# KINNOVIS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is KINNOVIS the right Self Storage solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10015205/KINNOVIS/reviews --- KINNOVIS 4.6 (17) [View alternatives](https://www.capterra.com/p/10015205/KINNOVIS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of KINNOVIS Ease of use 4.6 Customer Service 4.6 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thibaut S. Operations manager Consumer Services Used the software for: 1-2 years ### "Schollaert <3 Kinnovis" February 24, 2025 5.0 We have a great experience with Kinnovis. The team is helpfull and is clear in all their communication. We're curious how much further they'll grow in a year or two. Pros It has a fresh look, is dummy proof and gives you great insights on outstanding invoices, revenue, occupancy, ... It also offers you a clear view on the different units using a detailed map per facility. Cons Dutch isn't to be found in the language settings, but when The Netherlands and Belgium will hear of this "new" self storage software, I know for sure they'll have to implement the Dutch language in their software. Review Source Response from KINNOVIS GmbH February 25, 2025 Thank you, Thibaut - Kinnovis <3 Schollaert as well! GG George G. Owner Warehousing Used the software for: Less than 6 months ### "Excellent autonomy and brilliantly efficient." April 11, 2025 5.0 The overall experience so far with Kinnovis has been fantastic. some amazing features. would love to see a change to customers owning multiple containers and receiving 1 invoice for all per month instead of 1 invoice for every individual container they rent. this would be the cherry on top with Kinnovis. Pros How truly automated it can make your self storage business. we are over the moon with the simplicity, yet effectiveness of it. it has really changed the way we operate as a business, streamlining all tasks and improving efficiency in the short and long run. Cons the ability to not send 1 invoice for multiple containers. i.e if someone has 19 containers on our site they receive 19 individual invoices instead of one for all. Alternatives considered [Stora](https://www.capterra.com/p/228462/Stora/) Reason for choosing KINNOVIS Customer service from Mark Dawson and Fabian Seybold was paramount in moving us towards choosing Kinnovis instead of Stora. A fantastic team and always willing to help. customer service for us is so important when venturing into an unknown software like Kinnovis was to us. it is the most important attribute in getting a customer to make the final decision Review Source AG Anete G. Manager Warehousing Used the software for: Less than 6 months ### "no accountability or reliability" August 12, 2025 1.0 Our onboarding experience with Kinnovis has been one of the most frustrating and unprofessional business interactions I’ve had. Despite paying the onboarding fee immediately, we faced repeated delays, chaotic communication, and constant out-of-office replies from different team members without prior notice. The data we provided was ignored or mishandled — including basic errors like auto-filling incorrect move-in dates and copy-pasting spreadsheet headers as client names. Issues we raised were often ignored, and integration steps they claimed weren’t done had in fact been completed weeks earlier. Over several weeks, we wasted time repeatedly updating data because Kinnovis failed to act on information we had already provided. When I requested a refund due to non-delivery of services, they refused and shifted the blame entirely to our side. P.s. They trade good reviews for discounts Pros The only thing they arrange promptly are their sales calls — everything after payment is slow, disorganised, and lacking accountability. Cons This was supposed to be a long-term partnership, but it quickly became clear there was no accountability or reliability. I would strongly caution anyone considering working with Kinnovis to think twice — especially if you value timely, structured, and professional project management. Review Source Response from KINNOVIS GmbH August 18, 2025 Dear Anete, Thank you for taking the time to share your feedback. After reviewing your case: Our team spent 2-3 days reconciling your data from multiple inconsistent sheets with missing information - extra work beyond our standard onboarding, to build a robust foundation for your project. Our records show we maintained regular contact through calls, detailed emails with next steps and multiple follow-ups when agreed deadlines had passed. Many delays stemmed from incomplete data entry on your side, despite our repeated guidance and offers