# Page 5 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102088/NeonCRM/reviews --- Neon CRM 4.3 (609) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 5 - Reviews of Neon CRM ## Showing most helpful reviews Showing 101-125 of 609 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Sarah B. Office Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Neon is unmatchable" March 30, 2021 5.0 It is a core component of our business at this point, which we use daily. It stores so much information and organizes it in an extremely accessible manner. The various functionalities are used by our non-profit organization every single day. It seems like every aspect is useful and functional. As an organization, we have been able to eliminate other competing premium softwares and instead use Neon. Pros The user interface is extremely intuitive and easy to learn. It's truly an all in one software that can do so much. It's integration with various other apps is seamless. We have so much data, and Neon can handle it all, and make it easy to understand, access, and analyze. Neon is honestly an essential must-have for any organization. Cons I think the campaign email marketing part can be somewhat confusing. The components seem too separate, it needs to be more cohesive in one big step-by-step process instead of going back and forth between the tab's sub-categories. It works perfectly, I just think the process to sending emails can be a little more streamlined. Review Source Response from Neon One March 31, 2021 Thank you for your honest and comprehensive review of Neon CRM, Sarah! We know that email has been a pain point in the past, which is why we are uncovering some major updates on April 10, 2021. If you want to find out more about the updates to our email functionality, you can tune in to our upcoming webinar (or watch the recording afterward): https://neonone.com/resources/event/product-webinar-neon-crms-new-email-tools/ HF Hannah F. Operations and Community Relations Manager Fine Art Used the software for: 1-2 years ### "Comprehensive and Efficient" September 1, 2023 5.0 Pros Neon CRM is able to track information relating to all major aspects of our business model, making it easy to consolidate our data. I also love how easy it is to run a custom report on any set of data collected by Neon; this allows us to answer specific questions about our donor base quickly and painlessly. Cons I wish there were an option for clients to pay for event registrations via invoice. Not having this feature limits Neon CRM's functionality, especially because we often have companies register for events, and this always has to be done manually if the company plans to pay via check after registration. Review Source Response from Neon One September 5, 2023 Hey Hannah, thank you for your insights! I think your idea around event registration payment via invoice is stellar, have you submitted this in the Suggestion Portal yet? If not, you can do so at the link below. Our team will review your idea and fellow Neon CRM users can vote on it if this is a pain point they are also experiencing. If our team is able to move forward with this idea, they'll let you know :) https://feedback.neonone.com/forums/945646-neon-crm PC Paul C. Executive Director Performing Arts Used the software for: 1-2 years ### "Very nice tool, slick and easy to use" April 27, 2022 5.0 Above all, Neon CRM is part of our institutional memory efforts. Previously, we had one employee who kept all notes in his brain, on cocktail napkins, and in Arts People ticketing. I've seen other CRM interfaces, and Neon looks the best, works the best, and does its best to keep things simple. Pros We integrate Neon CRM with Arts People. Arts People is great for large-event ticketing, and CRM is great for donor management. Neon CRM is easy to use, easy to teach, and, best of all, we are able to maintain institutional memory. Cons There's nothing I don't like about CRM, although I'd like to see cumulative reports on household donations. Switched from [Arts People](https://www.capterra.com/p/10010710/Arts-People/) Arts People, although it tracks donations, is not a robust CRM product. Review Source Stephanie J. System Administrator Information Technology and Services Used the software for: 1-2 years ### "A powerful CRM system for small businesses" November 13, 2023 4.0 We were able to consolidate membership, event, fundraising, and accounting data with the assistance of Neon's centralized database. The fact that we can generate almost any report has greatly increased the value of this information in helping us achieve our aims and ambitions. Pros I enjoy making reports and filling out forms. Adapting an existing form to my requirements and developing a report to go along with it. It's incredible how many tools are available. Despite working with a CRM consultant, I can use various resources to find things out. Cons While the steps may not always be obvious, any questions you have can be answered by visiting the Help Center or chatting with a representative. Filtering reports requires some practice, but the power to make personalized reports more than makes up for it. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) With this CRM, I can easily collect information from donors, process student registrations, and stay in touch with constituents via email. Review Source KF Karen F. Donor Relations Specialist/Admin Asst Broadcast Media Used the software for: 2+ years ### "Neon CRM has Been so Beneficial for Our Company" September 1, 2023 5.0 I feel very confident using Neon. It has been a good fit for us, in tracking donors and maintaining their record of giving. Many are monthly donors, that are utilizing the e-check and credit card features on a recurring basis. We have seen growth in our fan base, and it is reflected in the financial support that we can see in Neon's documented record-keeping. Pros We are able to track the giving of our supporters, and respond with receipt of acknowledgement.We can generate reports for specific campaigns and donor demographics. Cons We have not utilized the QuickBooks integration that is offered. Would like to see more guidance on how to incorporate that . Also, duplicating records are not always "caught" ... it can be tedious detecting them. (Like a first name must match exactly- i.e: Tom Jones will not match Thomas Jones, etc.) Reason for choosing Neon CRM Partly due to affordability. But the ease of logging into the CRM and manipulation was fairly easy to pick up and learn. Review Source Response from Neon One September 5, 2023 Hey Karen, thanks for this glowing review! We always love hearing how Neon CRM helps our customers feel confident in the work they're doing! For more information on the Quickbooks integration, take a look at the support article I linked here. There are a few recommended articles attached as well, these may be helpful if you decide to explore the QB integration further! https://support.neonone.com/hc/en-us/articles/4412164668301-Using-the-QuickBooks-Integration SR Selina R. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "One-stop shop" September 7, 2023 3.0 Average. I'm invested now, but it's not my favorite product. I think there's a big learning curve. As I learn more, I'm still so-so about the software as a whole, but will keep at it for a while because it's too hard to transition to another software. The updates and new features that have come out have made some improvements. Pros I love that I can manage everything from one software platform - donor management, donation, payment processing, event registration, and email campaigns Cons It is frustrating that I have to go to different screens to get something done. There aren't intuitive ways to get a project done. I have to adjust a setting here, then create something, then adjust something else on another page. I also do not understand the reports. They are too complicated to get simple information. Reason for choosing Neon CRM It was a one-stop shop and the price was lower. Review Source Response from Neon One September 11, 2023 Hey Selina, thanks for the review! Totally understand where you're coming from on the learning curve front. If you're having trouble with reporting, try taking a look at some of the help articles in our Support Center. There might be something useful for you there (https://support.neonone.com/hc/en-us/sections/4407397872013-Reporting). Thanks again! NT Nancy T. CEO Human Resources Used the software for: 2+ years ### "Watch out for Neon's cancelation fees" April 13, 2024 2.0 Useful and worth it to us for how we benefitted when we were paying $50/month. Not worth it to us anymore when they doubled our cost. When we canceled our account, they said they'd charge another 3 months ($300) because apparently we'd agreed to that (in the fine print of their many page contract). A ridiculous waste of money. We could use that $300 to feed our service dogs in training. Customer service from Neon is very slow to respond to questions, set up seminars to tutor our employees when needed. Pros Captured our donor database and allowed us to track donors. Pinned note feature great to record facts about each donor. Cons Forms not usable for us - not enough fields, so we couldn't run our donations through Neon. Had to manually enter each donation to capture it on Neon. Reason for choosing Neon CRM Neon was cheaper. We're a small nonprofit with a still small donor database. Review Source Response from Neon One September 25, 2024 Hi Nancy, we hope you've found a solution that better fits your organization. In Neon CRM, users can create custom fields on donation forms, so that may have been a solve. Sorry that we didn't meet your needs at the time. Best wishes! Regards, Anna from Neon One DN Dawn N. Co-founder Non-Profit Organization Management Used the software for: 6-12 months ### "All Inclusive Donor Management, Membership Management and Event Registration Software" August 30, 2023 5.0 Wonderful from the DEMO, to installation, to use.Customer Support is awesome. I am a power user and my questions tend to be complex and customer support is also available to help me figure out solutions. Pros I like that the software is an integrated software with Donor Management, Membership Management and Event Registration Software. Prior to NEON, we managed this functionality in multiple products. NEON CRM allows us to fully integrate all functions of our nonprofit and create a report with all the parts of our nonprofit.CUSTOMER SUPPORT Cons \-The store can be more robust. However, I am thrilled that it is even a part of the package. I think of the Store as an extra product that we get for free, so overall I am happy with the store.