# LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LiveAgent the right Help Desk solution for you? Explore 1786 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1786) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of LiveAgent Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Comprehensive omnichannel support platform 94% positive reviews out of 564 Most reviewers indicate customer support centralizes queries, improves response times, and boosts satisfaction across channels. Silvester N Civil Engineer - Inspector of Works, 51 - 200 employees. "Now, we are able to respond to customer requests much quicker and easily and have given our customers easily accessible customer support services at all times." Frequent technical glitches and instability 57% negative reviews out of 189 Most users report bugs and issues cause crashes, slowdowns, and unreliable performance, disrupting support workflows. Beatricia S Sales Specialist, 501 - 1,000 employees. "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our effectiveness." Intuitive and accessible interface 94% positive reviews out of 252 Most reviewers find ease of use enables quick onboarding, efficient navigation, and straightforward daily operations. Cumbersome email handling processes 35% negative reviews out of 127 Some reviewers report email management suffers from confusing threads, slow processing, and inconsistent spam filtering. Bryan C Network Engineer, 2 - 10 employees. "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history." Unified multi-channel communication hub 96% positive reviews out of 72 Most reviewers describe social media integration as streamlining customer interactions across email, chat, and networks. Ojeleye T Guest Service Agent, 201 - 500 employees. "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository." Limited and outdated mobile experience 39% negative reviews out of 90 Some reviewers describe the mobile app as lacking features, slow, and less responsive than the desktop version. Noorul A Assistant Manager, Operations, 501 - 1,000 employees. "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage." ## Showing most helpful reviews Showing 1-25 of 1786 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacopo R. CEO Information Technology and Services Used the software for: 2+ years ### "An essential tool that has transformed our customer support" May 3, 2026 5.0 We have been using for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. Pros The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. Cons The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing LiveAgent Better price and more freedom from a specific platform (Zoho in the case) Review Source VR Verified Reviewer Article assistant Accounting Used the software for: 6-12 months ### "A Reliable All-in-One Helpdesk with Room for Polish" April 19, 2026 5.0 My overall experience with has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. Pros stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. Cons While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing LiveAgent offered a better balance between pricing and features. Compared to Intercom, it was significantly more affordable, and compared to Freshdesk, we found its ticketing system and live chat capabilities more robust for our use case. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We switched primarily due to high costs and increasing complexity. Zendesk was powerful, but it felt overpriced for our needs. We wanted a solution that offered similar core features with better value for money and simpler day-to-day management. Review Source AF Alex F. President Hospitality Used the software for: 6-12 months ### "Not nearly as robust as Freshdesk" May 3, 2026 3.0 Not great, sadly. We switched from Freshdesk because of a steep increase in price, but quickly learned that you get what you pay for. Pros It was well priced, although unfortunately the functionality is not great compared to Freshdesk, which we switched from. It has a few great features - one in particular is the ability to "postpone" a ticket until a certain date, but lacks many other. Cons It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance. Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge." Even closing a number of tickets at once in is painful, as it requires approving the step THREE times. I asked Customer Service to change that, but they think it's how it should be. In general, Freshdesk was a much more robust product and we are considering switching back to it at the end of our contract - which we asked to terminate shortly after onboarding but we were told we could not do. I believe a company should hold its customer because they provide great value, not because they are stuck in a contract. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Because of the skyrocketing cost of Freshdesk Review Source SS Scott S. VP Photography Used the software for: Less than 6 months ### "Great (new to us) product" May 3, 2026 5.0 The customer service is amazing and they have been there to help with any questions we may have. The UI is fairly simple, so we didn't have many questions to start, but they were there to onboard us and get us up and running quickly. Pros has been great from the first time we reached out through onboarding. The simple interface makes for easy navigation and the integration with 2talk keeps emails and phone calls in the same place. Our team loves it! We have become more efficient since we started and are looking to add on additional features to improve our customer service even more. Their customer support is great. Whenever we have had a question they are quick to answer. Being able to assign and sort the tickets is simple and the value of the product you get is amazing. They could charge more, but we're so happy they don't. Cons I am not sure there was anything we didn't like, but we will keep you posted if we find anything worth reporting. ;) Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent The price was right. The features we needed were included and the interface was simpler. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer service at our previous vendor was atrocious. Review Source VR Verified Reviewer Senior Voice Implementation Telecommunications Used the software for: 6-12 months ### "Flexible Omnichannel Support Across Email, Chat, and Voice" May 11, 2026 4.0 excels by merging all media channels into one platform, streamlining your entire workflow. Pros Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking. Cons We’re still configuring the system to automatically detect related tickets, unlocking deeper insights soon. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent provides a far better system compared to basic email, offering professional tracking and a built-in call center for a fraction of the price of competitors. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) provides a far better system compared to basic email, offering professional tracking and a built-in call center for a fraction of the price of competitors. Review Source JM Jean-Paul M. Unit Manager Government Administration Used the software for: 2+ years ### "Best Helpdesk system available" April 29, 2026 5.0 We use since 2016 and it allows us to easily manage all complaints in a rapid manner. As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to the traditional thinking of slow processes with Government tasks ;-) Pros The ease of use of Live Agent is great. As compared to simple e-mail usage, it offers a greater possibility of Management of incoming e-mails (complaints, requests). W Cons Sometimes new features are made available without prior notification or features that change good habits and practices and turn them at first sight into more difficult process or tedious procedure adaptation. However this is a very higlevel negativ complaint Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing LiveAgent Best price/feature relationship. Quick return from support for offering Europe GDPR compliant solution Review Source Kamlesh M. marketing consultant Market Research Used the software for: 6-12 months ### "Perfect customer management software for medium businesses" May 19, 2026 5.0 Overall has been a great business partner in customer support sector for us, haven't had any major problems with them, their pricing is pretty affordable. Pros 's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent. Cons Haven't found anything about which we have had problems, its been great experience with liveagetnt Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing LiveAgent Pricing and provides more tools in same subscription while intercom charges for everything Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) The pricing is the main reason of the switch from z Review Source PB Paul B. Community manager Information Services Used the software for: 2+ years ### "We've been using LiveAgent for almost a decade now." April 29, 2026 5.0 Excellent customer support tool with tickets support, tracking, multiple agents / accounts, all you need for your business!!! Pros Most versatile and modern customer support tool we have been using for more than a decade already! We use it mostly for two customer support agents and all tickets management, follow ups, dashboard, has been working perfectly for us for years! Cons We got it in AppSumo offer so maybe pricing is something to check nowadays, although value is a no brain Alternatives considered [Parrot Cloud Call Center](https://www.capterra.com/p/150341/Parrot-Cloud-Call-Center/) Reason for choosing LiveAgent I was not making the decision but I suggested to the company. Review Source RM Robert M. Support Engineer Telecommunications Used the software for: 6-12 months ### "High-value support tool with a few formatting hurdles" April 29, 2026 5.0 Overall, has been a highly cost-effective solution for our team. It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the rich text editor can be frustrating at times; specifically, the inability to easily create or edit tables makes organizing complex data for customers more difficult than it should be Pros It offers a robust set of tools at a fraction of the cost of its competitors. Good value for Money and fast return on investment. Cons The difficulty in modifying existing tables once they have been inserted into a reply. The lack of native table editing functionality within the ticket response interface. Switched from [Zendesk Explore](https://www.capterra.com/p/132248/BIME/) The primary driver for the switch was the unmatched price-to-performance ratio. We were looking for a robust, enterprise-level ticketing system that didn't come with a 'big tech' price tag. provided all the essential automation and reporting tools we needed at a fraction of the cost of our previous provider. Review Source Abhishek Kumar T. Chief operational officer Media Production Used the software for: 6-12 months ### "perfect tool for team customer management" May 11, 2026 5.0 had been our main tool from last 6 months, it provides value for money, enough features and its easy to use even for the new team members. Pros Their features, help us manage every customer interaction. the best thing is that we can use it on multiple devices so we do not miss any client enquiry. Cons the only problem i face with is their customer support, its little bit slow specially on weekends. