# Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Neon CRM the right Nonprofit solution for you? Explore 619 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102088/NeonCRM/reviews --- Neon CRM 4.3 (619) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 1st, 2026 # Reviews of Neon CRM Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews KC Kate C Project CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features make it a powerful tool for nonprofit operations.“ March 6, 2026 AA Amanda A Operations ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily accessible to run in reports which is a real pain as I have to make a report and then go into the individual donor profiles to find the additional info I need and enter it manually.“ February 13, 2026 JM Jordan M Marketing ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “You can manage donations, memberships, pledges, volunteers, merchandise, email campaigns, text messaging, and events all in one platform which helps keep constituent profiles up to date and reduces import/export slog or time to add information to profiles.“ April 6, 2026 HL Heidi L Executive DirectorFund-Raising, 2 - 10 employeesUsed the software for: More than 2 years. “Neon CRM doesn't integrate well with our events software, reporting is difficult and non-intuitive, and customer service is limited- as in they want you to pay for training, even if you have been a paying member for more than five years and haven't utilized their training.“ March 31, 2026 GD Galen D Director of OperationsNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Value for money, donor management, user interface, donor communications, connection to bank via NeonPay, flexible reporting, continual release of new features and capabilities.“ December 30, 2025 KC Kate C Project CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer.“ March 6, 2026 KS Kaitlyn S Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so we can better plan events and guide our growing membership.“ February 14, 2026 CH Cathy H Director of MembershipNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “There are a few things that I find inexplicable, such as the individuals within an organization, called a company in Neon, being in alphabetical order by first name (with no option for me to decide how I want them displayed).“ February 27, 2026 ## Showing most helpful reviews Showing 1-25 of 619 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Miranda T. Accounting and HR Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Great Time Saver" August 13, 2025 5.0 Neon has continued to grow and make enhancements based on user input. I appreciate that we can save money by utilizing one software to handle our donor needs rather than using multiple platforms. Pros I enjoy that Neon is moving towards being an all in one software solution for our constituent needs. I appreciate the workflows that enable my team to concentrate on other tasks and ensures a great donor experience. Cons The reporting while expansive, is cumbersome. I would rather just be able to grab any and all information that I wish when creating a custom report rather than having to find one that has the information I want and customizing it. I would like to have a sign-in kiosk future for volunteers and for it to print name tags for them that includes their names and role. I would also like to be able to create a recurring volunteer opportunity rather than having to create a new one each time. Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Neon CRM has better reporting and more options for an all in one solution to our donor database. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/)[Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) We were looking for a better platform that had more capabilities. Review Source Response from Neon One August 14, 2025 We’re so glad Neon CRM is delivering on its promise as your all-in-one solution for managing constituent relationships and creating great donor experiences. We appreciate your suggestions around reporting, volunteer sign-in, and recurring opportunities—our team uses feedback like yours to guide ongoing enhancements. Thank you for trusting us to help streamline your work and save resources by consolidating tools into one powerful platform. KC Kate C. Project Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Strong Constituent/Donor Management and Fundraising Tools, but Missing a Mobile App" March 6, 2026 4.0 We use to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features make it a powerful tool for nonprofit operations. The platform also includes strong security and permission settings through different user accounts, which helps protect sensitive donor information. That said, the initial setup required a significant investment of time for our organization. While the system provides many helpful features and solid value for money, the lack of a mobile app and challenges with duplicate management remain notable drawbacks. Overall, I would rate my experience with Neon CRM around a 7 out of 10. Pros has strong tools for donor management and organizing supporter information. The fundraising campaign features are particularly helpful because you can build larger campaigns and structure them with smaller subcampaigns underneath them. This makes it easier to set fundraising goals and track progress over time. The workflow automation is another highlight. It allows me to set notifications, such as