# Mindset AI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mindset AI the right Conversational AI Platform solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10027071/Mindset-AI/reviews --- Mindset AI 4.9 (15) [View alternatives](https://www.capterra.com/p/10027071/Mindset-AI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mindset AI Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kirsten W. Head of Product and Engineering Management Consulting Used the software for: Less than 6 months ### "mindset.ai" January 13, 2025 5.0 Working with the mindset team has been really great, they are very responsive, and keen to collaborate and support our initiatives, as well as being able to accommodate some product requests we have made. Pros The integration of our content into mindset did require the mindset team to identify new ways to consume different content type than they have previously, this was done quickly and proactively. The user experience from both a end users perspective, and the admin tools within are very intuitive and easy to use. The tone of the agents are very adaptable, and it's ideal to be able to blend our content along side a larger source of material, with clear steps available to ensure accuracy. Cons Some of the features we are keen on utilising are still at roadmap stage, however the team at mindset are great at communicating when they make new releases. Alternatives considered [Amazon SageMaker](https://www.capterra.com/p/234216/Amazon-SageMaker/) Reason for choosing Mindset AI Ease of deployment and speed to market, and great customer service. Review Source Response from Mindset AI January 14, 2025 Hi Kirsten, Thanks so much for your review. We love partnerships that challenge us and help improve our platform, and it's been great working with you on new ways to ingest content. We'll continue to develop new features - and hopefully, our regular deployment announcements will always contain something you find useful. Thanks again for the review! Anna from Mindset AI TC THERESA C. CEO Information Technology and Services Used the software for: 2+ years ### "CEO REVIEW OF MINDSET AS A PARTNER" January 12, 2025 5.0 EXCELLENT - It's a true partner mentality with an investment to help us build a business on their platform. Pros Love the team and the capability to build a business around their platform. Cons NONE - I'm very pleased with the investment they are making in AU for the long run and as a true partner. Switched from [Ruzuku](https://www.capterra.com/p/210405/Ruzuku/) More capability for assessments and LMS capability Review Source Response from Mindset AI January 13, 2025 Hi Theresa, Thanks so much for sharing your opinion! It's been wonderful partnering with you over the years and your amazing feedback means the world tous. Thanks for the review! Anna from Mindset AI Rodney B. Sr Consultant Professional Training & Coaching Used the software for: 2+ years ### "Mindset AI accelerates your AI iniatives" January 17, 2025 4.0 While the platform is a quick and seamless way to build an AI agent, the team is incredibly responsive. They are always there to help, to guide, and to inform. Pros The Mindset AI platform is easy to use, thorough in its features, and constantly improving with new features to help refine your AI Agents. Cons The system can be from time to time a bit slow to respond. Review Source Response from Mindset AI January 24, 2025 Hi Rodnay, Thanks so much for this review! We're glad to hear that you enjoy building AI agents with Mindset AI and partnering with our team. Thanks again for sharing your thoughts! Best, Annafrom Mindset AI SE Steve E. Managing Director Education Management Used the software for: 1-2 years ### "Mindspan Licencing Ltd " January 10, 2025 4.0 Excellent. Very collaborative. Always developing new features. Pros That it was designed for our industry Level of customisable features The blend of resource and facilitation Cons Nothing comes to mind at the moment, we have been very impressed. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Not robust enough for what we needed and they didn’t understand us. No app feature. Review Source Response from Mindset AI January 13, 2025 Hi Steve, Thank you for sharing this review. We're glad that Mindset AI fits your business well and that you're impressed with our solutions. Thanks again for your review, Anna from Mindset AI PB Paul B. Operations Director Management Consulting Used the software for: 1-2 years ### "It's all about the relationship" February 18, 2025 5.0 Our experience with Mindset AI was very much one of working in collaboration as a partner, rather than as a traditional customer/supplier relationship. Having a dedicated (in both senses of the word) Customer Success Executive really underpinned this. Pros Mindset AI as an organisation have put together an excellent combination of platform and service. What I particularly value is the work of the Customer Success Executive, whose job revolves around understanding our business and helping us tune the tools on the platform to create the optimum offering to our customers. Cons In the early days we found that during the assimilation of our material onto the platform the "chunking" was a bit random. This has been improved following our initial feedback. Switched from [Moodle](https://www.capterra.com/p/80691/Moodle/) Mindset AI gives us much more flexibility. Review Source BB Bob B. Chief Operating Officer Mental Health Care Used the software for: 2+ years ### "Great company, Amazing Platform, Excellent use of AI features, Fantastic Client support. " January 14, 2025 5.0 We enjoy a very good relationship with Mindset, they have always worked on the basis that we are partners rather than just clients, they have a fantastic team of people that are professional and skilled in their roles. They listen to client changes and implement solutions that