# Finacle Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Finacle the right Banking Systems solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10010681/Finacle/reviews

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Finacle

4.5 (25)

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Last updated December 14th, 2025

# Reviews of Finacle

Ease of use

4.1

Customer Service

4.2

## Pros and Cons in Reviews

CO

Chisimdi O

Relationship OfficerBanking, 10,001+ employeesUsed the software for: 1-2 years.

“Overall, it is easy to use, swift customer support, and very secure with the double factor authentication.“

August 24, 2025

pn

patrick n

Former bankerBanking, 501 - 1,000 employeesUsed the software for: More than 2 years.

“Meaningful customization as use as intended meaning putting a lot of hour in training and often seemed complicated especially for first time users.“

February 15, 2022

Elliot Osazuwa U

ICT Manager Oil & Energy, 2 - 10 employeesUsed the software for: 1-2 years.

“Finacle has a nice user friendly interface, its fast and it organizes data in a very simplified manner.“

December 26, 2020

SA

Selene A

International Banking AnalystBanking, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“It's difficult to understand the languague of the commands, definitly you have to memorized all or look the manual.“

February 26, 2021

## Showing most helpful reviews

Showing 1-25 of 25 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Saher S.  
Adminstrator  
Banking  
Used the software for: 2+ years

### "Review about finacle"

January 2, 2023

4.0

Pros

It has a core banking featuresIt has many features like hacli hpsp hprIt prints reports that helps in reviewing it easily and time efficientlyThe data is being processed in real time with ease of use and an accurate results Using this from a long time Value for money

Cons

Sometimes it runs slow After updation it takes a lot of time to get into the new features as many new features are added at a time

Review Source

CO

Chisimdi O.  
Relationship Officer  
Banking  
Used the software for: 1-2 years

### "TRY OUT FINACLE TODAY"

August 24, 2025

5.0

Overall, it is easy to use, swift customer support, and very secure with the double factor authentication.

Pros

It is very easy to use, and as a banker, navigating the app never gave me any issues. The shortcut menu makes things very swift, I can get real time information about my clients, and with that I am able to assist them appropriately. The customer support is also very swift to respond in cases where there might be network downtime, the double factor authentication also makes it highly secure

Cons

It can be very slow at times, and it doesn’t give history of more than two years back or less, so sometimes I have limited help to render to some clients for whom I may need to go that far back in order to assist them properly

Review Source

VR

Verified Reviewer  
SSE  
Information Services  
Used the software for: 2+ years

### "Less customer support"

March 22, 2019

3.0

its natural state not wow

Pros

This software is budget one and its not customization friendly and need to depend on priciple for most of the time.

Cons

Customer support is not good and partner engagement magerns also not good.

Review Source

GM

Giuseppe M.  
Credit Manager  
Banking  
Used the software for: 2+ years

### "Reliable Core Banking Solution."

May 5, 2025

5.0

Pros

Has been a reliable and efficient core banking solution for our bank. We are able to open account, manage portifolio, view account and manage accounts with precision. It also supports multiple currency with an updated currency convertor.

Cons

With the many menu options, they can be confusing to first time user as they are not easy to master.

Review Source

VR

Verified Reviewer  
Dispute Resolution Specialist  
Banking  
Used the software for: 1-2 years

### "Our daily driver to help ICICI Bank customers"

May 5, 2022

5.0

Finacle was a daily driver was all bank executives at ICICI and we relied on it to keep the customers happy with their banking needs

Pros

Finacle is a great core banking solution built by Infosys which supports Online Banking,Multi-Branch,Transaction Monitoring and reporting, mutual funds, credit cards, customer profiles, etc. As a banking executive in ICICI, I used it on daily basis to help customers with their banking needs.

Cons

Turn around time for any new features request was time consuming. Improvements can be also made in simplifying the overall UI of the solution as well.

Review Source

Asantha U.  
System Analyst  
Banking  
Used the software for: 1-2 years

### "The best core banking system."

January 4, 2019

5.0

My overall experience with the Finacle is excellent. It helps to increase the performance of bank, as well as my personal performance in my career as a banker. Great product.

Pros

Two years ago our bank migrated to Finacle from another core banking system. When compare the performance is really high. And it is so efficient and helps to make office mates competent. This is really important to our bank as an organization.

