# Surpass Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Surpass the right Library Automation solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010536/Surpass/reviews --- Surpass 4.8 (128) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 28th, 2026 # Reviews of Surpass Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews MC Mia C Community Engagement TechnicianNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “What I like most about Surpass is its strong library management capabilities, security features, and customization options. While there is a learning curve, the system is intuitive and makes book cataloging, managing the library catalog, and tracking materials efficient and reliable.“ January 8, 2026 JG Judy G LibrarianLibraries, 11 - 50 employeesUsed the software for: More than 2 years. “I only have one complaint...You can't make 13 digit barcodes...or I can't figure out how...“ January 13, 2026 MG Marjorie G Library VolunteerLibraries, 2 - 10 employeesUsed the software for: Less than 6 months. “Overall, the system has greatly improved the way I manage and present our library’s collection, making it both user-friendly for patrons and practical for administrators like myself.“ September 3, 2025 TP Ted P Library Team leadReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “Label printing is imperfect.“ February 8, 2025 DD Donna D Volunteer librarianLibraries, 2 - 10 employeesUsed the software for: 1-2 years. “The web page is a nice addition for our patrons to search for titles within our listings and find out what is happening in our church library.“ March 4, 2025 Devendra Kumar S Manager Information Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “One of the main cons of Surpass software is the lack of customization options. While the software is designed to be intuitive and easy to use, users may find that they are limited in the ability to customize their experience.“ January 24, 2023 SE Sue E librarianEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “Our PK-8 private elementary school library used the non-cloud based Surpass system for 15-20 years. When we decided to move to a cloud based platform, we looked at two other vendors before deciding that Surpass was by far the best option.“ October 1, 2024 RC Rachelle C LibrarianLibraries, 51 - 200 employeesUsed the software for: More than 2 years. “The hardest part to Surpass for me, is updating all the new students at the beginning of the school year. “ March 10, 2023 ## Showing most helpful reviews Showing 1-25 of 128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David N. Church Library Volunteer Religious Institutions Used the software for: Less than 6 months ### "Not Too Old to Learn" June 23, 2024 5.0 Pros It appears to be very easy to use. As soon as we received our login information we started work inputting our books into the system. Cons I haven't come across anything I don't like so far! Alternatives considered [Atriuum](https://www.capterra.com/p/8953/Atriuum/) Reason for choosing Surpass Price and the fact that I actually had someone respond the same day I requested information. Review Source Response from Surpass Software July 1, 2024 Thanks for the review, David, and welcome to the Surpass family! We're happy that you're finding Surpass easy to use. I think you'll be happy when you discover that we're just as quick to respond after the sale as we were before! MC Mia C. Community Engagement Technician Non-Profit Organization Management Used the software for: Less than 6 months ### "A Flexible System That Improves with Experience" January 8, 2026 5.0 My overall experience with has been positive. While there is a learning curve, the system is secure, customizable, and effective for library management, book cataloging, and tracking both circulating and non-circulating materials. Pros What I like most about is its strong library management capabilities, security features, and customization options. While there is a learning curve, the system is intuitive and makes book cataloging, managing the library catalog, and tracking materials efficient and reliable. Cons What I liked least about is the initial learning curve. While the system is robust and customizable, it can take time for new users to become comfortable navigating all features without additional guidance or training. Switched from [ResourceMate](https://www.capterra.com/p/40056/ResourceMate/) Stronger security and access controls for staff roles and sensitive data Review Source Response from Surpass Software January 9, 2026 Hi Mia! Thank you for taking the time to leave feedback for us. I'm happy to hear that you are satisfied with your Surpass experience and am especially glad to hear that you are finding it efficient reliable. We're doing our best to make it so! I appreciate your thoughts regarding the learning curve. We've put a lot of effort into growing our documentation and video libraries over the past couple of years and will continue to do so in order to make onboarding as simple as possible. If you have any ideas for content that you think new users would find helpful, please let us know! JR Jill R. Teacher Librarian Libraries Used the software for: 6-12 months ### "Proceed with Caution" January 19, 2022 3.0 Pros I like the bright colors on the catalog. I also like that you can catalog books by just typing in the title and author. Cons The follow-up by the Help Desk is pretty much non-existent. The chat feature does not work so if you put in a ticket, you have to log in again to see if your question has been answered. I was hoping it would send me an email. It is also very slow when checking in books. Reason for choosing Surpass We thought it would be a smooth transition. Review Source Response from Surpass Software January 22, 2022 Hi Jill. Our support is one of the things people like best about Surpass, so I'm disappointed and concerned that we didn't live up to your or our own expectations. We would like to find out why chat wasn't working for you and why you didn't receive email updates on your support ticket. Perhaps we don't have your correct email address or our email went to your spam folder. Please reach out to us. We want to make sure you have a great experience with Surpass. KH Kathleen H. Coordinator Information and Resources Health, Wellness and Fitness Used the software for: 2+ years ### "Best Library Acquisition!" April 4, 2025 5.0 has exceeded our expectations and