# Redo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Redo Software - reviews, pricing plans, popular comparisons to other Returns Management (RMS) products and more. Source: https://www.capterra.com/p/10025229/Redo --- # Redo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Redo ## What is Redo? Redo was created to enhance the post-purchase operations of ecommerce businesses. We provide everything you should be doing (returns, exchanges, order protection, order tracking, customer support), and connect all of them into a single platform. Our returns solution is free for merchants while still allowing merchants to provide a premiere post-purchase experience for their customers. We build out product hand-in-hand with our merchants to make sure our product remains built for merchants, by merchants, and addresses the main pain points they're working hard to resolve every day. ## What is Redo used for? [Returns Management (RMS)](https://www.capterra.com/returns-management-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Redo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.getredo.com/products/returns&name=Redo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Redo 4.9 (16) VS. [5.0 (13)](https://www.capterra.com/p/218259/WISMOlabs/reviews/) Starting Price Contact vendor Starting Price $0.01 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (16) Ease Of Use 4.8 (29) Value For Money 4.9 (16) Value For Money 4.9 (27) Customer Service 5.0 (16) Customer Service 5.0 (27) ## Redo alternatives Highest Rated [ReturnGO](https://www.capterra.com/p/230559/ReturnGO/) [5.0 (29)](https://www.capterra.com/p/230559/ReturnGO/reviews/) Starting price $297.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230559/ReturnGO/) [AfterShip](https://www.capterra.com/p/178663/AfterShip/) [4.9 (466)](https://www.capterra.com/p/178663/AfterShip/reviews/) Starting price $11.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178663/AfterShip/) [Troquecommerce](https://www.capterra.com/p/10016764/Troquecommerce/) [4.7 (11)](https://www.capterra.com/p/10016764/Troquecommerce/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016764/Troquecommerce/) [Narvar](https://www.capterra.com/p/195787/Narvar/) [4.7 (58)](https://www.capterra.com/p/195787/Narvar/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195787/Narvar/) [View all alternatives](https://www.capterra.com/p/10025229/Redo/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Exchange Management 5.0 (15) 100.00% of 15 reviewers that rated this feature as important or highly important Enable the process of exchanging one item for another Refund Management 4.9 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Oversee the process of issuing refunds Order Tracking 4.9 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Track orders throughout the fulfillment process Alerts/Notifications 4.7 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Self Service Portal 4.9 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Label Printing 5.0 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Process of printing custom labels through various methods. Redo 10 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle A website or login for customers to access information Enable the process of exchanging one item for another Process of printing custom labels through various methods. Track orders throughout the fulfillment process Oversee the process of issuing refunds View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Manage and track orders being shipped to customers Features 4.9 (16) 4.9 Based on 16 reviews ## Pricing Value for money 4.9 (16) ### Starting price Contact vendor for pricing Free trial available Value for money 4.9 (16) 4.9 Based on 16 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Gorgias](https://www.capterra.com/p/155357/Gorgias/)[ Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/)[ ShipHero](https://www.capterra.com/p/166930/ShipHero/)[ Recharge](https://www.capterra.com/p/206617/ReCharge-Payments/) ## Support, customer service and training options Customer Service 5.0 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (16) 5.0 Based on 16 reviews ## User reviews Overall rating 4.9 Based on 16 reviews Filter by rating 5(15) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent WT Wyatt T. Director of sales Consumer Goods ### "Makes managing tickets easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 23, 2025 I love it its very helpful and does its job very well Pros I get notified any time there is a ticket everything I need is in one place and it makes managing tickets between team members easy Cons The set up took a little while and getting the right settings took a minute Switched from [Gorgias](https://www.capterra.com/p/155357/Gorgias/) We liked the features on redo more and getting the notifications Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Candace B. Operations Manager Apparel & Fashion ### "Redo for the win!