# isoTracker Document Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is isoTracker Document Management the right Document Control solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102348/isoTracker-Document-Control/reviews --- isoTracker Document Management 4.6 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of isoTracker Document Management Ease of use 4.5 Customer Service 4.9 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Analyst Computer Software Used the software for: 1-2 years ### "Isotracker review" March 8, 2023 5.0 Pros File sharing and storing are the best features in isotracker Cons It’s not that easy to use. A bit complex I would say Review Source KW Kelly W. Porter Facilities Services Used the software for: 2+ years ### "This app is amazing" May 5, 2025 5.0 Pros It is very convenient and easy to you. The support is great as well. Cons I do not have any cons that come to mind about isotracker document management. Review Source NG Nola G. finance / compliance Non-Profit Organization Management Used the software for: 2+ years ### "Does the job. Easy to use. Glitches seem to be quite a regular occurrence but value for money" May 18, 2017 3.0 Version control which was a necessity for audit compliance. Stopped others from making multiple copies of documents and using old versions. Stricter control Pros Dashboard, permissions and the overall look. Good version control, able to write comments, provides protection from others changing and saving documents that have not gone through the approval process. Very good customer service response times when issues occur Cons Definitely do not like the bold print with Document name, number and version on the top of each document. It really takes away from the presentation of the document. Looks awful. Would like this moved to the bottom of a document and shaded. Only to apply to the first page. Review Source Response from isoTracker Solutions July 22, 2017 We discovered 2 years ago a slowness issue from our Australian customers. The feedback was initially difficult to investigate as internet is not always good in Australia but once it was identified as a server latency issue from our European servers we set-up a server structure in Australia and there have so far been no further issues. The matter with the header in the PDF documents was raised by the customer at the time of our last major upgrade. We also explained that the further requested changes would be made at the next upgrade unless the customer would pay for the extra work to have it implemented ahead of the upgrade. In fact another customer has paid for the changes and ATC Work Smart has had that code change implemented on their account. NS Nicola S. QHSE Manager Oil & Energy Used the software for: 2+ years ### "Iso Tracker Document Control" October 25, 2019 5.0 Before we utilised the ISO Tracker system fully it was difficult to manage documentation. We regularly found ourselves scrapping around after discovering certain elements of our Safety Management System were overdue review. After the initial effort in implementing our full document package onto the ISO tracker it has become a much better organised and effective process. Pros I find ISO Tracker simple and easy to use but also very effective in maintaining an accurate Safety Management System. It allows me to keep up to date with all required document reviews with ease and has become an invaluable tool in my day to day duties. Cons I can not think of anything negative about this ISO Tracker software. Review Source PB Purnendu B. Sr. QA Engineer Cosmetics Used the software for: 2+ years ### "We selected ISO Tracker as we felt we got value for money for the number of users we planned to have" May 17, 2017 4.0 We were able to have a web based software that could be applied to multi-sites. We uploaded our procedures, SOPs and forms into ISO Tracker and are able to manage the documentation as required by ISO. Software has revision history that helps as well. Pros The software allows read/write and read users which makes it easy to control who can write into the system. Good approval process as well as accessibility that is web based (so can login from anywhere). Do not have to worry about database backup and support is great. Also, you can use this software for multi-sites. Cons The software is limited in that the number of users are pre-determined for us. Adding additional users lead to some additional cost. This is not software limitation, however. Review Source KJ Koen J. Product development and product quality manager Medical Devices Used the software for: 2+ years ### "Helped us getting grip on documents" October 29, 2019 4.0 isoTracker Document Control helps us getting grip on all documents related to a Medical Device manufacturer, meeting the designated regulations (i.e. keeping and updating the Technical Files) and meeting the ISO 13485 requirements of document control. Pros The logging of all changes to a document; Being able to view/download all earlier versions; Cons The interface could be more user-friendly; The design looks dated, could use a more modern look and feel; Review Source JG Johanna G. Operations Director Used the software for: 2+ years ### "ISO Tracker takes the pain out of managing controlled documents" May 18, 2017 5.0 Pros Audits - the scheduling and delegation of audits. The approval workflow for controlled documents and automated reminders for both