--- title: "Rilla Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Rilla the right Sales Coaching solution for you? Explore 369 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10016798/Rilla/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Rilla 4.8 (371) [View alternatives](https://www.capterra.com/p/10016798/Rilla/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Rilla Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews JM Jason M Sales RepresentativeReal Estate, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “It’s a valuable tool for understanding and improving my sales performance, especially with its AI-driven call insights and time-saving summaries and it has helped me become more consistent and effective in my role.“ May 31, 2026 Ian W Roof inspectorConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “It's glitchy and will stop recordings or tracking when phone calls come in which is something that's not within my control.“ August 30, 2026 BS Billy S Replacement Sales RepBuilding Materials, 51 - 200 employeesUsed the software for: 6-12 months. “The pretty much instant feedback you receive along with the roleplay feature with appointments I have run so you can go over actual scenarios you have already been through and will help you improve at a better pace.“ May 14, 2026 MG Mike G VP of SalesConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes the automatic transcription can misinterpret words or phrases, especially with strong accents, background noise, or overlapping talk.“ January 7, 2026 ME Matthew E CRM ManagerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: Less than 6 months. “It allows us to support our customers quicker and better and gives us a level of security for both our Service Professionals and customers that is wonderful.“ November 13, 2025 DM Desirea M Sales AssociateReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the transcription says for the whole entire conversation back and forth between the client and sales agent it is hard to understand what is going on because of how it transcribes verses the actual recording of the conversation.“ October 21, 2025 JS Jennifer S Director of Sales and MarketingHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “it has made capturing ALL of the information, organizing notes and meaningful follow up so much easier!“ August 31, 2026 PS Paul S New Home Sales ConsultantReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “I don't think it picks up conversations quite as well as some other voice recording apps.“ August 6, 2026 ## Showing most helpful reviews Showing 1-25 of 371 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fabian B. Sales Manager Used the software for: Less than 1 year ### "Helpful Conversation History, But Too Many Notifications" November 10, 2026 3.5 remebering the scope and discusion with the customers. Pros I can go back on my conversation to build my scope of work. Cons The numerous notification. I seem to get double notifications. Review Source Manager Used the software for: I used a free trial ### "Learning and Living with Rilla" October 28, 2026 5.0 It was a great experience. I learned a lot about myself and my skill at giving tours. I also learned some new techniques and things to say to folks to help draw out what they are really looking for in a new apartment community. Pros I really liked being able to go back over my tours to see what we talked about, and review things I might have missed. It helps me to remember what the potential new residents found important, liked, and disliked about our community. It alleviates the necessity of taking notes, leaving me more free to be in the moment with the person taking the tour. Also the Rilla gorilla is SO cute!! Cons I don't love the AI aspect of Rilla. This business is so personal and detail oriented that I found the AI often misunderstood things it was hearing. Review Source founder Used the software for: 3-5 years ### " "After Decades in Business,I've Finally Found the Worst Company I've Ever Dealt With"" October 26, 2026 1.0 I don't normally write negative reviews, but my experience with Rilla has been so appalling that I feel an obligation to warn other business owners. We were one of Rilla's early adopters. We supported this company when it was still establishing itself, and we gave them our business and our trust. Unfortunately, that trust has been completely destroyed. Rilla has become a low-integrity company that appears more interested in collecting payments than taking care of its customers. The product itself has fallen behind the competition. We eventually moved to Siro, one of Rilla's competitors, and the difference was night and day. With the switch it became obvious how far Rilla had fallen behind. But an inferior product isn't even my biggest complaint. Our biggest issue is Rilla's billing practices and complete lack of accountability. Despite our cancellation, Rilla has continued charging our credit cards. We've attempted to communicate with them, but our emails have gone unanswered (even to Sebastian). From our perspective, we're being charged for a service we no longer want or use, with seemingly no way to get anyone to take responsibility. I can't speak to Rilla's financial condition, but the combination of an increasingly uncompetitive product, unanswered communications, and continued billing raises serious concerns for me about how long this company will be around. Think twice about giving them access to any of your credit cards. In our experience they have continued charging it against our wishes, even after cancellation. If this helps one company steer clear, then it will be worth it. Pros I was an early adopter. Supported their early growth buy unfortunately watched them get overtaken by their competitors. Cons No communication. Unanswered email's and phone calls. Unauthorized use of my credit card. Weak AI, that their competition has figured out. Review Source Area Sales Manager Used the software for: Less than 1 year ### "Consolidating conversations fast!" October 1, 2026 4.0 Overall