# Insight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Insight the right Salon solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010537/Insight-Salon-Software/reviews --- Insight 4.4 (135) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Insight Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews lf luis f designerArts and Crafts, Self-employedUsed the software for: I used a free trial. “It helps me keep appointments organized and invoices made easier when I'm in a hurry.“ July 11, 2022 ## Showing most helpful reviews Showing 1-25 of 135 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Manager Consumer Services Used the software for: Less than 6 months ### "I used this software for work and it worked pretty well for us." July 22, 2018 4.0 Pros I liked how easy it was to use once you get used to using it. It definitely made running the salon easier. Cons I found it wasn't the most user friendly software they have available, I found myself needing a lot of help at first. Review Source TH Taylor H. Frontline General Management Used the software for: 6-12 months ### "Seamless transition, and the solution to many issues we had in the past made Insight a smart choice." August 3, 2017 5.0 Pros The ability to find and run any report we may need in order to keep an eye on benchmarks and create goals is the most valuable tool for us. Insight makes it easy to look back in time, make changes where we need; as well takes the manual work out of marketing and reminders/confirmations of our appointments. We have been able to use the tools given to keep a closer eye on client trends and make sure we can solve even the smallest problems within salon functionality. Cons The thing that makes it a little harder to use is a small lack of customization in regards to what we can view on the appointment book screen, certain fees and services in our salon that don't really fit into any category or place, and the lost ability to add unlimited service providers in our quickly growing salon. Though Insight does offer the best they can when calling for solutions, and usually provides an alternative way of doing things. It is disappointing to have to continue to pay more each time we are ready to add a new feature. Review Source Response from Syntec Business Systems August 4, 2017 Hi Taylor, thanks for sharing your feedback! PP Paige P. Massage Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "The worst spa and salon software by far!" February 8, 2017 1.0 I joined insight 6 months ago and have had nothing but problems with this company. They never answer their phones, and when they do they seem not very interested in sorting any of your problems out. What I am most upset about was them turning off my program when I tried to call not once but twice to make a payment with them. I spoke to a rep who basically threw it in my face that they have a right to disable your account. I have had a lot of software and normally they give you a grace period especially since your trying to make that payment. Pros None Cons Rude Hard to get a hold of Review Source Response from Syntec Business Systems February 9, 2017 Paige, Thank you for your "alternative facts" based review. You may not be aware but all calls in and out of our sales and support offices are logged and recorded so the real truth (yes truth does still actually exist) is quite the opposite of your version. We have in fact tried calling you numerous times when your credit card is repeatedly declined and you will recall that it was you that was rude, called our customer service rep a "bitch" and hung up on her. The only way we could every get you to call us back was to disable the account that you were overdue in paying and then you were the rude one. All fees you have been charged are in accordance with the agreement you signed when your account was set up. The fact that you have "had a lot of softwares" is testament to the fact that your card always declines and the companies have to disable your account. We are quite happy to end our agreement with you and wish Mind Body the best of luck getting paid. The truth has set us free. CF Cheryl F. Salon owner Used the software for: 2+ years ### "Great customer service. " August 5, 2017 5.0 Pros We like everything! Easy to use and friendly customer service. Love the auto updates auto backup. Couldn't be happier. Cons Server can be slow, wish we could just log in and be more web based. Like quickbooks. Don't like the pay per text confirming. Should be less expensive. Review Source Response from Syntec Business Systems August 5, 2017 Cheryl, Thanks for the review. In regard to the text messaging costs you might want to call the sales office (1-888-919-5841) and ask them about upgrading to the Deluxe Cloud service which includes a fixed amount of SMS credits each month. For regular text users, this usually works out to be a less expensive solution. RR Ryan R. Owner Used the software for: 1-2 years ### "Amazing experience- the