of additional support. We must also stress that we believe mutual respect is essential for successful collaboration and will always prioritise our team members' wellbeing. Our financial team processed your refund promptly, though banking timelines were outside our control. Regarding incentivised reviews: these are funded by Gartner Digital Markets, not Kinnovis. We wish you success in your future endeavours. Sincerely, The Kinnovis Team LB Luis B. MD Real Estate Used the software for: 1-2 years ### "Kinnovis review " February 17, 2025 5.0 Great experience! Would highly recommend for startups, but also established players. Pros The Customer Service is Great. The product solved the management issues of a self storage location with great interfaces which are easy to use. Customers can also book without problem! Cons As a new company which is developing a good product, sometimes you wish to have more of it at a quicker rate. Alternatives considered [Stora](https://www.capterra.com/p/228462/Stora/) Reason for choosing KINNOVIS I believed Kinnovis was a better fit for our pricing model Review Source Response from KINNOVIS GmbH February 18, 2025 Thanks so much for your kind words, Luis. We'll be sure to keep developing the product as quickly as possible! AN Alexander N. Founder Real Estate Used the software for: 1-2 years ### "Best in class software " February 26, 2025 5.0 From day 1 this has enabled our operating model to scale efficiently. Extremely impressed by the team at Kinnovis of their platform and am looking forward to grow together with their software. Pros Best in class self storage software with great feature suite and fantastic team. Cons Currently nothing negative. Maybe to speed up the exciting road map ahead. Review Source CV Charlotte V. Functional Analist Translation and Localization Used the software for: Less than 6 months ### "Glad that I bought 'the future', but looking forward to some changes and extra features" February 29, 2024 4.0 As said, I still have a positive overall feeling about Kinnovis, even though we noticed some issues and unhandy features. I'm really looking forward to grow together with Kinnovis. Pros It's clear that Kinnovis is thinking about the future and really want to move forward. There way of communication is professional and I have the feeling there is a steady team behind it to let it flourish. The software itself is taking a lot of manual work to maintain storage out of our hands, and that was the reason why we signed the contract with Kinnovis in the first place. Cons There are no such things I really dislike about Kinnovis, more like improvements and changes we really hope they will implement. At this point I think for example it's inconvenient for both customer and company to have a separate invoice for all units you have booked. This is for us the most critical change that needs to happen, because we can't demand a customer to pay 3 times each month for example, when they are renting 3 units. Splitted invoices is what we currently like 'the least' about Kinnovis. Alternatives considered [Storeganise](https://www.capterra.com/p/232660/Storeganise/) Reason for choosing KINNOVIS Look and feel, and the future proofness of features/team/vision Switched from [Bas](https://www.capterra.com/p/10008242/Bas/) Because Bas is a software based on moving (our core business), and storage is just a side-feature in there tool. As we have build an additional self storage, the manual work would get to big in Bas. Review Source Response from KINNOVIS GmbH March 1, 2024 Charlotte, thank you so much for your positive review! We're looking forward to building 'the future' with your insights and feedback in mind. Kind regards, Kinnovis DS Dominik S. Head of Operations Warehousing Used the software for: Less than 6 months ### "User friendly and modern state of the art solution" November 22, 2023 5.0 Simple and user friendly interface which allows very fast and logical learning by doing. They offer a just in time helpdesk and also the possibility place ideas for further developments - in general they do continuous improvements. It is very satisfying to work with this system. Great job! Pros Simple and user friendly interface Just in time helpdesk Possibility to place development ideas Logical processes Contains almost all functions needed Continuous improvements Cons Clean and white design, I am a fan of colours but that is a personal issue Switched from [ORO](https://www.capterra.com/p/10004076/ORO/) Because of the better performance and more modern options offered at KINNOVIS. It includes almost all options needed and they are highly interested in doing contiuous