# Page 7 | Kaseya VSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Kaseya VSA the right Remote Monitoring and Management solution for you? Explore 206 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100303/Kaseya-VSA/reviews --- Kaseya VSA 4 (206) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Kaseya VSA ## Showing most helpful reviews Showing 151-175 of 206 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RW Ryan W. Network Administrator Financial Services Used the software for: 2+ years ### "Kaseya VSA" February 7, 2019 5.0 Pros The VSA has helped our IT department with our daily tasks. Connecting and helping our staff has never been better with the VSA. Connection times are fast and the reconnect feature has been a much needed addition to the platform. Cons It periodically gets hung up and needs rebooted, but I don't falter the software, rather the hardware its running on. Review Source VR Verified Reviewer President Information Technology and Services Used the software for: 2+ years ### "Good Product" February 6, 2019 4.0 Pros The flexibility of services that are available. Cons Tech support is inconsistent in it's delivery. Sometimes it is great, other times it takes a while. Review Source JT Joshua T. Application Manager Used the software for: 2+ years ### "Over the years, functionality has decreased." November 14, 2017 4.0 Pros The liveconnect feature is quick, and vital to our operations. Multiple techs use this every day for our onsite support. Cons We have continually lost functionality. The latest victim is the iPad app for the help desk. We have over 75 techs that rely on this every day and we are wondering what is next for us with this portion of the product. Review Source JL Juanita L. Purchasing Manager Information Technology and Services Used the software for: 2+ years ### "Great product" April 11, 2018 4.0 Ability to support our client base in one place. Pros Functionality and the ability to gather a snap shot of all clients and make changes across the platform. Cons Utilizing all the features and updates. Some utilities are not used by our organization due to training and when updates are performed, we lose some reports and functionality we previously had. Review Source RW Rob W. IT Director Used the software for: 2+ years ### "Have had the product in my control for over a year and am still not able to fully use it" November 14, 2017 3.0 Pros The ability to centralize a, automate and monitor lot of our IT functions. The windows update and application update module is a really nice add-on to address all vulnerable applications. Cons Asset management and Active Directory integration. Lack of Chromebook options. The support has been challenging to work with on higher end issues. Review Source BS Brad S. Network\\Systems Administrator Automotive Used the software for: 2+ years ### "Dextech Review" May 14, 2019 4.0 Pros Versatile and easy to use, makes our desktop and server deployments easy and consistent. Cons There is nothing that I can say that I like the least. Review Source JH Jonathan H. Systems Administrator I Higher Education Used the software for: 2+ years ### "Onboarding was ok. I wish Kaseya would've been more involved." April 13, 2018 4.0 It makes management of end point assets MUCH easier. Pros This software has so many great features. My favorite modules are the Agent, Software Deployment modules. These are where I spend the bulk of my time. Cons The software is NOT easy to use, and the documentation on how to use it is not very easy to find. This is my largest pain point with Kaseya. Review Source MN Michael N. Senior Consultant IT Infrastructure Information Technology and Services Used the software for: 2+ years ### "Great software for managed services" July 17, 2018 5.0 Better support for our costumer Pros Easy to managing and deploying 3rd Party Software. Quickview and Live Connect is one of the best tools for the User Helpdesk, fast and easy to use. Cons Only for monitoring exist better solutions. We use to systems for our Costumers, PRTG only for monitoring the critical systems, for all the rest Kaseya VSA. Review Source EP Eli P. Centralized Services Manager Information Technology and Services Used the software for: 2+ years ### "A great product Until the Company Was Sold" July 14, 2019 3.0 I have switche3d most of my endpoint management to competing products because I have had much better results. Overall, I am not satisfied with Kaseya VSA. Pros Kaseya is a powerful product that allows you to complete a wide variety of endpoint management tasks. Reporting is stronger than in some competing products. Cons I was very happy with the product until it was sold a few years ago. Support used to be very good and management was quick to assist with problems that we found. After the company was sold, the quality of support greatly deceased and the product stagnated. Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing Kaseya VSA At the time it was purchased, quality and support was greater than competing products. Review Source IR Ivy R. Purchaser Computer & Network Security Used the software for: 2+ years ### "Purchaser review" January 25, 2019 5.0 good Pros I don't hear the complain from employees or customer. Cons It is kind of expensive, sometimes we wonder if we get as much as we spend Review Source JS Jamie S. Helpdesk Specialist Used the software for: 2+ years ### "Product is great when it works" April 10, 2018 4.0 Pros Agent procedures to automate scripts are the best thing about it. The Remote Control and Live connect work well. Policy management in kaseya makes it easy to automate everything in Kaseya. Cons Their tier 1 support is bad. If you get escalated to tier 2 they are great. The VSA website does not work well in Chrome. Review Source JY Jon Y. IT Helpdesk Supervisor Non-Profit Organization Management Used the software for: 1-2 years ### "Kaseya review" August 15, 2019 4.0 Pros The ease of remotely accessing devices to help resolve issues is amazing. Not to mention the remote aspects of running procedures for software means we don't have to connect to any device. Cons Reports are confusing to generate and take multiple steps to get the desired results. Review Source AM Anthony M. IT Specialist Construction Used