# Chatbase Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Chatbase the right Chatbot solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10012414/Chatbase/reviews --- Chatbase 4.3 (73) [View alternatives](https://www.capterra.com/p/10012414/Chatbase/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Chatbase Ease of use 4.6 Customer Service 3.8 ## Pros and Cons in Reviews TM Takfarinas M DrResearch, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Now, the bot is helping us answer specific questions for our community and even generate some code (not always correct).We set a daily/weekly report, where we receive a summary of the discussion, which is a great feature we like.“ September 12, 2023 MN Michael N Founder Mental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Last, the API connection doesn’t really allow for historical context to be maintained, so if you want to structure a conversation through service and then bringing in Chatbase on the backend (without building a database to store messages), you’ll run into problems. “ September 7, 2023 MN Michael N Founder Mental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “That saves us tens of thousands of dollars, opens up new revenue streams for specialists in certain areas and with the custom domains function, could potentially lead to a new business model for both technical and non technical professionals.“ September 7, 2023 SR Shaun R Business DevelopmentHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “I couldn't find a way to smoothly integrate with some third-party apps, read from data tables for things like appointment schedules, and look up prices to answer customer questions.“ September 19, 2023 MA Morne A General ManagerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Furthermore we get to see the conversations from our prospective clients to further nurture our chatbot to answer with the correct responses in order to generate additional sales.“ September 19, 2023 AN Ankit N Lead product managerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: Less than 6 months. “I think there has to be an option to connect with human agent when chatbase is not able to respond It sometimes respond very fast and give long answers that make users feel slightly uncomfortable“ September 12, 2023 TM Takfarinas M DrResearch, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “We have integrated this tool within our Brainstorm website, and on the user forum, we trained the bot on hundreds of pages.“ September 12, 2023 IG Ivar G ManagerRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “I use it for knowledge base chatbot and I can't get it to answer new questions correctly that haven't been answered before.“ September 8, 2023 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Peter L. AI Prompt Engineer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Light weight ChatGPT bot for your Site." September 13, 2023 3.0 Very good. Easy to use and setup. Has help our team save on hiring additional staff to support our visitors who contact us by chat. Pros Ease of setup and the flexibility to add content in various ways. Cons Price. I think that the price is a bit too steep for the credits that are allocated for each plan. Reason for choosing Chatbase Price. Review Source RH Rik H. \- Information Technology and Services Used the software for: 6-12 months ### "Chatbase is the brand of choice for stand-alone A.I.-powered, simple and powerful chatbots" September 16, 2023 4.0 The platform is simple and powerful in limited use cases. The company behind Chatbase is growing and the product seems to be getting better (more features) every month. Don't expect service or support anytime soon. Be willing to find stuff our yourselves, or amongst each other: https://www.facebook.com/groups/312848147798806/ Pros The ease of use and the speed of the responses are the best features of Chatbase. The features are limited, making it a clear interface with not too many choices and options.There is an API! Cons 1) I think a temporary issues is that Chatbase is growing fast and focused on building out a product. The customer information and service, the documentation seems to get less focus than the focus on product development.2) The problem with 'hallucination' is quite apparant and the bot WILL generate a totally wrong answer with that greatest of eloquence and confidence, which might (rightfully so) throw some people off. 3) The simplicity of Chatbase has the downside that the platform has limited use cases. Alternatives considered [Eden AI](https://www.capterra.com/p/232739/Eden-AI/)[Botpress](https://www.capterra.com/p/199292/Botpress/)[Voiceflow](https://www.capterra.com/p/198623/Voiceflow/)[Dante](https://www.capterra.com/p/113009/Delegate-Planner/) Reason for choosing Chatbase I use Chatbase from demoing the capabilities of AIAnd in some use cases, Chatbase is enough.I'm also building on top of their API some extra services, making the platform suitable for a broader use. Review Source VR Verified Reviewer Research Professional Research Used the software for: 6-12 months ### "So far so good" September 15, 2023 3.0 I am training Chatbase on several of my projects to support my project teams 24/7 and am so far very happy with the capabilities. As we dive deeper into my projects the proof will be in the eating of the pudding. I will want my team members to weigh in. Pros I love that I can use all my own assets to train the bot. Cons I wish AI could read my spreadsheets and calendars better. I