# Page 3 | Kaseya VSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Kaseya VSA the right Managed Service Providers (MSP) solution for you? Explore 206 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100303/Kaseya-VSA/reviews --- Kaseya VSA 4 (206) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Kaseya VSA ## Showing most helpful reviews Showing 51-75 of 206 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erik R. Senior IT Technician & Managed Services Developer Used the software for: 2+ years ### "Best package for the money" April 17, 2018 4.0 As a managed services provider, we thrive on all the diferent combinations of services that is easy created with Kaseya VSA. Pros No tool suits all needs but Kaseya VSA is pretty darn close. The sheer amount of functionality and integration makes it very easy to use as foundation for tons of easy to sell services. The user role system can be customized for many levels of security and the API-access is complete. Cons Apart from the basics, the learning curve is pretty steep and the GUI is in need of an innovative overhaul. The servicedesk-module had hugh potential, but was unfortunalty discontinued and left a big hole in the suite. Review Source DM Doug M. Owner/Engineer Computer Networking Used the software for: 2+ years ### "Great software. Has a learning curve but there is nothing you cant do." April 11, 2018 5.0 To many to describe. Remote access, auditing, reporting, patch management, scripting....the list goes on. Pros Live Connect is a great feature, giving everything from remote support sessions to remote shell access. The scripting gives you ability to do almost everything behind the scenes making end users very happy. There is no better feeling than being able to tell your customer you fixed a problem without ever needing to bother them or interrupt their day. The reporting functions of Kaseya VSA allow administrators to parse almost any information possible, into nice PDF or Excel reports. Customers are usually very impressed and excited to see the reports, showing them any and all information they want to see regarding their company. Cons The user interface is a little dated, and before you learn it can be cumbersome to get around in. Another issue, when you schedule a script for a date/time that already occurred, it executes immediately, without warning. Not a big deal for some things, but when you accidentally schedule a reboot script for the wrong time, you don't get any warning before your customer computers are rebooting in the middling of the day. Live and learn :) Review Source Josemaria G. Vice Director for External Affairs Building Materials Used the software for: 6-12 months ### "Best tool for Sysads!" January 28, 2019 5.0 Super happy to have this tool. It makes life funu for our IT office which makes them even more proactive than traditional reactive. :) Pros Best feature... remote access to end-points! This allowed our small helpdesk team us to monitor and manage hundreds of end points (mostly desktops) all over different sites. No need to physically go to the office to install a patch or troubleshoot. Also, it was very useful for our hardware and software inventory. The reports are easy to generate and use especially for budget decisions. We get to monitor also unauthorised software, and sometimes, with the consent of the respective pc users, we get to monitor their pc activity in real-time. Plus! It supports all our devices (mac to pc and even linux, iOS and android). Cons Functionality wise, I have no complaints. However, in terms of UX, it looks a little dated. Perhaps the interface navigation can be improved. Review Source Jeremy K. CEO Computer Software Used the software for: 2+ years ### "Solid prodict" August 10, 2021 4.0 Pros Easy of use, system roll out, feature rich Cons fairly expensive, a lot of knowledge required for rollout Review Source VR Verified Reviewer Senior Systems Engineer Computer & Network Security Used the software for: 2+ years ### "Great software, takes time to make great" February 1, 2019 4.0 Overall the software is great, I have tried all the major RMM software options over the past 10 years and still feel Kaseya VSA is the top of the line one. Pros Scripting engine is better than other RMM software I have used. Remote Control protocol is fast and has useful features like session shadowing on Terminal Servers. Lots of community support for Addon for popular software. Cons Support over the past 10 years has always been bad, there have been ups and downs but overall not good. Tree/Hierarchy for settings still seems like an after thought Promised features that never arrive. Review Source Derek S. Service Manager Information Technology and Services Used the software for: 2+ years ### "VSA checks the boxes and gets the job done" March 30, 2021 3.0 Gets the job done and at the end of