we wouldn’t have come up with ourselves. All companies have a choice on who they use for their business needs and Mindset for us has been instrumental on our journey. We highly recommend them for businesses that require a platform that provides advanced technologies such as AI and fully scaleable. Pros Mindset provided the platform we needed after we transferred from another, they handled everything to ensure we had the same functionality as we previously had and that was on a platform that had live clients which was done without major interruption to the end users. Cons Both are companies have grown and with growth sometimes there are minor issues with customer experience but those times where few and always rectified in a timely manner. Review Source Response from Mindset AI January 17, 2025 Hi Bob, Thanks so much for this review. It's been a pleasure partnering with you. )ur relationship has helped us improve our platform and introduce solutions that truly make a difference. Thanks again for sharing your thoughts! Anna from Mindset AI JK Jeremy K. Managing Director Professional Training & Coaching Used the software for: 1-2 years ### "An incredible AI-powered business that understands customers, people and entrepreneurship " January 10, 2025 5.0 Incredible - they manage not only to demystify the evolving world of AI but to partner with us to deliver exactly what our business and customers (market-leading organisations as well as individuals) need. This combines with great product updates, people, support and service. Pros There's so much to recommend Mindset AI - a leading-edge tech company that never loses sight of people / behaviour, customers, and the essentials of business and entrepreneurship. I especially like their: 1) great service - fast, responsive, invaluable; 2) product - practical, intuitive, impressive, and constantly improving; 3) openness and can-do attitude. Also, their ability to produce a custom AI-agent with little more than a detailed briefing workshop and relevant documentation is groundbreaking. Cons As is typical, their brand is not well-known, which makes the initial decision to partner feel risky. It isn't! Review Source Response from Mindset AI January 13, 2025 Hi Jeremy, Thank you so much for leaving such a thoughtful review! It means the world to us to hear that you value not only our product but also our focus on people. We’re especially glad you’ve had such a positive experience with our AI-agent creation process. Your point about our brand visibility is an important one—thank you for helping us get Mindset AI in front of more people with this review. Thanks again for your kind words and support! Anna from Mindset AI RR Roman R. Director of Product Management Health, Wellness and Fitness Used the software for: 6-12 months ### "Evolving Customer Support with AI Efficiency" January 16, 2025 5.0 Our experience with Mindset AI has been extremely positive. Their responsive team and tailored solutions have added tremendous value to our operations, driving efficiency and satisfaction across the board. Pros Mindset AI has been instrumental in providing our providers with effective and user-friendly access to information. We particularly appreciate their tailored approach, which includes seamless integration with our database, an attentive customer success and tech team, and, most importantly, their deep understanding of our use case and actionable support. Since adopting Mindset AI, we've reduced the load on our customer support team by up to 30% and significantly improved provider satisfaction. Additionally, their ability to act quickly and adapt to specific problems is a standout feature, especially compared to other solutions that only offer static, off-the-shelf products Cons The only area for improvement is managing multiple systems for customer support (e.g., ticketing system for human agents and Mindset AI for automated agents). However, this is a relatively minor challenge, and we’re confident that with continued growth and collaboration with Mindset AI, this will become even more seamless over time Review Source Response from Mindset AI February 2, 2026 Hi Roman, Thanks so much for this review. 30% reduction in workload - what an amazing achievement! We're glad that Mindset AI has saved time for your support team and improved provider satisfaction. We are delighted to be working with exceptional innovators like yourself. Your feedback helps us continuously improve our solutions. Thanks again for sharing your thoughts! Anna from Mindset AI JB Jessica B. CIO Management Consulting Used the software for: 2+ years ### "Game-Changing Platform - Highly Recommend" January 10, 2025 5.0 In a word, my experience has been excellent. The platform has allowed my business to capitalize on Gen AI in ways that we never imagined. Doors are opening up to us that we never thought possible. It has completely transformed how we work as a company, and how we work with and for our clients. Pros The platform is very user-friendly with tons of configurations to meet your exact need. The ability to switch configure agents, capabilities and LLM gives you all the power to make it your own. It is the easiest and most comprehensive platform I've seen that takes advantage of the goodness with a RAG architecture, with the fexibility to make it your own. Cons The world is moving so fast it is hard to keep up. I wouldn't say there is anything I like the least, the platform continues to be feature-rich, maybe I'm just a bit impatient and want it all now. Still, I know more features are to be released and I can always count on that. Review Source Response from Mindset AI January 13, 2025 Hi Jessica, Thank you so much for your kind words! We are thrilled to hear how Mindset AI has helped transform your business and unlock exciting growth opportunities. You know us—we’re always working on new features, and