# LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LiveAgent the right Live Chat solution for you? Explore 1757 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1757) [View alternatives](https://www.capterra.com/p/102188/LiveAgent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of LiveAgent Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AS Anamika S Designing HeadDesign, 51 - 200 employeesUsed the software for: More than 2 years. “I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available.“ March 14, 2026 AF Alex F PresidentHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It seems a bit buggy. When you resolve a ticket it doesn't always refresh; you can only have one window open at a time, which I find extremely annoying as I'm used to working on multiple windows with multiple views.“ October 21, 2025 MESHVKUMAR P IT AssociateInformation Technology and Services, 501 - 1,000 employeesUsed the software for: I used a free trial. “It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times.“ March 26, 2026 AP Alyssa P VP of Customer SuccessInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go.“ June 12, 2025 AV Aman V Product ManagerConsumer Goods, 501 - 1,000 employeesUsed the software for: 6-12 months. “It helps us to manage support tickets, live chats, social media questions with our customers.“ November 13, 2025 KV Kiruluta V sales representativeFund-Raising, 11 - 50 employeesUsed the software for: Less than 6 months. “The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses“ February 12, 2026 JM Jordan M Sales AssociateMarketing and Advertising, 501 - 1,000 employeesUsed the software for: More than 2 years. “I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports.“ August 22, 2025 AT Aryan T Business DevelopmentMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively.“ April 5, 2026 ## Showing most helpful reviews Showing 1-25 of 1757 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sanket Y. Project manager Information Technology and Services Used the software for: 6-12 months ### ""An effective and dependable customer support solution"" March 26, 2026 5.0 Overall, I had a good time with LiveAgent. It helps us answer customers questions quickly and run support well. It's a good option for all businesses that need a reliable tool for support. Pros LiveAgent makes it very easy to take care of customer service. The ticket system helps keep things in order, and the live chat is fast. I like how easy the interface is to use, even for people who are new to it. Cons The interface can feel a little old fashioned at times, and it can take a while to set up advanced features. It works well once everything is set up, through. Review Source Dale C. Owner E-Learning Used the software for: Less than 6 months ### "So far so good...much better than what I was doing before." August 7, 2025 4.0 Good so far. It is a little early yet and I haven't explored all the capabilities as much as I should have, but overall am pleased with the investment. Pros The ability to create trackable tickets as opposed to email strings that would get lost in the pile. This has resulted in peace of mind, for the most part knowing I haven't forgotten about a customer that is needing help. Cons The same as what I like most: I would like for a color coding capability that indicates when a follow-up is needed. Right now I have to look at when whether the ticket has been resolved. Would be nice if it flagged. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing LiveAgent The person who helped me last fall through a demo was convincing, although I didn't sign up at that time. Kudos to her. Review Source Response from QualityUnit August 20, 2025 Hello Dale, thank you so much for your review, we really appreciate it! Please, feel free to reach out to our support team anytime (24/7) – we'd be more than happy to help you find a way to tag or flag the tickets that need a follow-up, as you are describing. Our support specialists are true masters in navigating all the possible tagging and automation options available in LiveAgent, so chances are that there is a solution for this! :) - All the best, the LiveAgent team AS Anamika S. Designing Head Design Used the software for: 2+ years ### "A strong customer support and data sharing tool" March 14, 2026 4.0 Our team uses this platform for conducting live events and customer support with the help of email and chats. This has been one of the strongest software which works like a back bone for our business from last 3 years. Pros I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available. We use is on daily basis as the user interface is simple and easy to navigate. Cons The mobile app is boring and has Limited video conferencing tools available. I have also used the web version of live agent and it is quit interesting and also has different type of data sharing options available so new user to must try its web version. Review Source CM Christ M. Social Media Manager Professional Training & Coaching Used the software for: 6-12 months ### "Found beneficial ticket tracker and management system" March 19, 2025 3.0 Pros LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. Cons Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. Review Source Response from QualityUnit March 20, 2025 Hi Christ, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer service. We understand that adjusting to any new system can have a bit of a learning curve, hence our sales team provides demo sessions past the initial presentation, consultation calls, as well as 24/7 support via chat and email - don't hesitate to reach out at any point and we will be happy to assist! -LiveAgent team Shivam A. Business strategist Marketing and Advertising Used the software for: 6-12 months ### "Best software for customer support management" January 27, 2026 5.0 Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy. Pros They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings. Cons the pricing thing is little bit higher compared to other providers other than that everything seems fine to me. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) It lacks features compared to live agent and I can't spend at two places. Review Source MESHVKUMAR P. IT Associate Information Technology and Services Used the software for: I used a free trial ### "Feature Rich Help Desk Platform for Managing Customer Support Efficiently" March 26, 2026 5.0 Overall, I am having good experience with LiveAgent. It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times. Pros LiveAgent is a very helpful in customer support platform, as it allows various communication channels such as email, live chat, social media, and calls into one place dashboard. I really like the ticket handling system & live real time chat feature that help teams respond faster and keep track of customer conversations easily. Cons Only one thing that can be enhanced is the mobile experience, as some of features are more limited as compared to laptop version. Review Source KV Kiruluta V. sales representative Fund-Raising Used the software for: Less than 6 months ### "Easier to use to chat with customers" February 12, 2026 5.0 I use the solution to provide real time customer support with our customers through the website and has helped us stay helpful and productive Pros Live Agent has the live typing insights which makes it easy for me to review what the client has typed before they hit send hence giving me a quickest way to respond on time, the interface has been kept clean to access all messages easily in the inbox Cons The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses Review Source AT Aryan T. Business Development Marketing and Advertising Used the software for: I used a free trial ### "Anti-thyroid medicines" April 5, 2026 4.0 Pros LiveAgent centralizes chats and tickets, fast live chat, easy tracking, and helpful automation that saves time and keeps support organized. Cons LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively. Review Source AA Alex A. Residential staff Alternative Medicine Used the software for: I used a free trial ### "Live agent review" March 26, 2026 4.0 Live agent was super helpful once I learned how to work it. It was super easy and for the price you cannot beat. Pros Live agent was super easy Customer support is top notch. You cannot beat the value for the price. Really cool features once you learn how to work it. I really enjoyed messaging and emailing Cons The Ticket management wasn’t the all-around best but as far as the rest of the software, it worked really good. I liked it super easy to work. Review Source VkJ Vaibhav kant J. Founder’s office Human Resources Used the software for: Less than 6 months ### "Efficient Customer Support Platform with Powerful Features" March 9, 2026 4.0 Pros Easy-to-use interface, fast ticket management, and powerful automation that helps teams respond to customers quickly. Cons The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features. Review Source GV George V. Managing Director Information Technology and Services Used the software for: I used a free trial ### "An almost perfect solution" May 7, 2025 5.0 Support was kind enough throughout the process Pros The UI is excellent. The solution overall was what we needed and would be the perfect option if we could migrate. Cons When we tried to migrate, we found out that even though the tickets were migrated, the dates on them were replaced by the migration date so we couldn't keep a track of older tickets (since they all were as created that date). Switched from [Kayako](https://www.capterra.com/p/80775/Kayako/) Huge price increase which made us have to perform the switch Review Source Response from QualityUnit May 12, 2025 Hi George, thank you very much for your review! We are happy to hear that you liked LiveAgent overall. I believe that your migration issue has happened some time in the past, when there were some issues with migrating from Kayako Classic. To share an update: currently, LiveAgent only supports migration from cloud-hosted Kayako accounts, and it is able to migrate the original ticket creation dates - just as in all of our other migration plugins! Therefore, while we are sorry that this issue disappointed you in the past, we are happy to share that it is no longer a problem. :) - All the best, the LiveAgent team CM Christian M. Customer Service Specialist Logistics and Supply Chain Used the software for: 1-2 years ### "A five star experience with LiveAgent." January 13, 2025 5.0 Wow, how I wish I heard about it earlier. I absolutely love it's features and it's intergrations. Pros I am able to answer more tickets with LiveAgent. Satisfy your customers with fast and productive replies. This is the right tool for our business and their customer service is very good. The fact that it has advanced chat features makes communication proactive. Unlimited call recordings, excellent customer care, there is a lot to mention, try it and you shall testify. Cons Nothing at all, it's amazing how this software works Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) LiveAgent has more advanced chat features compared to it's competitors. Review Source Response from QualityUnit January 14, 2025 Hi Christian, Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with both the system and the customer service. We're here for you 24/7 in case of any questions! -LiveAgent team BT Brett T. GM E-Learning Used the software for: 2+ years ### "It's great to see the improvements ..." October 3, 2025 5.0 Really enjoying learning the new features and improved versions of the old ones. Is not too complex to work out the set-up and Support are readily available. One thing I have noted is that LA has been a round for years in this space and have always represented excellent value - and that has increased in my view. Pros Used Live Agent a few years ago but decided to look at it when a new need came up. Could not believe how it had improved - amazing! So