# BigContacts Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BigContacts Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/102669/BigContacts/ --- # BigContacts Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BigContacts ## What is BigContacts? BIGContacts CRM offers an integrated Contact Management and Email Marketing Solution for Small Business. We give you the tools you need to capture more leads, convert more sales and retain more customers. We're unlocking the potential of every small business with an affordable and easy-to-use solution. ## What is BigContacts used for? [Lead Management](https://www.capterra.com/lead-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 205 user reviews Reviews sentiment Positive 90% Neutral 7% Negative 2% Starting price $9.99 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BigContacts?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.bigcontacts.com&name=BigContacts) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BigContacts 4.3 (205) VS. [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting Price $9.99 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (204) Ease Of Use 4.3 (164) Value For Money 4.5 (127) Value For Money 4.2 (150) Customer Service 4.4 (194) Customer Service 4.3 (156) ## BigContacts alternatives [4.6 (6,075)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/) [Freshsales](https://www.capterra.com/p/155563/Freshsales/) [4.5 (622)](https://www.capterra.com/p/155563/Freshsales/reviews/) Starting price $11.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155563/Freshsales/) [Thryv](https://www.capterra.com/p/156926/Thryv/) [4.2 (534)](https://www.capterra.com/p/156926/Thryv/reviews/) Starting price $244.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156926/Thryv/) ## FAQs about BigContacts Overview ### What problems does BigContacts solve? BigContacts solves scattered customer data, missed follow-ups, and disconnected email, notes, and task tracking by keeping every interaction, file, appointment, and reminder in one accessible system. Small businesses, sales reps, account managers, remote teams, and operations staff benefit most from its shared visibility, mobile access, and customizable client records. Answer based on 150 reviews Overview ### Which roles and teams benefit most from BigContacts? BigContacts is most used by small-business owners, presidents, CEOs, and partners who need visibility into customer relationships, follow-ups, and team activity. Sales and business development teams use it to manage pipelines and outreach, while office managers, assistants, and marketing leaders rely on it to organize contacts, schedule communication, and support client retention. Answer based on 162 reviews Overview ### What company size and specific industries is BigContacts built for? BigContacts is designed for small businesses that need to capture more leads, close more sales, and keep customers coming back. It suits companies in finance, legal, manufacturing, food and beverage, real estate, healthcare, and other service-oriented sectors. Features and Usability ### What are the key features of BigContacts? BigContacts includes core CRM features like contact management, contact tracking, and task management, plus differentiators such as customizable fields, automated tasks, email templates, and reminders. It also offers email capture, lead tracking, shared client history, calendar scheduling, and reporting, with mobile access for teams working away from the office. Answer based on 60 reviews Pricing ### How much does it cost and what fees or limitations are included? BigContacts starts at $9.99 per user/month on the Business plan, billed annually, and offers a free version plus free trial. That plan includes 50,000 contacts, 50GB storage, templates, tags, custom fields, and automation. Reviewers often call it affordable, though some say per-user costs can add up for larger teams. Answer based on 35 reviews Integrations ### Which third-party tools and platforms does BigContacts integrate with? BigContacts integrates with 12 third-party tools, including communication, marketing, accounting, and productivity platforms such as Google Calendar, Microsoft Outlook, Skype, Mailchimp, Campaign Monitor by Marigold, ActiveCampaign, FreshBooks, QuickBooks, HubSpot Marketing Hub, LinkedIn for Business, Twitter/X, and Zapier. Answer based on 5 reviews Getting Started and Support ### How easy is it to onboard and train a team on BigContacts? BigContacts is generally easy to onboard for small teams, with many users describing a short learning curve and easy daily use. Nontechnical users and agents often get comfortable quickly, while some sales teams and first-time CRM users need more time initially. Training options include live online sessions, webinars, videos, and documentation. Answer based on 16 reviews Getting Started and Support ### What customer support options does BigContacts offer, and how do users rate the experience? BigContacts offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Users often describe support as responsive, helpful, and quick to resolve questions, especially during setup and troubleshooting. Some reviewers, however, report slower replies, unclear follow-up, and occasional frustration when problems were not fully resolved. Answer based on 56 reviews Contact management ### How well does BigContacts handle contact management? BigContacts keeps customer and prospect records organized in one place, which works well for small businesses and sales teams. It supports notes, tags, tasks, files, custom fields, and remote access, but some users run into duplicate records, contact merging limits, slower performance, and occasional friction when updating details. Answer based on 60 reviews ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) BigContacts supports all three features reviewers rate highest: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each sales stage, and manage new prospects more effectively, allowing teams to improve follow-up, maintain visibility into opportunities, and support more consistent sales growth. Contact Management 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sales Pipeline Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lead Capture 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Data Import/Export 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Task Management 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Email Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps BigContacts 35 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Track and manage schedules and meetings via an integrated calendar Notifications/alerts for upcoming events or tasks Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Divide leads into buckets based on predefined criteria and routing rules Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Tools designed to streamline the process of lead generation and management for sales teams Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Share contacts with other applications like Gmail and CRM Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (144) 4.2 Based on 144 reviews ## Pricing Value for money 4.5 (127) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/102669/BigContacts/pricing/) Free Plan Contact Vendor for Pricing Business $9.99 Per User,Per Month It includes: - 100 Email and Letter Templates - 300 Tags - 50000 Contact Capacity - 50 Custom Fields - 50gb File Storage - Automated Emails to Prospects - Automated Tasks for Follow-up - Opportunity/Sales Dashboard - Social Profile Search Enterprise Contact Vendor for Pricing It includes: - Unlimited Contact Capacity - Unlimited Custom Fields - Unlimited Email and Letter Templates - Unlimited File Storage - Unlimited Tags Value for money 4.5 (127) 4.5 Based on 127 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (194) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (194) 4.4 Based on 194 reviews ## User reviews Overall rating 4.3 Based on 205 reviews Filter by rating 5(94) 4(89) 3(16) 2(3) 1(3) Mentioned topic Sorted by most recent RB Reshs B. Bookkeeper Accounting ### "Tested it out " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 3, 2024 Pros I feel it’s very user friendly ok design and layout Cons The set up process could’ve been much easier but overall no issues Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Stephen W. Manager Hospital & Health Care ### "Customer relations have never been easier at my company due to BigContacts" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 1, 2023 Overall, I've had a great experience with BigContacts. At our firm, we've used it to track leads and manage/handle emails directed out to our various clients. Since client relations via email can be a hassle, especially when you're dealing with so many different accounts, using BigContacts is definitely helpful and has made all of our lives easier. Pros I love the direct integration of this platform into my client emails, allowing me to send and directly receive emails within the CRM platform. Everything is tracked and associated with specific contacts/accounts too automatically, which I also appreciate. The calendar feature is also very well done and has seamlessly fit within my typical workstream. Cons I'd like to learn more about the ability to integrate this platform with the calendars of my colleagues at my firm. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HB Hayk B. Off site SEO Market Research ### "Reliable CRM with robust reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2023 The tool has been an essential part of our business for many years and has helped us to streamline our operations, improve customer engagement, and drive growth. The reporting capabilities, in particular, have been instrumental in helping us to make informed decisions and optimize our business processes. Pros The tool allows us to easily generate reports on various aspects of our business, such as sales performance, lead conversion rates, and customer engagement. The reports are customizable, and we can drill down into specific data to gain insights into our business that would otherwise be difficult to obtain. The reporting capabilities of BIGContacts have helped us to make data-driven decisions and improve our overall performance. Cons Some emails sent through the CRM software are slow to load. However, this isn’t a major problem for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Computer Software ### "Great tool for managing leads " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2022 BIGContacts has simplified lead management for our business. We can easily track all previous touches, preferences, and upcoming tasks for our prospects and customers in one place. The tool has also made internal collaboration easier. Pros The customizable sales pipeline makes it easy to track opportunities. We also use BIGContacts to generate sales reports and track our business performance. The standard reporting templates a lot of our time. Furthermore, we can save custom report filters for later use, which is a great advantage as well. Cons Looking forward to seeing more direct integrations for the tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User SEO Executive Marketing and Advertising ### "Powerful email marketing " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 23, 2021 BIGContacts offers excellent marketing automation capabilities. It allows us to track the position of every client in our sales funnel and optimize interactions accordingly. The reporting capabilities of this tool are quite praiseworthy too. Along with standardized templates, the tool also allows us to generate custom reports. Pros Customizable email templates and automated drip campaigns have significantly contributed to our marketing efforts. We can share personalized emails with our contacts easily. The group emailing feature allows us to reach out to a particular segment with relevant information. The built-in analytics tool function well. Cons It does not offer integrations with some of our preferred tools, such as Slack. Hoping to see more integrations from the tool in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP Prem P. Helps us work on the go Information Technology and Services ### "Helps us work on the go " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2021 With this cloud-based CRM, our sales executives are able to prepare for meetings on the go. BIGContacts has significantly improved our bottom line by making contact more organized and accessible for everyone in the organization. Pros The level of customization that BIGContacts provides is quite helpful to manage things according to our existing processes. Additionally, we can take notes and add files for individual contact records. Integration with MailChimp and Campaign Monitor works well. Cons We encountered some problems with the speed of the software in the past, but they have made significant improvements since then. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rakesh K. Digital marketer Information Technology and Services ### "One of the best CRM for marketing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2021 Pros Email marketing automation by BIGContacts is one of the best we have ever worked with. The drag and drop email designer saves a lot of time and effort. There is a group email feature as well. Cons There is no live chat feature available for BIGContacts yet. However, the customer service team is quick and efficient, so it has been manageable so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GG Guy G. Business Development Director Logistics and Supply Chain ### "Wayne Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 18, 2020 Great system to use Pros Liked that it was easy to use and it flowed well for us. Cons Need to be able to add the address up front when creating a new contact. Right now you have to create the new contact and then go back in to edit to add the address. Reasons for choosing BigContacts It served the purpose of what we were looking for at an affordable cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Alan B. Director Health, Wellness and Fitness ### "Great Product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2020 This is a great platform and meets all of your contact management needs. Pros Keeps me on task! It allows me to focus on the sales interaction and not on organizing my data. Cons No multiple points mapping program. Everything else is great! Alternatives considered [Badger Maps](https://www.capterra.com/p/148607/Badger-Maps/) Reasons for choosing BigContacts Simplicity Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD Tony D. Practice & Compliance Manager Financial Services ### "Feedback from Tony" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 17, 2020 Pretty good Pros The Reporting functionality is the stand out feature for me Cons How we can't back up content; once we delete something we can't then look at content retrospectively and see what has been deleted Reasons for choosing BigContacts N/a Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/102669/BigContacts/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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