--- title: "DDI System Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DDI System the right Enterprise Resource Planning solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/101637/Inform-ERP/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- DDI System 4.6 (78) [View alternatives](https://www.capterra.com/p/101637/Inform-ERP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of DDI System Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews YM Yashika M ManagerAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “Users frequently comment that it “just works” for inventory, order management, and analytics and that it brings more structure, visibility and control compared with legacy or simpler systems.“ October 26, 2025 YM Yashika M ManagerAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “It does not integrate with 3rd party software well and anything you need to customize for your business costs a ton extra.“ October 26, 2025 YM Yashika M ManagerAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “What I like about this tool is the capability to manage our inventories and all our products efficiently ensuring productivity.“ October 26, 2025 Najmus S Relationship executiveAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Some latest updates contain bugs.“ October 29, 2025 PT Perry T EngineerBuilding Materials, 51 - 200 employeesUsed the software for: 1-2 years. “It offers strong reporting, real-time visibility, and excellent customer support, making daily operations more efficient and connected.“ October 17, 2025 SW Steven W PresidentChemicals, 11 - 50 employeesUsed the software for: More than 2 years. “The lack of mobile/remote access has been a challenge. “ November 16, 2021 Ew Esalas w lecturerHigher Education, 201 - 500 employeesUsed the software for: 6-12 months. “we can track our financial spending and also our inventory management in a more perfect manner.“ December 31, 2024 ## Showing most helpful reviews Showing 1-25 of 78 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kobie J. Secretary Used the software for: I used a free trial ### "Great for what it is" June 30, 2026 4.0 Pros It’s a good system to use. I’ve used it a couple of times something that I would recommend to people of there scope of work needed to us it. Cons It can be confusing some times but over all not a bad experience to deal with. Overall something’s could be better. Review Source CLERICAL Used the software for: 1-3 years ### "STILL NOT IMPRESSED" January 5, 2026 4.0 Pros I like that it seems to have enhanced automation. That being said, my workflow efficiency has gone up. Cons When new features come to DDI, they seem to be hard to get used to and integrating to DDI seems to be very complex. Review Source Engineer Used the software for: 1-3 years ### "Recommended" November 25, 2025 5.0 Overall, my experience with DDI System has been very positive. The Inform ERP platform is reliable, easy to navigate, and well-suited for distributors. It streamlines key business processes and provides strong visibility across operations, while the support team is responsive and helpful whenever issues arise. It’s a solid system that delivers real value day to day. Pros DDI System’s Inform ERP is intuitive and designed specifically for distributors, combining sales, inventory, and accounting in one platform. It offers strong reporting, real-time visibility, and excellent customer support, making daily operations more efficient and connected. Cons There’s not much to dislike, but some features can feel a bit dated, and it takes time for new users to get fully comfortable with the system. Review Source Relationship executive Used the software for: Less than 1 year ### "Helpful software" November 13, 2025 4.0 Overall using this software is a great experience.custoner support is good. Its a value for money. Integrates core business operations like customer relationship management (CRM), e-commerce, order entry, quoting, and reporting into a single platform. Pros Automates manual tasks, improves data accuracy, and enhances customer service. Automation is 10/10 . Using this software is very easy Cons Some latest updates contain bugs. There were some updates which i think developers should care about. Review Source Operations Manager Used the software for: 1-3 years ### "My personal accountant" January 3, 2025 5.0 Pros Inform ERP is useful in many accounting aspects and bookkeeping in mercantile and cash system. Cons Inform ERP has satisied the accounting requirements successfully. Review Source President Used the software for: 3-5 years ### "Twi-Laq Industries, Inc." November 22, 2021 5.0 The support staff has been wonderful helping us get the most out of our software. Managing customers from both a sales and accounting standpoint is easy and intuitive and has helped us grow our business significantly. Pros Sales/Order Entry - Every bit of information needed when entering an order is always at your fingertips, the system is intuitive and allows our admin staff to best support our sales force in the field. Cons The lack of mobile/remote access has been a challenge. Loggin in through a 3rd party software is an extra step that has created challenges for our sales staff that prefer to enter orders themselves after hours. I was very happy to learn that Inform Mobile is coming! Review Source eCommerce Specialist eCommerce Specialist Used the software for: 1-3 years ### "Always costing more!" October 13, 2020 2.0 Pros Once