# Datto EDR Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Datto EDR Software - reviews, pricing plans, popular comparisons to other Endpoint Detection and Response products and more.

Source: https://www.capterra.com/p/10013021/Datto-EDR

---

# 

 Datto EDR Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Datto EDR

## What is Datto EDR?

Datto EDR is an easy-to-use, advanced endpoint detection and response solution that detects evasive cyberthreats quickly, enabling timely response and remediation before damage is done.

## What is Datto EDR used for?

[Endpoint Detection and Response](https://www.capterra.com/endpoint-detection-and-response-software/)

Overall rating

Based on 21 user reviews

Reviews sentiment

Positive

86%

Neutral

10%

Negative

5%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Datto EDR?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.kaseya.com&name=Datto EDR)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Datto EDR

4.2 (21)

VS.

[4.9 (477)](https://www.capterra.com/p/181954/Iru/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.9 (21)

Ease Of Use

4.9 (477)

Value For Money

4.4 (17)

Value For Money

4.6 (466)

Customer Service

3.8 (20)

Customer Service

4.9 (471)

## Datto EDR alternatives

[4.6 (1,484)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)

Starting price

$795.00

Per User, Per Month

[4.5 (37)](https://www.capterra.com/p/209028/Jamf-Protect/reviews/)

Starting price

$5.00

Per User, Per Month

[SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/)

[4.8 (109)](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/reviews/)

Starting price

$179.99

Per User, Per Month

[Learn More](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/)

[Microsoft Defender XDR](https://www.capterra.com/p/219687/Microsoft-365-Defender/)

[4.5 (61)](https://www.capterra.com/p/219687/Microsoft-365-Defender/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/219687/Microsoft-365-Defender/)

[View all alternatives](https://www.capterra.com/p/10013021/Datto-EDR/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Anomaly/Malware Detection

4.6 (18)

88.89% of 18 reviewers that rated this feature as important or highly important

Automatically identify and flag unusual behaviors and malicious software

Alerts/Notifications

4.4 (17)

94.12% of 17 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Event Analysis

4.1 (17)

88.24% of 17 reviewers that rated this feature as important or highly important

Investigate security threats and validate malicious activity

Remediation Management

3.7 (15)

93.33% of 15 reviewers that rated this feature as important or highly important

Identify and orchestrate execution of actions needed to restore systems to optimal conditions

Datto EDR 4 features

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Automatically identify and flag unusual behaviors and malicious software

Investigate security threats and validate malicious activity

Identify and orchestrate execution of actions needed to restore systems to optimal conditions

Features

4.2 (21)

4.2

Based on 21 reviews

## Pricing

Value for money

4.4 (17)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.4 (17)

4.4

Based on 17 reviews

## Support, customer service and training options

Customer Service

3.8 (20)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (20)

3.8

Based on 20 reviews

## User reviews

Overall rating

4.2

Based on 21 reviews

Filter by rating

5(9)

4(9)

3(2)

2(1)

1(0)

Mentioned topic

Sorted by most recent

EP

Eli P.

Centralized Services Manager.

Information Technology and Services

### "Powerful Software but Frustrating Support and Account Management"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

5/10

June 3, 2025

Overall, Datto EDR offers powerful threat protection, but Kaseya's support and account management practices diminish the overall product experience.

Pros

Datto EDR allows us to protect clients from known and emerging threats. The product dos not require extensive configuration.

Cons

The biggest problem with Datto EDR is that the product is owned and managed but Kaseya. Kaseya support is lacking and the company's sales tactics are frustrating.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DC

David C.

COO

Information Technology and Services

### "Datto EDR is a great fit for startup MSPs. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 17, 2024

We received Datto EDR with our K365 Pro package. Coupled with Rocket Cyber SOC it is, Datto EDR is a great fit for a startup MSP.

Pros

We like how it notifies and automates detections so that way our technicians don't have to worry about getting to a device notification too late.

Cons

Some programs are automatically flagged but once we whitelist the program, it normalizes.

Switched from

[Huntress](https://www.capterra.com/p/229839/Huntress/)

We made the switch with K365 and we got Rocket Cyber SOC as well.

Alternatives considered

[ESET Endpoint Security](https://www.capterra.com/p/151915/ESET-Endpoint-Security/)

[SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/)

Reasons for choosing Datto EDR

The value was a great fit with us as we were a startup MSP

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MC

Matthew C.

Network Engineer

Information Technology and Services

### "Best EDR product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 13, 2024

Datto EDR has been a fantastic product that is much easier to use and track than other software's we have used in the past. It also pairs well with all of our other partners and we haven't had any issues yet.

Pros

Very easy setup/deployment and ease of use

Cons

Allowing the use of whitelisting file paths

Switched from

[SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/)

Cost.. issues with other products and the inability to do other things internally.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MP

Marcio P.

Owner, Senior Consultant and Support

Information Technology and Services

### "80% good and room for improvement"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 10, 2024

It has taken a few months to get used to the interface and the product. We like it overall, but there is room for improvement for sure. Henceforth, I rated it at 80%.

