# Page 2 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Neon CRM the right Nonprofit CRM solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102088/NeonCRM/reviews --- Neon CRM 4.3 (609) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 2 - Reviews of Neon CRM ## Showing most helpful reviews Showing 26-50 of 609 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP Judy P. Board Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "NeonCRM is a solid customer management tool and more!" February 17, 2026 5.0 Overall our experience with NeonCRM has been very positive. We have been using NeonCRM for almost 13 years and it has changed a lot over that time period. Neon is constantly updating the features, look and feel of the software to improve the user experience. They are very supportive and open to feedback from the Neon community. Pros NeonCRM offers the core functions we need to manage our non-profit. In particular managing donors, events/classes plus reporting. The built in security provides us the confidence that payment processing is secure. Neon's customer support is top notch. It's easy to launch a new fundraising campaign and track the results. The overall user interface is easy to use and very intuitive. We also use NeonPay which provides a seamless link for payment processing. The QBO sync works very well and provided you set up your mapping to match your books it makes updating your accounting records very easy. Although we don't use all the functions of NeonCRM is is good value for the money. On top of that NeonOne provides many webinars and online guides to help you manage the database and get the most of the various features it offers. Cons Not being able to exclude payment processing fees from donor reports and statistics. These fees impact the results and distort the statistics. We are hopeful that the new events module will be as good as the legacy events and that it will be easier to distinguish between performance events and classes. Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Neon CRM After careful research we determined that Neon was a good fit for our organization and provided the may features required to manage our nonprofit. The fact that it provided donor, event and membership features was very important. We also liked the integration with software we already used like QBO, Excel and Word. Eventually we added NeonPay. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The existing database was outdated, cumbersome, inaccurate and not integrated with our website. Review Source Response from Neon One February 20, 2026 Hi there! Thank you so much for being a part of the Neon One family for 13 years; we are thrilled that our intuitive tools and QBO sync have made managing your donors and accounting so much easier. We greatly appreciate your specific feedback regarding the new events module and the desire to exclude payment processing fees from donor reports, as insights like these help guide our future updates. Our team is constantly working on reporting enhancements, and we look forward to continuing to support your nonprofit's success for many more years! EH Elizabeth H. Gift Administration Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Neon is in top 5 of CRM's" March 30, 2026 5.0 Excellent! The support we receive is quick efficient. The product is great and always updating with new tools. Pros I like the ease of the product. From the first day we started to now there has not been a time when it has been frustrating. Cons No mass batching in Neon. We do utilize the mass upload via sheet, but it would be nice to have something built into Neon like Blackbaud Raisers Edge NXT. One other minor thing is not having an important field option for a query to get a correct data pull. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Virtuous](https://www.capterra.com/p/159179/Virtuous/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Neon CRM Neon had most of the features that we were looking for. Cost also played a factor. Switched from [Blackbaud Luminate Online](https://www.capterra.com/p/134915/Luminate-Online-Marketing/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Cost and we wanted something more in align to our local organization's goals. Review Source Response from Neon One March 31, 2026 We are delighted that you’ve found Neon One easy to navigate since day one and that our support team has been such a reliable resource for you. It’s wonderful to know we’re helping your local organization meet its goals while staying within your budget. We appreciate your specific feedback regarding built-in mass batching and query field options, as these insights are exactly what we use to guide our continuous product updates. NT Nicole T. Development Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Highly recommend Neon CRM" February 16, 2026 5.0 Overall, our experience with Neon CRM has been great. We are happy with the platform and the capabilities that it provides. Pros Neon CRM is very user-friendly. It has an intuitive interface that makes it easy for staff members to navigate without needing extensive training. This helps prevent data entry errors. I also like how Neon provides monthly webinars on product releases and updates to their platform. These webinars help us stay informed about new features, improvements, and best practices. It also shows that Neon is continuously improving its service and offerings. And finally, I like how Neon allows you to record not only donations, but store orders and grants. It makes managing these areas much more efficient and centralized. Cons I don't love Neon's donation forms because I wish they were more customizable. I also wish there were more customization options available for emails sent directly from the platform. While there are customization options available, I feel like both areas would benefit from more options. