# Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Neon CRM the right Nonprofit solution for you? Explore 613 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102088/NeonCRM/reviews --- Neon CRM 4.3 (613) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Reviews of Neon CRM Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews KC Kate C Project CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features make it a powerful tool for nonprofit operations.“ March 6, 2026 LT Linden T Executive DirectorNon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “You cannot (1) send invoices for members to pay within NeonCRM, so we are using a 3rd-party solution for that. Nor can you (2) make a credit card surcharge mandatory.“ November 24, 2025 JM Jordan M Marketing ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “You can manage donations, memberships, pledges, volunteers, merchandise, email campaigns, text messaging, and events all in one platform which helps keep constituent profiles up to date and reduces import/export slog or time to add information to profiles.“ April 6, 2026 AA Amanda A Operations ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily accessible to run in reports which is a real pain as I have to make a report and then go into the individual donor profiles to find the additional info I need and enter it manually.“ February 13, 2026 GD Galen D Director of OperationsNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Value for money, donor management, user interface, donor communications, connection to bank via NeonPay, flexible reporting, continual release of new features and capabilities.“ December 30, 2025 HL Heidi L Executive DirectorFund-Raising, 2 - 10 employeesUsed the software for: More than 2 years. “Neon CRM doesn't integrate well with our events software, reporting is difficult and non-intuitive, and customer service is limited- as in they want you to pay for training, even if you have been a paying member for more than five years and haven't utilized their training.“ March 31, 2026 KS Kaitlyn S Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so we can better plan events and guide our growing membership.“ February 14, 2026 KC Kate C Project CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer.“ March 6, 2026 ## Showing most helpful reviews Showing 1-25 of 613 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Miranda T. Accounting and HR Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Great Time Saver" August 13, 2025 5.0 Neon has continued to grow and make enhancements based on user input. I appreciate that we can save money by utilizing one software to handle our donor needs rather than using multiple platforms. Pros I enjoy that Neon is moving towards being an all in one software solution for our constituent needs. I appreciate the workflows that enable my team to concentrate on other tasks and ensures a great donor experience. Cons The reporting while expansive, is cumbersome. I would rather just be able to grab any and all information that I wish when creating a custom report rather than having to find one that has the information I want and customizing it. I would like to have a sign-in kiosk future for volunteers and for it to print name tags for them that includes their names and role. I would also like to be able to create a recurring volunteer opportunity rather than having to create a new one each time. Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Neon CRM Neon CRM has better reporting and more options for an all in one solution to our donor database. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/)[Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) We were looking for a better platform that had more capabilities. Review Source Response from Neon One August 14, 2025 We’re so glad Neon CRM is delivering on its promise as your all-in-one solution for managing constituent relationships and creating great donor experiences. We appreciate your suggestions around reporting, volunteer sign-in, and recurring opportunities—our team uses feedback like yours to guide ongoing enhancements. Thank you for trusting us to help streamline your work and save resources by consolidating tools into one powerful platform. SR Susan R. Board Member Non-Profit Organization Management Used the software for: 6-12 months ### "Neon CRM Review" February 26, 2026 5.0 Donor management is excellent. Creating and running campaigns easy to use. Events are easy to track, too. Love the platform that allows emails to go directly to donors, et al. I’m new at using Neon, but experience has been good so far. Pros It’s pretty easy to use compared to other CRM platforms I’ve used in the past. Log in, menus within CRM are easy to navigate. Cons Figuring out how to do certain platform functions has been a little challenging for me, but customer support is provides quick guidance. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Too expensive for our small nonprofit and difficult to use. Review Source Response from Neon One March 2, 2026 Hi there! It’s great to hear that Neon One is proving easy to navigate and helping you manage your campaigns and donor outreach more effectively than your previous platform. We're glad our support team has been able to provide quick guidance as you get settled, and we are committed to making those initial learning curves even smoother. Welcome to the Neon One family—we are so happy to support your nonprofit's mission! DH Deidre H. Development Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Neon keeps us pedaling!" February 26, 2026 3.0 One on one demo with account rep for Windfall integration. I think watching the tools live is great and being able to talk to an accont rep while going thourgh a new product or tool. Pros The dashboard and being able to re-arrange it. The left side - member/donor navigation. Live demo and trainings. I like interactive learning. Great that they happen quickly. Cons The query/build a report is challanging. The Greater than but + or less than is hard. Sometimes you just want a basic search. I would really like viedo demo trainings. I am neurodivergent and I do not follow the written instructions well. Review Source Response from Neon One March 2, 2026 Hi there! We really appreciate you sharing your experience. It’s wonderful to hear that the interactive live demos and the ability to re-arrange your dashboard have helped you navigate your donor data more effectively. We also hear your feedback about reporting and our team is continuing to improve reporting to be more intuitive. We are happy to provide video tutorials through Neon Academy on reporting and other features and welcome your feedback about how to improve video training even more! https://academy.neonone.com/page/clone-of-1va9pugb8r6ck-0#topic\_reports NT Nicole T. Development Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Highly recommend Neon CRM" February 16, 2026 5.0 Overall, our experience with Neon CRM has been great. We are happy with the platform and the capabilities that it provides. Pros Neon CRM is very user-friendly. It has an intuitive interface that makes it easy for staff members to navigate without needing extensive training. This helps prevent data entry errors. I also like how Neon provides monthly webinars on product releases and updates to their platform. These webinars help us stay informed about new features, improvements, and best practices. It also shows that Neon is continuously improving its service and offerings. And finally, I like how Neon allows you to record not only donations, but store orders and grants. It makes managing these areas much more efficient and centralized. Cons I don't love Neon's donation forms because I wish they were more customizable. I also wish there were more customization options available for emails sent directly from the platform. While there are customization options available, I feel like both areas would benefit from more options. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM I'm not sure. This was before I joined the organization. However, I know that the team looked at various options. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We switched from Kindful, but that wasn't an available option. The change was implemented before I joined the organization, so I'm not sure why we switched. Review Source DW Danie W. Communications Director Arts and Crafts Used the software for: 2+ years ### "A necessary—but imperfect—tool belt for nonprofits" March 30, 2026 4.0 Pros Neon CRM is a multi-functional tool that helps our organization organize large amounts of data: donor contacts, event registrants, email subscribers, and more. Cons Neon CRM is in a transitional moment between legacy and next generation updates that feels a bit clunky. I wish their product team would have more support in order for updates to roll out faster and with fewer glitches. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Neon CRM Lower cost and greater functionality for nonprofits Review Source Response from Neon One April 1, 2026 It’s wonderful to hear that Neon CRM is helping you keep your donor, event, and subscriber data organized in one place! We hear you on the ongoing changes as we make strides to modernize our user interface, and we’re working hard to make our updates faster and much smoother so you have a consistent experience. We appreciate your patience as we build a future-fit platform for your mission, and we're excited to keep improving alongside you. CG Courtney G. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Easy peasy" March 30, 2026 5.0 It has been to easy to work with. They have been very responsive when I have asked for help. I am not great with technology so it is hard to point a finger. Pros I love the ease of the fundraising support and the email campaigns. Everyone that I have interacted with has been very helpful from building our website to creating a fundraiser. Cons That is a hard question because I am not sure if something is hard to use or if I am not understanding how to do a specific task. Alternatives considered [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Neon CRM I liked what neon One made it easy to build our website and how easy they make the email campaigns. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) Flipcause is filing bankruptcy. They would take our donations and then not pay them out to us. They owe us over $4000 Review Source Response from Neon One March 31, 2026 We are so happy to hear that our fundraising support, email campaigns, and website tools are helping you move your mission forward! It is truly heartening to provide a reliable and supportive home for your organization’s donations. Please never hesitate to reach out to Support when technology feels a bit tricky—our team loves helping customers navigate the system so you can feel confident in everything you do. NS Neal S. Volunteer Exec Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Neon Is Like No Other CRM " February 28, 2026 5.0 So far I have to say our experience has been really good. We get good support, they listen to what you need and make modifications, and they offer good training. Pros Neon CRM has it all. You can easily collect and query data across so many channels - events, donations, volunteers, newsletters, text, and more! Cons The payment/where the $$ came from reporting is not as customizable as you might like, but they do offer a lot of canned reports. Alternatives considered [Live](https://www.capterra.com/p/186429/Live/) Reason for choosing Neon CRM had everything housed in one place...so simple. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Flipcause](https://www.capterra.com/p/136488/Flipcause/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Weebly](https://www.capterra.com/p/246168/Weebly/) Centralization of all data was critical to our choice. Review Source Response from Neon One March 3, 2026 Hi there! We are thrilled that Neon One is helping you centralize all your data across events, donations, and volunteers into one simple place. It’s also great to hear that our support team and training resources have been such a helpful part of your experience so far! We appreciate your feedback regarding payment reporting customization; while our canned reports offer a quick start, we are always working to make our custom reporting tools even more flexible to meet your needs. JW Jennifer W. Community Engagement and Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great Possibilities" March 30, 2026 3.0 Neutral, Haven't had a chance so far to do a lot of work but am looking forward to learning once I have the time Pros So many opportunities and functionality. but have not had the time to actually get in to do everything. Cons Onboarding - so much training on what was going to happen and needed but then it didn't seem to work that way, so there's a lot of work to do. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM Recommendation from nonprofit peers who use the product. Switched from [NationBuilder](https://www.capterra.com/p/130934/NationBuilder/) Needed more functionality. Had limits with the previous system, use a lot for different areas. Review Source Response from Neon One March 31, 2026 We are so glad you chose us for the extra functionality you were looking for, and we can't wait for you to find the time to really dive in! We appreciate your feedback about your onboarding experience not matching up with the training, and we’ll be sharing that feedback with our team to ensure our implementation process is much more seamless moving forward. We’re here to support you whenever you’re ready to start exploring - please contact our onboarding team at implementation@neonone.com - as we're genuinely excited to see your organization grow with these new tools. JM Jordan M. Marketing Manager Environmental Services Used the software for: 2+ years ### "A do-it-all CRM" April 6, 2026 4.0 Definitely a positive experience with the company - I think they are doing a great thing making a CRM affordable for small nonprofits and they are very responsive. A moderate experience with the tool itself - it does A LOT which is amazing but it has its issues. Pros Neon CRM has everything all in one place! You can manage donations, memberships, pledges, volunteers, merchandise, email campaigns, text messaging, and events all in one platform which helps keep constituent profiles up to date and reduces import/export slog or time to add information to profiles. They also have a very helpful and responsive team and they listen to feedback which is great. Cons The menu structures are convoluted and Neon CRM lacks some functionality that other more focused donation management softwares (like Blackbaud) have available. These deficits span from the more strategic functionalities like built-in donor intelligence tools to help you assess capacity-to-give and accounting tools, to practical everyday functionality like an inability to add matched company gifts to existing constituent pledges or limitations with reports and forms. Neon is kind of a jack-of-all-trades so it makes sense it's not going to have the same depth as focused tools. BUT it is very affordable tool that does a lot if you are a small nonprofit. Review Source Response from Neon One April 8, 2026 It's so wonderful to hear that having everything in one place helps you ditch the import/export slog and keep your constituent profiles up to date! We appreciate your feedback about matching gifts and menu navigation, as we’re always looking for ways to streamline the personal connections that drive your growth. Your insights are a gift that helps us better support the nonprofits we are so proud to serve! CJ Charlotte J. x Non-Profit Organization Management Used the software for: 6-12 months ### "Good, Improving Platform! " April 2, 2026 4.0 Neon is a very good and useful CRM for all of the use cases our non-profit needs, it's unusual to get a system that manages memberships, events, fundraising, email campaigns etc. all in one place. It's quite easy to use and intuitive, apart from certain reporting challenges and clunkiness when setting up automations and workflows. Pros Neon is great for being