-Reporting can combine more data elements from different parts of the system. For instance, looking at meeting registration and attendance with donations. Reason for choosing Neon CRM Integrated Features Review Source Response from Neon One September 1, 2023 Hey Dawn! Thank you so much for this thoughtful review :) It's always wonderful to hear about how our clients are able to streamline their data into one hub, and our support team loves these shoutouts (I'll relay the message!). Thanks again for taking the time to provide us with feedback! DM Dybal M. Executive Director Music Used the software for: 6-12 months ### "Very Happy with Neon CRM. Takes Time to Learn." September 1, 2023 4.0 Overall, we are very happy to have Neon. It is excellent for everything on the donor side and for tracking and creating donor forms around campaigns. It works well with Constant Contact, and we are working on using it to transfer data to QuickBooks Online. This automation is great, but takes time to set up, which is understandable. Pros Our nonprofit had many cumbersome spreadsheets and Neon has combined all of this information into one, easy to access site organize by account name. These accounts can be updated easily as changes occur. Cons Some functions are complex and take a while to figure out, such as running reports to get the data you want. We also had difficulties with Memberships. We use it for families and students and the membership module in Neon is difficult to conform to this when using forms for renewals and new memberships. Reason for choosing Neon CRM Neon had the most knowledgeable staff and the product seemed to fit our needs best. Review Source Response from Neon One September 5, 2023 Hey Dybal, thanks for your review! We're so glad to hear how Neon CRM has helped your organization combine all of your data into one centralized hub. Excited to hear about your experience integrating with QB Online! BB Becky B. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Selected it twice." September 8, 2023 5.0 It’s been very good. I have used several CRMs for nonprofits for 35 years and this is as easy as most and comprehensive enough to help get work done. NeonCRM fits in a good spot of affordable with a lot of function. Pros Easy to teach others how to use the system. Cons We are slowly getting features we requested like memberships paid with installments. I’d like to see better dashboard design. Reason for choosing Neon CRM Price, ease and features fit our needs better Review Source Response from Neon One September 11, 2023 Hey Becky, appreciate you taking the time to leave us your thoughts! Glad Neon CRM has been a worthwhile investment for you and your team. Thanks again :) ML Marilyn L. Operations Health, Wellness and Fitness Used the software for: 2+ years ### "NEON Supports our Non Profit Mission" August 24, 2023 5.0 NEON has allowed us to streamline our systems from 3 different platforms into a single place to remove duplication of efforts. Pros NEON CRM allows us to customize our client tracking and track the classes they have taken as well as their donations. Their email system provides an easy method to communicate with everyone without having to utilize a separate email marketing system and the emails are easy to format and look nice. Cons We would like to be able to survey our clients. The survey tool could be improved. Review Source Response from Neon One August 28, 2023 Hey Marilyn, Thanks for taking the time to drop us a review :) It's always wonderful to hear how Neon CRM is helping orgs streamline their various systems into one centralized hub. Thanks again! CI Cindy I. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Neon CRM: Robust and easy to use" February 18, 2021 4.0 Since we've been using Neon CRM, our overall fundraising has increased dramatically. At the end of the day, that is the name of the game for nonprofits, so it's really important. And, being able to see at a glance how we're doing in new donors, reactivated donors, etc. from the dashboards is very helpful. Pros Neon CRM replaced ETapestry for Lung Cancer Foundation of America. The ease of use in all aspects - donation tracking, fundraising campaign setup and monitoring, reporting, etc. are so much appreciated after working for so long without that ease. So, this makes our everyday tasks go much faster and we've been able to utilize the peer to peer and campaign features to be able to bring on new donors and track specific donation campaigns very easily. But, probably the very best feature is the training. Whenever we come up with some wacky question on "how can we do..." we set up a training session and they've always got a path to help us do whatever new thing we're trying. Cons I would like to have all database fields available no matter which type of report I'm trying to pull. Not sure if that is feasible or even advisable, but, sometimes I need info from a field that is available