# LaunchBay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LaunchBay the right Portal solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10019610/Motion-io/reviews --- LaunchBay 4.8 (49) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Reviews of LaunchBay Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews TP Tim P Founder and DirectorLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The fact you can give a portal with step by step tasks to complete in such a clear way because motion.io has all the necessary building blocks which are so easy to put together to create a fantastic user experience. “ March 3, 2025 EP Eric P CEO and FounderMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “User friendly, super professional and helpful support team, game changer for growing businesses and those that want to organize and streamline their workflow and communication.“ October 2, 2024 AS Aneesha S FounderDesign, 2 - 10 employeesUsed the software for: 6-12 months. “Customer service is responsive and really thorough with answers and they have YT vids that explain all platform changes.“ April 22, 2024 TM Traci M CEOProfessional Training & Coaching, 2 - 10 employeesUsed the software for: Less than 6 months. “It provides excellent value for money, giving us access to powerful tools at a price point that fits within our budget.“ November 27, 2024 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shan M. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Game changing portal!" July 28, 2024 5.0 It's been pretty smooth from day one, I haven't had any major concerns about the software as it works exactly as intended. I'm encouraged by their progress with adding features too. Pros The client portal was the main reason I signed up. But also since they're a smaller company, I was able to speak with the \[sensitive content hidden\] during the sales process and they took on feedback immediately. Great company! Cons They didn't have payment processing in place, but it's coming soon! Alternatives considered [Zendo](https://www.capterra.com/p/238786/Zendo/) Reason for choosing LaunchBay I actually ended up going with both since zendo is more focused on sales portals. Motion will be integrating this soon though so I'll be switching to motion for everything once they release payments! Switched from [ActiveCollab](https://www.capterra.com/p/114491/Active-Collab/)[Trello](https://www.capterra.com/p/211559/Trello/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[Notion](https://www.capterra.com/p/186596/Notion/) Needed a centralized platform that provided everything in an affordable package. Review Source AC Allan C. Director Real Estate Used the software for: Less than 6 months ### "Excellent for real estate professionals " April 5, 2025 5.0 Loving the product and looking forward to further updates. It's very intuitive and has significantly improved our workflow. I was looking for something fairly easy to use and set up. Other similar products/competitors seemed way to complicated and overkill for what we need but motion.io has delivered the right balance in terms of setup easy of use and improving our business productivity Pros Been a game changer for us in terms of client onboarding and new and ongoing projects. They main benefit to us as a real estate buyers agency is during a property purchase all stakeholders can be invited to a project and follow along next steps and the entire process easily. Instead of us chasing down important documents like signed contracts it's now automated - clients receive a task to upload and they do it themselves. At the same time we can share important files in the portal with clients who need it. We can even invite third party partners such as accountants and mortgage brokers to a client portal and have all files and communication in one place Cons Would like to have folders for projects to keep things better organised, and looking forward to an easier to use document signing system Alternatives considered [Softr](https://www.capterra.com/p/232331/Softr/) Reason for choosing LaunchBay Most simple setup and best value for money for features included Review Source MA Marianne A. President Education Management Used the software for: Less than 6 months ### "Problematic and disappointing " August 28, 2024 2.0 Poor customer service. They really don’t seem interested in trying to solve the problem. Pros Lots of potential but has a significant glitch with downloading files in their original format. Cons If you share a spreadsheet with a client, they can accidentally download it as a PDF. This is causing frustration with my clients & staff thus causing us all more work. Review Source TP Tim P. Founder and Director Legal Services Used the software for: Less than 6 months ### "Where has motion.io been all my life?! " March 3, 2025 5.0 I was hunting around for ages to find a client portal which I could leverage to ask clients to answer some questions and upload some documents when they book our online service. I was pulling my hair out after spending so much time trialling products which quite frankly were incredibly difficult to set up and gave a poor user experience because they didn't allow things to be setup in a simple and