able to manage all of our different use cases, including events, memberships, report building, etc. The customer service team is great and are very quick to respond when I have questions or need help with building on certain parts of our CRM. There has been a large number of updates recently and I feel that Neon are really working on improving any pain points. It's only getting better to use it. It's also very useful for managing, tracking and reporting on donor management, fundraising events and through direct campaigns or peer to peer on Neon Fundraise. Cons There are lots of steps which need to be completed for setting up things like events and emails, but they're not intuitive or located in the same place. E.g, sending out an event confirmation email for example requires you to set up an email in a completely different part of the system. I would also appreciate better capabilities for building live dashboards within the system and a way to build my reporting needs into the system. Review Source Response from Neon One April 7, 2026 We're so glad that managing your events, memberships, and fundraising in one spot helps your team stay organized. Thank you for the thoughtful feedback about event email workflows and live dashboards, as these insights help our team improve the system to be more intuitive. We love being your partner as you build the personal connections that drive impact for your community! TM Tom M. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "A very rich and dymanic system! I haven't had a need yet that it cannot address!" November 25, 2025 5.0 I have been very impressed! The entire system seems to be very well thought-out and very well designed. It has a great variety in flexibility and capabilities to meet a wide variety of demands for a wide variety of customers. They clearly take the customer experience very seriously!! Pros I still consider myself a relatively new client and I am still learning, and as I continue to get to know the system better and better, I keep finding new ways that are already in the system that I can use to my benefit and advantage. The whole system seems to be very well thought out. It seems like they really looked at the needs of many clients with many different needs and they are focused on accommodating all of them! The system is very rich and very dynamic! Cons I am a relatively new user and I haven't found much I don't like at this point. Sometimes I don't feel like I can see the bigger picture of everything the system can do. One thing that has been a little challenging is when I am filling out a form and there is a drop down, sometimes there is nothing in the drop down, so I know I need to add things to the drop down, but I have to do some searching to find out where I can add those items. It's not very intuitive and it does not tell me where I need to go to add those items in. I can usually find them, though. It just takes some time. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/) Reason for choosing Neon CRM Honestly, I really don't recall who else we looked at. I only chose Webex because I had to select something in that box. Seemed very impressive, very dynamic, showed a lot of attention to detail and they seemed to really understand the needs of non-profits. We also received a very strong personal recommendation. Review Source Response from Neon One December 4, 2025 Thank you for the detailed feedback and for highlighting how dynamic and expansive you find the Neon One platform for your nonprofit's needs! We also appreciate your feedback and are actively working on ways to make certain settings more intuitive to save you time. We are thrilled to have you as a new customer and look forward to supporting your growth! KT Kristen T. Director of Education and Community Outreach Non-Profit Organization Management Used the software for: 2+ years ### "One woman-band!" August 27, 2025 5.0 NEON CRM has been a blessing to our organization. We have been able to maintain and grow our membership. The option to auto-renew was a gamechanger in our reporting numbers. Pros Neon CRM could handle donor, member and event management easily. Our organization was using Excel sheets before this implementation. I searched for the best product based on my years of using other CRM's in different jobs and grateful I landed here. We also paid the extra for tech support which was needed because I don't have the time to search knowledge bases for an answer, I need it done now. Cons The reporting has so many bells and whistles it's tough to figure out. I struggle with the if/then/= functionalities to get my desired outcome in reports. Alternatives considered [Glue Up](https://www.capterra.com/p/134209/Glue-Up/)[GrowthZone](https://www.capterra.com/p/124449/GrowthZone/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Neon CRM Customer support was critical as I am really the only one on our 2-person team that uses it. Review Source Response from Neon One September 3, 2025 Hi there, thanks so much for your feedback and for trusting Neon CRM to help your organization grow! We're so glad to hear that the platform, especially features like auto-renew, has been a blessing and a game changer for your team. We understand that the reporting features can be a lot to navigate. The bells and whistles can certainly make it tough to figure out, and we appreciate you pointing out the difficulty with the "if/then/=" functionalities. We know that "Boolean" searching can be a bit hard to wrap your head around, which is why we're exploring user experience optimizations for a more natural language approach. We appreciate your patience as we work to make our reporting more intuitive and user-friendly for everyone. BF Barb F. Database Administrator Non-Profit Organization Management Used the software for: 2+ years ### "More than I expected and hoped for" July 4, 2025 4.0 It was definitely a learning curve and took a while to get up to speed, but now that we've had it for a couple of years, it's great! The best part is that Neon rolls out changes/updates/upgrades every single month. Honestly, converting from a much more expensive and complicated CRM, I didn't expect or hope for much but I have come to really like it. Pros I love the endless options for system letters and emails that allows us to customize receipts, thank you letters, pledge reminders etc. Cons I wish any and every field was reportable. I find I can't always get exactly the report I'd like to see. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) We wanted a cloud-based CRM and the cloud-based version of Raiser's Edge was too expensive. Review Source MR Mary R. Assistant Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Data, One Entry, Many Uses" December 30, 2025 5.0 Overall, I had a wonderful trainer, Geri, who walked me through the process very patiently. The support time is amazing and very helpful. The program is very user friendly with lots of opportunity. Pros I appreciate having all of the donor data in one place with the ability to send letters, emails, create campaigns and manage events. Cons The unknown, I still have some aspects to learn that we do not utilize yet. There is always something new for me to learn and I simply need time to take it all in and practice. Review Source Response from Neon One January 5, 2026 We’re so glad to hear that having all your donor data, communications, and event management in one place is helping you stay organized! It’s wonderful to know that Geri provided such a great onboarding experience and that you find the platform user-friendly. Take your time exploring the rest of the features—our support team is always here to help you along the way. JW Jennifer W. Finance and Fund Development manager Museums and Institutions Used the software for: 1-2 years ### "Neon is good for small non-profits" October 22, 2025 5.0 Great! It a huge plus having all the things you need live in one environment and most of our staff is ok with technology but not pros and it's easy to use. Pros It's easy to use even for non-tech people. We just purchased volunteer management and haven't used it, but there's a huge plus for having fundraising, events and volunteer in one place Cons The support can be lacking and the cost is high. They have great introductory rates, but for a small-to meduim non-profit can be cost prohibitive Review Source Response from Neon One October 24, 2025 Thank you, Jennifer, for your great feedback! We love hearing that the ease of use and the power of having fundraising, events, and volunteer tools together are huge wins for your museum. We hear you on cost and support. We view ourselves as a true partner and are committed to ensuring you're on the absolute best plan for your mission and size, and we’re constantly working to improve the quality of our product and support. Let us know how we can be of service and would be more than happy to have a discussion on finding the best plan for your organization. ES Edmund S. Board Advisor Non-Profit Organization Management Used the software for: 1-2 years ### "NEON allowing us to manage both large donors and smaller gifts" February 13, 2026 5.0 I use NEON daily. It has been a key tool in helping us manage our donors and provide clear data that allows us to make better decisions. Pros NEON has been great in allowing us to manage both large donors and smaller gifts. We can seamlessly sync our data with other platforms such as Constant Contact and Double the Donation, as well as our NEON-based website and donation pages. Finally, the customer service is outstanding. It's quick with clear guidance. Cons Maybe there are too many options. It took a while, with the help of customer service, to identify which options are best for our Foundation and how to use them effectively. Review Source Response from Neon One February 16, 2026 Thank you for being such a dedicated daily user! We’re so glad to hear that Neon is helping you manage donors and providing the clear data you need to make better strategic decisions. While we’re happy our "outstanding" customer service helped you navigate our various features, we understand that having so many options can feel overwhelming at first. We are actively working on refining our onboarding and product modules to make identifying the best tools for your needs even faster and more intuitive. SF Sarah F. ED Non-Profit Organization Management Used the software for: 2+ years ### "Beware that there is an annual contract even if they do not point that out to you" December 13, 2025 2.0 Their team seems to expand and expand and make improvements, but customer service has become more and more removed. There is a hidden fee of $6.99 in using their payment portal, along with all the other payment processing fees. I wish they would just add this to the monthly account fee to