on a different report, but not on the type of report I need at that time. Reason for choosing Neon CRM After very careful evaluation and all stake holders scoring each candidate, NeonCRM was the best option for the type of nonprofit LCFA is. Review Source Response from Neon One February 24, 2021 Thank you for the review, Cindy! It is always our topmost priority for our products to increase overall fundraising for our clients, so we are beyond thrilled to hear you were able to do just that! We will also bring your feedback regarding database fields back to our support and product teams. Thank you! KS Kate S. Used the software for: ### "" November 4, 2013 4.5 If your experience is anything like mine was, you are currently struggling with outdated software. You are having to maintain multiple databases manually in order to do all the things that are standard operating procedures in these fast-paced days, and you are working on a shoestring budget with a great but stretched staff. For me, this is where Neon came in to help us. Is it perfect. No. Of course not. Unless you have a zillion dollars to house your own tech department you are unlikely to find absolute perfection. Is Neon, in my opinion, the closest thing to perfect for a non-profit organization? Yes! Why do I think that? 1) Technology upgrades every 18 months (at the longest) which is almost impossible for a non-profit to keep up with while remaining competitive within today's business world. Neon is an ever-evolving system that shares functionality with all Neon clients; your membership database is always up-to-date with new innovations appearing and available to be customized to meet your needs for reasonable pricing (unlike other systems that, in my experience, started customization at around $25,000 a piece). 2) When hosting our own CRM on-site, we were responsible for maintaining our server; with an aging server and without a hardware specialist on staff, our data was always at risk, even though it was backed up. With Neon, our system is now a cloud-based system, leaving the hardware support to the experts at Neon. This was not only a worry off our backs but also a fiscal savings. 3) In order to keep up to date, we were maintaining multiple databases. We had our member database, our event database, our website member-only database, and our email database. This doesn't include the QuickBooks upkeep and our area membership lists that had to be maintained and exported separately on a monthly basis. Needless to say, this ate up a lot of time and was susceptible to human error. With Neon, everything was in one place (Please note we chose to use Neon's email because another service would mean we once again would have to import/export data and not have the tracking material on the records where we wanted them). This was a huge benefit. Having everything available in one place freed up our staff to work on other projects and spend time on long-term strategic planning as opposed to just working in the moment. 4) With our old system, we were the experts. We were all alone. If we wanted customer service, the vendor could sort of help but the service teams wouldn't take time to understand the way we were using the system and could only provide generic answers. With Neon, we have experts at the end of a chat or a phone call (depending on your needs and service package) who can log into your system, see what you are seeing, and team with you to find an answer to your issues. 5) With our old system, our volunteers and members had limited abilities and options available to them. With Neon, our volunteers and members have a greater level of interaction with their own records, as well as with each other. So with all that said, my overall advice is get Neon. But when you do jump in also be realistic and patient with both Neon and your staff. Remember change is always hard. Expect that the transfer of data will be stressful. Expect that the first six months will include hiccups. Expect that in a year you will be an expert in NEON. Expect that your "sophomore" year experience will make it all worthwhile. Review Source HB Holly B. Sponsorship Coordinator Civic & Social Organization Used the software for: 6-12 months ### "Good program, but reporting is less intuitive than I'd like." May 1, 2015 3.5 Pros The software has a lot of really useful features, like email blasts and the reports are really customizable. Cons The software isn't terribly intuitive, especially with reporting, and the training videos on YouTube are hours long. I also could not find the answers I needed in the help section when trying to customize reports. I learned more from the user forums than the actual help feature of the software. Review Source Response from Neon One May 6, 2015 Thanks so much for your review of NeonCRM, Holly! We are absolutely thrilled to be part of Happy Trails Farm Animal Sanctuary's mission in helping animals be rescued, rehabilitated, and/or adopted. We did want to take this opportunity to respond to your review personally and alongside Leigh's which is featured immediately below. :) In the age of simple apps on our phones and an increasing awareness of user-friendliness with complex technology, we are 