# Page 2 | Kaseya VSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Kaseya VSA the right Remote Monitoring and Management solution for you? Explore 206 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100303/Kaseya-VSA/reviews --- Kaseya VSA 4 (206) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Kaseya VSA ## Showing most helpful reviews Showing 26-50 of 206 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AF Alexia F. CMO Consumer Electronics Used the software for: 1-2 years ### "Kaseya VSA makes managing all my IT systems a breeze, saving me time and hassle." September 1, 2024 3.0 Pros The remote management and monitoring features are top-notch, and the dashboard is intuitive to use. Cons Sometimes the software can be a bit overwhelming with its wide array of features, and could benefit from more streamlined user guidance. Review Source AZ Ana Z. It Administrative Consumer Electronics Used the software for: I used a free trial ### "Kaseya VSA has been a lifesaver for managing our IT systems remotely. It's easy to use and helps keep everything running smoothly." August 29, 2024 5.0 Pros The remote monitoring and management features are top-notch. It has saved us time and simplified our IT management tasks. Cons The user interface could use some improvement. It feels a bit outdated and clunky at times, making navigation a bit difficult. Review Source VR Verified Reviewer Systems Administrator Information Technology and Services Used the software for: 2+ years ### "The Kaseya lego kit" January 17, 2020 4.0 We manage almost 8000 of our customers machines. On almost all servers we run monitoring to alert us to issues, like disk space problems, services not running or certain eventlogs popping up. Here the lego building part of Kaseya is obvious. You get the rough shape to help you set up, but you determine what machine needs what monitoring. You polish the whole in the right shape. We have good security options with Webroot, Malwarebytes and Patch Management as most important parts. We have remote access when we need it and can investigate problems without having to bother users and take over the machine a few times a day. Then there's the luxury of running commands, or agent procedures as Kaseya calls them, in a heartbeat. You can automate cleanups by tying monitor alerts to commands. In the past this could take you weeks to setup and maintain properly, but that task is mostly done by Policy Management now. You setup the roles per group, do they need monitoring, antivirus, patch managent, etc, etc and Policy Management does it all. Unfortunately there is no complete coverage for all Kaseya options, but in our case it's about 80 to 90% and that saves hours and hours.... All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. What would I do.... :-) Pros \- You can build a whole lot of automation with their building blocks; - The depth of information should cover your needs; - New leadership has taken some time to reform the company, but is now running full speed ahead; - The potential of venture capital is a big benefit to what they can do, if you make them see the need. Cons \- Old building blocks have lived on too long (this year is supposed to be the big clean-up); - The mix of old parts (up to 20 years old) and very recent changes in limited places is confusing; - Support can be great, but usually takes a few days to get up to speed on technical challenges; - Integrations of Antivirus are limited and the Kaspersky Anti Virus option will cost you a lot of time; Reason for choosing Kaseya VSA The alternatives solved a few or our issues with Kaseya, but introduced more new problems to solve. And our relationship with Kaseya is at a high level (dating from 10 years ago), with direct access to management and the option to just call the CEO and tell him why you need x, y or z solved. It would take us years to get to the same level with new partners and looking at the size of them, we don't stand a chance to get there. Review Source Kavindu Githsara K. System Specialist E-Learning Used the software for: 1-2 years ### "Comprehensive IT Management with Robust Security Features" March 15, 2023 5.0 Overall, Kaseya VSA is a powerful and comprehensive IT management tool with a range of features that can help streamline IT operations and improve security. While it may be complex and costly for some organizations, it can be a worthwhile investment for those in need of robust IT management capabilities. Pros One of the major strengths of Kaseya VSA is its remote management capabilities. The software allows us to remotely manage devices and endpoints from a single, centralized console, which saves time and effort. It also offers automation features, such as automated patch management, which helps keep our devices secure and up-to-date without manual intervention.Another key advantage of Kaseya VSA is its security features. The