# Neon CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Neon CRM Software - reviews, pricing plans, popular comparisons to other Nonprofit products and more. Source: https://www.capterra.com/p/102088/NeonCRM --- # Neon CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Neon CRM ## What is Neon CRM? Neon CRM empowers small and midsize nonprofits to make and maintain the personal connections that drive real, sustainable growth. With all your information in one platform, you get a complete 360° view of every supporter. Plus, powerful automation tools help you personalize outreach and save time on manual tasks. Don’t let your supporters slip through the cracks of spreadsheets and disconnected tools. When your fundraising, events, and volunteer tools work together, you catch the opportunities to turn one-time donors into monthly donors, and long-time volunteers into your next major givers. Bring your entire organization into view with intuitive reporting, and turn scattered data into personal connections that drive growth. The results are proven: nonprofits who use Neon CRM see an average 33% donation growth in the first year. Designed to grow with you, Neon CRM offers fair, affordable pricing on a sliding scale based on your revenue, not of the number of contacts you have. ## What is Neon CRM used for? [Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Donation Management](https://www.capterra.com/donation-management-software/) Overall rating Based on 609 user reviews Reviews sentiment Positive 89% Neutral 7% Negative 4% Pros & cons Comprehensive nonprofit management suite Extensive tutorial resources available Limited email campaign functionality Cumbersome editing and outdated design Starting price $99 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Neon CRM alternatives Highest Rated [4.7 (1,286)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (1,382)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (935)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (416)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/102088/NeonCRM/alternatives/) ## Who uses Neon CRM? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive nonprofit management suite 96% positive reviews out of 90 Most reviewers describe nonprofit use as streamlined, affordable, and customizable, supporting growth, efficiency, and integration. Dybal M Executive Director, 2 - 10 employees. "Our nonprofit had many cumbersome spreadsheets and Neon has combined all of this information into one, easy to access site organize by account name." Limited email campaign functionality 52% negative reviews out of 54 Most reviewers describe email campaigns as difficult to use, lacking modern templates, segmentation, and mobile responsiveness. Extensive tutorial resources available 94% positive reviews out of 52 Most reviewers indicate tutorial-based training includes helpful videos, webinars, and guides for easy self-paced learning. Roberta G Development and Outreach, 2 - 10 employees. "I can also sit in on "Office Sessions" which has been informative. And it helps to have access to various tutorials that I can reference repeatedly if need be." Cumbersome editing and outdated design 38% negative reviews out of 53 Some reviewers indicate updates and improvements are slow, with clunky interfaces and challenging editing processes for communications. Flexible and accessible database system 91% positive reviews out of 34 Most reviewers report database management is intuitive, customizable, and consolidates information for efficient nonprofit operations. High costs and complex billing 59% negative reviews out of 41 Most reviewers find payment and fees confusing, expensive, with unexpected charges and limited flexibility in contracts. Nancy T CEO, 2 - 10 employees. "Not worth it to us anymore when they doubled our cost. When we canceled our account, they said they'd charge another 3 months ($300) because apparently we'd agreed to that (in the fine print of their many page contract)." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.1 (90) 85.56% of 90 reviewers that rated this feature as important or highly important It gives you a unified platform to track donors, volunteers, and partners, manage relationships, and keep notes. Reviewers appreciate the customizable fields and ease of updating contacts, but some mention issues with duplicate management and relationship tracking within households. Donor Management 4.4 (78) 97.44% of 78 reviewers that rated this feature as important or highly important Neon CRM offers a centralized way to manage donor information, track giving history, and communicate directly with donors. Reviewers appreciate being able to analyze donation patterns, add notes, and automate acknowledgments, though some mention challenges with contact merging and household giving totals. Donation Tracking 4.4 (72) 93.06% of 72 reviewers that rated this feature as important or highly important With this capability, you can easily monitor donations, generate detailed reports, and manage fundraising campaigns. Users think the reporting tools are straightforward and helpful, but some mention difficulties with data export and integration between NeonCRM and NeonPay. Email Marketing 3.5 (59) 74.58% of 59 reviewers that rated this feature as important or highly important Email marketing in Neon CRM lets you reach your audience and track engagement from one place. Some users say it’s easy to set up campaigns, but others report limited customization, basic editing tools, and challenges with MailChimp and Constant Contact integrations. Member