reminders when installments might be expected, and to automatically place contacts into groups based on actions like attending events. This helps keep engagement organized without constant manual tracking. I also appreciate that the platform includes email campaign tools and customizable user accounts, which allow different team members to access and manage data appropriately. Overall, the platform provides good value for money considering the range of features available for nonprofits. It also has great security of data and customer support is timely. Cons The duplicate management tools could definitely be improved. In practice, the system sometimes flags contacts as duplicates simply because they share an address, such as people who work at the same organization. At the same time, it occasionally misses actual duplicates. It can also be frustrating that certain imports cannot be deleted once they are uploaded. Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer. Improvements in customer support documentation or troubleshooting around duplicate management would also be helpful. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Neon CRM Seemed to have a better user and experience and had more of the reporting and communications features we were looking for. Review Source Response from Neon One March 18, 2026 Thank you for sharing how our workflow automation helps keep your engagement organized! We hear your feedback on duplicate management—especially regarding shared addresses—and are actively working to improve our documentation to better address those specific troubleshooting scenarios. Please contact our support team so they can help you get your scans set up to minimize those false positives and ensure your data stays accurate. RM Roberto M. Deputy Director Non-Profit Organization Management Used the software for: 2+ years ### "Neon CRM – A Solid Choice" April 27, 2026 4.0 Overall it has helped us to consolidate information about our donors and members which has been a great help. Pros I appreciate the robustness of the reporting available to us. I also appreciate the ease with which we are able to create and track memberships. Cons The event module is better suited for organizations who host a few smaller events but is inferior to other event platforms for larger, more frequent events. Review Source Response from Neon One April 30, 2026 It’s great to hear that Neon One is helping you consolidate your donor and member information into one clear source of truth. We are so glad our robust reporting and membership tracking tools provide the ease and clarity you need to stay organized. We appreciate your feedback regarding events as we are always looking for ways to improve our platform to better support your growth. Thanks for being part of our community! AA Amanda A. Operations Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Works well enough " February 13, 2026 3.0 I've used a few different CRMs while working in nonprofits and I'd say Neon is in the middle of the pack. It can be clunky and cumbersome to work with - not the most intuitive but once you become familiar with the platform it does what we need it to as a small non-profit. Would prefer the donor profile pages and reports to be cleaner and more directly linked for easier use but I can flip back and forth or open teh database in multiple windows to be able to coordinate info so can easily work around the limitations with a couple of extra steps. Pros Fairly user friendly - good built in onboarding materials. One place to keep all information and event registrations. Pre-existing reports are nice, though I would like to be able to create more custom reports for our orgs specific needs. Cons Feels clunky compared to other CRMs I have used. Quite basic, does not allow for as much customization of reports and fields as I would like. Also would like more ability to work directly in the CRM with my fellow development and communications colleagues. Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily accessible to run in reports which is a real pain as I have to make a report and then go into the individual donor profiles to find the additional info I need and enter it manually. Review Source Response from Neon One February 19, 2026 Thank you for sharing such detailed feedback about your experience with Neon One. We’re glad to hear that our built-in onboarding materials and centralized information hub are helping your nonprofit stay organized. We also appreciate your feedback regarding the reporting and account interfaces; we recently released a redesigned Report Builder and UI updates to help streamline workflows and make data more accessible. Your insights on team collaboration are incredibly valuable as we continue to refine the platform for organizations like yours. Here's a link to an article overviewing the recent reporting and interface enhancements: https://support.neonone.com/hc/en-us/articles/40687645995789-A-Look-Ahead-Redesigned-CRM-Reporting We're also excited to preview upcoming improvements to managing donations: https://support.neonone.com/hc/en-us/articles/42623020735373-A-Look-Ahead-Donations KS Kaitlyn S. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "A Major Step Forward for Our Nonprofit Operations" February 14, 2026 5.0 Overall, our experience with the NeonOne CRM has been extremely positive. Since implementing the system, our fundraising efforts have become more successful, with clearer tracking, better donor insights, and more efficient campaign management. The tools available within NeonOne have helped us be more strategic and confident in how we approach fundraising. Email campaigns are also significantly easier to manage and more effective. We are able to reach more of our members and constituents, communicate more consistently, and tailor messages in ways that feel intentional rather than overwhelming. Combined with improved donor and membership management, NeonOne has strengthened our ability to engage our community and support our mission. Pros NeonOne has been a major improvement for us at the Napa County Historical Society. Its pricing is fair and scalable to our yearly profit, making it well suited for small nonprofits like us. NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so we can better plan events and guide our growing membership. This has streamlined our workflows and with a very small staff, has saved us a lot of time to focus on our mission. Customer service has been consistently strong. The support team was fantastic during setup, and the ongoing trainings and resources have been very helpful for our staff. Overall, our entire team enjoys using NeonOne, and it has been a significant step forward in improving our operations and capacity as a nonprofit. Cons One area for improvement is the website functionality. We would love to see more flexibility with spacing and image placement, as well as stronger integration between the website and membership and donation forms. Enhancing these features would make it easier to create more customized pages and provide a smoother experience for both staff and supporters. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM The price and that we could get a website that worked with the CRM Review Source Response from Neon One February 27, 2026 Hi there! We’re so glad to hear that Neon One has helped the Napa County Historical Society save time and streamline your workflows. It’s wonderful to know our affordable pricing and support team have been a great fit for your mission. We also appreciate your feedback regarding website flexibility and form integration; we are constantly working to improve our customization options to make things even smoother for your staff. Thank you for being part of the Neon One community! NT Nicole T. Development Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Highly recommend Neon CRM" February 16, 2026 5.0 Overall, our experience with has been great. We are happy with the platform and the capabilities that it provides. Pros is very user-friendly. It has an intuitive interface that makes it easy for staff members to navigate without needing extensive training. This helps prevent data entry errors. I also like how Neon provides monthly webinars on product releases and updates to their platform. These webinars help us stay informed about new features, improvements, and best practices. It also shows that Neon is continuously improving its service and offerings. And finally, I like how Neon allows you to record not only donations, but store orders and grants. It makes managing these areas much more efficient and centralized. Cons I don't love Neon's donation forms because I wish they were more customizable. I also wish there were more customization options available for emails sent directly from the platform. While there are customization options available, I feel like both areas would benefit from more options. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM I'm not sure. This was before I joined the organization. However, I know that the team looked at various options. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We switched from Kindful, but that wasn't an available option. The change was implemented before I joined the organization, so I'm not sure why we switched. Review Source CH Cathy H. Director of Membership Non-Profit Organization Management Used the software for: 1-2 years ### "Overall, we are glad that we switched to Neon CRM" February 27, 2026 4.0 Our experience has been overall positive. It was very essential for my organization to hire a consultant to help us transition over to Neon since we have no internal IT capacity and it's hard to absorb the work of a member database transition while also still doing the regular work that is required. We worked with a Neon partner, Back Office Thinking, and they have been terrific. Pros I like 's user interface. It is clean and intuitive for routine transactions. The monthly cost for my nonprofit organization is affordable and I love that it has integrated event management and email capability. We use it primarily for our membership database. We don't currently do a lot of fundraising campaigns, but I like that we have that capacity should we choose to use it. Cons There are a few things that I find inexplicable, such as the individuals within an organization, called a company in Neon, being in alphabetical order by first name (with no option for me to decide how I want them displayed). In that same area, the company contacts default view is all, rather than current. I would love to set the default to current and still be able to see former contacts at my option. Similarly, I would like to choose how many display as a default setting. These things seem small but cumulatively cost me time. On a separate note, I wish the credit card processing fees were lower. Alternatives considered [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[Novi