# Trail Blazer Non-Profit Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Trail Blazer Non-Profit Manager the right Fundraising solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/101648/Trail-Blazer/reviews --- Trail Blazer Non-Profit Manager 4.4 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Trail Blazer Non-Profit Manager Ease of use 3.9 Customer Service 4.9 ## Pros and Cons in Reviews SB Sheryl B Gift Processing CoordinatorHigher Education, 201 - 500 employeesUsed the software for: More than 2 years. “Functionality is awesome, able to add a variety of information; able to open more than one constituent account at a time - ease of moving back and forth; Knowledge Base is a dream and very clearly written out; staff is superb and able to help with any questions (thank you, \[sensitive content hidden\], for answering my ton of questions!)“ July 22, 2025 CR Carla R Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Develop of campaign mailings was initially difficult to manage. “ April 2, 2022 SB Sheryl B Gift Processing CoordinatorHigher Education, 201 - 500 employeesUsed the software for: More than 2 years. “Support staff was exceptional, along with the Knowledge Base!“ July 22, 2025 FW Frank W Director of DevelopmentReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “Using a MAC makes things a little frustrating.“ April 4, 2022 KG Kelly G Executive DirectorFund-Raising, Self-employedUsed the software for: More than 2 years. “The software has helped us organize donor information with tools to help us create more in-depth donor details that are easily searchable. Although, this software may not have the prettiest interface, the customer service is what makes this company special.“ March 23, 2022 GK Gail K Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “It is hard to sort and work with the data unless you move to excel.“ March 23, 2022 AC Angela C Executive Director of D51 FoundationNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “I like the fact that anytime I have questions about the software, I can easily talk to the team at Trail Blazer.“ April 1, 2022 GK Gail K Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “This software was built on a political platform not a nonprofit. If I had been in my position when it was purchased we would not have purchased......“ March 23, 2022 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TM Tricia M. Fundraising Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "A fantastic tool for non-profits" March 18, 2022 5.0 The team are fantastic to work with anytime we have questions, and it’s always easy to troubleshoot or train thanks to their online knowledge database. Pros Donor software can often be out of reach for many “grassroots” charities, however Trailblazer is available at a reasonable price and is easy to use. Cons I cannot think of anything that I don’t like Alternatives considered [CanadaHelps](https://www.capterra.com/p/230221/CanadaHelps/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing Trail Blazer Non-Profit Manager Cost, and I was also familiar with the product having used it in the past Switched from [CenterPoint Fund Accounting for Nonprofits](https://www.capterra.com/p/224231/CenterPoint-Fund-Accounting-for-Nonprofits/)[DONATION](https://www.capterra.com/p/74930/DONATION/) The product wasn’t able to be accessed by multiple users at once Review Source BD Betsy D. Executive Director Education Management Used the software for: 2+ years ### "Trail Blazer is an essential tool for our organization!" March 26, 2022 5.0 This software is a great solution for our smaller-sized organization. It's easy to set up and learn, and the product support team is exceptional. While we yearn for some of the features of MailChimp or SalesForce, the simplicity of using Trail Blazer wins out. To strengthen our online fundraising we are now licensing Classy Software to develop our online campaigns. We still store the resulting data in Trailblazer. Pros As a small post-secondary trade school and non-profit we need the critical functionality that Trailblazer provides to track all our constituents and communicate with them regularly through our electronic newsletter. Trailblazer lets us track financial information accurately, communicate with our friends, donors and alums (either collectively or by segment), to review an individual's history with our organization prior to meeting with them, and to create reports to track our progress against fundraising and engagement goals. My two favorite things about this software is that it is easy to get up and running and the product support team is off-the-charts wonderful with immediate and knowledgeable answers. This product support experience is really unique and is the \*key\* reason I recommend this software to anybody who asks. Cons It's really hard to do drip-marketing campaigns, where we have a sequence of emails to send to particular subsets of individuals. We've found workarounds (thanks to the brilliant support team) but it really is cumbersome. Reason for choosing Trail Blazer Non-Profit Manager Simplicity to set up; good feature to price value; recommendations from other users we talked to. Review Source Response from Trail Blazer Campaign Services March 28, 2022 Betsy, Thank you so much for the review! We love working with your nonprofit and you do great work. Your feedback is very valuable and is critical to the continued development of our tools. Joel GK Gail K. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Sometimes Confusing" March 23, 2022 3.0 It is very hard to upload excel list of names . It is hard to sort and work with the data unless you move to excel. it does not give you the opportunity to merge names and addresses without having to look for them...no flags to tell you there might be a possibility. Pros Now that I am learning the process it is a bit easier.....very confusing in the beginning Cons This software was built on a political platform not a nonprofit. If I had been in my position when it was purchased we would not have purchased......the terminology is not totally based for a nonprofit. Is there a way to change that? Review Source Response from Trail Blazer Campaign Services March 28, 2022 Gail, thank you for your feedback! I'm confident we can get you up to speed on some of the items you mentioned. Please call into our support line when you have some time and we can assist with reporting, data uploading, and customizing fields to better-suite your nonprofit: 1-866-909-8700 AD Agnes D. Office Administrator Religious Institutions Used the software for: 2+ years ### "Trail Blazer Review" December 29, 2020 4.0 Overall experience is good. The Attribute section is very helpful. Also - when I call for support it has always been a very helpful and pleasant experience. Pros Trail Blazer functions differently than other databases. Once I was used to how to work with it, I like how much I can do with it. I also like the Attribute feature. It allows me to pull out just what group I want to use. Cons I use Trailblazer for people to sign up for workshops and events. I don't like that I can't add items to the registration page. We would love to be able to ask things like what Parish people belong to, a title line, etc.. We also have Deacons, Priests, Bishops and the Archbishop and their titles are always used. When signing up they will sometimes add it to the first names block. Otherwise, I have to go back and add it for any correspondence. Also - some of the columns that I think should always show up are different on all of the queries I use. For instance, it would be helpful if the Title always showed up. Reason for choosing Trail Blazer Non-Profit Manager I was not in this position when the decision was made to purchase this product so I don't have that information. Review Source KM KATHY M. Business Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Lots of Search & Record set up options and very good support." December 17, 2020 4.0 It has been a major upgrade from our one staff only having access on Access on her computer. All kinds of reports can now be pulled for mailing lists, donor specific info for a board member communication, and more. The Support team is very quick to respond and always pleasant to work with. Earlier this year, they even agreed and implemented my suggestion that would benefit all non-profits. Pros Being able to access by multiple staff/volunteers from different locations. And the ability to pull information Searches by a variety of Attributes, which can be added to. Use of mass email communications is great and easy to use once templates are set up. Cons The cons list has shortened over the last 4 years as the company has upgraded and added to the system. Reason for choosing Trail Blazer Non-Profit Manager Our board president narrowed the list to 2 or 3 product options. I helped review demos on those and helped pick TB for cost and ease of use. TB contracted particular pricing for our national office with discounted rate for all the affiliates. Review Source JH John H. executive director Non-Profit Organization Management Used the software for: 2+ years ### "Trail Blazer for Member based Nonprofits" November 9, 2018 4.0 Outstanding. I wish the vendors in other areas that I deal with were this committed to customer support and satisfaction. Pros The software has many features that have worked well for our group which is a membership based nonprofit. Over the few years that we have had it, the company has made substantial improvements on a continuing basis. However, the assumptions underlying the software's design and features must be a close match to your real world operations or you will likely need to adjust how you do some things to make the software work for you. However, the software is very adaptive, it has many features we need and quite a few we have not implemented. Also, and this is critical for us, the software support, training and consulting is worth every penny you pay for the annual license and more! Cons There are some issues but these are the nature of the beast with a product with so many features. One is the learning curve (although you can restrict access to certain features on a user by use basis to let them "grow" into the system). Another is that for a membership based system there are design assumptions that we have had to "work around" - but the programmers and tech support have been wonderful to make changes, tweaks and suggest alternative ways to get things done. Review Source ST Shayna T. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Just letting you know..." December 28, 2020 3.0 I like the fact I can pick up the phone and call support and have a live person answer - I'm not sure I'll get the same customer service with other products. Pros I think in some cases it can be user-friendly and in other instances because we don't use it for what it was made to do it is hard to navigate. Cons As a non-profit person, there are a lot of things I don't like about it. I think to sum everything up it's bulky and not made to do what I need in the field I'm in. Review Source Response from Trail Blazer Campaign Services December 29, 2020 Thank you Shayna for the review! We would love to learn more about your specific pain points in the system and to make sure you are comfortable with the different tools you need. Often times we will perform a couple of recorded training sessions with a user that is running into an issue and by the end, they are able to easily perform said task. If the system can't do something, we relay that request to development. You may also find our new mobile apps and web app (Trail Blazer IQ) to have a more simplistic interface for certain tasks. Joel AC Angela C. Executive Director of D51 Foundation Non-Profit Organization Management Used the software for: 2+ years ### "Support From Trailblazer Team" April 1, 2022 5.0 I've had a positive experience with Trail Blazer. At first, it was a little difficult to understand, but I also didn't have any other experience with another software to compare it to. I have been able to use it for a variety of purposes including creating event sign ups, sending mass emails, and tracking donations. Pros I like the fact that anytime I have questions about the software, I can easily talk to the team at Trail Blazer. They have helped walk me through any issues I've encountered. Their team has very promptly answered the phone or email questions, and I appreciate that kind of support. Cons I had not filled this section out, but it looks like I must answer this section. I'm very pleased, but my only suggestion would be to make it even more intuitive and update the look so it's more modern and inviting. Review Source Response from Trail Blazer Campaign Services April 6, 2022 Thanks, Angela! We love working with you. We are in the process of creating a new version of our software called Trail Blazer IQ. This is in the works and we can show you how to login and begin testing it. You can also download our free iOS and Android app on your mobile devices. These versions have a more modern look-and-feel, where the flagship CRM is much more of a "functional workhorse" type of application. Thanks again! MCA Mary Carol A. Admin. Assistant Religious Institutions Used the software for: 6-12 months ### "Trail Blazer Donor Database Review " February 28, 2022 5.0 This donor database has saved us a lot of time. The donation information comes in directly from our website and automatically sends the donor a thank you letter. We are also given the opportunity to send a printed thank you as well. The Trail Blazer support team is great! They are always available to help me when I need to learn a new feature. Pros 1) ease of entering donations and printing thank you letters with various templates. 2) ability to search for specific donors and send merge letters to them. 3) ability to send year-end donation letters to parishioners. Cons The only con is that I thought the IT team would set up my database with the funds and popup fields I gave them so it was up and ready to go when we installed it. The last database we purchased was all set up and ready to go when we installed it. So I had to have several online training sessions to be able to get to a starting place to enter donations. Reason for choosing Trail Blazer Non-Profit Manager I liked the way the Trail Blazer database worked. Review Source SO Seth O. Office Manager Environmental Services Used the software for: 2+ years ### "Works great for a smaller Non-Profit" March 18, 2022 5.0 Overall, I am very pleased with the program Pros I love how easy it is to organize your donors, so you don't miss a beat when thanking them Cons I find it very difficult at time to pull the correct reports and get the information that I actually need. Review Source Response from Trail Blazer Campaign Services March 21, 2022 Thanks, Seth. Definitely lean on our support team if you have questions on pulling accurate reports, or anything else. We are readily available by phone and email, and we are confident we can get you the reports you need: 1-866-909-8700 & support@trailblz.com. DP Dennis P. Treasurer Health, Wellness and Fitness Used the software for: Less than 6 months ### "TrailBlazer for non-profit" December 21, 2020 5.0 Our donation tracking is much improved. Previously it took two people with multiple emails and data entry to book a donation and send thank-you letters. Now one person can complete the entire process and in much less time. Reports are very helpful to the Board and finance. Email campaigns are much improved. Pros For basic functions of entering and tracking donations it is very easy to learn and increases productivity. Standard reporting is simple...have not used query reporting yet. Thank you letters and email campaigns took some extra time to learn, but the strength of TrailBlazer is their support staff. They walked us through the steps needed and even performed individual training sessions. Cons One challenge is that certain functions are not intuitive. For instance, just changing a donor address took a bit of searching and fumbling, but the knowledge base and support staff get us over these hurtles quickly. We are still struggling with the website connection with PayPal. Reason for choosing Trail Blazer Non-Profit Manager Price, Donation Management tools, reports of excellent support Review Source FM Felecia M. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "A solution for nonprofits" November 2, 2018 4.0 We have zero regrets working with Trail Blazer. Pros As a nonprofits that tracks donations, volunteer hours, programs, events, and outcomes, Trail Blazer is easy to use for all individuals in our organization, and if affordable compared to most CRMs. We no longer use numerous excel spreadsheets to track information - rather we can look at the comprehensive pictures of people who are involved with our organizations. (IE Do they attend events, volunteer, and donate?) We also use Trail Blazer to house detailed and complex data to pull for reports. The support team is also very responsive, nice to speak with, and always willing to help immediately. Cons Because Trail Blazer was originally created for elections, you have to be creative on how you categorize and define certain data points. IE All individuals are called donors even if they don't donate. But if you can be flexible in how you define certain elements, it works great! Review Source KT Kate T. Development and Communications Associate Non-Profit Organization Management Used the software for: 6-12 months ### "The Best Support Team!" December 17, 2020 4.0 My overall experience has been positive so far! Pros The customizable aspect of Trailblazer is a definite perk for those who want to adapt a software program to fit the language used by an organization. It's simple enough and has all the basics that are needed for a successful CRS platform for nonprofits without breaking the bank. Cons Trailblazer is not the easiest software to adjust to. The design intention to be user friendly and easy to understand didn't quite make the mark, the interface is a little bit crowded and confusing so it interferes with the ease of use when you first get started using the software. Luckily, the support team is 5 star and extremely helpful when you first get started. I find that giving Trailblazer a call always helps and the more time I spend with the software, the easier it is to get a handle on how it works. Review Source JH Joanne H. Executive Director Civic & Social Organization Used the software for: 1-2 years ### "Help Desk Excellence - Trail Blazer Campaign Software " May 6, 2015 4.0 Pros Amazing tech support from incredibly patient people - can't say enough how important this is. Seamless integration with FEC for super easy electronic filing. Cons I can't compare it to other software that does the same thing, but increased user-friendliness would be greatly appreciated by all. YouTube videos are helpful, but they, along with the knowledge base, don't make it easy to find what you need. Fortunately, tech support goes above and beyond. They could definitely use more developers to work on improvements or known issues. Review Source SF Scott F. Executive Director Civic & Social Organization Used the software for: 2+ years ### "Useful, affordable, flexible and improving " August 7, 2015 4.5 Pros The customer support! That may sound silly, but having attempted support with other databases, this is the best. The people on the phone are VERY helpful. With the software itself, my favorite feature is how easy it is to have multiple log-ins all of staff can use and update the contacts with no access to financial and other confidential information. Cons While improved and improving, I still find some of the backend items a challenge-- some HTML and SQL knowledge remains helpful. Review Source KS Karen S. Parent Volunteer Primary/Secondary Education Used the software for: 6-12 months ### "Top notch customer support " April 15, 2021 5.0 Awesome experience. Very happy with TB. Pros Amazing customer service. Quick to respond to email or phone call. Tons of excellent knowledge docs and they always help identify which one is best suited for your question. Always willing to help no matter how many times I reach out. Cons There's so much functionality and so many knowledge docs that I sometimes feel overwhelmed by it all. Wish there was a 10,000 foot view of everything the system offers, and the we could drill down into specific functionality to learn more. Customer support is awesome when I know what I want to do, but I feel like I could be doing so much more with this system. Reason for choosing Trail Blazer Non-Profit Manager Cost Functionality Customer service Review Source SR Sam R. Used the software for: ### "" January 17, 2013 4.5 Operation Rebirth is a Christian Boarding School ministering to boys and their families for 37 years. Before purchasing Trail Blazer, we used several different programs to track donations, maintain mailing lists and communicate with our supporters. Now all of of our information resides in one, easy to use database that can be accessed by any of our staff at anytime, in the office or from remote locations. The implementation of the database took very little time- we were up and running on Trail Blazer the very first day. While we are still learning to fully use Trail Blazer, it has already allowed us to track campaigns effectively and communicate with our donors instantly! Their customer support is excellent from the simplest questions to the most complex issues they are patient and yet quick to help. Review Source RN Rut N. Used the software for: ### "" November 22, 2011 5.0 CornerHouse is a non-profit that conducts forensic interviews of abused children, teens and vulnerable adults. TrailBlazer Non-Profit Manager holds information of our donors, volunteers, colleagues, referents and more. The database allows us to distinguish between the groups, and the