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Pricing was the main reason we chose over zendesk, we are a mid size startup and liveagent fit our budget Review Source IS Ishant S. Chief Marketing Officer. Computer Software Used the software for: 1-2 years ### "An effective and reliable Helpdesk solution that made our customer support more simplified." October 15, 2025 5.0 The general experience with was very positive. It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and in a personalized manner. The single ticketing system has greatly cut down response time, and enhanced interdepartmental cooperation. The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy. It is a great option when a company should enhance its internal efficiency and the satisfaction of clients. Pros The best part of to me is the ease with which it gathers all communication channels with customers in a central place. The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels. The navigation on the platform is easy and new members of the team learn to navigate through it within a short time. In terms of management, the reporting tools will be very visible regarding the performance of agents and client satisfaction. Their customer care team is also responsive, well informed, and sincerely committed to working towards the success of businesses. On the whole, LiveAgent is a great value company at any price to any company that wishes to take its customer support business to the next level. Cons Although is doing very well in general, it still has a few things that can be improved. The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions. Some more enhanced report and dashboard customization features would be useful as well when it comes to data-driven teams such as our one. Besides, the first installation takes certain time to program workflows and automation rules to the point that it is perfect, however, once it is established, the system is flawless. Such are small inconveniences in the sight of the value it renders. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Our company required a unified, multi-channel customer support system that would form one platform that incorporates email, chat, and social media. also had superior reporting, quicker response and easy interface, which made it more effective in our marketing and customer care activities. Review Source TLS Toke Leth S. Head of IT Hospitality Used the software for: 2+ years ### "All what I need" June 19, 2025 5.0 Used it with 2 different companies. And it has fulfilled all my tasks. Very good performance for the prize. I will keep using it for a long time. Pros Simple to use and set up. Good tracking of incidence with tacks. Nice statistics module where it possible to track everything we need. Cons Could have more integrations, but I’m not missing anything. A little old fashioned user interface. It would be nice with a little makeover. Alternatives considered [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Simpler to use and set up. It is a lot cheaper. Review Source Response from QualityUnit July 8, 2025 Hi Toke Leth, thank you very much for your review, we appreciate the kind words! We are proud to say that LiveAgent supports 200+ integrations, so all the basics (and much more) should be covered already. But you are always more than welcome to contact us with a suggestion for more integrations, if there are ever any that you miss. We are happy that you are satisfied with LiveAgent overall and we hope that it will continue to serve you well for many more years to come! :) - All the best, the LiveAgent team MP Martin P. CEO Accounting Used the software for: 2+ years ### "Perfect product and support" June 19, 2025 5.0 We use the product for client support, about 100-150 emails per day. Including API connections and requests. Pros Perfect product, high level of customization, filtering. High level problem solving 24/7 anytime within the hour. Cons Limited access to attachments. For example, the inability to download all attachments in one ZIP file from an entire ticket/email. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) bad intergration IMAP in Freshdesk and lost tickets. Review Source Response from QualityUnit July 8, 2025 Hi Martin, thanks so much for your review! It's great to hear you’ve been finding the customization and filtering features useful. We also really appreciate you pointing out the idea about bulk downloading attachments – it’s definitely a thoughtful suggestion. - Best, team LiveAgent WO Wendy O. Compliance Manager Education Management Used the software for: 6-12 months ### "LiveAgent one of the best out there" June 14, 2025 4.0 Our experience has been great. The support area is good to work with when needed. It has definitely made our business more productive. Pros We have been using for about a year now and we compared it to a few different ticketing systems. It is easy to use and well priced. Cons I would like it if could receive incoming text messages like it does for phone calls, emails and livechat. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Cheaper than one, had better features than the other. Review Source Response from QualityUnit July 8, 2025 Hello Wendy, Thank you very much for reviewing us! We're glad to hear that you've been satisfied with LiveAgent overall! If you'd like to get informed about the possible ways in which your team can receive text messages from your customers in LiveAgent, please feel free to contact our support team anytime, and we'll do our best to help! - All the best, team Live Agent AL Artur L. Investment Analyst Investment Management Used the software for: 2+ years ### "Ideal for uninterrupted help desk." January 13, 2025 5.0 Customers can visit anytime and find advice on their own. Great time saving tool. Pros The subscription could be cancelled anytime, no commitment. Makes every lead count through professional assistance. Cons lets us focus on what matters most and this is my ultimate goal. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Slack integration is not very advanced. bridges that gap. Review Source Response from QualityUnit January 14, 2025 Hi Artur, Thank you very much for your feedback. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer care. Don't hesitate to reach out in case of any questions or issues - we're here for you 24/7. Have a great day! -LiveAgent team RM Rebecca M. Author Entertainment Used the software for: 1-2 years ### "Simplifies Customer Support and Saves Time" January 14, 2026 5.0 Overall, my experience with was positive. Once I got used to it, it made handling customer messages much easier and helped me work more efficiently. Pros was very easy to use and helped me manage all customer messages in one place. I liked that I could respond quickly and keep track of everything without any confusion. Cons At first, it felt a bit overwhelming because of all the features. It took some time to get used to how everything worked. Review Source SK Sourabh K. Operations Analyst Consumer Services Used the software for: 1-2 years ### "Customer support platform with minimum investment" July 29, 2025 4.0 The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why after installing we are able to automate lots of customer support challenges and build a better relationship with them with minimum resources investment Pros As we belong from a service industry thats why we get different types of messages from different platforms like emails, socialmedia and websites. We also need to cater all of our customers from a platform, So helps us in connecting with them and give them proper resolution in real time Cons The main challenge of this tool is its flexibility as it does not work well with the mobile devices and it is mostly designed to work in desktop and laptops the complete application functions will only in a web browser and this limits it's usability from different parts of the world by different employees Review Source Response from QualityUnit August 20, 2025 Hello Sourabh, thank you very much for your review! We are glad to hear that LiveAgent's automation features made your customer support operations more efficient! :) Thank you also for your feedback regarding the mobile app. We believe that LiveAgent and its multiple features are best utilized in a desktop setting, but we understand the need to always be there for your customers, even on-the-go. The mobile app is here for those cases. Rest assured that your feedback has been noted and will be passed on to our product team! - All the best, the LiveAgent team AS Ankit S. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Creates efficient communication center to achieve multi channel response from customers easily" August 9, 2025 4.0 It makes problem-solving straighttforward by keeping client inquiries categorised as tickets. Our Gmail account and social organize accounts are effectively synchrronized. Able to accurately degree and report the amount of client intuitive we have overseen on behalf of our clients, much obliged to . Diversions were killed to ensure continuous, profoundly viable benefit conveyance. We were able to increment the value of self-service and repeating questions, much obliged to the benefit robot. Pros We used to substitute between social mediaa and emails, but presently everything is in one area, and no ticket is ignored. When I had a few setup questions, the client's benefit was too inconceivably profound and successful. You won't need to go somewhere else once you begin utilising it because of its unimaginable features. For us, auto labelling could be an exceptionallly essential work because it permits us to distinguish accurately what our clients are reacching us almost. By improving real-time communication and responses from all channels from the same area, made a difference for us to streamline our ordinary operations. To anybody looking for a reliable back work area application, I healthily propose LiveAgent. Cons Modernising gaddget styles would be a little alterattion. I needed to alter one or two of the default highlights, but I was able to find or maybe simple setting alternatives for each of them. It'll take some time to get used to the interface, which I at first thought was fabulous but a small compplicated. Review Source Response from QualityUnit August 20, 2025 Hello Ankit, Thank you very much for your review and your feedback, it is appreciated! We are glad to hear about all the positives you found about LiveAgent and as always, we are noting your feedback and passing it on internally. Thanks again and remember that you are welcome to reach out to us anytime in case you need any support! - All the best, the LiveAgent team AV Aman V. Product Manager Consumer Goods Used the software for: 6-12 months ### "My experience using Liveagent at Workplace " November 13, 2025 5.0 I am product manager at Tata Clique and we sell numerous of consumer end products in our platform. So instant solution to our customers queries are must. With we frequently give tickets to our customers for their complaint. We can make omni channel talks through email and social media sites. Our main focus is give customer best solution if they purchase our products and in that case liveagent helps us to reply them instantly. Pros Live agent is a great platform for our company since we sale products on e-commerce platform and promote our websites at various social media platforms what live agent does is to make our communication easy with our customers. It helps us to manage support tickets, live chats, social media questions with our customers. It helps us to frequently connect with our clients and help us more to grow our business. Cons There is nothing to be dislike about I am