software includes a range of security tools, such as antivirus and anti-malware protection, as well as vulnerability scanning and remediation capabilities. These tools help us to maintain a secure IT environment and protect our company data from potential threats. Cons However, there are some downsides to Kaseya VSA. The software can be complex and difficult to use, particularly for those who are not familiar with IT management tools. It can take time to learn how to navigate the software and configure it to meet our specific needs. Review Source AB Alexander B. Project Manager Real Estate Used the software for: 2+ years ### "A powerful engine marred by lazy, ongoing GUI problems" May 10, 2019 3.0 We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly made use of its Agent Procedures and reports modules and then continued on, slowly integrating module after module. Pros Many powerful modules: - I would not even consider Windows patching without Kaseya: it is granular, easy to use, pretty complete - Agent Procedures and Policies allow enormous customization in what you can do - practically any script you can think of can potentially be run through here - LiveConnect is smooth and fast and provides a wealth of tools - Reports, Alerts, and Audit modules are clear (once understood) and provide tremendous detail and customization Cons Persistent, unfixed, obvious GUI issues spanning years and years after being reported: - screens not refreshing; - inconsistent filtering; - misleading word choices in scheduling boxes; - selecting multiple is a chore; - "View" is powerful to \*use\* but clumsy and unwieldy to \*manage/administer\* The way installation packages are created is terrible. If you have more than about a dozen OUs, you will see what I mean: you must create a new install package for each OU. We have 90. EVERY ONE OF THEM must be updated every time there is a new Kaseya client release (about four times a year). There should be one package that asks the user its OU based on a database that IT sets up. Kaseya Anti-Virus and Kaseya Anti-Malware (which we used to use) frought with problems, in accurately reporting what was out there & in reliably installing or uininstalling packages. KAM in particular was so broken it caused us to dump the entire thing and switch to Webroot (though the Webroot integration module is a bad joke: it looks like an alpha product, nowhere near beta). Patch rollback is difficult and usually impossible (though this may not be Kaseya's fault). Review Source GG Giuseppe G. Technical Customer Consultant Information Technology and Services Used the software for: 1-2 years ### "Kaseya Meinung aus Sicht Helpdesk" December 29, 2022 4.0 Kaseya VSA ist eine leistungsstarke Plattform für IT-Service-Management, die es IT-Teams ermöglicht, ihre IT-Infrastruktur zu verwalten und zu überwachen. Es bietet eine Vielzahl von Funktionen und ist relativ einfach zu konfigurieren und zu verwenden. Allerdings ist es kostenpflichtig und die Integration mit bestehenden Systemen kann manchmal schwierig sein. Es kann auch eine gewisse Einarbeitungszeit erfordern, um alle Funktionen und Möglichkeiten vollständig nutzen zu können. Pros Kaseya VSA ist eine Cloud-basierte Plattform für IT-Service-Management, die es IT-Teams ermöglicht, ihre IT-Infrastruktur zu verwalten und zu überwachen.Kaseya VSA bietet eine Vielzahl von Funktionen zur Verwaltung von IT-Assets, zur Überwachung von Netzwerkleistung und -verfügbarkeit, zur Durchführung von Remote-Support und zur Automatisierung von IT-Prozessen.Kaseya VSA ermöglicht es IT-Teams, ihre Arbeitsprozesse zu optimieren und die Effizienz zu erhöhen, indem sie manuelle Aufgaben automatisieren und wiederholende Prozesse standardisieren.Kaseya VSA bietet eine benutzerfreundliche Oberfläche und ist leicht zu konfigurieren und zu verwenden. Cons Kaseya VSA ist eine kostenpflichtige Software, die regelmäßig aktualisiert werden muss, um die neuesten Funktionen nutzen zu können.Einige Benutzer haben berichtet, dass die Integration von Kaseya VSA mit bestehenden Systemen manchmal schwierig sein kann.Kaseya VSA erfordert möglicherweise auch eine gewisse Einarbeitungszeit, um alle Funktionen und Möglichkeiten vollständig nutzen zu können. Review Source VR Verified Reviewer President Computer & Network Security Used the software for: 2+ years ### "Powerful RMM Solution, if a bit complex." March 17, 2022 4.0 Pros Kaseya VSA pulls together a powerful suite of tools for RMM. Scripting is extremely powerful, but you'll need to learn the "VSA way" instead of being able to easily pull a PowerShell script from some other source. The reporting capabilities allow us to easily report on almost any data collected for monitored devices. Cons VSA's interface really needs a modern web UI overhaul. The company seems to be making progress to at least provide a consistent look with fonts, icons and imagery, however progress is slow and it needs a lot more "love" from the design team. In this same process, there is a TON you can do with the solution, however data is often scattered across multiple tabs and sections in order to find everything you need. Often when working with clients, I'd have to move to several sections to find all needed details for a single device. It is all there, but I would love to see it streamlined. Review Source jL jacob L. owner Computer & Network Security Used the software for: 1-2 years ### "Terrible support, worse customer service" November 10, 2016 1.0 We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead. So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages. Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care) the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast. the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features. Pros their initial sales pitch was good and convinced us to buy it. Cons terrible customer service, NO Support, slow, lousy features for the price Review Source Meir G. Network Administrator Used the software for: 1-2 years ### "A full-featured product that could use better support and documentation" April 13, 2018 4.0 Remote Monitoring and Management of user PCs. Pros This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included. Cons Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set. The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response and every time my ticket is addressed it is outsourced to someone for whom English is a 2nd or 3rd tongue. I don't have a problem with the outsourcing aspect but I often find there is more than a bit of a communication gap and it can be frustrating spending a solid chunk of time trying to get my point across due a language barrier. If this were a very low-cost product this would be more understandable but it is not. There is also a very solid learning curve in terms of understanding all of the features. They offer a Kaseya University option to address that (which I am currently involved with) but it requires a subscription that keeps having to be renewed or you lose access. As the content is static, it would be much better to have a pay once and access forever -certainly for the same version. Review Source Brett V. IT Manager Design Used the software for: 1-2 years ### "Overall positive experience with Kaseya so far, but getting down to brass tacks." August 2, 2018 4.0 This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution. Pros I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release. Cons I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process. Review Source MS Michael S. IT Operations Manager Information Technology and Services Used the software for: 2+ years ### "Kaseya VSA is easy to use and learn" June 16, 2023 5.0 I have used Screen Connect, Teamview, logmein before coming here with Kaseya and kaseya by far the best. Pros Kaseya has been a staple at our msp for years. It was easy to deploy, easy to update and just simple for new techs to get the hang of. It has all the features we need to support our clients remotely without a problem Cons Nothing I don't like at this time, everything is working as advertised and kaseya has been updating regularly. VSAX has been delayed but that is ok! Review Source VR Verified Reviewer Technical Director Accounting Used the software for: 2+ years ### "Technical Director" May 14, 2019 4.0 Having a remote control solution in the same web based app that allows patch management and scripting is the best efficiency aspect of this product for us. Pros Everything is integrated. One screen gets you a 360 degree approach to systems management... from AV and Backups, through 2FA & password management, through remote control and patch management. Cons The remote control feature works well on Windows Pc's, although can be quite intrusive on guest resources while active... and no remote control support for Mac, Linux or Android Much of the interface will run in any web browser, but I find that you have to jump through a lot of hoops to get it running in a browser on anything other than a PC. As soon as you need to do anything that requires running of Keseya plugins (e.g. remote control or live connect)... only one platform will work (this rules out being productive whilst in transit or out of the office unless a full PC or Windows laptop is used) The mobile management is cumbersome, very buggy and lacks decent functionality. Managing AV and Backups is probably pretty good through Kaseya, but ONLY if all your clients / endpoints use Kaseya's sanctioned AV product (singular) and backup suite (again... singular) The licensing can be tricky, and the sales team in my case were quite deceptive really in my opinion... we got ripped off and trying to get things solved here in Australia when all the decisions of any weight come from America... you find yourself feeling like just a