AMS](https://www.capterra.com/p/188714/Novi-AMS/) Reason for choosing Neon CRM We relied on our consultant's evaluation of our needs, and the price was comparable to what we were paying for data hosting. Switched from [CiviCRM](https://www.capterra.com/p/79192/CiviCRM/) Our version of Civi CRM was not properly customized for us and was not connected to anything. We were using it as an electronic filing cabinet and it was just a 3rd or 4th place to enter data. We were also paying too much for someone to just host our data. Review Source Response from Neon One March 3, 2026 Hi there! We are so glad to hear that Neon One's clean interface and integrated event management are providing an affordable, all-in-one solution for your membership database. It’s also wonderful to know that our partners at Back Office Thinking provided such a smooth transition for your team! We truly appreciate the feedback regarding default views and sorting preferences for company contacts; we understand how those extra clicks can add up, and we're sharing these details with our product team to help improve your daily workflow. Thank you for helping us make the platform more efficient for busy nonprofits like yours. JP Judy P. Board Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "NeonCRM is a solid customer management tool and more!" February 17, 2026 5.0 Overall our experience with NeonCRM has been very positive. We have been using NeonCRM for almost 13 years and it has changed a lot over that time period. Neon is constantly updating the features, look and feel of the software to improve the user experience. They are very supportive and open to feedback from the Neon community. Pros NeonCRM offers the core functions we need to manage our non-profit. In particular managing donors, events/classes plus reporting. The built in security provides us the confidence that payment processing is secure. Neon's customer support is top notch. It's easy to launch a new fundraising campaign and track the results. The overall user interface is easy to use and very intuitive. We also use NeonPay which provides a seamless link for payment processing. The QBO sync works very well and provided you set up your mapping to match your books it makes updating your accounting records very easy. Although we don't use all the functions of NeonCRM is is good value for the money. On top of that NeonOne provides many webinars and online guides to help you manage the database and get the most of the various features it offers. Cons Not being able to exclude payment processing fees from donor reports and statistics. These fees impact the results and distort the statistics. We are hopeful that the new events module will be as good as the legacy events and that it will be easier to distinguish between performance events and classes. Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Neon CRM After careful research we determined that Neon was a good fit for our organization and provided the may features required to manage our nonprofit. The fact that it provided donor, event and membership features was very important. We also liked the integration with software we already used like QBO, Excel and Word. Eventually we added NeonPay. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The existing database was outdated, cumbersome, inaccurate and not integrated with our website. Review Source Response from Neon One February 20, 2026 Hi there! Thank you so much for being a part of the Neon One family for 13 years; we are thrilled that our intuitive tools and QBO sync have made managing your donors and accounting so much easier. We greatly appreciate your specific feedback regarding the new events module and the desire to exclude payment processing fees from donor reports, as insights like these help guide our future updates. Our team is constantly working on reporting enhancements, and we look forward to continuing to support your nonprofit's success for many more years! MC Malissa C. Administrative Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Neon CRM is a great platform for the money" March 3, 2026 5.0 we have been using since mid 2019 and it has come a long way. They are constantly adding features and listening to the needs of the clients. Most of what i know about Neon CRM is self taught in just clicking buttons and figuring it out and by watching the Neon Academy help demos. Overall, i only have good things to say Pros it is fairly easy to use and has most of the features we need. we have been working with a consultant who has helped us make better use of the product Cons some of the reporting is hard to get to pull what you are really after, though it has gotten way better Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Bloomerang Fundraising](https://www.capterra.com/p/80990/Qgiv/) Reason for choosing Neon CRM it had the features we were looking for at a decent price Review Source Response from Neon One March 18, 2026 Hi there, thank you so much for being a loyal partner since 2019! We are thrilled to hear that Neon One provides the features you need at a great price and that you've found the platform easy to navigate. Since you mentioned that reporting can sometimes be tricky, please reach out to our support team—they would love to help you get everything set up so you can pull exactly the data you’re after! JL Julia L. Administrative Consultant Non-Profit Organization Management Used the software for: 2+ years ### "Neon CRM has been great! " March 5, 2026 5.0 It's been a reliable program to keep our donor database updated through the years. We went from keeping track of our donors in an Excel sheet to using , and it has helped us keep better track of our growing donor community. Pros The customer support team that onboarded us was truly amazing to work with. The database and reporting system is very easy to use. Cons Sometimes when I am setting up a new report, I can't get all the available columns that I might need in a report, but then I am able to find a workaround. is a robust system to work with, overall. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Neon CRM Mainly the cost and simplicity of the product Review Source Response from Neon One March 18, 2026 Hi there, thank you so much for the kind words about our onboarding team and for sharing how Neon One has helped you grow your donor community beyond spreadsheets! We're glad the system feels robust and easy to use, though we’d love to help you with those reporting columns so you don't have to rely on workarounds. Please reach out to our support team, as they can help get your reports set up exactly how you need them! CR Christy R. Director of Operations Education Management Used the software for: 2+ years ### "Easy to use. Poor customer service" October 22, 2025 2.0 Neon is a good program if you are skilled at figuring things out on your own. It's a pretty easy system to learn, but if you have trouble, you will need to wait for help. And, be very careful and watch their billing. They do not include annual contract terms, nor do they remind you when renewals are upcoming. Once they have you on the hook, they refuse to make any concessions. Buyer beware! Pros Neon is easy to use and provides much-needed tools, like web integration, event management, and email tracking. Cons Customer service is lacking and has been since we onboarded years ago. Though we pay for chat support, it's rarely available. Instead, we've had to send emails and wait days for a response. Additionally, we recently migrated away from Neon at the request of a consultant who was taking over our reporting. Though I informed our Neon account rep of this upcoming change, she failed to inform me that our contract had an upcoming annual renewal. Despite multiple requests to waive or shorten a year of service we will not be using, Neon has us on the hook and refuses to make any concessions. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Neon CRM The ease of use combined with customizable security that was not available on other platforms. Switched from [Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/) Blackbaud was too complex and we needed a system that was easy to learn and use. Review Source Response from Neon One October 30, 2025 Thank you for taking the time to share your honest feedback. We are truly sorry to hear that you felt unsupported and experienced frustration with your contract and billing process. Please know that your experience is absolutely not what we aim for, and we are working hard under new leadership to improve our support availability and clarify all billing and renewal procedures. We value your time with us and would appreciate a chance to understand your specific concerns better and try to earn your trust back. CG Channing G. Membership, Volunteer and Development Fine Art Used the software for: 2+ years ### "Intuitive, Supportive, and Nonprofit-Focused" October 8, 2025 5.0 Neon One has been an incredible asset to us at the Customs House Museum & Cultural Center. It streamlines donor management, fundraising, and events, allowing our team to focus more on our mission. Neon Academy has been a fantastic resource for learning and growth, and the customer support team is always responsive and helpful. We’re grateful for this partnership and highly recommend Neon One to any nonprofit looking to strengthen development and donor engagement. Pros Neon One has streamlined our donor management and fundraising efforts, allowing our team to focus more on our mission and community impact. It’s intuitive, efficient, and truly designed with nonprofits in mind Cons While the platform has a slight learning curve for some of the more advanced features, the excellent support and resources, including Neon Academy, make it easy to get up to speed quickly. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Neon CRM We chose Neon One over Salesforce because it’s specifically designed for nonprofits, offering an intuitive, all-in-one platform that streamlines donor management, fundraising, and event coordination without the steep learning curve or heavy customization Salesforce often requires. Neon One’s focus on nonprofit workflows, combined with Neon Academy for training and its responsive support team, made it a solution that empowers our staff to get up and running quickly and focus on our mission rather than spending months on setup and administration. Review Source Response from Neon One October 14, 2025 Thank you so much for the glowing review and for sharing how Neon One has helped the Customs House Museum & Cultural Center focus on its mission. We're honored to be your partner in strengthening your development and donor engagement efforts, and we're so glad that our resources like Neon Academy and our support team have been helpful. JH Jenyl H. Director of Finance and Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Effortless for All Teams" November 24, 2025 5.0 The training prior to import was extremely helpful, the import was