improvements and developments. Review Source Response from KINNOVIS GmbH November 22, 2023 Thanks so much, Dominik! We'll keep your idea about adding a splash of colour in mind as we continue to develop the Kinnovis Manager further. Kind regards, Kinnovis Team MS Mike S. Sales Specialist Warehousing Used the software for: Less than 6 months ### "Efficient, purpose built CRM" April 18, 2025 4.0 Generally a very good, clearly a purpose built CRM for the Self Storage industry Pros It's very easy to track leads by name and location. This allows myself and the team to manage our leads effectively and efficiently Cons My biggest grievance is that I can't add a "blanket" booking plan. It would be much easier to add "6 months" or "12 months" etc across the board, and it can be used across various locations and unit sizes. This also includes the one time products. I wish they were available across all sites. Review Source AG Alex G. Company Director Wholesale Used the software for: 6-12 months ### "Good software" March 2, 2025 5.0 Very helpful, friendly and dynamic company Pros It allows me to fully automate my monthly billing, saving a significant amount of time. The system is user-friendly, and support is always readily available. There is also the functionality for online booking. Good software Cons It's a good all-rounder, but I can't think of anything off the top of my head! Review Source DK Daniela K. Head of Commercial Real Estate Used the software for: 1-2 years ### "AMBAR.LV Self Storage " February 26, 2025 5.0 Wvwrythin is good! We like working with Kinnovis Pros Everythng! I like how they do their job. Quick anwers Cons Nothing! I like how our contract is going Review Source SD Stéphane D. GERANT Warehousing Used the software for: 6-12 months ### "A CHACUN SON BOX - STRASBOURG" December 30, 2025 4.0 Avis plutôt mitigé, dans le sens où l’outil est globalement bon et présente un vrai potentiel, mais il n’est pas encore totalement abouti et mérite encore d’évoluer et d’être complété. Lors de la transition, l’équipe a su se montrer réactive dans les moments critiques, ce qui a été appréciable. En revanche, certains éléments qui nous avaient été présentés et qui ont motivé notre choix de passer sur Kinnovis ne sont pas encore pleinement au rendez-vous aujourd’hui. Ce qui reste néanmoins rassurant, c’est votre écoute et votre volonté de faire évoluer l’outil. Kinnovis dispose d’une vraie souplesse et d’un fort potentiel de développement, ce qui est essentiel dans un environnement en constante évolution. Pros Les points que nous avons le plus appréciés concernent avant tout la prise en main et la modernité de l’outil. Kinnovis est intuitif à utiliser et bénéficie d’une interface moderne et agréable au quotidien. La possibilité de l’utiliser simultanément depuis plusieurs postes de travail, que ce soit sur PC, tablette ou smartphone, est également un vrai plus. La connexion entre nos différents outils est aussi très appréciable : portail de réservation en ligne, contrôle d’accès, smartlocks… Cette interconnexion apporte une vraie cohérence à l’ensemble et simplifie fortement la gestion. Enfin, les possibilités de personnalisation et d’automatisation de certaines tâches permettent de gagner du temps et de s’adapter plus facilement à nos modes de fonctionnement. Cons Les points d’amélioration concernent principalement la facturation et le pilotage. La facturation, aujourd’hui très liée à Stripe, manque encore de souplesse (et son coût reste un sujet), notamment sur la proratisation des remises. Cela nous oblige à facturer à date anniversaire et non au mois calendaire. Dans le même esprit, l’impossibilité d’émettre automatiquement une note de crédit lors de la résiliation d’un contrat nous oblige encore à sortir la calculette et à faire notre règle de trois… un peu anachronique pour un outil aussi moderne. Nous espérons clairement que l’arrivée de l’outil de facturation propre à Kinnovis, en nous libérant de Stripe, permettra de corriger ces points et d’apporter la souplesse attendue. Côté reporting, nous ressentons également un manque par rapport à notre ancien CRM, notamment l’impossibilité d’afficher simplement le churn (différentiel entre entrées et sorties sur une période donnée) sans avoir à faire de recoupements. Enfin, certains indicateurs nous manquent au quotidien, comme la répartition du chiffre d’affaires (box / assurance / autres ventes), mais aussi des données de pilotage telles que en plus de la surface louée, le nombre de boxes, le loyer total potentiel, la valeur totale assurée et le montant des primes d'assurance ... Alternatives considered [EasySpace](https://www.capterra.com/p/198697/EasySpace/)[Stora](https://www.capterra.com/p/228462/Stora/)[Space Manager](https://www.capterra.com/p/119327/Space-Manager/)[Storeganise](https://www.capterra.com/p/232660/Storeganise/) Reason for choosing KINNOVIS Le langue et surtout la volonté affichée de faire évoluer l'outil, l'équipe réactive et surtout le fait que Kinnovis ne soit pas seulement prescripteur mais utilisateur de son propre outil via Store Room. NB : vous avez omis Atenea de Ssolid dans votre liste Switched from [Space Manager](https://www.capterra.com/p/119327/Space-Manager/) SM est un très bon outil avec une grande expérience du Self stockage, mais Racical System n'a pas su prendre le virage du numérique et faire évoluer son outil Review Source CS Christian S. Geschäftsführer Commercial Real Estate Used the software for: 1-2 years ### "Kinnovis für meine Garagenparks" September 16, 2025 5.0 Das Team ist super nett und kennt sich einfach aus. Helfen auch immer gerne. Onboarding hat super geklappt. Die Software ist recht neu aber hat schon so gut wie alles was ich brauche. Wichtig war für mich der automatische ID Check. Der gesamte Prozess muss einfach automatisiert sein, für Endkunden als auch für mich als Betreiber. Pros Features sind auf selfstorage bzw. Garagenparks entwickelt. Super wichtig und gut gemacht. Support läuft. Cons Ein paar Kleinigkeiten die aber bald kommen sollten. Es ist einiges einzustellen im Zuge des Onboardings, es gibt aber einfach viele Features, die zum Teil verpflichtend sind und andere optional. Alternatives considered [Storeganise](https://www.capterra.com/p/232660/Storeganise/) Reason for choosing KINNOVIS Features und Betreuung war entscheidend für mich. Review Source JK Jamie K. Director Real Estate Used the software for: Less than 6 months ### "Overall a good experience!" April 25, 2025 5.0 Overall it has been very easy! Would recommend to people wanting to use storage software! Pros Clear instructions throughout the set up process. \[sensitive content hidden\] was super helpful. Cons Navigating around the website for the first time. There are various sections that are hidden and require a bit of time to get used to it! Review Source HM Henry M. Director Logistics and Supply Chain Used the software for: Less than 6 months ### "Brilliant software!" May 15, 2025 5.0 Very user friendly both for us as a business and our customers! We've had no issues since starting with Kinnovis at the start of 2025 and are really pleased we used their platform for our self-storage business. Pros Ease of use, very good help guides as well and top notch customer service Cons I'm delighted to report that I have no cons as yet! Review Source RV Rahul V. Managing Director Marketing and Advertising Used the software for: Less than 6 months ### "Game Changer for self storage operators " February 5, 2025 5.0 Great product, a top company and very seamless. Pros Really love how easy KINNOVIS is to use – the interface is clean and intuitive, so there’s no faffing about. It integrates smoothly with our other tools, saving loads of time. Plus, the customer support is top-notch – always quick to help!" Cons No Cons as of yet, it's a great tool and it's making a difference Review Source Response from KINNOVIS GmbH February 6, 2025 Thanks very much, Rahul - we're looking forward to continuing to make a difference with you! CV Constance V. Gérante Real Estate Used the software for: 6-12 months ### "Installation de kinnovis sur des sites déjà en fonctionnements " September 11, 2024 5.0 Pros Kinnovis est un logiciel très simple t’ulisation même pour des personnes qui ne sont pas à la pointe de l’informatique C’est un logiciel qui sait également suivre les tendances et surtout être à l’écoute des remarques dans le but de toujours s’améliorer Cons C’est un logiciel fastidieux à mettre en place dans ma situation car j’avais déjà des boxes de stockages avec des locataires et différentes tailles de boxes Si vous avez un self storage neuf je penses que c’est beaucoup plus simple Review Source Response from KINNOVIS GmbH September 12, 2024 Thanks so much for your 5-star review! We're delighted you're enjoying Kinnovis. Your kind words mean a lot and help us keep improving. Thanks for taking the time to share your experience - we appreciate your support! OM Oliver M. Geschäftsführer Real Estate Used the software for: Less than 6 months ### "Super Zusammenarbeit" February 6, 2025 5.0 Pros Flexibilität der Zuammenarbeit, einfache Anwendbarkeit der Software. Cons Bin sehr zufrieden. Keine Inputs, was mir am wenigsten gefällt. Review Source Response from KINNOVIS GmbH February 18, 2025 Vielen Dank, Oliver! Similar Products Featured