company really cares about you and stands for their product " December 26, 2017 5.0 Pros Amazing experience from the start. Sales got me best fit and deal. Support helped set me up the first phone call I made on the equipment arrived. Every time we had questions they answer the call right away and they are very very knowledgeable. I also had two reports I needed to be tweaked to how I am managing my business and I actually had discussions with the President of the company who went completely above and beyond with his whole team to get the report modifications (a LOT of work too) ahead of the regular release schedule because they knew how much they impacted us. I recommend this as the definitive and premiere salon software to use. I could not imagine a better piece of software with a company ran by better people in the world. I feel like we got lucky by selecting Insight! Review Source Response from Syntec Business Systems December 27, 2017 Thanks for sharing your experience, Ryan! tF tal F. President Health, Wellness and Fitness Used the software for: 2+ years ### "slow ,too many clicks,not clear" March 15, 2018 1.0 NONE! Cons Nothing. This program needs an upgrade urgently.Dealing with customer service in the States....need i say more. Plus for Canadians its in US DOLLARS. Review Source Response from Syntec Business Systems March 21, 2018 Tal, Perhaps you should check your facts before posting. The software is being constantly upgraded and if you are referring to the "look and feel" you have the ability to customize the appearance to look any way you want it to (something none of our competitors offer). While we do have offices in the USA, we have our customer support offices in Edmonton AB Canada and our sales office in Richmond VA. So, when you call for support you are talking to Canadians. Lastly, you have been billed your monthly subscription fees since Sept 2016 in Canadian funds not US Dollars as you claim. We appreciate that clients are free to have an opinion however yours is based on the fact that you told us yesterday that you were going bankrupt and told our staff member to go "eff herself." Please grow up and behave like an adult. rP rupal P. Owner Hospitality Used the software for: 2+ years ### "Excellent " August 2, 2017 5.0 I can't run my spa now without this software Pros Easy to manage and quick at help. I like their remote access too. I am going to start their SMS tool to do reminders for client that's great it save lot of time. Cons I can't move all appointments at once and that's only my concern. Oh yes I would like to have their birthday pop up for that month beginning for all month of birthday but instead it is from day to day month goes. Review Source Response from Syntec Business Systems August 2, 2017 Thank you for the review, Rupal! In the System Setup area, you can actually choose when you want to be notified of birthdays and anniversaries. For example, you can ask Insight to let you know if the client's birthday is within 30 days of the current date. If you have any questions, give our support team a call (1-800-805-4532) and they will be happy to assist. HV Hannah V. Hairstylist/Owner Consumer Services Used the software for: 2+ years ### "Great program for my salon" February 15, 2017 5.0 I've been using insight for 11+ years at the salon I've been working at. Just recently opened up a salon in my own home, and chose to use the ro gram for my new business as well. I have now used the installed version and the cloud version, and both are easy to use. If unfamiliar with the program, it takes a bit to set-up, but the customer service is great, so they can help you out so you get the most from the program. Highly recommend! Pros Easy to use and has all the information I need to run my business. Cons I'm not a fan of the iPad/iPhone version. True touch screen capabilities are lacking, as you have to find the cursor and drag with your finger. Would like to have an installed version for Macintosh computes as well, as opposed to just the cloud version. Review Source KT Kendra T. Owner/Operator Retail Used the software for: 2+ years ### "User friendly and a helpful support system." August 10, 2017 5.0 Ease of understanding how my salon is performing. Pros You can't "mess" anything up that cannot be corrected. It is easy to train staff and extremely user friendly just "surfing" through reports. Cons Not having an integrated electronic signature program for credit card processing. Keeping printed receipts is outdated. Review Source Response from Syntec Business Systems August 10, 2017 Kendra, we actually do have an integrated electronic signature pad for credit cards but it isn't part of the Insight software...it is part of the cc machine you use with Insight. I see from your account that you don't yet have integrated payments with Insight so if you call our sales office at 1-888-919-5841 they can give you all the info you would need on getting a signature capture device for credit card processing