the software for: 6-12 months ### "Great Software that makes it easy to manage Workstations" November 20, 2017 5.0 Ease of Management with Workstations Pros The remote control works very smoothly and helps so much in performing tasks on remote computers. I haven't used this but the patch management seems to be really useful and can make life easier for a lot of ITs. Cons For a reason I haven't used the Patch Management, it's a little hard to understand how to get it going in the first place. And same goes for a couple things. It's a really great software but some of the features could use a more intuitive approach that makes it easier to hit the ground running. It could just be me having a tough time with it but still has been an issue for me. Review Source RL Roberto L. CIO Mechanical or Industrial Engineering Used the software for: 2+ years ### "My comments" August 5, 2019 5.0 Pros Ease of customization and automation of procedures Cons The mobile device management module does not work well. Review Source WSS W Scott S. Director, technology Used the software for: 2+ years ### "Very Good" July 19, 2018 5.0 Pros And provides almost all the functionality that my IT team needs. Supports both Mac and windows PCs Cons There is no I just want to ask question about how this works type of support. House so no telephone support at all. Also mobile doesn't work for us because it only supports active directory Review Source BH Brad H. Network Engineer Used the software for: 2+ years ### "Great software if you use it all. You definitely pay for it though." April 13, 2018 4.0 Pros This software does everything you need for managing literally thousands of machines, you just have to pay for it and be willing to put up with the times it doesn't work. Cons Very buggy on updates. New products are frequently launched then abandoned a few years later for something newer. Review Source VW Vhad W. Operations Supervisor Utilities Used the software for: 2+ years ### "Excellwnt" November 24, 2017 4.0 Pros Patch management makes it easy to manage Windows patches for computers in my organization and keeping them up to date. Cons No service tag for Dell computers. It would be nice to have that option back when you clicked on the tag number in kaseya and it woukd tag you to the Dell site. Review Source AP Alex P. Operations Manager Used the software for: 2+ years ### "Great solution with remote control" July 13, 2018 5.0 Remote control Pros easy remote control and file transferring capabilities, creating custom agent procedures are pretty easy. Cons SSO issues with logging into the portal, connectivity issues sometimes. Slow response from support on specific issues unless you classify "server down". Review Source DC Daniel C. Managing Director Used the software for: 2+ years ### "Not valued, no Australian support or love." April 14, 2018 3.0 Pros Used to be the industry leader. Agent procedures work well although haven't advanced in years. Browser based, works on PC & Mac. Cons Old interface, every new module costs more money, no progress or RELEVANT updates to the core product, arrogant company, buggy software. Review Source LN Laura N. Network Engineer Used the software for: 1-2 years ### "Great software - I use this every day!" August 9, 2017 4.0 Pros I can get all of my work done in a single screen and I don't have to have multiple tabs open and also makes me more productive. Cons Can be a little buggy sometimes, but support can usually can help fix the issues in no time at all. Review Source RG Ryan G. Owner Used the software for: 6-12 months ### "Superb RMM tool, very robust" April 4, 2018 5.0 Pros This is the most robust RMM out there, period. Their support is great and responsive. The depth of configuration and customization is unparalleled. Cons The RMM comes empty, you have to completely build it out the way you want it, which can be a great thing but takes a lot of time and effort. The ecosystem takes a while to learn. Plan on spending a lot of time in the University. Review Source cK chad K. Director of IT Support Education Management Used the software for: 2+ years ### "Great Central place to manage your devices " November 20, 2017 4.0 Pros Centralized where most of my IT work is performed out of. The ease of use of the basic modules Agent, AV , patch mgt. Cons Some of the modules you really need to spend time reviewing and partake in training. Not as intuitive especially Agent procedures. Review Source CC Chris C. IT Supervisor Used the software for: 1-2 years ### "My experience has been sub-par. I've had more than enough connectivity and usability issues." April 10, 2018 3.0 Pros I do like Kaseya's ability to connect remotely to devices, despite it not being all that reliable. While I appreciate the amount of features in Kaseya, I think it would be beneficial if Kaseya would spend some time simplifying their interface. Cons The interface feels dated. There are intermittent connectivity issues when using the LiveConnect app. Routine tasks seem more complex than they need to be. Review Source TH Travis H. Systems Administrator Information Technology and Services Used the software for: 6-12 months ### "Product is pretty good but support is awful" April 16, 2018 3.0 Was able to script installations across multiple computers. Pros The product can do pretty much everything you want it to. Very granular access to the details of a computer which is nice. Cons Some of the modules are not intuitive and the product doesn't work as expected sometimes. Reporting is tough to figure out, the discovery work 50% of the time, and remote control while great when it works only 90% of the time which is good until you have the owner of a company on the phone and need to support them. Remote control should be close to 100% reliable in my opinion. Review Source bK bruce K. Network Admin Automotive Used the software for: 2+ years ### "Light use" February 11, 2019 4.0 only use for remote access to clients and upgrading (reports) for now but in future want to expand Pros Able to connect to same client session and see users issues Cons works with active directory and with windows 10 it's kind of a hassle to keep the upgrades current Review Source Talk to a Capterra advisor for free and get results within 15 minutes.