using this software from a long time. I have find that the app might get complex for the first timers but when you start using it and dive in more then you understand the liveagent more. I can say the learning curve is not so easy. Review Source Paras G. Senior customer support Computer & Network Security Used the software for: 1-2 years ### "The most useful software for for customer support team" December 20, 2025 4.0 The software was overall an great experience, we are getting most of the features we need to manage and the integrations are pretty easy to manage. Pros Their integrations to almost every software we use shopify, mailchimp and even stripe. also their support was great and most of our tickets were resolved within 24 hours. Cons There are no major cons i have found about . if there was i wasnt writing this review for them. Review Source JS Josh S. President Wholesale Used the software for: 2+ years ### "LiveAgent - great chat agent" April 29, 2026 5.0 Great! has been a nice improvement for our company. It makes it easy to connect with our customers. Pros Way to connect with our customers on their terms, and chat is a nice method and does a good job to make that happen. Cons Mobile app could improve a bit, it seems a little bit outdated. but otherwise I think it's a fine system. Review Source Peter K. Business Development Manager Market Research Used the software for: 2+ years ### "State-of-the-art customer support solution that streamlines out customer communication and interactions " February 25, 2025 5.0 Live Agent help us conduct realtime interviews and surveys, providing us with instant feedback and insights. These is useful in understanding our customers needs and preferences which enable us to improve our services . Additionally , it helps build and maintain strong ties with our customers and stakeholders Pros Live Agent is affordable and it's implementation in our organization was flawless. For us the proactive live chat and the ticketing system are the star of they show. They provide us with comprehensive communication tools help manage and organize customer enquiries from emails, social media, websites into a single chat box . Tickets makes it easy to identify each enquiry and personalized responses and quickly give feedback. We also appreciate the performance reports that help us understand how our customers are using our services and help us boost our customer support . Live Agent has embedded robust privacy and security features that help us communicate securely and protect our customer data Cons Network hitches usually cause delays and disruption of our customer interaction. Long wait times l especially for sensitive issues lead to frustration and negative customer experiences.. Review Source Response from QualityUnit March 6, 2025 Hi Peter, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer support. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team TS Tine S. CEO Retail Used the software for: 1-2 years ### "Good service" June 19, 2025 5.0 I'm using live agent for few years without problem. Price is reasonable and worth services provided, design is also good. Pros Easy to use, pretty good pricing, fast support. There is also chat option and knowledge base as well as subdomain. Cons Too few function in basic package like more agents or call center. It could be also good to include AI support. When you click spam button nothing happend, sender email must go to black list that you don't recieve emails from this email address again. Review Source Response from QualityUnit July 8, 2025 Hello Tine, thank you very much for the detailed review! It's true that the extent of available functions depends on the purchased package, but the good new is that our AI Chatbot and AI Answer Assistant are actually available in all paid packages, even in the most affordable one! Also, if you keep experiencing any sort of issues, like with the spam button, please do not hesitate to contact our support team and report the issue. Your feedback may help us resolve bugs that could otherwise slip our attention. Thanks so much once again, and feel free to reach out any time if there is something we can help with! :) - Best, team LiveAgent Damien S. Certified Peer Support Specialist Hospital & Health Care Used the software for: 2+ years ### "LiveAgent, the prime master for smooth communications." February 11, 2025 5.0 Am having the best communication experience with . It makes it easy to connect, interact and share information with peers assigned to me. LiveAgent allows us to have one-on-one interaction sessions with my peers. Pros The live chatting function that makes messaging quick and smooth. Highly advanced communication privacy features that keep conversations private. Calls recording tool that makes it easy to follow up on individual peer cases. Cons I have disliked nothing about . All features has met my expectations. Review Source Response from QualityUnit February 17, 2025 Hi Damien, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your live chats and call communications. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team Pushkar D. MIS Analysis Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "A Simple and Reliable Customer Support Tool" February 1, 2026 4.0 all in one ticketing system has really helped us respond faster and work better between teams. Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient. Pros The AI auto-reply helps us give quick responses to customers, and the integrations make it simple to manage all conversations from one platform. The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly. Cons We have not faced any glitches while using . It makes customer service easier and helps us build customer loyalty Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.