# Page 8 | Kaseya VSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Kaseya VSA the right Remote Monitoring and Management solution for you? Explore 206 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100303/Kaseya-VSA/reviews --- Kaseya VSA 4 (206) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Kaseya VSA ## Showing most helpful reviews Showing 176-200 of 206 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PP Purnima P. Management Apparel & Fashion Used the software for: 1-2 years ### " feedback of Kaseya VSA " December 5, 2022 5.0 It's like more or less go to software Pros Remote management is easy than anyother Cons Development could be more better than this Review Source JK Jack K. Director of Operations Used the software for: 1-2 years ### "Overall we have a positive experience" April 16, 2018 5.0 Pros It works when setup correctly. Patching and alerting are a great feature. There are a lot of features we do not use yet, but are slowly getting to it Cons It can be difficult to setup features and tasks. Liveconnect and OnDemand are VERY slow for us. It feels clunky. The on demand agent is just to large so we use an alternate solution for on demand support for clients without agents. Review Source JG Joe G. Operations Computer Software Used the software for: 2+ years ### "Kaseya Review" October 16, 2018 4.0 Kaseya VSA is a must-have for us. Its integral into our day-to-day options. Pros Functionality is fantastic. Must-have in our company Cons Connection issues and ease of use related to settings and administration. Sometimes hard to find where things are Review Source TO Takumi O. IT Manager Used the software for: 2+ years ### "We always use this software for IT remote support." November 15, 2017 3.0 Pros This software is easy to install on user client pc, and easy to update and manage it. Cost is good. Cons Admin needs many management software updates, and it always needs a reboot. If admin uses the old version, it didn't work. Review Source MB Martin B. President Information Technology and Services Used the software for: 2+ years ### "Great Remote Control and Alerting" October 9, 2018 4.0 Pros LiveConnect remote access is super fast and allows us to be in multiple places at one time. Cons We also use Kaseya to push Windows patches to our clients. Support for Windows 10 has been a little slow. Review Source JF Jon F. IT Manager Farming Used the software for: 1-2 years ### "Kaseya VSA Review" October 29, 2019 4.0 Utilize for remote access and Help desk mainly and it is very helpful. Pros Remote access, Helpdesk ticking and Automation. Cons It is a little complex to use and setup properly. Review Source KC Ken C. Owner Information Technology and Services Used the software for: 2+ years ### "Frustrating and disappointing" November 14, 2017 3.0 It's already installed. (and would be too hard to switch to something better. ) Cons IT Center is clearly the child that gets no respect. Users are left with poor support and little applicable documentation. Review Source JD Jared D. IT Director Oil & Energy Used the software for: 2+ years ### "Kaseya Review" January 25, 2019 5.0 Automate A/V and A/M roll out and easy remote access. Pros I like 1 pane of glass to access everything. Cons I wish there was free continued education or free system optimization offerings from Kaseya Review Source JI Jake I. IT Support Analyst Hospitality Used the software for: 6-12 months ### "Great Product - High Cost" December 5, 2018 4.0 Pros Kaseya is a great IT tool overall. It combines computer management, software pushing, and ticketing in one big package. Cons It's not very intuitive and can be limited out of the box without development. It's a bit expensive as every computer using Kaseya needs it's own license. Review Source aF andrew F. SDM Information Technology and Services Used the software for: 1-2 years ### "MacOSX" October 22, 2019 3.0 Pros has a lot of functions and integrates well with AV and patch management Cons does not work with most Mac OSX devices. Review Source CQ Christopher Q. Tech Analyst Used the software for: 1-2 years ### "Website app works great but updates every time." November 14, 2017 3.0 Pros Kaseya live connect is great. Remote control is fast when it is installed correctly. Controlling CMD on the background is the best. Cons There is no option to turn off the screen. It needs to update often and it won't let you do a remote session until you update. This is very critical in emergency situations. Review Source ZS Zachary S. IT Director Information Technology and Services Used the software for: 2+ years ### "Alma Mater Society Review" October 22, 2019 5.0 Pros There seems to be a ton of options! We're not using to it to it's full extent, but the possibility of doing so is exciting. Cons There are so many buttons and I don't know what they mean! The VSA Review program you have in place is excellent to help me get my head around all of the potential of Kaseya. Review Source KG Kevin G. IT Hospital & Health Care Used the software for: 1-2 years ### "Experience was worth for our buisness" April 13, 2018 4.0 Managing multiple company remotely. Pros Being able to manage multiple machines using just 1 platform. My favorite is being able to help users remotely and using live connect. Cons We are not told when certain bugs are in place. I would like to be more aware of current bugs so i know how to operate around them. Review Source BP Ben P. IT Manager Banking Used the software for: 1-2 years ### "overall good, lots of different functionality, not streamlined" November 14, 2017 4.0 remote management Pros It is the jack of all trades, master of none. it manages a lot of things decently, but really does not excel at anything Cons if you dont take the time to learn EVERYTHING, there