# Page 7 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Neon CRM the right Nonprofit CRM solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102088/NeonCRM/reviews --- Neon CRM 4.3 (609) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 7 - Reviews of Neon CRM ## Showing most helpful reviews Showing 151-175 of 609 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BA Barbara A. CEO Non-Profit Organization Management Used the software for: 1-2 years ### "Not user-friendly" September 6, 2016 2.0 We are a small charity and had never used crm before so we decided to jump in, primarily at first to register people for an event. It is not intuitive or user-friendly. There are training videos you have to watch before you can call in, but 45 minutes into them, they only answer the most basic questions. Forget customizing your forms or registration. We are not IT people who spend all day writing code so we find it difficult and sometimes impossible to use. The social fundraising has been a nightmare as people who set up a team find themselves unable to join their own team! I don't know what we're doing wrong but we find this really hard to use. We've tried our best for over a year now so feel like we gave it a good chance. Pros It seems to have a lot of features Cons The features are hard to use. Customization is extremely difficult. Social fundraising is a nightmare. Review Source Response from Neon One September 7, 2016 Thank you for your review, Barbara. We understand the shortage of time in each day, especially working with so many small charities like yours. We care very deeply about each and every one of our nonprofit partners and take any negative feedback very personally...and seriously. We here at NeonCRM pride ourselves on providing a powerful, yet intuitive program for all of our nonprofit partners -- big and small (as illustrated w/ many 5-star review ratings for "ease of use" above and below this post). We understand there may have been some incorrect user-permission settings selected that have been resolved with our Pro Services team yesterday and hope it may alleviate some of the difficulties your team has encountered. As always, you can feel free to contact your account manager any time directly via phone or email to discuss our other support options or for further assistance. We truly hope that together we can help the Pediatric Oncology Support Team have a great event LS Lauren S. Managing Director Performing Arts Used the software for: Less than 6 months ### "A CRM you can actually use!" August 5, 2022 5.0 The training sessions coupled with the learning paths have made the transition from Salesforce to Neon CRM pretty seamless. Pros Neon CRM is so user friendly and the learning paths are making it possible for our entire team to get trained. Cons This is hard to answer because we are still very new to Neon CRM. We have navigated a few bumps on the registration page, but nothing to make us regret this migration. Reason for choosing Neon CRM You could not beat the price point and functionality of Neon CRM. We were looking for a database that had donor management, registration, and email communication. It really is an all in one system! Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We were priced out of Salesforce and for several years had found the database hard to navigate. Review Source MH Molly H. Office Manager Arts and Crafts Used the software for: 1-2 years ### "Everythin in One Place" March 25, 2021 4.0 Pros This product provides an all-in-one data management system. Cons Some features are less robust and allow for little customization. Customer support can be accessed only by submitting a ticket and waiting for a response, which usually comes within 24 hours. A help session can also be scheduled for an additional fee. Review Source Response from Neon One March 31, 2021 Thank you for the feedback and the review, Molly! CK Clifford K. Executive Director Environmental Services Used the software for: 6-12 months ### "Used to Salesforce, new to Neon" December 6, 2023 3.0 Positive, but I think we could improve its effectiveness for our overall operations. Pros Simple display. Lots of potential, seems. Cons I don’t have enough experience to properly answer. Still learning. Review Source Response from Neon One December 7, 2023 Hey Clifford, thanks for taking the time to leave us a review! CH Clarate H. Director of Operations and Community Relations Performing Arts Used the software for: 2+ years ### "Neon CRM is Great for our Mid-Level Nonprofit!" February 18, 2021 5.0 Overall our experience has been positive, and we would recommend Neon! It's a great way to organize our events and ticket sales, as well as track income from those same constituents and more. The volunteer projects and timesheets are seamless, so it's easy to tell how many volunteers have worked with the organization during the year and how many hours they've put in. Pros Neon has been great for our organization. It's easy to navigate and pull reports to track donations, memberships, event registrations, etc. This year we used ClickBid to organize our virtual fundraising