# Trakwell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Trakwell the right Business Intelligence solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10016562/Trakwell/reviews --- Trakwell 4.5 (20) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Trakwell Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews JM Jacob M IT SupportFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “I often need to contact the Trakwell customer support team, and have not once had a bad experience getting support.“ May 2, 2024 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TE Traci E. Sales Manager Furniture Used the software for: 2+ years ### "Sooo valuable!!!!" November 19, 2024 5.0 Make me a better sales manager. Wouldn’t want to do my job without it! Pros Track well keeps my sales staff honest about the traffic in our showroom. You can’t dispute the actual facts because it’s on camera. The data that Trackwell collects for me is so valuable. I use the reports every day. Cons I sometimes have issues doing year to year comparisons on weekends. Review Source Response from Trakwell.ai November 26, 2024 Thank you for your review. We are very happy with the value that you have experienced. Trakwell was created by a retailer who wanted to know, with a photo, who entered the store, when they entered, which salesperson got assigned to work with them, how long the opportunity lasted, what was the result, and what was the next step- with real-time, on-demand reporting, and a fully integrated contact manager, to help the salesperson get better. MA Mathew A. Store Manager Furniture Used the software for: 2+ years ### "Trakwell Review" November 28, 2024 5.0 The product and service have been great thus far Pros It is an invaluable tool in keeping track of the foot traffic in the store Cons Sometimes the camera doesn't take pictures, but that's more due to our placement. Review Source DR Debra R. Sales Consultant Furniture Used the software for: 6-12 months ### "Sales Consultant" November 19, 2024 3.0 Colleagues share the opportunity board. But, must have a central computer if you are helping a colleague to go on break, or back up. Reading opportunities in a long list more challenging. I understand more training is also involved. Pros As a CRM system it is easy to input information. Cons Cluttered. How can I click on one record and have it expand. Small area to read. When I input a phone number to see if the customer has been here it does not always come up. Review Source JB Jessica B. Marketing Manager Furniture Used the software for: 2+ years ### "Great product" November 19, 2024 5.0 Great! Between the pictures and the reports it's user friendly. Pros How easy the program is to use. Just click on a picture and away you go. Cons If this program integrated into profits it would be the best! Review Source Response from Trakwell.ai November 26, 2024 Thank you so much for your review! We’re thrilled to let you know that integrating Trakwell with Profit is doable and we integrate with various POS systems, including Profit, all the time. It’s a game-changer that will make your experience with Trakwell even smoother. We will be reaching out shortly to discuss getting this set up. Thank you again for sharing your experience with us. Your feedback is valuable and helps us continue to improve. EP Eric P. VP of Sales Furniture Used the software for: 2+ years ### "Quality Camera Tracking" November 20, 2024 5.0 Pros Camera system is very accurate and helps us easily track customers coming in and out of the door. It is good that this integrates with our current CRM (PERQ). Also, using the cameras for surveillance in sensitive areas is helpful in having all cameras on the same account. Cons We didn't find the CRM portion of the product to be as useful as the one we were currently using. Review Source Response from Trakwell.ai November 26, 2024 Thank you for your review. We are happy that you are benefiting from the accuracy and ease-of-use of the customer-entry photos. During the past two years, we have invested in, and incorporated, AI body-recognition into the customer-entry photos, saving salespeople significant time, and automatically eliminating photos generated by other moving objects (spinners, balloons, shadows). DG Diana G. General Manager Retail Used the software for: 1-2 years ### "Waiting for better days" May 2, 2024 3.0 The problem is that Doorcounts was great; user friendly, easy to search for what you needed. Now that it is Trakwell we have so many problems we keep waiting to be resolved. Hopefully one day it with function better. Pros Very helpful for the sales staff to know who is with which customers. Also to pull data to help coach the staff. Cons Since it switched from Doorcounts to Trakwell there have been multiple problems we are still waiting to be resolved. 1. The calendar doesn't come up to select an appointment date, 2. We keep having customer information and history merge with one another making for poor customer service 3. I don't hear back from Trakwell for support. 4. It only auto populates US addresses. 5. If you edit a customer's information who purchase you still need to fill in potential value. 6. If you write long comments in potential sales, it makes it a challenge to scroll through your contact manager. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) It was over 5 years ago, I don't remember the name (I didn't see it in your list). Doorcounts provided so much more data to help with coaching the sales team and the pictures of the customers helped stop confusion. Review Source SC Susan C. Director of Marketing Retail Used the software for: 2+ years ### "Love this Platform" November 19, 2024 5.0 Support is second to none. They are responsive as are reps and trainer. Pros Ease of use, accuracy and our ability to link several platforms for the best customer followup! Cons Not much really. We've always had questions and issues dealt with quickly Review Source BW Brenda W. Office Manager Furniture Used the software for: 1-2 years ### "Good partner for traffic data" November 19, 2024 4.0 pretty good. When we have issues they are responsive. Pros It does a pretty good job of tracking and qualifying traffic to help our store data. Cons sometimes it auto excludes things that are not accurate, and can't override. Review Source Response from Trakwell.ai November 27, 2024 Thank you for your review. We have recently improved the accuracy of the photos by incorporating AI-enhanced image recognition that will auto-exclude photos of non-body images (spinners, shadows at the door). JL JR L. Manager Furniture Used the software for: 2+ years ### "Great product " November 19, 2024 5.0 Enjoyed the product it has helped us be more efficient Pros Ease and convenience of reports in one place Cons Picture quality not taking pictures. Hard to convert potential sales to sales without taking yourself out of rotation. Review Source bS brian S. Management Furniture Used the software for: 1-2 years ### "Lots of features" November 19, 2024 5.0 Pros This program is easy to navigate , many options to review different aspects. Cons The titles of each category seem a little redundant and not accurate to what they do. More simple listings to navigate would be helpful. Review Source JM Jacob M. IT Support Furniture Used the software for: 2+ years ### "Trakwell Review" May 2, 2024 4.0 Pros I don't use trakwell much, but as the IT person I do have to investigate issues with Trakwell or showroom cameras. I often need to contact the Trakwell customer support team, and have not once had a bad experience getting support. Reps are knowledgeable, patient and polite, and I have always been able to get ahold of someone moments after calling the support number. Cons I wouldn't mind the ability to directly access the camera settings myself for troubleshooting, but customer support has always been able to resolve those issues quickly anyways. Review Source MP Mahfam P. Designer Retail Used the software for: 2+ years ### "My feedback/designer" May 2, 2024 5.0 It is great, and helps me a lot in every single project Pros Details that show for every single client Cons I wanted to share some feedback on the new AI system. While the recent updates have greatly improved its performance, some areas remain of concern. The accuracy remains inconsistent, occasionally mixing up items and misidentifying shadows as people in camera feeds, which can be confusing for the team. However, I appreciate the enhancements made to features and details recently. Review Source BB Brendan B. Sales Retail Used the software for: 2+ years ### "Absolutely Amazing for Following Up!" May 2, 2024 4.0 Pros The Action Calendar and Contact Manager are my main tools for following up with potential buyers. It makes it so easy to call, text, or email, and schedule how you will interact with the customers. Cons Slightly glitchy Floorboard screen when it gets really busy, Review Source CV Chelsey V. Market Manager Retail Used the software for: 2+ years ### "My Experiences" May 3, 2024 5.0 Pros Trakwell helps my company track sales and traffic- reasons why people come through our doors. Cons the doorbell! sometimes its startling to open the page and it chimes are you- usually when I least expect it ! Review Source DP Daniel P. Salesperson Furniture Used the software for: 2+ years ### "Trackwell for Furniture Stores" May 2, 2024 3.0 Pros Trackwell provides an easy to use "door count", with ability to link client photo with contact information. Cons Trackwell does not function as a full fledged CRM, linking sales system with in the moment updates. Review Source PA Peter A. Director of finance Retail Used the software for: 1-2 years ### "Good product " May 2, 2024 5.0 Pros The reports are great! They help us count traffic to make business decisions. Cons The site is sometimes slow and it can take several minutes to download a report. Review Source AS Alex S. Sales Building Materials Used the software for: 1-2 years ### "5 star customer tracking software" May 2, 2024 5.0 Great 5/5. I like the way data/users collaborate within trakwell. Pros The ability to use CRM and customer tracking all in one. Cons The up system has flaws, but no system is perfect. Review Source AB Amy B. General Manager Furniture Used the software for: 1-2 years ### "Park Home -Johnstown" May 2, 2024 4.0 Pros The picture capture is a valuable tool for our business. Cons Dashboard functionality could be better. Review Source JH Janice H. Marketing Specialist Retail Used the software for: 6-12 months ### "Love it! Been Very Happy!" May 2, 2024 5.0 We've been really happy with the results from Trakwell. It has been extremely helpful in helping us to retain and gain new customers. Pros The ability to identify and track customers, learn buying habits and create lists to contact them later. Cons Nothing, I have not had any issues with Trakwell worth mentioning. Review Source MM Marianne M. Designer Retail Used the software for: 1-2 years ### "Review door counts " May 3, 2024 5.0 I am enjoying using doorcounts-trackwell Pros Ease of use and portability. Ie web based system Cons There is nothing I don’t like about trackwell Review Source Talk to a Capterra advisor for free and get results within 15 minutes.