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM I'm not sure. This was before I joined the organization. However, I know that the team looked at various options. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We switched from Kindful, but that wasn't an available option. The change was implemented before I joined the organization, so I'm not sure why we switched. Review Source KS Kaitlyn S. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "A Major Step Forward for Our Nonprofit Operations" February 14, 2026 5.0 Overall, our experience with the NeonOne CRM has been extremely positive. Since implementing the system, our fundraising efforts have become more successful, with clearer tracking, better donor insights, and more efficient campaign management. The tools available within NeonOne have helped us be more strategic and confident in how we approach fundraising. Email campaigns are also significantly easier to manage and more effective. We are able to reach more of our members and constituents, communicate more consistently, and tailor messages in ways that feel intentional rather than overwhelming. Combined with improved donor and membership management, NeonOne has strengthened our ability to engage our community and support our mission. Pros NeonOne has been a major improvement for us at the Napa County Historical Society. Its pricing is fair and scalable to our yearly profit, making it well suited for small nonprofits like us. NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so we can better plan events and guide our growing membership. This has streamlined our workflows and with a very small staff, has saved us a lot of time to focus on our mission. Customer service has been consistently strong. The support team was fantastic during setup, and the ongoing trainings and resources have been very helpful for our staff. Overall, our entire team enjoys using NeonOne, and it has been a significant step forward in improving our operations and capacity as a nonprofit. Cons One area for improvement is the website functionality. We would love to see more flexibility with spacing and image placement, as well as stronger integration between the website and membership and donation forms. Enhancing these features would make it easier to create more customized pages and provide a smoother experience for both staff and supporters. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM The price and that we could get a website that worked with the CRM Review Source Response from Neon One February 27, 2026 Hi there! We’re so glad to hear that Neon One has helped the Napa County Historical Society save time and streamline your workflows. It’s wonderful to know our affordable pricing and support team have been a great fit for your mission. We also appreciate your feedback regarding website flexibility and form integration; we are constantly working to improve our customization options to make things even smoother for your staff. Thank you for being part of the Neon One community! CH Cathy H. Director of Membership Non-Profit Organization Management Used the software for: 1-2 years ### "Overall, we are glad that we switched to Neon CRM" February 27, 2026 4.0 Our experience has been overall positive. It was very essential for my organization to hire a consultant to help us transition over to Neon since we have no internal IT capacity and it's hard to absorb the work of a member database transition while also still doing the regular work that is required. We worked with a Neon partner, Back Office Thinking, and they have been terrific. Pros I like Neon CRM's user interface. It is clean and intuitive for routine transactions. The monthly cost for my nonprofit organization is affordable and I love that it has integrated event management and email capability. We use it primarily for our membership database. We don't currently do a lot of fundraising campaigns, but I like that we have that capacity should we choose to use it. Cons There are a few things that I find inexplicable, such as the individuals within an organization, called a company in Neon, being in alphabetical order by first name (with no option for me to decide how I want them displayed). In that same area, the company contacts default view is all, rather than current. I would love to set the default to current and still be able to see former contacts at my option. Similarly, I would like to choose how many display as a default setting. These things seem small but cumulatively cost me time. On a separate note, I wish the credit card processing fees were lower. Alternatives considered [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[Novi AMS](https://www.capterra.com/p/188714/Novi-AMS/) Reason for choosing Neon CRM We relied on our consultant's evaluation of our needs, and the price was comparable to what we were paying for data hosting. Switched from [CiviCRM](https://www.capterra.com/p/79192/CiviCRM/) Our version of Civi CRM was not properly customized for us and was not connected to anything. We were using it as an electronic filing cabinet and it was just a 3rd or 4th place to enter data. We were also paying too much for someone to just host our data. Review Source Response from Neon One March 3, 2026 Hi there! We are so glad to hear that Neon One's clean interface and integrated event management are providing an affordable, all-in-one solution for your membership database. It’s also wonderful to know that our partners at Back Office Thinking provided such a smooth transition for your team! We truly appreciate the feedback regarding default views and sorting preferences for company contacts; we understand how those extra clicks can add up, and we're sharing