# Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102088/NeonCRM/reviews --- Neon CRM 4.3 (609) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Reviews of Neon CRM Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews KC Kate C Project CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features make it a powerful tool for nonprofit operations.“ March 6, 2026 LT Linden T Executive DirectorNon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “You cannot (1) send invoices for members to pay within NeonCRM, so we are using a 3rd-party solution for that. Nor can you (2) make a credit card surcharge mandatory.“ November 24, 2025 GD Galen D Director of OperationsNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Value for money, donor management, user interface, donor communications, connection to bank via NeonPay, flexible reporting, continual release of new features and capabilities.“ December 30, 2025 AA Amanda A Operations ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily accessible to run in reports which is a real pain as I have to make a report and then go into the individual donor profiles to find the additional info I need and enter it manually.“ February 13, 2026 KS Kaitlyn S Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so we can better plan events and guide our growing membership.“ February 14, 2026 KC Kate C Project CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer.“ March 6, 2026 HP Hild P Program DirectorMusic, 2 - 10 employeesUsed the software for: More than 2 years. “Having all data (ticketing & donation) in a one place where data can be pulled out in any combination for review and planning makes running my arts organization more effective and efficient.“ December 2, 2025 CR Christy R Director of OperationsEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Additionally, we recently migrated away from Neon at the request of a consultant who was taking over our reporting. Though I informed our Neon account rep of this upcoming change, she failed to inform me that our contract had an upcoming annual renewal. Despite multiple requests to waive or shorten a year of service we will not be using, Neon has us on the hook and refuses to make any concessions.“ October 22, 2025 ## Showing most helpful reviews Showing 1-25 of 609 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Miranda T. Accounting and HR Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Great Time Saver" August 13, 2025 5.0 Neon has continued to grow and make enhancements based on user input. I appreciate that we can save money by utilizing one software to handle our donor needs rather than using multiple platforms. Pros I enjoy that Neon is moving towards being an all in one software solution for our constituent needs. I appreciate the workflows that enable my team to concentrate on other tasks and ensures a great donor experience. Cons The reporting while expansive, is cumbersome. I would rather just be able to grab any and all information that I wish when creating a custom report rather than having to find one that has the information I want and customizing it. I would like to have a sign-in kiosk future for volunteers and for it to print name tags for them that includes their names and role. I would also like to be able to create a recurring volunteer opportunity rather than having to create a new one each time. Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Neon CRM Neon CRM has better reporting and more options for an all in one solution to our donor database. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/)[Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) We were looking for a better platform that had more capabilities. Review Source Response from Neon One August 14, 2025 We’re so glad Neon CRM is delivering on its promise as your all-in-one solution for managing constituent relationships and creating great donor experiences. We appreciate your suggestions around reporting, volunteer sign-in, and recurring opportunities—our team uses feedback like yours to guide ongoing enhancements. Thank you for trusting us to help streamline your work and save resources by consolidating tools into one powerful platform. MC Malissa C. Administrative Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Neon CRM is a great platform for the money" March 3, 2026 5.0 we have been using Neon CRM since mid 2019 and it has come a long way. They are constantly adding features and listening to the needs of the clients. Most of what i know about Neon CRM is self taught in just clicking buttons and figuring it out and by watching the Neon Academy help demos. Overall, i only have good things to say Pros it is fairly easy to use and has most of the features we need. we have been working with a consultant who has helped us make better use of the product Cons some of the reporting is hard to get to pull what you are really after, though it has gotten way better Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Bloomerang Fundraising](https://www.capterra.com/p/80990/Qgiv/) Reason for choosing Neon CRM it had the features we were looking