# Dispatch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dispatch the right Delivery Management solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10019337/Dispatch-Connect/reviews --- Dispatch 4.6 (93) [View alternatives](https://www.capterra.com/p/10019337/Dispatch-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dispatch Ease of use 4.9 Customer Service 4.6 ## Pros and Cons in Reviews WS William S Inside Sales AssociateConstruction, 10,001+ employeesUsed the software for: 1-2 years. “The service is unmatched. When i need something to get to a jobsite in a hurry, I log in, place my order, and it gets done that day. When i run into an issue, they resolve it with haste.“ February 19, 2026 NP Nicholas P Warehouse SupervisorConstruction, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I find our needs are frequently ignored until they become major issues and by that point we have lost thousands of dollars, incurred additional expenses and wasted man hours. Why does the system need to completly fail before basic requests like POD photos are enforced? Why are Misc charges so loose? Why is there no geofencing? Why do I frequently feel like I am the business and Dispatchit is the customer.“ February 14, 2026 AP Alan P WAREHOUSE MANAGERAirlines/Aviation, 51 - 200 employeesUsed the software for: 1-2 years. “easy tracking, easy payment methods, decent prices, good coverage all over the US, drivers follow instructions.“ February 5, 2026 NP Nicholas P Warehouse SupervisorConstruction, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Dashboard - poorly constructed, cannot filter by any criteria to drill down“ February 14, 2026 Nada E financeAccounting, Self-employedUsed the software for: I used a free trial. “its very awsome app makes me have esier use when i started to post a comment or feedback with high defnation .“ June 7, 2025 sr samantha r Service writerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “You cant get the same driver to deliver orders . If you submit an order after 2pm you are likely it will not be picked up .“ April 16, 2024 AG Austin G Assistant Branch ManagerWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “Having access to delivery options all around my area and the speediness of the delivery.“ September 11, 2025 AW Atticus W Commercial salesWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “The cost is more than competitors like Curri, however the cost difference of Dispatch makes up for your reliability, I have had problems shipping things with Curri.“ December 3, 2024 ## Showing most helpful reviews Showing 1-25 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon Y. asset protection and logistics manager Apparel & Fashion Used the software for: 1-2 years ### "dispatch review from stadium goods" August 6, 2025 5.0 very positive, and would recommend to anyone looking to move product from point a to b in the safest and most cost-efficient manner Pros ease of using the interface and the support teams to help with any issues that arise with dispatch. I have gotten great support every step of the process Cons there are some bugs within the interface that can make bookings/ communication difficult occasionally. the support team has created tickets to try and fix these issues Review Source VG Valesi G. Site Manager Restaurants Used the software for: 2+ years ### "Dispatch gets my vote " November 12, 2024 5.0 i have been using dispatch for 4 years now and all in all i am very satisfied with their service Pros the accessibility and convenience of the online portal makes setting up deliveries easy Cons certain drivers will cancel a delivery right before a deadline Switched from [Descartes Aljex](https://www.capterra.com/p/215165/Descartes-Aljex/) the same day delivery cost was 1/3 of the price compared to the courier service we used before Review Source HW Henry W. Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Appreciation but a little guide to be better as well." May 1, 2025 3.0 It was a mix trip of Good & Bad reviews. Pros Easy to use, Update & very fast. It seems they are putting efforts in making it better Cons Not much of good load options & we lost so many loads due to no response from other side Review Source Response from Dispatch May 12, 2025 Hi Henry- thank you for taking the time to leave an honest review and share your feedback. If you'd like to get in touch directly with the Dispatch team about your experience, please call or email support@dispatchit.com. XR Xavier R. Warehouse Assitant Machinery Used the software for: 6-12 months ### "A Seamless Freight Solution That Delivers Confidence" August 6, 2025 5.0 Working with Dispatch has been refreshingly seamless. From the intuitive booking process to the easy-to-navigate tracking system, everything feels designed with efficiency and convenience in mind. Communication is clear, updates are timely, and each shipment arrives as expected. The fair pricing adds extra confidence, making it a reliable go-to solution for local freight needs. It’s reassuring to have a service that consistently delivers peace of mind. Pros Easy booking, real-time tracking, and fair pricing. Dispatch makes local freight shipping simple and reliable. Definitely