# OwnerRez Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OwnerRez the right Hospitality Property Management solution for you? Explore 261 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100831/OwnerRez/reviews --- OwnerRez 4.9 (261) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OwnerRez Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews CL Cherie L FounderHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The level of automation, integration, customization, and detail it offers allows me to create a true guest experience — not just manage bookings.“ May 16, 2026 Kim E Owner - Property Manager-in-ChargeHospitality, Self-employedUsed the software for: More than 2 years. “The property management reporting capabilities had been lagging.“ January 28, 2026 AW Andrew W CEOHospitality, Self-employedUsed the software for: 1-2 years. “The platform also does everything I need right now – channel management, automation, payments and guest communications – and gives me room to grow as I get more advanced.“ January 17, 2026 JT Jessica T OwnerReal Estate, Self-employedUsed the software for: Less than 6 months. “A little difficult to know where to go if you aren't very tech savvy - I use several CRMs as part of my job and still find the platform a little difficult to navigate.“ January 13, 2025 Anna K Founder and OperatorHospitality, Self-employedUsed the software for: More than 2 years. “Account restoration was completed within hours, which saved significant rebuild time and allowed me to relaunch my direct booking site in just three days.“ March 2, 2026 CL Cherie L FounderHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “I have never received a bill from them for help!“ May 16, 2026 HS Haley S Operations ManagerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “It is user friendly, updated constantly with new changes to the industry and takes care of anything and everything you would ever need as a sole landlord or large property management company - from quotes, to bookings, to payments, to monthly statements and so much more.“ July 21, 2025 Axel K CEOHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “For example there's no way to let the guests automatically update their email address.“ September 14, 2024 ## Showing most helpful reviews Showing 1-25 of 261 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carl P. Owner Hospitality Used the software for: 2+ years ### "Outstanding Job- Would Highly recommend OwnerRez " January 20, 2025 5.0 From the time I booked our first meeting, timeframe was established and everything was ontime and on budget. Pros They were outstanding to work with, they set expectations on timelines and mett them, Cons Really not much- at all- if anything it was you needed to scheduled a call but overall that was the best way to meet and discuss issues & concerns. Alternatives considered [BrightSide](https://www.capterra.com/p/168870/BrightSide/) Reason for choosing OwnerRez I recently switched to , and I'm really happy with the results. It's easy to use, and the community and monthly webinars are very helpful. But the best part is that the OwnerRez staff really understands my business and the issues that arise. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) In 2022, we moved to another property management system. But we were forced to move back to three months later because we needed an API for a more modern, updated website. OwnerRez is a better technology stack, and we don't plan to leave again. In fact, we've now migrated our website to OwnerRez as well. Review Source JA Jay A. Founder Hospitality Used the software for: Less than 6 months ### "Exceptional Product and People" January 20, 2026 5.0 I have been an Information Technology (IT) Director for most of my professional career, working across a wide array of enterprise and operational systems in multiple environments. Part of that experience includes time spent at a world-class, five-star resort in Florida, where customer service is exceptional across every component of the organization. That combination of broad technical leadership and high service hospitality has given me a very high standard for both technology platforms and the teams that support them. Since initially working with , I have been very impressed. From an IT professional’s perspective, the consistently designed user interface makes the system almost self-explanatory. Workflows are logical, intuitive, and cohesive, allowing users to become productive quickly without sacrificing depth or control. By leveraging OwnerRez's built-in automation and artificial intelligence (AI) capabilities, I successfully implemented the system for a single property in less than a month. For a platform of this scope and flexibility, that timeline is exceptional. Equally, if not more important, are the people behind the software. Every support request I have submitted has received timely responses, and the support team has consistently been knowledgeable, helpful, provided options, and genuinely pleasant to work with. That level of reliability and professionalism is critical during both implementation and ongoing operations, when my focus must be on guests, not on administrative functions. Overall, the consistency in everything OwnerRez does clearly stands out. From system design to customer support, OwnerRez delivers a level of reliability, polish, and customer focus that is rare in almost any industry. Pros A clean, consistent interface, strong automation, and a highly responsive support team that is always helpful and professional. Cons The platform’s flexibility means more decisions up front, which can slow initial setup for first‑time users. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez Free trial and ease of use during the trial period. Review Source GR Guillermo R. Owner Hospitality Used the software for: 1-2 years ### "it works but needs a lot of improvement " March 14, 2023 3.0 Pros The system works that it is important and their pricing it is competitive something that I appreciate but the system needs a lot of improvement Cons I would love to get hear by . We have problems because we can't get response from customer support. They are telling us that the problem is our something that it is not and every time we need something we got no answer. I would like to SPEAK with them but they don't even provide a phone number to users ( you can imagine) , also many promised things are not complete . I would like to tell all of this directly to them but it is impossible. Maybe once you put this kind of " reviews" they can hear you Switched from [CiiRUS](https://www.capterra.com/p/134175/CiiRUS/) it works better Review Source Anna K. Founder and Operator Hospitality Used the software for: 2+ years ### "“Restored in Hours, Live in Days — Exceptional Support”" March 2, 2026 5.0 As the owner of Kenyan Furnished Rentals LLC, I recently relaunched our direct booking website using ’s Hosted Website platform, and the experience has been exceptional. Their team restored my previous account within hours, which saved me days of rebuilding and allowed us to go live in just three days. The support has been fast, thorough, and incredibly clear — even during the 14-day trial period. Special thanks to \[sensitive content hidden\] for her detailed follow-up and structured guidance after our call. OwnerRez’s templates are simple, professional, and functional. They prioritize stability and usability over unnecessary complexity, which is exactly what a growing, service-driven business needs. Reliable platform. Outstanding support. Highly recommended. — Kenyan Furnished Rentals LLC Pros Outstanding customer support and onboarding experience. The 14-day free trial gave me full access to build and relaunch without pressure, and the Jumpstart call was incredibly valuable. \[sensitive content hidden\] provided detailed, structured follow-up after our session, and additional support team members handled post-launch tickets quickly and clearly. Account restoration was completed within hours, which saved significant rebuild time and allowed me to relaunch my direct booking site in just three days. The hosted website templates are clean, stable, and purpose-driven — designed to get you operational fast without unnecessary complexity. Cons The platform can feel a bit overwhelming at first because it’s feature-rich and very configurable. There’s a lot of power under the hood. However, the documentation, video tutorials, and responsive support team make the learning curve manageable. Once you understand the structure, it becomes extremely efficient. I was able to relaunch my website in three days using their Hosted Website platform, which speaks to how quickly you can move once you’re oriented. Review Source WG Will G. Rental Agency Manager Real Estate Used the software for: 2+ years ### "Manager..." April 23, 2025 5.0 We are a large rental agency, over 200 properties, with a very unique market. The ease of use, streamlining of former mundane tasks, customization, reporting, Help articles for DIY fixes, expert support when you tap-out and give up the DIY approach and much more make OR the best business decision we've made in longtime. Pros Founded by Short Term Rentals Hosts, they know how to build a product that performs as needed. OR is a time saver, a valuable tool, and a necessity for a Property Manager or Rental Agency!! We love the reporting, easy API connections, central inbox, bulk statement generation, desktop and mobile use, owner's portal, and more. Cons Easily the biggest con for us is that we didn't switch to OR sooner. From the minute we switched we wished we'd done it years before. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez OR had more features we needed, a price point we were comfortable with and is founded by short term rental owners who get what is needed. Review Source NW Natalie W. Owner Hospitality Used the software for: Less than 6 months ### "Such an amazing PMS- I wish I had found them sooner! " July 30, 2025 5.0 With such terrific support and a terrific product I would say its been terrific. \[sensitive content hidden\] encouraged me to just take one step at a time..... so i am trying to do that. \[sensitive content hidden\] was so patient and walked me through everything so it was set up well. It is very rare to find this based on my experiences! Pros After trying a year with Lodgify and a few months with Hospitable I was ready to skip PMS's all together. OR thinks of everything! There is a lot to know but the support is so helpful and encouraging unlike any of the others i worked with! ALso, it is less expensive! Cons The amount of information to learn~ the capabilities are so incredible but its overwhelming to learn it all. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez Because you were recommended by another host. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) First, we lost all VRBO business! 2nd, it didn't have the ability to do as many things as OR. 3rd, you are less expensive. Review Source KG Kali G. Vacation Rental PM Real Estate Used the software for: Less than 6 months ### "OwnerRez is Amazing!" September 9, 2025 5.0 It has been a fantastic experience! I love everything that you can do with this system - down to the smallest detail! I appreciate the hand holding while users are getting up to speed on each specific area throughout the site. Its a genius tool and its worth every penny! Pros is such a fantastic system that streamlines and makes my job so much easier. The staff support is the best I have seen! When I ask questions or need assistance they are always so quick to respond and help! Even after a few messages back and forth they are still so kind and gracious while I am learning and trying to understand the process! Every single host has gone above and beyond to help me through this adjustment! Cons I wish there was a phone app for this site - I do feel like I need to lean on the Airbnb/VRBO notifications in order to stay up on the guest communications - I don't want to miss anything so until I can make sure it's all covered then I cannot full let go of the other platforms! Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) had Owner Portals and I felt like that was crucial for my team! Review Source DM Danny M. Owner Hospitality Used the software for: 6-12 months ### "Tough start with great results" July 21, 2025 5.0 My overall experience has been great. Now that the growing pains are mostly behind me I am able to manage my listings. Pros I love that it’s very robust and has a ton of features that many other PMS systems do not. They also integrate in with more than any other PMS. Cons The worst thing about is the learning curve. It was extremely difficult getting started with them. Even though they did offer one on one training. It took me a few of them and many hours to get the hang of it. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez Because they’re one of the most robust software companies out there. I heard they were difficult to get adjusted to but once you learn the ropes that they are amazing and I would agree. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) They did not have all the features to be able to grow into a larger company Review Source RD Rolf D. Managing Member Hospitality Used the software for: Less than 6 months ### "Solid Platform" July 22, 2025 5.0 The onboarding was thorough. Even when I wanted to rush forward with making it live \[sensitive content hidden\] made sure we took the time to make sure everything was implemented correctly. Pros I'm relatively new to the software. It appears to me to be very robust and have received comments when integrating with other software that it is very quick. It's a solid foundation for my business and with 3rd party apps I've been able to streamline my business to remain competitive. Cons This isn't a critique of as so much as Booking.com. I'm looking forward to OwnerRez mastering pushing data into Booking.com. At the same time I understand Booking.com doesn't make it easy. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez It fit my needs better. Guesty was more expensive and seemed to be geared towards larger property management companies that manage hundreds of listings. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) is more robust. The ability to sync Quickbooks was important to me also. Review Source HR Harold R. Owner Real Estate Used the software for: Less than 6 months ### "ProConnect with OwnerRez is Wonderful " November 14, 2025 5.0 So far we have finished the onboarding process with great help from \[sensitive content hidden\]. She was so patient with us and provided great support through helpful support articles and screen sharing. \[sensitive content hidden\] was a lifesaver! Pros We liked the value for the money. The software is amazing and \[sensitive content hidden\] help with the Onboarding Process was so supportive. Would highly recommend taking advantage of the 's team of professionals helping to make the listing process so seamless. Cons The learning curve is high but the more times you go into the program you learn to navigate everything faster. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez The price and also the reviews were the important factors Review Source KH Kathy H. Owner Real Estate Used the software for: Less than 6 months ### "Great Product! Highly recommend!" January 22, 2025 5.0 So far I’ve had a great experience with . Everyone has been so helpful and the product has been great! Pros That it helps streamline everything making my job easier! Cons It’s a little overwhelming if you have to set it up by yourself, but I used the ProConnect service and \[sensitive content hidden\] was amazing! Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez Price and features were my main reasons for choosing Review Source SG Sean G. owner Music Used the software for: Less than 6 months ### "The only choice in my opinion" January 8, 2025 5.0 Pros Their customer support is by far the best I have ever experienced with a software application Cons Having to create duplicate guest messages for different methods of sending. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) OR had the ability to optimize a hosted site for seo and more in depth customization overall. Review Source MR Max R. COO Hospitality Used the software for: 2+ years ### "Ownerrez is the most versatile and customizable booking platform on the market!" October 15, 2025 5.0 is the most versatile and customizable booking platform on the market hands down. They're also constantly updating things, are always fast at responding to our questions or issues, & they have dozens of incredible partnership opportunities to suit your needs. We have over 110 Furnished Monthly Beach Rentals in Los Angeles and Ownerrez is able to handle them all with ease. We will never use another service. Feel free to check out our business at www.scvr.net to see for yourself! Pros How versatile and customizable their service is. They have a feature for literally everything you can think of. Cons None so far! Any issues or bugs that we have experienced have always quickly been resolved by their team. Review Source MZ Marcella Z. Instructor Fine Art Used the software for: 2+ years ### "Wonderful product for short term hosts." June 12, 2025 5.0 I highly recommend to people when given the opportunity, as it has helped streamline and automate our business. Also, you are able to run a wide variety of reports. Pros Excellent and customizable product and functions for managing our STR. If I ever have a question or a need, their tech support is stellar. They are patient and thorough. There is a setting for automatic good reviews and delayed reviews, which can be helpful if you've had a problem guest. It syncs well with Airbnb and other platforms, so you can manage your listing from one place. Also, you can have a dedicated website through them, as well as integrate your smart locks and send custom lock codes to your guests. Cons I have not experienced any cons in the 2-3 years I've used . It takes a while to learn everything, but that's because there is so much you can do with it. Review Source MS Matt S. Agent and Short Term Rental want to be Insurance Used the software for: Less than 6 months ### "Owner Rez Rocks" September 10, 2025 5.0 100 out of 100. I am loving my new toy. This software is so user intuitive. I feel like a top 1% host all the sudden, just needed the right club in the bag. Pros I can integrate all the OTA channels into one platform. In the past I was struggling to update VRBO then Airbnb, it was a mess. Cons There is a bit of set up at the beginning but the team is amazing. I kept asking if the