# Dispatch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dispatch the right Delivery Management solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10019337/Dispatch-Connect/reviews --- Dispatch 4.6 (100) [View alternatives](https://www.capterra.com/p/10019337/Dispatch-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 8th, 2026 # Reviews of Dispatch Ease of use 4.9 Customer Service 4.5 ## Pros and Cons in Reviews WS William S Inside Sales AssociateConstruction, 10,001+ employeesUsed the software for: 1-2 years. “The service is unmatched. When i need something to get to a jobsite in a hurry, I log in, place my order, and it gets done that day. When i run into an issue, they resolve it with haste.“ February 19, 2026 NP Nicholas P Warehouse SupervisorConstruction, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I find our needs are frequently ignored until they become major issues and by that point we have lost thousands of dollars, incurred additional expenses and wasted man hours. Why does the system need to completly fail before basic requests like POD photos are enforced? Why are Misc charges so loose? Why is there no geofencing? Why do I frequently feel like I am the business and Dispatchit is the customer.“ February 14, 2026 ah alexander h DIRECTORTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “Dispatch has become a valuable partner in helping us serve our customers efficiently, and we would highly recommend their services to other businesses looking for reliable transportation solutions.“ June 1, 2026 kr kyle r delivery managerBuilding Materials, 10,001+ employeesUsed the software for: 1-2 years. “sometimes the times to pick up are very long and also they cancel on you when you hired the service to do a job“ April 17, 2026 AP Alan P WAREHOUSE MANAGERAirlines/Aviation, 51 - 200 employeesUsed the software for: 1-2 years. “easy tracking, easy payment methods, decent prices, good coverage all over the US, drivers follow instructions.“ February 5, 2026 NP Nicholas P Warehouse SupervisorConstruction, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Dashboard - poorly constructed, cannot filter by any criteria to drill down“ February 14, 2026 AG Austin G Assistant Branch ManagerWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “Having access to delivery options all around my area and the speediness of the delivery.“ September 11, 2025 AW Atticus W Commercial salesWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “The cost is more than competitors like Curri, however the cost difference of Dispatch makes up for your reliability, I have had problems shipping things with Curri.“ December 3, 2024 ## Showing most helpful reviews Showing 1-25 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon Y. asset protection and logistics manager Apparel & Fashion Used the software for: 1-2 years ### "dispatch review from stadium goods" August 6, 2025 5.0 very positive, and would recommend to anyone looking to move product from point a to b in the safest and most cost-efficient manner Pros ease of using the interface and the support teams to help with any issues that arise with dispatch. I have gotten great support every step of the process Cons there are some bugs within the interface that can make bookings/ communication difficult occasionally. the support team has created tickets to try and fix these issues Review Source AN Andy N. Warehouse Specalist Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Grateful Review" February 4, 2026 5.0 Positive overall, just small things to improve too rly push further. More driver development would be great for those over acheiving drivers! retain them and keep the best of the best. Pros I would say the best thing about Dispatch is the integrity of the drivers. There are so many ways too ship things places, but the relationships built is very impressive. There is defently a learning curve when working with SunRun, but the communication is key. Cons I feel like they can improve on verification of drivers, making sure the account and the actual driver match. Review Source HW Henry W. Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Appreciation but a little guide to be better as well." May 1, 2025 3.0 It was a mix trip of Good & Bad reviews. Pros Easy to use, Update & very fast. It seems they are putting efforts in making it better Cons Not much of good load options & we lost so many loads due to no response from other side Review Source Response from Dispatch May 12, 2025 Hi Henry- thank you for taking the time to leave an honest review and share your feedback. If you'd like to get in touch directly with the Dispatch team about your experience, please call or email support@dispatchit.com. WS William S. Inside Sales Associate Construction Used the software for: 1-2 years ### "Dispatch Review" February 19, 2026 5.0 Overall, its positive. When the issues arise, Dispatch is quick to fix it. I've never had an issue go unresolved, and couldn't see myself using anyone else for my dispatch needs! Pros The service is unmatched. When i need something to get to a jobsite in a hurry, I log in, place my order, and it gets done that day. When i run into an issue, they resolve it with haste. Cons Sometimes, it takes a while for an order to get picked up. Sometimes, the drivers don't want to unload 20 items by hand. Review Source XR Xavier R. Warehouse Assitant Machinery Used the software for: 6-12 months ### "A Seamless Freight Solution That Delivers Confidence" August 6, 2025 5.0 Working with Dispatch has been refreshingly seamless. From