRM for marketing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 8, 2021 Pros Email marketing automation by BIGContacts is one of the best we have ever worked with. The drag and drop email designer saves a lot of time and effort. There is a group email feature as well. Cons There is no live chat feature available for BIGContacts yet. However, the customer service team is quick and efficient, so it has been manageable so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Of Operations Used the software for: Less than 1 year ### "New customer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2019 Pros Customer service has been very responsive Cons Not enough time to review yet- Will update Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/102669/BigContacts/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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