# CallAI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CallAI the right Contact Center Quality Assurance solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10011014/CallAI/reviews --- CallAI 4.7 (7) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CallAI Ease of use 5.0 Customer Service 5.0 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Edwin O. CEO and Co-Founder Automotive Used the software for: 6-12 months ### "Efficient for Contact Center" May 29, 2024 5.0 The CallAI solution itself has been perfect for our needs, greatly improving our call center operations. Coupled with the dedicated support team, this collaboration has exceeded our expectations. I truly appreciate their hard work and dedication. Keep up the excellent work, Govivace team. Good luck with your future endeavors. Pros Managing the daily calls was a challenging task that required a significant amount of time and resources. The constant need to monitor, evaluate, and provide feedback on each call put immense pressure on my in-house Quality Assurance (QA) team. To address these challenges, I turned to Govivace for their CallAI solution. Govivace's CallAI proved to be the ideal solution I had been searching for. It significantly reduced the workload of my QA team by automating the call monitoring process. The advanced analytics provided by CallAI enabled real-time tracking of agent performance, identifying areas where individual agents were excelling and where they needed improvement. Cons CallAI is a perfect solution. We haven’t experienced any problems with them Review Source Response from GoVivace June 11, 2024 Thank you for your kind review. Brain M. Co-Founder Real Estate Used the software for: 6-12 months ### "Good Auto QA software" June 5, 2024 5.0 The CallAI solution is improving our call center operations. We appreciate the support provided by the Govivace team. Pros Our QA team faced significant pressure to monitor, evaluate, and provide feedback on every calls in my center. I came across Govivace's CallAI solution which turned out to be the perfect solution. The burden on my QA team was significantly reduced by automating the call monitoring process. CallAI provides real-time tracking of agent performance, highlighting areas where individual agents performed well and identifying those had issues and needed improvement. Cons CallAI is a good automated QA and call analytics solution. Review Source Response from GoVivace June 11, 2024 Thank you for your kind review. Mark M. General Manager Food & Beverages Used the software for: 6-12 months ### "CallAI platform from Govivace was the perfect answer to our challenges." June 15, 2024 4.0 The solution has proven to be the perfect fit for our needs, substantially elevating the performance of our call center. Pros The solution has been flawlessly suited to our needs, markedly improving the operations of our call center. Combining their solution with their attentive support team has far exceeded our projections. We immensely appreciative of their efforts, and I offer my heartfelt wishes for their future success. Cons CallAI is a ideal solution. they are perfect Review Source Bravira A. Director Food Production Used the software for: 6-12 months ### "Efficient for my contact center" June 15, 2024 4.0 The sophisticated analytics provided by CallAI facilitated real-time insights into agent performance, identifying both their strengths and areas needing development. Pros The CallAI technology emerged as the perfect solution we had been searching for. It markedly lessened the burden on our QA team by automating the call monitoring workflows. Cons Engineered for optimal efficiency in our contact center Review Source Danny F. Co Founder And CEO Real Estate Used the software for: 6-12 months ### "Good solution for automating manual QA process" June 5, 2024 5.0 The CallAI solution has significantly improved our quality. Great team support. Pros CallAI solution automated our quality check process by monitoring calls, tracking of agent performance, highlighting areas where individual agents are good and identifying those were under performing. Cons Execellent Automated QA solution. They are perfect Review Source Response from GoVivace June 11, 2024 Thank you for your kind review. aS anurag S. Sr Manager Computer Software Used the software for: 2+ years ### "Automated quality metrics makes performance tracking easy" September 8, 2023 5.0 It took us about two months to fully transition and navigate through all the workflow and requirements related issues. However the user experience after that has been great. Product support is great and I don't have any problems. Pros This product allws me to look at quantitative quality metrics for various call quality assessment criterion and that is a huge advantage for me. It allows me to track progress and identify areas of improvement quickly to improve the overall performance of my team. There are also other standard features for call research and sentiment, speaking rate and word cloud etc that are helpful. Cons Although many features work right out of the box, the quality metrics dashboard is custom to the needs and requires a little bit of setup, for which we got training and support. Reason for choosing CallAI It provided the quality metrics I was looking for. Review Source Response from GoVivace October 16, 2023 Thanks for your kind review. We are introducing several AI features to help automate the analytics dashboard. However, human judgment is always recommended, because if AI commits a mistake, it will repeatedly commit the same mistake when presented with the same input. Our workflows ensure such mistakes don't happen, at the cost of a small upfront human effort. HA Hugo A. Co-Founder and CEO Automotive Used the software for: 6-12 months ### "Compact solution for my call center operations" April 12, 2024 5.0 It was great working with Govivace’s team. They were on time from my inquiry until the solution was deployed. Perfect solution with the dedicated support team. Keep going, guys. Good luck. Pros Handling 45 agents' calls daily was a difficult task. CallAI turned out to be a perfect solution to reduce in-house QA’s and increase agents' performance by monitoring their calls to train the low-performing agents. We are now able to find underperforming agents quickly and also train them better by providing specific feedback. Cons All good! CallAI is a great solution for call centers and BPOs. Review Source Response from GoVivace April 16, 2024 Thank you for your positive feedback. Talk to a Capterra advisor for free and get results within 15 minutes.