the intuitive booking process to the easy-to-navigate tracking system, everything feels designed with efficiency and convenience in mind. Communication is clear, updates are timely, and each shipment arrives as expected. The fair pricing adds extra confidence, making it a reliable go-to solution for local freight needs. It’s reassuring to have a service that consistently delivers peace of mind. Pros Easy booking, real-time tracking, and fair pricing. Dispatch makes local freight shipping simple and reliable. Definitely recommend. Want it even snappier or customized to a certain tone? I can tweak it in seconds. Cons Occasional Delays might throw off our timelines, such as the time it takes to find a driver. But overall these weaknesses. Despite a few drawbacks, the overall benefits of the service far outweigh the minor inconveniences. Review Source TJ Tory J. SR Specialist Environmental Services Used the software for: 6-12 months ### "Awesome Possum!" February 3, 2026 5.0 Pros the ease of access, the ability to navigate cleanly while still maintaining previous entries. wonder Cons there's not a thing I don't like so far; the interface and the navigation are exceptional high pace. Review Source EC Everette C. Store Manager Retail Used the software for: 1-2 years ### "Tuscaloosa, AL PPG" February 4, 2026 5.0 Very pleased with the overall experience. While I would prefer to not have to wait for drivers to commute a long ways, the exceptional service and on time delivery is well worth it Pros The drivers and support team are all extremely helpful and nice. Every time I have questions or issues they are quick to respond Cons The location that drivers have to come from. We are in an area where we often have to wait for drivers to come from an hour away. Review Source YO Yahira O. Account Executive and Project Manager Construction Used the software for: 1-2 years ### "Dispatch Reigns " September 16, 2025 5.0 As I mentioned earlier. Portal is easy to navigate. Will continue to promote the service and support. Pros Love the drivers. Service is reliable. Drivers call and text. Very easy to navigate. They also have in call drivers for after hours Cons When times don’t align with whatever time is promised. The portal will say between a specific time. Will change once or twice. Will text the driver if he is really is going to make it at the time the portal says. They will then say “No - 30 min away” Review Source RG Ryann G. Admin Plastics Used the software for: 1-2 years ### "My experiance" February 2, 2026 5.0 Overall, my experience has been great reliable service, easy to use, and always a smooth, and stress free. Pros Fast, easy to use service with helpful, friendly drivers who make every trip smooth and stress free. Cons I’ve had no issues at all with this service. Everything works smoothly and has met my expectations over and over again. Review Source DL Dayvon L. shipping lead Building Materials Used the software for: 6-12 months ### "I would give the title of excellence" September 11, 2025 5.0 great, all the drivers come on time and are also very friendly, they are knowledgeable about the dimensions of the materials they are picking up which makes the transaction smooth Pros How easy and effective it is, all of the functions are straight forward and user friendly i would highly recommend Cons there isn't much to dislike honestly I haven't had any trouble with it as of yet and I use it almost daily Review Source LG Luis G. Branch Manager Construction Used the software for: 6-12 months ### "Lennox International " November 4, 2024 5.0 So far it has been compared to others that I have used in the past. Pros Always reliable and on time. Always accurate car sizes depending on my load. Cons Some drivers are rude but I also understand Dispatch does not have control of their driver's behaviors. Switched from [UPshow](https://www.capterra.com/p/158167/UPshow/) Cost effective and reliability as well as on time driver gps Review Source AG Akash G. Director Computer Software Used the software for: Less than 6 months ### "Valuable Experience " June 1, 2025 5.0 Great valuable and sufficient rewards that met the requirements of the web acquired some of the contents Pros Dispatch offers most valuable contents actually which I really aware of in this world of technology era Cons Wish to get enhance protection to get more of content which actually I think the web known for to get better valuable experience Review Source RH Ronald H. President Entertainment Used the software for: I used a free trial ### "Dispatch is Good for Medium to Big Operations" June 12, 2025 4.0 Overall it was very easy to use but at the end of the day, our efforts don't require a software this powerful. Pros Dispatch can be very effective for scheduling routing and other delivery type businesses. We tried it for the routing but it wasn't a good fit for our smaller opertion. Cons Although it's very user friendly, it is a bit challenging at first. I think it's geared more towards bigger operations Review Source AA Andrew A. City Desk Utilities Used the software for: 2+ years ### "Helpful courier service" February 5, 2025 4.0 Overall positive, there are many good drivers that really work to be successful. Pros The ability to schedule drivers easily really makes the process simple for the most part. Cons Difficulty in finding addresses in Google maps, and the lack of location specific searches. Review Source NF Nelson F. Office Manager Dispatcher Construction Used the software for: Less than 6 months ### "Great Service " May 27, 2025 5.0 My overall