# Page 5 | Kaseya VSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Kaseya VSA the right Remote Monitoring and Management solution for you? Explore 206 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100303/Kaseya-VSA/reviews --- Kaseya VSA 4 (206) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Kaseya VSA ## Showing most helpful reviews Showing 101-125 of 206 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NH Nathan H. Director of Manged Services Information Technology and Services Used the software for: 2+ years ### "Kaseya VSA allows us to manage our customer endpoints from a single pane of glass." April 13, 2018 4.0 Pros The ability to quickly connect to a remote endpoint is probably our most used feature. We also have many Agent Procedures (scripts) scheduled that maintain the endpoints in the background (disk cleanup, log pruning, patching, etc.) Cons When something doesn't work well, it can be difficult to troubleshoot. Sometimes and endpoint won't be able to receive Windows patches or antivirus definitions, and the error message reported in the VSA is vague. Review Source Neil T. Assistant Director of IT Individual & Family Services Used the software for: 1-2 years ### "Over all good software that lets us easily do some tasks." April 13, 2018 4.0 Consolidated control panel for all machines on our multi-homed network, remove control of end points, software pushes, cheap licenses for Kapersky and Malwarebytes. The ability to quickly find who has what hardware. Pros I love that I can quickly and easily identify machines and push antivirus and anti-malware to them with a few clicks. I love the remote control capabilities. Cons When the install fails their doesn't appear to be an easy way to fix it. Changing computer names does not update he name in the client, and thus in the control panel. You have to uninstall and reinstall the client to correct it. Review Source RA Rochelle A. IT Director Banking Used the software for: 2+ years ### "Kaseya is just ok" January 7, 2020 3.0 It has reduced the number of steps necessary to deploy a new workstation (but we don't do that often). Monitoring is somewhat helpful. Pros Monitoring, workstation deployment, Windows updates Cons Lack of consistency in the interface between modules; new software management module has bugs despite multiple efforts to patch and fix it; company's insistence on requiring multi-factor authentication despite our request to make it optional (since it doesn't fit in our environment) Review Source EV Eddie V. Manager - Melbourne Information Technology and Services Used the software for: 2+ years ### "Feedback" August 1, 2019 4.0 Asset management, API into ITGlue/BMS as we're a full Kaseya house and remote access Pros Being able to remote into devices easily Cons Poor Reporting, Live connect disconnects Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reason for choosing Kaseya VSA Not as complicated as ConnectWise and the entire suite fits our business requirements Review Source VR Verified Reviewer Director of Technology Publishing Used the software for: 2+ years ### "Not for a Mac based organization" December 8, 2021 3.0 We were really only able to use it as a remote access tool. The other features were not set up or used due to it being a Windows first tool. Pros It does allow for easy remote access and basic RMM. Cons It is a Windows first tool and as such in our Mac environment we were met with many issues and limits. Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing Kaseya VSA Cost and it is what our MSP was using. Review Source VR Verified Reviewer Information Technology Manager Telecommunications Used the software for: 2+ years ### "Kaseya is a very good and useful tool" April 10, 2018 4.0 Ability to manage assets remotely Pros \* Remote control \* Run scripts remotely \* Lock machines (when they come next online) if they have been stolen \* Manage remote assets Cons \* Inability to log in incognito without enabling RDP on the laptop (which is a high security risk) \* Users have the ability to turn off remote \* Sales would tell you anything to sign you up (even if incorrect information) \* Support is not very responive Review Source AD Alwyn D. MD Information Technology and Services Used the software for: 2+ years ### "VSA Review" August 5, 2019 4.0 Kaseya's products are great. I wish however their support and accounts departments were more aligned. Pros The features and options and the customizability there of. Cons The lack in support. Best practice baseline config. Reason for choosing Kaseya VSA I have been with Kaseya since 2009. At that stage it seemed to be the better option to take. Since I have considered moving to other providers but decided to stay with Kaseya due to my investment. Review Source RM Ruston M. IT Manager Oil & Energy Used the software for: 2+ years ### "The perfect management tool for our company" July 23, 2019 5.0 Pros Computer asset tracking, fast remote control, scheduled scans and tasks, patch management and bundled anti-virus all in one place. Cons I'd like to see information on deleted agents and better tracking of certain changes made to agent PCs and Macs, specifically more than a month's worth of logs. Reason for choosing Kaseya VSA I was familiar with Kaseya from a previous assignment and it was priced better than the competitors. Review Source RL Reggie L. President Information Services Used the software for: 2+ years ### "Very good experience." April 12, 2018 4.0 Increased productivity. Pros The breath of features. Central remote