be more upfront. Also, they try to push you into using their payment portal by making it onerous to import soft credits. Also, soft credit do not appear in the total giving of a donor so you have to run separate reports. Pros NEON CRM has continuously improved its reports functions. I also like that you can search by name from any page. Cons We were given the impression we were not under contract when we signed up over 6 years ago. We thought that we could leave at any time. They are saying that when we started, we agreed to yearly contracts when we checked the box "agreed to terms," which links to another page they update regularly with legalese. So, we are being charged for an additional 6+ months we don't need. There was no note of this date in our customer portal, nor any of our invoices. We never signed anything except the first invoice, which we did not take to be a contract. Review Source VR Verified Reviewer Director of Development Religious Institutions Used the software for: 6-12 months ### "Director of Development " February 13, 2026 4.0 Great but there is sharp learning curve. Yes, trainings are provided but it would be nice to have more than one free phone call to onboard new folks and to problem solve. Pros I love having the ability to have full donor management software that can grow with my organization as needed. Needed tools seem to be submitted by the NEON user community and added fairly quick. Cons The Global Settings menu is confusing when trying to find what you need. I feel that Neon support staff are not easily accessible to our needs without paying. Legacy events have settings I wish New Gen Events had. NeonPay feels like is shouldnt be an upsell opportunity for Neon to users but rather an integration at any user/organization level for a small start up fee. Review Source Response from Neon One February 16, 2026 We’re thrilled to hear that our donor management tools are helping your organization grow and that you’re seeing the community’s suggestions come to life. We appreciate your feedback regarding the learning curve and the Global Settings menu; we are actively working to improve and modernize our interface and event features based on user input like yours. HP Hild P. Program Director Music Used the software for: 2+ years ### "Neon CRM Simplifies My Life" December 2, 2025 5.0 This is my 9th year working with Neon CRM (ArtsPeople) and I can only give glowing reviews. In fact, when I talk to colleagues running similar organizations and hear them talk about challenges of having ticketing in one place and donations on another system, I right away encourage them to look into Neon CRM. Pros The Neon CRM makes my life easier and saves so much time. Having all data (ticketing & donation) in a one place where data can be pulled out in any combination for review and planning makes running my arts organization more effective and efficient. The customer support is outstanding and my issues are typically solved within a couple of hours. Cons My development colleague would like a coding system for the donors. Our organization is small so not having it isn't a huge hinderance. Review Source Response from Neon One December 3, 2025 Thank you for your nine years of partnership and your glowing recommendation! We are delighted that having your ticketing and donation data in one place helps you save time and run your arts organization effectively. We have also noted your feedback regarding a donor coding system and encourage you to share your idea at feedback.neonone.com so our product team can review it and so other customers can vote to support it. JE Jennifer E. CPA Accounting Used the software for: 2+ years ### "Not what we signed up for and it doesn't do what we want" May 27, 2025 1.0 I've been using Neon for 2 years for a smaller non-profit organization. I am a CPA with 20+ years of experience. Using this software isn't meant for a finance person...and I'm not really sure what kind of professional they had in mind when they developed this system. Pros It is fairly easy to input new donations but that doesn't mean that the gifts entered aren't somehow lost afterward. There really isn't anything that I like about the system. We were lied to when we upgraded to the $210-ish/month level. Cons Almost everything. Data is randomly lost -- gifts that were entered a week ago are suddenly not found when I look for them. I inherited a database with multiple versions of what should be the same account (for instance one account is in one spouse name only, another in both names). We've tried to consolidate those accounts but it never seems to work. The automatic emails sent to donors when a gift is entered is a total joke. Evidently you need a degree in computer science or similar to change the automatic email. And switching between different email templates? Forget about it. Looking over years and years of notes from different employees trying to maintain our database and repeatedly the comment was "this system is clunky" and it seems the easiest way to get the work done is to do it manually, if this is the software that we have. We upgraded to a higher level of the software about a year ago (and paid a large lump sum when we did, plus the 250% higher fee). We spoke with representatives from Neon over the phone about this. We were told that we could cancel the subscription or return to the lower level. When we tried to do that, we were told that we would be cancelled as of 12/31/2025, which is 20 months after we were fooled into upgrading to "fix" our issues. Review Source AP Allyson P. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Neon User for a decade+" February 13, 2026 4.0 It is good, we appreciate that Neon adds new experiences and systems each year. There are a lot of options, so we can do what we want with fundraising campaigns, volunteer events, or emails. Pros I like the easy to use interface and how different parts of the platform talk to each other. We use it for events and for donor database. It is also easy to pull reports for our board. Cons Duplicates is always an issue with CRMs, but the merge feature is easy to use on Neon. I just have to do it throughout the year since donors can make their own profiles. Review Source Response from Neon One February 16, 2026 It’s great to hear that our interface and integrated platform are helping you easily pull reports for your board! We’re glad that having your fundraising, events, and emails all in one place allows you the flexibility to run your organization exactly how you want. We definitely understand that managing duplicates can be a bit of a chore, but we’re happy to hear you find our merge feature easy to use. We are continuously working on smarter ways to help you identify and manage those donor-created profiles throughout the year. RH Rachel H. Fund Development Manager Non-Profit Organization Management Used the software for: 2+ years ### "Neon gets the job done!" August 7, 2025 4.0 Overall experience with Neon CRM is great. We use it regularly for grant tracking, reporting, philanthropic support tracking, donor management, donation tracking, giving campaigns and special events. Pros I appreciate the monthly webinars on the latest updates. I like the ease and user-friendliness of Neon CRM and Neon Pay. Cons The only cons would be that sometimes it can take longer to find tutorials within the Neon One Academy, especially when you're searching for one particular insight into using the CRM database. Review Source Response from Neon One August 11, 2025 Thanks for your review! We’re glad you’re enjoying the monthly webinars and finding value in Neon CRM and Neon Pay’s ease of use. We appreciate your note about searching tutorials in Neon One Academy—our team is continually working to make resources easier to find so you can get the insights you need faster. It’s wonderful to hear how you’re using Neon CRM to support grants, donor management, campaigns, and events. KZ Kayla Z. Donor Advancement and Communications Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Great for Donor tracking!" February 13, 2026 4.0 Pros Workflows, donor tracking, bulk imports! I enjoy the ease of these and the tutorials offered for training purposes! Cons Texting capabilities. We've had issues importing numbers to send text messages to our donors and the "fix" is very time consuming. Review Source Response from Neon One February 16, 2026 Hi there, thank you for the review! It’s wonderful to hear that you’re enjoying the ease of our workflows, donor tracking, and bulk import tools to keep your operations running smoothly. We are actively working on making mobile data management more intuitive, and your feedback helps us prioritize those improvements. KE Kimberly E. Partnerships and Events Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "New Partnerships and Events Coordinator User Experience" August 7, 2025 5.0 I am a new user and I am learning I like the support that is available. I can't speak much to most of what I don't know. Pros Donor Management, Donor Reporting, Tracking, User Interface and Qaulity of public pages. More step by step tutorials Cons It can be a little limited in it's functions and sometimes too tedius to get a task done. Maybe have more flexible reporting Review Source GP Gabby P. Administrator and Program Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Thank You For Keeping Us Organized!" December 3, 2024 5.0 Educational! I love tuning into your live webinars and monthly updates. Getting to know some of the Neon team virtually has been fun as well. I have learned a lot about what goes into keeping a nonprofit organized as well as keeping donors motivated/engaged, and I owe that to tinkering around with Neon and learning from you all. Pros The extent to which it is able to keep our entire nonprofit organized. Cons No option for live-help. As the resident not-technologically-trained IT support in our organization, I am very thorough when trying to find answers to my questions before I ask for help. Plus, sometimes my questions have very quick fixes, and it's not cost-effective for us to purchase time to receive help for these quick fixes. I think it would be helpful to receive a certain amount of live-help each month, even if it is over chat. Review Source Response from Neon One December 30, 2024 Hi Gabby! Thanks for being a Neon One customer and for taking time to leave us a review. Your feedback about support is helpful and we're always striving to ensure that our customers are receiving the level of support they need. Please don't hesitate to contact us if your support needs are not being met so that we can get the right options in front of you. We also host recurring office hours where you can tune in and ask questions. Talk to a Capterra advisor for free and get results within 15 minutes.