gala and auction. The integration process between that and Neon was seamless. Cons There isn't a great way to set up monthly payments for annual membership plans. The grants module could be more helpful if there was a bit more automation. We don't use that function much as we've found it easier to stick to our own spreadsheets and calendars. Review Source Response from Neon One February 24, 2021 Hi Clarate! We are so happy to hear that Neon CRM helped you organize your events and ticket sales, as well as track income from those same constituents and more. We appreciate your honest feedback and will bring your voiced concerns back to our team, so we can continue to improve our products and support our clients. SC Stephanie C. Board Member Non-Profit Organization Management Used the software for: 6-12 months ### "Complicated and Poor Support" September 28, 2021 2.0 Pros Initially Neon seemed like it would do all the email and donation tracking that we needed. It has a lot of features for campaigns, donor management and tracking. Cons The software is incredibly complicated and lacks financial management. Emails and letters are incredibly difficult to edit and print properly. Forms are equally as complicated. This company does not offer good one on one support. Expect to spend hours searching through support suggestions or the Neon Academy. While you can track donations you will need an entirely different software to track any other financial parameter (expenses, budget etc). The software is expensive and will cost an extra 3 months of unused service if you cancel ("90 days to stop billing cycles" - means you get billed for another 90 days after you send the cancellation form). Review Source Response from Neon One December 6, 2021 Hi Stephanie, Thanks for taking the time to leave your review. I'm sorry to see that you aren't likely to recommend Neon CRM to a friend. However, we're glad to see that you liked the amount of campaign features we offer. Since your review, we have updated donation forms, which you can read more about here: https://neonone.com/resources/blog/neon-crms-donation-forms/. Perhaps Neon CRM isn't the right fit for your team, however, we encourage you to check back in at a later date to re-evaluate us. We're adding new features all the time. Have a great day, Anna at Neon One JT Jared T. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Neon is a worthwhile CRM software" August 6, 2022 5.0 Pros Neon is user friendly and connects well with our other software platforms. Cons It is not completely compatible with our financial software. Alternatives considered [Blackbaud Financial Edge NXT](https://www.capterra.com/p/27468/Financial-Edge-NXT/)[Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Review Source LP Lisa P. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Best value for small to medium nonprofit" April 27, 2022 5.0 We've been using Neon for several years and are very happy with it. We're rarely frustrated the way friends at other nonprofits are who use other products (and they way we were with other systems prior to Neon). The Pros They are always making improvements, the customer service is stellar, it is very user friendly and easy to figure out. Cons Event management for fundraising events is the only part of this product that still needs to be improved. Reason for choosing Neon CRM Customer service and ease of use. Review Source Response from Neon One May 10, 2022 Thank you for the feedback, Lisa! We're currently working on major updates to Neon events management and expect to have updates to announce later this year! AL Amanda L. President Non-Profit Organization Management Used the software for: 1-2 years ### "Started good and now terrible" January 31, 2024 1.0 Pros The company was good when we first started using it several years ago. It is now a larger company that seems to value profit over happy clients. Cons Too expensive for what is included, horrible customer support, may take over a week to respond. Review Source Response from Neon One September 25, 2024 Hi Amanda, thanks for your honest review. We have certainly grown, and as a result of that growth, we have expanded our customer support team since you left your review. This expansion has resulted in shorter response times. Feedback like yours helps us improve, so thanks again. Regards, Anna from Neon One JM Joy M. Co Founder/Co Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Disappointed with customer service" March 25, 2021 4.0 Unacceptable thus far. If my customer service situation could be improved and Neon would be available to help and be accessible, I could honestly trust and enjoy the product. Pros It is very helpful and specific to non-profit management Cons A company is only as good as its customer service. I have been so extremely disappointed in having access to help and getting questions answered when we need them. Makes me question Neon CRM and ruins my ability to enjoy it. I really was hoping that Neon would be different. They will be available to up my price for the number of users, but are not available to help me when I am in need. Review Source Response