this is a useful tool to help speed along the sales process and quickly observe conversations for the most pertinent information to get sales across the line. Pros The ability to take information from conversations and consolidate it down into useful packets is invaluable. Cons The translation of certain languages comes in garbled. Similar voices also seem to confuse the app and make conversations slower to analyze. Review Source Leasing Agent Used the software for: I used a free trial ### "Secure closing" September 7, 2026 5.0 I've been using it for a few weeks now and i think it's an important and very useful tool that help us get better Pros I love how it gives you great feedback on how to get better at leasing and closing a prospect. The customer service is incredible and helps our team get better. Cons Honestly I love everything about the app! There's never no issues with internet and it rides along pretty easily. Review Source Director of Sales and Marketing Used the software for: Less than 1 year ### "A Game Changer for Staying Organized and Productive! " September 1, 2026 5.0 The app is user friendly, efficient and helps save both valuable time and information! A Game Changer for Staying Organized and Productive! Pros I have truly appreciated the ability to stay fully focused on my prospects and family members during our experiences vs having to stop and start to take hand written notes. it has made capturing ALL of the information, organizing notes and meaningful follow up so much easier! Cons unfortunately, AI can not "read the room" or witness emotions or body language so often the post visit suggestions are not as accurate. Review Source Roof inspector Used the software for: Less than 1 year ### "Rilla is great for real time growth" September 1, 2026 4.0 Pretty positive I can use it as a tools to me learn and grow as well as get and give feedback to and from my team Pros The live feature, the ability to game plan and get feedback in the moment. I love that team mates can listen in to what's happening and discuss and I can do the same. Cons It's glitchy and will stop recordings or tracking when phone calls come in which is something that's not within my control. Review Source Product sales exectuve Used the software for: Less than 1 year ### "Revolut Review" August 23, 2026 5.0 Positive experience overall, really good applicable use rather than just being a qc function. Would recommend to other businesses Pros Ability to listen on past conversations and learn from them. Also being able to review and inform yourself on follow-ups Cons The batter consumption really is the achilles heel of the application. Having to carry 2 power banks to insure I have enough battery for the day is an inconvenience Review Source New Home Sales Consultant Used the software for: Less than 1 year ### "Great sales feedback - listening improvement needed" August 11, 2026 4.0 I enjoy Rilla. I really do wish that it picked up conversations as well as some of the competitors. But overall, nothing compares to the coaching that it provides for sales reps and the customization that it gives. I enjoy it! Pros I like that it provides me personalized data that I can then sync into Salesforce. I also love the coaching feedback that it provides and how I can improve. They also have great customer service when getting coached on how to use Rilla. Cons I don't think it picks up conversations quite as well as some other voice recording apps. I also wish there was an easier copy and paste functionality when providing a summary of the conversation. When navigating on the computer, it is almost too minimalist and I wish there was a easier way to find different chats in the computer website. Review Source Sales Assistant Used the software for: Less than 1 year ### "Using Rilla in new home sales" July 8, 2026 5.0 Great tool for sales reps. I'm Gen Z who's new to sales, so I'm one of the early adopters on my team. Most of the seasoned reps are more tentative to use it because they're set in their ways and don't like the idea of being monitored like big brother, however, I find Rilla incredibly useful both from a notes standpoint and as a trainer when I am unable to meet with my sales manager. It has the option to plan strategically for which clients to prioritize and ideates how to close them; haven't tested this out myself yet, but I'm excited to! Pros I appreciate the ease of recording appointments and walk-ins, as it allows for me to be more present with potential customers and I can upload the notes with ease to the CRM afterwards. Also very useful from the coaching perspective, as my sales manager reviews 2-3 of my appointments weekly and leaves notes for me on where I'm doing well and how to improve. Very helpful as someone new to sales. The support team is very responsive whenever I need their help. Cons I have nothing negative to say about Rilla thus far from my 2 months of usage, it's been helpful. I do wish that the transcription was more accurate, as it sometimes does not pick up on certain parts of my conversation with a client and then I get a lower score because of it, and it will occasionally add random cuss words to the transcription at times. Review Source Sales Consultant Used the software for: Less than 1 year 5.0 November 10, 2026 AI summary based on a full review This coaching tool aids in advancing sales by providing follow-up questions and suggestions to maintain momentum. It does have a minor limitation with the recording functionality, which may not be intuitive at times. Log in to unlock the full review, detailed ratings, and pros & cons Zac C. Owner and Sales Used the software for: 3-5 years ### "Best sales coaching services in the industry" January 9, 2026 5.0 Rilla is amazing, we went to one of their conferences last year, just me and my partner, we've both been to these types of conventions before probably 3 dozen different sales conventions over the last 20 years between the two of us and weren't sure if it would be worth the expense, this year we are brining our whole team because it was seriously