save these to pdfs and MS Word to eek some information out of them for the bot. Reason for choosing Chatbase Price and allowance Review Source IA Isaiah A. IT Solutions Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Gamechanger!" September 7, 2023 4.0 Pros What I like most about Chatbase is how easy it is to import sources to the Bot. It loads quickly and there are many different resource types to add. Cons I'm not a fan of how the bot can be imprecise at times. For example: It sometimes makes up URLs with our domain. I don't like how this can mislead some users. Alternatives considered [Dante](https://www.capterra.com/p/113009/Delegate-Planner/)[CustomGPT.ai](https://www.capterra.com/p/10004844/CustomGPT-ai/) Reason for choosing Chatbase Price. Ease of Use. Switched from [Salesforce Einstein](https://www.capterra.com/p/233618/Salesforce-Einstein/) Einstein is very limited and manual. Chatbase is the opposite. Review Source VR Verified Reviewer Director IT Computer Software Used the software for: Less than 6 months ### "Good Experience" October 19, 2023 5.0 Overall, it was a great experience for my team and also for the end users. the quick learning and also the quality of responses were very helpful. Pros Ease of setup was a key. Also, the process of making the bot learn via documents in multiple formats was a game changer. Cons The limits on conversations/tokens becomes a roadblock. Alternatives considered [Botsify](https://www.capterra.com/p/201926/Botsify/) Reason for choosing Chatbase Ease of use, installation, features and learning mechanism. Review Source JA Jon A. Customer Success manager Financial Services Used the software for: Less than 6 months ### "Your support team lied" September 15, 2023 1.0 Terrible. I was lied to about if this product was supported. I wouldn't recommend this to anyone Pros IT would have been nice if the support team didn't lie Cons IF you cannot integrate with certain apps that is fine but tell \[sensitive content hidden\] on your support team that he shouldn't be telling people you can support those apps when you cannot Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) I was told you could support zendesk chat. we paid and then when you told me you were lying we canceled the subscription within 1 month Review Source VR Verified Reviewer Engineer Food & Beverages Used the software for: Less than 6 months ### "Good ChatBot customizer" February 3, 2025 4.0 Pros ChatBot is a powerful tool for customizing and adapting chatbots. Cons ChatBot lacks AI Action even in the most expensive plan Review Source VR Verified Reviewer Sales Strategy & Enablement Computer Software Used the software for: Less than 6 months ### "A no-code platform to try out Generative AI" September 7, 2023 4.0 A good start on a product - needs a lot of polish, documentation and support Pros Easy to use & get set up without building from scratch Cons Difficult to ascertain how AI ‘learned’ from trained sources. Feedback was very inconsistent. Documentation not enough to pinpoint issues. Review Source VR Verified Reviewer Product manager Marketing and Advertising Used the software for: Less than 6 months ### "Great tool for every use case " September 20, 2023 5.0 Pros It was super easy to setup, customize with brand colors and take live all in less than 5 minutes Cons It was a very very beneficial platform for my use case however it is somewhat pricy for me although I understand why as the response time is way way better than other platforms Alternatives considered [Dialogflow](https://www.capterra.com/p/180853/Dialogflow/) Reason for choosing Chatbase Very great for my use case Review Source Alberto C. Head of Marketing Apparel & Fashion Used the software for: Less than 6 months ### "Intuitive and easy-to-build Chat-bot " September 7, 2023 5.0 Very good tool Pros Truly one of the best options on the market for creating chat-bots with AI. Review Source Alain C. Lecturer Primary/Secondary Education Used the software for: Less than 6 months ### "Un allié essentiel pour notre site web !" September 15, 2023 5.0 Pros chatbase s'est avéré être une véritable pépite pour notre site internet. Il répond de manière efficace et instantanée aux questions de nos visiteurs, améliorant ainsi leur expérience sur notre plateforme. De plus, sa capacité à capturer des leads est tout simplement exceptionnelle. Grâce à son interaction proactive avec les utilisateurs, nous avons considérablement augmenté notre base de prospects qualifiés. Nous sommes ravis d'avoir intégré ce chatbot à notre équipe virtuelle, car il fait un travail remarquable pour renforcer notre présence en ligne et stimuler notre croissance. Un outil incontournable pour toute entreprise cherchant à optimiser son site web ! Cons L'intégration avec d'autres applications serait appréciée. Review Source SD Sean D. CIO Computer Software Used the software for: 6-12 months ### "Great product, easy to use" September 13, 2023 5.0 Pros Ease of use and setup. Good price point. Product continues to evolve Cons Lack of Security documentation. Customer support can be a little unresponsive Review Source PB Paul B. Owner Accounting Used the software for: Less than 6 months ### "Great Product" September 8, 2023 5.0 Absolutely superb, it has enabled me to build the first working bot in my sector. Pros Everything. It's so easy to create, train and maintain the chatbot. Cons Perhaps I could use more than 11m capacity for training Review Source FL Fernando L. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Love this solution but I need to integrate to instagram and whatsapp. It's needed for the clients." September 13, 2023 5.0 Integration with other platforms Pros the easy you can program it and also that you can embed it open in my website Cons that I cannot integrate to facebook, instagram and whatsapp. Only limited to website Reason for choosing Chatbase I'm using both, chatbase and botpress because in botpress is more strctured but that is what let me to export different data and automate more things. Review Source MU Murat U. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Incredible learning capacity and very accurate and kind answers" September 7, 2023 5.0 We tried lots of free and paid Chatbots but this is the best by far Pros Very friendly UI and easy to teach. You can adjust the automatic answers and it’s getting better everyday Cons Nothing actually . I like to see how it’s interacting with visitors Review Source MW Michelle W. Executive Assistant Financial Services Used the software for: Less than 6 months ### "GDCV Review" September 13, 2023 4.0 great experience. this will allow our \[sensitive content hidden\] to concentrate on higher value tasks rather than answering these kind of questions Pros How easy it was to upload information and 'train' the bot Cons it will not speak in UK English and uses American spelling & grammar Review Source TM Tyler M. Marketing Manager Construction Used the software for: Less than 6 months ### "Make a chat that's the expert on your business" September 7, 2023 5.0 I use Chatbase to as an easier way for customers to find the answers to their questions without having to go seek them out on a variety of webpages. Pros It could be the expert on everything. I wrote ~60 articles about our business, so I scraped the entire website and made our bot a sales associate. It was incredibly helpful and natural. It helps customers quickly get the information they need without spending a ton of time trying to find the answers to their questions. Cons I could not customize it enough. The inability to change the color of the background caused it to blend in a little into the background of pages. Also, the responses it would provide were uncomfortably long on mobile, but this may have been adjusted. Review Source FR Fabio R. owner Education Management Used the software for: Less than 6 months ### "The ease of having a chatbot in your business is real" September 13, 2023 5.0 Pros Chatbase helps you implement previously unthinkable things, such as a customer service chat on your website, as an assistant teacher in your members area where your students have instant answers to their questions, and you save time and quality in your company! Cons There is still a lack of more integrations, especially for people who are not programmers, such as WhatsApp, among others, but the new features have already been announced and I think this will soon be resolved. Review Source TC Tejas C. VP Product Biotechnology Used the software for: 6-12 months ### "Easy to use, value for money, good support" September 15, 2023 4.0 Pros I liked how easy it was to set up and its competitive pricing Cons I would've preferred more customizable features Review Source AA Abdulrhman A. Founder Information Technology and Services Used the software for: Less than 6 months ### "Review " September 15, 2023 4.0 Great idea I recommend it to my clients Pros Easy to use, immediately customer support Cons Ease of useGreat Feature Customer support team has a fantastic service Review Source PV Paolo V. CEO Telecommunications Used the software for: Less than 6 months ### "Smart and easy to handle" September 15, 2023 4.0 Pros The web scraping indicization for semantic search is very very useful Cons Maybe pricing model related to "remove powered by" could be less expensive, but I understand the value Review Source PK Pritesh K. Specialty Doctor Hospital & Health Care Used the software for: Less than 6 months ### "Has got a lot of potential " September 7, 2023 4.0 Pros I like the user friendly prompt generation and easy to deploy the chatbot Cons Whatsapp integration is still awaited and difficult to deploy on other social media platforms. The chatbot cant trigger events like zapier which would come handy in taking notes and automate responses. Review Source AG Ariel G. Dueño Marketing and Advertising Used the software for: Less than 6 months ### "EL mejor implementador de chatbots con inteligencia artificial" September 15, 2023 5.0 Es excelente para la automatización de la atención al cliente Pros La fácil implementación y las integraciones. Cons Me gutaria una opcion de marca blanca para agencias o freelance que revendemos el servicio Reason for choosing Chatbase Por recomendación Review Source NH Nahid H. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use chatbot builder!" September 8, 2023 4.0 I generally enjoyed using Chatbase and even shared content about it on my AI social media account. Decent pricing and features like customization make it worth it Pros The ability to train the chatbot on websites, documents and then use AI to respond to customers/leads. Huge win! Cons The UI seems a little clunky, but it's easy to look over that Review Source PM Phil M. President Entertainment Used the software for: Less than 6 months ### "Good starting place for LLMs " September 7, 2023 4.0 Pros Easy setup and simple interface makes it for the beginner setups. Cons Needs more options like to embed more and write longer and shorter responses. Review Source Similar Products Featured