Cons

We have faced some difficulties in data extraction and conversion process of our old core banking system. But is not an issue of Finacle.

Review Source

Bwalya M.  
Freelancer  
Professional Training & Coaching  
Used the software for: 2+ years

### "The best Core Banking system "

August 7, 2021

5.0

Awesome experience, high level of security and very user friendly.

Pros

Very user friendly which made training new users a breeze.

Cons

It may be considered expensive by some businesses, However it is absolutely worth it.

Review Source

Sandeep G.  
Clerk  
Banking  
Used the software for: 2+ years

### "Using from last three years"

November 7, 2018

5.0

Pros

It covers all core banking solutions at one place. It has very rich features.

Cons

Menus are very lengthy. Some menus are opened in new window which should be opened in same window. Some menus has to opened again after entering one entry. It doesn't cover ATM Mangament

Review Source

Moses K.  
Bank Clerk  
Financial Services  
Used the software for: 1-2 years

### "Robust and Flexible CBS"

May 9, 2018

5.0

Stable core banking system that supports innovation

Pros

Finacle offers an open architecture and allows integration with other applications and platforms allowing delivery of innovative solutions

Cons

Requires a lot of customization to be able to meet business functionalities. Support can also be difficult owing to geographical differences and sometimes language barriers

Review Source

James E.  
Paying teller  
Banking  
Used the software for: 2+ years

### "Banking services"

December 3, 2018

5.0

Banking services

Pros

Display wrong Account number if is not correct when entry

Cons

No significant signature like,no sequence for individual, only display multiple entries sequence

Review Source

BA

Bharat A.  
Regional head sales  
Banking  
Used the software for: 2+ years

### "Reivew for finacle"

March 24, 2023

5.0

Superb experience,after using this i always suggest everybody to purchase and use this software

Pros

Its superb features and transaction monitoring and mainly user transactiin security

Cons

Its nothing like least , every thing is good but it takes little time to login but its good for security too

Review Source

pN

patrick N.  
Former banker  
Banking  
Used the software for: 2+ years

### "Is there a better one than this? not cheap to tell"

February 15, 2022

4.0

Due high costs of implementing such systems, you can involuntarily often conclude you have the best at hand

Pros

Finacle core banking solution is a highly customizable banking platform. From an active front and back office user experience, I can attest to its ability to categorize many users with different levels of functions and user rights with high level of audit trails and reports generation. It offers great inter branch interactions while maintaining the right levels of separations and authorizations.

Cons

Meaningful customization as use as intended meaning putting a lot of hour in training and often seemed complicated especially for first time users.

Review Source

JK

John K.  
Credit Officer  
Banking  
Used the software for: 2+ years

### "The tool simplifies Core Banking - Its a product to watch"

October 18, 2022

5.0

Pros

With the tool, it makes the core banking easier since it comes with multiple menu option which makes it easier to perform all the financial task. When it comes to security, you are able to administer rights and privalleges to different level of staffs depending on the task at hand. Using the tool you are sure that you will score 101% when it comes to compliance and financial management and tracking.

Cons

As an easy tool to use, I have nothing against the tool

Review Source

TF

Teresa F.  
BOA II  
Banking  
Used the software for: 2+ years

### "Finacle Banking Software"

December 10, 2020

5.0

Finacle software was able to do what we expected and provide the solutions we needed within our environment.

Pros

This software was easy to navigate through and learn how to use. There were hardly any glitches and when we did have any issues, our in-house tech professional was well-trained and was able to assist or sort out any problems swiftly.

Cons

I have no issues with this software. In the banking industry, reliable software is vital to any financial institution's operations. This software was reliable and functioned well in our work environment.

Review Source

Elliot Osazuwa U.  
ICT Manager  
Oil & Energy  
Used the software for: 1-2 years

### "Finacle the Savior for Finance Business"

December 26, 2020

4.0

I have used this Software for over a year and so far it is good.

Pros

Finacle has a nice user friendly interface, its fast and it organizes data in a very simplified manner.

Cons

Personally the only challenge with finacle is the cost of purchase which is quite expensive to the Lower and middle class businesses.

