# Page 3 | ALLDATA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ALLDATA the right Auto Repair solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010667/Alldata/reviews --- ALLDATA 4 (96) [View alternatives](https://www.capterra.com/p/10010667/Alldata/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ALLDATA ## Showing most helpful reviews Showing 51-75 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elias L. President & Ceo Used the software for: 2+ years ### "Gets the job done with little features. " October 11, 2017 3.0 It's a generic software that works but had lots of limitations. Pros Easy to use and train employees to use. Pc based using an sql server. Doesn't have long delays when starting up. Like the recommended services capability. Cons Lack of support for management program. No updating in last 5 years. System crashes daily and requires stopping app and then restarting. This is ridiculous and happens way too much. Review Source VR Verified Reviewer Owner Automotive Used the software for: 2+ years ### "Great Software" November 27, 2019 5.0 Pros I like how diagnostics are at my fingertips. I can look up certain items on a vehicle or I can look up a code and either way I am able to gain all the information needed. It is easy to use. If I ever have difficulty or questions I call and they are so professional and help me right away. Cons I can't honestly say that I dislike anything about the program. Review Source MM Michael M. Shop manager Automotive Used the software for: 1-2 years ### "Getting better every year" November 27, 2019 3.0 I find that you either love it or hate. I find it to be sufficient for what we need to do but at times it is found that labor times used will end up costing us labor hours due to the lower than normal posted times in the labor guide. However, the how to's and diagnosis help is great. Pros Ease of use, lay out and search options. Very easy to look up even complicated labor times and procedures. Cons Inconsistent labor times. We sometimes use a different labor guide because we find the labor times listed sometimes reflect only the warranty time and not the cash rate which is frustrating because some jobs can have a variance of 4-5 hours between alldata and the labor guides we have available to us. This is the case with most model year vehicles that have no been out for a minimum of 3+ years (i.e 2018 model vehicles have little to no labor ref right now on the platform) Review Source WC William C. Technical Support Manager Automotive Used the software for: 2+ years ### "Search menus are a little cumbersome but not bad once you become familiar with it." April 13, 2017 3.0 Our company uses it to find information on the car audio related side (steering wheel control circuits, radio, amplifier and safety/convenience schematics). Newer vehicles often don't have the information we need (vehicles that are within 3 years of the current year) but AllData is quick to send you requested documents to email (within 30 minutes) and the process to do so is rather simple. Sometimes we need an immediate answer due to having someone on the phone, so the wait when the info is not on the site is not always ideal. Pros Lots of vehicle information available with a few clicks on the site. When it is not available for immediate access, they are quick to send you specific information if you send in a request. Cons Newer vehicles don't typically have much information available and if you need it in a hurry, it is not ideal to do the information request and wait for them to email it to you. Review Source JG Jay G. Manager Automotive Used the software for: 2+ years ### "Works Well For Our Shop" November 7, 2022 5.0 It really helps when you are in a bind and need to figure something out. Pros I like the estimates it gives so we can give a customer a quick estimate. Cons Sometimes there just isn't enough information Review Source SS Shayne S. Owner Automotive Used the software for: 2+ years ### "Great automotive software but slow updating information" January 15, 2020 4.0 Alldata allows us access to valuable automobile information and service maintenance records. Pros I've used Alldata for the last 15 years. The software is easy to learn and use and provides valuable information necessary to our business. Cons We've had problems with system updates and accessing the latest vehicle information. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Reason for choosing ALLDATA Alldata was easier to learn and use. Review Source Ray B. Fixed Operations Automotive Used the software for: 2+ years ### "Alldata Works" February 24, 2017 5.0 We use Alldata everyday to compliment our service repair business. Save valuable time and effort. Easy to use and search bulletins. Pros Ease of use web based Cons None Review Source NM Nick M. Manager Automotive Used the software for: 2+ years ### "Alldata is a must have for auto shops" September 18, 2019 5.0 We have used Alldata in our shop since it came out many years ago. We are happy with it overall. I don't think there is another information database that compares. Pros Alldata keeps the user interface intuitive and easy to use. The data is quality, the depth of coverage is thorough and I can't imagine not having it at our shop. Cons On rare occasions information that we need isn't there. There is a time lag to get info when we need it. There is no totally complete information database but I think Alldata is close. Review Source DC Devonna C. Admin Automotive Used the software for: 1-2 years ### "Carsons Auto LLC" June 2, 2022 5.0 It worked good for what we needed at the time Pros It is easy to use on most applications.. Cons There are several labor times that are not accurate Review Source VR Verified Reviewer Automotive Technician Automotive Used the software for: 1-2 years ### "A Mechanics Best Friend" March 28, 2019 5.0 Definitely helps make the job easier, especially when your a new tech and don't have experience on a lot of different car makes and models. Pros I love the knowledge base it has for so many vehicles. I can't even begin to recount how many times I've had to refer to this when working on a car I never have before looking for torque specs or using wiring diagrams for tracing finding shorts and broken wiring. Cons The UI could use a little work but nothing major, was very quick to learn it but I feel it could still be easier because sometimes I have trouble finding a specific part location or R&R procedure. Review Source DF Drew F. Service Writer Automotive Used the software for: 2+ years ### "Alldata is a must have" December 5, 2019 5.0 It is truly a must have