# Hona Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Hona Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/10016532/Hona --- # Hona Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hona ## What is Hona? Hona is a client communication portal for law firms that offers an automatic updating software that keeps clients informed, engaged, and educated about their cases, all with minimal effort on the part of the law firm. Additional features include automatically gathering legal client reviews and post them publicly, two-way messaging, and client forms. ## What is Hona used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Legal Case Management](https://www.capterra.com/legal-case-management-software/)[Portal](https://www.capterra.com/portal-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hona?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://hona.com&name=Hona) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hona 4.1 (9) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (9) Ease Of Use 4.6 (16,293) Value For Money 3.8 (8) Value For Money 4.6 (11,362) Customer Service 4.0 (8) Customer Service 4.7 (10,583) ## Hona alternatives Highest Rated [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) Starting price Contact vendor for pricing [4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,293)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,057)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/180348/Viber/) [View all alternatives](https://www.capterra.com/p/10016532/Hona/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications 4.3 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Chat/Messaging 4.3 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Content Management 4.2 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving SMS Messaging 4.3 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Send messages via SMS Customer History 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships On-Demand Communications 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Generate personalized communications upon request to meet customer needs Hona 72 features Send and receive text messages to communicate with clients or prospects in real-time Define levels of authorization for access to specific files or systems Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Track and manage schedules and meetings via an integrated calendar Access and track notes regarding case activities and updates within case files Communicate using direct chat or messages within the system Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Capability of a software or system to make decisions and perform actions based on specified conditions Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Protect sensitive data for digital privacy Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Store, manage and track all forms in a centralized location Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Distribute a survey via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Calculate NPS of customers Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Generate personalized communications upon request to meet customer needs Adjust communications based on previous interactions or personal preferences Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Ratings/Reviews Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Send messages via SMS Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Supports various video file formats Seamlessly integrates with 3rd party websites Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (9) 4.0 Based on 9 reviews ## Pricing Value for money 3.8 (8) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.8 (8) 3.8 Based on 8 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ 8am MyCase](https://www.capterra.com/p/115613/MyCase/)[ PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/)[ Smokeball](https://www.capterra.com/p/133656/Smokeball/)[ Filevine](https://www.capterra.com/p/140815/Filevine/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (8) 4.0 Based on 8 reviews ## User reviews Overall rating 4.1 Based on 9 reviews Filter by rating 5(7) 4(0) 3(0) 2(0) 1(2) Mentioned topic Sorted by most recent SZ Sarah Z. Chief Marketing Officer Legal Services ### "10 Stars for Hona's customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2026 I think Hona is one trustworthy, reliable, and truly embodies customer service, which with legal software; is unheard of. Pros Easy to use and extremely sophisticated. Hona makes it simple to stay organized and communicate with our clients, in their own language. The drip notifications are a case saver! Cons I wish they had a better live chat option. We love the chatbot but could really benefit from an AI live chat option that synchronizes with our client messaging platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Manager Legal Services ### "Hona is such a great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2025 The customer support is really great. Whenever I need something, the Hona team is very fast to respond and assist with any concerns. This is such a great product and I think the value is worth it for what you pay. Pros Set-up is easy and the customization is unlimited. It has really helped improve overall customer communication and satisfaction. As a firm that has 70+ cases and clients, Hona makes updates and transparency super easy with its automations and videos. Functionality-wise, Hona is super user friendly and it integrates with a lot of software, which makes things even more convenient. Cons We tend to have multiple clients on one case, but Hona can only update one client per case. This is probably the only thing I wish Hona could do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG John G. President Law Practice ### "Great Idea, Horrible Software. Horrible Experience. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 7, 2025 The company does not seem to care about its customers and making its software work well. I have spoken to several people at the company in an attempt to get the software to do the things that were promised to me, but no one can do so. Pros I love the concept! Great idea, I'm sold on their ideas. The reality of this software is disappointing, and that's an understatement. I think what they're trying to do is great, but they just haven't delivered! Cons The software does not work as advertised; their salespeople sold me something that does not align with what was promised, making the software unusable. As of the writing of this review, this software does not work well with Clio, as I was told it would. I was promised the software would do very specific things regarding my client communications and I filmed a dozen videos to have my Domino's Pizza Tracker up and running for my clients. Unfortunately, it just doesn't work as promised! I'm very disappointed, to say the least. Alternatives considered [ClusterControl](https://www.capterra.com/p/142351/ClusterControl/) Reasons for choosing Hona I was at the Clio conference when I spoke with Hona sales and at that Clio conference I was sold on this concept, and I still love the concept! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OB Olivia B. Paralegal Assistant Law Practice ### "Hona- for mass texting " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2025 Pros That it can be customizable based on our firms needs. We just needed to send out mass texts to our clients in Filevine and it was great. Cons When you send mass texts, it is hard to determine which texts sent successfully. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Belinda K. Chief Operations Officer Law Practice ### "Come for the software, stay for the amazing service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 25, 2024 We have been Hona customers for several years and we've only been happier with the service over time! We have added features and signed up for additional offerings because we have a lot of trust in the team. Pros One of the best parts of Hona is the incredible team behind the software. The software doesn't have downtime, is really user friendly, and the team is always on top of any questions or help we might need. Cons When we initially signed on with Hona, they didn't have all of the features we needed. However, several of the features we wanted were already in development. Alternatives considered [Case Status](https://www.capterra.com/p/175690/Case-Status/) Reasons for choosing Hona Though Case Status had more features when we first signed on (this is no longer the case) we felt like at Hona they were willing to partner with us, not just have us as another customer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kathleen S. attorney Legal Services ### "Customer Service Rep Pushed $5k contract and then ghosted my business" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 5, 2024 It sucked and I had to contact the owner of the company because their little pushy tech bro salespeople lied to me Pros They did give me a PARTIAL refund, only after I contacted the direct owners of the company, they were in the process of selling the company Cons They took my money and provided nothing. Reasons for choosing Hona Because I was an idiot and believed what they said. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Bridgett S. Paralegal Legal Services ### "A must for communicating with clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2024 Great experience. \[sensitive content hidden\] has been a valuable asset to our implementation and troubleshooting of Hona Pros I can text them on demand with questions or details about their case. Cons Not being able to attach a photo to a mass text Alternatives considered [Kenect](https://www.capterra.com/p/212906/Kenect/) Reasons for choosing Hona The ease of use and cost was significantly less Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ali D. Paralegal Legal Services ### "Hona Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 11, 2023 Pros Hona is very user friendly. Additionally, it has many great features to help with the attorney - client relationship Cons Hona is time-consuming to set up, but once you have it all done, it is great! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Andrea L. Director of Marketing Law Practice ### "Makes the client journey smooth!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2023 We've recently implemented Hona for our law firm and look forward to the ways it will improve our client's journey as well as our team's. We're excited to see the results of this great tool and how much time it will free up for more improvements for our client experience. Pros The Hona automation tool provides our client journey with transparency, and frees up our team to provide better quality service. Cons Will supplement this at a later date - we're new to Hona. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 11, 2023 We're glad you're enjoying the experience so far, Andrea. We'll keep up the great work so your follow-up review is just as good! Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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