easy, the reporting is so much easier than what we had before (from 1996). Pros Ease of use for several employees with completely different roles (finance vs marketing), better mass email platform that what we used prior, upload was easy, customer service was helpful, frequent updates and new features. Cons There are occasionally report filters that are unavailable for specific reports, though the overall reporting options are fantastic. Switched from [ExceedFurther](https://www.capterra.com/p/2702/Exceed-Further/) We were using Exceed from 1996. After full-staff turnover, it was determined we needed something more user-friendly than what staff of 30+ years had been using. Review Source Response from Neon One December 1, 2025 Thank you for this excellent review! We are delighted to hear that Neon CRM is effortless for all your teams and has a better mass email platform than what you used previously. It's rewarding to know that the platform is helping you achieve more efficient and user-friendly reporting compared to your old system. We appreciate you mentioning the occasional report filter limitation and are currently working on improving our reporting capabilities, which we believe you will be excited to hear more about during our December 2025 Neon One Release Webinar on 12/16: https://neonone.com/resources/event/neon-one-monthly-release-december-2025/ RF Robert F. Webmaster Education Management Used the software for: 1-2 years ### "Excellent product, exactly what we needed" August 19, 2025 5.0 Extremely positive. The CRM academy is excellent, so is the capability of the system. We were able to accomplish all of our goals and then some when we invested in this system. We could not be happier. Pros has a robust capability, which streamlined our membership management and fundraising. The Neon One academy teaches you everything you need to know and was excellent getting us set up and ready to go. Cons The Neon One CRM has a learning curve and is best suited for users with some familiarity with CRM. I had to spend a lot of time initially in the Neon One Academy. Alternatives considered [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/) Reason for choosing Neon CRM had better customer service and a competitive price point. Review Source Response from Neon One August 20, 2025 Thank you so much for sharing your positive experience with Neon CRM! It's fantastic to hear that our system has helped you achieve your goals and that the Neon One Academy was a valuable resource for you. We're also glad that our customer service and competitive pricing were key factors in your decision to choose us. We truly appreciate your feedback and are so happy to have you as a part of our community! NS Neal S. Volunteer Exec Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Neon Is Like No Other CRM " February 28, 2026 5.0 So far I have to say our experience has been really good. We get good support, they listen to what you need and make modifications, and they offer good training. Pros has it all. You can easily collect and query data across so many channels - events, donations, volunteers, newsletters, text, and more! Cons The payment/where the $$ came from reporting is not as customizable as you might like, but they do offer a lot of canned reports. Alternatives considered [Live](https://www.capterra.com/p/186429/Live/) Reason for choosing Neon CRM had everything housed in one place...so simple. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Flipcause](https://www.capterra.com/p/136488/Flipcause/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Weebly](https://www.capterra.com/p/246168/Weebly/) Centralization of all data was critical to our choice. Review Source Response from Neon One March 3, 2026 Hi there! We are thrilled that Neon One is helping you centralize all your data across events, donations, and volunteers into one simple place. It’s also great to hear that our support team and training resources have been such a helpful part of your experience so far! We appreciate your feedback regarding payment reporting customization; while our canned reports offer a quick start, we are always working to make our custom reporting tools even more flexible to meet your needs. BF Barb F. Database Administrator Non-Profit Organization Management Used the software for: 2+ years ### "More than I expected and hoped for" July 4, 2025 4.0 It was definitely a learning curve and took a while to get up to speed, but now that we've had it for a couple of years, it's great! The best part is that Neon rolls out changes/updates/upgrades every single month. Honestly, converting from a much more expensive and complicated CRM, I didn't expect or hope for much but I have come to really like it. Pros I love the endless options for system letters and emails that allows us to customize receipts, thank you letters, pledge reminders etc. Cons I wish any and every field was reportable. I find I can't always get exactly the report I'd like to see. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) We wanted a cloud-based CRM and the cloud-based version of Raiser's Edge was too expensive. Review Source MH Mark H. Founder and Developer Non-Profit Organization Management Used the software for: 1-2 years ### "The worst software company I've encountered in 25 years" January 31, 2025 1.0 I never had one positive experience with the company in 14 months. Pros That I was able to export some of my data when we walked away. Cons (1) The company is dishonest in what it presents. Customer support was taking 5-7 days when we started, they got it down to 2 days but all the answers were ambigious. They sold us 3 slots of custom support and then said it would be 3-4 months before they had availability. (2) They lock you in to an annual contract (3) They log you out out every 2 hours and last month announced you would have to go through 2 factor authentication to get back in, (4) The features do not work well and they are not integrated: They have email marketing, but no way to see on a constituent profile page what subscriptions they chose; they have a store but no way to see who bought a particular product, (4) we paid them to import data, but they would not import years of one-to-one emails we had gathered and provided to their import team. Years of customer interaction by email was lost ... I could go on and on. We pulled the plug after 14 terrible months. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM Our denomination was using Neon. We thought using the same platform would be helpful. Switched from [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Because we got suckered into thinking their workflows would save time. After 14 months we went back to Little Green Light. Review Source VL Vickie L. Operating Director Education Management Used the software for: Less than 6 months ### "Operating Director" November 24, 2025 4.0 Most have been good especially with the website portion. I am new and still learning the capabilities for what CRM can do. I would say this system is pretty good and would recommend it. Pros Most aspects of running the non-profit are all right here in . I can track individual memberships, the events, create events and put them on a calendar, create discount codes, email the database, see revenue reports. Cons That I can't just call someone to help me with a problem. When you have an "urgent" problem that you need to get solved quickly there is no immediate way to get the solution. I know this system is geared toward self-teaching, but sometimes you need the experts to help you solve a problem and you can still learn by having someone else help you. Review Source Response from Neon One December 1, 2025 Thank you for your review and recommendation! We are thrilled to hear that you find Neon CRM centralizes most aspects of running your nonprofit, allowing you to easily manage memberships, events, and reporting all in one place. We appreciate your honest feedback regarding the need for immediate assistance when urgent issues come up. We know that timely expert help is crucial, and we are currently working on improving the responsiveness and accessibility of our support channels to better serve you, which we will announce in early 2026. SS Susan S. Box Office Manager Entertainment Used the software for: 2+ years ### "Responsive Customer Service Makes All the Difference" November 25, 2025 5.0 I only use Arts People, but I find it easy to use and like to explore and learn more about what it can do for me/our organization. Pros The customer service is excellent! When I have a problem or just need to have ticket prices set, they respond promptly. I like that they are always making updates and respond to user requests for new or improved features. Cons There are a few features that don't work the way that I want or expect them to work. I do not like the text editor for creating descriptions of shows or for composing emails to patrons, Review Source Response from Neon One December 2, 2025 Thank you for your review! We are delighted to hear that our customer service is excellent and that we respond promptly to your needs, like setting ticket prices. We are also proud to know that you find the Arts People system easy to use! We appreciate your honest feedback on the text editor for show descriptions and patron emails—we are actively working on improving the user experience and welcome you to share your ideas at feedback.neonone.com so our product team can review your feature suggestions and so other customers can vote to support your idea. RD Rachel D. Development Director Arts and Crafts Used the software for: 1-2 years ### "Well-Rounded CRM Platform" March 17, 2026 4.0 Overall, I have had a good experience with . It offers useful features for my role, has good customer service, offers helpful resources, and is continuously coming out with improvements for the platform. Pros I like the donor management platform component of the software, which allows me to track pledges, donations, and touchpoint communications with donors and partners. Cons The reporting feature, while it can produce helpful reports, can be convoluted and challenging to configure to get the data you want at times. Review Source Response from Neon One March 18, 2026 Hi there, thank you for your feedback! We’re so glad you're finding value in tracking pledges and donor touchpoints with Neon One to stay organized. Since custom reporting can sometimes be a challenge to configure, please contact our support team so they can help you get everything set up to pull the exact data you need. EF Emma F. Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "I'd recommend it to someone in a similar role " November 24, 2025 4.0 Generally, I like a lot. I appreciate that they have a large team who is constantly working to build the product and sometimes wish they would focus more on UX than creating new features. Pros The ease of tracking donor information and FY progress. I appreciate that it, in effect, one large interactive Rolodex. Cons I don't always have full confidence that all data is represented in the reports we created. The merge tool seems to miss a number of accounts. It feels that there should be a simpler way for smaller organizations to use it. Review Source Response from Neon One December 1, 2025 Thank you for your valuable feedback. We are pleased to hear that Neon CRM helps you easily track donor information and fiscal year progress. We appreciate your honest comments regarding reporting confidence and the merge tool missing accounts. We recognize the importance of accurate data representation and are continually improving our duplicate management and report functionalities to better serve organizations of all sizes. We think you'll be excited to hear about some big improvements we're making to reporting during our December 2025 Neon One Release Webinar on 12/16: https://neonone.com/resources/event/neon-one-monthly-release-december-2025/ Rebecca S. Senior Development Associate Non-Profit Organization Management Used the software for: 2+ years ### "Wonderful platform and continuing to make updates to improve user experience." August 12, 2025 4.0 Overall, the platform is great! Any time I need to communicate with the service team, they are always very helpful and knowledgeable. Would definitely recommend their platform. Pros I like the security, customer support, and donor management the most! Both are very helpful and allow for easier maintenance for the organization. Cons Limited accessibility for our current sponsorship and membership programs. This would allow for a much smoother management for these two programs. Review Source Response from Neon One August 13, 2025 We’re so glad to hear you value our security, donor management, and support team! Your feedback on sponsorships and memberships is appreciated—upgrades for memberships, including enhanced directories and event-specific discounts, have been rolling out, and we’re excited for you to experience them. Thank you for the kind words and recommendation! JW Jessica W. Education Director Environmental Services Used the software for: 2+ years ### "Streamlined Operations with Room to Expand" July 1, 2025 5.0 Over the past three years, we’ve gradually expanded our use of —starting with Membership, then adding Volunteers, Events, and more. We've enjoyed the ability to grow with the platform and streamline parts of our data entry and engagement tracking. While there are still features we haven’t fully utilized, we’re excited to integrate more into our workflow. One improvement we’d love to see is the ability to invoice individuals directly through the system. Overall, Neon has helped us become more organized and efficient as we continue to build on what the platform offers. Pros We appreciated having our membership, donor, volunteer, and event registration data all in one centralized platform. It streamlined our communication and recordkeeping, made it easier to track engagement across areas, and reduced the need for multiple disconnected systems. Cons We love the look and functionality of the new Event format, especially the QR code check-in, but wish it supported multi-day events with customizable time slots. While legacy events offer this flexibility, we prefer the newer format’s interface and features. Review Source KS Kathryn S. Grants and Events Manager Performing Arts Used the software for: 2+ years ### "Arts People- a little challenging but as a small non profit we need it" December 3, 2025 3.0 It's a little frustrating but David is always as helpful as possible! I use Arts people every single day for something-- from Donor tracking, to running reports, to selling tickets. Pros The excellent customer service member David! He is knowledgable and enthusiastic. I always email him when I have an issue. Cons The ticket sales aspect is difficult to set up. We always have issues when we are trying to set up our new season. Review Source Response from Neon One December 10, 2025 Thank you for the kind words—we will make sure to pass your high praise along to David! It is great to know that our platform supports your daily operations, from donor tracking to ticketing. We appreciate your honest feedback regarding the complexity of setting up new seasons, and we have shared that with our product team to look for ways to streamline the process. BS Ben S. President Non-Profit Organization Management Used the software for: 1-2 years ### "NEON as a CRM/Membership " October 20, 2025 4.0 Pros There was an easy way to do peer to peer fundraising and messaging. Additionally it was a relatively inexpensive way to host a CRM. Cons It was very clunky in its set up and usage. It was difficult to pull reports and utilize those for fundraising means. Review Source Response from Neon One October 28, 2025 Thank you, Ben, for your feedback and for noting the value and ease of our P2P fundraising. As a nonprofit relationship management platform, we are focused on providing an affordable, interconnected database to help you connect all your supporters (membership, P2P, fundraising). We take your points about setup and reporting difficulty seriously; improving the user experience (UX) and reporting functionality are core priorities we recently discussed at our Generosity Xchange keynote. We share feedback like this with our dev team and will follow up with our progress in our upcoming product updates. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.