that will fully integrate with Insight. BC Buffie C. Owner manager hairstylist Used the software for: 2+ years ### "Love love insite" November 4, 2016 5.0 Customer service is fantastic ! Anytime I need help they're always so helpful, friendly and never condescending. A special thanks to Tara Woleben, who was so gracious with me! Pros Everyday ease. Great customer service Cons Features that seem too complicated. Whish someone could personally come down to explain Review Source Response from Syntec Business Systems November 4, 2016 Buffie, Thanks for the review. While it would be nice to be able to personally visit every one of our clients to show them all the features, that might get a little expensive and time consuming. However, our support staff can log in to your computer over the internet and show you any of the features you are confused about to ensure that you are able to fully utilize the software and reap all the benefits. Just call customer support whenever you have some free time and they can go through it with you. EP Erin P. Owner Used the software for: 2+ years ### "I used this software for the 10 years that owned my day spa and loved it!" July 19, 2018 5.0 Ease of running my day to day business as a salon and day spa. Pros My favorite part of the software would have to be the appointment book feature. The appointment book made it so easy to schedule appointments and had plenty of resources that helped us stay organized and not double book services. Cons My least favorite part of the software was probably the payroll feature. Although it kept track of everything as it should, it was not always kept up to date with current taxes and such. Review Source TB Tristen B. Owner Used the software for: 2+ years ### "It works very good " August 6, 2017 4.0 Pros I like that it pretty much has everything u need to run your salon/spa enjoy being able to do payroll on it Cons Not being able to put a master password on just something instead u have to use a password for everything . Would be nice to not get our staff to see everything but it's annoying to have our girls always type in a password. Wish it wasn't so much to add another computer on to it as well. Review Source Response from Syntec Business Systems August 8, 2017 Thanks for the review, Tristen. EG Eva G. Owner/Hairstylist Consumer Services Used the software for: 2+ years ### "Love using Insight for my business. Keeps everything organized and makes my scheduling so easy." December 18, 2017 5.0 Pros I love that it keeps track of all my sales/purchasing, in essence, does my"books". So at tax time I can just print off a few pages and bring them to my accountant and done. Also love that I can put my client records in the system, and that it keeps track of client purchases so I can back and see what they've purchased when they've forgotten what kind of product they usually use. Review Source Response from Syntec Business Systems December 19, 2017 Thanks for the review, Eva! TE Tiffany E. Salon owner/stylist Telecommunications Used the software for: 2+ years ### "Everything you need. Works great! Tons of options! " August 5, 2017 5.0 Scheduling is easy. Pros I love there is so many options, I've used it for almost 5 years and still finding new things to do with it. Cons I wish the texting reminders options were better, not a huge fan of having to buy the "tokens" for each text. Review Source Response from Syntec Business Systems August 8, 2017 Thanks for the kind words, Tiffany! We recently introduced Insight Deluxe Cloud which includes a monthly allotment of text messaging credits. Give our Sales Team a call (1-888-919-5841) for details and pricing. AE Angie E. Owner Consumer Services Used the software for: 2+ years ### "The Best Salon Software!" December 10, 2016 5.0 We've been with insight for 9 years and love it. It does everything going email need it to, and, most importantly, it supports full payroll. It makes everything so much easier! Pros Full payroll. Cons I wouldn't mind a few, more specific reports and some different functionality regarding resources. Review Source Response from Syntec Business Systems December 11, 2016 If you have any ideas for new reports, please feel free to submit them to requests@salon-software.com and we will do our best to work them into an upcoming future release. LP Laura P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Insight for salon & spa" December 16, 2016 5.0 It has worked great for our salon! We are contemplating the online version but still reading reviews. Pros Record keeping Cons When it gives errors and that you cannot add a tip to the gift cards when people purchase them Review Source Response from Syntec Business Systems December 16, 2016 Tips can be added to the amount of the Gift Card purchased and you can also include the amount of the taxes as well. If you need help in knowing how to do this feel free to call customer support and ask. LC Leah C. Independent stylist/Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Very