you learn DDI, it can make placing orders easier with creating specific reports nice. Cons It does not intergrade with 3rd party software well and anything you need to customize for your business costs a ton extra. Just to import "Ordered By" from our website into DDI's field was going to cost $1000.00 To create a different size label for the "Print Product Labels" was $300.00 It is overpriced for the help you receive and the training on the software was miniscule at best. Switched from We were told that DDI Systems was going to be an amazing upgrade. Review Source Owner Used the software for: 1-3 years ### "Doubled the size and revenue of my business" May 26, 2017 5.0 The people who work at DDI are absolute masters at what they do. They understand distribution and software. Frankly, they have been more like consultants to my business than just come software relationship. I knew on day 1 when was I was sitting down with the founder and CEO of this company that it would be the sort of relationship I was looking for. I have not been disappointed since. Pros I have been using Inform for just over one year. Within that time I have doubled the size and revenue of my business, the purchase of this software has been instrumental in achieving that. The reduction of time spent executing every day procedures cannot be understated. This system streamlines operations to such a degree that attention can be refocused elsewhere, like selling. The selling aspect of this system is second to none. Customer management is so well intertwined within the system. In a moment you can search a contact, know a few things about them, know what they have stopped buying from you, and translate your talent as a sales rep directly into a finished order. Everything you quote, sell, invoice, purchase and commit is represented and fully tracked in a completely live system. This is crucial to my reporting, which is also a very easy to use part of the system. The forecasting capability within the purchasing part of the software runs circles around systems that are easily quadruple the price of this system. Cons The old ecommerce package was not mobile responsive. Since the release of their new ecommerce, I have purchased it. It does wonders for my business, as it is completely integrated within the software. People can order their specific products from me on their phones and in seconds I have the order being picked and staged. Review Source Product and Opperations Manager Used the software for: 3-5 years ### "DDI-Inform. Value and support today. With a clear path to needs of the future." March 15, 2017 5.0 We switched to DDI a couple of years ago. As a HVAC-R distributor with four branches and growing sales, we needed a powerful ERP system that provided flexibility, stability, responsive support and a strong plan for the development of future features. DDI-Inform provides all that. Inform is adaptable to the way that you do business with an extensive list of features and options that can be turned on or off to fit your needs. It also provides a granular permissions model that allow business owners to determine who can do what in the system. We choose run Inform on our premises, but it can be hosted on Rackspace. Inform is very stable. But modern ERP's are complicated and you will always run into edge cases. When we have needed support, the support provided by DDI is responsive and timely. They have a web support portal that works quite well, but you can also call them if needed. The support team is large enough that you are never left without support, small enough that they remember who you are. One of the things that is important to us is an ERP that has plans to grow with emerging technology's while still being stable and usable in the near term. DDI has slowly but surely been updating Inform to the new Inform 2 interface. During this transition they have taken their time to make sure that we don't loose any functionality while consistently providing improvements in design and features. I'm excited for the future of this product. And the advantages that it will bring to our business. Pros Stable and flexible. Excellent Support and responsiveness from their team. Cons There are, of course, little minor issues. But nothing that has made us regret our decision. Review Source Sales Executive Used the software for: Less than 1 year ### "Comprehensive System but Room for Improvement" December 12, 2016 5.0 The DDI system is a comprehensive system that manages sales/warehouse needs very well, but everything else is sub-par to competition. Being a comprehensive system has it's perks; it means you can use DDI for almost all parts of your company; sales, warehouse management, analytics, and even online sales are incorporated. The strong suit of the DDI Inform ERP system at managing warehouse/ sales and analytics. He warehouse management system works very well to account for inventory, and the analytics part will tell you when certain inventory items are low and allows you to send out P/O to vendors right from the system. The sales side of the system is also great, it’s very easy to use to type in Sales Orders and adjust pricing, etc. Compared to other sales systems we used, this is definitely one of the most comprehensive. That being said, being a comprehensive system also has some drawbacks, and DDI as a system has room for future improvement. Luckily they do update their software with upgrades/updates throughout the year. The online sales portion