# Trakwell Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Trakwell Software - reviews, pricing plans, popular comparisons to other Business Intelligence products and more.

Source: https://www.capterra.com/p/10016562/Trakwell

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# 

 Trakwell Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Trakwell

## What is Trakwell?

Trakwell.ai is a retail analytic software that utilizes AI-vision so businesses can see their foot traffic, improve their teams, and automate their sales.     Most systems merely count foot traffic and provide the data. We connect foot traffic analytics to every part of a business to track the entire customer journey; including advertising, in-store experience, sales results, and follow-up tools and goaling that keep customers coming back. 

## What is Trakwell used for?

[Data Analysis](https://www.capterra.com/data-analysis-software/)[Business Intelligence](https://www.capterra.com/business-intelligence-software/)

Overall rating

Based on 20 user reviews

Reviews sentiment

Positive

85%

Neutral

15%

Negative

0%

Starting price

$159

Per User, Per Month

Free trial  
not available

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Our "Best of" badge program showcases products with the highest ratings...

## Trakwell alternatives

Highest Rated

[4.7 (83)](https://www.capterra.com/p/10012559/EngineRoom/reviews/)

Starting price

$495.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.4 (360)](https://www.capterra.com/p/129749/Zoho-Analytics/reviews/)

Starting price

$30.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.5 (387)](https://www.capterra.com/p/109731/Minitab-Statistical-Software/reviews/)

Starting price

$1851.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.3 (329)](https://www.capterra.com/p/119119/Domo/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/10016562/Trakwell/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reporting/Analytics

4.2 (18)

55.56% of 18 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Dashboard

4.4 (17)

41.18% of 17 reviewers that rated this feature as important or highly important

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Data Visualization

4.1 (14)

42.86% of 14 reviewers that rated this feature as important or highly important

Graphical representation of data

Data Discovery

4.3 (12)

33.33% of 12 reviewers that rated this feature as important or highly important

Discover and connect variety of data sources to the application for analysis

Predictive Analytics

3.7 (11)

27.27% of 11 reviewers that rated this feature as important or highly important

Predict future data based on historical data sets

Data Import/Export

4.1 (9)

33.33% of 9 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Trakwell 27 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Compare key metrics for the business against prominent players in the industry

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Creation and customization of dashboards

Discover and connect variety of data sources to the application for analysis

Import and export data to and from software applications

Graphical representation of data

Edit and personalize data view as needed

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows users to manage data from a number of sources

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Predict future data based on historical data sets

Analyze and gain insights into data in real-time

Receive data and information in real time

Active reporting of data and metrics

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Search and filter data across systems to locate required information by entering keywords or certain criteria

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Interact with data visualization elements, such as charts and graphs, to drill down into data

Get Advice

We can help you find the software with the features you need.

Features

4.3 (20)

4.3

Based on 20 reviews

## Pricing

Value for money

4.4 (17)

Free Version

Retail

$159.00

Usage Based,

Value for money

4.4 (17)

4.4

Based on 17 reviews

## Integrations

[

RICS Software](https://www.capterra.com/p/146415/RICS-Software/)[

Podium](https://www.capterra.com/p/10008755/Podium/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (20)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (20)

4.4

Based on 20 reviews

## User reviews

Overall rating

4.5

Based on 20 reviews

Filter by rating

5(13)

4(4)

3(3)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MA

Mathew A.

Store Manager

Furniture

### "Trakwell Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 28, 2024

The product and service have been great thus far

Pros

It is an invaluable tool in keeping track of the foot traffic in the store

Cons

Sometimes the camera doesn't take pictures, but that's more due to our placement.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EP

Eric P.

VP of Sales

Furniture

### "Quality Camera Tracking"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 20, 2024

Pros

Camera system is very accurate and helps us easily track customers coming in and out of the door. It is good that this integrates with our current CRM (PERQ). Also, using the cameras for surveillance in sensitive areas is helpful in having all cameras on the same account.