these details with our product team to help improve your daily workflow. Thank you for helping us make the platform more efficient for busy nonprofits like yours. KC Kate C. Project Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Strong Constituent/Donor Management and Fundraising Tools, but Missing a Mobile App" March 6, 2026 4.0 We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features make it a powerful tool for nonprofit operations. The platform also includes strong security and permission settings through different user accounts, which helps protect sensitive donor information. That said, the initial setup required a significant investment of time for our organization. While the system provides many helpful features and solid value for money, the lack of a mobile app and challenges with duplicate management remain notable drawbacks. Overall, I would rate my experience with Neon CRM around a 7 out of 10. Pros Neon CRM has strong tools for donor management and organizing supporter information. The fundraising campaign features are particularly helpful because you can build larger campaigns and structure them with smaller subcampaigns underneath them. This makes it easier to set fundraising goals and track progress over time. The workflow automation is another highlight. It allows me to set notifications, such as reminders when installments might be expected, and to automatically place contacts into groups based on actions like attending events. This helps keep engagement organized without constant manual tracking. I also appreciate that the platform includes email campaign tools and customizable user accounts, which allow different team members to access and manage data appropriately. Overall, the platform provides good value for money considering the range of features available for nonprofits. It also has great security of data and customer support is timely. Cons The duplicate management tools could definitely be improved. In practice, the system sometimes flags contacts as duplicates simply because they share an address, such as people who work at the same organization. At the same time, it occasionally misses actual duplicates. It can also be frustrating that certain imports cannot be deleted once they are uploaded. Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer. Improvements in customer support documentation or troubleshooting around duplicate management would also be helpful. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Neon CRM Seemed to have a better user and experience and had more of the reporting and communications features we were looking for. Review Source Response from Neon One March 18, 2026 Thank you for sharing how our workflow automation helps keep your engagement organized! We hear your feedback on duplicate management—especially regarding shared addresses—and are actively working to improve our documentation to better address those specific troubleshooting scenarios. Please contact our support team so they can help you get your scans set up to minimize those false positives and ensure your data stays accurate. JL Julia L. Administrative Consultant Non-Profit Organization Management Used the software for: 2+ years ### "Neon CRM has been great! " March 5, 2026 5.0 It's been a reliable program to keep our donor database updated through the years. We went from keeping track of our donors in an Excel sheet to using Neon CRM, and it has helped us keep better track of our growing donor community. Pros The customer support team that onboarded us was truly amazing to work with. The database and reporting system is very easy to use. Cons Sometimes when I am setting up a new report, I can't get all the available columns that I might need in a report, but then I am able to find a workaround. Neon CRM is a robust system to work with, overall. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Neon CRM Mainly the cost and simplicity of the product Review Source Response from Neon One March 18, 2026 Hi there, thank you so much for the kind words about our onboarding team and for sharing how Neon One has helped you grow your donor community beyond spreadsheets! We're glad the system feels robust and easy to use, though we’d love to help you with those reporting columns so you don't have to rely on workarounds. Please reach out to our support team, as they can help get your reports set up exactly how you need them! GD Galen D. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "NeonCRM is a Great Product!!!" December 30, 2025 5.0 I've been thrilled with the CRM!!! It's quite easy to use. It's fast, and we've experienced virtually no downtime at all. I also love the integration with QuickBooks Online and the integration with Windfall (a wealth screening tool). Pros Value for money, donor management, user interface, donor communications, connection to bank via NeonPay, flexible reporting, continual release of new features and capabilities. Cons Their support used to be marginal (a bit hard to get timely answers), but they've just heavily invested in support staff and tools so I anticipate that won't be an issue going forward. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Virtuous](https://www.capterra.com/p/159179/Virtuous/) Reason for choosing Neon CRM Neon's pricing model made so much more sense, and it was simpler to use. We looked at other vendors, too, but I don't remember their names. The fact that Neon didn't charge based on # of users or # of records sealed the deal. While I liked some of the other products we looked at, their pricing models eliminate them as the final choice. Switched from [Talisma CRM](https://www.capterra.com/p/1342/Talisma-CRM/) Talisma was bad, extremely hard to use, and creating reports was nearly impossible! Review Source Response from Neon One January 5, 2026 We’re thrilled to hear that Neon CRM is providing such great value and ease of use for your team! It's wonderful that the QuickBooks and Windfall integrations are keeping your operations smooth and fast. Thanks for recognizing our recent investment in our support team—we’re committed to being there whenever you need us. MR Mary R. Assistant Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Data, One Entry, Many Uses" December 30, 2025 5.0 Overall, I had a wonderful trainer, Geri, who walked me through the process very patiently. The support time is amazing and very helpful. The program is very user friendly with lots of opportunity. Pros I appreciate having all of the donor data in one place with the ability to send letters, emails, create campaigns and manage events. Cons The unknown, I still have some aspects to learn that we do not utilize yet. There is always something new for me to learn and I simply need time to take it all in and practice. Review Source Response from Neon One January 5, 2026 We’re so glad to hear that having all your donor data, communications, and event management in one place is helping you stay organized! It’s wonderful to know that Geri provided such a great onboarding experience and that you find the platform user-friendly. Take your time exploring the rest of the features—our support team is always here to help you along the way. AA Amanda A. Operations Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Works well enough " February 13, 2026 3.0 I've used a few different CRMs while working in nonprofits and I'd say Neon is in the middle of the pack. It can be clunky and cumbersome to work with - not the most intuitive but once you become familiar with the platform it does what we need it to as a small non-profit. Would prefer the donor profile pages and reports to be cleaner and more directly linked for easier use but I can flip back and forth or open teh database in multiple windows to be able to coordinate info so can easily work around the limitations with a couple of extra steps. Pros Fairly user friendly - good built in onboarding materials. One place to keep all information and event registrations. Pre-existing reports are nice, though I would like to be able to create more custom reports for our orgs specific needs. Cons Feels clunky compared to other CRMs I have used. Quite basic, does not allow for as much customization of reports and fields as I would like. Also would like more ability to work directly in the CRM with my fellow development and communications colleagues. Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily accessible to run in reports which is a real pain as I have to make a report and then go into the individual donor profiles to find the additional info I need and enter it manually. Review Source Response from Neon One February 19, 2026 Thank you for sharing such detailed feedback about your experience with Neon One. We’re glad to hear that our built-in onboarding materials and centralized information hub are helping your nonprofit stay organized. We also appreciate your feedback regarding the reporting and account interfaces; we recently released a redesigned Report Builder and UI updates to help streamline workflows and make data more accessible. Your insights on team collaboration are incredibly valuable as we continue to refine the platform for organizations like yours. Here's a link to an article overviewing the recent reporting and interface enhancements: https://support.neonone.com/hc/en-us/articles/40687645995789-A-Look-Ahead-Redesigned-CRM-Reporting We're also excited to preview upcoming improvements to managing donations: https://support.neonone.com/hc/en-us/articles/42623020735373-A-Look-Ahead-Donations SR Susan R. Board Member Non-Profit Organization Management Used the software for: 6-12 months ### "Neon CRM Review" February 26, 2026 5.0 Donor management is excellent. Creating and running campaigns easy to use. Events are easy to track, too. Love the platform that allows emails to go directly to donors, et al. I’m new at using Neon, but experience has been good so far. Pros It’s pretty easy to use compared to other CRM platforms I’ve used in the past. Log in, menus within CRM are easy to navigate. Cons Figuring out how to do certain platform functions has been a little challenging for me, but customer support is provides quick guidance. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Too expensive for our small nonprofit and difficult to use. Review Source Response from Neon One March 2, 2026 Hi there! It’s great to hear that Neon One is proving easy to navigate and helping you manage your campaigns and donor outreach more effectively than your previous platform. We're glad our support team has been able to provide quick guidance as you get settled, and we are committed to making those initial learning curves even smoother. Welcome to the Neon One family—we are so happy to support your nonprofit's mission! SC Sarah C. Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Reliable Donor Management Tool" October 16, 2025 5.0 Overall, Neon CRM offers solid value for the investment. The features and support it provides help us operate efficiently and maintain donor trust, which is essential for our work. We feel the platform is well worth the cost, especially as we continue to grow and deepen our understanding of its capabilities. Pros Our team at the SEG Foundation relies on Neon CRM for donor management, and it has truly elevated our ability to steward resources responsibly. The user interface is intuitive and easy to navigate, which helps our staff stay focused on mission-driven work. We especially appreciate the helpful video tutorials and responsive customer support, which make onboarding and troubleshooting smooth. Neon CRM also incorporates nonprofit best practices in its reporting features, giving our donors confidence that their contributions are being used wisely and transparently. It’s a platform that supports both efficiency and trust. Cons While Neon CRM has been a valuable tool for our donor management, we’ve encountered some nuances in the system that we haven’t fully grasped yet. Certain features or workflows can feel a bit complex, and we’re still learning how to best utilize them. We’d appreciate more clarity or guidance in those areas to help us maximize the platform’s potential. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Neon CRM Price and the primary focus on nonprofit donor management were reasons that we chose Neon Review Source Response from Neon One November 19, 2025 Thank you so much for the wonderful review! We are thrilled to know Neon CRM is helping the SEG Foundation steward resources and elevate your mission-driven work. We hear you on the complexity in certain workflows and appreciate you flagging this area for improvement. Our team is currently reviewing our user guidance resources to identify where we can add more clarity and help you maximize the platform's potential. VL Vickie L. Operating Director Education Management Used the software for: Less than 6 months ### "Operating Director" November 24, 2025 4.0 Most have been good especially with the website portion. I am new and still learning the capabilities for what CRM can do. I would say this system is pretty good and would recommend it. Pros Most aspects of running the non-profit are all right here in NEON CRM. I can track individual memberships, the events, create events and put them on a calendar, create discount codes, email the database, see revenue reports. Cons That I can't just call someone to help me with a problem. When you have an "urgent" problem that you need to get solved quickly there is no immediate way to get the solution. I know this system is geared toward self-teaching, but sometimes you need the experts to help you solve a problem and you can still learn by having someone else help you. Review Source Response from Neon One December 1, 2025 Thank you for your review and recommendation! We are thrilled to hear that you find Neon CRM centralizes most aspects of running your nonprofit, allowing you to easily manage memberships, events, and reporting all in one place. We appreciate your honest feedback regarding the need for immediate assistance when urgent issues come up. We know that timely expert help is crucial, and we are currently working on improving the responsiveness and accessibility of our support channels to better serve you, which we will announce in early 2026. CR Christy R. Director of Operations Education Management Used the software for: 2+ years ### "Easy to use. Poor customer service" October 22, 2025 2.0 Neon is a good program if you are skilled at figuring things out on your own. It's a pretty easy system to learn, but if you have trouble, you will need to wait for help. And, be very careful and watch their billing. They do not include annual contract terms, nor do they remind you when renewals are upcoming. Once they have you on the hook, they refuse to make any concessions. Buyer beware! Pros Neon is easy to use and provides much-needed tools, like web integration, event management, and email tracking. Cons Customer service is lacking and has been since we onboarded years ago. Though we pay for chat support, it's rarely available. Instead, we've had to send emails and wait days for a response. Additionally, we recently migrated away from Neon at the request of a consultant who was taking over our reporting. Though I informed our Neon account rep of this upcoming change, she failed to inform me that our contract had an upcoming annual renewal. Despite multiple requests to waive or shorten a year of service we will not be using, Neon has us on the hook and refuses to make any concessions. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Neon CRM The ease of use combined with customizable security that was not available on other platforms. Switched from [Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/) Blackbaud was too complex and we needed a system that was easy to learn and use. Review Source Response from Neon One October 30, 2025 Thank you for taking the time to share your honest feedback. We are truly sorry to hear that you felt unsupported and experienced frustration with your contract and billing process. Please know that your experience is absolutely not what we aim for, and we are working hard under new leadership to improve our support availability and clarify all billing and renewal procedures. We value your time with us and would appreciate a chance to understand your specific concerns better and try to earn your trust back. SH Samantha H. Membership Cooridinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Support Team, Slight Learning Curve" November 24, 2025 4.0 Expect to spend some time onboarding and learning the system; don’t assume everything will be immediately obvious. Please take advantage of Neon’s support and training resources (like their help docs, webinars, or onboarding team). Those are super helpful. Budget extra time early on for workflow setup, especially to design the custom views or reports you actually need. Pros Neon One CRM is a powerful tool with a lot of functionality packed in, especially strong for managing constituent data, donations, and engagement in a nonprofit context. What really stood out to me was their customer support: whenever I ran into something confusing or needed help figuring things out, their team was responsive, patient, and very knowledgeable. That level of support made a big difference in getting the most out of the system. Cons My main gripe