of DDI could use work. As of right now, their online mobile ordering page isn't mobile-optimized, and compared to other applications designed for online sales/ mobile order taking, DDI's Mobi-Order performance is sub-par. However, I did hear from DDI that they are working on this portion to improve it, so hopefully with the updates will make the Mobi-Order more intuitive. Another problem we’ve encountered there is little room for customization within the DDI system itself: layouts and formats of invoices, sales orders, etc are all pre-set and not easily changed. If you really wanted to change anything, DDI will bill you for special customization, which can be costly. To summarize, there is no denying the DDI system is great for warehouse/sales management, but aspects of the online/mobile department can definitely use some improvements, as this is the future of sales. Overall, a very comprehensive system that I would recommend for the wholesale & distribution business. Pros \- Great at warehouse management - Great for sales team management, helps track salesperson - Good for accounting - Analytics for sales team / product team - Constant Updates Cons \- Lack of customization options - Lackluster features on it's mobile site / ordering app Review Source General Manager Used the software for: 3-5 years ### "User Friendly Software to manage your business" November 22, 2021 5.0 How to forecast sales and better inventory management Pros Software is very easy to learn and use. CRM in software helps ours sales team without have to purchase additional software. Cons Mobile IPAD ordering, sometime a challenge uploading to our website Switched from Was not the right platform for our business and industry Reasons for choosing DDI System Software most used by other in our same industry- Jan/San Review Source Operations Manager Used the software for: 3-5 years ### "We are a distributor and this system is perfect for our industry" June 26, 2015 5.0 Pros The system provides a smooth process, compared to our old system we couldn't keep track of old/new costs or receipts. I train everybody at our company and DDI is very easy to write a process and train right away. To be honest I am very happy we made the change to DDI, it's perfect for what we need to do everyday to service our customers. I also think we don't know everything this system could provide but we are in the works of finding out. Cons I wish there was an easier way to identify sales orders from machine part orders. If a customer calls in and says "I need a part for my machine" but if it's a customer who places a lot of orders with us the sales history screen doesn't load because it's a lot of information. If we had an option to select the sales rep name in the sales history screen it would only pull up the orders that my machine tech sold not every order. This would make serving our customer on the machine side easier and more efficient. One more thing, customer service uses the customer order pad when entering orders but when they hit save the items appear on the sales order in alphabetically order. This is an issue because we have customers who could place up to 10-20 items per order and if they used the pad it makes it very difficult to check the sales order before saving it, if they have a big order they manual enter the codes on the sales order. Review Source Office Manager Used the software for: 3-5 years ### "Inform for Small Business" April 13, 2018 4.0 Over-all this software does a great job of meeting the needs of our company, we need to learn to use forums for additional training on occasion and also do our upgrades more often. This requires an outside IT person to help so it doesn't happen as quickly as it should. Pros Software is very user-friendly, Unlimited reporting possibilities, frequent upgrades, "help" blog for additional training Cons Some features in AR/AP are lacking, not "Windows" based so setting up remote users is costly for a small business Review Source Response from Advantive April 16, 2018 Thank you Angie for taking the time to review your Inform software. We appreciate your favorable review of Inform. We can assure you Inform ERP is a fully Windows based software and runs very well in a remote environment with minimal investment. We will have one of our Specialists reach out to better understand your specific situation. Direct, Supply Chain Used the software for: 3-5 years ### "Excellent ERP that facilitates data driven decision making. Client for ten years and the software has continued to evolve." April 23, 2018 5.0 Pros The constant evolution of the interface and functionality. The Dashboard feature allows users to access enterprise wide cross functional data in real time, which in turn allows for an immediate drill down to root cause. This has proven very helpful in improving our training efficiencies. Cons We have always desired the ability for purchase orders to be set as recurring and spawned from a template. This functionality exists on the Sales Order side, and for an master distributor, who often orders in comparable lots at essentially set intervals, there would be an increase in efficiency by eliminating the need to continually created similar POs. Review Source Sales and System Coordinator Used the software for: 3-5 years ### "Distributors Deserve DDI" May 6, 2015 4.5 Pros DDI is forever changing with the times. The mobile revolution and ease of access are upon us, and DDI is following suit with their CRM features and