many more features that made it more powerful and still at the same price per seat which is huge value! It has always been intuitive to use and managing tickets is still straight forward. Support is proactive as I have been guided through the set-up process without having to ask - and this just make sit easier to support our own clients. I guess the big change these days is the use of AI and I am looking forward to getting into using the automations. Cons I am still enjoying reconnecting with the platform but one thing I am yet to discover the ability to create "funnels" to direct tickets to specific topics of concern. I see Departments maybe the way forward in this space. Review Source SK Sourabh K. Operations Analyst Consumer Services Used the software for: 1-2 years ### "Customer support platform with minimum investment" July 29, 2025 4.0 The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why after installing liveagent we are able to automate lots of customer support challenges and build a better relationship with them with minimum resources investment Pros As we belong from a service industry thats why we get different types of messages from different platforms like emails, socialmedia and websites. We also need to cater all of our customers from a platform, So liveagent helps us in connecting with them and give them proper resolution in real time Cons The main challenge of this tool is its flexibility as it does not work well with the mobile devices and it is mostly designed to work in desktop and laptops the complete application functions will only in a web browser and this limits it's usability from different parts of the world by different employees Review Source Response from QualityUnit August 20, 2025 Hello Sourabh, thank you very much for your review! We are glad to hear that LiveAgent's automation features made your customer support operations more efficient! :) Thank you also for your feedback regarding the mobile app. We believe that LiveAgent and its multiple features are best utilized in a desktop setting, but we understand the need to always be there for your customers, even on-the-go. The mobile app is here for those cases. Rest assured that your feedback has been noted and will be passed on to our product team! - All the best, the LiveAgent team TM Tammy M. Owner Retail Used the software for: 6-12 months ### "Fantastic liveagent app" May 21, 2025 5.0 Overall experience was famtastic I thought it was perfect that you keep all interactions with clients so i could go back and review and see what other representatives have helped them with in thebpast Pros I liked the liveagent app because its easy to install and setup on my webpage. I liked that it was simple to use install and kept all records of interactions with cliets. Cons I liked everything about it but i wish i could change the icon color to blend with my website. I also would have liked to change the icon. Review Source Response from QualityUnit May 23, 2025 Hi Tammy, thank you so much for your review! It's great to hear that you have been satisfied with LiveAgent so far. If you are reffering to the LiveAgent live chat button displayed on your website, it comes in several design options to choose from, so hopefully, you can find one which suits your style! If you need help with setting this up, or with anything else, our support team is here for you 24/7! - All the best from the LiveAgent team NS Natalia S. Salesforce Developer Information Technology and Services Used the software for: 2+ years ### "A great tool for customer support " May 20, 2025 4.0 LiveAgent has been key to unifying these interactions, allowing us to provide a more streamlined and efficient service.In terms of overall experience, LiveAgent has been a positive for our day-to-day operations. The system is stable, and we appreciate its flexibility. The seamless integration with other marketing tools we use has also been a big plus. Pros LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and improving both the agent and customer experience. Automation features, such as predefined messages and automated workflows, have allowed us to reduce response time and focus our efforts on more complex cases, increasing our overall productivity. Cons The interface customization, while effective, can be a somewhat laborious process. And the reporting dashboard, while valuable, could benefit from a more intuitive interface to facilitate data interpretation. Review Source Response from QualityUnit June 10, 2025 Hi Natalia, thank you so much for your review! We appreciate all the positive feedback, as well as the points which suggest some room for improvement. We hope that you'll stay satisfied with LiveAgent for a long time to come, and if you ever need asssitance, our support team is here for you 24/7! - Wishing you all the best, the LiveAgent team DS Dilak S. Senior Experience Designer Design Used the software for: 2+ years ### "Most Sophisticated Help Desk and Customer Support Program of All Times" March 4, 2025 5.0 Pros LiveAgent enables me to communicate seamlessly with customers via live chat which boost customer satisfaction. Availability of ticketing tools convert customers inquiries into real-time trackable and manageable support tickets. Cons Ever since 2021 when I implemented LiveAgent, I have never encountered challenging aspects. Review Source Response from QualityUnit March 5, 2025 Hi Dilak, Thank you very much for your review. We are glad to hear you have been satisfied with LiveAgent for many years and that it has been beneficial to your work and customer service. Our team is here for you 24/7 in case of any questions! -LiveAgent team Damien S. Certified Peer Support Specialist Hospital & Health Care Used the software for: 2+ years ### "LiveAgent, the prime master for smooth communications." February 11, 2025 5.0 Am having the best communication experience with LiveAgent. It makes it easy to connect, interact and share information with peers assigned to me. LiveAgent allows us to have one-on-one interaction sessions with my peers. Pros The live chatting function that makes messaging quick and smooth. Highly advanced communication privacy features that keep conversations private. Calls recording tool that makes it easy to follow up on individual peer cases. Cons I have disliked nothing about LiveAgent. All features has met my expectations. Review Source Response from QualityUnit February 17, 2025 Hi Damien, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your live chats and call communications. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team VR Verified Reviewer Administrative tech Retail Used the software for: 6-12 months ### "Innovative and User-Friendly Design" September 3, 2025 4.0 Overall, it's freestyle go-to design, resourceful data and innovative platform provides availability to my companies needs . Pros It is user friendly and easy to adapt and learn. It's well-developeed and has a vast amount of information and .resources the chat agents provide Cons Sometimes its confusing to adjust the settings and some are outdated creating. concerns for desired timeliness in my time-consuming work I already have. Review Source Response from QualityUnit September 8, 2025 Hello, Thank you very much for reviewing us and leaving your feedback! If there is anything in particular that we can help with to make your experience with LiveAgent even smoother, please feel free to contact our support team 24/7! - Best, the LiveAgent team KR Karin R. CXO Information Technology and Services Used the software for: Less than 6 months ### "Great value for money from a EU based company " June 25, 2025 4.0 A good system, very reasonable pricing, high value for money, and the company is EU-based, which is a priority. Pros LiveAgent offers a fantastic 24/7 support team, allowing us to migrate quickly and efficiently. The system is based on familiar structures from other systems, making it quite user-friendly. Cons The migration was fast, but some reorganising had to be done. Thanks to the support team, we succeeded in getting a good result. Missing a few features from the previous system, but nothing critical for a smaller setup. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Price, EU-based, complexity of the system Review Source Response from QualityUnit July 8, 2025 Hi Karin, thank you so much for taking the time to review us! We're glad that we could give you so many reason to choose us as your new customer support software! As you know, you are always welcome to contact us if you need any help! :) - All the best, the LiveAgent team Lohith kumar V. Senior IT System Administrator Retail Used the software for: Less than 6 months ### "LiveAgent has worked well for us" June 13, 2025 5.0 LiveAgent gathers customer concerns from different channels into one ticketing system, making it easier to track inquiries and resolve complaints efficiently. Pros We can manage customer questions from email, live chat, phone, and social media all in one simple platform. this helps keep track of all customer service inquiries, making it easier to process complaints efficiently and provide better support. Cons We have no concerns from our side. Everything is working smoothly, and we haven't encountered any issues while using it. The system is functioning as expected, and there are no negative points. Review Source XM Xiluva M. System Engineer Telecommunications Used the software for: 2+ years ### "Customer Support & Service Tool of 2024: LiveAgent" November 13, 2024 5.0 Pros Enhancing customer satisfaction is the main objective of every business. LiveAgent allocates tools such as customer support, live chat, call recording which enables me to offer maximum customer service in one tool. Cons Never have I had even a glitch while offering customer support with LiveAgent. Review Source Response from QualityUnit January 3, 2025 Hi Xiluva! Thanks for your stellar review. It's fantastic that LiveAgent helps you deliver top-notch customer service. Let us know if you ever need anything! - The LiveAgent Team VC Vania C. Assistant Manager Accounting Used the software for: 2+ years ### "What I Experience with LiveAgent in Accounting Industry " November 11, 2024 5.0 Pros LiveAgent enhances immediate customer support through live chat and integration with omichannels such as email, chat and social media. Cons Truth be told, I am getting everything I yearn to streamline customer satisfaction with LiveAgent. Review Source Response from QualityUnit November 18, 2024 Hello Vania, Thank you for your review of LiveAgent! We're thrilled to hear that you find our software to be a great tool for your company. If you need any assistance with the software, please feel free to reach out to us. We are always happy to help. :) - LiveAgent Team OT Ojeleye T. Guest Service Agent Hospitality Used the software for: 2+ years ### "Multi-channel Customer Support Program" October 29, 2024 5.0 Pros I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository. Cons LiveAgent is the most robust customer support program which I have ever used. I find nothing to outline as a flaw since it accomplishes all my needs. Review Source Response from QualityUnit November 6, 2024 Hi Ojeleye, Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with its multichannel capabilities. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team GN Grace N. Procurement Officer Arts and Crafts Used the software for: 2+ years ### "Customer Service & Support Program: LiveAgent" October 22, 2024 5.0 Pros I use LiveAgent on a daily basis to communicate with customers through voice, video and live chat. That way, K have improved customer satisfaction which help retain customers leading to high ROI. Cons Never have I experienced any error on LiveAgent, even though I haven’t used it for so long. Review Source Response from QualityUnit October 28, 2024 Hi Grace, Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer service. 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