Review Source

SS

Stephen S.  
Banker  
Banking  
Used the software for: 2+ years

### "Finacle: Banking Made Easy"

November 2, 2021

4.0

Serving customer was made easy as this is our major core banking system, integration with mobile money services has even made customer service much simpler and faster.

Pros

Finacle is a 360 software that offers core banking capabilities, integration with other systems is very possible and it has a highly secure environment.

Cons

One area of improvement I would recommend is centered around timely updates so as enable customers experience additional features.

Review Source

SK

Sunaina K.  
Assistant Manager  
Banking  
Used the software for: 2+ years

### "One of the best in the Industry"

September 8, 2020

4.0

I had a great experience with this Software and would highly recommend it those who are considering to make a change for their banking organisation.

Pros

It is easy to use and anyone in the organisation can master the functionalities with practice. It is fast, reliable and gets the work done!

Cons

Customisation can be challenging. Also, it would be great if we can integrate it with other banking software that we use so that it can save us time in import and export of data.

Review Source

KD

Kaushal D.  
Business Solutions Manager  
Banking  
Used the software for: 1-2 years

### "Looking for Treasury Management System? Check this out."

September 21, 2019

5.0

Overall process from planning to go production support handover was smooth and well organized. Superb team on site as well as from India to cater the exact client requirement.

Pros

The system is fully configurable by use of system level as well as user level built in parameters. In Addition, new parameter creation, script level function handling can be done to best fit the customer requirements. Integrations with leading trading platforms such as Reuters, Bloomberg, TradeSTP etc is available in the base product.

Cons

The web services are not support in v11. Tool has to be installed in each end user PC.

Review Source

gA

gihan A.  
consultant  
Banking  
Used the software for: 2+ years

### "Finacle - Limit to sky"

November 19, 2019

5.0

It was very nice to work and easy of working. even a fresher to a banking system can be learn easily

Pros

it is a very user friendly system which has lots of options.

Cons

All the features are very useful since i don't have such feeling

Reason for choosing Finacle

user friendly, error free, good system and easy to use, easy customized, well defined workflows

Review Source

VR

Verified Reviewer  
banking tainee  
Banking  
Used the software for: 6-12 months

### "Best for banks "

April 28, 2021

5.0

Pros

It is a simple application to use and it allows banks to launch new products and services in less time, to gain a significant return on transformation investments.

Cons

Sometimes it takes a long time to process and submit a request.

Review Source

SA

Selene A.  
International Banking Analyst  
Banking  
Used the software for: 2+ years

### "Finacle"

February 26, 2021

2.0

Definitily can be better, but for the thing i do is enough the way it is.

Pros

When i need to see reports of trade, it's helpful to analyze the behavior of the clients.

Cons

It's difficult to understand the languague of the commands, definitly you have to memorized all or look the manual.

Review Source

PB

Pradeep B.  
Assistant manager  
Banking  
Used the software for: 2+ years

### "Review for finacle"

December 6, 2018

5.0

This is user friendly for experts, for new users they can use master path, I learnt many think in finacle in banking sector, I'm very satisfied with this software.

Pros

Master path is very good, very help for viewing account details, we can see and operate the account very easily.

Cons

Date changing option we don't no, how to authorize the cases, what is is use of date changing option we are not aware.

Review Source

VR

Verified Reviewer  
Product Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Finacle - Quintessential Banking Product"

July 15, 2020

4.0

Pros

Mobile Banking Internet Banking Ease of Use Retail Banking features

Cons

Implementation & Customization is tougher.

Review Source

AG

Alpeshkumar G.  
  
  
Used the software for:

### "Universal Solution For Banking"

December 14, 2016

5.0

I have worked on Finacle for the brief period of 8 months for one of the biggest bank of India for their retail banking arms. Finacle is a great product in terms of Retail banking for service and product innovation for retail banking. Finacle is configurable in a great way and it's feature rich for Online Banking, Customer Management. Finacle technical support is outstanding and response time from Support team was phenomenal and professional to the core. For Developer this product suite requires extensive learning curve and cost and Training is provided by Product owner organization.

Review Source

PS

Pratul S.  
Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great Product "

July 14, 2020

4.0

Pros

Great product easily customizable and easy to use

Cons

While this product is great it can be made more customizable and easy to integrate with other products.

Review Source

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