number and nobody in Kaseya care. Review Source JT Jo T. Desktop Support technician Computer Software Used the software for: 2+ years ### "Kaseya user experience " September 11, 2023 4.0 Pros It is a secure remote connection software that allows you to assist anyone and give the power to deploy software. Cons It disconnects sometimes and doesn't want want to always connect. Review Source VR Verified Reviewer Network Engineer Real Estate Used the software for: 2+ years ### "Fantastic software for managing your enviroment" June 16, 2020 5.0 Absolutely love it. It does so much more for us than what we had before. The Kaseya knowledge base and public agent procedures site is helpful. Patch management is my biggest love from this product. The ability to access machines with just Internet access is a huge plus. It has also made managing our inventory considerably easier. Pros Easy to see all machines and servers in real time with connectivity status. Agent install is quick and customizable. Patch management feature is robust. Agent procedures allow a wide range of management possibilities. I love that I can access any of my servers with just Internet access. This have come in handy many times when iDRAC or VPN access has been lost. Cons Management for Macs is less robust. The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming, Review Source RJ E. Owner Information Technology and Services Used the software for: 2+ years ### "Great Product" January 25, 2019 5.0 I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs. Kaseya is a must for your business. They can scale with you as you grow your business too. Pros Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine. Cons The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great. Review Source CF Charles F. IT Security Manager Executive Office Used the software for: 2+ years ### "Kaseya VSA - Not just for MSPs" July 23, 2019 5.0 Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10. Pros Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA. Cons I'm not a fan of the app as the functionality seems to be spotty. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". This is my only gripe in the 3 years I've been using this product. Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) We switched from LogMeIn due to increased functionality with Kaseya VSA. LogMeIn simply offered inadequate remote access performance, whereas, Kaseya VSA is the fastest I've seen. Review Source RC Racey C. IT Operations Manager Information Technology and Services Used the software for: 2+ years ### "Have used Kaseya 7+ years. I can do more in Kaseya than if I'm physically seated at the endpoint." November 14, 2017 5.0 Pros I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment. Cons Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features. Review Source BG Bernard G. Client Site Supervisor Government Relations Used the software for: 2+ years ### "Kaseya VSA" October 5, 2023 5.0 Very good. Hard to do our work without anymore. Pros Ease of use, versatility, the information available, patching of Windows and third party applications. Cons Not very intuitive on where to find information Reason for choosing Kaseya VSA Versatility, one management console, small agent deployment Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: 2+ years ### "Hopeful for change and more efficient software" January 26, 2019 3.0 Much better than the first experience I had with them. The people are good people and I trust and hope things are going to get better. It takes a while to implement all of the new changes that need to be done to keep up with all of the changes that Microsoft is making to the patching engine alone. Pros I like the web based application and the abilities that it currently has. Much better performance that the previous systems we have used. I like having all of the modules in one pane of glass. Cons The slow development cycle. Icons reverting back to non-customized images every other upgrade. New modules that are released are not ready for prime time and are lacking in functions that we need as MSPs. There appears to be no partner beta program, which is unfortunate. Review Source VR Verified Reviewer SR Technology Specialist Used the software for: 2+ years ### "Kaseya VSA is made for a company that is 100% Remote" April 24, 2018 5.0 VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us. Pros We are a 100% remote company with strict SOP's and guidelines. We are required to manage laptops that never connect to a domain, no VPN. With the new Software Management Module, we can easily perform all security updates and have a record of these updates in one central location. This new module detects all vulnerabilities (including 3rd party software) and can be as automated as you want it to be. Cons Reporting could be better, but that seems to be the case with most software. Reporting what is installed