# Rilla Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rilla the right Speech Analytics solution for you? Explore 348 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10016798/Rilla/reviews --- Rilla 4.8 (348) [View alternatives](https://www.capterra.com/p/10016798/Rilla/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 11th, 2026 # Reviews of Rilla Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews ME Matthew E CRM ManagerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: Less than 6 months. “It allows us to support our customers quicker and better and gives us a level of security for both our Service Professionals and customers that is wonderful.“ November 13, 2025 DM Desirea M Sales AssociateReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the transcription says for the whole entire conversation back and forth between the client and sales agent it is hard to understand what is going on because of how it transcribes verses the actual recording of the conversation.“ October 21, 2025 JA Jade A CSHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s a great tool for tracking and reviewing calls, providing clear insights that help improve team communication and performance.“ October 27, 2025 MG Mike G VP of SalesConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes the automatic transcription can misinterpret words or phrases, especially with strong accents, background noise, or overlapping talk.“ January 7, 2026 JF James F Operations ManagerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “I am able to be on site with my team, from my office, to be able to listen in and assist them with their interactions with the clients.“ January 8, 2026 TS Tim S General ManagerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “It can have a hard time transcribing the conversation and figuring out who is talking during conversations.“ January 15, 2026 JO Jeff O Certified Field InspectorConsumer Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I can give and receive feedback almost anytime, and the AI tech can be helpful in helping me gleam info from long recordings after I’ve long forgotten.“ January 7, 2026 JF Jennifer F General ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I wish I could schedule a time to send a comment. When I leave comments late at night I don’t want to send the comment unless it’s office hours.“ June 7, 2025 ## Showing most helpful reviews Showing 1-25 of 348 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Casey R. Sales Consultant Building Materials Used the software for: Less than 6 months ### "Great tool to improve Sales performance and as a result, income. " April 11, 2025 5.0 As a result of having access to, and using Rilla, I've seen my sales performance improve. I get to be myself, rather than worrying about what a manager might be thinking in the moment, when "riding along" on an appointment. Pros Using Rilla is just like being a professional athlete that can review game footage to understand exactly what happened during each play, check and adjust in order to improve your performance, and see how you are doing compared to top performers. Cons Sometimes reading the AI's translation of what you said makes for funny comedic moments. It's not perfect in getting word for word what you said, but it does get the concept pretty well. Review Source ZC Zac C. Owner and Sales Construction Used the software for: 2+ years ### "Best sales coaching services in the industry" January 8, 2026 5.0 Rilla is amazing, we went to one of their conferences last year, just me and my partner, we've both been to these types of conventions before probably 3 dozen different sales conventions over the last 20 years between the two of us and weren't sure if it would be worth the expense, this year we are brining our whole team because it was seriously one of the best conventions we've been to, in some ways, it was the best, I think especially for a younger company, sales person and for in home sales. So, why mention this? Because Rilla is a lot more than just another app on your phone, it's a lot more than just one more task for a sales manager. It's a coaching program and I really believe Rilla will be one of the biggest sales brands in the country with the culture and tools they are helping build for companies that want to take sales seriously and level up to the next level, or more. Pros I've been in sales for 21 years, I've recorded myself and gone back and listened to it for years. When the iPhone was brand new it was a game changer but rilla, with the transcription, use of Ai, ability to comment, and coach and share best practices has made this an indispensable tool for our company. Not just for trianing, coaching, but for a CYA protection standpoint as well, we've had homeowners say "that's not what the rep said." or "I was never told that" Rilla has saved us from lawsuits on two seperate occasions, I'm sure as a result I'll be able to pay for Rilla for a long time and be financially ahead both in how it helps sped up training, advance the sales reps confidence, learning curve, and activity, it helps keep the rep sticking to the basics and avoiding short cuts and going back to listen to the sales pitch has saved us headaches because now we know exactly what was or wasn't said in the house. Some reps have been hesitant to use it, they don't want "big brother over their sholder, but then they see the reps using it are making more, not just for the coaching, but also for the ability to search the conversation to remember what was said, it makes the reps the use it super human, they're augmenting their memory, speeding up training, and holding themselves accountable with data that will catapult their career. We've been with Rilla since their beginning, we've seen them grow, a lot faster than our company, and they still reach out to make sure we are set up for success, and have taken a lot of our feedback and made an app we love to use. Thanks Rilla Cons Honestly the things we like the least have already been shared with Rilla and over the years they've changed the app and service to make it so much better than it ever has been. They've built an app we really love using. I do wish we could retitle the conversations, and delete the ones that don't need to be kept a little easier. Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Reason for choosing Rilla We looked into something called Syro which isn't on the drop down list and there's not an OTHER, option... but Rilla, it wasn't just better, but I spoke with Sebastian directly in the beginning and it was him personally and how seriously they took our feedback and the direction I saw them headed that made me realize I wanted to be a customer and give it a shot. Switched from [Gong.io](https://www.capterra.com/p/157969/Gong-io/) We did use a company I think might still be around called Syro, and also just recording ourselves and using drop box to put the voicememos into a file. Review Source VR Verified Reviewer Owner Construction Used the software for: Less than 6 months ### "Rilla? Nah" March 26, 2026 1.0 Due to the unresponsiveness of Rilla and the insistence on the last $6K payment ($18K I thought was a good amount for 30 days), I can not recommend dealing with Rilla. They are not transparent, greedy, and their product is not as good as others. Pros It synched nicely with our Blue Collar Success Group process. It worked ok as long as tech did not call ahead to the customer Cons If the tech called ahead, the call would be recorded but no automatic start of recording when they arrived at job. Their work around created issues. Switched to another system with a better trigger and stopped using Rilla after 30 days. They refused to lower total contract price to get out. Demanded $24K for 30 days of use that did not work the way originally described. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Rilla Mistake I guess. Left Rilla and went to Field Pro which has worked much better. Review Source VR Verified Reviewer Drain Technician Construction Used the software for: Less than 6 months ### "Good features, but is it necessary?" April 6, 2026 5.0 Positive experience using Rilla overall. Not 100% sure if it is "solving a problem" to add value, but the features it has work quite well. Pros The AI festures and summaries of my interactions. The role playing feature is interesting and can keep you sharp. Cons Would like a lock screen widget to pause and resume recording. UI could be improved to make navigating to previous interactions streamlined. Review Source SM Steve M. CFI Construction Used the software for: 6-12 months ### "Insights into appointment " April 12, 2026 5.0 Really helpful, it picks up on things I wouldn’t be able to notice without it. Makes me see exactly where I’ve been straying on certain aspects of my process Pros Getting feedback instantly once the conversation is uploaded. Insights into the process is amazing, helpful tips Cons Sometimes it’s difficult for rilla to figure out who’s talking, sometimes it thinks the customer is talking rather then me Review Source JB Joseph B. Inside sales agent Real Estate Used the software for: Less than 6 months ### "My personal sales coach " April 7, 2026 5.0 More than acceptable. It’s great for large teams. We don’t need to do call reviews at all. Rilla takes care of that. Pros I love the feedback given on different parts of my script. It gives me real time feedback on how to improve my adherence to the script and my ability to deal with objections. Cons The integration with my current crm was choppy at first. It’s now much better but we missed several weeks worth of calls until it was finally full integrated. The crm I’m using tends to be quite buggy so I doubt this is a rilla issue. Review Source AE Amanda E. New Home Consultant Construction Used the software for: Less than 6 months ### "Playback of recordings are great!" February 21, 2026 5.0 So far I enjoy replaying and listening to my sales demonstration. I like that its a recording as well when you have conflicting information about what took place during a meeting. Pros Takes notes and has play back of appts. so you can relisten. Managers are able to listen in live or follow up with notes on the presentation. Solid evidence basically of what really took place and what was said. Cons Cant record if you get another walk in or pause current appt to record new. Disconnects if you use another app with voice. Review Source KR Kristen R. Customer Sales Rep Consumer Services Used the software for: Less than 6 months ### "Great for customer service" March 2, 2026 5.0 Rilla is helpful with all inbound and outbound calls to ensure top quality service. This helps us navigate to be better everyday. Pros Rilla is great! I would recommend this to any and all companies. Easy to guide system as well as wonderful customer support. The features are great and helps out a lot with reviewing calls and the AI for following up and getting info needed. Cons I have not found anything that I like least about Rilla as of now. If I do I will come back for a review. Review Source DT Derrick T. Sales Manager Consumer Services Used the software for: Less than 6 months ### "This is It!" March 20, 2026 5.0 With only a couple of months of using Rilla, I am excited about exploring all of the coaching benefits it