control across all devices is great. The polices and monitoring are great assets for supporting a lot of devices with fewer tech people. We have been very satisfied with the product. Cons Even thought it is a positive the quantity of features can also be a little overwhelming. We have had the software for several years and we still do not feel like we utilize the software the way it could be. Not sure if we do not know the best channels but having more support would be helpful. We talk to sales people more than support people. Review Source SW Scott W. Network Administrator Computer Networking Used the software for: 2+ years ### "Kaseya VSA?" May 21, 2019 3.0 Adequate; but the products potential is not fully realized. Pros The remote connection capabilities are very good; however not perfect. Cons The overall software appears to be cobbled together from multiple different software vendors. Certain modules have essentially abandoned and are not maintained or updated. The user interface and interoperability between many of the modules is not very good. Review Source JD Jul D. CEO Used the software for: 2+ years ### "VSA really help our business to grow as MSP" November 21, 2017 5.0 Pros features, easy to deploy & keep updated technology. Live connect, remote access & remote control so light and almost seamless experience considering in Indonesia internet infrastructure is challenging. IT Automation best practice using Kaseya VSA is the most powerful selling point to the market. Minimum functionality to managed IT System management & automation in the business are there. Cons MDM features should be improved. We are expected for software metering features will be available as part of Kaseya VSA. We need for MSP business model using Kaseya best practice. Review Source MW Mark W. IT Director Construction Used the software for: 2+ years ### "Kaseya Review" August 26, 2019 5.0 Their tech support was very helpful in helping me to get it up and running initially. Overall I would recommend it to a MSP or IT director with a lot of computers and/or branch offices. Pros Kaseya VSA is very powerful and makes managing large groups of computers much easier. There are a number of different tools that allow remote control, remote task management, event monitoring, alarms, inventory and auditing, software inventory, push programs and patches and more. It's been around for quite a few years and is a leader in the MSP arena. I have the on-premises version and run it off of a local web server. Cons It's a little tricky getting it setup initially. I think the Cloud version would be much easier to implement but I opted for the on-prem version because it had a few more extra features and was less expensive. Review Source RD Reinhard D. Manager of Consulting and Managed Services Information Technology and Services Used the software for: 2+ years ### "No significant Product Development and poor Support" July 13, 2018 2.0 We have one product for most of our servcies. Pros The modular architecture covers everything a Managed Service Provider needs in order to provide automated Service for its customers. Cons The Overall stability of the program Code (Agent) is very bad. The availability of funcionality and features are not given. Very complex database. The GUI is not intuitively to understand. There are no actual templates for Monitoring. High Support costs for the Base Framework with no relevant improvements in the last years. No real partership, nobody listens to the Needs of smaller MSPs. Review Source MC Mike C. Vice President of Operations Information Technology and Services Used the software for: 2+ years ### "RMM is Table Stakes Today!" December 5, 2016 4.0 I've been in the IT services industry for 17 years. I've tried or used just about every tool under the sun. While Kaseya VSA isn't the prettiest (today), it is best in class. One of the strongest features is the newest update to LiveConnect (remote control). LiveConnect is very fast and provides access to a host of features and tools with no user interruptions. The release of the Automation Exchange has been a boon to our technical resources as well. Kaseya has come a long way on the integration front as well, adding new and useful plug-ins on a regular basis. Pros LiveConnect, plug-ins, Automation Exchange. Cons Support could be quicker at times, but adding the telephone option has been good Review Source HV Herman V. Director Information Technology and Services Used the software for: 2+ years ### "NetCad Group feedback" July 29, 2019 5.0 We cannot work without the software. It changed the way we do business. Pros We can do 90% of all support service remotely. Cons You need to pay extra for good new modules Alternatives considered [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Reason for choosing Kaseya VSA Due Long-term relationship Review Source HT Heather T. VP of Operations Information Technology and Services Used the software for: 2+ years ### "Kaseya Tool" May 14, 2019 5.0 It is a tool we've come to depend on for our daily activities. Pros VSA is a robust tool that allows my service desk team to streamline efforts and resolve issues more efficiently for clients. Cons The learning curve can be steep, and given that the tool is so robust, it can be overwhelming to lower level technicians. However, I think this is mitigated by the available training. Review Source JP James P. Network Engineer II Financial Services Used the software for: 2+ years ### "Kaseya VSA an effective solutions for IT Complete Remote Monitoring and