is that the system is not the most intuitive. There’s a definite learning curve: features aren’t always where you'd expect them, and workflows can feel a little fragmented. It sometimes takes a fair bit of exploration (or help from support) to figure out how to do even simple tasks. For new users or people who don’t spend a ton of time in the CRM, it can be challenging to navigate. Review Source Response from Neon One December 1, 2025 Thank you for your review. We are thrilled to hear that our customer support team stood out to you for being responsive, patient, and knowledgeable—we are proud that their help made a big difference! We appreciate your honest feedback that the system has a learning curve and that workflows can feel fragmented. We are constantly focused on improving our user experience to make the powerful features that manage your constituent data, donations, and engagement more intuitive for every user. If you have any specific feature suggestions, we encourage you to share them at feedback.neonone.com so our product team can review and other customers and vote to support your ideas. CG Channing G. Membership, Volunteer and Development Fine Art Used the software for: 2+ years ### "Intuitive, Supportive, and Nonprofit-Focused" October 8, 2025 5.0 Neon One has been an incredible asset to us at the Customs House Museum & Cultural Center. It streamlines donor management, fundraising, and events, allowing our team to focus more on our mission. Neon Academy has been a fantastic resource for learning and growth, and the customer support team is always responsive and helpful. We’re grateful for this partnership and highly recommend Neon One to any nonprofit looking to strengthen development and donor engagement. Pros Neon One has streamlined our donor management and fundraising efforts, allowing our team to focus more on our mission and community impact. It’s intuitive, efficient, and truly designed with nonprofits in mind Cons While the platform has a slight learning curve for some of the more advanced features, the excellent support and resources, including Neon Academy, make it easy to get up to speed quickly. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Neon CRM We chose Neon One over Salesforce because it’s specifically designed for nonprofits, offering an intuitive, all-in-one platform that streamlines donor management, fundraising, and event coordination without the steep learning curve or heavy customization Salesforce often requires. Neon One’s focus on nonprofit workflows, combined with Neon Academy for training and its responsive support team, made it a solution that empowers our staff to get up and running quickly and focus on our mission rather than spending months on setup and administration. Review Source Response from Neon One October 14, 2025 Thank you so much for the glowing review and for sharing how Neon One has helped the Customs House Museum & Cultural Center focus on its mission. We're honored to be your partner in strengthening your development and donor engagement efforts, and we're so glad that our resources like Neon Academy and our support team have been helpful. HL Heidi L. Executive Director Fund-Raising Used the software for: 2+ years ### "Decent CRM but not outstanding. I wouldn't purchase this software if I could have a do-over. " March 31, 2026 3.0 We use it daily for donor management and communications. It does a lot of things, but not all of the things it does are done well. Pros I like that Neon CRM offers a wide range of services from the same platform. We use many of the services, like the letter generation and email service, daily. Cons Neon CRM doesn't integrate well with our events software, reporting is difficult and non-intuitive, and customer service is limited- as in they want you to pay for training, even if you have been a paying member for more than five years and haven't utilized their training. Review Source Response from Neon One April 1, 2026 We love to hear that our letter and email tools are a core part of your daily part of how you manage relationships with your donors. We appreciate your feedback about reporting and integration hurdles, and we truly value your partnership over the years. We're also committing to improving our training and support experience as we want to ensure you have the support and resources you need to succeed. KK Kerry K. Finance Director Individual & Family Services Used the software for: Less than 6 months ### "Neon CRM - A very comprehensive donor management system" September 17, 2025 5.0 The people who work there have been very helpful and the cost was comparable to the other program we were using. It offers so much more that I feel we came out ahead. Pros So far the customer support and flexibility to build the exact product that we need have been fantastic. The value for the money is also good, after the base price they let you build a product that works for what you need. The donor management has been far superior to what were using. So many options to track and I love that you can also tract Unrestricted and Restricted grants. The User interface can be confusing but they have a large database filled with video and written instructions. It takes a while to learn the program but the options for tracking and developing reports to give you what you need are endless. Cons There isn't much I didn't like, the fact that it can track so much information and do so much with your donor database make it more difficult to use. However, it is worth the time and training because it offers so much in return Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/) Reason for choosing Neon CRM Neon cost less than the others and seemed to offer most of the same options Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) We weren't receiving