different relationships we have with them. This allows for specified donor drives, email campaigns, and more. Customer support has been amazing: always helpful, always friendly, and always available. The online tutorials are very good at teaching you the basics and then getting you into more specific areas. The staff is very patient if you have to ask the same question multiple times. We truly recommend TrailBlazer Non-Profit Manager!!! Review Source MC Matt C. Director of Admissions Higher Education Used the software for: Less than 6 months ### "Trail Blazer: great product and great customer service" September 15, 2015 5.0 Pros We had been using an expensive product that was unreliable and very touchy, and charged a fortune for tech support. Unfortunately, we were so invested data-wise that change was fearful - until that last problem pushed us over the edge. Trail Blazer meets our needs with none of the issues the other product gave us. We have been impressed with the customer support in both the sales and the tech support arenas. We are happy with Trail Blazer. It is affordable donor management. Cons We are pretty heavily customized. There were some challenges getting set up and it took longer than we anticipated. But this had more to do with our data and needs than it did with Trail Blazer. Review Source MT Monica T. Director of Operations and Donor Relations Used the software for: ### "Awesome company" December 19, 2011 4.0 I highly recommend Trail Blazer to any non-profit! The capabilities of the system are incredible and the support from the staff/team is unbeatable. Pros Trailblazer can do just about any data tracking you need. The program allows you to query a million different things so you can get the right donor list. Cons Not always the easiest system to use. Thank God for the support team. Everyone is helpful and goes above and beyond to help and answer questions. Review Source JD Julie D. Fine Art Used the software for: ### "TrailBlazer Review" September 9, 2014 4.0 Pros Great support. It serves our purposes for a reasonable price. It's easy to connect to online activities. Cons We have downloaded it to our system because our IT folks do not trust that the TrailBlazer firewall will protect our donors. I would prefer to have online access to the system but have to be at my desk at work to access it at this time. Review Source LG Laura G. Used the software for: ### "Robust donor management with excellent Customer Support!" October 28, 2015 5.0 Our agency has only scratched the surface of Trail Blazer's functionality, but found it to be an effective tool for our fundraising needs. Client support is top-notch; I never had to wait more than a few minutes for help navigating the system. Review Source ET Erica T. Director of Development Civic & Social Organization Used the software for: Less than 6 months ### "Trailblazer is Great!" September 20, 2016 5.0 Pros The customer service is amazing. They answer all questions over the phone and via email. They are very helpful and fast. Cons I do not have a complaint. Both the product and the vendor are great. Review Source SB Sheryl B. Gift Processing Coordinator Higher Education Used the software for: 2+ years ### "Great product while we had it!" July 22, 2025 4.0 Once I understood the system, it felt natural and fairly easy to use. Support staff was exceptional, along with the Knowledge Base! Pros Functionality is awesome, able to add a variety of information; able to open more than one constituent account at a time - ease of moving back and forth; Knowledge Base is a dream and very clearly written out; staff is superb and able to help with any questions (thank you, \[sensitive content hidden\], for answering my ton of questions!) Cons Seems like there would be an easier way to pull reports of current and deceased constituents together. Review Source Response from Trail Blazer Campaign Services July 23, 2025 Thank you for the review! We enjoyed working with you over the years. Note: there is a way to include both deceased/archived donor and contact records in the same search as "active" donor records. But by default these records are hidden when flagged as deceased or "do not contact" in order for the people to not be included in direct mail campaigns, mass email campaigns, etc. KJ Kristan J. Office Manager, Bookkeeper Health, Wellness and Fitness Used the software for: 2+ years ### "Great customer support" February 14, 2025 5.0 Overall, I'm very happy with the Trail Blazer experience. Pros Trail Blazer customer service is amazing. As a very small non-profit, we use Trail Blazer differently than most of their larger clients. They've worked hand in hand with us to really tailor some of the functions to what we need to work efficiently. Cons Occasionally, it's not readily apparent or user intuitive how to do something. But again, once I've gotten direction or assistance from the support desk, it's smooth sailing. Alternatives considered [ProClass](https://www.capterra.com/p/115868/ProClass/) Reason for choosing Trail Blazer Non-Profit Manager The ProClass product didn't live up to the promises, and they weren't interested in letting us test it. Review Source Response from Trail Blazer Campaign Services February 18, 2025 Thanks, Kristan! We enjoy working with you and your organization! As always, please let us know if you need help with anything or if there's anything we can do to improve the tools for you. Talk to a Capterra advisor for free and get results within 15 minutes.