1000% committed to making the user experience of NeonCRM as simple as possible for users of all strengths and experiences. As an "expert-user" database that does so many complicated things, we are constantly challenged with keeping things simple while also continuing to provide the deepest, most extensive CRM built specifically for nonprofits. We now have a dedicated, in-house team focused purely on this challenge and you will continue to see NeonCRM evolve with new feature releases and enhancements every month! We welcome your continued input within our community forum as we consider new and great feature suggestions to implement. We also appreciate your comments on the training videos as well. You and other clients were right: they were too long. And, in our continued efforts to improve every client's implementation of NeonCRM, we have just revamped our training curriculum and have updated all of our training videos on our YouTube channel. We have trimmed a lot, provided time-marking slides, provided agendas with companion guides, and more. The main difference is our trainings have taken a new, "task-based" approach now which we hope you will find useful, including with respect to your comments concerning Neon's deep reporting functionality. Please visit these training resources directly within your Neon system or here: https://z2.zendesk.com/entries/21682010-Training-Videos Lastly, we are overjoyed that you were able to find our community forums so useful! We truly love our Neon expert clients who take time to participate and share their wealth of knowledge in the forums. Sometimes it is more useful to get advice from peer-level organizations who might be using a particular facet of Neon the same way as your organization. We encourage you to continue using a combination of our training resources, guides, and community forums to make Neon work best in helping Happy Trails keep the animals neighing, mooing, clucking, gobbling, baaa'ing, maa'ing, and squealing in joy. Our staff is full of animal lovers and we have many-a-pets that have been rescued from shelters by our staff, along with NeonCRM serving many similar shelters and organizations that help all of our furry creatures in need. Thanks again! -Your NeonCRM Team LK Lisa K. Director of Membership Broadcast Media Used the software for: 2+ years ### "Neon CRM has been a game-changer." September 7, 2023 5.0 It has been a great experience and I will definitely tell other it is a great product. Pros Not having to do everything manually. The workflows and auto-emails have been critical for a small team. It is easy to use. Cons The speed of uploading or running reports. It can take awhile to load a donors donations. Review Source Response from Neon One September 11, 2023 Hey Lisa, thanks so much for taking the time to leave us a review! Automating those pesky administrative tasks can be such a game changer--glad this is helping out your team! Thanks again for the review :) ST Susan T. President Non-Profit Organization Management Used the software for: 2+ years ### "Critical platform to our business performance" March 25, 2021 5.0 We are very proud to partner with Neon One. Their business team is responsive and helpful. The company is an exceptional corporate citizen. I have also been very impressed with their willingness to help us network with their other clients. Pros Neon One allows us to centralize our operations and interactions with our clients. The single sign on function means we can track all of our processes through the CRM, giving us a single source of truth to analyze and report our successes. Cons Editing letters within the platform is a little cumbersome. Reason for choosing Neon CRM Cost and experience of account management team Review Source Response from Neon One March 31, 2021 Hi Susan! Thank you for leaving a review. Client support and feedback are an essential part of our business. In regards to editing letters, we have a great support article about different options for "letter templates" with Neon CRM. You can find that here: https://support.neonone.com/neoncrm/s/article/218530127LetterTemplates SM Stuart M. Director of Strategic Planning Non-Profit Organization Management Used the software for: 6-12 months ### "Neon CRM is not for everyone" April 27, 2022 4.0 Overall my experience has not been great. In particular I have been extremely disappointed by the technical support or lack of support. We pay for telephone support but can never reach anyone or get anyone to return calls Pros The software has capacity to do many functions Cons NEON has it's own language and it the user experience is not very intuitive. We are a NON Profit that does not have full time employees. Our users struggle to find ways to do what should be the simple tasks Alternatives considered [Bloomfire](https://www.capterra.com/p/131501/Bloomfire/) Switched from [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/) Donor Snap was not robust enough Review Source Response from Neon One May 10, 2022 Thank you for the feedback, Stuart! A big goal for our upcoming product development calendar is keeping all of the advanced features that users need while making daily use of Neon CRM simpler, especially for