documents and audits. The service and support from Lennoxhill is exceptional. Cons The interface looks a little dated, but I wouldn't change anything on the functionality as it does the job. Review Source AC Andrew C. Group HSEQ Manager Chemicals Used the software for: 2+ years ### "ISO Tracker" October 23, 2019 5.0 Pros It is easy to use and intuitive. Good way to manage controlled documents. Cons a couple of the extras would be useful to have in the basic package e.g. review function Review Source Response from isoTracker Solutions October 29, 2019 Hi Andy There is a review function already built in. I will call you to set-up a training session to show you how it works. Kind regards Christopher CH Camilla H. Engineer Medical Devices Used the software for: 1-2 years ### "Excellent simple document management system" December 19, 2019 5.0 We use isoTracker for managing our documents; as an ISO 13485 accredited company, document control is an important aspect of our daily work. isoTracker has been a brilliant addition to our business, improving our document control hugely! Pros IsoTracker is really straightforward to use. Cons There is limited scope for configuring the software - but we didn't expect we would be able to, so it's not a problem. Reason for choosing isoTracker Document Management Value for money, not overly complex. Review Source SS Stan S. Managing Director Machinery Used the software for: 2+ years ### "Software has worked as advertised. Service when problems arise is exceptional." May 17, 2017 4.0 Automated drawing control. Acts electronically the same way an old-fashioned paper drawing office does. Allowed us to demonstrate strict document control to outside agencies auditing us on a regular basis. Pros Archive feature. Email notifications. Cloud storage. Folder-based file organization structure. Software is fast. Cons Occasional (infrequent) glitches. British language convention (only in a few spots). Not really anything else I can think of! Review Source VR Verified Reviewer Booking Manager E-Learning Used the software for: Less than 6 months ### "isoTracker Document Management: Una Solución Eficiente para la Gestión de Documentos" February 12, 2023 4.0 Pros El software ayuda a los usuarios a organizar, administrar y compartir documentos de forma segura, todo en un solo lugar. El software también puede ayudar a los usuarios a controlar los cambios en los documentos, asegurar la trazabilidad y a automatizar algunos procesos. Además, es posible configurar varios niveles de acceso para asegurar que solo las personas autorizadas tengan acceso a los documentos Cons Lo que menos me ha gustado del software iso Tracker Document Management es que no es muy intuitivo. El software tiene muchas características y configuraciones que pueden ser confusas para usuarios sin experiencia. Además, el software puede ser un poco lento y demandar una gran cantidad de recursos. Review Source Response from isoTracker Solutions February 16, 2023 Thank you for your feedback. If you are a customer then we need to understand where you find the software to be slow and also where it demands a lot of resources. Also, we provide free training and we ensure that you completely understand how isoTracker works so there should be no reason for you to be confused. Please email us and we will set up that free training KM Kerry M. Quality Manager Used the software for: 2+ years ### "Takes some time to set up properly, but well worth the time spent. Support is timely and useful." May 17, 2017 5.0 Web-based software allows remote employees to be included in our document management system. Pros It manages document control, provides history, and captures input from users. The reporting feature is also helpful for tracking status. Cons Some of the features of this program (such as the change approval process) do not fit our operations. Review Source BG Bradley G. Chemist / ISO Representative Used the software for: 2+ years ### "IsoTracker has been easy to use and customer service is quick and efficient." May 17, 2017 5.0 Pros IsoTracker is easy to use with our Quality Management System. Controlled documents are easy to revise and retrieve for employee use. Review Source DS Dean S. QA Document Control Utilities Used the software for: 2+ years ### "Basically just use it for Updates and changes to our Work Instructions, ISO documents." May 17, 2017 4.0 Pros Simple to use. I only use a small part of what it is capable of and perform the same functions every time I use it. I submit changes to the Work Instructions, ISO 9001 and ISO 14001 documents to our Executive Committee for review and approval. Using a Document Request Form (requesting a change) and Document Approval Form after the changes have been made to the document. Review Source BD Boris D. QA Manager/Metallurgist Machinery Used the software for: 1-2 years ### "Great software that is indispensable!" May 17, 2017 5.0 Pros We are a small lean company and Isotracker has greatly reduced and simplified my administrative workload with respect to document control and corrective actions. Review Source sH sarah H. Anatomical pathology technologist Hospital & Health Care Used the software for: 2+ years ### "Satisfied user" October 23, 2019 5.0 Pros Fully aware of which documents need reviewing and being able to see where they are in the work flow Cons Very happy with the overall software. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.