for at a decent price Review Source Response from Neon One March 18, 2026 Hi there, thank you so much for being a loyal partner since 2019! We are thrilled to hear that Neon One provides the features you need at a great price and that you've found the platform easy to navigate. Since you mentioned that reporting can sometimes be tricky, please reach out to our support team—they would love to help you get everything set up so you can pull exactly the data you’re after! DH Deidre H. Development Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Neon keeps us pedaling!" February 26, 2026 3.0 One on one demo with account rep for Windfall integration. I think watching the tools live is great and being able to talk to an accont rep while going thourgh a new product or tool. Pros The dashboard and being able to re-arrange it. The left side - member/donor navigation. Live demo and trainings. I like interactive learning. Great that they happen quickly. Cons The query/build a report is challanging. The Greater than but + or less than is hard. Sometimes you just want a basic search. I would really like viedo demo trainings. I am neurodivergent and I do not follow the written instructions well. Review Source Response from Neon One March 2, 2026 Hi there! We really appreciate you sharing your experience. It’s wonderful to hear that the interactive live demos and the ability to re-arrange your dashboard have helped you navigate your donor data more effectively. We also hear your feedback about reporting and our team is continuing to improve reporting to be more intuitive. We are happy to provide video tutorials through Neon Academy on reporting and other features and welcome your feedback about how to improve video training even more! https://academy.neonone.com/page/clone-of-1va9pugb8r6ck-0#topic\_reports TM Tom M. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "A very rich and dymanic system! I haven't had a need yet that it cannot address!" November 25, 2025 5.0 I have been very impressed! The entire system seems to be very well thought-out and very well designed. It has a great variety in flexibility and capabilities to meet a wide variety of demands for a wide variety of customers. They clearly take the customer experience very seriously!! Pros I still consider myself a relatively new client and I am still learning, and as I continue to get to know the system better and better, I keep finding new ways that are already in the system that I can use to my benefit and advantage. The whole system seems to be very well thought out. It seems like they really looked at the needs of many clients with many different needs and they are focused on accommodating all of them! The system is very rich and very dynamic! Cons I am a relatively new user and I haven't found much I don't like at this point. Sometimes I don't feel like I can see the bigger picture of everything the system can do. One thing that has been a little challenging is when I am filling out a form and there is a drop down, sometimes there is nothing in the drop down, so I know I need to add things to the drop down, but I have to do some searching to find out where I can add those items. It's not very intuitive and it does not tell me where I need to go to add those items in. I can usually find them, though. It just takes some time. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/) Reason for choosing Neon CRM Honestly, I really don't recall who else we looked at. I only chose Webex because I had to select something in that box. Seemed very impressive, very dynamic, showed a lot of attention to detail and they seemed to really understand the needs of non-profits. We also received a very strong personal recommendation. Review Source Response from Neon One December 4, 2025 Thank you for the detailed feedback and for highlighting how dynamic and expansive you find the Neon One platform for your nonprofit's needs! We also appreciate your feedback and are actively working on ways to make certain settings more intuitive to save you time. We are thrilled to have you as a new customer and look forward to supporting your growth! CG Cara G. Development Manager Environmental Services Used the software for: 1-2 years ### "Neon CRM meets our needs as an organization" February 17, 2026 4.0 We are happy with Neon CRM, it meets our needs as a medium-sized organization and importantly they are responsive when we need help. Pros Neon One matches the sophistication we need for our organization - donor management, email marketing and advanced reporting options. I like that there are many ways to seek help from the platform and they are usually pretty responsive and helpful. They will work with you to solve a problem until you've gotten to the bottom of it and they are welcoming of feedback and suggestions. Cons The design isn't the most beautiful, you mainly can't get help over the phone, there is some sophistication to user accounts that I wish it had and I wish the email marketing was a bit more sophisticated. Alternatives considered [Keela](https://www.capterra.com/p/154358/Keela/) Reason for choosing