users like your team who need to be able to accomplish tasks without investing tons of time in learning to use the software. AD Adrienne D. Executive Director Arts and Crafts Used the software for: 2+ years ### "Duplicate accounts" October 18, 2023 4.0 I have had good experience overall. Please fix the issue of creating duplicate account with the same email addresses!! Pros it has great features for registration of classes, except for the duplicate accounts that can be created by a single user with the same email address. Cons I do not like that customers/donors can set up an unlimited number of accounts in the system with the same email address. I can't think of any company that allows this. If you register with the same email, it should tell them that they already have an account and to recover their account with a password reset and not allow for duplicate accounts. Not having this feature creates a lot of work for the back end user. It would not seem to be very difficult to fix this issue. Review Source TKD T. Kebo D. Director of Development Fine Art Used the software for: Less than 6 months ### "NeonCRM is just what we needed." February 25, 2016 4.5 Pros From the beginning, their customer service was outstanding. In our research phase to find a new CRM vendor, we contacted at least 1 dozen different companies. We provided the sales people with an extensive list that outlined the data that we collect, as well as our database needs. Some companies looked at the list and upfront said that they couldn't provide what we needed. Others never bothered to contact us at all. Most sad, the fundraising software/donation processing company that we've been with for more than a decade never contacted us to let us know about their new services, they only increased our annual fees and decreased functionality. So NeonCRM emerged as one of our top choices very early on. Best yet, in talking to their sales person, and now our account manager, as well as their data consultants, they work with us to discuss and figure out solutions. For example, for many years we have used our database as a way to check of tasks in the data collection process. NeonCRM helped us to figure out if we needed a combination of data points or a process document to ensure that all of our users entered consistent information. That kind of collaboration and solution-based thinking has been immensely helpful. More so, given that we have planned for our data migration to happen over 2 years, with specific benchmarks. It feels like NeonCRM will be there with us all the way. One of our Board members is an engineer, and the way that NeonCRM does consultation allowed us to invite our Board member and our web site builder and designer into the meetings. That way we could all learn and develop solutions at the same time. Best yet, we've been able to work with NeonCRM staff, from sales to data consultants, who actually understood arts nonprofits, so they understand what to do with our earned income. Other companies were best for health or educational nonprofits, or advocacy & policy nonprofits, or some other kind of nonprofit. To have a team that understands the work that we do, the size of our organizations, the ways that our events function, and is willing to work with us to meet our needs (instead of trying to cram us into their system), made all the difference. Cons There are bits of functionality that other companies have that we would like. Such as the ability to tweet or make facebook posts, and track that information, from within the CRM, something that Nation Builder does really well. We would also like to be able to integrate silent and online auctions into fundraising efforts, but this is not something that can be done just yet. Finally, we would like to have our ecommerce products tied to their makers, something that NeonCRM can't do. However, they provided us with an API integration solution that will work in the meantime. Review Source MY Mike Y. Volunteer Non-Profit Organization Management Used the software for: 1-2 years ### "You have to wait forever for support" December 7, 2023 5.0 Our membership-based nonprofit has been using Neon CRM since 2017. We've seen a lot of improvements in that time, and expect the platform to become even more robust. In fact, one of the most endearing features of the Neon ecosystem is the monthly update and the associated webinars introducing new functionality. HOWEVER, as noted above: invariably, there is an excruciatingly long wait time before support tickets are answered. Pros Neon CRM is a great system for administering membership, donations, and events for our non-profit. Cons Support is great, eventually... BUT it takes a week or more to get an answer to a simple question. This is a major shortcoming that Neon would do well to address. Review Source Response from Neon One December 20, 2023 Hey Mike, thanks for your review! Glad to hear that your organization finds Neon CRM useful for membership management, donation tracking, and events. If you have simple questions and are looking for a quick solution, I'd recommend looking into our Support Center articles. We have hundreds that address all of the most common pains that our clients have ran into