user friendly!" December 20, 2016 5.0 I switched over to Insight after using several other types of software designed for Salon use. This one was super easy to pick up and has some great reports I utilized daily. No longer using because I switched salons and they don't have a computer. Wish I still had it! Awesome! Pros Very user friendly Cons Not sure it has an app? Would love that feature for online booking Review Source Response from Syntec Business Systems December 20, 2016 Yes we do have apps for the staff to use as well as online booking for clients to book their own appointments. If your new salon doesn't have a system tell them to call the sales office and we will get them set up and you qualify for a referral reward. LB Lori B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great booking program" February 19, 2017 5.0 Love the customer service, always so great! Whole system is easy an friendly to use. Highly recommended. Have been using for 7 years. Pros Ease of use. Cons If I could tweak a few things to work with what I need it to do. Review Source Response from Syntec Business Systems February 21, 2017 Thanks for the review, Lori! Give our customer support team a call about these tweaks, and we'll see what we can do. We're always looking for feedback and ideas on how to improve the software! GH Gretchen H. Owner Used the software for: 2+ years ### "Our overall experience is good with Insight. I have nothing to compare to but really satisfied. " December 24, 2017 4.0 Pros We really love online booking. I also love that we are hosted and get all the tech support when we need it. Cons When there are glitches every now and then and things don't operate smoothly. We have had online booking appts. Not show up in our schedules. Has happened about three times. Review Source Response from Syntec Business Systems December 27, 2017 Thanks for the review, Gretchen! KR Kelly R. Owner Consumer Services Used the software for: 2+ years ### "Satisfied client since 2001" November 4, 2016 5.0 I've used Insight Salon Software since opening my salon in 2001. It has seen my business through both growth and simplification. Customer support (barely needed) has always been both quick and effective to resolve questions. I've recommended it to other salon professionals and will continue to do so. Thank you Insight! Pros Ease of use Cons Nothing comes to mind Review Source AH April H. Owner Consumer Services Used the software for: 2+ years ### "Happy with service and function " January 9, 2017 4.0 We are a full-service tanning, hair, spa and laser center. Insight is able to run our tanning beds as well as track laser packages. Customer service has always been easy to access. Pros Ease of use, customer service is acceptable and consistent. Cons There are reports that I would like but are not available. Review Source JD Jeffrey D. Owner Used the software for: 2+ years ### "I love insight!" December 9, 2016 5.0 Insight is the easiest! I have used this application for yeas now. I have never had an issue. The support is so great. We are a small Salon, but with Insight we have everything under control! Pros the ease in adding client info. Cons I don't use it to its full potential. Review Source ID Israel D. Owner Consumer Services Used the software for: 2+ years ### "7 years and happy " October 25, 2016 5.0 We have been using insight for 7 years and have been in business for 13 years I wish we would have switch earlier best customer service Pros It is easy to master and learn Review Source Response from Syntec Business Systems October 26, 2016 Thank you Landmark Salon & Spa, we value your feedback. Insight Software Team DB Donna B. Owner Consumer Services Used the software for: 2+ years ### "Salon 35 review" October 25, 2016 5.0 We have had Insights since August 2013 and have never regretted the switch. Customer support and communication are great as are updates. We love that there are no monthly fees Pros No monthlybfees Cons Hard to read manual Review Source Response from Syntec Business Systems November 2, 2016 Thanks for the feedback, Donna! cM crystal M. owner Used the software for: 6-12 months ### "Mixed Frustrated to the at times with how the online part works and then ok." September 16, 2017 5.0 Pros The support staff most of them are awesome. The can get to the bottom of things with in an hour most of the time. Cons To many screens to open and close to book appointment from start or to do any thing really .. Time is money. Review Source Response from Syntec Business Systems September 18, 2017 Hi Crystal, thanks for your review. You shouldn't need to open and close multiple screens to book an appointment, however this may be due to your system settings. We would love to help make your process more efficient and to get your feedback if there is a way to make it better. Please give us a call (1-800-805-4532) when you have a moment. Talk to a Capterra advisor for free and get results within 15 minutes.