Cons

We didn't find the CRM portion of the product to be as useful as the one we were currently using.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 26, 2024

Thank you for your review. We are happy that you are benefiting from the accuracy and ease-of-use of the customer-entry photos. During the past two years, we have invested in, and incorporated, AI body-recognition into the customer-entry photos, saving salespeople significant time, and automatically eliminating photos generated by other moving objects (spinners, balloons, shadows).

BW

Brenda W.

Office Manager

Furniture

### "Good partner for traffic data"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 19, 2024

pretty good. When we have issues they are responsive.

Pros

It does a pretty good job of tracking and qualifying traffic to help our store data.

Cons

sometimes it auto excludes things that are not accurate, and can't override.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 27, 2024

Thank you for your review. We have recently improved the accuracy of the photos by incorporating AI-enhanced image recognition that will auto-exclude photos of non-body images (spinners, shadows at the door).

JL

JR L.

Manager

Furniture

### "Great product "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

November 19, 2024

Enjoyed the product it has helped us be more efficient

Pros

Ease and convenience of reports in one place

Cons

Picture quality not taking pictures. Hard to convert potential sales to sales without taking yourself out of rotation.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TE

Traci E.

Sales Manager

Furniture

### "Sooo valuable!!!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 19, 2024

Make me a better sales manager. Wouldn’t want to do my job without it!

Pros

Track well keeps my sales staff honest about the traffic in our showroom. You can’t dispute the actual facts because it’s on camera. The data that Trackwell collects for me is so valuable. I use the reports every day.

Cons

I sometimes have issues doing year to year comparisons on weekends.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 26, 2024

Thank you for your review. We are very happy with the value that you have experienced. Trakwell was created by a retailer who wanted to know, with a photo, who entered the store, when they entered, which salesperson got assigned to work with them, how long the opportunity lasted, what was the result, and what was the next step- with real-time, on-demand reporting, and a fully integrated contact manager, to help the salesperson get better.

DR

Debra R.

Sales Consultant

Furniture

### "Sales Consultant"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

November 19, 2024

Colleagues share the opportunity board. But, must have a central computer if you are helping a colleague to go on break, or back up. Reading opportunities in a long list more challenging. I understand more training is also involved.

Pros

As a CRM system it is easy to input information.

Cons

Cluttered. How can I click on one record and have it expand. Small area to read. When I input a phone number to see if the customer has been here it does not always come up.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SC

Susan C.

Director of Marketing

Retail

### "Love this Platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 19, 2024

Support is second to none. They are responsive as are reps and trainer.

Pros

Ease of use, accuracy and our ability to link several platforms for the best customer followup!

Cons

Not much really. We've always had questions and issues dealt with quickly

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JB

Jessica B.

Marketing Manager

Furniture

### "Great product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 19, 2024

Great! Between the pictures and the reports it's user friendly.

Pros

How easy the program is to use. Just click on a picture and away you go.

Cons

If this program integrated into profits it would be the best!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 26, 2024

Thank you so much for your review! We’re thrilled to let you know that integrating Trakwell with Profit is doable and we integrate with various POS systems, including Profit, all the time. It’s a game-changer that will make your experience with Trakwell even smoother. We will be reaching out shortly to discuss getting this set up. Thank you again for sharing your experience with us. Your feedback is valuable and helps us continue to improve.

BS

brian s.

Management

Furniture

### "Lots of features"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 19, 2024

Pros

This program is easy to navigate , many options to review different aspects.

Cons

The titles of each category seem a little redundant and not accurate to what they do. More simple listings to navigate would be helpful.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Marianne M.

Designer

Retail

### "Review door counts "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

May 3, 2024

I am enjoying using doorcounts-trackwell

Pros

Ease of use and portability. Ie web based system

Cons

There is nothing I don’t like about trackwell

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/10016562/Trakwell/reviews/)

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