Neon CRM Keela wasn't sophisticated enough for the functionality we were looking for. Review Source Response from Neon One February 20, 2026 Hi there! Thank you for sharing how Neon One provides the level of customization your organization needs for donor management and advanced reporting. We truly value your feedback regarding our design, email marketing features, and support channels. We're so glad our support team has been responsive and helpful when you need them, and we look forward to continuing to support your mission! NS Neal S. Volunteer Exec Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Neon Is Like No Other CRM " February 28, 2026 5.0 So far I have to say our experience has been really good. We get good support, they listen to what you need and make modifications, and they offer good training. Pros Neon CRM has it all. You can easily collect and query data across so many channels - events, donations, volunteers, newsletters, text, and more! Cons The payment/where the $$ came from reporting is not as customizable as you might like, but they do offer a lot of canned reports. Alternatives considered [Live](https://www.capterra.com/p/186429/Live/) Reason for choosing Neon CRM had everything housed in one place...so simple. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Flipcause](https://www.capterra.com/p/136488/Flipcause/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Weebly](https://www.capterra.com/p/246168/Weebly/) Centralization of all data was critical to our choice. Review Source Response from Neon One March 3, 2026 Hi there! We are thrilled that Neon One is helping you centralize all your data across events, donations, and volunteers into one simple place. It’s also great to hear that our support team and training resources have been such a helpful part of your experience so far! We appreciate your feedback regarding payment reporting customization; while our canned reports offer a quick start, we are always working to make our custom reporting tools even more flexible to meet your needs. SS Shannon S. Director of Development and Engagement Legal Services Used the software for: Less than 6 months ### "Positive New User Experience " February 26, 2026 4.0 It's great! I am a fairly new customer and folks have been incredibly responsive. Everything is very user friendly and intuitive and training during onboarding was quite helpful. Pros The customer service has been wonderful and everything is very user friendly. I think my favorite piece so far has been how customizable the forms are. Cons I don't have any negative feedback right now. I genuinely have had a wonderful experience as a new user. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM In all honestly, all three platforms would have met our needs. We selected Neon because (1) our customer experience was the best with Neon - folks actually asked about our work and gave insight into what we could do to improve fundraising that felt helpful and (2) we liked the way pricing is based on budget and not the number of users. Switched from [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) It was very outdated and not as customizeable as we wanted, we also wanted something with peer to peer fundraising. Review Source Response from Neon One February 27, 2026 Hi there! We are so glad to hear you're having a wonderful experience and finding the platform so intuitive and user-friendly. It’s great to know that our customizable forms and responsive support team are helping you hit the ground running. ES Edmund S. Board Advisor Non-Profit Organization Management Used the software for: 1-2 years ### "NEON allowing us to manage both large donors and smaller gifts" February 13, 2026 5.0 I use NEON daily. It has been a key tool in helping us manage our donors and provide clear data that allows us to make better decisions. Pros NEON has been great in allowing us to manage both large donors and smaller gifts. We can seamlessly sync our data with other platforms such as Constant Contact and Double the Donation, as well as our NEON-based website and donation pages. Finally, the customer service is outstanding. It's quick with clear guidance. Cons Maybe there are too many options. It took a while, with the help of customer service, to identify which options are best for our Foundation and how to use them effectively. Review Source Response from Neon One February 16, 2026 Thank you for being such a dedicated daily user! We’re so glad to hear that Neon is helping you manage donors and providing the clear data you need to make better strategic decisions. While we’re happy our "outstanding" customer service helped you navigate our various features, we understand that having so many options can feel overwhelming at first. We are actively working on refining our onboarding and product modules to make identifying the best tools for your needs even faster and more intuitive. VR Verified Reviewer Director of Development Religious Institutions Used the software for: 6-12 months ### "Director of Development " February 13, 2026 4.0 Great but there is sharp learning curve. Yes, trainings