your feedback is a huge part of what helps us improve. So please, keep it coming! Thanks again for your review. Anna from Mindset AI Steve C. Co-Founder and Director Information Technology and Services Used the software for: 6-12 months ### "Good flexible product, together with a great team." January 20, 2025 5.0 The team were helpful in the pre-sales period providing a lot of information. Now we've actually got the system up and running they remain helpful and interested in what we're doing. They are also up for hearing ideas and working on things should they be considered a good idea.I think I have already referred them on to other contacts and clients of mine. Pros Very flexible, good at ingesting almost all types of data. I like the way it provides references for where it found the information to develop the answer the agent provides. The team are flexible, friendly, responsive and helpful. Cons Nothing that I can think of at the moment. Review Source Response from Mindset AI January 24, 2025 Hi Steve, Thanks so much for this review. We're delighted to hear that you enjoy the flexibility of our AI agents. We are so grateful for your feedback - it really helps us develop new features. So keep it coming! Thanks again for sharing your thoughts! Best, Anna from Mindset AI PM Paul M. Innovation Director E-Learning Used the software for: 6-12 months ### "Exceeding expectations" January 13, 2025 5.0 From initial contact through to implementation, the process, service and guidance have been excellent. The trust, communication and collaboration were quickly established and have been the cornerstone of what feels like our effortless success. The combination of the product and the onboarding experience resulted in a very impressive time-to-market. Pros The product is exactly what we were looking for and more. The standout has been its performance and fit for our business, where our customers require highly accurate guidance and support. The product is well designed, and we are seeing enhancements very regularly. Cons Over a year into the process of working with Mindset AI I have not experienced any negative aspects to comment on. Review Source Response from Mindset AI January 14, 2025 Hi Paul, Thanks so much for this review. We're delighted you are satisfied with our software's performance and capabilities. We certainly prioritize fast time to market: it's not enough to have a great solution; it also needs to start delivering value fast. We're glad you were happy with this aspect, too. Thanks again for sharing your thoughts! Anna from Mindset AI QE Quentin E. Principal Consultant Management Consulting Used the software for: Less than 6 months ### "Great support from articulate professionals" February 18, 2025 5.0 Very productive, \[sensitive content hidden\] were very attentive and helpful to me while I was presenting our material, for them to add to their platform. Looking forward to seeing the end result and hopefully working together again in the future. Pros I haven't experienced the product (Ai platform), however I've spent a day and a half with \[sensitive content hidden\], and a few hours with \[sensitive content hidden\]. I found them both to be friendly, and helpful but also very articulate. They managed to answer all of my questions, and helped me to present the material that they will now put on to the platform Cons Nothing to comment on here, very happy with the service/ support received so far. Review Source PD Pooran D. CEO Computer Software Used the software for: 1-2 years ### "Mindset.ai will transform our business" January 13, 2025 5.0 I couldn't imagine a better experience. The whole team are always to open to listen and respond to our needs. Pros The team is always so responsive and quick to provide feedback on our requests. Cons I really can't think of anything. If there is functionality we need but is not yet available we always have a good conversation about how to include it in their development roadmap. Review Source Response from Mindset AI January 14, 2025 Hi Pooran, Thanks so much for this review and your kind words. We're thrilled you enjoy working with the team and the product. Thanks again for sharing your thoughts! Anna from Mindset AI CW Charlie W. CEO Mental Health Care Used the software for: 1-2 years ### "Brilliant business and partner" January 9, 2025 5.0 It has been a game changer for our business and their technology is outstanding. Pros The customisation, team and the support. Cons Not applicable, we have no bad experiences. Review Source Response from Mindset AI January 13, 2025 Hi Charlie, Thanks so much for sharing your thoughts! It's great to hear that Mindset AI has been a game changer for your business - that's exactly what we aim for. Thanks for your review! Anna from Mindset AI CC Chris C. Co-Founder Management Consulting Used the software for: Less than 6 months ### "Loving Mindset AI" January 10, 2025 5.0 Hi Chris I just wanted to drop you a quick note to say that I'm loving using Mindset AI! So simple but so helpful! Just wanted to share 🙂 This is from one of our team Pros It saves me time and makes it easy to find alot of the info I need to create new content for training. Also I'd like to mention \[sensitive content hidden\] who works for Mindset AI, she has been excellent in guiding us through the use of the platform and is always available for us when we have questions Cons I'd love it if we could attach documents and ask the agent to analyse it to add to what more I can do to help my clients Review Source Response from Mindset AI January 13, 2025 Hi Chris, Thanks so much for this amazing review! We're so glad to hear that you and your team are happy with Mindset AI. I passed on your suggestion regarding document analysis and content suggestions - great idea! Thanks again for the review! Anna from Mindset AI Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.