provides. There is so much more for me to explore to be the best coach I can be for my team. Pros I love that my team are able to review their calls themselves and the analytics changes the game when it comes to coaching. Cons Their is nothing to dislike about Rilla. The only thing is what's coming next. Possibly an admin account for those who are not responsible for doing ride a longs. Review Source KB Kurt B. Sales rep Consumer Services Used the software for: Less than 6 months ### "Rilla for Sales Rep " April 1, 2026 5.0 A lot of recap and self improvement opportunities. I like going through and seeing if i said something somewhere (can search for a word). Pros The role play option to re do some objections for appts is helpful. Like seeing where i could have done better. Cons Role play cuts off before time runs out. Not sure if this is glitch. Would be nice if had more time and direction of what to say exactly. Review Source DM Desirea M. Sales Associate Real Estate Used the software for: Less than 6 months ### "Rilla is a life saver" October 21, 2025 5.0 This program has helped me so much since using it on becoming a better Sales agent. I honestly don't know what I would do without it going forward on my everyday routine. Pros Rilla's STATs make me more aware by showing me my talk time ratio and also on how well I scored on that conversation and what I left out and encourage to hit next conversation. Also AI Rick is such a fantastic and helpful tool to have because I can ask what I could have done better on, objections, how to take the conversation to closing a deal. Cons How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the transcription says for the whole entire conversation back and forth between the client and sales agent it is hard to understand what is going on because of how it transcribes verses the actual recording of the conversation. The conversation recap is amazing and spot on but the actual back and forth transcription of the entire visit is not acurate of what I am actually saying and what they are actually saying and that bothers me a lot. Review Source PH Paige H. General Office Manager Consumer Services Used the software for: Less than 6 months ### "Highly recommend but would find call recording very useful" October 27, 2025 5.0 Very positive experience with the exception of the difficulties of call recording which is where all of our customer support conversations take place Pros Very easy to use and give us very valuable feedback on conversations with clients to help us improve our scripting for future interactions. Whether it be a sales pitch, initial client contact or customer support after a client has signed with us. Also makes it easier for our team to collaborate and learn more about each individual role in the company since each department is able to upload their own personalized scripts. Data synch and upload is incredibly quick. Cons Only con is not having the ability to directly record calls which would be very helpful for our customer support team. We have gotten around this hurdle by placing calls on speaker and using another phone to record the conversation via Rilla, but this can be a pain, especially with multiple people on the phone in the room at one time. Review Source BK Brandon K. General Manager Construction Used the software for: 6-12 months ### "This is a Rilla(real) deal!" January 7, 2026 5.0 This app is a cheat code to sales management! There is no way you could properly ride along with 10 reps and be accurate. here you have the opportunity to be there for all you reps. Pros I love being able to be there for all my reps, especially with Rilla LIVE I can hop on and see what my reps need before they even call. Cons Some transcripts aren't 100% accurate going back and forth with reps and customers, but you can always listen to verify. Review Source CF Cody F. Sales consultant Construction Used the software for: Less than 6 months ### "Cody’s Candid Rilla Rant" July 29, 2025 5.0 It’s been helpful in letting me make corrections to my pitch in the fly, but it can’t pick up subtle clues hidden in the human nature of physical interaction. Definitely prefer having it, over not. I understand it’s asking a lot for an AI to have that capability at this point. I just can’t help but wonder how much more helpful it could be if it were that capable. Pros I like the instant feedback you get from the a.i.. I think being able to identify and correct issues in a pitch in the fly is very helpful Cons I don’t like how it can’t determine how well a pitch is going based off of inflection and or inflection. Review Source VR Verified Reviewer Service Advisor Automotive Used the software for: Less than 6 months ### "Innovative tool" August 10, 2025 5.0 It's been an extremely useful and productive tool. I'm sure with more updates it'll only get better and better. It's helped me improve my phone skills by listening to my phone calls and seeing where I needed improvement. Pros How innovative and easy it is to use. The UI is easy to navigate and understand. The AI is amazingly accurate and will only get better with more time. Cons Privacy. Not exactly sure what happens to all the info that is recorded and stored. AI isn't always 100% accurate but it's so close it's not a negative. Review Source BR Bill R. CEO Retail Used the software for: 1-2 years ### "Rilla- All Gas No Brakes to exceed" July 3, 2025 5.0 The team has been awesome and works everyday to create a 5 star experience. There nothing that they wont do to showcase a win Pros The ability to be able to virtually motivate coach and control the flow of revenue from one tool. The onboarding process was insane Cons