--- title: "eesel AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eesel AI Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more." source_url: "https://www.capterra.com/p/10013123/eesel/" page_type: "product" language: "en" publication_date: "2026-11-10" --- # eesel AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) eesel AI ## What is eesel AI? eesel AI is an AI customer service agent that resolves support tickets and live chats inside the helpdesk you already use: Zendesk, Freshdesk, Intercom, Gorgias, HubSpot and Salesforce Service Cloud. It learns from your past tickets, macros, help center and docs, replies in the customer’s language, and hands off to a person when it should. For ecommerce brands, eesel AI answers order status, shipping and return questions with live data from Shopify, BigCommerce and WooCommerce, and can look up orders or start returns, with a person’s approval if you want it. It also works as an AI chatbot on your website and as an internal AI helpdesk in Slack and Microsoft Teams. eesel AI is best for small and midsize support teams that want AI agents without switching helpdesk. Pricing is a fixed monthly batch of credits: one ticket or chat is one credit, from $299 a month for 500 credits, with a free 7-day trial and no card. ## What is eesel AI used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $299 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eesel AI?[Manage this product listing](https://www.g2.com/products/eesel-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eesel AI 4.0 (1) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $299 per user, per month Starting Price $15 Per User Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (1,768) Value For Money 0.0 (0) Value For Money 4.6 (1,518) Customer Service 0.0 (0) Customer Service 4.7 (1,537) ## eesel AI alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (178)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [View all alternatives](https://www.capterra.com/p/10013123/eesel/alternatives/) ## FAQs about eesel AI Overview ### What company size and specific industries is eesel AI built for? eesel AI is designed for startups and SMBs, especially support, operations, and IT teams that need to automate answers from internal knowledge sources. It fits companies using tools such as Notion or Google Docs and working across Slack, Teams, Zendesk, Intercom, and similar support channels. Features and Usability ### What are the key features of eesel AI? eesel AI offers AI/Machine Learning, Natural Language Processing, and Intent Recognition for automated responses and chatbot interactions. It also includes Knowledge Base Management, Live Chat, Chat/Messaging, Email Management, and Multi-Channel Communication, plus Activity Dashboard, Alerts/Escalation, Reporting & Analytics, and Third-Party Integrations for tracking and workflow control. Pricing ### How much does it cost and what fees or limitations are included? eesel AI starts at $299 per month with the Team Plan, a flat-rate option for smaller teams. It includes training on websites and docs, helpdesk copilot, Slack and Microsoft Teams integration, reports, up to 3 bots, and up to 1,000 interactions per month. A free trial is available. Integrations ### Which third-party tools and platforms does eesel AI integrate with? eesel AI connects natively to 8 platforms, including support and service tools such as Fin, Freshdesk, Gorgias, HubSpot Service Hub, and Lot Wizard Pro, plus Shopify, Slack, and Teams for commerce and team communication. Getting Started and Support ### What training and onboarding options does eesel AI offer? eesel AI provides documentation as its training option for teams getting started. Documentation offers written guidance that users can reference during setup, configuration, and feature review. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does eesel AI offer? eesel AI provides email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users multiple ways to find answers or contact support, but no reviewer feedback is available here to assess response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 1,278 Conversational AI Platform reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) eesel AI supports **Automated Responses** and **Natural Language Processing**, giving teams a way to reply faster and understand user requests more accurately. However, it does not include **Language Detection**. Instead, it offers other features that reviewers also rate as important, such as **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**), which help businesses manage real-time conversations and improve response quality over time, allowing teams to handle customer questions more efficiently. Natural Language Processing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Chatbot 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Escalation System alerts about the need to escalate an issue or request Automated Responses Automatic reply functionality for incoming messages eesel AI 32 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Intent Recognition: Helps understand a user's intentions/actions - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10013123/eesel/pricing/) Teammate $299.00 Usage Based,Per Month It includes: - Every integration: Zendesk, Freshdesk, Intercom, Gorgias, HubSpot, Salesforce, Shopify, and more - Every channel: helpdesk, team chat (Slack, Teams, Discord, and more), chat bubble, email - Unlimited agents and seats - Scheduled agents, skills and reports - GDPR compliant, data stored in the US Enterprise Contact us It includes: - Everything in teammate - A dedicated person who looks after your setup - SSO and MFA - Custom data residency - HIPAA with a signed BAA - Security review, DPA and CSA available - Annual contract and invoicing ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Fin](https://www.capterra.com/p/10031266/Fin/)[ HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[ Gorgias](https://www.capterra.com/p/155357/Gorgias/)[ Lot Wizard Pro](https://www.capterra.com/p/13556/Lot-Wizard/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating Counts reflect reviews available in this feed. 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful VT Veronica T. Marketing specialist Used the software for: Less than 1 year ### "A personal ChatGPT " 4.0 September 12, 2023 Overall positive Pros I like that eesel is different compared to other AI models in a way that the content are exclusively related to the company documentation. I think it’s a nice way to find information without asking to colleagues or wasting time in searching through files. Cons If the document is not well written , then eesel would have some trouble giving a correct output (but obviously this will depend on the document loaded and not eesel itself) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.