--- title: "DDI System Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DDI System Software - reviews, pricing plans, popular comparisons to other Warehouse Management products and more." source_url: "https://www.capterra.com/p/101637/Inform-ERP/" page_type: "product" language: "en" publication_date: "2026-10-05" --- # DDI System Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) DDI System ## What is DDI System? DDI System is a distribution management technology that combines daily operations with customer relationship management (CRM), e-commerce and reporting features in one system. Inform is suitable for single location distributors and multi-division organizations in both on-premises and hosted systems. DDI System helps users manage customer engagement by combining CRM with daily operations such as order entry, quoting, delivery inquiry and customer service. ## What is DDI System used for? [Order Management](https://www.capterra.com/order-management-software/)[Distribution Accounting](https://www.capterra.com/distribution-accounting-software/)[Enterprise Resource Planning](https://www.capterra.com/enterprise-resource-planning-software/) Top alternative Featured Overall rating Based on 78 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Starting price $10000 Flat Rate, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DDI System?[Manage this product listing](https://www.g2.com/products/ddi-system/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DDI System 4.6 (78) VS. [4.2 (1,132)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting Price $10000 Flat Rate, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (78) Ease Of Use 4.2 (1,127) Value For Money 4.5 (45) Value For Money 4.1 (888) Customer Service 4.6 (62) Customer Service 4.3 (1,056) ## DDI System alternatives [4.2 (2,077)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,334)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.6 (963)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (245)](https://www.capterra.com/p/144117/Craftybase/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/101637/Inform-ERP/alternatives/) ## FAQs about DDI System Overview ### What problems does DDI System solve? DDI System solves slow order entry, scattered customer and inventory records, handwritten invoicing, and weak visibility into quotes, backorders, costs, and receipts. Distribution teams, sales reps, customer service, warehouse staff, accountants, and managers use it to speed training, improve reporting accuracy, route deliveries faster, and resolve issues quickly with responsive support. Answer based on 53 reviews Overview ### Which roles and teams benefit most from DDI System? DDI System is most used by office managers, operations leaders, warehouse and purchasing teams, and customer service staff in distribution businesses. Executives and owners rely on it for visibility into inventory, sales, and performance, while frontline teams use it to manage orders, purchasing, accounting tasks, and daily branch or warehouse workflows. Answer based on 76 reviews Overview ### What company size and industries is DDI System built for? DDI System is built primarily for small wholesale distributors, with 92% of reviewers from small businesses and just 4% each from midsize and enterprise companies. It serves distribution-focused industries led by Business Supplies and Equipment at 26%, Consumer Services at 25%, and Paper & Forest Products at 14%. Answer based on 78 reviews Features and Usability ### What are the key features of DDI System? DDI System includes core ERP features for distributors such as sales order entry, inventory management, accounting, and purchasing, with warehouse management and shipping support. Differentiating features include advanced reporting through Analytics and Advanced Report Writer, dashboards for open orders and backorders, integrated CRM, and real-time visibility across stock levels and customer history. Answer based on 41 reviews Getting Started and Support ### How easy is it to onboard and train a team on DDI System? DDI System is generally quick for most employees to learn, especially day-to-day tasks, with in-person training, live online sessions, webinars, and documentation available. Reviewers say new hires and sales users onboard quickly, while admins, report writers, and analytics users often need more time, added guidance, and more formal onsite training. Answer based on 20 reviews Getting Started and Support ### What customer support options does DDI System offer, and how do users rate the experience? DDI System offers email/help desk, FAQ/forum, a knowledge base, phone support, and 24/7 live representatives. Users often describe support as responsive, helpful, and knowledgeable, with useful built-in help and follow-up. Some report waiting on callbacks, late-day delays tied to time zones, and occasional concerns about technical depth. Answer based on 41 reviews Features and Usability ### How well does DDI System handle reporting? DDI System offers flexible reporting with real-time visibility, custom analytics, and scheduled exports that fit distribution workflows well. Many operations, sales, and purchasing teams find daily reporting easy and informative, though advanced report creation can take training and some users find certain report options confusing or harder to customize. Answer based on 22 reviews Features and Usability ### How good is DDI System for order and inventory management? DDI System handles order entry and inventory control well for wholesale and distribution businesses that need clear daily visibility. Warehouse teams and purchasing staff value stock tracking, backorder views, purchase order support, and shipment workflows, while some businesses note that mobile ordering, ecommerce connections, and certain custom processes need improvement. Answer based on 19 reviews Features and Usability ### Is DDI System easy to use? DDI System feels intuitive for many distributor teams, with easy navigation, helpful dashboards, and fast access to order and customer details. New staff often learn core tasks quickly, but some users say the interface has a learning curve, update experiences can feel uneven, and mobile or customization options remain limited. Answer based on 16 reviews ## Features AI summary Based on 2,559 Warehouse Management reviews Capterra data shows that buyers of Enterprise Resource Planning software rank the following features as their top priorities: - **Order Management** (**46%** of reviewers rated this feature as critical) - **Accounting** (**54%**) - **Billing & Invoicing** (**54%**) DDI System supports **Order Management** and **Accounting**, giving businesses the tools to track sales activity and manage core financial records in one system. However, it does not include **Billing & Invoicing**. Instead, it offers other features that reviewers also rate as important, including **Inventory Management** (**50%**), **Financial Management** (**45%**), and **Purchase Order Management** (**41%**). These features help businesses maintain stock accuracy, oversee financial operations, and manage supplier purchasing, allowing teams to keep daily operations organized and make better planning decisions. Order Management 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Inventory Management 4.3 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Financial Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan, manage, and track the financial activities of an individual or organization Purchase Order Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, send, and track purchase orders and their statuses Mobile Access 4.7 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Warehouse Management 4.1 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Manage and track operations and inventory within warehouses DDI System 45 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Demand Forecasting: Forecast customer demand using historical insights and simulations - Distribution