the day, it grows your MSP business. Pros Well configured product overall. VSA provides a good structure to build an MSP around. It is not as zippy as other RMM tools, but it does work as it should. Cons Not as quick as other RMM tools. Connection quality may not be quite as spectacular as other tools. Monitoring does the job but could use some more functionality. Review Source GB Gene B. Owner Information Technology and Services Used the software for: 2+ years ### "Kaseya Customer" July 30, 2019 5.0 I have been with them for about 10 years and didn't always appreciate the company as a whole. Their current CEO has changed all of that. It doesn't matter your size, they will treat you as if you are a much larger organization. Pros The company behind it and the direction they are headed in. The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy. Their recent acquisitions will make their products better and they will continue to pull away from the competition. Cons It's doesn't seem intuitive at first. You need to invest a little to get things setup properly. All software is like this. They need to do a better job coming out with patches in a timely matter. Go to the conventions and get the certification and it will point you in the right direction. The networking at their conventions is priceless. Review Source SB Scott B. IT Operations Manager Hospitality Used the software for: 2+ years ### "We have been using Kaseya for many years. There are some frustrations . Overall the VSA works well" April 11, 2018 4.0 Asset management and OS and software patching have been very valuable. The Kaseya Remote Control is fast and easy to use. Our entire team uses it every day to support our end users. Pros We are a private company that uses the VSA for supporting our internal network and users. As an asset management platform the VSA works well. We are able to leverage the many support features to provide assistance to our end users. Cons The integration with end point security has been tough. The management platform for EPS was frustrating and difficult to understand. We experienced false positives on a daily basis on the EPS solution. Ultimately we moved away from the Kaseya/Kaspersky solution for end point security. We used the ticketing system for years before moving away from it last year. We found that the ticketing module did not provide the flexibility our team needed to track and manage tickets in the most efficient way possible. The ticket module was one of the modules that did not get much attention and did not get updates because we were pushed to the service desk solution. Review Source AD Andy D. Director Computer Networking Used the software for: 2+ years ### "Kaseya wins the award for worst support in any software I've ever used" February 27, 2020 2.0 embarrassingly disappointing Pros The software is actually quite good when it works properly. It has a huge amount of features. Cons Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it. First point of support is guys in India with no idea of manners and very little training on Kaseya. I currently have tickets open weeks and some for months. I have been in IT for 16 years and never experienced such dreadful support. Reason for choosing Kaseya VSA Kaseya was cheap, maybe you get what you pay for? Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Their support wasn't great but nowhere near as bad as Kaseya Review Source VR Verified Reviewer IT Systems Admin Education Management Used the software for: 2+ years ### "It ain't perfect but..." December 20, 2019 4.0 It's the best remoting tool and inventory control I've seen. You could complain about somethings, but you can't suggest a better product. Pros I really like the "remote viewer" features when you're controlling another machine. Being able to lock out the local controls (or the screen, when necessary) is divine, after using a similar program that lacked such features. Cons Updating the software on the vsa server is sometimes cumbersome. Luckily support was up to the task! Review Source VR Verified Reviewer Owner Used the software for: 2+ years ### "Kaseya has overall been very good for our company." April 10, 2018 4.0 We do all of our management for remote agents with this software but would look elsewhere if it was not so hard to switch and if we did not have so much money invested in the product. Pros The feature set is good and it is stable overall. It has been very good at alerting, monitoring and backups. Cons It feels bloated and slow at times. The filtering and search are not great. We have had lots of problems with remote control, sometimes it works, then it breaks and then they fix it. Review Source VR Verified Reviewer Desktop Specialist Information Technology and Services Used the software for: 2+ years ### "A good all in one solution" January 20, 2022 4.0 It was an