# Rilla Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rilla the right Speech Analytics solution for you? Explore 352 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10016798/rilla/reviews --- Rilla 4.8 (352) [View alternatives](https://www.capterra.com/p/10016798/Rilla/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 11th, 2026 # Reviews of Rilla Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews Responsive and helpful support team 96% positive reviews out of 51 Reviewers appreciate customer support for its prompt assistance, guidance during onboarding, and ongoing help with platform use. Technical and usability recording challenges 62% negative reviews out of 34 Most users report recording issues such as battery drain, missed calls, technical glitches, and interruptions from notifications. Christopher M Sales Manager, 51 - 200 employees. "Rilla is aware and working on this, but we are losing approx 10% of our calls to early termination of the recording." AI-powered remote coaching tools 100% positive reviews out of 31 Most reviewers describe coaching as streamlined by AI features, call analytics, and remote feedback capabilities, saving time. Derrick T Sales Manager, 51 - 200 employees. "I love that my team are able to review their calls themselves and the analytics changes the game when it comes to coaching." Data-driven sales team development 100% positive reviews out of 25 Most reviewers indicate sales team coaching benefits from real-time feedback, performance tracking, and replicating top behaviors efficiently. Nalani D Operations Manager, 11 - 50 employees. "It allows for me to see in real time what is happening and be able to provide coaching to the techs to help them improve their communication skills. As we dial in on the communication styles, it in turn allows them to be me effective in their sales skills." ## Showing most helpful reviews Showing 1-25 of 352 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kevin W. Sales Manager Real Estate Used the software for: I used a free trial ### "New Home Construction Review" February 19, 2026 5.0 So far so good. Good interactions with the support team. The Ai feedback is doing very well. The transcripts have room for improvement Pros Accessibility into the sales rep sales process. Able to coach in moment with an individualized plan Cons The gimmicky tokens and credits you have to buy. The upcharging seems a little too much for my company Review Source ZC Zac C. Owner and Sales Construction Used the software for: 2+ years ### "Best sales coaching services in the industry" January 8, 2026 5.0 Rilla is amazing, we went to one of their conferences last year, just me and my partner, we've both been to these types of conventions before probably 3 dozen different sales conventions over the last 20 years between the two of us and weren't sure if it would be worth the expense, this year we are brining our whole team because it was seriously one of the best conventions we've been to, in some ways, it was the best, I think especially for a younger company, sales person and for in home sales. So, why mention this? Because Rilla is a lot more than just another app on your phone, it's a lot more than just one more task for a sales manager. It's a coaching program and I really believe Rilla will be one of the biggest sales brands in the country with the culture and tools they are helping build for companies that want to take sales seriously and level up to the next level, or more. Pros I've been in sales for 21 years, I've recorded myself and gone back and listened to it for years. When the iPhone was brand new it was a game changer but rilla, with the transcription, use of Ai, ability to comment, and coach and share best practices has made this an indispensable tool for our company. Not just for trianing, coaching, but for a CYA protection standpoint as well, we've had homeowners say "that's not what the rep said." or "I was never told that" Rilla has saved us from lawsuits on two seperate occasions, I'm sure as a result I'll be able to pay for Rilla for a long time and be financially ahead both in how it helps sped up training, advance the sales reps confidence, learning curve, and activity, it helps keep the rep sticking to the basics and avoiding short cuts and going back to listen to the sales pitch has saved us headaches because now we know exactly what was or wasn't said in the house. Some reps have been hesitant to use it, they don't want "big brother over their sholder, but then they see the reps using it are making more, not just for the coaching, but also for the ability to search the conversation to remember what was said, it makes the reps the use it super human, they're augmenting their memory, speeding up training, and holding themselves accountable with data that will catapult their career. We've been with Rilla since their beginning, we've seen them grow, a lot faster than our company, and they still reach out to make sure we are set up for success, and have taken a lot of our feedback and made an app we love to use. Thanks Rilla Cons Honestly the things we like the least have already been shared with Rilla and over the years they've changed the app and service to make it so much better than it ever has been. They've built an app we really love using. I do wish we could retitle the conversations, and delete the ones that don't need to be kept a little easier. Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Reason for choosing Rilla We looked into something called Syro which isn't on the drop down list and there's not an OTHER, option... but Rilla, it wasn't just better, but I spoke with Sebastian directly in the beginning and it was him personally and how seriously they took our feedback and the direction I saw them headed that made me realize I wanted to be a customer and give it a shot. Switched from [Gong.io](https://www.capterra.com/p/157969/Gong-io/) We did use a company I think might still be around called Syro, and also just recording ourselves and using drop box to put the voicememos into a file. Review Source VR Verified Reviewer Owner Construction Used the software for: Less than 6 months ### "Rilla? Nah" March 26, 2026 1.0 Due to the unresponsiveness of Rilla and the insistence on the last $6K payment ($18K I thought was a good amount for 30 days), I can not recommend dealing with Rilla. They are not transparent, greedy, and their product is not as good as others. Pros It synched nicely with our Blue Collar Success Group process. It worked ok as long as tech did not call ahead to the customer Cons If the tech called ahead, the call would be recorded but no automatic start of recording when they arrived at job. Their work around created issues. Switched to another system with a better trigger and stopped using Rilla after 30 days. They refused to lower total contract price to get out. Demanded $24K for 30 days of use that did not work the way originally described. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Rilla Mistake I guess. Left Rilla and went to Field Pro which has worked much better. Review Source CS Christian S. Service Manager Automotive Used the software for: Less than 6 months ### "Valuable Coaching Software" April 28, 2026 5.0 My overall experience with Rilla has been very positive. It has provided useful insights into customer interactions and helped highlight opportunities to improve communication, consistency, and performance. I appreciate how it brings visibility to conversations that might otherwise be missed and helps reinforce best practices in a practical way. The platform is straightforward to use, and the coaching value has been especially helpful for development and accountability. Overall, Rilla has been a strong tool for improving awareness, refining our process, and supporting better customer service outcomes. It has added meaningful value to how we review, learn from, and improve daily interactions. Pros Very user friendly. Valuable coaching software for my team. I enjoy being able to seamlessly move from ridealong to ridealong. Cons It's slightly glitchy. Like it will play music but not show anything sometimes. other than that it's great. Review Source VR Verified Reviewer Drain Technician Construction Used the software for: Less than 6 months ### "Good features, but is it necessary?" April 6, 2026 5.0 Positive experience using Rilla overall. Not 100% sure if it is "solving a problem" to add value, but the features it has work quite well. Pros The AI festures and summaries of my interactions. The role playing feature is interesting and can keep you sharp. Cons Would like a lock screen widget to pause and resume recording. UI could be improved to make navigating to previous interactions streamlined. Review Source KC Kirk C. Sales Training Manager Utilities Used the software for: 6-12 months ### "Rilla for President" April 22, 2026 5.0 A massive time saver and absolutely necessary if you can get your employees to buy into it. I couldn't imagine coaching without it. Pros Ride-Alongs and Features are top notch. The ability to listen live, give real time feedback and coach in the moment is second to none. Cons Sometimes difficult to get ahold of your designated account manager. Expansion of the work force is important to keep up with customer support. Review Source SM Steve M. CFI Construction Used the software for: 6-12 months ### "Insights into appointment " April 12, 2026 5.0 Really helpful, it picks up on things I wouldn’t be able to notice without it. Makes me see exactly where I’ve been straying on certain aspects of my process Pros Getting feedback instantly once the conversation is uploaded. Insights into the process is amazing, helpful tips Cons Sometimes it’s difficult for rilla to figure out who’s talking, sometimes it thinks the customer is talking rather then me Review Source BB Ben B. Project Consultant Construction Used the software for: 6-12 months ### "Handy for posterity, very helpful for personal growth" April 28, 2026 5.0 Positive! Helpful at a minimum, job saving at it peak. Rilla has helped me be a fly on the wall for learning from my coworkers. Pros Background noise elimination Audio quality AI features Search function Roleplay function Live listen in to teammates Cons Roleplay function needs to be a little more realistic. Transcription is a bit wonky at times Not much to worry about. Review Source JB Joseph B. Inside sales agent Real Estate Used the software for: Less than 6 months ### "My personal sales coach " April 7, 2026 5.0 More than acceptable. It’s great for large teams. We don’t need to do call reviews at all. Rilla takes care of that. Pros I love the feedback given on different parts of my script. It gives me real time feedback on how to improve my adherence to the script and my ability to deal with objections. Cons The integration with my current crm was choppy at first. It’s now much better but we missed several weeks worth of calls until it was finally full integrated. The crm I’m using tends to be quite buggy so I doubt this is a rilla issue. Review Source VB Victor B. Na Construction Used the software for: Less than 6 months ### "Worth it , big help for every one " April 16, 2026 4.0 Great over all it’s worth the investment as long as every one uses it and keeps the effort going to improve Pros Team collaboration is great , helps keep every one honest with security , great features , technicians don’t mind it as much as I though with the technology being so helpful to help give them feedback and it sure feels we are getting the value for the money . Cons Not enough practice role plays as I would like to have seen . The roleplays that do come up are solid but not enough of them to keep getting better Review Source DM Desirea M. Sales Associate Real Estate Used the software for: Less than 6 months ### "Rilla is a life saver" October 21, 2025 5.0 This program has helped me so much since using it on becoming a better Sales agent. I honestly don't know what I would do without it going forward on my everyday routine. Pros Rilla's STATs make me more aware by showing me my talk time ratio and also on how well I scored on that conversation and what I left out and encourage to hit next conversation. Also AI Rick is such a fantastic and helpful tool to have because I can ask what I could have done better on, objections, how to take the conversation to closing a deal. Cons How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the transcription says for the whole entire conversation back and forth between the client and sales agent it is hard to understand what is going on because of how it transcribes verses the actual recording of the conversation. The conversation recap is amazing and spot on but the actual back and forth transcription of the entire visit is not acurate of what I am actually saying and what they are actually saying and that bothers me a lot. Review Source VR Victoria R. Coordinator Building Materials Used the software for: 1-2 years ### "Rilla 10/10 YOU WILL LOVE IT" January 19, 2026 5.0 We really enjoy Rilla from the task to the ai learning tips to the summary added to service titan. This is a great option. Pros Almost instantly you can review what was said, and go over learning options to help technician get better. Cons Rilla is an outstanding technology partner, delivering powerful AI support that truly helps technicians succeed in every individual task they work on. Review Source BK Brandon K. General Manager Construction Used the software for: 6-12 months ### "This is a Rilla(real) deal!" January 7, 2026 5.0 This app is a cheat code to sales management! There is no way you could properly ride along with 10 reps and be accurate. here you have the opportunity to be there for all you reps. Pros I love being able to be there for all my reps, especially with Rilla LIVE I can hop on and see what my reps need before they even call. Cons Some transcripts aren't 100% accurate going back and forth with reps and customers, but you can always listen to verify. Review Source JH Jeff H. Sales Couselor Real Estate Used the software for: Less than 6 months ### "Learning to enjoy the help! " December 18, 2025 5.0 I use Rilla daily now for all my appointments. I do appreciate the extra level of awareness when recording my presentations. My customers don't mind and they understand. I use the feedback and the Ai options to set follow up appointments and how to prepare for the next meeting. Pros Great way to keep notes and receive feedback for help. The Ai gets better the more input given. The feed back with Ai Rick is honest and helpful Cons The translation can be spotty, many times the converstation comes out incorrectly. It's hard to determine the conversation role when more people are in the appointment than the schedule shows. Review Source TB Trai B. Project consultant Environmental Services Used the software for: Less than 6 months ### "Project consultant " November 12, 2025 5.0 My overall experience with Rilla is great. I give it a 10 out of 10 I’m able to go back and relisten to my conversation almost like watching footage of you playing a sport. You can go back and listen to yourself and see where you can improve in areas, but also see where you’ve done good in areas and I think it’s a really great tool to give customers the best. Pros What I like the most about Rella is the feedback it can give me with the AI that built into it. It helps me become a better person and communicating with customers, and finding them the best solution. Cons Really the only thing I like the least is it drains my battery on my phone a lot but I just bath that with always keeping a charger with me and I don’t have any issues other than that I don’t have any complaints Review Source TS Tim S. General Manager Construction Used the software for: Less than 6 months ### "Great Coaching Tool!" January 15, 2026 5.0 The onboarding and customer support has been great. I love the daily updates on the team and the ability to leave coaching notes online that they can reply to and comment on. Pros The ability to have a recording of the sales call so that we can coach on it and have team collaboration without actually taking the time to ride along. Our coaching ability and effectiveness are greatly multiplied. Cons It can have a hard time transcribing the conversation and figuring out who is talking during conversations. Review Source AE Amanda E. New Home Consultant Construction Used the software for: Less than 6 months ### "Playback of recordings are great!" February 21, 2026 5.0 So far I enjoy replaying and listening to my sales demonstration. I like that its a recording as well when you have conflicting information