Management" May 17, 2019 5.0 We have realized over 20x the return on the Kaseya VSA System. Pros The Kaseya VSA is feature packed. It includes everything you need for full management and monitoring and management of your full Information Technology Stack. Cons Overall the VSA has been very effective for our organization. My only complaint would be support incidents often take time to work through. Review Source VR Verified Reviewer Parts Manager (former Systems Administrator) Automotive Used the software for: 2+ years ### "Best IT Management Software We've Tried So Far" April 18, 2019 4.0 We have been using Kaseya to manage our fleet of computers (500+) for about 10 years. We have tested other platforms, but keep sticking to Kaseya. The price is great compared to others. The back end and configuration could be easier and more intuitive. Pros Tons of features. Price is where it needs to be. Has great capability. Cons Not intuitive. Support takes a long time to get back on issues. Bland looks. Review Source BG Bradley G. Director of Operations Information Technology and Services Used the software for: 2+ years ### "A professional VSA you can depend on" October 9, 2018 4.0 We have relied upon Kaseya VSA to be the bedrock of our managed services offering for 7 years. It is dependable and provides a diverse toolkit for our engineers and vCIOs. Pros We rarely have problems with the software. It just runs. We are constantly asking it to do more and it always performs. We depend on it to service our clients and rarely if ever lets us down. Cons Promised updates and features usually take longer than promised to make it to us. Not an uncommon issue with other major software developers but they get us excited about a new release and then we wait... Review Source RB Rajendra B. Founder Information Technology and Services Used the software for: 2+ years ### "Excellent tool to automate regular system admin activities" April 16, 2018 5.0 The feature set is good and it is stable overall. It has been very good at alerting, monitoring and backups. Pros Patch Management, Remote Monitoring and Scripting LiveConnect, plug-ins, Automation Exchange. Automation Ease of use Fully Featured Great integration The feature set is good and it is stable overall. It has been very good at alerting, monitoring and backups. Cons terrible customer service, NO Support, slow, lousy features for the price Constantly have to uninstall live connect and reinstall. Seems the only way to maintain good connections. Review Source TT Tyler T. IT Director Architecture & Planning Used the software for: 1-2 years ### "Kaseya is designed for IT Personnel. It is hard to use, but worth it. It can do almost anything." February 6, 2018 5.0 If you want a RMM tool to be your right hand, then Kaseya is it. It has vastly limited my truck rolls, made repairs, repeatable, and their support staff have your back when you 'must' have a script do XYZ. They are good people. Pros New UI Remote Access -KVM --Quic and low latency -'shadow' scripting -remote monitoring application deployment custom scripting Malware Protection AV Protection Reporting (on just about everything) -devices, and configurations -applications -usage patterns -resource patterns sellar five star support saff Cons knowledge base is very out of date, but support makes up for it requires a significant time investment for learning platform updates are not always successful Review Source GC Gareth C. Managed Services Manager Computer & Network Security Used the software for: 2+ years ### "Kaseya VSA review" October 18, 2019 2.0 Following Pros flexibility, 12 years ago the VSA was ahead of its time. Cons Little to no product development over the last few years. SNMP monitoring poor. Windows 10 updating not been addressed. No account management. VSA feels very much like its been pushed to one side whilst kaseya acquire more technology compaines Reason for choosing Kaseya VSA UK presence, Review Source SP Samuel P. IT Service Delivery Manager Information Technology and Services Used the software for: 2+ years ### "Agent" February 2, 2019 5.0 I feel that Kaseya VSA is an great tool, however the agent required to install on customer's end still required much education in convincing them to open firewall port. Pros Ability to manage customer's assets including end user computing and servers including VM. Unable to generate reporting for customers for their information as well as strategy business planning for hardware refresh. The reports helps the customers for their auditing as well. Cons Agent which required to be installed on customers end, due to security unwilling to open firewall port. Review Source NL Nick L. Sales Associate Information Technology and Services Used the software for: 2+ years ### "Kaseya" May 20, 2019 5.0 Pros Centralised platform, easy to use, easy to manage Cons needs a more robust quality management regime. Alternatives considered [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Reason for choosing Kaseya VSA Customer Choice. Review Source SM Simon M. IT Manager Farming Used the software for: 2+ years ### "It Just works" July 24, 2019 5.0 Pros It just works whenever I need to connect to a users PC it never lets me down. Very powerful scripts and allows me to control Windows Updates easily Cons Its so big and so advanced it can be difficult sometimes to know where to go to setup things Reason for choosing Kaseya VSA More features than most others on the market Review Source Talk to a Capterra advisor for free and get results within 15 minutes.