There are few that come to mind. It has been historically a product of adoption that has been a challenge to use the additional features that it has to keep up it is moving so fast Review Source IG Ismael G. Sales Representative Wholesale Used the software for: 1-2 years ### "Great progress tracking tool" February 4, 2026 5.0 It has helped me track my progress over the past year and has helped me improve in areas that I have struggled with. Pros The ability to track my strong points and what I can improve on. It helps me cover all the points I need to meet company requirements. Cons The interface can be more user friendly. I like using the desktop version more than the app version. Review Source ME Matthew E. CRM Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Rilla is Great! " November 13, 2025 5.0 Rilla has a been a great tool to be able to interact and observe our team without having to have a person hovering and travelling with individuals. It allows 1 person to do the work of multiple people. It allows us to support our customers quicker and better and gives us a level of security for both our Service Professionals and customers that is wonderful. Pros I really like the layout of Rilla, it is clean and professional. Navigation is also intuitive and the combination of keystrokes and also ability to use your mouse is nice. Cons Ai speech to text is still learning and not 100% accurate, this does result in some doubt as to accuracy of the Ai in giving feedback. Review Source MC Megan C. Director of Sales Construction Used the software for: Less than 6 months ### "Rilla is “really” good to help coaching your team! " January 28, 2026 5.0 Our rep has been quick to respond and provide any feedback needed during the onboarding/training process. We are happy with our success so far and my sales team enjoys the coaching. Pros Our team recently began working with Rilla and we are already having success! Easy to use and was quick for us to catch on. Cons We are only upset we didn’t find Rilla sooner! Only thing is that the audio can be improved as not all words translate exactly but that is more of a glitch and a rare occurrence. Review Source AP Anderson P. Sales Manager Construction Used the software for: 6-12 months ### "An excellent tool for sales managers!" July 18, 2025 5.0 Good! Intuitive, easy to use, great AI tools and interface! Allows me to hold accountability with my guys when I discover breaks in their process by informing them I’ll be reviewing that section of their appointment to observe their improvement. Pros The convenience of the app and how much time I’ve been able to save while remaining effective! An excellent tool for maximizing your reach with your team while minimizing the time necessary. Cons I mean, I utterly despise the “utter destruction of privacy” direction of the world, but it is what it is. Review Source AR Anthony R. Sales rep Construction Used the software for: Less than 6 months ### "Anthony’s Rilla experience " January 19, 2026 5.0 I love rilla. All great experiences. My first time using a system like this, and rilla is so easy to use. Pros High tech AI system that gives notes after each recording! Rilla marks down if you’ve hit your script. I like that you can go in and listen to each recording. Cons Only thing was that it doesn’t always update to my appts. So if someone reschedules the appt that day, rilla doesn’t update. Review Source JJ James J. HVAC Service Manager Construction Used the software for: Less than 6 months ### "Never going without Rilla again!" December 23, 2025 5.0 Rilla has helped me provide consistent coaching and real time feedback to improve the customer experience while increasing revenue and overall profitability. Pros The time spent versus the valuable insight it provides is a game changer. The little things matter and Rilla helps you with the little things. Cons The accuracy of some of the transcripts. What was actually said in conversation is not always what Rilla picks up. There is room for improvement there. Review Source HG HEATHER G. Manager Construction Used the software for: 6-12 months ### "Rilla Rocks" January 9, 2026 5.0 Wonderful. Great staff! \[sensitive content hidden\] has went above and beyond to make sure I am happy and know how to use this platform. Pros I love that I can go back and hear exactly why something went good or bad. I like being able to coach from the recording Cons That it don’t auto start when the technician arrives to the job. I heard it is in the works! Woo hoo Review Source JZ Jim Z. Management Health, Wellness and Fitness Used the software for: Less than 6 months ### "Rilla worked" January 8, 2026 5.0 I was very happy with my experience! It was very informative for my team a must do! You can really dive deep into how your sales can impact your business! Pros It was a great learning experience! I appreciate the opportunity to share with the team on how to improve our lives! Cons Really enjoyed it! I really don’t have any cons and am thankful for the opportunity to work with them all! Review Source JC Joe C. Design Consultant Design Used the software for: Less than 6 months ### "A Ride-along in your pocket" January 7, 2026 4.0 Love asking off the all questions and getting honest unbiased answers. This is an amazing training tool. Pros Immediate feedback after product demonstration, unbiased and truthful. Love the fact that you can set up standard post-call questions and get feedback Cons Often inaccurate transcription. I use Rilla on iphone in my pocket.. would prefer to use my apple watch for more accurate recording, but watch functionality is currently limited Review Source Similar Products Featured