experience is great. It helps stay consistent & route things correctly which helps me dispatch accurately. Pros I like the Real-time tracking and delivery updates with my fleet of drivers. It helps keep track of my technician. Cons I like everything about "Dispatch" Intelligent routing and optimization algorithms helps understand the patterns & routes. Review Source TM Terry M. HVAC and Refrigeration Support Wholesale Used the software for: 1-2 years ### "Terry's Review" December 3, 2024 5.0 Overall is about a 9.9 out of 10. The only thing is getting in touch with a live person when there's an important issue that needs immediate attention. Pros Very easy to navigate online ordering, and get order status and information very easily. Pricing and other order details almost instantly. Cons Sometimes getting in touch with a liver person is not easy. Review Source DC DANIEL C. WAREHOUSE MANAGER Construction Used the software for: 2+ years ### "STAN WEAVER & COMPANY" December 11, 2024 5.0 Dispatch has been an extremely helpful tool in our business. Always available and the best customer service. Pros Their proof of delivery with pics is what I like most. Their customer service is top notch. Cons sometimes there are not enough box trucks Review Source DO Damilola O. Director Information Technology and Services Used the software for: 6-12 months ### "Great experience with dispatch" March 8, 2025 5.0 The summary of my overall experience is that i had a great time when using their service. I was needing something to be delivered urgently and i wont be able to take it down due to the time frame but when i used Dispatch, i never had regrets. Pros Oh what a great choice for a same-day delivery. And the ease i got using the app Cons The price is quite high compared to some competitors. Review Source JS James S. Owner Logistics and Supply Chain Used the software for: I used a free trial ### "Dispatch Review" April 5, 2025 5.0 My overall experience was pretty good with Dispatch Pros I love the ease of organizing routes for drivers Cons What I liked least was the price. About 3 times the price than other apps Review Source AC Angela C. Resident Coordinator Real Estate Used the software for: 1-2 years ### "Wonderful Organization" November 8, 2024 5.0 My overall experience has been amazing. As I stated, the courteous and professionalism is always superb. Pros The drivers are very courteous and communicate very well when issues arise. Cons Nothing really. I haven't had many issues with them. Review Source WG Warren G. Manager Consumer Goods Used the software for: 1-2 years ### "Century AC Thanks" December 10, 2024 5.0 As I said \[sensitive content hidden\] has been great always available helping in every way with me to get stuff done. Pros Very helpful my sales rep. is always available and there to help with any issue I have. Cons The phone lines always getting the answer machine hard to get in touch with someone. Review Source TD Thea D. Customer Service Manager Apparel & Fashion Used the software for: 6-12 months ### "Dispatch is great" October 31, 2024 5.0 Our experience with Dispatch is really good so far Pros Dispatch is Fast and a really great service Cons So far we don't have any bad experience with Dispatch Review Source VR Verified Reviewer Owner Financial Services Used the software for: 6-12 months ### "Dispatch Review" January 18, 2025 4.0 Pros I like that there’s plenty of work available for contractors. Cons They can sometimes lack in the communication towards the contractors. We need to make sure that we are always listening to each other and can come to a solution. Review Source DS Dwight S. Account Manager-Sales-Estimator Construction Used the software for: 2+ years ### "Works like MAGIC!!!" August 13, 2024 5.0 We use it on a daily basis and it works like MAGIC, we love it. Pros I really love Dispatch. It's user friendly, all info right to the point. Cons If I could give you 1,000 stars, you deserve them. Review Source Response from Dispatch August 22, 2024 Hi Dwight- Wow magic! We love to hear that! Thank you for your inspiring feedback. We’re thrilled you’ve had a positive experience with Dispatch and look forward to continuing to partner with you. KC Kaley C. Branch Efficiency Specialists Construction Used the software for: 6-12 months ### "Dispatch is the way to go " August 6, 2024 5.0 Its been great to work with overall. Its a great business idea that helps so many huge companies' in many ways. By taking load off of pothers. We appreciate you !!! Thank you. (: Pros Very quick to respond in the office and out in the field. Its quick and easy to use especially when business make a mistake we can adjust it easy. The staff is great all the time. Cons We business should be able to adjust the times on dispatch if we enter in a wrong time fro pickups and drops off that way your office can shift focus on other energies needed. But the staff is great at fixing these when needed ASAP. Review Source Response from Dispatch August 23, 2024 Hi Kaley- Thank you for your review and feedback! We’re thrilled you’ve had a positive experience with Dispatch. We've made a product enhancement, so you can now edit an order until a driver is assigned, after that you'll have to call in to edit an order. Similar Products Featured ## Related categories [Transportation Management](https://www.capterra.com/transportation-management-software/)[Delivery Management](https://www.capterra.com/delivery-management-software/)[Courier](https://www.capterra.com/courier-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.