Pros

\- Easy to install from DRMM - Interaction with RocketCyber - Lightweight - It seems to catch important threats - Ability to add suppression rules for false positives

Cons

\- It takes a while to get used to interface - Some parts of the interface are "broken". For example, can't expand columns to see read the whole content - The reports are no good and not precise (basically useless) - Kaseya One login usually doesn't work... I need to go to Datto Login - Login expires too soon - When you see the device under the organization the is a column called "Alerts", which show the number of alerts on that device. If you click on the device, you can't see the alerts though ! You need to go to alerts and filter from there. There should be a direct link !

Alternatives considered

[SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/)

Reasons for choosing Datto EDR

price and also I'm a "heavy" committed Kaseya partner

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NP

Nataly P.

Support Engineer

Information Technology and Services

### "My experience"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

September 9, 2024

It effectively detects and responds to threats automatically, provides good real-time monitoring, and integrates well with other tools. However, the initial setup can be a bit complex.

Pros

The platform is user-friendly, with an intuitive interface that simplifies the management and monitoring of endpoints. This makes it accessible even for those who may not have deep technical expertise.

Cons

that its initial setup and configuration can be complex, requiring a significant amount of time and technical expertise to optimize for specific environments.

Switched from

[Bitdefender GravityZone](https://www.capterra.com/p/58388/BitDefender-Enterprise-Manager/)

we want all our tools integrated on a single platform

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

fausto c.

Sr eng

Computer & Network Security

### "Comprehensive EDR solution with powerful features and user-friendly management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 5, 2024

Our overall experience with Datto EDR has been positive. It has significantly enhanced our endpoint security and simplified our threat detection and response processes. The solution provides excellent visibility into our network and effectively identifies potential threats. While there was a learning curve during implementation, the benefits in terms of improved security and operational efficiency have been substantial. The continuous updates and responsive support from Datto have helped us stay ahead of evolving threats.

Pros

Datto EDR offers robust endpoint protection with advanced threat detection capabilities. Its user-friendly interface makes deployment and management straightforward, even for small IT teams. The real-time monitoring and automated response features significantly improve our security posture. We particularly appreciate the detailed threat intelligence and forensic analysis tools, which provide valuable insights for incident response. The cloud-based architecture ensures seamless updates and minimal impact on endpoint performance

Cons

The initial setup and fine-tuning of alerts can be time-consuming, requiring some trial and error to reduce false positives. While the reporting features are comprehensive, customizing reports to meet specific needs can be challenging. The pricing structure may be steep for smaller organizations, especially when considering the full feature set. Additionally, the depth of features can be overwhelming for less experienced users, potentially requiring additional training or dedicated personnel

Switched from

[Bitdefender GravityZone](https://www.capterra.com/p/58388/BitDefender-Enterprise-Manager/)

We switched to Datto EDR for its superior integration with our existing MSP tools, more intuitive interface, and better suited pricing model for our business size. Datto's focus on MSPs and their robust cloud-based architecture better aligned with our operational needs and growth plans

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AJ

Andrew J.

Project Manager

Information Technology and Services

### "Horrible. Choose Something Else"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

July 15, 2024

Horrible. Don't do it. Don't believe the sales spiel. Don't believe them when they say it's for MSPs. Don't believe them when they say they've fixed the issues. Just don't. Choose someone else. Anyone else. Real user here who appreciates the positives of Kaseya's products and advocated for the switch to EDR and has been burnt. Don't do it.

Pros

Came bundled with Kaseya 365. Deployment via Datto RMM.

Cons

Doesn't have crucial MSP features like policies for individual devices. Changes to policies don't sync through to endpoints. 15% of devices didn't activate Datto AV/EDR. Support recommended manually uninstalling and reinstalling on all devices. EDR doesn't turn off when sent and received instructions from management software. EDR ignores exceptions in policies. Alert-only policies still quarantined files automatically, even those explicitly excepted. EDR is suspected to be interfering with server operations without raising alerts. Can't turn it off to troubleshoot. One server has needed to be rebuilt to restore functionality EDR messed with, even after spending hours manually deleting EDR. Second server needs to be rebuilt.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FM

Franco M.

Sales Manager

Mechanical or Industrial Engineering

### "My Experience With Datto EDR"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 26, 2024

Pros

I like that Datto EDR is affordable and very effective when it comes to analytics

Cons

No common issues with Datto EDR. Has always worked

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MB

Mike B.

Owner

Computer & Network Security

### "EDR Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

December 6, 2023

Pros

It is giving me a better sense of security in this world of Ransomware

Cons

The alerts are hard to interpret. Specifically a detection by the Yara Scanner doesn't show the offending file.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MB

Mark B.

Director of Technology

Education Management

### "Datto EDR Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 5, 2023

Love it so far! I have had no hiccups yet.

Pros

I like the ease of deployment and the reporting capabilities.

Cons

The fact that it took over a month from purchasing to deloyment because of Datto's deployment team's availability.

Switched from

[Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)

Cost mainly, but then when Datto EDR caught two malware files, I am glad we switched.

Reasons for choosing Datto EDR

Cost and product features were the main reasons.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/10013021/Datto-EDR/reviews/)

Popular comparisons

[ESET Endpoint Security vs Datto EDR](https://www.capterra.com/compare/151915-10013021/ESET-Endpoint-Security-vs-Datto-EDR)

[Bitdefender GravityZone vs Datto EDR](https://www.capterra.com/compare/58388-10013021/BitDefender-Enterprise-Manager-vs-Datto-EDR) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)