# Arts People Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Arts People Software - reviews, pricing plans, popular comparisons to other Ticketing products and more. Source: https://www.capterra.com/p/10010710/Arts-People --- # Arts People Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Arts People ## What is Arts People? Cloud-based ticketing, fundraising, CRM & patron data management system developed for performing arts & cultural organizations. Patrons may purchase tickets, subscriptions, passes, gift certificates, memberships, classes & passes online or from your box office. This is done by using pricing & database tools that integrate with ticketing for marketing, reporting, mailings and other functions. The service is priced for non-profit organizations. ## What is Arts People used for? [Ticketing](https://www.capterra.com/ticketing-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Registration](https://www.capterra.com/registration-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 86% Neutral 9% Negative 5% Starting price $0.99 Usage Based, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Arts People?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://neonone.com/&name=Arts People) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Arts People 4.5 (22) VS. [4.9 (302)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting Price $0.99 Usage Based, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (22) Ease Of Use 4.8 (5,741) Value For Money 4.6 (12) Value For Money 4.9 (3,525) Customer Service 4.6 (22) Customer Service 4.9 (3,256) ## Arts People alternatives [4.7 (164)](https://www.capterra.com/p/144596/Accelevents/reviews/) Starting price $7000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) [4.6 (5,747)](https://www.capterra.com/p/114949/Eventbrite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/114949/Eventbrite/) [On the Stage](https://www.capterra.com/p/276686/ON-THE-STAGE/) [4.7 (88)](https://www.capterra.com/p/276686/ON-THE-STAGE/reviews/) Starting price $0.85 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276686/ON-THE-STAGE/) [CrowdChange](https://www.capterra.com/p/198830/CrowdChange/) [4.7 (75)](https://www.capterra.com/p/198830/CrowdChange/reviews/) Starting price $49.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198830/CrowdChange/) [View all alternatives](https://www.capterra.com/p/10010710/Arts-People/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Reservations 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create and manage ticket reservations for various events Barcode/Ticket Scanning 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking Donor Management 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Point of Sale (POS) 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Attendee Tracking 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A list of registered participants CRM 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Arts People 35 features A list of registered participants Scan barcodes to ensure accurate pricing and label tracking Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Online registration for classes Manage, organize, and store contact information View donor contribution history, track how much money have been raised over time and measure progress Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Searchable repository of information about clients Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Track employee schedules, availability, and performance across projects and tasks Schedule and manage the logistics of activities and other gatherings Online registration for events Register a group/batch of attendees Automate workflows and trigger campaigns based on customer actions Database of members to track personal information of individuals and families Ability to make a donation from a mobile device/app Allowing users to order, pay for, obtain, and validate tickets using mobile devices Real-time registration over the web Allow users to buy and sell tickets online, register for events, and collect buyer information Allows event organizers to sell and manage tickets directly on-site Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software The ability to print tickets before arriving Design, communicate, and distribute incentives to perform a specific action Manage and track recurring gifts View and track pertinent metrics to find patterns and gain insights from data Specify type/number of reserved tickets based on seating selected during booking Grants the users access to all events for one season For selection of seat at booking or check-in Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Create and manage ticket reservations for various events Manage volunteer information and direct volunteer resources Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.6 (14) 4.6 Based on 14 reviews ## Pricing Value for money 4.6 (12) Per-Ticket Pricing $0.99 Usage Based,One Time Value for money 4.6 (12) 4.6 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (22) 4.6 Based on 22 reviews ## User reviews Overall rating 4.5 Based on 22 reviews Filter by rating 5(16) 4(3) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent KF Kate F. Producing Artistic Director Performing Arts ### "Not what it used to be" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 June 26, 2025 When we first contracted with Arts People (around 2017), the customer service and costs were very useful for our operations. We were assigned a specific support person, but by the second year we had it, we had randomly assigned support. The software remained stagnant as the support became less reliable; then, when Neon One acquired Arts People the fees increased without any improvements to the software or customer service. I appreciated their arts-focused service in the beginning, but I chose to leave because it felt as though the customers had become an afterthought. Pros I liked how Arts People did not require a long-term contract or monthly fees. I initially chose Arts People because of its affordability and fees based only on transactions. Cons When we first signed up, customer service was helpful, but it became more automated over time and the customer service declined significantly as transactional fees increased. Alternatives considered [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) [Agile Ticketing](https://www.capterra.com/p/70993/Agile-Ticketing/) [TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) Reasons for choosing Arts People It provided more features that we needed without a long-term contract requirement or monthly/annual usage fee. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Brandon S. Ex. Dir. Entertainment ### "Great Company, Does most everything we need" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 20, 2023 We have been with Arts people since before Neon One purchased them. We have enjoyed using the system. Pros Great customer service, usual response time is within in hours. they have an emergency number as well. Integration to our website was easy, they made it work with what we have and it was great Cons They have to do all coupon, pricing things. Sometimes confusing to put in coupon codes for our costumes Switched from [Yapsody](https://www.capterra.com/p/135224/Yapsody/) More functionality that we needed for tickets and donors Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TM Tina M. Events Coordinator Entertainment ### "Easy platform for our community events" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 22, 2022 Pros I like how easy it is to add the shows and events. There are options for font, size and color. You can upload photos for the online display. The box office portion is easy to navigate which is good for our senior staff. Cons Since most of our patrons are seniors and they try to use their mobile devices to purchase tickets they tend to have difficulty selecting seats. This does cause issues with having to submit refunds. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Alex B. Artistic Director Performing Arts ### "Problems, errors, and rudeness" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 25, 2022 I had high hopes for using this software, and it has the capacity to do exactly what we had hoped. Unfortunately, the extremely unprofessional support and administration of this company make them their own worst enemy. From simple billing practices to tasks like checking their mail to receive checks, it is just maddening. Small Arts non-profits need a ticketing/donor management service just like this one. Unfortunately, all the aggravation is not worth the savings. Pros \- Affordable way to use assigned-seating ticketing for our small non-profit concert series Cons \- Many problems that require interaction with customer support - Rude customer support - Took months for them to believe me when I was trying to explain a problem. - Extremely inept invoicing practices - Reports generate misleading numbers because of the separation between NeonOne and Arts People Reasons for choosing Arts People Arts People was used by peer organizations and recommended to me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BN Brian N. Development and Box Office Assistant Performing Arts ### "Excellent program for box office management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2021 Overall, ArtsPeople is a very intuitive software with lots of friendly, reliable, and helpful staff to help fill in any gaps with the software itself. They're always open to suggestions on improving their product; and any of their flaws pale in comparison to their many virtues, which have proven extremely helpful during the last two seasons of unprecedented shifts in programming. Pros Very navigable patron and show income reports for tracking purposes. Ease of converting ticket purchases to gifts, vouchers, or refunds. Offers many different patron/campaign/donor categories to track different nuances of progress on the admission and contribution fronts. Customer service is also extremely prompt, friendly, professional, and helpful. Cons It's sometimes hard to track down certain retail items; also recurrent gifts often will take place without me receiving an email notification, which can sometimes cause a blind spot in my tracking abilities. Also, make sure to double-check before you finalize processing a donation or refund, as you can't simply edit erroneous transactions. Lastly, customers are prone to creating duplicate patron/donor files, which can make our database somewhat messy. But it's still navigable. Reasons for choosing Arts People My employer purchased it three years before I joined the organization, and I am currently the senior team member here. I believe its user-friendly platform, affordability, reliable and friendly customer service, and ability to maintain information via lots of data points influenced the purchase. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SI Steve I. Co-founder Performing Arts ### "Have tried and used many systems, this is the best!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2020 Excellent, the company is made up of people just like me. Theater, dance, and arts people (no pun intended) and IT people! Pros 1-Very simple and easy exchanges (2 clicks!) 2-Season tickets ACTUALLY has its own chart for renewals 3-24/7 support that is very very fast and accurate 4-can design all tickets, CSS, and reports 5-logic for coupons 6-retail modules 7-powerful and simple to use 8-I trained my staff in minutes Much much more! Cons Very little. I have not found an area that they do not listen to their customers. The software is very fast. Reasons for choosing Arts People Support, exchanges, season ticket renewals, did I mention support? Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jodus M. Director Higher Education ### "Clever software for the arts " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2018 No Pros Brings the arts and the people who consume ,admire and want to learn more about the arts together in one place Cons Limited places that you can use it around the world. More cities and countries need o be hooked up in the future Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sadhna T. Chair Of The Board Of Directors ### "Functionality and customer service are amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2018 Ticketing system was set up in 2-3 days by the Arts People tech team, and they provided ongoing support throughout the process as I learned how to navigate and customize the system. The amazing customer service allowed me to open ticket sales (and bring in revenue) while I was getting up to speed. Pros The software is a great fit for small and medium sized organizations that don't have a tech person on staff, but need robust functionality and reporting features. The customer service is the best I have encountered anywhere. Cons The software includes a mailing list function at no cost. I use this function frequently. My only complaint is that the software does not retain the emails sent through this system. I had an instance where an email did not process correctly, and in order to resend it, I had to retype the entire email. I now write the emails in a word processor, save the file, and then copy and paste to Arts People. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LG Lacey G. Director of Design Performing Arts ### "From the first phone call the staff is knowledgable, approachable, and helpful. It is easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2017 I feel like this service will help our ballet company continue to grow in the coming years and future. There are so many functions that I've been seeking in a Ticketing System but we just couldn't afford most the systems. Arts People is attainable to us and gives us amazing functionality that a lot of people pay thousands of dollars for. Pros Ease of use, Functionality on both the front & back end, Customer Service, Patron Pages, Patron Database, Flex Pass / Season Ticket package options, Ticket Add ons, Look and feels like our website, Box Office Options (Door Sales, Box Office Sales, Online Sales, etc), Exporting lists to Mail Chimp, Set up was a breeze with the help of the knowledgable staff, Quick responses from Arts People, Arts People Support...Everything! Cons Reporting, though I hear changes are coming soon in this area of the website. Searching for patrons was a little confusing at first (not a big con, but something I couldn't figure out on my own). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Kevin P. Technical Theatre Arts Director Performing Arts ### "The best ticketing provider, with the right options, at the right price." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2017 I did extensive research into ticketing companies, and decided Arts People was the one to try. And we've stayed, for five years now, with no plans to change. Occasionally another ticketing company will contact me, and I'll compare costs. Arts People is lower or about the same. Those with higher costs try to tell me about their more expansive services - and I don't use them or need them. Arts People is right for me and my venue. Pros I did extensive research into ticketing companies, and decided Arts People was the one to try. And we've stayed, for five years now, with no plans to change. Occasionally another ticketing company will contact me, and I'll compare costs. Arts People is lower or about the same. Those with higher costs try to tell me about their more expansive services - and I don't use them or need them. Arts People is right for me and my venue. Cons I wish there was an app for patrons to easily manage their subscriptions and tickets, and that we could push advertising to, perhaps even flash-sales. Related, purchasing on a mobile device is more difficult for my patrons than they like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10010710/Arts-People/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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