# Baseline Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Baseline the right Club Management solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10012768/StatStak/reviews --- Baseline 4.8 (48) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 10th, 2026 # Reviews of Baseline Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews JL Joey L PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Using the system as an admin becomes easier the more you use it, and their have been more and more updates that help make your schedule more clear and easy to manage. Whenever I have a question their support team always answers in a timely manner with all the answers I need and they can help correct things on their end in an instant.“ February 3, 2026 BS Ben S General ManagerSports, 11 - 50 employeesUsed the software for: Less than 6 months. “So far the only real concern is that certain website design settings feel disjointed and hard to find.“ July 7, 2025 JL Joey L PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Having a no cost system that works really well is great for businesses just starting out.“ February 3, 2026 BP Brian P Sr ManagerEntertainment, 201 - 500 employeesUsed the software for: Less than 6 months. “When I ran into an issue, their support staff was quick, responsive, and able to resolve the issues in minutes via online chat.“ June 21, 2024 CS Colleen S Owner...Sports, 2 - 10 employeesUsed the software for: 6-12 months. “I love the customer ease of use of Baseline's mobile optimized website experience.“ February 4, 2026 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason H. Pitching Instructor Sports Used the software for: 1-2 years ### "Switching to StatStak is a no-brainer for any sports related business." August 12, 2025 5.0 I was skeptical at first when StatStak was brought to my attention but now that I have been a user for almost 2 years, I am a believer. It makes scheduling easy, saves my company literally thousands of dollars a year and integrates beautifully with my website. Pros Customer service is second to none. The whole crew is very attentive to details and quick to respond to questions. Cons There is a learning curve when you first use StatStak but once you are familiar with where everything is, the platform is a breeze to use. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) StatStak costs our company literally nothing to run. No monthly fees, no annual subscriptions. Review Source LD Lynn D. Community Engagement and Partnership Coordinator Director of Business Operations Sports Used the software for: 1-2 years ### "Baseline Software - Don't wait to give them a try!" February 12, 2026 5.0 Overall experience with has been great, they constantly listen to their clients and are always working on upgrades and improvements to the software. Pros Great software and value for the money. Along with great customer support. Migration from previous software was pretty easy. Cons Ability to fine tune payroll reports and have different pay structures fro example private lessons vs. camps and clinics Alternatives considered [Playbook](https://www.capterra.com/p/189592/Playbook/) Reason for choosing Baseline Just seemed like a better alternative... They made the transition to their software very easy... Switched from [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/)[SportsEngine](https://www.capterra.com/p/134125/SportsEngine/) cost and facility and team management options were a lot better than other software vendors we interviewed. Review Source MS Michelle S. Owner Sports Used the software for: Less than 6 months ### "We named a membership after baseline we love it so much! " June 10, 2026 5.0 We came across when we were with another company and not having a great experience. We switched immediately and the team had us up and running immediately! Pros I do like the customer service, the ease of use, and the value for money!! The payment processing system is also very smooth and efficient. Cons I didn’t find it faster!! Every question we ask is something they already have or something they can try to do. We love it! Alternatives considered [Skedda](https://www.capterra.com/p/132372/Skedda-Bookings/) Reason for choosing Baseline Once we talked to the representative we knew it was the right product. Wished we would have known about first! Switched from [AllBooked by Skedda](https://www.capterra.com/p/10027256/AllBooked/)[Skedda](https://www.capterra.com/p/132372/Skedda-Bookings/) They offered nothing once we got in the system and paid. Review Source LS Lindsay S. Owner Sports Used the software for: 1-2 years ### "I recommend! " March 20, 2026 4.0 It is a lot to learn BUT, there is SO much you can do with this site and it really looks nice to the users. Pros They work with you and have a designated person to assist with questions. They really do try to implement ideas to help your business thrive. Cons There have been some glitches along the way but, they’re always working hard to resolve these things as they arise and with any business that’s growing and evolving, there will be things to work through. Switched from [Swift](https://www.capterra.com/p/249705/Swift/) More options, marketing looks better for customers overall and saves money. Review Source BS Bryan S. Facility's Owner Sports Used the software for: 6-12 months ### "Best switch I could have made!" March 27, 2026 5.0 Excellent for setting up lessons, developing camps, and allow allowing instructors access to edit and set their own schedules. The pay platform works very well and the AI feature is excellent and very helpful. Pros Great customer service and very easy to use for myself and my customers. The AI feature is excellent for our instructors to be able