Database 4.2 (41) 95.12% of 41 reviewers that rated this feature as important or highly important This aspect helps you organize and update member records, track activities, and manage renewals. Some reviewers find it streamlines member management, though others mention a learning curve and wish for clearer guidance on database fields and reporting. For Nonprofits 4.3 (78) 91.03% of 78 reviewers that rated this feature as important or highly important Software specialized for non-profit organizations Neon CRM 100 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools that help educational institutions or fundraising organizations connect with alumni Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Track and manage schedules and meetings via an integrated calendar Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Manage a group of members established for coordinating plans, programs, or other initiatives Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. It gives you a unified platform to track donors, volunteers, and partners, manage relationships, and keep notes. Reviewers appreciate the customizable fields and ease of updating contacts, but some mention issues with duplicate management and relationship tracking within households. View donor contribution history, track how much money have been raised over time and measure progress Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Store and organize documents in a centralized system With this capability, you can easily monitor donations, generate detailed reports, and manage fundraising campaigns. Users think the reporting tools are straightforward and helpful, but some mention difficulties with data export and integration between NeonCRM and NeonPay. Search 3rd party databases to identify potential donors Neon CRM offers a centralized way to manage donor information, track giving history, and communicate directly with donors. Reviewers appreciate being able to analyze donation patterns, add notes, and automate acknowledgments, though some mention challenges with contact merging and household giving totals. Track and collect membership dues Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Email marketing in Neon CRM lets you reach your audience and track engagement from one place. Some users say it’s easy to set up campaigns, but others report limited customization, basic editing tools, and challenges with MailChimp and Constant Contact integrations. Reminders sent via email Pre-made examples and templates for emails Track delivered, received, and opened emails Manage the enrollment and onboarding of all new members and accepted applications A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Manage tickets for specific events Software specialized for non-profit organizations Store, manage and track all forms in a centralized location Activities related to raising money for a specific cause Use AI to generate content in the form of text, images, videos, etc. Ability to match gifts through the system Establish measurable goals and objectives and track their progress over a specific period of time Monitor application statuses, proposals and award funds Review data from past periods to reveal recurring tendencies Track interaction history by documenting conversations for contacts Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences Accounts held by members of an organization Contact members listed in the database through email, SMS, social, phone, etc. This aspect helps you organize and update member records, track activities, and manage renewals. Some reviewers find it streamlines member management, though others mention a learning curve and wish for clearer guidance on database fields and reporting. Comprehensive list that contains information and details of all the members associated with a particular organization or group Online gateway through which members can access/update personal information Handle various types of membership based on groupings Database of members to track personal information of individuals and families Conveniently automatically renew memberships at the end of subscriptions Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Create and update newsletter content to increase engagement Create new forms and/or use ready-made online form templates Outlet for members and visitors to submit donations electronically Accept, record, and reconcile financial transactions Adjust communications based on previous interactions or personal preferences Track commitments to donate in the future Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Upload, track, and submit receipts in a central database Manage and track recurring gifts Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Manage volunteer information and direct volunteer resources Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (552) 4.2 Based on 552 reviews ## Pricing Value for money 4.3 (408) [View pricing plan details](https://www.capterra.com/p/102088/NeonCRM/pricing/) Essentials $99.00 Flat Rate,Per Month It includes: - 360-Degree Constituent Management - Unlimited Users - Donation Pages and Forms - 3 Active Workflows - Fundraising - Activity Tracking - Moves and Task Management - Prospecting - PCI Compliance Program - Reporting & Analyics Impact $209.00 Flat Rate,Per Month It includes: - All Included in Essentials - Volunteer Management - Events Management - 15 Workflows - Open API - Online Store Empower $409.00 Flat Rate,Per Month It includes: - All Included in Essentials & Impact - Radius Search - Live Chat & Phone Support - Unlimited Workflows - Biannual Product Roadmap Preview - Automated NCOA Update - Expert Hour Value for money 4.3 (408) 4.3 Based on 408 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ VolunteerLocal](https://www.capterra.com/p/122906/VolunteerLocal/)[ Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (543) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (543) 4.3 Based on 543 reviews ## User reviews Overall rating 4.3 Based on 609 reviews Filter by rating 5(284) 4(251) 3(47) 2(18) 1(9) Mentioned topic Sorted by most recent HL Heidi L. Executive Director Fund-Raising ### "Decent CRM but not outstanding. I wouldn't purchase this software if I could have a do-over. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 March 31, 2026 We use it daily for donor management and communications. It does a lot of things, but not all of the things it does are done well. Pros I like that Neon CRM offers a wide range of services from the same platform. We use many of the services, like the letter generation and email service, daily. Cons Neon CRM doesn't integrate well with our events software, reporting is difficult and non-intuitive, and customer service is limited- as in they want you to pay for training, even if you have been a paying member for more than five years and haven't utilized their training. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 We love to hear that our letter and email tools are a core part of your daily part of how you manage relationships with your donors. We appreciate your feedback about reporting and integration hurdles, and we truly value your partnership over the years. We're also committing to improving our training and support experience as we want to ensure you have the support and resources you need to succeed. EH Elizabeth H. Gift Administration Manager Non-Profit Organization Management ### "Neon is in top 5 of CRM's" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2026 Excellent! The support we receive is quick efficient. The product is great and always updating with new tools. Pros I like the ease of the product. From the first day we started to now there has not been a time when it has been frustrating. Cons No mass batching in Neon. We do utilize the mass upload via sheet, but it would be nice to have something built into Neon like Blackbaud Raisers Edge NXT. One other minor thing is not having an important field option for a query to get a correct data pull. Switched from [Blackbaud Luminate Online](https://www.capterra.com/p/134915/Luminate-Online-Marketing/) [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Cost and we wanted something more in align to our local organization's goals. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) [Virtuous](https://www.capterra.com/p/159179/Virtuous/) [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reasons for choosing Neon CRM Neon had most of the features that we were looking for. Cost also played a factor. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2026 We are delighted that you’ve found Neon One easy to navigate since day one and that our support team has been such a reliable resource for you. It’s wonderful to know we’re helping your local organization meet its goals while staying within your budget. We appreciate your specific feedback regarding built-in mass batching and query field options, as these insights are exactly what we use to guide our continuous product updates. CG Courtney G. Executive Director Non-Profit Organization Management ### "Easy peasy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2026 It has been to easy to work with. They have been very responsive when I have asked for help. I am not great with technology so it is hard to point a finger. Pros I love the ease of the fundraising support and the email campaigns. Everyone that I have interacted with has been very helpful from building our website to creating a fundraiser. Cons That is a hard question because I am not sure if something is hard to use or if I am not understanding how to do a specific task. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) Flipcause is filing bankruptcy. They would take our donations and then not pay them out to us. They owe us over $4000 Alternatives considered [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reasons for choosing Neon CRM I liked what neon One made it easy to build our website and how easy they make the email campaigns. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2026 We are so happy to hear that our fundraising support, email campaigns, and website tools are helping you move your mission forward! It is truly heartening to provide a reliable and supportive home for your organization’s donations. Please never hesitate to reach out to Support when technology feels a bit tricky—our team loves helping customers navigate the system so you can feel confident in everything you do. JW Jennifer W. Community Engagement and Operations Manager Non-Profit Organization Management ### "Great Possibilities" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 March 30, 2026 Neutral, Haven't had a chance so far to do a lot of work but am looking forward to learning once I have the time Pros So many opportunities and functionality. but have not had the time to actually get in to do everything. Cons Onboarding - so much training on what was going to happen and needed but then it didn't seem to work that way, so there's a lot of work to do. Switched from [NationBuilder](https://www.capterra.com/p/130934/NationBuilder/) Needed more functionality. Had limits with the previous system, use a lot for different areas. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reasons for choosing Neon CRM Recommendation from nonprofit peers who use the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2026 We are so glad you chose us for the extra functionality you were looking for, and we can't wait for you to find the time to really dive in! We appreciate your feedback about your onboarding experience not matching up with the training, and we’ll be sharing that feedback with our team to ensure our implementation process is much more seamless moving forward. We’re here to support you whenever you’re ready to start exploring - please contact our onboarding team at implementation@neonone.com - as we're genuinely excited to see your organization grow with these new tools. DW Danie W. Communications Director Arts and Crafts ### "A necessary—but imperfect—tool belt for nonprofits" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 30, 2026 Pros Neon CRM is a multi-functional tool that helps our organization organize large amounts of data: donor contacts, event registrants, email subscribers, and more. Cons Neon CRM is in a transitional moment between legacy and next generation updates that feels a bit clunky. I wish their product team would have more support in order for updates to roll out faster and with fewer glitches. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Neon CRM Lower cost and greater functionality for nonprofits Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 It’s wonderful to hear that Neon CRM is helping you keep your donor, event, and subscriber data organized in one place! We hear you on the ongoing changes as we make strides to modernize our user interface, and we’re working hard to make our updates faster and much smoother so you have a consistent experience. We appreciate your patience as we build a future-fit platform for your mission, and we're excited to keep improving alongside you. KM Kate M. Director Resource Development Non-Profit Organization Management ### "Good value with strong support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 30, 2026 Neon is a solid product. It provides a little more than we need which is great to know we can grow into the product. The support staff is very helpful. Pros We liked the general ease of use, and the ability to customize the fields that we needed to manage our volunteers and clients. Cons There were a lot of upgrades in the product at the time we were implementing most of the features. The training was a little difficult because things changed right after we would train on them. Alternatives considered [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reasons for choosing Neon CRM Ease of implementation and membership module Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2026 We are so happy to hear that our customizable fields and membership tools are helping you manage your volunteers and clients with ease. It’s wonderful that you feel the platform is a solid foundation you can continue to grow into as your organization's needs evolve. We truly appreciate your patience with our update schedule during your training; we know that can be a bit of a whirlwind, and we’re working to make our learning resources even more accessible. Thank you for choosing us to help support your mission! LP Lawrence P. Board Member Health, Wellness and Fitness ### "Best Value for the features. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 30, 2026 Have been using it for almost 3 years for a non-profit professional organization as a way to communicate with and coordinate professional membership. Pros Value for the dollar, especially for the amount of features offered. I have looked into many CRMs and could not find another to match. Cons It has so many features it is hard to keep up with all the options that it has available and they are continually updating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2026 We’re so glad Neon One has provided such great value to your organization over the last three years! It’s wonderful to know our features help you effectively manage member communication and coordination. We hear you on the pace of our updates, and we’re always here to help you navigate those new options so you can focus on your mission. RD Rachel D. Development Director Arts and Crafts ### "Well-Rounded CRM Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 17, 2026 Overall, I have had a good experience with Neon CRM. It offers useful features for my role, has good customer service, offers helpful resources, and is continuously coming out with improvements for the platform. Pros I like the donor management platform component of the software, which allows me to track pledges, donations, and touchpoint communications with donors and partners. Cons The reporting feature, while it can produce helpful reports, can be convoluted and challenging to configure to get the data you want at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2026 Hi there, thank you for your feedback! We’re so glad you're finding value in tracking pledges and donor touchpoints with Neon One to stay organized. Since custom reporting can sometimes be a challenge to configure, please contact our support team so they can help you get everything set up to pull the exact data you need. KC Kate C. Project Coordinator Non-Profit Organization Management ### "Strong Constituent/Donor Management and Fundraising Tools, but Missing a Mobile App" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 6, 2026 We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features make it a