logical way. When I discovered motion.io I just couldn't believe how far it was ahead in every single way. Just on a completely different level! Pros The user interface is simple yet so versatile. The fact you can give a portal with step by step tasks to complete in such a clear way because motion.io has all the necessary building blocks which are so easy to put together to create a fantastic user experience. People love using it! Cons I can literally hardly think of anything negative to say about motion.io. I guess the only thing is that I'm sure there's scope to bring loads of cool new features, which they're already doing on a frequent basis. I always look forward to seeing what's new and I can implement for our business. Alternatives considered [SmartVault](https://www.capterra.com/p/82811/SmartVault/)[MyDocSafe](https://www.capterra.com/p/158684/MyDocSafe/) Reason for choosing LaunchBay As soon I's logged in to being our trial I knew immediately that motion.io was on a different level from the perspective of the person setting it up, but also from the end-user perspective. You can develop the function for your use case quickly and logically which is how it should be but other products were nowhere near delivery that. Quite simply motion.io has been like a gift from the gods for us. Review Source KR Kyle R. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Great Simple Solution" November 17, 2025 5.0 The sales team in friendly and the support reps get back to you quickly. I feel like this is really meant for creative teams From the forms to the embeddable spots. It really is great Pros Customer support is great but rarely needed. The whole app is simple and I love that. The biggest thing is that so far all of my clients have been able to use ti with ease. Not needing to login is amazing and I love the automations that send email notifications. Cons Maybe more features, but they keep rolling out cool ones. A mobile app would me amazing as well. I do wish that the team could be automatically added to every new project. I wish you could edit due dates and other details in list mode vs going into each step and taking 2-3 clicks. Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Too much going on with those apps. Clients would never consistently log in if ever, lots of unused functions and no clean layout. Review Source JS Jerry S. Co-Founder CEO Information Technology and Services Used the software for: 1-2 years ### "Take your Client Onboarding to the NEXT LEVEL!" January 23, 2025 5.0 Overall, motion.io has been one of the best investments we have made into a third party software solution. They are a critical part of our onboarding process, building confidence with our clients, and helping us to lower the barrier of entry into our solution. Pros Creating templates for customer onboarding has been a huge gamechanger! I can easily iterate to improve the customer onboarding experience, and adopt tasking to meet the expectation of the client while keeping everything on task. I also LOVE the client portal! It projects a very professional image to my clients and lends even more credibility to our product. Cons I'm not sure I have a good criticism here. Motion.io has really put a lot of thought and effort into this platform. The user experience is elegant and easy to understand. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) The Client Portal was the number one feature. My clients shouldn't be required to have a subscription to the software to see the portal. Review Source DB Daniel B. Senior Consultant Legal Services Used the software for: Less than 6 months ### "My Motion.io experience after 60 days" November 9, 2024 5.0 Very good, the team has been fantastic in responding to my inquiries and made themselves available for quick video calls as well. They also are implementing product updates and improvements on an ongoing basis. Pros We require clients to submit a multitude of documents aligned with a checklist and Motion is great for that, it also allows focused messages about a specific task/document without the hassle of emailing. Cons Some fine-tuning is needed in terms of tasks/document workflow. At the moment, the client can click a task as complete when they submit a document, but it is not necessarily complete. It may be the wrong document as an example. I would prefer the client to submit a task/document, and to leave it as ''Submitted''. The SME can click on ''Completed'' when the task is actually completed e.g. the document(s) that were submitted is/are satisfactory. Alternatives considered [Progress ShareFile](https://www.capterra.com/p/10007380/ShareFile/) Reason for choosing LaunchBay I found the interface better and less restrictive Review Source CM Chase M. CRO Writing and Editing Used the software for: 6-12 months ### "Highly Recommend Motion!" December 7, 2024 5.0 Incredible. I 100% highly recommend the platform if you are looking to optimize systems in your business and streamline operations. Pros Motion has helped us streamline our onboarding process, along with simplifying our deal closing process, and overall keeping our business more organized. My team has been extremely happy with Motion thus far, and if we ever need help