amount of time they were spending with me was normal, you want to talk aboout above and beyond. Review Source MP Maura P. owner Hospitality Used the software for: 2+ years ### "Love OwnerRez! " October 27, 2025 5.0 Streamlined my business I could not manage without it. Even now that I am downscaling I keep it for just a few properties. Pros There are lots of options for customizing my marketing, pricing etc and the customer service is amazing. Cons There may be too many options - it can get confusing, but customer service is very responsive. I have tried to get friends on it, but it is intimidating at first glance so they resist. Review Source RB Ryan B. Owner Real Estate Used the software for: 1-2 years ### "Ownerrez has been pivotal to our success" April 25, 2025 5.0 From initial setup to ongoing maintenance and customer support, has truly allowed us to be successful in our first STR. I think the OwnerRez staff and support team is probably their greatest strength. Whenever I ask a question, not only do they answer the question thoroughly but also take the time to review my listing and preferences to give specific insight and suggestions on adjustments I can make to address my problem/question. This takes extra time on their end, but is why their product is so good. Pros The quality of is top notch. All functionality seems to work flawlessly, and if there are any questions the support team is quick to respond and gives thorough feedback. Cons I would love to see additional functionality and customization options with the hosted websites. Review Source AA Allison A. Owner Hospitality Used the software for: 6-12 months ### "AMAZING CUSTOMER SERVICE (I see you \[sensitive content hidden\])!" January 30, 2026 5.0 Customer service \[sensitive content hidden\] responds in record time and makes the learning process manageable. Pros The customer support is truly the best! I receive answers to my questions in minutes to a couple hours. Can't ask for more. Cons It takes time to learn how to utilize the platform optimally. There is no continuous chat option within the platform if a guest makes a direct booking. Review Source LR Laddavone R. Partner Real Estate Used the software for: Less than 6 months ### "Loving OwnerRez!" March 2, 2026 5.0 has been great and has simplified the management of my STR which used to be a very stressful ordeal for me. Once you learn them, the features are very intuitive and easy to manage multiple listings in various sites all in one platform. Does not get better than that. Pros I like to have all features and ease of management, guest communication, security, and tools all in one place and is exactly what I was looking for and its great value for the money. The help assistance is amazing and trainer \[sensitive content hidden\]) is super knowledgeable and easy to work with. Cons It is a lot to learn but that is expected with all the great features that is needed in a complex industry. Review Source KS Kristine S. Shor Term Rental Owner Real Estate Used the software for: Less than 6 months ### "Owner Rez gives you the confidence and the tools to run your own business" April 24, 2025 5.0 FABULOUS!! They took the time to make sure I understood how to use all the options and then verify you set them up correctly. Pros Owner Rez provides everything you need to run your short term rental from the automatic triggers to communicate with your guests to the BEST onboarding team that will spend all the time it takes to help you understand and set up your account to make sure everything is running properly! Cons The only downside (if you can call it that). They provide you with so many options that it can be a little overwhelming. Review Source RB Rebecca B. Owner Hospitality Used the software for: 1-2 years ### "Best API software for vacation rentals" March 20, 2025 5.0 Very robust software that allows me to manage multiple properties with ease! Pros The ease of integration with all short term rental platforms such as AirBnb, VRBO, Booking.com, and many others Cons There currently is no AI messaging system Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez The highest number of positive reviews given Review Source MM Marian M. Owner Manager Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] in OnBoarding makes learning OwnerRez so easy" June 14, 2025 5.0 Pros The service that \[sensitive content hidden\] gave in on boarding was second to none. It is clearly a very well thought out platform. Everything seems to be streamline and they seem to be continuing to improve and develop extra ways that owners can help landlords. Cons I don’t have complaints. Everything is going smoothly, however, I trust that if there is any concerns, owner, Rez will be there to help me. Review Source KS Karen S. na Hospitality Used the software for: Less than 6 months ### "Amazing Program" May 7, 2025 5.0 Pros platform is a great tool for individuals who want to manage their own property! The support team is friendly and very knowledgable regarding their platform and VRBO/Airbnb platforms. There are plenty of help tutorials and instructions to assist in building your site. If you are a newcomer to property management - I highly recommend ProConnect. Cons There is nothing at this point that I least like regarding Review Source CR Chris R. Vacation Rental Concierge Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] was fantastic helping us, even though we were total slackers with our homework!" March 26, 2025 5.0 Fantastic. \[sensitive content hidden\] was Amazing!! We are very excited about how much time we are going to save with the automations. Pros The automations are amazing. Going to save us so much time!! Cons The setup process does take a while, but it's so worth it in the end. Review Source JR Jason R. Owner Real Estate Used the software for: Less than 6 months ### "Great Experiences" December 5, 2024 5.0 Extremely happy with everything that has been provided up to this point. Pros Ease of tracking for properties. One stop updating for multiple platforms. GREAT CUSTOMER SERVICE! Cons Getting everything set up can be a little confusing. However, there is plenty of information to walk you through every step. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.