# STAN AI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is STAN AI the right Virtual Assistant solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10011693/STAN-AI/reviews --- STAN AI 4.7 (13) [View alternatives](https://www.capterra.com/p/10011693/STAN-AI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of STAN AI Ease of use 4.7 Customer Service 4.7 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Angela B. Faith based Accountant and Digital Products Creator Professional Training & Coaching Used the software for: Less than 6 months ### "Stan Has it All, But It Will Cost You!" September 13, 2024 5.0 The platform is aesthetically pleasing a very easy to use, with lots of great options to choose from for email marketing, brand templates, courses and digital product setup. AI was very intuitive and helpful to address all my needs. However, I was not able to keep taking advantage of these with the price point being so high and had to find another alternative. Pros The options and the setup make Stan an all-in one storefront, that enables you to buypass a website at least in the early years of your business. Stan AI made it easy to setup my storefront and offered helpful assistance for all my needs. Cons The price point is definitely the biggest con for me. I need the email marketing and all the extras and I couldn't afford the $90 something a month that Stan was charging. Alternatives considered [Beacon](https://www.capterra.com/p/190441/Beacon/) Reason for choosing STAN AI I had a introductory offer and it was really being promoted at the time in the make money online niche (which was what my business was at the time). Review Source TB Tawny B. CEO Owner Accounting Used the software for: 1-2 years ### "Highly recommend!" August 16, 2024 5.0 The owners of the company are super understanding, patient, and supportive and they hire great people. Anthony Ivanovsky has especially been a wonderful person to work with. He is super detail-oriented, responsive, and knowledgeable. Pros I really appreciate the customizations and branding opportunities to make STAN AI our own. It is a really great feature for clients and something we would not have been able to offer on our own. Cons We are a unique business and do not offer property management. It has taken time to customize our STAN to reflect this but the team has really helped us get there. Reason for choosing STAN AI We chose STAN because of integrations available and features. Review Source Andy G. Growth and Compliance Manager Real Estate Used the software for: Less than 6 months ### "You have better, cheaper and less frustrating options." October 28, 2025 1.0 Avoid this company at all costs unless you're prepared for frustration, delays, and broken promises. While the HOA product delivers time savings and several useful tools, the overall experience is deeply disappointing. The company’s customer service, especially from \[sensitive content hidden\] , who presents himself as the face of the brand, is shockingly poor. Rather than resolving issues or delivering on commitments, they resort to legal threats to enforce contracts, showing a clear preference for protecting their bottom line over serving their clients. Once you sign, you’re essentially abandoned. They’ll claim to care, but their actions say otherwise: problems go unresolved, support is unresponsive, and their team seems unfamiliar with the capabilities of their own platform. In our case, we received promotional materials riddled with spelling errors and fake QR codes, created using their own tools. Despite weeks of requests, they failed to correct these issues, forcing us to launch without the promised resources. Their “Chatlease” product is a glorified chatbot with minimal functionality. They constantly tout their Buildium integration as if it’s a game-changer, but in reality, it’s superficial and easily replicated by anyone with basic API knowledge. The product lacks depth, and the tech is unimpressive. Perhaps most concerning is their knowledge base system, which does not integrate with your existing software. You must build it manually from scratch, and their onboarding process, while polished on paper, is ineffective in practice. They overpromise and underdeliver at every turn. This company treats clients like data points, not partners. If you're looking for a reliable, responsive, and competent tech provider, look elsewhere. Pros The HOA product has some useful tools, delivering time savings for association managers if they utilize them effectively. Cons Overpromising, underdelivering, horrible customer service. The arrogance, ego and disrespect is staggering. I've never experienced the level of gaslighting from a company that I've received from \[sensitive content hidden\] at STAN, and he and everyone above him ignores all criticism. Switched from [Super AI](https://www.capterra.com/p/10011716/Super-AI/) The product wasn't ready for what we needed, dynamic transfer rules, identifying users etc. Review Source Therese E. Regional Manager Real Estate Used the software for: 1-2 years ### "Saves me time! " September 15, 2023 5.0 Pros I have been using Stan AI for 2 years now and I can happily say that it has helped me in many ways as an Association Manager. I use it to broadcast text to owners. The owners use it to text Stan and get info, resulting in fast and correct responses to them, making them happy. Fewer messages to us about items they can find out from Stan. The internal platform is easy to use and update. It also pulls info directly from our system now and from the condo docs which is a lifesaver. The Stan AI team is constantly working on ways to improve and