powerful tool for nonprofit operations. The platform also includes strong security and permission settings through different user accounts, which helps protect sensitive donor information. That said, the initial setup required a significant investment of time for our organization. While the system provides many helpful features and solid value for money, the lack of a mobile app and challenges with duplicate management remain notable drawbacks. Overall, I would rate my experience with Neon CRM around a 7 out of 10. Pros Neon CRM has strong tools for donor management and organizing supporter information. The fundraising campaign features are particularly helpful because you can build larger campaigns and structure them with smaller subcampaigns underneath them. This makes it easier to set fundraising goals and track progress over time. The workflow automation is another highlight. It allows me to set notifications, such as reminders when installments might be expected, and to automatically place contacts into groups based on actions like attending events. This helps keep engagement organized without constant manual tracking. I also appreciate that the platform includes email campaign tools and customizable user accounts, which allow different team members to access and manage data appropriately. Overall, the platform provides good value for money considering the range of features available for nonprofits. It also has great security of data and customer support is timely. Cons The duplicate management tools could definitely be improved. In practice, the system sometimes flags contacts as duplicates simply because they share an address, such as people who work at the same organization. At the same time, it occasionally misses actual duplicates. It can also be frustrating that certain imports cannot be deleted once they are uploaded. Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer. Improvements in customer support documentation or troubleshooting around duplicate management would also be helpful. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Neon CRM Seemed to have a better user and experience and had more of the reporting and communications features we were looking for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2026 Thank you for sharing how our workflow automation helps keep your engagement organized! We hear your feedback on duplicate management—especially regarding shared addresses—and are actively working to improve our documentation to better address those specific troubleshooting scenarios. Please contact our support team so they can help you get your scans set up to minimize those false positives and ensure your data stays accurate. JL Julia L. Administrative Consultant Non-Profit Organization Management ### "Neon CRM has been great! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 5, 2026 It's been a reliable program to keep our donor database updated through the years. We went from keeping track of our donors in an Excel sheet to using Neon CRM, and it has helped us keep better track of our growing donor community. Pros The customer support team that onboarded us was truly amazing to work with. The database and reporting system is very easy to use. Cons Sometimes when I am setting up a new report, I can't get all the available columns that I might need in a report, but then I am able to find a workaround. Neon CRM is a robust system to work with, overall. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reasons for choosing Neon CRM Mainly the cost and simplicity of the product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2026 Hi there, thank you so much for the kind words about our onboarding team and for sharing how Neon One has helped you grow your donor community beyond spreadsheets! We're glad the system feels robust and easy to use, though we’d love to help you with those reporting columns so you don't have to rely on workarounds. Please reach out to our support team, as they can help get your reports set up exactly how you need them! [View all Reviews](https://www.capterra.com/p/102088/NeonCRM/reviews/) Popular comparisons [DonorPerfect vs Neon CRM](https://www.capterra.com/compare/2698-102088/DonorPerfect-Fundraising-Software-vs-NeonCRM)[Givebutter vs Neon CRM](https://www.capterra.com/compare/102088-172048/NeonCRM-vs-Givebutter)[Bloomerang vs Neon CRM](https://www.capterra.com/compare/102088-131207/NeonCRM-vs-Bloomerang)[Bonterra Network for Good vs Neon CRM](https://www.capterra.com/compare/102088-111128/NeonCRM-vs-Bonterra-Guided-Fundraising)[Blackbaud Raiser's Edge NXT vs Neon CRM](https://www.capterra.com/compare/102088-247647/NeonCRM-vs-Blackbaud-Raiser-s-Edge-NXT)[DonorSnap vs Neon CRM](https://www.capterra.com/compare/97513-102088/DonorSnap-vs-NeonCRM)[Glue Up vs Neon CRM](https://www.capterra.com/compare/102088-134209/NeonCRM-vs-Glue-Up) [Sumac vs Neon CRM](https://www.capterra.com/compare/102088-144095/NeonCRM-vs-Sumac)[MonkeyPod vs Neon CRM](https://www.capterra.com/compare/102088-203848/NeonCRM-vs-MonkeyPod)[Keela vs Neon CRM](https://www.capterra.com/compare/102088-154358/NeonCRM-vs-Keela)[Bonterra EveryAction vs Neon CRM](https://www.capterra.com/compare/102088-142421/NeonCRM-vs-Bonterra-Development-Digital)[iMIS vs Neon CRM](https://www.capterra.com/compare/15885-102088/iMIS-vs-NeonCRM)[Tithe.ly vs Neon CRM](https://www.capterra.com/compare/102088-154664/NeonCRM-vs-Tithe-ly-Church-Giving)[Little Green Light vs Neon CRM](https://www.capterra.com/compare/102088-123954/NeonCRM-vs-Little-Green-Light)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)