to reschedule lessons and canceled or build events and lessons when necessary. Cons As they progress, there are often little bugs that can cause a few issues, but they are usually fixed immediately. Alternatives considered [GameDay](https://www.capterra.com/p/233291/GameDay/) Reason for choosing Baseline Better price and US based. More options with . Switched from [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) My clients hated EZ as the purchasing platform and sign up was very difficult Review Source TP Turner P. Owner Sports Used the software for: Less than 6 months ### "Very satisfied and excited about using Baseline" May 4, 2026 5.0 Overall, the experience in getting going with has been great. We've moved smoothly and fast. Appreciative of the customer support throughout the process. Pros It's built specifically for my needs as a baseball facility owner, which is great. But the best part is the customer service and onboarding experience. Having \[sensitive content hidden\] help get me rolling every step of the way, answering my questions, spending time on the phone, ensuring I get set up the way I want it to be. Cons There are some limitations of the platform, specifically regarding structure, organization, and aesthetic. While it is built out fully for sports facilities, a little more freedom to build out the site as I want, rather than within the framework that provides, would be nice. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Baseline More specific functionality for my business. Ease of use. No monthly payments, outside of fees. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) More functionality relevant to a baseball facility specifically. Review Source CH Craig H. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Customer Service. SLipping on Programming" March 7, 2026 5.0 Pros Customer Support. \[sensitive content hidden\] has been so helpful to me and my staff. She is very responsive with her answers and explains everything in fine detail. Cons Workout Programming as it is not as user friendly as it should be to allow it to be more useful. If i want to adjust a clients workout, I can't update the block of future similar program days. Alternatives considered [Swiftify](https://www.capterra.com/p/187779/Swiftify/) Reason for choosing Baseline fit my needs as a performance center, gym, baseball facility Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Because GloFox customer service is garbage and over priced Review Source NT Nock T. Owner Sports Used the software for: Less than 6 months ### "Baseline rocks " April 28, 2026 5.0 Fantastic overall. Happy to leave our old platform that cost us time and money. The onboarding team has been great Pros Handles our booking easily from a customer standpoint and readily can make changes. I also like that you can have multiple bank accounts for different businesses Cons Onboarding is a learning curve. But once you get in there and get to know how to use it it is pretty straight forward. The team has been great to work with. Alternatives considered [Swift](https://www.capterra.com/p/249705/Swift/) Reason for choosing Baseline Fit our business model better and the sales team actually cared about our business Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) It was horrible. Couldn’t handle the setup we had Review Source DF Damon F. Owner Sports Used the software for: Less than 6 months ### "The best software option for your sports facility. " May 4, 2026 5.0 Questions are answered the same day from my account manager and she works VERY HARD to make sure I am happy with the service. 10/10 would recommend to someone starting their own sports facility. Pros Team management and management of your trainers for baseball lessons is super simple now. Payment processing was also a real pain point for me before using . Customer support is top notch. I can book time with my account manager weekly if I need to and they make sure ease of use is top priority for them. And since I don't pay a monthly rate the value for my money is next to none. Cons Membership management is a little wonky but I think it has to do with my learning curve if I'm honest but I have a call booked for that very thing. Review Source RS Rosario S. Owner Events Services Used the software for: 1-2 years ### "One stop shop" May 27, 2026 5.0 I was recommended them and they did not disappoint! They help out as needed and go above and beyond! I don't use all there features yet, but will as we grow Pros The customer support is beyond amazing! They are the best! Every question has been answered! They help out whenever needed! Cons Actually no cons yet. Going on my second year with them and honestly I can't find a complaint to even write! Review Source DC Dominic C. General Manager Sports Used the software for: Less than 6 months ### "Incredible. " October 10, 2024 5.0 Constantly shocked about how much baseball facility specific functionality there is. Mentioned a “this would be nice” to a developer early on, and the feature appeared within a few months. Super easy to chat with support staff who are proactive in helping due to the win-win business model. Not like other software that is over complicated, not baseball specific, and no one is motivated to help since there is a subscription model. Pros Customer service. Responds to customer feedback and feature requests lightning fast. Assistance from friendly and proactive staff for migration. 