recommend. Want it even snappier or customized to a certain tone? I can tweak it in seconds. Cons Occasional Delays might throw off our timelines, such as the time it takes to find a driver. But overall these weaknesses. Despite a few drawbacks, the overall benefits of the service far outweigh the minor inconveniences. Review Source YO Yahira O. Account Executive and Project Manager Construction Used the software for: 1-2 years ### "Dispatch Reigns " September 16, 2025 5.0 As I mentioned earlier. Portal is easy to navigate. Will continue to promote the service and support. Pros Love the drivers. Service is reliable. Drivers call and text. Very easy to navigate. They also have in call drivers for after hours Cons When times don’t align with whatever time is promised. The portal will say between a specific time. Will change once or twice. Will text the driver if he is really is going to make it at the time the portal says. They will then say “No - 30 min away” Review Source DL Dayvon L. shipping lead Building Materials Used the software for: 6-12 months ### "I would give the title of excellence" September 11, 2025 5.0 great, all the drivers come on time and are also very friendly, they are knowledgeable about the dimensions of the materials they are picking up which makes the transaction smooth Pros How easy and effective it is, all of the functions are straight forward and user friendly i would highly recommend Cons there isn't much to dislike honestly I haven't had any trouble with it as of yet and I use it almost daily Review Source NR Neeraj R. Admin assistant Security and Investigations Used the software for: 1-2 years ### "One for the biggest firms" June 9, 2025 4.0 In overall, I like this software as it’s not so complicated to use and we can do our tasks as fast as possible. The only issue I faced is pricing. Pros The customer service of dispatch is so good that when I had an issue, they found a solution for me within minutes. Cons My major concern is the pricing as it’s a little bit expensive to use. There’s some which isn’t that costly. Review Source EH Eli H. Operations Furniture Used the software for: 1-2 years ### "Great On demand delivery service" September 12, 2025 4.0 I am happy and is a great delivery partner. most deliveries are delivered without a hitch. there could be some improvement Pros On demand delivery, accurate tracking. drivers are generally professional and send good pictures. Never had an issue with dishonest drivers etc. Cons I need to be on top of it. sometimes deliveries get dropped. especially when it is a rush delivery. while understandable, it is hard because a rush delviery is when i need it most Review Source VR Verified Reviewer finance Accounting Used the software for: I used a free trial ### "the amazing reveiw " June 7, 2025 5.0 its very awsome app makes me have esier use when i started to post a comment or feedback with high defnation . Pros because its so helpful and beautiful app with hight destination and refrence we studing on it its lovely . Cons because its easy to use and has alots of beautiful background and feedback of users which makes us proud of it . Review Source AG Austin G. Assistant Branch Manager Wholesale Used the software for: 1-2 years ### "We Love Dispatch" September 11, 2025 5.0 Great company to work with and always very easy to get in touch with someone from dispatch in the event of a problem with an order Pros Having access to delivery options all around my area and the speediness of the delivery. Great customer service Cons Typically costs, in the rare event this happens but sometimes we have had difficult drivers that are not great to work with Review Source LG Luis G. Branch Manager Construction Used the software for: 6-12 months ### "Lennox International " November 4, 2024 5.0 So far it has been compared to others that I have used in the past. Pros Always reliable and on time. Always accurate car sizes depending on my load. Cons Some drivers are rude but I also understand Dispatch does not have control of their driver's behaviors. Switched from [UPshow](https://www.capterra.com/p/158167/UPshow/) Cost effective and reliability as well as on time driver gps Review Source NO Neftali O. Manager Wholesale Used the software for: 6-12 months ### "Just Dispatch It!" November 15, 2024 5.0 Dispatch has help my store to maintain a smooth operation. Pros The ease to view order and track drivers. Cons The slow driver assing and the accuracy of the pick up. Switched from [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/) Same day delivery as the other company I have to wait a day. Review Source AM Amber M. Office Manager Medical Practice Used the software for: 6-12 months ### "GREAT PROGRAM!! THANK YOU DISPATCH!!" May 12, 2025 5.0 I enjoy all the features that the Dispatch Program has to offer!! It’s easy to use for both administrators and end users, as well as great customer service!! ⭐️⭐️⭐️⭐️⭐️!! Cons I haven’t experienced any mishaps of speed bumps yet with Dispatch!! Fingers crossed!! Review Source KL Kemisha L. Dispatch Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Dispatch driver" March 3, 2025 4.0 Can use with ease for the driver to choose the load and schedule Pros Ease