# StepChange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is StepChange the right Sustainability solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10022400/StepChange/reviews --- StepChange 4.6 (13) [View alternatives](https://www.capterra.com/p/10022400/StepChange/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of StepChange Ease of use 4.7 Customer Service 4.7 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Saket S. Logistics Specialist Medical Devices Used the software for: 1-2 years ### "Step Change-Carbon Accounting Emissions" August 20, 2025 4.0 My experience with Step change was mixed. The initial consultation was very helpful, and they provided a good overview of my options. However, there were a few delays in setting up my repayment plan, and communication could have been better at times. That said, they did help me get on track with my finances, which I’m grateful for. Pros Step Change is very practical in Carbon Emissions Management in Data Collection, Customer Support and Reporting. It is also been Ease of Use, Encompasses the user's perception of how effortlessly they can accomplish tasks, often emphasizing a positive user experience characterized by minimal effort and cognitive load. Cons I appreciated the support Stepchange provided. If I had to mention something I liked least, it would be the wait times during peak periods — sometimes it was hard to get through to an advisor quickly. But I also recognize they're a nonprofit dealing with high demand, and the quality of service once I got through was always solid. Review Source PS Pandiyarajan S. LEAD - EOHS Automotive Used the software for: 1-2 years ### "Great Tool for Data Capturing and reporting " March 6, 2025 5.0 It's very Good Tool for Data capturing and have an internal benchmarking targets in the ESG compliances Pros Best Team support from them for data capturing Cons Nothing has to highlights as of now with step change team. Review Source SJ Sara J. Sustainability Officer Financial Services Used the software for: Less than 6 months ### "Helps us handle all ESG requirements" May 9, 2025 5.0 The team at StepChange has been extremely helpful with setting up, implementing, and using the platform within our organisation. The platform has also been very helpful for the organisation’s ESG data management and reporting needs. Pros The platform is extremely helpful for our ESG reporting processes including data collection and management, and report generation. It has made our carbon accounting process easier. Cons Some sections may be a little difficult to navigate for users with no background knowledge of ESG, sustainability reporting, and carbon accounting. Review Source MJ Mannat J. Impact and ESG Associate Logistics and Supply Chain Used the software for: 1-2 years ### "ESG Management Software " July 25, 2025 4.0 Pros Great customer support, ease of use, really helped with our data collection, the team went over and above to cater to our specific requests that went beyond the engagement requirement Cons Templates can be made more generalized and flexible. Faced some initial challenges with respect to the templates. Review Source SS Sambit S. Program Lead Banking Used the software for: 6-12 months ### "ESG Platform" December 13, 2024 5.0 It is very good as people at StepChange are very professional Pros Seamless and professional experience with Stepchange and people in stepchange are super approachable and helpful. Kudos to the team Cons In the platform generally experiencing the issues in bulk uploading of documents Review Source AD Ayan D. Head of consumables operations Medical Devices Used the software for: 1-2 years ### "GHG accounting and reporting platform" February 17, 2025 4.0 Pros Backend support - The solutions team is highly customer centric and provides solution to each and every problem without delay. Cons The UI needs improvement. It is a difficult interface for a first time user to navigate and use. Review Source RI Rahamathulla I. PROPERTY MANAGER Medical Devices Used the software for: 1-2 years ### "great app to track ESG" June 2, 2025 5.0 Pros Easy tracking of data and easy upload process All options available to update for the power consumed & generated. Cons The uploaded date is taking long time to reflect. need to refresh every time to make the update value reflect Review Source BG BOOPATHI G. ASSOCIATE VICE PRESIDENT - ESG Information Technology and Services Used the software for: 6-12 months ### "ESG tool review" December 20, 2024 5.0 Easy to meet the needs of the third party Pros Refining bulk data, data integration and report generation Cons Training to SPOCs, system integration delayed Review Source RR Rohan R. Associate manager Banking Used the software for: 6-12 months ### "ESG Platform" December 13, 2024 5.0 Pros The ease of use of the platform along with the stellar customer relationship management experience has been a pleassure to deal with Cons The data validation for the bulk upload functionality has very specific input types and repeatedly returns error feedback Review Source HM Himanshu M. Deputy Manager - ESG Food Production Used the software for: 1-2 years ### "Safe Platform for ESG Management" December 17, 2024 5.0 Pros Technical expertise is unmatched in the industry. Cons Would be good to have flexibility in customizing user workflows and an expanded off-the-shelf integration options Review Source KS Krishnamurthy S. AGM Automotive Used the software for: 6-12 months ### "Review on Step Change Portal" October 15, 2024 4.0 I have good experience by using the tool. The overall feedback on the tool is Good. However some customization is required. Pros The tool is self explanatory and easily understand by all people Cons Capturing and compiling data from various users Review Source LS Lokesh S. EHS Manager Fishery Used the software for: 1-2 years ### "Helps make data-driven ESG decisions" November 22, 2024 5.0 Its overwhelming to work with Stepchange team and their tool, Their team is so cooperative in resolving the minor issues also at the earliest. Pros Has good measurement capabilities and is able to calculate complex metrics, such as Scope 3 emissions with its EF database, with clear explanations of the methodology Cons While the platform offers a solid foundation for ESG tracking, we would like to see more granular options for setting and monitoring targets Review Source PR PVN R. Vice President - Strategic Projects, Sustainability Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Comprehensive ESG Management Platform" October 18, 2024 4.0 Stepchange helped us to streamline our ESG programme by providing tool (platform), process (to collect data) and training of team Pros Has comprehensive tracking and reporting capabilities for us to monitor our performance of key ESG metrics and identify areas for improvement. Cons Could be better to have more industry-specific data and bench marking with peer industries Review Source Similar Products Featured