# Text Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Text Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/10031687/Text-App --- # Text Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Text ## What is Text? Text turns customer conversations into revenue. It surfaces buying signals already hiding in your support queue, so every chat becomes a chance to sell. AI agents don't wait for questions. They reach out to hesitating visitors, detect intent, qualify leads, and capture details around the clock. When intent is high, they route the conversation to the right person with full context, so your team can close instead of catch up. When no one's online, the AI keeps working: resolving queries, collecting leads, and setting your team up for meaningful follow-ups. The AI resolves repetitive questions end-to-end, trained on your knowledge base, with a 74% resolution rate versus 59% industry average. Define what it does in plain language, no code needed. Point it at your website and it's handling conversations the same day. Security - SOC 2 audited - GDPR and CCPA compliant - PCI DSS certified 14-day free trial, no credit card required ## What is Text used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 24 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Text alternatives [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (24,092)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (3,414)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10031687/Text-App/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Transcripts/Chat History 4.4 (13) 100.00% of 13 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Mobile Access 4.4 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-Time Monitoring 4.4 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Real-time Consumer-facing Chat 4.5 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Reporting/Analytics 4.8 (8) 87.50% of 8 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Branding 4.4 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Text 136 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Analyze data and automatically generate insights using AI/ML technologies Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Group campaigns by project, client, or campaign for better management. Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Identify customers at risk of migration and activate strategies to retain them Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Interprets what a user is doing based on context and helps guide them through the process. Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships A website or login for customers to access information Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more For the intention to be used by developers Used as a promotional or demonstration tool in sales and marketing presentations Games or game-like elements to track progress and reward accomplishments Use AI to generate content in the form of text, images, videos, etc. Geographic location of visitors determines behavior of the software Managing service requests, incidents, IT issues & support with a ticketing system Organize, prioritize, and manage incoming communications Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify different languages Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Allows users to manage data from a number of sources Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English Form to collect visitor contact information when live chat isn't available Generate personalized communications upon request to meet customer needs Send personal messages to clients or attendees A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history See options for potential search queries within the system Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Automatically handle routine, repetitive tasks and processes without the need for manual intervention Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (24) 4.7 Based on 24 reviews ## Pricing Value for money 4.3 (23) Free Trial Essential $25.00 Per User,Per Month It includes: - 1 AI agent - 10+ AI agent resolutions - 5 Reply suggestions - 5 AI text editing - 10,000+ API calls - 50 Live visitors tracked - 10 Custom skills - MCP server - AI Copilot - Shared inbox and ticketing system - 3 workflows Growth $99.00 Per User,Per Month It includes: - Everything in Essential - 10 AI agents - 200+ AI agent resolutions - 50 Reply suggestions - 100 AI text editing - 200,000 API calls - 400 Live visitors tracked - Chat topics insights - Tag suggestions - Ticket and chat summary - Team canned responses - 10 workflows - 30 campaigns - Advanced widget customization - Advanced reporting Value for money 4.3 (23) 4.3 Based on 23 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (24) 4.6 Based on 24 reviews ## User reviews Overall rating 4.7 Based on 24 reviews Filter by rating 5(18) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Manager Consumer Goods ### "Great too for customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2026 We have been a client for several years and had very positive experience. Highly recommend this app service. Pros AI features that frees up time to work on other tasks. It is not perfect and may take time to train, but well worth it. Cons Nothing to think of. Overall positive experience. At time AL chat bot gets confused which website customer is coming from. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Rose H. Marketing Director Education Management ### "Reliable, Low-Maintenance Support Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 May 7, 2026 We've used LiveChat for support on our university website and it's been a dependable, low-friction tool. It handles the core job well, giving prospective students and visitors a quick way to connect with us in real time, without requiring much ongoing maintenance or administration. For teams that need a solid, no-fuss live chat solution, it delivers. Pros LiveChat does exactly what it promises without a steep learning curve. Our team picked it up quickly, and it's been stable and easy to manage day-to-day. The interface is intuitive and it integrates cleanly into our website. Cons The admin-facing support chat appears to be bot-driven, which can make it harder to get quick answers when you do have a question. That said, we rarely needed help, so it was a minor inconvenience at most. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jai-Anne B. Escalated services Consumer Goods ### "Text App is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 6, 2026 My overall experience has been great honestly, easy to use and I like the fact you can see what the customer's typing before they hit send so you can better anticipate what they need and get a solution faster. Pros I like most that is very easy to use and navigate through the website, the chat design is also very nice. Cons I find that the idle time interferes with looking into matter's further, sometimes customer requests take a little more time to look into so it would be helpful If that was a bit longer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Anthony R. Senior Manager, Customer Service and Support Music ### "Text/LiveChat is worth a shot" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 6, 2026 Overall, pretty good. WE haven't yet integrated with other services or tried the AI, but the templates are handy. The service is very responsive and friendly. Pros Provides an all-in-one solution for text, chat and bots. The configuration and reporting are not overwhelming. Cons Our card on file expired, which triggered the pricing structure changing on us unexpectedly because our grandfathered rate could not be reinstated once we updated the card. IF we had advanced notice of the card soon expiring, this would not have happened. Also, between a chatbot, textbot and three seats, there's a separate invoice for each. It should all be on one invoice. Switched from [Generative Studio X](https://www.capterra.com/p/162057/OneReach/) They retired the platform we used. The cost of GDPR compliance was cost-prohibitive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GJ Gracie J. Communications Coordinator Apparel & Fashion ### "Easy to use! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 4, 2026 Pros The User interface is clean and easy to use. Chatting is simple and does what it needs to. I really enjoy that repeat chatters show up in the same message screen. Cons Sometimes doesn’t give notification that there are customers in queue. I will miss some chats because of no alert. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Ken M. Sales and Support Automotive ### "Great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 4, 2026 Pros It gives us a simple and clear way to communicate with customers that prefer text over phone calls. Our team uses the browser and windows app the most. Cons We wish there was a better way to create follow ups for missed chats, or an automated way to capture those. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Melissa H. Director of Marketing Education Management ### "Robust platform with excellent customer support and up-to-date AI features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2026 Strong product that keeps up with the customer needs and the ever-changing improvements with technology and AI. I've been a customer for over 8 years and have no plans on changing platforms since Text is a well rounded platform offering LiveChat, HelpDesk and ChatBot options. Customer service/support is always top-tier. Pros \- Customer support is always helpful, ensuring resolution of issue. - Regular improvements and extra features, often not costing extra. Cons \- Some of my favourite people who I've worked with over the 8 years we've used Text have moved on to other jobs. Alternatives considered [Othership](https://www.capterra.com/p/266602/Othership/) Reasons for choosing Text name wasn't in drop down, probably because it was 8 years ago but it was Zopim. Cost, features, mobile app for agents available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VC Valerie C. Community Liaison and Online Communications Non-Profit Organization Management ### "Perfect Chat Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2026 Overall, I have found Text to be the perfect platform to engage with the public through their chat platform. Pros Text provides excellent is easy to use and provides excellent customer support when I need extra help. Cons When Text was doing some sort of program integration, I experienced a few technical problems as they were working out the kinks. That was several months ago, and presently everything is running smoothly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Alisha h. RENEWALS SUPERVISOR Higher Education ### "Good for me" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 27, 2026 It was a good experience. I will be happy to share with others and tell others about the application. Pros It was fast and easy. I didn't have any issues using it. I would use it again, it is user-friendly for me. Cons I didn't have any dislikes. I really don't have anything negative to say about the applications, as I didn't have any problems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BT Bernard T. CEO Computer & Network Security ### "Elephant Brain- Simple, Smart, and Reliable Communication Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 24, 2026 Overall, my experience has been excellent. I have not encountered any major issues while using it. The platform is very fluid, responsive, and dependable for daily operations. It consistently performs well and makes communication and workflow management much easier for my team. Pros I like its simplicity and how easy it is to use on a daily basis. The interface is clean, fast, and very intuitive, which makes communication smooth. It feels intelligent and reliable, and it helps my team stay organized and respond quickly without confusion or delays. Cons The pricing structure could be improved. Charging per user can become expensive as the team grows. A flat pricing model or more flexible plans that allow more team members to join without increasing costs significantly would make it more scalable and accessible. Switched from [Crisp](https://www.capterra.com/p/151292/Crisp/) Too difficult to use. Multiple failures. Ai doesn’t function function correctly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Linda K. Founder Computer Software ### "Text App & Live Chat Customer Service Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2026 We are just starting out with Text and I anticipate/expect that we will be very pleased with the outcome for our business. It is also great to have the ability to know that we can reach back out to \[sensitive content hidden\] if we have additonal questions. He sealed the deal. Pros I am very impressed with the Text App platform that supports Live Chat. It has very powerful tools for business and I'm sure can be very helpful for other organizations with different endeavors. I was extremely impressed with \[sensitive content hidden\] from Text who went the extra mile to help us set up the tool. He is very knowledgeable and gracious. Cons Initially, learning how the system works was very confusing. It took several chats with live transfers to specialists to clarify the best solution for us. Once we met \[sensitive content hidden\], everything fell into place. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 27, 2026 Thank you for your feedback! We’re glad to hear you’re impressed with the Text platform and its live chat capabilities, and that it’s already showing value for your business. We also appreciate your kind words about our team member - we’ll be sure to share them. We understand the initial setup could feel confusing and are working to make onboarding smoother. Great to hear everything came together, and we’re here anytime you need further support! LP Laura P. Online Advisor Real Estate ### "One of the best ways to connect with our customers online!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 April 22, 2026 As of currently I think it’s an easy to use system to get a hold of clients and keep track! The fact it can sync with our CRM systems too is really nice. It helps our team keep track of what each customer is looking for! Pros I love that the chat AI would give us a summary if they joined the chat recently. The tags help as well once it comes through our SalesForce case system as well to log them in. It will keep all of our tasks to keep in contact seamlessly. Cons We don’t get the notification alerts to some of the chats that come in. So we do miss on some if we have more than one task being managed at the time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2026 Thank you for your review! We appreciate you flagging the issue with notifications - this is important feedback, and we’re continuously working to improve reliability in this area. Thanks again for sharing your experience with us! Samantha S. Education Manager Education Management ### "Great LiveChat tool with a sleek rebranding, but a pricey investment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 22, 2026 Overall, it’s been a solid experience, which is why I’ve stuck with them since 2017. The core chat tool is dependable and it just works, which is the most important thing for my team. While the platform is reliable, the price increases and heavy focus on AI features that don't really hit the mark make it harder to justify the high cost than it used to be. It’s a good product, but it’s becoming a luxury for smaller teams. Pros I’ve used Text since 2017, and it’s a pretty polished chat tool. A big highlight for me is the Sneak Peek feature; seeing what a customer is typing before they even hit send really helps speed up our responses. The UI is straightforward enough that new agents can pick it up quickly, and the options for integration (whatsapp, instagram, fb messenger, SMS, etc.) is great for staying connected across different customer facing platforms. Cons The biggest issue for me is the cost - it's almost priced right out of our budget, especially as your team gets larger. I find a lot of the AI features a bit underwhelming; they just don’t live up to the hype for me. A lot of the more useful reporting and automation tools are only available for a premium. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2026 Thank you for being with us since 2017 and for sharing such detailed feedback - it really means a lot. We’re especially glad to hear that features like Sneak Peek and the overall reliability of the platform continue to support your team’s day-to-day work. We also appreciate your honest perspective on pricing and AI capabilities. Feedback like this helps us better understand where we need to improve and how we can deliver more value. Thanks again for your continued trust and for being part of our journey! PP Paris P. National Account Manager Facilities Services ### "Exactly what we need." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 22, 2026 I have enjoyed the Text app overall; the functionality meets our business needs perfectly. Overall, Text has been a helpful tool for streamlining communication, increasing responsiveness, and making it easier to manage customer interactions in a fast and organized way. Pros I like how easy and convenient it is to use, especially through the mobile app. Being able to respond to conversations while away from my desk helps me stay connected and manage communication more efficiently throughout the day. Cons What I like least about Text is that there are times when the platform can feel a little overwhelming if multiple conversations are coming in at once, especially when trying to keep up with everything in real time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2026 Thank you for your review! We're especially glad to hear that the mobile app helps you stay connected and manage conversations on the go - that’s exactly what we aim for. We really appreciate your feedback and your support! MM Maryam M. customer service Marketing and Advertising ### "Goede stap voor je bedrijf" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2026 Heel goed. zo blijf je goed in contact met je klanten en kan je werkzaamheden koppelen aan je systemen van je bedrijf. Pros Slimme functies, chatbot zijn heel handig voor je bedrijf. Custom texten zijn erg handig als je in klantenservice werkt. Cons Lay-out mag wat simpeler, soms is het wat minder overzichtelijk waar alles staat. Zeker als je beginner bent is het even zoeken. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2026 We appreciate you taking the time to leave a review! Thank you for sharing your experience and for being with us. CM Coral M. Sales associate Education Management ### "Great experience with Text" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 21, 2026 Pros The best thing about this app is that so many apps are available at one place and its so easy to use and understand. Another best thing is that when a customer is chatting with us, we can see what they are typing and then start forming a reply for them even before they hit send. Cons Sometimes it sends important emails to the spam folders and sometimes the notifications start malfunctioning. The chatbot is not fully trained yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2026 Thank you for your review and for sharing your experience with us! We really appreciate your feedback and are glad to have you with us. AK Azeez K. Sales Associate Education Management ### "TEXT- Simplifies Support, Speeds Up Everything" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 21, 2026 The overall experience has been great and awesome. I am in charge of the helpdesk tickets at my workplace and I use text everyday so I have well versed with it's operations now. The smoothness, easy accessibility, clarity is something which I feel takes it to an another level. Pros The easiness and accessibility of the text. Love the AI mode for the live chat and canned responses for faster reply to the customers. Everything is sorted out and easy to identify and not complicated. Another thing I like is the pre-received text messages which we can from our customers (on what they are typing) to prepare our reply accordingly. Cons There is very less that I would say I don't like about text as I have not used any platforms like text and my first impression was that it's impressive. Sometimes helpdesk tickets go to the spam folder so that is one thing which can be fixed maybe. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2026 Thank you for the amazing review! We're thrilled to hear that you’re enjoying the ease of use, AI features, and overall experience with the platform - it means a lot, especially knowing you use it every day in your work. Thanks again for your feedback and for being with us! RB Robert B. Director Information Technology and Services ### "Reliable live chat platform for long-term use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 21, 2026 Overall, a solid and dependable live chat solution. It’s been a consistent part of our support stack at ShopWired for years and performs well for day-to-day use. While there’s room for improvement, it remains a reliable choice Pros Reliable and stable live chat platform that has handled our support volume well over a long period. The interface is straightforward for agents, and setup was simple. It integrates easily into our workflow and does what we need without unnecessary complexity. Cons Reporting and analytics could be more flexible and detailed, particularly for extracting insights at scale. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2026 Thank you for your thoughtful feedback and for trusting us over the years! We're glad to hear the platform has been reliable and easy to use for your team. We appreciate your note on reporting and analytics - this is an area we're actively working on to provide more flexibility and deeper insights. Thanks again for being part of our journey! PM Paul M. Director Health, Wellness and Fitness ### "Enjoying it so far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 9, 2026 Pros It offers AI chat to field most enquiries and then will pass me messages to email back customers later Cons dont know it well enough yet. so far the onbaording process has been easy and it is working well for my needs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2026 Thanks for your feedback! Glad onboarding’s been smooth and it’s working well so far - more to discover as you go, and we’re here if you need help. Appreciate you sharing your experience! YC Yazmin C. Marketing Executive Consumer Electronics ### "We love Lukebot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2026 It's really good, I'm impressed using it every day. Our customers rate the chatbot positively and I'm pleased with how much you can customise him to your specifcs. Pros The central "brain" can be tailored to change the bots personality and responses. Also uploading files is really helpful for product catalogues. Cons I think the working hours feature needs to be included for our out of hours operations. Also I would like more realistic photos to choose from rather than generic stock pics for the avatar. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Cheaper and easier to train on product knowledge thanks to custom instructions Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Thank you for sharing your experience! We're really glad to hear you're enjoying the flexibility of the Text - especially with product catalog uploads. We also appreciate your suggestions around working hours and more realistic avatar options. That’s great feedback, and we’ll pass it along to the team as we continue improving the experience. It’s fantastic to hear your customers are responding positively and that the customization is making a difference for you! 😊 OD Oriana D. Head of Operations Portugal Entertainment ### "Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 18, 2026 Overall, it’s a pleasant experience and works well for our daily operations. It’s easy to track each agent’s individual performance, response times, and activity levels. The platform is also flexible enough to adapt to the needs of the organization and remains useful for end users Pros What I like most is the speed and responsiveness of the Customer Support in helping and trying to resolve any issues I may encounter. Cons Some reports can be incomplete, and the Excel exports from the live chat are not always fully satisfactory when trying to extract more detailed or specific data. Additionally, the entire app was migrated to a new version, but there are still certain features that need to be accessed through the old version, which can be quite confusing due to the changes that were made. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Thank you for your detailed feedback! We're glad to hear our support team has been responsive and helpful. We also appreciate you pointing out the areas for improvement - especially around reporting, exports, and navigating between app versions. Your insights are very valuable, and we’re continuously working to make these experiences more seamless and complete. Thanks again for sharing! LW Lennard W. CO-CEO Capital Markets ### "Review Lennard" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2026 It was very easy and simple, the bot is also pretty nice from them, so overall a 10/10 very kind too Pros It was simple and very fast, the support guided me trough every step and it was super easy and he was very understandable Cons noting, it went very smooth atleast for me, i just opend the bot he got me Wojtek to talk to and the rest went smooth Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Thank you for the great review! We're really happy to hear everything went smoothly and that Wojtek made the experience easy and pleasant for you. Feedback like this truly means a lot 😊 JH Jerry H. Marketing Manager Marketing and Advertising ### "Support team now contributes to sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2026 Text changed how we think about support. We used to measure success by ticket close times. Now we track revenue influenced by support interactions. Cross-sells happen automatically, loyalty builds in real time, and our team focuses on the cases that actually need a human. It's the first tool that made support feel like a genuine growth function, not just a cost we manage. Pros What surprised me most is that it doesn't just support, it sells. The AI recommends products, spots upsell moments, and converts them without anyone on our team lifting a finger. Copilot keeps human agents sharp too, pulling full conversation history the moment they take over. No repetition, no dropped context, just a smooth handoff that customers don't even notice. Cons If you want the AI to cross-sell intelligently, you need to invest time upfront in configuring the knowledge sources and skills. The out-of-the-box experience is solid, but the real results come after you've put in that setup work. It's worth it; just go in knowing it's not a one-click solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Thank you for such a thoughtful and detailed review! We're thrilled to hear how Copilot is helping drive both efficiency and revenue for your team. You’re absolutely right - while the out of the box experience is strong, the real impact comes from tailoring it to your business. It’s great to see that investment paying off and transforming how you think about support. We really appreciate you sharing your experience! 🚀 Beth N. Manager Computer Software ### "Great work!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2026 Pros Very happy with the customer support I received for my HelpDesk request. Actually, both requests today, each individual was kind, attentive, and an expert in their field. Thank you! Cons NA. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Thank you so much for your kind words! We're really glad to hear our team was able to support you effectively across both requests. We'll be sure to pass your feedback along - it means a lot to us 😊 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)