acceptable platform for all your IT needs. More of a jack-of-all-trades kind of solution Pros The Live Connect features were really helpful and easy to use. The agent was lightweight and easy to install Cons The ticketing system was clunky and not very feature rich. Software deployment was hit or miss Review Source VR Verified Reviewer Partner Used the software for: 6-12 months ### "In the past I used a few other RMM's and with the exception of a few bugs this one works well." April 16, 2018 4.0 It allows me to manage many pc's with less effort across multiple organizations. If I need to push a script to several organizations that does the same thing it is as easy as deploying it in one place. I also find the Live Connect functions to save time not always having to VPN in to different clients to gain remote access to client PC's. Pros Policy Driven Events allow events to be happen by clients and departments easily. Easy to navigate dashboard. Scripting works well and has some nice functionality already out of the box. Cons The Live connect can be a little glitchy. Would like to see third party updating added with out an add-in. Would like to see alerting improved by adding function like notification when a parameter like cpu usage returns to normal. Review Source GK Geoff K. Manager, Network Services Retail Used the software for: 2+ years ### "POS Support Made Easy" February 1, 2019 4.0 We selected Kaseya because our retail locations run 'Peer-to-Peer' (IE no Active Directory). We found most of Kaseya's competitors required AD joined machines. We were also looking for a solution that provided inventory, scripting, and remote access (RDP) to end-points. Kaseya has all of those in one package. Pros Pros: very reliable, any outages have been either due to general system maintenance or patching. Makes for a very effective and information rich support environment. Cons Patching: tried switching from Patch Management to Software Management, but found Software Management lacking in essential features such as ability to spec and set 'file source'. Also Software Management seemed to find relentless issues (excuses), all over the map, different in almost all cases, not to install patches. We have reverted to Patch Management. Scripting: Kaseya is 32-bit. Most of our clients are 64-bit Windows 10. 64-bit registry is essentially out-of-reach for Kaseya scripting. The '64-bit' procedures provided simply do not work. Review Source Fred B. Director of Managed Services Used the software for: 2+ years ### "Kaseya is making good changes but not fast enough" January 23, 2018 3.0 Pros The remote control aspect of VSA is very fast and easy to connect. It's very feature rich and offers a ton of functionality if you can make use of it all Cons The remote is only remote control. Other functions are handled by the LiveConnect tool but it's a separate window. The scripting is unique to Kaseya which requires a ton of rework if you have existing scripts. Review Source Michael D. Help Desk Specialist Information Technology and Services Used the software for: 1-2 years ### "An Great Remote Management software if underrated." April 2, 2019 5.0 Managing multiple machines, virtual or physical can really be a pain. Kaseya provides multiple tools to manage accounts easily and fast. Connecting to a new machine is REALLY fast. Pros Easy to use Great management of devices and software is very light. Provides multiple tool like Wake Up Machine from sleep, License Removal, etc. Can scale to any company without asking users for any input on what their IP address is. Incredibly informative about managed machines. Cons I wish the interface was a bit more cleaner and defined. Aside from that no issues. Review Source Shawn H. IT Admin Used the software for: 2+ years ### "The Kaseya Experience is good but takes alot of experience to work though it " April 10, 2018 3.0 a glorified remote support agent Pros the almost unlimited options of monitoring capability's and that windows update works semi well on machines. Cons how you go about setting up the monitoring and that you need a secondary monitoring tool to monitor networks or to sync machines and tickets you need to buy yet a nother tool that they dont tell you about Review Source CTL Chin Tuang L. IT Manager Information Technology and Services Used the software for: 2+ years ### "After Sales Customer Service" February 29, 2020 3.0 Good feature of software but better not to use if you are not familiar with it. Very poor customer service. They don't care about you just want you to pay for thier software even you are with for many years. Pros A lot of good feature for IT Management Software. On the cloud. Cons Very poor customer service. I can say no after sales customer service at all. No phone number can be contact for urgent issue. You need to submit a few times of ticket to get