11/10. Wish we had this platform when we opened 11 years ago. We tried everything from EZ facility, to a combination of open source custom mess with Stripe, Stax, and other software that didn’t integrate. This has truly been wonderful and their business model incentivizes quality customer support and feedback. Cons Nuthin. I need to write more words but there’s nothing to say. Switched from [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/)[Stax Bill](https://www.capterra.com/p/140111/Fusebill-Subscription-Billing/) Too many systems. Over complicated. Open source was nice but can’t do it all. Stax could do all and more but was too expensive, and way too complicated. Poor customer support (or lack of all together) Review Source JM Jake M. Baseball Facility Sports Used the software for: Less than 6 months ### "My Statstak review" November 14, 2024 5.0 We are just getting started but compared to our previous system we are very pleased with our experience and the help we have received. Pros It is very efficient for my business and easy to run from my phone. Cons I initially wanted a pos system but with this website there is no need for one. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Glofox did not work in many aspects. We also did not receieve any help with it. Review Source BP Blake P. PT Health, Wellness and Fitness Used the software for: Less than 6 months ### "Streamline your business" March 11, 2025 4.0 Seems like a good team and product just didn’t make sense with me Pros I thought their product could help streamline many business expenses into one user-friendly website Cons Doesn’t seem very flexible in design or with integrating other products Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing Baseline I was not involved in the decision making although it seems that stat stack was able to streamline the business that I’m a part of Review Source JG Jared G. Coach Sports Used the software for: 6-12 months ### "Great product" April 30, 2025 5.0 I enjoy the layout of the website, the easy accessibility of contact information, and the smoothness of the software. Pros I enjoy the smoothness of the software, the aesthetics of the website, and the way we can easily access contacts. Cons The website is buggy sometimes, tends to crash every so often. Not sure if this is my own computers fault, but seems to happen once a week or so. Review Source JA John A. Instructor Sports Used the software for: 6-12 months ### "5/5\* for Scheduling" October 7, 2024 5.0 Overall I have had a positive experience using StatStak daily. Pros It’s easy to login and use, the notifications are good reminders Cons Website crashes on mobile devices fairly frequently. Review Source CL Chris L. Owner Medical Devices Used the software for: 6-12 months ### "Great platform!" October 9, 2024 5.0 Pros A good amount of information in great detail about events. Cons Needs an easy Internal team messaging tool. Review Source CS Colleen S. Owner... Sports Used the software for: 6-12 months ### "Great for me and my customers!" February 4, 2026 5.0 I love the customer service! I have a rep that I can text with any issue and she is super responsive and always helpful. The website is intuitive and allows me to make lots of edits easily. Pros I love the customer ease of use of 's mobile optimized website experience. It allows my site to appear on brand and allows me to make quick adjustments based on what we want to offer our customers, whether it be special Hours, training opportunities, camps or clinics. I love the easy messaging features that allow me to blast out specials via email or text. No add ONS and extras, just east point and click. There are so many things I really like about the platform and have never regretted making the switch! Cons The process of porting my client list over was tedious and months later is still taking fine tuning. That has been the biggest drawback but making the switch was a necessary evil to get the great functionality of this platform. no regrets! Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) They couldn't customize the booking experience the way I needed and I also didn't like the website integration. Very difficult for my customers to book online which made the app a necessity but an extra step when trying to get customers to book ahead and buy memberships. Review Source JL Joey L. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Your perfect start up business scheduler " February 3, 2026 5.0 Overall we love using this system, at no charge to us and minimal fees to clients it works out for everyone. Our competition uses nothing similar to this which puts us ahead when it comes to booking any of our services! Pros Having a no cost system that works really well is great for businesses just starting out. Other services cost over $300 a month which adds up for new businesses. Using the system as an admin becomes easier the more you use it, and their have been more and more updates that help make your schedule more clear and easy to manage. Whenever I have a question their support team always answers in a timely manner with all the answers I need and they can help correct things on their end in an instant. We never had a second though on if we were missing payments or if a membership did not roll over, our customers have been able to manage their own memberships and book a lesson or cage with ease! Cons Though the system gets updated a lot with improvements to make everything better, these updates can come in the middle of creating an event or writing a mass email causing me to start all over again. After having to refresh the email or event does not save so that has to be done again. Switched from [Swift](https://www.capterra.com/p/249705/Swift/) Cost was around $300 a month plus they were taking a processing fee from the business on each purchase from a customer Review Source RB Rick B. General Manager Sports Used the software for: 1-2 years ### "StatStak Rocks" August 8, 2025 4.0 I like the front of my web pages and the flow and