for any automotive shop, it has great customer service and most techs destetadera how to use it Pros I really like Alldata for the immediate information it offers on just about every vehicle repair and parts. It is very informative. Cons There are time when looking up a vehicle for a labor rate and time, it does not offer an easy find and often you have to be more than a service writer to interprete the information Review Source PM Peter M. Business manager Automotive Used the software for: 1-2 years ### "All data review " December 10, 2023 5.0 Pros All data is so easy to use compared to other systems Cons Could do better in the electrical diagrams Review Source JG Julie G. Office Manager Automotive Used the software for: 1-2 years ### "Alldata repair " August 5, 2022 5.0 Pros The feature I like most is that its easy to use when finding repair hours for a vehicle by entering the VIN. You just key in the part and it pulls everything you need to know. Cons I have not found any aspects that are difficult to use. Review Source JM Jason M. Shop owner Automotive Used the software for: 2+ years ### "I’ve always used alldata and am familiar with it" December 6, 2022 5.0 Good. It’s always provided all my needs Pros I’ve been trained on it, I like shop key but refuse to buy anything snap on is involved with. Cons The wiring diagrams could be much better Review Source GS Gurdev S. Owner Automotive Used the software for: Less than 6 months ### "Dishonest sales people and poor customer service" January 19, 2022 2.0 This is the worst experience i have had with online service. These people make you sign up and try their product by saying check it for 3 months if you do not like you cancel it. Once you call back they do not return calls. When you ask for cancelation they tell you they have contract with you. This company is worst company than mobile providers. Please take my word do not use this product. Mitchell is way better and easy to use. This the worst customer service i have ever seen in years. This company is fraud and be aware of sales people. Pros There is not much to like with this software Cons Wiring diagrams for lot of vehicle not easy to use Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Better product and easy to use and best customer service. Review Source JH Julianne H. Writer Automotive Used the software for: 6-12 months ### "Excellent community but some issues with accuracy" April 14, 2019 4.0 I would recommend AllData if you're familiar with the software already and know which parts are very reliable and which ones are not. Pros I love the AllData community. You can look up troubleshooting issues based on other technician's findings in an intuitive way. This is really useful when you need a quick solution. Cons It's very expensive for what you get. Also, the wiring schematics are not accurate (wrong color codings for the wrong circuit). As long as you don't rely on those, you'll be fine. It's a pretty big deal though if you rely on them, which can really damage a car. Review Source SC Sarah C. Manager Automotive Used the software for: 2+ years ### "Very black and white system " March 20, 2019 4.0 It’s been very easy and good we are happy with the purchase just wish pricing was a bit better Pros It’s very black and white and straight forward not hard to navigate. The diagrams are a huge plus for our mechanics Cons I wish they’d offer more for the price you pay Review Source JC JERREE C. Sales rep Automotive Used the software for: 2+ years ### "AllData my review" June 4, 2020 5.0 Accurate and quick search details when lo ok king for color codes of wiring so that I can find the issue's I'm trying to fix. Pros Access to all make and model schematics. Details are fully explained and easy to understand. Cons No cons best software out there. No cons Review Source VR Verified Reviewer District Marketing Manager, Higher Education Retail Used the software for: 2+ years ### "Perfect for small or large repairs" March 8, 2019 5.0 Pros OE Data that does not have altered wiring diagrams. I know there are no mistakes. Super intuitive from related repairs to parts and labor. Cons Some of the older vehicles don't exist. Review Source JP Juan P. Owner Automotive Used the software for: 2+ years ### "Information " June 22, 2019 4.0 Endless information of vehicles Super easy to navigate Pros The software is always up to date. Electrical wiring diagram excellent and color coded Cons When internet goes down no service. Buts it’s not there fault it’s isp Review Source AH Angela H. Bookkeeper Used the software for: 2+ years ### "Great tool for our shop" October 3, 2017 5.0 Pros What I like most about Alldata is the fact that our technicians can log on and get vital information pertaining to a vehicle they are working on. Endless information is at our fingertips! Helps to streamline our workflow and as you know, time is money! Cons I don't like that there are restrictions about logging into Alldata. Sometimes, we need to access it in multiple places at once. Review Source tC timothy C. OWNER Automotive Used the software for: 2+ years ### "do not use this bad product" November 16, 2020 1.0 I paid them for over 20 years They tried to overcharge me at end of service Pros I knew how to use it because I had it for so long Cons They charged too much after identafix came out Review Source GA George A. Collision estimator Automotive Used the software for: 2+ years ### "Your stumped look in all data!!" March 14, 2019 5.0 Pros Type a vin in, click on a few things and boom! Your not stuck anymore! This program helps my shop daily! Cons Honestly nothing. This program is the best! Review Source VR Verified Reviewer Network Operations Manager / Systems Engineer Used the software for: 2+ years ### "Best product for those who enjoy working on their vehicles without going to a dealership. " March 9, 2018 4.0 Pros Excellent source of material for those who enjoy working on their vehicles - has a collection of documentation and diagrams for vehicle maintenance. Step by step for procedures with part numbers listed as well for buying the parts needed. Cons A little tricky to use if for newbies working on vehicles - the manuals are for those who have a general understanding at times. Not all manual are the same as dealer parts - creates some confusion at times. Review Source CF Celina F. Bookkeeper Automotive Used the software for: 2+ years ### "Not the best information tool for automotive. " April 21, 2019 3.0 Pros The program has clear images of the parts. Cons The program. Is not very organized, and the workflow is inefficient. Review Source Similar Products Featured