Management: Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. - Document Storage: Store and organize documents in a centralized system - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Distributors: Primarily serving wholesale distribution companies and supply chain industry professionals - Forecasting: Form predictions based on past and present data/trends - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - Integrated Business Operations: Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Kitting: Group and package individual but related items as one package set - Mobile Access: Access software remotely via mobile devices - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Receiving: Manage all receiving processes within a warehouse - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supply Chain Management: Manage the planning and execution of supply chain activities - Task Management: Create, manage and track all task activities and progression - Templates: Sample files or documents that could be customized as needed or used as is - Warehouse Management: Manage and track operations and inventory within warehouses - Website Management: Built-in website builder or integration with third-party site - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (78) 4.5 Based on 78 reviews ## Pricing Value for money 4.5 (45) Basic $10,000 Flat Rate,One Time Value for money 4.5 (45) 4.5 Based on 45 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (62) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (62) 4.6 Based on 62 reviews ## User reviews Overall rating 4.6 Based on 78 reviews Filter by rating 5(47) 4(26) 3(3) 2(2) 1(0) Mentioned topic Sorted by most recent KJ Kobie J. Secretary Accounting ### "Great for what it is" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 June 27, 2026 Pros It’s a good system to use. I’ve used it a couple of times something that I would recommend to people of there scope of work needed to us it. Cons It can be confusing some times but over all not a bad experience to deal with. Overall something’s could be better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA MICHAEL A. CLERICAL Warehousing ### "STILL NOT IMPRESSED" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 26, 2025 Pros I like that it seems to have enhanced automation. That being said, my workflow efficiency has gone up. Cons When new features come to DDI, they seem to be hard to get used to and integrating to DDI seems to be very complex. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Najmus S. Relationship executive Accounting ### "Helpful software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 29, 2025 Overall using this software is a great experience.custoner support is good. Its a value for money. Integrates core business operations like customer relationship management (CRM), e-commerce, order entry, quoting, and reporting into a single platform. Pros Automates manual tasks, improves data accuracy, and enhances customer service. Automation is 10/10 . Using this software is very easy Cons Some latest updates contain bugs. There were some updates which i think developers should care about. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YM Yashika M. Manager Accounting ### "An honest review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2025 Overall, the experience with Inform ERP is positive and solid, especially for wholesale/distribution businesses that need a broad-function ERP system. Users frequently comment that it “just works” for inventory, order management, and analytics and that it brings more structure, visibility and control compared with legacy or simpler systems. Pros ''Excellence'' is the word I'd use to describe it. What I like about this tool is the capability to manage our inventories and all our products efficiently ensuring productivity. Also it has an optional CRM that is well integrated and very helpful for building new customers and tracking lost sales. Stable and flexible. Excellent Support and responsiveness from their team Cons It does not integrate with 3rd party software well and anything you need to customize for your business costs a ton extra. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PT Perry T. Engineer Building Materials ### "Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2025 Overall, my experience with DDI System has been very positive. The Inform ERP platform is reliable, easy to navigate, and well-suited for distributors. It streamlines key business processes and provides strong visibility across operations, while the support team is responsive and helpful whenever issues arise. It’s a solid system that delivers real value day to day. Pros DDI System’s Inform ERP is intuitive and designed specifically for distributors, combining sales, inventory, and accounting in one platform. It offers strong reporting, real-time visibility, and excellent customer support, making daily operations more efficient and connected. Cons There’s not much to dislike, but some features can feel a bit dated, and it takes time for new users to get fully comfortable with the system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GG Gary G. CEO Food Production ### "Extremely awesome product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2025 Overall I am very satisfied with the product it is very user friendly and allows me to manage my business efficiently Pros I love the fast customer service response that is offered within the company also it's a great tool to to manage and maintain orders and productivity Cons Although it is a extremely great product nonetheless I will say it is a quite big expensive which could be considered in the pricing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Dimple S. Sr Accounts Associate Accounting ### "ERP Excellent Features & Reliable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 2, 2025 My overall experience with Inform ERP is great Helps to maintain inventory, customer feedback tracking, Crm & E-commerce support excellent Pros Customized Tools like Price, Inventory Crm- Helps to track Sales & Customer Cons Price of maintenance little higher can be reduced my opinion Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GL Gawie L. Operations Manager Packaging and Containers ### "My personal accountant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 1, 2025 Pros Inform ERP is useful in many accounting aspects and bookkeeping in mercantile and cash system. Cons Inform ERP has satisied the accounting requirements successfully. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EW Esalas W. lecturer Higher Education ### "review on inform ERP" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 31, 2024 a good tool that calls for proper understanding in order to easily exploit it Pros inform ERP is a perfect tool when it comes to connectivity with almost all joints of our wholesale sections. we can track our financial spending and also our inventory management in a more perfect manner. Cons Inform ERP is such a great tool although it comes with some limitations: the tool does not intergrates well with other tools, also the tool has a lower learning curve due to it's less user-friendly interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Samana M. IT Support Specialist Information Technology and Services ### "My points view with Inform ERP as a daily user." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 20, 2024 Largely influence our decision making from real-time analytics,insights and reports. Pros It's super helpful with real-time analytics, insights which largely influence our decision making. Cons Great for real-time reporting and got no complaints. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/101637/Inform-ERP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fishbowl vs DDI System](https://www.capterra.com/compare/101637-123794/Inform-ERP-vs-Fishbowl) [NetSuite vs DDI System](https://www.capterra.com/compare/101637-135757/Inform-ERP-vs-NetSuite)