are provided but it would be nice to have more than one free phone call to onboard new folks and to problem solve. Pros I love having the ability to have full donor management software that can grow with my organization as needed. Needed tools seem to be submitted by the NEON user community and added fairly quick. Cons The Global Settings menu is confusing when trying to find what you need. I feel that Neon support staff are not easily accessible to our needs without paying. Legacy events have settings I wish New Gen Events had. NeonPay feels like is shouldnt be an upsell opportunity for Neon to users but rather an integration at any user/organization level for a small start up fee. Review Source Response from Neon One February 16, 2026 We’re thrilled to hear that our donor management tools are helping your organization grow and that you’re seeing the community’s suggestions come to life. We appreciate your feedback regarding the learning curve and the Global Settings menu; we are actively working to improve and modernize our interface and event features based on user input like yours. RD Rachel D. Development Director Arts and Crafts Used the software for: 1-2 years ### "Well-Rounded CRM Platform" March 17, 2026 4.0 Overall, I have had a good experience with Neon CRM. It offers useful features for my role, has good customer service, offers helpful resources, and is continuously coming out with improvements for the platform. Pros I like the donor management platform component of the software, which allows me to track pledges, donations, and touchpoint communications with donors and partners. Cons The reporting feature, while it can produce helpful reports, can be convoluted and challenging to configure to get the data you want at times. Review Source Response from Neon One March 18, 2026 Hi there, thank you for your feedback! We’re so glad you're finding value in tracking pledges and donor touchpoints with Neon One to stay organized. Since custom reporting can sometimes be a challenge to configure, please contact our support team so they can help you get everything set up to pull the exact data you need. LT Linden T. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Love NeonCRM!" November 24, 2025 4.0 Overall? Positive. The customer support has been excellent. I would say that 90% of what we were were promised by sales is true, and we have talked about looking for another CRM because of the duplicate accounts issue, but always decide not to because Neon shines in so many other categories. Pros I have been using Neon since late 2019 for our 501(c)(6) small national organization. The implementation process was excellent, and I felt like our rep was responsive and knowledgeable. Additionally, when we have had issues or questions, either our rep or the ticketing system has always been there! My absolute favorite feature is the robust reporting. You can build your own reports, including MANY parameters to search by and which data are included in the output. You can save reports and schedule them to be delivered to you or someone else. You can publish them (password protected or not) to a URL, which has allowed me to build custom reports for different committees, then give them access to the reports, so I don't have to pull the report, download it, then email it to the committee chairs every time they'd like to check in on how their committee is doing. Huge time saver! The other huge time saver is Workflows. I mean, WOW. We use these automations to approve or deny membership applications, assign regions, and send automated new member notifications to those who need to know. The event registration feature has been very helpful, we love the Account Notes feature, and it's been amazing to send out a survey whose responses fill members' profiles! Cons We're having some trouble with "duplicate accounts," as a Company account and an Individual account is created for every member. This causes difficulty for the members (when they login to the "wrong" account, they do not have an active membership), as well as obfuscating how long someone has been a member, as they might renew on the Individual account one year and the Company account the next, so complete membership records are divided between two accounts. We have determined most of the problem, but part of it is that the renewal funnel is confusing to members, so they will add themselves as a sub-member, which creates the duplicate Individual account. You cannot (1) send invoices for members to pay within NeonCRM, so we are using a 3rd-party solution for that. Nor can you (2) make a credit card surcharge mandatory. It's just not an option. We also wish we could (3) use the new events module, but we are "stuck" on the "legacy events" because it makes zero fiscal sense for us to switch to NeonPay (WAY more expensive than our current processor, even if without surcharging), but I feel like we are missing out on features and that Neon is trying to strong-arm or nickle-and-dime ($199 monthly 3rd-party processor fee) us into switching to NeonPay. It's childish. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[Tendenci](https://www.capterra.com/p/44378/Tendenci/)[SilkStart MultiChapter](https://www.capterra.com/p/122491/SilkStart/) Reason for choosing Neon CRM It came down to reporting (as promised or better!) and the ability to allow us to have company and individual memberships (does not really work as promised). Switched from [ClubExpress](https://www.capterra.com/p/42550/ClubExpress/) The reports were a nightmare, and in order to have a mobile-friendly website, you copied the desktop site once, and from then on out, you had to edit both versions separately. Also a nightmare! Review Source Response from Neon One December 1, 2025 Thank you for your thorough and honest review. We are delighted to hear that the implementation was excellent and that our robust reporting features and Workflows are proving to be huge time savers by automating tasks and providing valuable insights to your committees. We appreciate your very specific feedback regarding duplicate accounts and the renewal funnel confusion—we know how crucial accurate data management is, and we are continually working to improve these areas. For the features you are missing (invoicing, mandatory surcharges, and new events module access), we encourage you to submit your feature suggestions at feedback.neonone.com so our product team can review them and other customers can vote to support them. JH Jenyl H. Director of Finance and Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Effortless for All Teams" November 24, 2025 5.0 The training prior to import was extremely helpful, the import was easy, the reporting is so much easier than what we had before (from 1996). Pros Ease of use for several employees with completely different roles (finance vs marketing), better mass email platform that what we used prior, upload was easy, customer service was helpful, frequent updates and new features. Cons There are occasionally report filters that are unavailable for specific reports, though the overall reporting options are fantastic. Switched from [ExceedFurther](https://www.capterra.com/p/2702/Exceed-Further/) We were using Exceed from 1996. After full-staff turnover, it was determined we needed something more user-friendly than what staff of 30+ years had been using. Review Source Response from Neon One December 1, 2025 Thank you for this excellent review! We are delighted to hear that Neon CRM is effortless for all your teams and has a better mass email platform than what you used previously. It's rewarding to know that the platform is helping you achieve more efficient and user-friendly reporting compared to your old system. We appreciate you mentioning the occasional report filter limitation and are currently working on improving our reporting capabilities, which we believe you will be excited to hear more about during our December 2025 Neon One Release Webinar on 12/16: https://neonone.com/resources/event/neon-one-monthly-release-december-2025/ ND Natasha D. Producing Artistic Director Entertainment Used the software for: 1-2 years ### "All-in-One CRM That Saves Time" November 24, 2025 5.0 Neon CRM has significantly improved our donor management and fundraising processes. It’s secure, integrates well with our other systems, and provides excellent value for the investment. Staff can work more efficiently, and engagement with donors is easier to track and analyze. Pros Neon CRM is user-friendly, intuitive, and centralizes all donor and member data. Reporting is powerful, and email campaigns are easy to create and track. Compatibility with our ticketing software saves time and reduces errors. Customer support has been responsive and helpful, and security features give us peace of mind. Cons ome reporting features could be more intuitive, and certain customizations take time to set up. Overall, the system is powerful but has a slight learning curve for complex workflows. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) We started by utilizing ArtsPeople as our ticketing software and loved it so much that we decided to switch to NeonCRM Review Source Response from Neon One December 1, 2025 Thank you for your review. We are so happy to hear that Neon CRM has significantly improved your donor management and fundraising processes by centralizing your data and that our email campaigns and ticketing integration are helping staff work more efficiently! We appreciate your honest feedback that some reporting and complex customizations have a slight learning curve, and we are continually working to make these powerful features more intuitive for everyone. We think you'll be excited to hear about how we are improving reporting at our upcoming December 2025 Neon One Release Webinar on 12/16: https://neonone.com/resources/event/neon-one-monthly-release-december-2025/ EJ Emily J. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "6 years and it keeps getting better" July 2, 2025 5.0 Neon is very functional - it serves our needs and continues to be at a friendly cost. We have been using Neon for 6 years and will continue to do so! Pros We've been using Neon now for 6 years. Our team appreciates all the integrations both within Neon and to other software (Quickbooks, MailChimp, etc.). The attention given to making improvements to the site - most come from suggestions from users - is fantastic! We've seen Neon come a long way these past years. And 2 of our suggestions have even been worked on! Cons Some areas are still a bit outdated/ clunky to work with like almost all of the areas under global settings. And getting some reports to work as wanted can be challenges (SYBUNTY, etc.) Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Neon CRM Value for money - other products charge you for different add ons. But Neon is all provided together as a package at a good price. Review Source BF Barb F. Database Administrator Non-Profit Organization Management Used the software for: 2+ years ### "More than I expected and hoped for" July 4, 2025 4.0 It was definitely a learning curve and took a while to get up to speed, but now that we've had it for a couple of years, it's great! The best part is that Neon rolls out changes/updates/upgrades every single month. Honestly, converting from a much more expensive and complicated CRM, I didn't expect or hope for much but I have come to really like it. Pros I love the endless options for system letters and emails that allows us to customize receipts, thank you letters, pledge reminders etc. Cons I wish any and every field was reportable. I find I can't always get exactly the report I'd like to see. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) We wanted a cloud-based CRM and the cloud-based version of Raiser's Edge was too expensive. Review Source JW Jennifer W. Finance and Fund Development manager Museums and Institutions Used the software for: 1-2 years ### "Neon is good for small non-profits" October 22, 2025 5.0 Great! It a huge plus having all the things you need live in one environment and most of our staff is ok with technology but not pros and it's easy to use. Pros It's easy to use even for non-tech people. We just purchased volunteer management and haven't used it, but there's a huge plus for having fundraising, events and volunteer in one place Cons The support can be lacking and the cost is high. They have great introductory rates, but for a small-to meduim non-profit can be cost prohibitive Review Source Response from Neon One October 24, 2025 Thank you, Jennifer, for your great feedback! We love hearing that the ease of use and the power of having fundraising, events, and volunteer tools together are huge wins for your museum. We hear you on cost and support. We view ourselves as a true partner and are committed to ensuring you're on the absolute best plan for your mission and size, and we’re constantly working to improve the quality of our product and support. Let us know how we can be of service and would be more than happy to have a discussion on finding the best plan for your organization. VR Verified Reviewer Director Non-Profit Organization Management Used the software for: 1-2 years ### "Nice event management and fairly easy to use" December 1, 2025 4.0 My background is in technology and the entrance to using Neon One was fairly simple. They have good educational learning, and I like the features of events and an online storefront. Pros Neon One is a good product for a one-stop-shop. The feature that we use often is event management and the online shopping for members. These are two features that you don't usually find in other software platforms. Cons They have few resources for educational systems and managing alumni. You have to use another software to find alumni and then ask them to join the Neon One CRM database, a bit clunky. Review Source Response from Neon One December 2, 2025 Thank you for your review. We are happy to hear that Neon CRM serves as a good one-stop-shop and that you frequently use and enjoy our event management and online store features! We appreciate your feedback about identifying and managing school alumni, and would encourage you to share any specific feature suggestions at feedback.neonone.com so our product team can review your idea and other customers can vote to support it. We are constantly working on expanding our use cases and appreciate this insight into how we can better support educational organizations. KC Kayla C. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Great CRM to add to your organization!" August 18, 2025 5.0 We very much enjoy NEON and love that it has become an everyday process of our organization. I will be excited when we use the functions more fully, such as the volunteer aspect, and we are looking into getting a website as well. Pros I love how everything interacts with one another, the simplicity of printing out the donor thank you letters, and the reporting that it provides for year-over-year donations. Cons I like how NEON continues to work through the issues. I do wish there was a way to create donation invoices in the system. Review Source Response from Neon One August 19, 2025 We’re so glad to hear Neon CRM has become part of your everyday process and that tools like donor letters and reporting are making