from Neon One March 31, 2021 Hi Joy. We are sorry that you have had a bad experience with our customer service team. When a client reaches out to us, they receive a reply within 24-48 hours. We know that that can be a long time to wait for a reply to resolve any issue that you may be facing. We have reached out to our client success and support team to understand better how we can support you and your organization in the future and continue to improve our customer support at Neon One. We appreciate your patience as we continue to find better ways to support our clients quickly and effectively. TS Tristan S. Communications Director Used the software for: Less than 6 months ### "A powerful system (perhaps more powerful than most small organizations need)" December 11, 2017 5.0 Overall, a great system which I'm glad we found. We tried a few others to manage our 3 levels of membership, and none of them lived up to the sales pitch. NeonCRM has so far. Pros It can do a lot in terms of membership: Allow new members to join, current and expired members to renew, membership discounts, etc. It's quite affordable, too, and the customer support seems solid so far. Cons Running reports can be difficult because there are so many possible data fields that a member can have. I've had considerable difficulty, for example, finding members who signed up--who didn't renew and weren't past members--between certain dates. It's probably just one or two fields in the report that I haven't included, but it's quite frustrating. And though the online help center has a lot of content, I've had to contact support several times because I couldn't find what I was looking for online. We set up our system in about a week and a half--significantly faster than the recommended timeframe. I have considerable experience with CRMs, and most small organizations would likely have substantial difficulty setting this up themselves. Most organizations will likely want to work closely with Neon to launch their system to its fullest potential. Review Source Response from Neon One January 17, 2018 Hi Tristan, Thanks so much for your thoughtful feedback. We're honored to be your choice of CRM and glad to see you've been taking advantage of all the tools NeonCRM offers. We agree that reporting can be complex because, even though it's a simple process, there are a lot of options. You are absolutely right to utilize our online Knowledge Base and Support Center, and our Client Success team has reached out to you directly to help make sure you're getting the most out of your reports! Finally, we'd like to say that in addition to the support you mentioned, we offer the option for new NeonCRM users to work directly with our Professional Services team during the initial implementation of their system. It's a great way for new users to get off on the right foot with Neon! Cheers! -Your Neon Team MB Melissa B. Development Director Environmental Services Used the software for: 1-2 years ### "Neon CRM Review " December 6, 2023 3.0 Mediocre but I need the data so put up with it. Pros I like that people can sign up and pay for events. I like having donations come right into the system. Cons Not user friendly, especially when it comes to designing reports. I don't like that duplicates are not being alerted to - there are many duplicates that don't automatically merge. I also don't like that thank you letter templates aren't able to be individualized or edited at all. Switched from [Exceed Software](https://www.capterra.com/p/205619/Exceed-Software/) To interface with Mail Chimp and there was a wider variety of options as noted above Review Source VR Verified Reviewer Freelance Writer Non-Profit Organization Management Used the software for: 1-2 years ### "Gets the job done" September 23, 2019 4.0 I used NeonCRM daily to manage memberships, events, and programming for a small nonprofit. Pros NeonCRM has a decent amount of tools for automating processes and you can store most of the information you'll need about members/clients. If you/your company don't want to do webdesign, they'll set up a website for you. Kind of a one-stop shop. The Neon forum has good information for finding workarounds when you have issues. Cons NeonCRM's branding is that they're building software for nonprofits since they come from a nonprofit background. Cool idea, but I'd rather use a CRM built by software engineers. There is no easy way to integrate Neon events with a calendar on a webpage. The default is a list of events in chronological order. If you have a lot of events, repeat events, or events with different categories or audiences, this is not a good way to display the information. My team had to custom code a calendar widget that integrates with NeonCRM. The UI is not intuitive, which is fairly typical for CRM software but given that NeonCRM was built so much more recently than other major players in the CRM landscape, I expect a bit more. It is clunky. After the initial setup and launch, it felt like Neon wanted nothing to do with us. Their customer service approach is designed to limit how much you contact them and make it feel costly. I