add services that would be useful. My favorite part is the Chat GPT aspect which focuses on industry responses. Use it all the time! Thank you Stan AI! Cons There is nothing I can think of that I dislike about the product. Usually when we ask they are able to make it happen. Review Source GP Guilherme P. Association Manager Real Estate Used the software for: 1-2 years ### "Highly capable Community Association text response AI" September 20, 2023 5.0 Pros Stan AI has helped me in many ways as an Association Manager. I use it to broadcast text to owners and the owners use it to text Stan and get info. Our staff has now more time to work on things since most if not all responses can now be generated from Stan.I find myself using the internal platform often as there is a Chat GPT plugin.The fact that StanAI can integrate with our accounting/owner platform and get updated information is essential as we do not have to manually update new information. Cons Stan is constantly dishing out improvement updates so they are able to quickly adapt to most of our request and concerns. Review Source CH Candice H. Client Services Manager Real Estate Used the software for: 6-12 months ### "This is your new tool for customer service" September 6, 2023 5.0 It is a time saver for the call center. It has alleviated a significant number of incoming calls. Pros STAN is very easy to use and adapts quickly to that needs of this organization. Cons I don't have any suggestions at this time but we are compiling a list that we will take to customer service once we have been using it a bit longer. Review Source MZ Marina Z. Senior Community Manager Information Services Used the software for: 1-2 years ### "Amazing " August 22, 2023 5.0 Pros My life has been so much less complicated since I started using STAN AI Textbot Cons My life has been so much less complicated since I started using STAN AI Textbot. I can easily create notices to homeowners and the text assistant frees up my time to be able to focus on my daily tasks without worrying about each inquiry that comes in! Review Source TM Tracy M. Senior Manager Real Estate Used the software for: 1-2 years ### "Stan is ever evolving and a time saver." October 15, 2025 5.0 Stan has been amazing overall. It is fantastic tool to send out messages in mass or for general details for customers. Pros Stan is very helpful and efficient. This allows us to continue to work without interruption while maintaining a high level of customer service. Cons Stan sometimes isn't able to answer all questions for customers however, that isn't necessarily the fault of AI. I wish you did not have to log into a dashboard to escalate a message. Review Source LW Lauren W. Senior Training Manager Real Estate Used the software for: 1-2 years ### "Great Tech Assistance in a Busy World" September 25, 2023 5.0 The management company I work for has been using STAN AI for a couple of years now and it has been a great company and system to work with. As someone who had a portfolio of seventeen community associations at one time, it is great to use the tools and technology that we have to better service our clients. As someone who has worked in this industry for many years, I can say that the technology is top notch and is necessary to keep up in today's world. From a customer's perspective, STAN AI has been great to work with. They are very responsive when I reach out and always impress me with their customer service. I would definitely recommend working with STAN AI. Pros The best part of STAN AI is that it reduces the phone calls and emails received by my office. It also helps the customer because they can get answers to many questions 24/7 instead of having to call during our business hours or wait for a reply to an email. Cons The only con to STAN AI is the initial setup as it is time-consuming. Review Source JJ Jennifer J. Homeowners/Condo Association Management Real Estate Used the software for: 1-2 years ### "The Future Is Here! The Future Is STAN!" September 21, 2023 5.0 Pros Our company has used Stan for a couple of years now and we have been extremely happy with the return on our investment! Our clients have a wealth of information at their fingertips and can access that information 24-7. Stan allows us to provide immediate responses, so service to our clients is no longer limited to just our office's hours of operation. The future is here. The future is Stan! Cons AI is a new technology, which sometimes comes with opportunity for troubleshooting. With any situation of learning for Stan, the human-in-the-loop team is quick and courteous with their assistance. Review Source TD Tracey D. Executive Manager Real Estate Used the software for: Less than 6 months ### "Stan AI is amazing!" August 25, 2023 5.0 Stan AI is helping make corporate communications so much easier. Pros Ease of use and simple to understand. Our team has agreed that this is a great business too. Cons Nothing comes to mind. We have really enjoyed the product. Review Source JJ Jose J. Customer Specialist Real Estate Used the software for: Less than 6 months ### "Great A.I tool" September 21, 2023 5.0 Pros Stan A.I has been helping us in the office, all tedious tasks are not handled by Stan, great product Cons Sometimes its a bit slow but i guess this will change with time Review Source BJ Barbra J. Architectural & Compliance Administrator Management Consulting Used the software for: Less than 6 months ### "Excellent!" August 29, 2023 5.0 Pros Stan AI is ahhhhhmazing! It delivers on all areas. It's an excellent tool for streamlining communication. You will love it and so will your community! Review Source Similar Products Featured