reponse. Submitted ticket take more than 24 hrs to reponse. Very confuse of ticket submit link from the website. Be aware of account payment, they will lock you out without notice if you miss the payment. They don't care you are using the software for your business. Reason for choosing Kaseya VSA Becuase I was used it in my previous job. Review Source CW Christine W. Director Real Estate Used the software for: 2+ years ### "Some functionality not obvious" August 6, 2019 4.0 Overall, this has been an easy to install and implement software. Pros Overall, it is easy to set up and administer. There are lots of functionality options in order to automate the environment and keep track of all workstations and assistance needs. Cons Some of the modules, even using the help options available, are not obvious for set up and require some tweaking and re-tweaking. Occasionally it also requires reaching out to support, which is just a slow process. However, the people we have worked with have been thorough, knowledgeable and have been very helpful. Additionally, once data gets to a certain amount within Kaseya, it makes searching for tickets very difficult - and you can't search by ticket number. Review Source CF Char F. VP Sales & Marketing (Corp Pres) Computer & Network Security Used the software for: 1-2 years ### "Manage all devices everywhere easily " August 11, 2022 5.0 We are now able to use all our tools under one umbrella; VSA, BMS and IT Glue seamlessly interact with each other making this a great asset to keeping everything fast and organized. Pros The automated workflow rules allow for easy ticket management. We are able to manage all devices/endpoints on one app. Cons Getting from an agent to Live Connect is a big laggy in time to connect. Review Source Jarrod R. IT Director Used the software for: 2+ years ### "Easy to use and has just always worked." April 10, 2018 5.0 Pros Remote management is lightning fast. The audit piece is very nice to keep track of all the businesses assets. Cons There seems to be a bit of a gap between releases. Sometimes you get a rep that keeps in constant contact and sometimes you don't talk to your rep for a long while. Not a bad thing though. Review Source SR Sam R. Network Engineer Information Technology and Services Used the software for: 2+ years ### "Not The Best, But Will Do the Job" January 15, 2023 5.0 Pros Ease of remoting on user's PCs or servers. There are various tools to use when checking client's networks and other information. Automation of scripts and patches/updates is a huge plus. Cons There are various bugs when browsing around Kaseya VSA portal. Kaseya portal outages occurs frequently. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Review Source BT Bernard T. Director Business Supplies and Equipment Used the software for: 2+ years ### "Long Time user" October 22, 2019 4.0 Kaseya user for over 10 years, and only now looking to change, that should give you an idea Pros Kaseya has been pretty much consistent since day one Cons No local support, VSA not managing blackout windows and causing Windows 10 update issues with clients. Would like to use Webroot module but not as good as company dash board. Have been totally disappointed to have t wait over 4 months to get patching sorted, no amount of calls could fix the issue that made us look so incompetent to our customers. With so many opposition suppliers on our door, there is not much time left to get it sorted before we start looking to change after over 10 years with Kaseya. Reason for choosing Kaseya VSA Seemed to be the best at the time Review Source RL Ryan L. Techician Information Technology and Services Used the software for: 2+ years ### "Highly Recommend VSA" August 5, 2019 4.0 Have used this product for over 2 years and have no regrets. Has helped us respond to our clients faster. In fact we have been able to lower our on site calls. Pros The remote connection to pc's has reduced our response times greatly. The ability to see what they are doing helps troubleshooting the problems quicker. The ability to have their service tags / serial numbers allows us to check and verify warranty. Also, information that is shown on the main screen can help us locate PC's that are older or out dated. Cons Updates with Live Connect, some times install will fail and have to uninstall and reinstall. Some connectivity issues when using live connect is slow. Review Source David D. IT Manager Information Technology and Services Used the software for: 2+ years ### "Great MSP Tool" February 5, 2019 4.0 Pros The main feature you will always use is the remote control sessions, which always work flawlessly. But the feature that will save you time in the long run is automation Cons Soltuion such as deploying software, the method seems to be overly complicated. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.