was not on the team that chose NeonCRM, but I'd have strongly considered a competing CRM like WildApricot or even Salesforce. Review Source VT Victorien T. Gestion de Clientele Accounting Used the software for: 1-2 years ### "Meilleur application" November 4, 2023 4.0 Pros Très facile et rapide à utiliser ce logiciel de gestion Cons Il faut avoir une connection rapide pour profiter de ce logiciel Review Source SL Stephanie L. Development Coordinator Civic & Social Organization Used the software for: 1-2 years ### "High Potential, Poor Execution" April 27, 2021 2.0 Pros Keeping track of donations and reporting are the most important things, and the things I'm most involved in. The donations track ok, I guess. Cons There are a lot of bugs in Neon. One of the most frustrating is that sometimes my searches do not return an account until I type out the whole account name. This morning I went to search for a person named Scott, and the particular donor I needed did not pull until I typed in his last name. Additionally, the user interface is not consistent across the board. Some elements seem fresh and user friendly, others feel dated and clunky. Review Source Response from Neon One April 28, 2021 Hi Stephanie. Thank you for taking the time to leave a review. We are sorry that you have had a frustrating experience with Neon CRM. We have reached out to our customer support team to connect with you on some ways that we can improve your experience with our product. If at any point in the future you are looking for tips or tricks for a better experience with Neon CRM, don't hesitate to reach out to our team or watch our free tutorials, here: https://support.neonone.com/neoncrm/s/ TM Tracy M. Office Manager Used the software for: 6-12 months ### "Veterans Miracle Center Erie Gets Squared Away Using NeonCRM" February 16, 2016 4.5 Pros NeonCRM is very robust in its comprehensive capabilities to manage every aspect of fundraising, reporting, tracking, lead generation and just plain constituent management process. For Veterans Miracle Center Erie, the offerings of NeonCRM's full suite of modules was well-above our necessity at the time we implemented it, and at a cost that would make any non-profit cheer. The optional modules available for growth allows the VMCE to grow at a solid-yet-comfortable rate, with confidence that our CRM can grow with us. Additional features for mass-emailing and event management are just some of the additional options we look forward to. For those seeking to have organizational excellence, this tool will allow you to cross items of the "accomplished tasks" list every day and breathe a sigh of relief. There are countless videos, articles, and DIY options available should your organization not have the budget for one-on-one guidance from NeonCRM's support. Cons Filtering data down to a very specific subset of constituents, donations and campaigns for further analysis is key to the non-profit world. NeonCRM is very powerful for drilling down to mine out the gold needed. However, if your organization does NOT purchase the conversion support and general support, a person who is tech-savvy and patient ought to be selected to carefully read the very thorough SOPS and knowledge base articles provided by NeonCRM. It really isn't a complaint - just be prepared accordingly to either spend the additional funds for proper support, or know that you are at the mercy of someone to teach your remaining staff how to build and pull custom reports. Please note that the system does feature a TON of pre-fab reports, so you won't be at a loss even in your newness to NeonCRM. Review Source AG Amy G. Operations Manager Used the software for: 1-2 years ### "Support is amazing but functionality isn't up to par." December 11, 2017 2.0 Pros Easy to use. Amazing customer service that is quick to respond. They have a web portal you can submit a problem through and they respond or fix it immediately. Does a great job managing members. Cons Data collected from forms is near impossible to work with and you can't share it with your team. It is not collected in an easy to view format, rather a spreadsheet that includes ALL account data for the person responding the the survey. Each time you want to look at the results you have to download a new report and reformat. There is no way to limit an event to paid members. You must offer a "default" ticket that anyone can purchase. Website user have to login each time they go to an area of your website that is for members only. Neon sells a custom plugin called Single Sign-On to correct this problem for an additional money. Without it, users get stuck in a cycle of logging in and not redirected to the page they were trying to access. Every time you log in you is taken to a member dashboard instead. Review Source SF Shelagh F. Treasurer and Technology Mgr for 3 related non-profits Fine Art Used the software for: 1-2 years ### "Best non profit CRM on the market for small- medium sized operation" July 20, 2018 5.0 It constantly surprises me with how well they have designed features. There is a lot we haven't explored yet. The Help and Support site is