feel for my customers. Really need that payment plan option for my business. Pros Value, and the team is always making changes that help my business. Customer support is almost always on point and there to help Cons We run several camps that cost $600 - $1250, and we need to be able to bill for series with a payment plan. Also, every once in a while, when I am working to build something and a new update comes down and kills my progress, we call that getting StatSacked. Also, there have been a few times when we have been working and the page just drops - loses the web address and the screen goes white. Switched from [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) cost and some better features, and the basically was done with EZ. Review Source BS Ben S. General Manager Sports Used the software for: Less than 6 months ### "Knocksville 1st review" July 7, 2025 5.0 Our experience is overall very positive so far! Though, we haven't fully begun to utilize it with our clientele. Pros We really like its clean and ready to use design with website integration. I'm excited to finally allow our clients to book private lessons online and register with a connected payment. We were unable to do so before. Cons So far the only real concern is that certain website design settings feel disjointed and hard to find. Alternatives considered [TeamSnap](https://www.capterra.com/p/123208/TeamSnap/) Reason for choosing Baseline Recommended by our affiliates at USA Prime Southeast. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) system isn't built for baseball facilities Review Source AB Andy B. Owner Sports Used the software for: 1-2 years ### "Great and getting better everyday!" February 15, 2026 5.0 Excellent, I would highly reccomend. It is not only great for the day to day, but for marketing, customer management, and several other admin areas. Pros The interface, the customer service, and willingness from the team to listen to input for system upgrades. Payment processing is also beyond easy. Cons can be glitching at times. Although it has gotten much better and continues to improve as the team listen to input. Review Source BV Brandon V. Owner Sports Used the software for: Less than 6 months ### "Wheelhouse StatStak Review" June 16, 2025 5.0 We have gotten a ton of positive feedback since starting! The staff is always willing to help you as quickly as possible and offers solutions to any issues that may arise. This is something that is greatly appreciated Pros Extremely easy to use once you get going. Communication is fast and extremely helpful. \[sensitive content hidden\] is the BEST Cons The programming feature kicks kids out and then they have to restart from scratch vs starting where they left off with the numbers that they put in Alternatives considered [Exercise.com](https://www.capterra.com/p/152284/exercise-com/) Reason for choosing Baseline Payment was cheaper. Staff is very hands on. AI made it much easier to do scheduling Switched from [Upper Hand](https://www.capterra.com/p/151570/Upper-Hand/) Upperhand blamed my bank for late ACH payments to me. I purposely kept StatStak & Upperhand for 1 month to see if it was a bank issue and the results were very upsetting. They lied. I actually received 2-3 payments for every ONE payment from Upperhand. This often led to late payment fees and a ton of headaches on be backend for us. We actually really enjoyed Bridge since it was what we used for our strength tracking and more. However, having everyone in one place makes it more convenient for our clients Review Source TM Tony M. Instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "A great product that will help every aspect of your business." March 2, 2026 5.0 Very easy to use! It's streamlined our client interactions, team building, and payment processing and recurring billing. Pros The ease of managing our client scheduling and payment processing for lessons. Our customers love the support. It's also great for our team management!! Cons Honestly there is very little to not like. If anything it would be getting used to a new way of doing things, which can be said for a lot of products. Review Source RM Rowena M. Trainer Sports Used the software for: Less than 6 months ### "Baseline is super easy and effective!" March 19, 2026 5.0 Overall my experience has been great. I’ve had customer service support when I’ve needed it. I’ve been able to creat and schedule events, as well as to receive payment for them. It’s all worked exactly as I needed. Pros The thing I like most about is how easy it is for me to create my schedule for my clients to go in and book me. It’s also very easy for them to pay and for me to get the money! I definitely think the value you get is worth the money. Cons Honestly everything has been great so far, but if I had to say I liked something the least I would say it was that it took me a little while to see who was registering for my events. I didn’t always get an email that I received a new sign up. Review Source HK Heather K. COO Sports Used the software for: 2+ years ### "Great Overall Platform" August 11, 2025 5.0 Always responsive and attentive! Anytime there's been an issue or just overall general questions, customer service is clearly a priority. Pros Customer Service is great! Developing processes based on feedback has always been top notch. \[sensitive content hidden\] are a pleasure to work with! Cons The fees for high priced memberships or services is sometimes hard for the customer to swallow. But we understand that we are putting this on the customer instead of our business. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) To offset the business cost onto the customer Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.