on machines is somewhat difficult. Review Source Joe O. Director Of Information Technology Accounting Used the software for: 2+ years ### "Great software for our IT department. Increased productivity by 100% " November 16, 2017 4.0 Helps my IT staff with their day to day work making them more productive Pros Easy to use and very reliable. Love the remote access tools to keep track of all the systems in the office. Weather it be patch management, cloud backup. deploying software or just remote desktop support Kaseya has it all! If my user base is in or out of the office at a client site, Kaseya is there to help manage their computers with just a click! Cons Kaseya support is sometimes slow to respond and resolve tickets at times. I'm not sure if its a language barrier, or maybe I am just not explaining the issues clearly it usually takes a few attempts over a couple of days to get a resolution to an issue, Review Source Michael W. Used the software for: 2+ years ### "4 out of 5 - Customer Support needs improvement" June 29, 2016 4.0 Kaseya is the most powerful Remote Monitoring and Management (RMM) software available on the market. It's easier to use than its competitors and it has the most robust Agent Procedure and scripting engine. Pros Automation Ease of use Fully Featured Great integration Cons Customer support is terrible. Purchasing new agent licenses is a pain in the butt. you have to contact a rep, they have to build a quote, you approve the quote, they send the request to tech to generate your licenses. now you have to pay them 3 time or 4 time a month for multiple agreements. They should have a shopping cart, that auto-generates the licenses, or better yet, an unlimited pay for what you use model. Review Source Frank V. Chief Technology Officer Used the software for: 2+ years ### "The Rolls Royce of RMM tools for MSPs. Not perfect, but better than its competitors." July 11, 2018 4.0 Significant reduction in operational costs and increase in our ability to deliver value. Pros The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not. The company behind the product is one of its greatest strengths - no product is perfect, but it's easy to work with Kaseya and they go out of their way to make things right. Cons It can be finicky. We have several thousand agents on it and the database needs frequent pampering. Their support engages and helps willingly and quickly, but I feel this should be handled by the application or some support automation. Review Source HM Hugh M. Managing Director Information Technology and Services Used the software for: 1-2 years ### "Good Platform for MSP's " January 31, 2019 3.0 I would say our overall experience has been a 3/5, the alerts and information on agent workstations come in handy. The file transfer feature to and from agent systems crashed a few times in our early days when transferring between MacOS and Windows. The chat feature needs improving as although it opens a browser window it doesn't automatically go to the chat which can result in users on agent systems sometime closing window not knowing why it's opened. Would be nice if chat just opened up in a window directly. A mobile app has been promised from sometime now and would be really appreciated. Ease of deployment for windows is great, however it's best to wait a month or two before updating to the latest MacOS release as we've found the Kaseya agent isn't always updated at the time of MacOS new releases. We also love the feature to update the agent icon to our own branding, again this works great on Windows but found icon reverts to stock image on MacOS after a few reboots. Pros We have both Windows and Mac admins and the ability to be able to administer from both platforms was a key a factor in our decision to use Kaseya VSA for our MSP business. Cons Connecting to an agent desktops can be delayed, we sometimes found we had to close and reopen the live connect app multiple times to connect to a host. This however works a little better when trying to connect directly from a browser. Review Source Daniel D. Operations Manager Used the software for: 2+ years ### "Effective systems management on a budget" November 17, 2017 5.0 Remote access, patch management, software/hardware auditing, asset management, VSA does everything we need it to! Pros Kaseya VSA offers functionality similar to SMS/SCCM or LanDesk at a fraction of the cost. In addition, it includes options for additional endpoint protection management. Cons I was not able to get the VSA front-end working on our shared IIS server, I ended up creating a separate VM for VSA which is pretty trivial but it's one more host to manage. I probably should have just contacted Kaseya Support for assistance, but since I had licenses and VM host overhead available, the most expedient solution was just to create a new VM just for VSA. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.