mobile capabilities. Recently we were able to get rid of our other CRM and downsize into one software. This made it extremely easy to have our inside and outside staff communicate better. Cons I wish that DDI had a customer import feature like it's product import feature. This would make importing leads and customer information easier. But, I know that DDI listens to its users and is constantly making changes to better fit their customers. I may see this feature in future upgrades. Review Source OFFICE MANAGER Used the software for: 3-5 years ### "FANTASTIC!" April 17, 2018 5.0 Pros \- STREAMLINING OF DUTIES - CALENDAR OF DAILY TASKS - EASE OF USE - MONTHLY TIPS/HINTS - SWIFT RESPONSE(S) FROM SUPPORT Cons \- MAIN OFFICE IS LOCATED IN DIFFERENT TIME ZONE Review Source eCommerce Manager Used the software for: 3-5 years ### "Review" April 13, 2018 5.0 We have been using DDI for roughly 4 years. Cons Updates can sometimes be clunky, but they are quick to help us uninstall until they fix the issue. Review Source Network Administrator Used the software for: Less than 1 year ### "DDI is always updating and adding new features!" April 19, 2018 5.0 Even with the waiting for support I would still (and I have) recommend DDI's INFORM to others. The ERP is robust and efficient, easy to use and a great product. Pros Having an ERP that is concerned with keeping current and adding features allows us to update and change the way we do business. The robust reporting and tools to create our own reports helps us find our strengths and weaknesses and address them. Has an optional CRM that is well integrated and very helpful for building new customers and tracking lost sales. Cons The idea that the help-desk is not available to take a call and work through an issue with us. We must call and leave a message or send an email with the question/issue explained (hoping we word it so that our issue is clear). IMO paying for support should give us the option to call and expect help instantly. Review Source Accountant Used the software for: 3-5 years ### "Applicative" May 1, 2015 4.5 Pros I love the simplicity of this software! It seems that even the least, least computer savvy individual is able to work within Inform. Cons The thing I like least about Inform is the location in comparison to my location. I am on Mountain Time, they are Eastern Time, so we have a two hour difference, and it seems that the majority of my support calls are always late in the day, and I have to wait until morning for a reply. Review Source Packaging specialist Used the software for: 3-5 years ### "DDI is a great tool to help organize and grow your business" May 1, 2015 5.0 Pros DDI has many options to easily access data, inventory, and customer history. Customer quotes look professional and easy to read. Reports can be run with the touch of a finger and are very informative, this software is user friendly and easy to learn. Cons There is not much to say that I don't like about the software or the support all areas have been great Review Source Receptionist Used the software for: Less than 1 year ### "DDI is a breeze to use" May 5, 2015 4.5 Pros I have been with Caravan Packaging for a month, the company launched DDI 6 months before I started and I can honestly say training on the job has never been easier, I've used many different systems but never one so user friendly. There are so many different ways to navigate to the same screen and the help index "is actually helpful!". I've also heard a lot of feed back from other employees that were here before me that DDI has saved so much time, no longer having to use handwritten Invoices and now routing orders to the trucks for delivery is a breeze. Also communication with customers has increased, we can now email or fax them their invoice with just a few clicks. Thank you DDI team for helping this small company in a BIG way. Cons I really don't have much to say here, I have had difficulties with Reports, especially the Advanced Report Writer, however I believe with time and further training I can become an expert at generating any kind of report. Review Source Sales and Service Tech Used the software for: 3-5 years ### "A Great Overall ERP With Even Better Updates" April 13, 2018 5.0 Pros Consistent updates, Great Support, Intuitive, Easy to Report Specific Data, Mobility for outside salesman. Cons I really don't have many complaints. Most of the issues we've had have been a simple fix for the support team or local IT department. Review Source Manager Used the software for: 3-5 years ### "Love the software!!!" April 13, 2018 5.0 For as long as I've been using the software I have not found an issue that could not be fixed. No cons as of yet. Pros DDI makes reporting very easy to use. Upgrades are smooth for the most part. Customer service at your finger tips. Review Source IT Helpdesk Used the software for: Less than 1 year ### "not ready out of the box" June 7, 2017 3.0 Pros It is a complete erp in one if that's what you want. Hard to customize and integrate with other erp systems. Cons You have to be connected to your internal network for the apps to work. Also, their support team doesn't seem the most technical. Review Source CONVERTING MANAGER Used the software for: 3-5 years ### "DDI Use and Company Wide Needs" May 1, 2015 5.0 Pros Easy system to use, can navigate simply and self teach most areas. Cons Password changes frequncy is to often for my liking Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.