about what took place during a meeting. Pros Takes notes and has play back of appts. so you can relisten. Managers are able to listen in live or follow up with notes on the presentation. Solid evidence basically of what really took place and what was said. Cons Cant record if you get another walk in or pause current appt to record new. Disconnects if you use another app with voice. Review Source KR Kristen R. Customer Sales Rep Consumer Services Used the software for: Less than 6 months ### "Great for customer service" March 2, 2026 5.0 Rilla is helpful with all inbound and outbound calls to ensure top quality service. This helps us navigate to be better everyday. Pros Rilla is great! I would recommend this to any and all companies. Easy to guide system as well as wonderful customer support. The features are great and helps out a lot with reviewing calls and the AI for following up and getting info needed. Cons I have not found anything that I like least about Rilla as of now. If I do I will come back for a review. Review Source SL Sarah L. Design consultant Retail Used the software for: Less than 6 months ### "Positive feedback " August 30, 2025 4.0 8/10. Generally positive. Still learning to use it and remembering to tell customer. Most don’t have problem with it Pros It’s easy to operate. If you have any problems you simply chat and they remedy. You can forward to points without going through whole appointments Cons Not great at speech recognition when translating to text. Sometimes it thinks I say things that I don’t when you listen to recording Review Source ME Matthew E. CRM Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Rilla is Great! " November 13, 2025 5.0 Rilla has a been a great tool to be able to interact and observe our team without having to have a person hovering and travelling with individuals. It allows 1 person to do the work of multiple people. It allows us to support our customers quicker and better and gives us a level of security for both our Service Professionals and customers that is wonderful. Pros I really like the layout of Rilla, it is clean and professional. Navigation is also intuitive and the combination of keystrokes and also ability to use your mouse is nice. Cons Ai speech to text is still learning and not 100% accurate, this does result in some doubt as to accuracy of the Ai in giving feedback. Review Source GS Gabriel S. Sales Representative Construction Used the software for: Less than 6 months ### "Rilla is the essential sales tool" January 22, 2026 5.0 Pros I was a doubter when I first started using at a new job, didn't like the idea of recording all my sales calls. But was I ever wrong, the power of being able to review my sales calls with team members to analyze and improve skills is invaluable. Add in the ability to listen to other co-workers calls and pick up tips, with accurate summary tools to easily jump around different parts of our process, and I can't imagine performing my job without Rilla Cons Very occasionally, often with low cell signal, a call that began recording will fail to fully capture the meeting. Review Source AP Anderson P. Sales Manager Construction Used the software for: 6-12 months ### "An excellent tool for sales managers!" July 18, 2025 5.0 Good! Intuitive, easy to use, great AI tools and interface! Allows me to hold accountability with my guys when I discover breaks in their process by informing them I’ll be reviewing that section of their appointment to observe their improvement. Pros The convenience of the app and how much time I’ve been able to save while remaining effective! An excellent tool for maximizing your reach with your team while minimizing the time necessary. Cons I mean, I utterly despise the “utter destruction of privacy” direction of the world, but it is what it is. Review Source BC Benjy C. Chimney Technicians Construction Used the software for: 1-2 years ### "Great tool" March 17, 2025 5.0 Rilla is a great tool to use as a technician being able to grow and making sure you are following the process to a manager being able to easy follow and listen to your team in the home.... without being there. Pros A great tool to use as a manager to make sure the team is following the process through an interaction and very easy to use. Cons As a technician using this first in field.... It feels weird and awkward but you will eventually forget that it is being used. Review Source HG HEATHER G. Manager Construction Used the software for: 6-12 months ### "Rilla Rocks" January 9, 2026 5.0 Wonderful. Great staff! \[sensitive content hidden\] has went above and beyond to make sure I am happy and know how to use this platform. Pros I love that I can go back and hear exactly why something went good or bad. I like being able to coach from the recording Cons That it don’t auto start when the technician arrives to the job. I heard it is in the works! Woo hoo Review Source CS Chandler S. Design Consultant Design Used the software for: Less than 6 months ### "My first 40 Rilla Uses" December 5, 2025 4.0 Consistent with the rating system setup and easy for a first timer to get used to. Very simple setup and start process. Pros I like that I am able to record talk ratio along with talk speed. This helps me monitor my responses and listen more while in the home. Cons The audio feedback is rough on a phone speaker. I would try an iPad or watch for improved audio. I have a lot of non-audible moments when I review. Review Source Similar Products Featured ## Related categories [Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.