our payouts in a timely manner Review Source Response from Neon One September 29, 2025 Neon One Review Responder Custom Gem Analysis Thanks for sharing your feedback with us! It's fantastic to hear that our team's support and flexibility have been so helpful in building the exact product you needed. We're also glad that you're finding our donor management and reporting features to be so valuable. Your point about the user interface is something we hear, and we appreciate you recognizing that the depth of features does come with a learning curve that is worth the investment of time. We're so grateful to have you as a customer and look forward to continuing to support your mission. SF Sarah F. ED Non-Profit Organization Management Used the software for: 2+ years ### "Beware that there is an annual contract even if they do not point that out to you" December 13, 2025 2.0 Their team seems to expand and expand and make improvements, but customer service has become more and more removed. There is a hidden fee of $6.99 in using their payment portal, along with all the other payment processing fees. I wish they would just add this to the monthly account fee to be more upfront. Also, they try to push you into using their payment portal by making it onerous to import soft credits. Also, soft credit do not appear in the total giving of a donor so you have to run separate reports. Pros NEON CRM has continuously improved its reports functions. I also like that you can search by name from any page. Cons We were given the impression we were not under contract when we signed up over 6 years ago. We thought that we could leave at any time. They are saying that when we started, we agreed to yearly contracts when we checked the box "agreed to terms," which links to another page they update regularly with legalese. So, we are being charged for an additional 6+ months we don't need. There was no note of this date in our customer portal, nor any of our invoices. We never signed anything except the first invoice, which we did not take to be a contract. Review Source KT Kristen T. Director of Education and Community Outreach Non-Profit Organization Management Used the software for: 2+ years ### "One woman-band!" August 27, 2025 5.0 NEON CRM has been a blessing to our organization. We have been able to maintain and grow our membership. The option to auto-renew was a gamechanger in our reporting numbers. Pros Neon CRM could handle donor, member and event management easily. Our organization was using Excel sheets before this implementation. I searched for the best product based on my years of using other CRM's in different jobs and grateful I landed here. We also paid the extra for tech support which was needed because I don't have the time to search knowledge bases for an answer, I need it done now. Cons The reporting has so many bells and whistles it's tough to figure out. I struggle with the if/then/= functionalities to get my desired outcome in reports. Alternatives considered [Glue Up](https://www.capterra.com/p/134209/Glue-Up/)[GrowthZone](https://www.capterra.com/p/124449/GrowthZone/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Neon CRM Customer support was critical as I am really the only one on our 2-person team that uses it. Review Source Response from Neon One September 3, 2025 Hi there, thanks so much for your feedback and for trusting Neon CRM to help your organization grow! We're so glad to hear that the platform, especially features like auto-renew, has been a blessing and a game changer for your team. We understand that the reporting features can be a lot to navigate. The bells and whistles can certainly make it tough to figure out, and we appreciate you pointing out the difficulty with the "if/then/=" functionalities. We know that "Boolean" searching can be a bit hard to wrap your head around, which is why we're exploring user experience optimizations for a more natural language approach. We appreciate your patience as we work to make our reporting more intuitive and user-friendly for everyone. EC Eli C. development specialist Legal Services Used the software for: 2+ years ### "Great CRM option for small to mid-sized non profits" August 22, 2025 4.0 satifsfied with the platform and glad they continue to invest back into it and the customer experience. Pros it is continuously updating and upgrading its systems. They have improved their resource guides and customer service is still excellent-- friendly and attentive. They also have a plethora of resources outside of Neon CRM for non profits. Cons I was disappointed when they began charging a fee for use of their live chat feature. They do not have a full events platform that covers the sale of raffle tickets or ability to do an auction or an integration for tap and pay. They have an improved event ticket platform that is great, but is missing this key component. Also, their reporting feature can be burdensome, particularly their donor and donation reports. Building reports can still be painful with manual sorting. Review Source Response from Neon One September 3, 2025 Thanks for your candid feedback and for acknowledging our continued efforts to improve our system. We are so glad to hear you're finding our customer service helpful and that you're satisfied with the platform overall. We also really appreciate your specific suggestions about live chat, event features, and reporting. We take all feedback seriously, as every suggestion is a clue to where we can improve. We understand your frustration with the live chat fee, and we're continually working to evolve our services while keeping them affordable. You've also touched on some key areas we're exploring for future evolutions, including raffles and auctions, as we hear this request a lot. Additionally, we're working