# VenueSumo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VenueSumo the right Parks and Recreation solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10018718/VenueSumo/reviews --- VenueSumo 4.9 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VenueSumo Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KS Kevin S. CEO Entertainment Used the software for: 1-2 years ### "Amazing Team and Software" July 1, 2025 5.0 We loved using VenueSumo. It made running our zoo events so much easier. The system is clean, the pricing is fair, and their team goes above and beyond to support you. Compared to other platforms we’ve tried, VenueSumo was a breath of fresh air. Total game changer. Pros The ease of setup and how simple the system is to use. But honestly, the best part is the team — they care SO much. We’ve used other systems before, and they nickel-and-dime you for everything. VenueSumo gives you everything you need at a fair price, no hidden costs, no headaches. They’re incredible. Cons Honestly, we really didn’t run into any major issues with VenueSumo. Compared to other systems we’ve used in the past, this one was a huge improvement across the board. If I had to come up with something, I’d say no system is ever 100% perfect — there’s always small tweaks or features you might want to see down the road. But the truth is, any time we had a suggestion or question, their team was already on it. Their support alone makes it hard to find a real “con” worth mentioning. Switched from [ROLLER](https://www.capterra.com/p/164715/ROLLER/) Roller is the worst company I've ever dealt with in my 30 year career, ever. Every time I ask about a feature, it's not included, everything is an upsell. Review Source AG Alyssa G. Venue Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "5 Stars - A game changer for Venue Management!" June 23, 2025 5.0 Outstanding, the team are top notch! The local team are easily contactable at all hours by phone or email and will quickly resolve an issues. Pros What really sets VenueSumo apart is the attention to detail and the level of support. The customer support has been outstanding every time we had a question or needed assistance, the team responded quickly and with genuine care. It’s clear they’re passionate about creating a seamless experience for both venues. Cons Nothing, the team are super helpful, any issues we have are dealt with quickly and the team lets us know the best option Switched from [ROLLER](https://www.capterra.com/p/164715/ROLLER/) Cost, lack of support, unable to call delaying critical operations even during emergencys Review Source TR Thierry R. Managing Director Entertainment Used the software for: Less than 6 months ### "Bike Skills Review of the VenueSumo Venue Management Software" November 8, 2024 5.0 Our bike park is quite unique in that on top of offering entertainment services for children we also provide lessons. This made all other booking software we used quite tricky, all excelling in one bit either non existent or very poor in the other service. However from day 1 VenueSumo has been listening to our needs and working closely with us to see how to adapt their system to suit our needs. Any have they delivered! The support team has been incredible, replying to emails and phone calls at any time. Our biggest hurdle of limiting lessons bookings to a different number based of daily capacity was overcome in no time. VenueSumo has been very adaptable and the communication top notch. We couldn’t be any happier as are our clients who find it so much easier to book a session online. Since using this software, the number of phone calls relating to booking issues has drastically reduced, and we couldn’t be any happier. Thank you VenueSumo Pros We liked how adaptable they’ve been to suit our needs. Cons Nothing in general. Just the change like any change brings different challenges and new training for all the staff but the benefits made it all worth. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Product did not suit our requirements and had to switch to improve the customer experience. Review Source DS Derek S. General Manager Hospitality Used the software for: 6-12 months ### "Love VenueSumo" November 1, 2024 4.0 Overall everything has been great. First year with the system and it ran good and looking forward to another season with this system. The developers have taken our suggestions and are working on getting them implemented. Pros The ease of use. It is very easy to learn and teach employees. I also love how the developers take our suggestions and actually make them happen. Cons Reporting. Would like to see more specific reports for products and sales. Product entry. Discounts. Switched from [Campspot](https://www.capterra.com/p/176517/Campspot/) Campspot did not have everything we wanted and they would take our suggestions and never make changes. Review Source SS Sue S. COO Sports Used the software for: 6-12 months ### "VENUE SUMO - THE BEST EVER!" September 20, 2024 5.0 Excellent, faced paced, dynamic and easy to use. Willing and kind people behind the scenes to help at a drop of a hat! Pros The service, the price, and the program itself! Cons Hmmmm, I would have to think about that - nothing comes to mind. Switched from [ROLLER](https://www.capterra.com/p/164715/ROLLER/) Lack of service, too pricey and no transparency. Review Source CW Cameron W. Director Entertainment Used the software for: Less than 6 months ### "The Go-To Platform" June 26, 2024 5.0 The Team at venue sumo pride themselves in delivering a top quality platform and actually back it with their support. Would recommend to anyone ! Pros Ease of use. Full support from the team. Every enquiry answered asap. Never left in the dark. Cons N/A. Switched from [ROLLER](https://www.capterra.com/p/164715/ROLLER/) Cheaper than existing platform. Proper support. Ease of use. Continually improving the product. Review Source GD Gary D. General Manager Entertainment Used the software for: Less than 6 months ### "Great experience and outcomes" May 10, 2024 5.0 we have had an extremely good experience. The Venue Sumo team assist with transition from another platform which entailed porting across customer data and establishing our products. We have nothing but compliments for the team and experience. Pros Vene Sumo is fairly intuitive and easy to navigate. The support we have received has been excellent. The integration process with merchants' solutions both card present and ecommerce has been very good. Cons Nothing specific. The Venue Sumo team continue to work with us to develop what we need in a timely manner. Reason for choosing VenueSumo Local support, value for money and ease of transition. Switched from [ROLLER](https://www.capterra.com/p/164715/ROLLER/) Having a local team was a major consideration as we lacked customer service and support. Additionally, the value for money far outweighs the competitors pricing. Review Source DA David A. Arena Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fantastic booking management software" September 6, 2024 5.0 VenueSumo has been fantastic for our business, especially the assistance offered by \[sensitive content hidden\] from the support team! Pros It allows our business to make bookings, keep a track of the bookings and amend the bookings in an easy to use interface. It links incredibly well with our website. It allows for seamless payment processing Cons I do not have any concerns with the way VenueSumo operates Review Source CB Chris B. General Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Moved to VenueSumo and haven't looked back. Highly Recommend !" May 15, 2024 5.0 Since changing to VenuSumo we haven't looked back. Our business operations have been streamlined, we are now operating with much more efficient business function and our day to day operations have been made so much easier to manage. We can't speak highly enough of the support team behind VenueSumo and the product itself across all areas of our business. It's a huge plus for us, thanks to all the team Pros VenueSumo has provided our business with the freedom and flexibility to tailor our business management software and customise it to suite our needs. We are no longer limited by functionality and our business is now experiencing vastly improved efficiency across all operational areas. Areas of improvement include point of sale, reporting, event management, ticketing and customer management and a lot more. I would highly recommend this software Cons We really haven't experienced any negative points to date. Service provide has meant we've been able to continually migrate VenueSumo and tailor it to suit our venue perfectly Review Source KF Kealey F. Centre Manager Events Services Used the software for: 6-12 months ### "Great stuff!" May 16, 2024 5.0 Pros The customer support is amazing and the system is super user friendly. Cons If there are any they will be resolved in a flash! Review Source LT Luke T. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Venue Sumo saves time and money" May 20, 2024 5.0 The Sumo team are very responsive, receptive to feedback and are there to help with finding the right solution to your problems. Pros Venue Sumo intergrating both point of sale and our birthday party bookings (Group bookings). Cons The learning curve on a new system. This comes with all new systems and not necessarily a venuesumo issue. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.