great, especially the video modules and the webinars. We don't pay for support as the few issues we have had they answer in a day or so with helpful answers. The one exception was an obscure bug I found in the 'new" workflow process. It was fixed in the next release. Pros I did an indepth analysis of non profit CRM systems and this came out on top. We could not afford anything expensive so the price was right. It has all the finctionality we need so far. It did not have "installment due" automated reminders but a few months ago they added workflows which are unbelievable powerful tools to not just send out reminders based on various triggers but you can perform multiple actions based on the trigger. The communications ( eblasts) is very well thought out. In fact we are about to stop using MailChimp & save their fees Cons So far we have not had great success in using it for event registration and processing. There are two many payment screens and we had s few credit cards declined. But to be fair, we did not dig into the reasons. We reverted back to Brown Paper Tickets but are looking at other products for our complicated multi-table registrations. Review Source MBP Mary Beth P. Development Associate Used the software for: ### "Excellent experience with NeonCRM...highly recommend it!" March 1, 2016 5.0 I work for a small, public charter school. The school had never tracked donors, incoming donations, or consistently sent thank yous. The only data that I had available to load into NeonCRM were from folders of thank you letters that had incomplete/incorrect contact information in some cases. I imported the current parents of our students this year as well as any data I could glean from the thank you letters for the previous 3 school years. NeonCRM allowed us to more easily communicate with all of our constituents. The thank you letters are formatted to include tokens that make the letters more personal as well as contain photos and accomplishments of our student body. They are also are set up with different text and photos based on whether the donation is designated, in-kind, or unrestricted because that data is easily tracked in the software. For the first time, KAPS participated in Giving Tuesday with an email campaign and also did an EOY appeal, neither of which had been attempted in the past. The EOY campaign brought in 30% of our donations for the year in the last two weeks of December. Several of the donors elected to become part of a new Friends of KAPS organization that is in its infancy. We were also able to send a donation summary for tax purposes this January, which had also never been done by the school. The reporting helps us target donors for specific appeals and know who has (and hasn't) given recently. We were able to get several people to sign up for recurring donations that increased our sustainability. My current efforts are two-fold: 1) increase the use of the constituent portal, and 2) track volunteer hours using the Volunteer module so that we can report this data in grants that we are pursuing. NeonCRM has been instrumental in taking our organization to the next level: helping us to maximize our constituents, increase our bottom line, and help us to become a professional charter school that is responsible with our constituents monetary donations. I would highly recommend NeonCRM to others looking for a constituent database. (My only reason for giving a 4 on Ease of Use is that, being a small organization, I was not able to attend training. However, the videos and online manuals helped me determine how to use the software. The NeonCRM support staff were also very helpful if I couldn't find the answer to my question on my own.) Review Source VM Virginia M. General Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Easy & Friendly" July 18, 2021 5.0 Pros What I like the most is the fast, professional and knowledgeable customer service. They're absolutely great and have thought me a lot of things about the software. Cons It's hard to tell, but we used to work with PayPal. It was easy to use. I'm not very familiar With NeonPay and I find it hard to understand how it works. Review Source Response from Neon One July 28, 2021 Thank you for taking the time to leave a review of Neon CRM. We are happy to hear that you are pleased with our customer service and software. To learn more about how Neon Pay works, you can read this support article: https://support.neonone.com/neoncrm/s/article/360031426294WhatisNeonPay. If you have additional questions, you can always get in touch with support by filling out a support ticket, here: https://support.neonone.com/neoncrm/s/. CH Courtney H. Executive Director Civic & Social Organization Used the software for: Less than 6 months ### "Great customer service!" August 23, 2018 5.0 Pros I've looked into several different donor relations databases, and Neon was hands down the best we've seen. The customer service was definitely above and beyond, and truly set them apart from their competition! The database is very user-friendly and customizable. I can't wait to full start using it! Cons I don't particularly care for the