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2025 Great experience - customer service is top tier and listen to our feedback and constantly updating new products that are helpful for many different areas of an e-commerce store. Pros It makes returns and exchanges easy for our customers. We know use it for customer emails and it integrates with many apps that we use! Cons Platform is still working out some kinks, but the Redo team is quick to respond and listen to feedback about what updates would be helpful to us merchants. Switched from [Gorgias](https://www.capterra.com/p/155357/Gorgias/) The platform is very similar between Gorgias and Redo. It makes it easy for my team to not have to switch back and forth between the two platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JE Joseph E. Ecommerce And IT Manager Health, Wellness and Fitness ### "Great Value Add for free" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 14, 2025 Our experience has been pretty good. We onboarded with them about 2 years ago. The support tool hasn't changed a whole lot but they keep coming out with new products and features. Everything they put out is pretty good and a fair price. Before our support manager didn't have many check in calls with us but it has gotten a lot better with monthly syncs. Pros I love the platform they have. I like that they give us a platform to manage the returns easily and a nice platform for the customers to submit a return. Cons I think the biggest downside is the setup. It is a little confusing figuring out how to set everything up. Our customer success manager had to help us a lot, but since it's a little confusing I have to reach out to support every time I need to update something. However, the good news is that you should just have to set it up one time. The other thing that I don't like a lot is that it's another cost for the consumer, since the returns is an add on that the customer pays for, that can sometimes hurt conversion. That being said they have a lot of things you can do to help mitigate that with A/B testing, and different placement options. Alternatives considered [Loop](https://www.capterra.com/p/10009156/Loop/) Reasons for choosing Redo Redo was free, and it did all of the same things. It was a no brainer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Molly S. Customer Service and Sales Specialist Apparel & Fashion ### "I love Redo!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2025 My overall experience with Redo has been very positive! Pros It makes everything so much more efficient and easy! Cons Sometimes it lags/glitches a little bit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GW Gina W. Director of Customer Experience Consumer Goods ### "Raving fan!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 An absolute necessity for an e-commerce company. It takes the burden off internal teams and allows customers the visibility throughout the whole process. The cost benefit is unmatched. The team at Redo is so talented and continue to innovate and really listen to their customers as they continue to iterate and improve. Pros The ability for customers to self serve and seamlessly walk through the returns, exchange, or warranty process has taken the burden off my team and makes for a much smoother overall customer experience. Cons There are occasional bugs that they have to push thru on the back end, but that will happen with any tech platform and they are quick to respond. Switched from [AfterShip](https://www.capterra.com/p/178663/AfterShip/) Too manual and not a good customer experience Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Michelle S. Customer Service and Office Manager Retail ### "Redo- The Customer Service Life Saver" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 Pros Redo is an exceptional program that has saved me SOOOO much time and allowed me to focus on taking care of the customers in a efficient and user-friendly way. Redo has really streamlined our customer experience and saved me hundreds of hours a year that I was spending emailing back and forth with customers to process their exchanges and finding items they wanted as replacements and so forth and hunting down packages for exchanges to process to send out the new items. As our business was growing it was starting to become unmanageable by myself, but we didn't have the resources to bring on anyone else to help me. I can't emphasize how wonderful this program is for both myself and our customers. My work/life balance has increased, and our positive customer experience has increased exponentially. On top of how wonderful the program is, their staff is top notch. From our account manager, \[sensitive content hidden\], to the support staff, \[sensitive content hidden\], they are exceptional and have been a pleasure to work with. Unlike so many software programs, \[sensitive content hidden\] respond immediately and always have a solution or work around right away. I have yet to have a situation that wasn't resolved within hours and handled efficiently from start to finish. The whole Redo is a pleasure to work with and they helped me every day for however long it took till I understood the program and how to resolve any user error (me) situations. They also happily put up with my dumb jokes and witty personality. I have recommended Redo to several small businesses belonging to friends, and they also have nothing but positive things to say about their experiences. Cons I do not have any complaints at all. There are little things that can be expanded on but those things are already in development, and currently do not impact my experience nor the customer experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TL Taylor L. Shop Manager Apparel & Fashion ### "Great Experience!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 10/10! Have loved the experience and our customers have too! Pros How we are able to set up automations to both process and deny returns Cons Sometimes there are updates that can cause some learning curves, but nothing too crazy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CO Celeste O. Customer Support Manager Sporting Goods ### "Great resource for communication needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 11, 2025 Pros Gives great options for our customers and provides us help to make work easier. Cons Wish it could link to all of our marketplaces. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DF Daniel F. customer service manager Design ### "Customer service manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 11, 2025 Pros What we love most about Redo Returns & Exchanges is the amazing customer service. The team is always willing to help, open to feedback, and truly committed to improving our experience. The platform itself is super smooth and incredibly user-friendly—something that’s really important to us. It was also super easy to implement and integrate into our current system. The Redo team handled everything to make the process as seamless as possible. We’ve been with Redo since the very beginning of the program, and we use it on a daily basis. It’s become an essential part of our workflow, and we couldn’t be happier with how it’s supported our needs! Cons Honestly, there’s nothing we dislike about Redo—which sounds funny to say, but it’s true! Anytime something comes up or we have a question, their customer service is incredibly helpful and quick to respond. They’re always ready to jump in and make sure everything runs smoothly, so we’ve never had a negative experience to speak of. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HD Hannah D. Assistant manager Apparel & Fashion ### "Willow Boutique Redo Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 TOP NOTCH, i cant recommend any other platform. we even switched our shipping management to redo because we love it so much. we are almost completely operating with their platform. Pros FREE! Customer has option to cover their package and return label for a very very small fee. We get some of that fee in the case the package does not make it to the customer. TOP NOTCH customer support, i mean i wish every company had their support. will answer within 20 minutes and if they cant find a solution then and there they will build it within their platform to ensure you are satisfied with their product. Cons I have nothing to put here. From the outside it seems like a start up tech company but their team is set up for success and so incredibly helpful. Switched from [Loop](https://www.capterra.com/p/10009156/Loop/) Free and they came to us with cookies, how do you turn that down? Customer support Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RP Robert P. COO Retail ### "Reliable and Easy to Work With" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 We've been using Redo for years at Pchee Bum, our women’s activewear brand, and it’s been a key part of our operations. It streamlines returns, claims, post-purchase support, etc. Redo makes the process smooth for both our team and our customers. What really stands out is how collaborative the Redo team is—they truly listen to our feedback and work closely with us to improve the experience. It feels like a true partnership, and we highly recommend them to other e-commerce businesses looking for a reliable, customer-friendly solution. Pros What we love most about Redo is how easy they are to work with and how affordable their pricing is. Cons There was a bit of a learning curve when we first started, but their support team helped us get up to speed quickly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NC Nathan C. Co-Founder Apparel & Fashion ### "Amazing Shopify power app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 11, 2025 Pros The customer support software and returns process is great Cons Their UI/UX and speed of the dashboard could be better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HC Hazal C. General Manager Retail ### "Big Fan of Redo!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 They're a young and nimble team who keep up with tech changes, evolve their offering to meet new requests... theyre doing everything right. Pros The user system, the price, the customer service Cons Nothing so far - it's been pretty seamless Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Reasons for choosing Redo Price! Huge difference for the same thing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Benjamin M. Web Developer Sporting Goods ### "Love the easy integration and customer service." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 11, 2025 Love the experience so far, much better than Navidium. Pros Excellent Customer Service Easy Integration All in one (refunds/exchanges/package protection) Cons It can cost a bit more than our previous software, but offers more in the product suite. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BT Bryce T. CFO Apparel & Fashion ### "Excellent!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 Pros Redo is extremely easy to setup. Their customer support is always friendly and ready to help. Highly recommend them to anyone looking to simplify their Shopify store. Thank you Redo! Cons Redo is very open to customer feedback and will implement changes if things aren’t working well. No cons. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Sam B. E-Commerce Manager Sports ### "Your E-Commerce Best Friend!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2025 As noted in the pros, they are fantastic in all areas. Just about everything that they offer, we are "subscribed" to it. Pros We use Redo for just about everything that they have to offer. Their "main" product, the return insurance, has been a great benefit for our sales. We also are in process of switching over to their far-better-than-Zendesk-at-a-substanially-better-price service platform. In addition, we utilize them for their "Conceierge" which is their AI Sales Bot on our websites. They are fantastic from their people to their services. Cons Redo is so fantastic that I cannot think of a single con for them. They are incredbily helpful. Switched from [Loop](https://www.capterra.com/p/266558/Loop/) Extremely competitive pricing + better product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2025 We appreciate you and love working with you, Sam! Thanks for the awesome review! 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