or have suggestions their team is quick to reply and help as best they can. Cons I would say more customization ability would be nice, along with more features, but they are growing and adding to the platform quickly, so I’m not worried about either of those. Alternatives considered [CoPilot AI](https://www.capterra.com/p/185258/CoPilot-Prospecting-Dashboard/) Reason for choosing LaunchBay Ease of use, price, sales team, available features. Fit perfectly with what we needed. Review Source SL Sandra L. President Accounting Used the software for: Less than 6 months ### "Motion Review from Accounting Company" January 23, 2025 5.0 Best software we've used so far for managing our work and client communications. Pros The client portal/visability and ease of use Cons Automations don't pull in when you upload tasks to an exestion project from the templates. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing LaunchBay Monday was too complicated and the client portal feature was not what we were looking for at all. It is also more expensive. Review Source Emily T. Principal Human Resources Used the software for: Less than 6 months ### "Really great tool from an awesome team" December 19, 2024 5.0 I feel like it's a steal for what it lets me or clients and makes me look so much more professional than a tool I could have created on my own. Pros It's so easy to use and allows amazing client portals. Cons It can be a bit of a learning curve to know how to fly use it but their team is amazing and well hand walk you through it. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing LaunchBay Great pricing and their customer service exceeded expectations during trial Review Source SP Stephen P. Director Marketing and Advertising Used the software for: Less than 6 months ### "Good and getting better regularly" August 7, 2024 5.0 Excellent software that helps us onboard our clients as is being iterated with new features as we go.. Pros Solved the problem for our digital agency of asset collection. Cons Has been a little buggy, however, the team are super responsive and sort everything out very fast. Switched from [CoPilot AI](https://www.capterra.com/p/185258/CoPilot-Prospecting-Dashboard/) Distinct lack of features and the product made little sense Review Source AS Aneesha S. Founder Design Used the software for: 6-12 months ### "This platform is perfect for creative freelancers and design agencies!" April 22, 2024 5.0 I was an early adopter and really looked around so much for something for creative designers and their teams. This fit the bill, was easy to set up and allowed me to get going really quickly. Customer service is responsive and really thorough with answers and they have YT vids that explain all platform changes. I know there are tons of other software services popping up all over, but what keeps me here is the way I can interact with my clients and manage the projects. It's not really clunky and just makes sense. Pros It wasn't a service based portal app that just stored documents. It actually allowed separation between my clients and my team by allowing them to have their own space. The updates are consistent and make sense for the evolution of the platform and customer service is responsive. Cons The forms download could use improvement. You can do it, but it doesn't format the documents in a useful way for us or the clients. Longer forms have the answers cut and pasted into text documents. This kind of negates the download feature, imo. Also need a way to invoice or even sell upsell a service inside the platform. Currently those are embeddable features. Native function would be cool. Alternatives considered [Assembly](https://www.capterra.com/p/214210/Assembly/) Reason for choosing LaunchBay Price and ease of use for what I needed it for. Review Source Response from Motion.io April 24, 2024 Thanks for your review, Aneesha! We're thrilled that Motion.io has been a perfect fit for your agency. Based on your feedback, our team will prioritize enhancements to our form export functionality in an upcoming product update. In the meantime, Motion.io's Zapier integration can provide a quick workaround. Finally, thanks for calling out payments, invoicing, and upsells - as this functionality is on our roadmap! Our vision is to support you from the moment the client is ready to sign, to payment, to product delivery, to off-boarding, to upsells and cross-sells of new products. And, when a customer purchases another product in your portal, have that auto-import the appropriate template of stages and tasks and kick the project off all in the background. SH Savoyia H. Principal Marketing and Advertising Used the software for: Less than 6 months ### "The Tool I've Been Looking For!" November 15, 2024 5.0 It's a positive experience. I am learning the platform more and will master it by year's end to fully optimize all the features. Pros I love the client user interface, it allows me to have a space for each client to communicate and track project progress. Cons I would like more integrations but I have hope that with time there will be more that align with my business model. Review Source JC Jeanette C. Sr. Project Manager Marketing and Advertising Used the software