are lots of little caveats that makes other things harder; reporting, logging etc Review Source TK Tomohide K. Member Information Services Used the software for: 2+ years ### "Overall Kaseya technical support is kind and I had less trouble about this product." July 17, 2018 3.0 We provide asset management service, in SaaS business, by Kaseya. So benefit I had is that we increase one service menu using this software. Pros \*Easy UI to use software \*Technical support team gave me answer in one business day thus I can easier maintenance this software. Cons \*When I purchased license, I need to buy only 2 months of license because our because we are going to stop this service. And we need to negotiate a lot with Kaseya sales team to extend license only 2 months instead of year. Review Source EL Emma L. Project Coordinator Information Technology and Services Used the software for: Less than 6 months ### "Kaseya is not your tool for remote connection" June 12, 2019 2.0 Their sales team promised us if we are not happy for any reason within 90 days we can cancel the contract. Make sure you get this in writing. In fact, ask them to put this in their contract no matter what (satisfaction clause). Pros Reporting is ok. Agent installation is fast. Cons you cannot connect to a Mac system with two support agents. The remote connection hangs and freezes. As of June 2019, Kaseya is working on live connect tool and that is slow and crashes . Their old remote connection is slow. I recommend you test their remote connect tool with your clients before signing on. Review Source VR Verified Reviewer Senior Support Engineer Computer & Network Security Used the software for: Less than 6 months ### "Fantastic features - Tough UI" September 20, 2018 3.0 Overall, my experience is good, as I have a decent learning ability, but for first time users it’s extremely difficult to navigate. Pros You’re able to offer remote support sessions, push application packages, remote command prompt, application inventory and more. Cons The UI is confusing and takes a long while to get used to. There is also more than one way to complete the same action in many cases, meaning that if two users learn to do something, they don’t necessarily know the same method. Review Source GW Gary W. Owner Information Technology and Services Used the software for: Less than 6 months ### "Kaseya VSA review" September 3, 2019 5.0 Overall, it is very powerful and scalable platform. It is just very expensive. Pros It is very easy for technicians to use and provides a nice single pane of glass to see everything through. Kaseya has lots of options for you to add on to sell to your customers as well. Cons Updates to the VSA system are problematic and sometimes require lots of effort to resolve. Kaseya support is helpful but it can take a long time to fix issues. It is also very expensive and requires a good deal of hardware. Review Source WF Wayne F. Senior systems engineer Financial Services Used the software for: 1-2 years ### "Senior systems engineer" February 5, 2019 5.0 Resolved offsite patch management and desktop support issues Pros Remote access and FTP functionality. Also scripting was very easy Cons No automatic patching for software management Review Source TB Travis B. IT Manager Construction Used the software for: 6-12 months ### "I could not be happier with this software. It does exactly what I need it to do" November 14, 2017 5.0 Pros It allows me to push out software, settings, and anything else I'd like. It's almost like group policy for the cloud Review Source MW Mimi W. Company manager Used the software for: 1-2 years ### "It gets the job done" November 1, 2018 5.0 Pros This is what our company has been using since we switched to a new IT monitoring company and we like it much better than our previous software. We have had no issues with connection or bugs so far and the software has been reliable for the year we have had it. Cons It did take a bit longer to learn than our previous solution. Maybe not as user friendly as other similar software but definitely not too bad. Review Source MC Mark C. CEO Computer Networking Used the software for: Less than 6 months ### "Useless Software" May 9, 2019 2.0 They talk a big story but the software is VERY cumbersome and difficult to configure. Once configured, they processes do not work as configured with many failures. In my opinion, don't waste your money. Pros The features but unfortunately it is very unreliable. Cons Very complicate to learn and takes just as much time to operate and administer as doing hte processes manually on each machine. Review Source ZT Zachary T. It support specialist Marketing and Advertising Used the software for: 6-12 months ### "Kaseya is awesome" March 13, 2017 4.0 I have used this product at a managed service provider and it was great. Very easy to remote into machines and manage software roll outs. Also gives in depth real time updates of managed workstations. Review Source MC Malcom C. IT Consultant Computer Software Used the software for: 6-12 months ### "Kaseya Experience Review" September 17, 2018 4.0 Pros What I love about this product, it has a lot of modules that helps me a lot to meet on my general requirement. Cons Not really a problema because it's just has a bug in this software but I think an update will do the rest. That's all, love this! Review Source SB Spencer B. Software Engineer Computer Software Used the software for: 6-12 months ### "Kaseya VSA Review" September 25, 2018 4.0 Pros I highly recommending this product because it's very reliable when it comes to serious worktime and rush works. Cons I just noticed with this product is house has no telephone support at all I would love this if it has that. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.