# FastPass IVM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FastPass IVM the right Identity Verification solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10016561/FastPass-Identity-Verification-Manager/reviews --- FastPass IVM 4.8 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FastPass IVM Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sugam G. Admin Executive Marketing and Advertising Used the software for: I used a free trial ### "Efficiency with FastPass IVM: A New and Balanced Experience in Identity Verification" October 30, 2024 5.0 My overall experience with FastPass IVM has been positive. Adding more guidance or tutorials to its messages and workflows could be more better. Pros The greatest feature of FastPass IVM is its efficiency which makes identity verification process fast and easy, saving both time and resources. It gives the flexibility to adapt workflows, its use in multiple fields. Cons Complex functionalities, which can take time for new users to learn and use. New users need to learn functions, before they can use all the functions properly. Review Source VR Verified Reviewer Sales Associate Marketing and Advertising Used the software for: 6-12 months ### "Optimizing Inventory Control and Increasing Productivity" May 11, 2024 5.0 All things considered, FastPass IVM has revolutionized our company. It has increased productivity, cut expenses, and streamlined our inventory management procedures. FastPass IVM is an excellent option if you're searching for an IVM solution that is both robust and easy to use. Pros Staff members at various levels can easily learn how to use and navigate the platform. This cuts down on training time and guarantees that all users can make full use of the capabilities. The program can expand with our company and is adaptable enough to meet our unique requirements. FastPass IVM might be tailored to easily interface with our current systems. Cons I don't think there's anything that I don't like about FastPass IVM Alternatives considered [YouVerify](https://www.capterra.com/p/10007173/YouVerify/)[IDfy](https://www.capterra.com/p/241741/IDfy/) Reason for choosing FastPass IVM We can optimize ordering with the use of FastPass IVM to reduce overstocking and understocking. This keeps products from going bad and lowers the total cost of carrying our inventory. Review Source JY Jennifer Y. Project Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Solid End User Identity Validation covering all user" May 15, 2024 4.0 Very Satisfied, great product with great features Pros IVM is a versatile product that was able to embrace all of our 3000 users. Making sure to have a solid solution for normal situations that also covers users who forget their password and loose their phones. Integrated IVM to ServiceNow which works well Cons For cases where escalation is necessary IVM automatically places tickets on another call group that then takes care of typically contacting the end-users manager to complete verufucation and also instructs the manager to let the user enroll Review Source VR Verified Reviewer Freelancer Consumer Services Used the software for: I used a free trial ### "Gonna Stay with FastPass IVM" May 9, 2024 5.0 My job works perfectly and my client gives me more projects since our deal has 100% perfect. Pros What I really like the most about this software is to easy to navigate just a couple clicks away you can get the result as easy as you can. Storing of personal information is really secured and getting verified who's the person pass the verification process is way to accurate. I can run my task with easy and no worries since it has 100% accurate database. Cons I'cant fine any dislike about this software. The person develop this software made his job perfectly. Review Source HK Htway K. Project Director Marketing and Advertising Used the software for: I used a free trial ### "FastPass IVM makes us Secure" May 10, 2024 5.0 Overall experience is smooth and user-friendly. Yes, I would recommend to my partners. Pros FastPass IVM is a real time problem solver which helps us feeling secure about identity verification. It also solved the problem of identifying employees when they talk to the service desk. Besides, it is also user-friendly software for beginners like us. Cons Pricing system is a little bit high for us Alternatives considered [YouVerify](https://www.capterra.com/p/10007173/YouVerify/) Reason for choosing FastPass IVM YouVerify is also providing reliable data validation. Switched from [Mailsuite](https://www.capterra.com/p/164512/MailTrack/) FastPass IVM is more user-friendly and provided us more security. Review Source BA Bharat A. Project Manager Information Technology and Services Used the software for: 6-12 months ### ""Ensuring Security, Compliance, and Accountability"" May 31, 2025 5.0 Verifying users identify in the Service Desk. Audits the process in our ITSM tool and wanrs about possible advesaries. Pros Focusing on security at the Service Desk, getting a controlled process for identifying end users was a big mess before IVM. We really like the product, the ability to handle different users with different proofing type and scores makes the product vore versatile. Cons A bit har to understand as it is complex. Some steps are not that intuitive and it is hard to configure. Review Source RM Rishikesh M. Project Manager Marketing and Advertising Used the software for: Less than 6 months ### "Flexible and secure, reliable user identity verification" June 4, 2025 5.0 Pros Flexibility to do Identity Verification for different users and the integration to ServiceNow and It integrates smoothly with ServiceNow Cons Documentation could be clearer, anothet thing i would say is initial configuration & understanding of features are challenging Review Source Response from FASTPASSCORP June 19, 2025 Hi There, Thank you for reviewing, however we noth have MFA options and Manager approval in the tool set. Couls you please edit that? VR Verified Reviewer Manager Events Services Used the software for: Less than 6 months ### "Be protected by FastPass IVM " October 17, 2024 5.0 It is customized templates that I can use for cost effective and reducing risk of data breaches. Pros It is now integrated with ServiceNow, having received certification which ensures robust protection against identity theft for me and my employees. Cons I like that is it an essential tool for IT security that now enhances help desk security through advanced user identity. Review Source MPD Mutiara Putri D. Manager Digital Marketing Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Robust Identify Verification & Effiecient" October 31, 2024 5.0 Overall, I love FastPass IVM it really helpfull for visitors check in check out process make it efficient, secure and user friendly. Pros I Like FastPass IVM because provides Robust Identify Verification method that can increase security and ensure only authorized visitors enter the premises. Cons We may be resistant to changing from manual to automated systems and also require training for staff to use system effectively. Review Source BSV Bunga Shafa V. Administrator Mining & Metals Used the software for: Less than 6 months ### "FastPass IVM is the only real solution" May 8, 2024 5.0 This software has been nothing but helpful, I’m very satisfied with the overall experience. Pros This is the best solution there is to the problem of identifying employees when they talk to the Service Desk. The decision not to integrate to our ITSM proves it the tool was rigid and stable enough. This software is absolutely helpful. Cons I have nothing to dislike about FastPass IVM so far. Review Source AS Almero S. CTO Information Technology and Services Used the software for: 1-2 years ### "FastPass IVM is an effective way to secure helpdesk interactions" January 12, 2024 4.0 Pros FastPass IVM provides a "polite" way of introducing identity verification as part of an helpdesk interaction. This builds trust between both parties that services can be effectively rendered. It is as simple as possible since in most cases this can be seamlessly (as much as is allowed) integrated into the ITSM tool of choice. Cons The initial learning curve on process configuration can be intimidating. Luckily there are sample setups that can be cloned or used, and verification processes can be designed to be simple at first and then be expanded as the company matures. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.