for: Less than 6 months ### "Initial Experience" July 25, 2024 5.0 Pros Due dates and reminders are great. The team is very responsive and quick to take feedback and ideas and implement them Cons Still some holes in automations but they are rapidly improving Review Source Response from Motion.io July 31, 2024 Thanks for the review, Jeanette. As you mentioned, we're currently working on improvements to automations (additional actions, triggers, and integration options), which will be released several weeks from now. Updates like this are made possible by feedback from users like yourself, so thank you! DS Dylan S. COO Real Estate Used the software for: Less than 6 months ### "Simple Onboarding and Client Portal " July 25, 2024 5.0 simple and easy to use for our company. Pros Simple and easy to use which matches our company needs Cons I am not sure what i least like about motion yet Reason for choosing LaunchBay simple and easy to use for our company. Review Source RC Ryan C. Marketing Strategist Marketing and Advertising Used the software for: 6-12 months ### "Gets better and better " April 17, 2024 5.0 Very positive. Glad we came across it. It has been very helpful for our onboarding process. Pros They accept feedback and continue to make improvements on the platform. Cons Cost per team members. I have one team member who logins maybe once a month and still have to pay full price. Review Source JL Jessica L. Owner and Designer Design Used the software for: Less than 6 months ### "Web Design Portal" April 20, 2024 5.0 Customer Support has been fantastic and responsive. Pros I love the ability to have a client portal that I can add tasks with due dates for the clients and that these can be customized for each client as well as use templates to set them up initially Cons I would like there to be more project management tools including "private" tasks so I could manage all tasks inside motion.io. This would allow me to let go of my task management tool and I could upgrade to the higher plan to include the help desk and ticketing. Review Source Response from Motion.io May 6, 2024 Hi Jessica, It's wonderful to hear that Motion.io has been so beneficial to your business! Thanks for your feedback regarding "private" tasks. We've received similar requests from other users. Over the next several product updates, we're expanding Motion.io's internal task/project management functionality to allow you to use it exactly as you've described. MK Matthias K. Owner Designer Design Used the software for: 6-12 months ### "Great CLIENT PORTAL software for all user types!" January 27, 2025 4.0 My overall experience has been great!! Support is friendly, and reachable through email or a chat messenger that seems to always find them. The software has done what I need it to do, and has closed the gap I've had with my computer illiterate clients for some time. You will love it! Pros Motion is an extremely user friendly client portal platform. Easy to use on both the admin, and user side. I have struggled to find a client portal that can be used by the computer illiterate, and the computer savvy, and have finally found it! They extend out to some real basic task management abilities, but I wouldn't use it as your primary task management solution. More to assist portal needs. Support is amazing, and US based...which is always nice. They seem to always be available via email or in platform chat Lastly, it includes document review & approval abilities...analytics and a clear dashboard to review them...unlimited document storage....the ability to embed or link outside pages, websites or software....chat messenger....and a ticketing system you can adjust in many ways by creating new forms (which it also lets you do...create/present forms). Cons Motion is pretty plain jane regarding its white labeling. There are ways to introduce visual aspects, however, there is no way to adjust the UI to introduce brand colors...or place graphics in a static sections. You have a logo / small graphic section in the upper left corner for a static section. Other opportunities require you to attach them to the portal pages. Ideally, you would keep the upper left logo area, add a top header, and be allowed to adjust the color of the rest of the UI to suit the need. The goal that myself and a motion rep had was for me to use it as a full project management + tasks platform...in addition to a client portal. After months of use, I am finding that it could possibly remove parts of the project management process, but for a single project...not the management of complex projects (maybe if you have zapier and link to something like Asana). The tasks ability won't provide a robust enough platform for you to not want to look for other opportunities. This is amazing CLIENT PORTAL software!!! Depending on your goals...trying to make it more could get you frustrated? Review Source KM Kylie M. UX Designer Design Used the software for: Less than 6 months ### "Motion.io: Your Must-Have Project Management and Client Portal System" April 3, 2025 5.0 My overall experience with Motion.io is exactly what I hoped for in a project management tool. The white label client portals are beyond amazing. I find Motion to be superior in