one of the best conventions we've been to, in some ways, it was the best, I think especially for a younger company, sales person and for in home sales. So, why mention this? Because Rilla is a lot more than just another app on your phone, it's a lot more than just one more task for a sales manager. It's a coaching program and I really believe Rilla will be one of the biggest sales brands in the country with the culture and tools they are helping build for companies that want to take sales seriously and level up to the next level, or more. Pros I've been in sales for 21 years, I've recorded myself and gone back and listened to it for years. When the iPhone was brand new it was a game changer but rilla, with the transcription, use of Ai, ability to comment, and coach and share best practices has made this an indispensable tool for our company. Not just for trianing, coaching, but for a CYA protection standpoint as well, we've had homeowners say "that's not what the rep said." or "I was never told that" Rilla has saved us from lawsuits on two seperate occasions, I'm sure as a result I'll be able to pay for Rilla for a long time and be financially ahead both in how it helps sped up training, advance the sales reps confidence, learning curve, and activity, it helps keep the rep sticking to the basics and avoiding short cuts and going back to listen to the sales pitch has saved us headaches because now we know exactly what was or wasn't said in the house. Some reps have been hesitant to use it, they don't want "big brother over their sholder, but then they see the reps using it are making more, not just for the coaching, but also for the ability to search the conversation to remember what was said, it makes the reps the use it super human, they're augmenting their memory, speeding up training, and holding themselves accountable with data that will catapult their career. We've been with Rilla since their beginning, we've seen them grow, a lot faster than our company, and they still reach out to make sure we are set up for success, and have taken a lot of our feedback and made an app we love to use. Thanks Rilla Cons Honestly the things we like the least have already been shared with Rilla and over the years they've changed the app and service to make it so much better than it ever has been. They've built an app we really love using. I do wish we could retitle the conversations, and delete the ones that don't need to be kept a little easier. Switched from [Gong](https://www.capterra.com/p/157969/Gong-io/) We did use a company I think might still be around called Syro, and also just recording ourselves and using drop box to put the voicememos into a file. Alternatives considered [Gong](https://www.capterra.com/p/157969/Gong-io/) Reasons for choosing Rilla We looked into something called Syro which isn't on the drop down list and there's not an OTHER, option... but Rilla, it wasn't just better, but I spoke with Sebastian directly in the beginning and it was him personally and how seriously they took our feedback and the direction I saw them headed that made me realize I wanted to be a customer and give it a shot. Review Source Owner Used the software for: Less than 1 year ### "Rilla? Nah" March 31, 2026 1.0 Due to the unresponsiveness of Rilla and the insistence on the last $6K payment ($18K I thought was a good amount for 30 days), I can not recommend dealing with Rilla. They are not transparent, greedy, and their product is not as good as others. Pros It synched nicely with our Blue Collar Success Group process. It worked ok as long as tech did not call ahead to the customer Cons If the tech called ahead, the call would be recorded but no automatic start of recording when they arrived at job. Their work around created issues. Switched to another system with a better trigger and stopped using Rilla after 30 days. They refused to lower total contract price to get out. Demanded $24K for 30 days of use that did not work the way originally described. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reasons for choosing Rilla Mistake I guess. Left Rilla and went to Field Pro which has worked much better. Review Source Service Manager Used the software for: 3-5 years ### "Ever improving, next level coaching." December 26, 2025 5.0 It's taken our coaching to a whole new level. Ride-alongs are no longer awkward and our techs know that we've got their backs. The advantage it has given to resolving client concerns is on another level. Pros The platform is constantly improving. The live feature is clutch for onboarding and holding new technicians accountable. Cons Too much promotional marketing to their own clients. Our CSM is out of office very frequently without prior notification. Alternatives considered [Siros Management Solution](https://www.capterra.com/p/151386/SirosUno/)[SalesPro CRM](https://www.capterra.com/p/162120/SalesPro-CRM/) Reasons for choosing Rilla Price, Scalability, Advanced Tech, Implementation Review Source Sales Rep Used the software for: Less than 1 year ### "Rilla Review" June 30, 2026 4.0 I like the streak feature and that has made me use it everyday. I have probably used it the most out of everyone in the company, and I'd say that it is definitely better than nothing. Not as good as having a senior sales rep standing over my shoulder, but I appreciate when it points out something helpful. I take its reviews with a grain of salt. Pros The ability to practice with AI agents is so cool, especially when it pulls objections/considerations from my previous meetings or the meetings of my coworkers. Cons Sometimes it just doesn't get reality. It has objections that don't make sense. It's entire brain is made of the previous meeting recording, so there are often gaps in its logic. Review Source Sales Associate Used the software for: Less than 1 year ### "Rilla is a life saver" October 24, 2025 5.0 This program has helped me so much since using it on becoming a better Sales agent. I honestly don't know what I would do without it going forward on my everyday routine. Pros Rilla's STATs make me more