your work easier. Thank you for sharing your feedback on donation invoices—based on feedback like this, we’ve made improvements in pledge management emails that may be helpful for your needs. It’s also exciting to hear you’re exploring features like volunteer management and a website, and we look forward to supporting you as you grow into those. JW Jessica W. Education Director Environmental Services Used the software for: 2+ years ### "Streamlined Operations with Room to Expand" July 1, 2025 5.0 Over the past three years, we’ve gradually expanded our use of Neon CRM—starting with Membership, then adding Volunteers, Events, and more. We've enjoyed the ability to grow with the platform and streamline parts of our data entry and engagement tracking. While there are still features we haven’t fully utilized, we’re excited to integrate more into our workflow. One improvement we’d love to see is the ability to invoice individuals directly through the system. Overall, Neon has helped us become more organized and efficient as we continue to build on what the platform offers. Pros We appreciated having our membership, donor, volunteer, and event registration data all in one centralized platform. It streamlined our communication and recordkeeping, made it easier to track engagement across areas, and reduced the need for multiple disconnected systems. Cons We love the look and functionality of the new Event format, especially the QR code check-in, but wish it supported multi-day events with customizable time slots. While legacy events offer this flexibility, we prefer the newer format’s interface and features. Review Source MD Matt D. Fundraiser Fund-Raising Used the software for: 1-2 years ### "Neon CRM Sucks!" April 29, 2025 1.0 It was easier to file my taxes on line than use Neon CRM for fundraising. My experience sucks! Pros Neon Fundraiser is platform for non-profits peer fundraising. Neon Fundraise sucks! Setting up peer fundraiser is challenging, not intuitive and cumbersome. Links did not work consistently, page went down for several days. Since that point I am now unable to log in to my fundraising page having attempted on three different devices, different browsers and the standard delete cache, reboot I even changed the password. What I like most about Neon CRM is not a damn thing! Cons Inconsistent, unreliable, inaccessible and cumbersome for both fundraiser and potential donors. Due to challenges I am $2000 below my fundraising goal and continue to receive complaints from potential donors. What I like least about Neon CRM is everything! Review Source HC Haley C. Director of External Affairs Arts and Crafts Used the software for: 1-2 years ### "Pros & Cons" December 3, 2024 4.0 I like Neon but in general it's a bit too complicated and confusing. We encounter more problems than we'd like. We also learned recently that one of the main reasons we started using Neon is going to be disabled soon - having a web theme that mimics our WordPress theme. We wanted visual continuity from our website to our Neon forms and pages, and that's not going to be possible any longer, so it really throws a wrench in why we chose to use Neon in the first place... Pros I appreciate all that can be done in Neon. There are so many options, things I didn't even know we could keep track of. I also appreciate that there are a lot of customization options. Cons There are almost \*too many\* options and possibilities. It is also not always intuitive and a lot of things take multiple steps across multiple sections to implement. I have to submit tickets often because things aren't working as I think they should or I'm confused by something... Review Source Response from Neon One December 30, 2024 Hi Haley, thanks for being a Neon One customer! Your review is very helpful. We understand that our robust features can be a bit overwhelming, so we created Neon Academy to help customers learn the platform. Check it out! Also, we offer Neon Websites, a website builder that forms integrate seamlessly with. It's understandable if you'd like to stick with Wordpress, but it may be an option for your organization. Happy New Year, and thanks again for being a customer! GP Gabby P. Administrator and Program Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Thank You For Keeping Us Organized!" December 3, 2024 5.0 Educational! I love tuning into your live webinars and monthly updates. Getting to know some of the Neon team virtually has been fun as well. I have learned a lot about what goes into keeping a nonprofit organized as well as keeping donors motivated/engaged, and I owe that to tinkering around with Neon and learning from you all. Pros The extent to which it is able to keep our entire nonprofit organized. Cons No option for live-help. As the resident not-technologically-trained IT support in our organization, I am very thorough when trying to find answers to my questions before I ask for help. Plus, sometimes my questions have very quick fixes, and it's not cost-effective for us to purchase time to receive help for these quick fixes. I think it would be helpful to receive a