in the past. You can also always sign up for our open office hours to get your questions answered quickly by a member of our consulting team! Sign up for office hours here: https://academy.neonone.com/page/neon-crm-live-trainings. Thanks again! MC Mike C. Principal Used the software for: ### "All 3 Things You Need it to Do - and More!" August 23, 2011 5.0 You want CRM software to do 3 things: 1. Safely store you data 2. Allow you to leverage your data 3. Allow you to interact with your organizations website Most systems do the first 2 - they better (!), NEON does the third one too and better than any other product in the industry. My only hope is they don't get bought by Blackbaud. I've done 15 or more conversions with many different product and have never been happier than with NEON. Feel free to drop me a line and I'll share more with you. Pros I won't comment on the other features NEON does that other systems do as well - or almost as well. Instead, I'll focus on the factors that set them apart from the other players on the market. FORMS! - how can any org look past the ability to survey their constituents via email and then have the responses post to the database? e.g. How did you hear about us? a - k / What most interests you about our work? a.b.c. d. free form response / How would you like us to communicate with you? a - d Events! NEON is the industry leader in allowing users to enter info via an org's website and into the database. I have one client using NEON that registers athletic event users via their website - all the way down to the waiver release form via a digital signature. All that info results in a paperless process that posts to their website on the back end. Training - online video training is FREE - you won't get that with eTapestry or DonorPerfect. Cons The reports function features a URL for a particular report (dynamic too). This is is fantastic! But many board members and volunteers need to be reminded to access the url and it would be great if NEON would schedule the delivery of reports on an ongoing basis rather than the user having to schedule the delivery of the reports. A small thing, but one less thing the user has to think about doing. Review Source Response from Neon One August 25, 2011 Thanks Mike! we appreciate your review! As for the ability to email reports out to board members, you can set up an account in NEON, create a recurring activity to have NEON email your board member with the dynamic report link on, for example, the first of the month every month. And as for the comment about the BBaud buyout, no chance. :) We're in this for the long haul to create the best cloud based CRM for nonprofits and to ensure we offer it for less. Plus, NEON is built as an All-in-One platform that can house fundraising/donors, membership/members, events/registrants and track all of this in one system. Plus, our frontend connectivity to nonprofit's websites allows everything to funnel right into NEON automatically. Times are changing and there is no longer a need to spend so much for powerful software and IT staff to manage servers. NEON, by Z2 systems, Inc., is here to stay and evolve with the technology needs of the Nonprofit industry. Count on it! DW Daniel W. President Non-Profit Organization Management Used the software for: 1-2 years ### "Pretty good product, does most of what I need" March 26, 2021 4.0 I've been mostly happy with the product. My disappointment, thankfully, have been very minor, and I can happily recommend this for anyone needing the advancved options that i did. Pros I chose Neon CRM because it was the most comprehensive CRM solution that I encountered that did not also cost a fortune. I have very specific needs beyond basic donor management. I also needed event management and member management components. Almost no other products had all of these capabilities built in. Cons I haven't used some of the features because they aren't as good as what i am currently using, especially for social media, email newsletter, and donor letters. The software offers a LOT of features, which is not a downside, but it also takes some time to find out how everything works. Neon provides a lot of tutorials, however, which are usually spot on. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Neon CRM Greater functionality was built in to NEON CRM and I didn't want to parcel out the functionality among several different products. Switched from [TntConnect](https://www.capterra.com/p/79189/TntMPD/) My previous product did not have the capabilities I needed for an expanding mission. Review Source Response from Neon One March 31, 2021 Daniel, we hear you! Thank you for the honest review and feedback. We know that email has been a pain point in the past, which is why we are uncovering some major updates on April 10, 2021. If you want to find out more about the updates to our email functionality, you can tune in to our webinar: https://neonone.com/resources/event/product-webinar-neon-crms-new-email-tools/ BG Bridgit G. Assistant Program Officer Individual & Family Services Used the software for: 2+ years ### "Great for a variety of data" April 27, 2021 4.0 Overall, this is a pretty robust software considering the price. I would recommend it to Non-profits on a tight budget just be prepared for some getting acquainted time. Pros All our data can be stored and pulled from one place. Event's are seamlessly connected to our website and make for an easy registration process. I like the idea of batch uploading because data entry can be time consuming but this hasn't been as successful as I'd hope yet. Still need to learn more. Cons It isn't as user friendly as some of the other softwares. We have to adapt it internally to meet our needs. I was not at the company when we purchased this software so not sure of the onboarding process. It has been hard to bring new employees on to learn the system. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Review Source Response from Neon One April 28, 2021 Hi Bridgit! Thank you for taking the time to leave a review for Neon CRM. Training new team members to learn a CRM system can be difficult. That's why we've put together videos, guides, and a full Academy course, to take that training work off of your hands. You can access those materials here: https://support.neonone.com/neoncrm/s/. If you ever need some extra help, feel free to reach out to our support team. Thank you for being a Neon CRM client! KP Karen P. Director, Development and Strategic Partnerships Civic & Social Organization Used the software for: 2+ years ### "Great System to Grow With" November 13, 2017 5.0 I have actually used Neon CRM in two very different nonprofits. One was previously using eTapestry and we switched because of the greater flexibility offered by Neon. That organization received much of its funding from individuals and was focused on one main program. The second was a transportation think tank that had no previous CRM system and received much of its funding through memberships. In both cases, I have found the system to work well and meet the needs of two very different organizations. Pros The interface is easy to use, very similar to comparable CRM systems in terms of flexibility and customization, but built for fundraising. The customization, in particular, is easy to understand and flexible enough to work for a variety of applications in a variety of nonprofits. I like the automation features as well, such as with donation appreciation and membership renewal reminders. Cons The single log on functionality and link with Wordpress needs to be further developed, I think. Sometimes the integrations with other systems, like MailChimp, are not as robust as I would like. Review Source Response from Neon One December 1, 2017 Hi Karen, Thank you for your review. We always love hearing how NeonCRM's versatility can help vastly different nonprofits! We are also glad to hear you are using the Wordpress single sign on plugin. We appreciate your feedback. We will be making improvements and enhancements to it regularly. Over the next year you can expect deeper enhancements to our existing integrations and many more great new integration offerings to come. For example, last month we announced we are officially part of Zapier’s beta testing program. Zapier is essentially a system that connects systems, so this really opens up opportunities to connect Neon with many other platforms. Our blog post about it is below: https://www.neoncrm.com/zapier-streamline-nonprofits-operations/ Feel free to contact us if you have additional questions about it! -Your Neon Team Greg R. Executive Director Cosmetics Used the software for: Less than 6 months ### "It's OK - needs to be modernized" July 10, 2020 3.0 Pros Neon has some powerful, fast database capabilities. We find it quick to respond when looking for records, generating reports, or soring data. It's also very capable at handling duplicate records and the searching is very good. It's also stable - seems to be built on a solid foundation and performs well. Cons Much of Neon seems to be cobbled together from older generations of development. There is a lack of consistency in the admin interfaces, and I find myself lost trying to do the simplest thing (like updating a system email) ... and I took a year of computer science as an undergrad. The emails are not responsive for mobile, and the custom web pages are nearly impossible to present to our members because they simply don't match our brand at all. The event lack any sort of presentation in a calendar view. Neon updates their platform each month, however, IMHO, they're focussing on the wrong thing. I would expect the development team there to streamline the admin interface, make the basic tools like emails, events, and member sign up pages more modern and mobile-ready. I find myself wanting to head over to a WordPress solution to consolidate everything, but we've invested time and money into this already so we're going to ride it out for a while. If you go with Neon, I suggest you budget time (and money) for tech support and have someone on staff or on call who can wrangle the harder parts of the admin interface for you. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[MemberPress](https://www.capterra.com/p/134534/MemberPress/) Reason for choosing Neon CRM Price and capacity of membership data management. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.