of use for the company and it's drivers to use Cons The app sometimes stalls or glitches out Review Source AA Andrew A. City Desk Utilities Used the software for: 2+ years ### "Helpful courier service" February 5, 2025 4.0 Overall positive, there are many good drivers that really work to be successful. Pros The ability to schedule drivers easily really makes the process simple for the most part. Cons Difficulty in finding addresses in Google maps, and the lack of location specific searches. Review Source DC DANIEL C. WAREHOUSE MANAGER Construction Used the software for: 2+ years ### "STAN WEAVER & COMPANY" December 11, 2024 5.0 Dispatch has been an extremely helpful tool in our business. Always available and the best customer service. Pros Their proof of delivery with pics is what I like most. Their customer service is top notch. Cons sometimes there are not enough box trucks Review Source JS Jolie S. Expeditor Consumer Services Used the software for: 1-2 years ### "Great company " December 10, 2024 5.0 very realizable to get my job done on a daily basis Pros very easy to make an order ... very communicative Cons when the drivers don't read about placing the materials inside the home Review Source AC Angela C. Resident Coordinator Real Estate Used the software for: 1-2 years ### "Wonderful Organization" November 8, 2024 5.0 My overall experience has been amazing. As I stated, the courteous and professionalism is always superb. Pros The drivers are very courteous and communicate very well when issues arise. Cons Nothing really. I haven't had many issues with them. Review Source JS James S. Owner Logistics and Supply Chain Used the software for: I used a free trial ### "Dispatch Review" April 5, 2025 5.0 My overall experience was pretty good with Dispatch Pros I love the ease of organizing routes for drivers Cons What I liked least was the price. About 3 times the price than other apps Review Source TD Thea D. Customer Service Manager Apparel & Fashion Used the software for: 6-12 months ### "Dispatch is great" October 31, 2024 5.0 Our experience with Dispatch is really good so far Pros Dispatch is Fast and a really great service Cons So far we don't have any bad experience with Dispatch Review Source DJ Dustin J. part sales person Automotive Used the software for: Less than 6 months ### "REquipment" February 6, 2025 4.0 Great! so far so good. . Pros Fast, on time. website easy to use. Cons Sometimes they take to main office not the maintenance shed. wish they would include name of person who got package and not just write office or shop. Review Source JP JAMES P. OUTBOUND WAREHOUSE LEAD Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Graybar overall status" July 29, 2024 4.0 overall experience with dispatch is an 8 out of 10 Pros Website is tailored to what I need on a daily basis. And great customer service when need at specific times. Cons Drivers that need to be trained on following instructions. Seems to be one of the main running issues we have with dispatch Review Source Response from Dispatch August 22, 2024 Hi James- Thank you for taking the time to share your honest feedback. This is very valuable to us, as we actively collect feedback and use it to improve our software solutions and customer service. AH Annnette H. Color Specialist-Purchasing Printing Used the software for: 6-12 months ### "Delivery service that works!" August 7, 2024 5.0 Overall really happy with your services. Pros The delivery people are so nice and accommodating. I really like that we get updates all day on the deliveries. It is helpful especially when our customers are in a rush. Cons Sometimes we don't get updates on when the driver is approaching our facility. But I think it's just a cliche in their system. Review Source Response from Dispatch August 22, 2024 Hi Annette- Thank you for your review and feedback! We’re thrilled you’ve had a positive experience with Dispatch. Please reach out if you have additional feedback or delivery questions. MF Maria F. In-side Salesperson Consumer Goods Used the software for: 2+ years ### "In-side salesperson" August 8, 2024 4.0 Overall, good experience. It's the only delivery service we use. Pros They have fast service and nice people with quick response. Cons At times the dispatch cancels it and does not let me know. Review Source Response from Dispatch August 22, 2024 Hi Maria- Thank you for your honest review and feedback! Please reach out directly to the Dispatch team for additional feedback or concerns. We look forward to continuing to partner with you on your delivery journey. AC Arik C. Branch Manager Retail Used the software for: 1-2 years ### "Great service" August 14, 2024 5.0 Overall very happy with the service. Saves us a lot of time and allows us to focus on other tasks and customer service. Pros User friendly, easy to navigate the site and schedule deliveries Cons There are some occasions when a truck is unavailable and the order gets cancelled. Review Source Response from Dispatch August 22, 2024 Hi Arik- Thank you for your review and feedback! We’re thrilled you’ve had a positive experience with Dispatch and look forward to continuing to partner with you on your delivery journey. Similar Products Featured