certain amount of live-help each month, even if it is over chat. Review Source Response from Neon One December 30, 2024 Hi Gabby! Thanks for being a Neon One customer and for taking time to leave us a review. Your feedback about support is helpful and we're always striving to ensure that our customers are receiving the level of support they need. Please don't hesitate to contact us if your support needs are not being met so that we can get the right options in front of you. We also host recurring office hours where you can tune in and ask questions. TS Tiffany S. Fundraising and Communications Manager Individual & Family Services Used the software for: 1-2 years ### "Avoid Neon" September 20, 2024 1.0 Not intuitive. Functions scattered all over and difficult to locate. Any time I use online or email help their response starts with "we are experiencing high call volumes...your issue is only urgent if it stops you from completing transactions..." Basically - don't bother us, you're not important and we don't care. Pros Horrible, nearly nonexistent customer service, even when urgent, real time work stoppage happens. They do not care about customers or their success. The system is clunky, difficult to use, inconsistent and very frustrating. We are moving away from Neon as fast as we can. Do not buy this system. Cons Horrible customer service. Ticketing function was not working, couldn't get help for over a week, by then it was too late. Review Source Response from Neon One September 25, 2024 Hi Tiffany, we're sorry that our system and support did not meet your expectations. Our customers are important to us and we're disheartened by hearing that you did not feel important. Our team is evaluating what may have occurred as we want to make improvements where possible. Thanks for giving us a chance and we wish you nothing but success moving forward. Regards, Anna from Neon One RS Randy S. Founder Education Management Used the software for: 1-2 years ### "Too Complicated for Non-Technically Inclined Users" August 15, 2024 3.0 Pros The original salesperson was cheery and optimistic! \[I could never find him later when I had questions.\] The website designer was terrific. \[When I tried to do revisions myself, there was no access to how to work on website revisions/additions.\] Cons Customer service was slow and non-responsive to my specific questions. They were interested in other more technical questions that others asked when I went on their "open" sessions. The outrageous cost of using their payment system! Our members pay $325 for dues and NEON took $15 out of each payment! The weird complex "payout" system where I could never find the name of who the payee was! The lack of support for website learning and the general dismissal of our small organization's problems. Reason for choosing Neon CRM I was new to the idea of CRM and thought it was time to move forward after ten years as a non-profit from my EXCEL spreadsheets to a professional system. I wanted to expand our website with professional help. I was eager to create a registration format to simplify our registrations for membership and conferences. Review Source Response from Neon One September 25, 2024 Hi Randy, thanks for your kind words about our staff! We understand your feedback about customer service and payment fees. Hopefully your journey toward better experiences for your members is headed in the right direction! Best wishes! Cheers, Anna at Neon One SG Sara G. Board Member & Webmaster Non-Profit Organization Management Used the software for: 2+ years ### "Good option for nonprofit membership and event registration software" September 1, 2023 4.0 Pros Have been using Neon CRM for 4+ years now for my nonprofit and while the learning curve was somewhat steep, the logic now makes sense. Also the Neon One training videos and online library make searching for the answer easy. When that fails, I email a Neon Guru and they get back to me pretty quickly. Event registration is easy, as is the management of events and attendees. They've made a number of improvements over the last four years that have made Neon better and easier to use. Neon Inspire website is also really easy to use. Membership database is really good. Cons We've had to do some creative thinking to establish a gift membership purchase option which is a little frustrating, but it works. Would like to see our lifetime member level offered along with the regular membership levels when a member renews (give them the opportunity to upgrade!). Would like a way to rotate submitted member photos. Reason for choosing Neon CRM Had 99% of what we needed Review Source Response from Neon One September 5, 2023 Hey Sara, thanks for your thoughtful review! I love your suggestions around membership levels and the rotating member photos, have you submitted these ideas to the Suggestion Portal? If not, you can submit these at the link below. Our team will review them and let you know if these are things we can move forward with! https://feedback.neonone.com/forums/945646-neon-crm Talk to a Capterra advisor for free and get results within 15 minutes.