aware by showing me my talk time ratio and also on how well I scored on that conversation and what I left out and encourage to hit next conversation. Also AI Rick is such a fantastic and helpful tool to have because I can ask what I could have done better on, objections, how to take the conversation to closing a deal. Cons How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the transcription says for the whole entire conversation back and forth between the client and sales agent it is hard to understand what is going on because of how it transcribes verses the actual recording of the conversation. The conversation recap is amazing and spot on but the actual back and forth transcription of the entire visit is not acurate of what I am actually saying and what they are actually saying and that bothers me a lot. Review Source Coordinator Used the software for: 1-3 years ### "Rilla 10/10 YOU WILL LOVE IT" January 20, 2026 5.0 We really enjoy Rilla from the task to the ai learning tips to the summary added to service titan. This is a great option. Pros Almost instantly you can review what was said, and go over learning options to help technician get better. Cons Rilla is an outstanding technology partner, delivering powerful AI support that truly helps technicians succeed in every individual task they work on. Review Source Sales Representative Used the software for: Less than 1 year ### "Rilla Review" June 2, 2026 5.0 Overall, my experience with Rilla has been very positive. It’s a valuable tool for understanding and improving my sales performance, especially with its AI-driven call insights and time-saving summaries and it has helped me become more consistent and effective in my role. Pros Rilla automatically analyzes my calls and highlights what I’m doing well and where I can improve—without me having to review everything manually. Cons It works well overall and provides solid insights, but I would like to see deeper integrations with tools I already use, such as Dialpad, to make workflows more seamless and efficient. Review Source Design Consultant Used the software for: Less than 1 year ### "Rilla is great!" January 5, 2026 5.0 So far it's been very, very good and very positive for me. I like the feedback and the ability to go over the appointment with insight from Rick. Pros The ability to get instant feedback about your appointments and tips from AI Rick to tighten up your presentations Cons Sometimes the recording stops during the presentation. Also, occasionally a Rilla will automatically populate that is meant for another sales person. Review Source Sales Rep Used the software for: Less than 1 year ### "Rilla review " June 3, 2026 5.0 I like there is a system to help track every meeting. Helps you stay the course, become disciplined and consistent, and find areas of improvement. Pros The call quality and feedback is really spot on, and helpful to see what I missed or did really well at. Cons I would say the least is feeling like some of the things I did hit but some times it doesn’t check them off. Not a massive deal and doesn’t happen often Review Source D T. Sales Manager Used the software for: Less than 1 year ### "This is It!" March 23, 2026 5.0 With only a couple of months of using Rilla, I am excited about exploring all of the coaching benefits it provides. There is so much more for me to explore to be the best coach I can be for my team. Pros I love that my team are able to review their calls themselves and the analytics changes the game when it comes to coaching. Cons Their is nothing to dislike about Rilla. The only thing is what's coming next. Possibly an admin account for those who are not responsible for doing ride a longs. Review Source Sales Consultant Used the software for: Less than 1 year ### "sales consultant" June 2, 2026 5.0 it has been a great resource and has helped me close more sales. I was hesitant to use it at first, but i am happy i finally go on board. its a great tool. Pros RICK AI is my favorite feature. Even for the times i forget to record the presentation, ill put all my own notes into rick AI to see how my presentation went. Cons how long it takes to load the transcript - because it takes me longer to come up with the follow up email with the extra things they wanted me to include for them. Review Source Customer Sales Rep Used the software for: Less than 1 year ### "Great for customer service" March 3, 2026 5.0 Rilla is helpful with all inbound and outbound calls to ensure top quality service. This helps us navigate to be better everyday. Pros Rilla is great! I would recommend this to any and all companies. Easy to guide system as well as wonderful customer support. The features are great and helps out a lot with reviewing calls and the AI for following up and getting info needed. Cons I have not found anything that I like least about Rilla as of now. If I do I will come back for a review. Review Source Service technician Used the software for: 1-3 years ### "Go Rilla!! We are getting better " February 4, 2026 4.0 It’s a really great tool to help me be a better service technician. I love to listen back to my calls to learn Pros Rilla is a good tool to improve call quality for customers. We can listen to calls that may or may not have gone well and improve Cons It takes a while for the app to learn to get customers names correct. They have often mixed up customer names Review Source Director of Sales Used the software for: Less than 1 year ### "Rilla is “really” good to help coaching your team! " February 5, 2026 5.0 Our rep has been quick to respond and provide any feedback needed during the onboarding/training process. We are happy with our success so far and my sales team enjoys the coaching. Pros Our team recently began working with Rilla and we are already having success! Easy to use and was quick for us to catch on. Cons We are only upset we didn’t find Rilla sooner! Only thing is that the audio can be improved as not all words translate exactly but that is more of a glitch and a rare occurrence. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.