its class in a multitude of ways. Motion is a tool that will provide ease and upgraded service to many types of businesses. Pros The ease of client onboarding is a game-changer. Motion allows for faster client onboarding and does everything from collecting a signature to sending a message. I also enjoyed the ability to keep all communication in one spot with assigned client tasks. Cons Some colleagues initially found the interface confusing, so it takes some time to become familiar with. This is usually because the product is so developed and involved, but it is an issue for some. Most issues are small and easily solved, so there is not much there is to dislike about Motion. Review Source PW Paul W. Director Education Management Used the software for: 6-12 months ### "Game changer " March 24, 2025 4.0 The overall experience has been great, particularly implementation. \[sensitive content hidden\] and the team went above and beyond to deliver exactly what we wanted from motion.io Pros Motion.io has been game changing in how we produce and distribute documentation to our clients. Cons Being in the UK means support can sometimes take a bit longer than ideal. Review Source DG Dominick G. Sr. Post Producer Marketing and Advertising Used the software for: 6-12 months ### "Motion.io - A wonderful platform" March 17, 2025 5.0 Motion.io has been a big help in streamlining approvals. We can upload videos and have clients review, make notes, and approve them on their end! It's helped cutback on sending unnecessary emails. Pros Motion.io offers an incredibly useful platform that allows the creation of automated workflows that help perfectly streamline the collection of forms, files and feedback. It's helped us to cutdown on emails and meetings so we can actually be more productive and focus on finishing projects. Cons No complaints, motion.io has been incredibly useful to all of us. Review Source PZ Pazbi Z. Director Design Used the software for: Less than 6 months ### "Excellent customer portal" November 11, 2024 5.0 We had an demo call with on of their team, which was very clear. We signed up for the trial and they helped us with the setup. We've been using it for a few months now and can't fault it. Pros The customisation of the platform is very extensive. Also how easy it is to onboard clients because of it. Lastly the fact you can use Zapier to trigger automations based on actions on the platform. Cons I really wish they had a Make.com integration. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing LaunchBay It was a better solution for us. there was a lot of support and they had experience in what web developement agencies require. Review Source PC Peter C. Director Management Consulting Used the software for: Less than 6 months ### "Motion.io - Client Connectivity at your Finger Tips" February 21, 2025 5.0 I am developing a client portal on my website for direct interactions with clients on different projects. By having this portal I am effectively harnessing clients "for life" as we are supporting them as their accountability partner in their projects. Motion.io has given me the tools and understanding of how to put this together myself rather than contract this out which would cost me far more money. Sure it takes me time to build this but as I am doing it I am able to tailor it to exactly what I want to give me and my clients the best experience. Pros Simplicity and support from the Motion.io team.....and its very cost effective. It does exactly what team say it does which is great. Cons Nothing that I have discovered yet. If I have come across things that I haven't got a full grasp of the Motion.io team respond very quickly. Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing LaunchBay Super simple to use and I could do it myself as it is very intuitive. Review Source JS Jessica S. Owner Marketing and Advertising Used the software for: Less than 6 months ### "So Easy To Automate Client Projects" February 16, 2025 5.0 It's been great. I really like the approval in app element and how easy it is to implement. Pros How easy it is to automate the system so clients are not overwhelmed. Cons Somethings take a few too many clicks to find/to get to. I'd like to see some more simplification elements added. But overall it's been great. Alternatives considered [Kanbanchi](https://www.capterra.com/p/140681/Kanbanchi-for-G-Suite/) Reason for choosing LaunchBay recommended from a trusted friend, who was loving it in her business. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) Looking primarily for in app page and email approvals and comment on. Review Source SD Sierra D. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Ease of use " March 2, 2025 4.0 Pretty good. Can support new clients and staff in one place and send messages to them in the platform. Pros ability to get all the forms from new staff or clients and it straight forward to use once you figure it our Cons Take a minute to set up forms and learn which place to upload them Switched from [DocHub](https://www.capterra.com/p/209856/DocHub/) not upadated or functional. customer complaints about using the portal Review Source Talk to a Capterra advisor for free and get results within 15 minutes.