fact that you have to pay an additional cost for the extra training. I feel like this should be included. If companies don't have time to watch all of the youtube videos, or aren't great at being self-taught, then they will not be able to get the most out of the system, and will be more likely to cancel the services. If the customer doesn't understand the database and how to use it, then it will ultimately be a waste of money for the client (which means NEON will lose their business). Small non-profits like mine, who are looking to increase fundraising and donations, just can't afford that extra cost. Review Source Response from Neon One September 5, 2018 Hi Courtney, Thanks so much for your kind words about your experience with our team! We are happy to have you on board. To address your concerns regarding training, let me say that we strive to provide training options suitable for all of our clients regardless of budget, size, or learning style. Our online knowledge base at support.neoncrm.com has in-depth guides and videos to help new users get started and experienced admins take their CRM to the next level. We also have an active community forum and unlimited ticket support included with every service package. For those who would like more customized, one-on-one training, we offer a range of services and pricing that includes chat, phone support, on demand training, and extended training & consulting. If you'd like any assistance finding the training and support options that are right for you, drop us a line at clientsuccess@neoncrm.com. We're here to help! -Your Neon Team JS Jenn S. Chief Operations Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Neon CRM Review" April 27, 2022 5.0 Thus far really enjoyed getting to know/use the software and I know I haven't even began to use all the features. Pros All the different functionalities. Most used at the moment that has been a great new feature for us is the online donation integration with our website for our donors. Cons Comments/Notes and how volunteer hours are set up/logged Review Source Response from Neon One May 10, 2022 Thank you for the feedback, Jenn! We'd love to hear more about your organization's needs for improving Notes and the Volunteer Module - you can submit feedback through our Forum at https://support.neonone.com/hc/en-us/community/topics. Thank you! SO Samantha O. Project Consultant Education Management Used the software for: Less than 6 months ### "We need LIVE customer support" October 18, 2023 3.0 2.5/10 > We need a PERSON to speak to right when the issue happens. not days later. You know why you have an "influx of tickets" because no one is ANSWERING THEM. This really feels like a massive bait and switch. Sell us on all the good stuff then when we have questions or need assistance we get told to kick rocks. Pros The implementation was pretty easy. I like the 'pop up' donation form. Unfortunately, everything else seems to be a real headache Cons 1) Customer Support is the WORST I've ever dealt with from a company. Waiting DAYS just to get an answer to a seemingly simple answer. What's worse is often times we don't get an actual answer, we an article that tells us nothing or we get redirected and have to wait WEEKS before we hear from anyone. 2) Finding anything in the Global Settings is a NIGHTMARE. Everything is so small and close together and half the time the name has either changes from the reference article or its in a complete out of place area that really makes no sense Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We THOUGHT Neon would actually be a benefit to properly tracking donations, elevating how we check in members to Events and create a more engagement amongst donors and the club. Unfortunately, we are very much unimpressed. Review Source PF Paul F. Controller Non-Profit Organization Management Used the software for: 2+ years ### "Waste of Time and Money with no support" October 11, 2021 1.0 Awful customer service and report. Pros There is not anything about this software you can't get anywhere else and with a better user interface and a better price. Cons Support is non-existent. You can't get a hold of anyone. The support often fixes things wrong such as refunding customers for the Neon Pay errors and charing me for their error. The support thinks very highly of their software and never admits that it made an error. Review Source Response from Neon One December 6, 2021 Hi Paul, Thank you for your review. Sorry to hear that you've had a poor experience with us. I am passing your review along to our support team. In the meantime, please message us at support@neonone.com if you're still experiencing issues. We would love to make it right. Kind Regards, Anna at Neon One TH Theresa H. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Not happy with Neon Support" December 6, 2023 2.0 Neon support is awful . Takes too long for a response. Our issues must be addressed Pros The layout is easy Orr internal facing Cons When we have issues it takes days for Neon support to te h back out to us Review Source Talk to a Capterra advisor for free and get results within 15 minutes.