diligently on improving usability and the user experience around reporting. We're grateful for your trust and patience as we work to make Neon One even better. RF Robert F. Webmaster Education Management Used the software for: 1-2 years ### "Excellent product, exactly what we needed" August 19, 2025 5.0 Extremely positive. The CRM academy is excellent, so is the capability of the system. We were able to accomplish all of our goals and then some when we invested in this system. We could not be happier. Pros Neon CRM has a robust capability, which streamlined our membership management and fundraising. The Neon One academy teaches you everything you need to know and was excellent getting us set up and ready to go. Cons The Neon One CRM has a learning curve and is best suited for users with some familiarity with CRM. I had to spend a lot of time initially in the Neon One Academy. Alternatives considered [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/) Reason for choosing Neon CRM Neon CRM had better customer service and a competitive price point. Review Source Response from Neon One August 20, 2025 Thank you so much for sharing your positive experience with Neon CRM! It's fantastic to hear that our system has helped you achieve your goals and that the Neon One Academy was a valuable resource for you. We're also glad that our customer service and competitive pricing were key factors in your decision to choose us. We truly appreciate your feedback and are so happy to have you as a part of our community! Sarena C. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Helpful but Still Growing With Us" August 18, 2025 4.0 Overall, Neon has been a really valuable tool for our organization. It’s helped us stay organized, track our donors and volunteers better, and manage the details that used to get lost. It’s not perfect, but it’s been a game changer for keeping us connected to the people who make our mission possible. Pros I like that Neon CRM keeps everything in one place — donors, volunteers, events, and communications. It makes it easier to see the bigger picture of our nonprofit and how people are engaging. The reporting tools and integrations have been really helpful as we’ve grown. Cons It can be a little overwhelming at first, and some things take more clicks than I’d like. Reports and customization aren’t always straightforward, and it takes some time to learn. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) We decided to along with the rest of our National Chapters. Review Source Response from Neon One August 19, 2025 We love hearing how Neon CRM has helped you stay organized and see the bigger picture of how your community engages with your mission. It’s great to know the reporting tools and integrations have supported your growth and made it easier to manage the details that matter. We also appreciate your feedback on reporting and customization—those insights guide our ongoing improvements. Thank you for sharing how Neon has become such a valuable part of your work! SS Susan S. Box Office Manager Entertainment Used the software for: 2+ years ### "Responsive Customer Service Makes All the Difference" November 25, 2025 5.0 I only use Arts People, but I find it easy to use and like to explore and learn more about what it can do for me/our organization. Pros The customer service is excellent! When I have a problem or just need to have ticket prices set, they respond promptly. I like that they are always making updates and respond to user requests for new or improved features. Cons There are a few features that don't work the way that I want or expect them to work. I do not like the text editor for creating descriptions of shows or for composing emails to patrons, Review Source Response from Neon One December 2, 2025 Thank you for your review! We are delighted to hear that our customer service is excellent and that we respond promptly to your needs, like setting ticket prices. We are also proud to know that you find the Arts People system easy to use! We appreciate your honest feedback on the text editor for show descriptions and patron emails—we are actively working on improving the user experience and welcome you to share your ideas at feedback.neonone.com so our product team can review your feature suggestions and so other customers can vote to support your idea. HP Hild P. Program Director Music Used the software for: 2+ years ### "Neon CRM Simplifies My Life" December 2, 2025 5.0 This is my 9th year working with Neon CRM (ArtsPeople) and I can only give glowing reviews. In fact, when I talk to colleagues running similar organizations and hear them talk about challenges of having ticketing in one place and donations on another system, I right away encourage them to look into Neon CRM. Pros The Neon CRM makes my life easier and saves so much time. Having all data (ticketing & donation) in a one place where data can be pulled out in any combination for review and planning makes running my arts organization more effective and efficient. The customer support is outstanding and my issues are typically solved within a couple of hours. Cons My development colleague would like a coding system for the donors. Our organization is small so not having it isn't a huge hinderance. Review Source Response from Neon One December 3, 2025 Thank you for your nine years of partnership and your glowing recommendation! We are delighted that having your ticketing and donation data in one place helps you save time and run your arts organization effectively. We have also noted your feedback regarding a donor coding system and encourage you to share your idea at feedback.neonone.com so our product team can review it and so other customers can vote to support it. Talk to a Capterra advisor for free and get results within 15 minutes.