needs. However, it's also simple to use and small enough to manage, and the customer service is immediate and personal. Very happy with our decision to go with Surpass! Pros Customer service is excellent. They respond within minutes to my questions, and are extremely helpful and patient. The OPAC looks amazing and is easy to use. It's also quick and simple to catalogue new entries. Perfect fit for our small library! Cons Sometimes having to type the exact title to find the book in the Resource list. Alternatives considered [Mandarin](https://www.capterra.com/p/29128/Mandarin/)[Lucidea Integrated Library Systems](https://www.capterra.com/p/157700/Lucidea-Integrated-Library-Systems/) Reason for choosing Surpass The simplicity and look of the OPAC, the fact that is was customizable. The overview and orientation we received from when considering the purchase. Review Source Response from Surpass Software April 9, 2025 Hi Kathleen, Thank you for taking the time to leave us a review. We're so glad to hear that you are happy with Surpass and that you have enjoyed working with our customer service team! You indicated that the OPAC was one of the major selling points for you. We've done our best to create an inviting OPAC with rich and user-friendly features, so it's excellent to hear that you agree! We look forward to continuing to support your library! MG Marjorie G. Library Volunteer Libraries Used the software for: Less than 6 months ### "Five stars! Couldn't be happier!" September 3, 2025 5.0 Overall, the system has greatly improved the way I manage and present our library’s collection, making it both user-friendly for patrons and practical for administrators like myself. Pros I’ve had a very positive experience working with as an administrator. The process of inputting new resources is straightforward and efficient, with clear fields and options that make organizing materials simple. I especially appreciate the flexibility in customizing records, which allows me to highlight important details and ensure users can easily locate what they need. Navigating around the site is smooth and intuitive—the menus are well-structured, and search features are responsive and accurate. Cons There is nothing so far that I have not liked about . It has been a learning curve to navigate around the site, so expect to need some time initially. Alternatives considered [TinyCat](https://www.capterra.com/p/268527/TinyCat/) Reason for choosing Surpass We liked the customer service and the ease of using the product. Switched from [ResourceMate](https://www.capterra.com/p/40056/ResourceMate/) We were looking for a cloud based system for our library. Review Source Response from Surpass Software January 12, 2026 Hello Marjorie, Thank you for taking the time to review Surpass and share your experience. We work hard to bring our librarians a system that is both efficient and user-friendly, so it's exciting to hear that you have observed those qualities! SF Stacey F. Alliance for Children, Education Stars Program Director Education Management Used the software for: 1-2 years ### "The Alliance for Children Smart Start Resource Center LOVES Surpass!" December 17, 2024 5.0 The customer service is excellent. The software and online catalog is simple to use. The online catalog projects a professional image and gives patrons a highly functional way to search, select, and place holds on materials. Pros is easy to use, flexible, and always improving. We have recommended this software to other non-profit lending libraries that have reached out to us to find out how we developed such an amazing catalog. We have to confess that we have very little to do with it...it is Surpass! Cons Sometimes requested changes are not accommodated because we are a minority in the way we use (toy library for a non-profit rather than a traditional library). It can be difficult to navigate between functions (go from transactions to resource/patron, etc.), although this is improving. Alternatives considered [ResourceMate](https://www.capterra.com/p/40056/ResourceMate/)[TinyCat](https://www.capterra.com/p/268527/TinyCat/)[Koha ILS](https://www.capterra.com/p/229051/Koha-ILS/)[Follett Destiny Resource Manager](https://www.capterra.com/p/178363/Destiny-Resource-Manager/) Reason for choosing Surpass Ease of use, flexibility, beautiful catalog. Switched from [Follett Destiny Resource Manager](https://www.capterra.com/p/178363/Destiny-Resource-Manager/) Follett was not very flexible for meeting our needs and it was difficult to use. Review Source DD Donna D. Volunteer librarian Libraries Used the software for: 1-2 years ### "Excellent for our Church library!" March 4, 2025 5.0 Exceptional customer service - \[sensitive content hidden\] has been hands on to help with questions and figuring out even the smallest of details to make the system work for our needs. Pros Easy to manuever site and implement our catalog. The web page is a nice addition for our patrons to search for titles within our listings and find out what is happening in our church library. Cons N/A. Cloud has thought through everything to make this an excellent catalog for our use. Switched from [ResourceMate](https://www.capterra.com/p/40056/ResourceMate/) A storm took out our system and we lost our entire catalog. In researching for new system, the cloud was very appealing and other features made this the best choice for us. Review Source Response from Surpass Software March 6, 2025 Hi Donna, We're happy to hear that you are enjoying Surpass Cloud! I'm so glad that you are finding the program easy to use and that your patrons are enjoying the public catalog. I'm further pleased to hear that our support team has been so helpful in getting you adjusted to Surpass. Please don't hesitate to reach out as you continue getting settled. Thank you for taking the time to share your experience! MB Mary B. Librarian Education Management Used the software for: 2+ years ### "Five Star Customer Service" January 8, 2026 5.0 works well for our business and whenever there is a hiccup it is a pleasure to reach out and work with Customer Service. Pros My favorite thing about is actually the Customer Service. They have been quick, kind, empathetic and very positive every time I have reached out. This is very, very much appreciated. Cons There are a few things I would like to tailor to our specific office that I've been told are not possible, like removing due dates from the receipts. Review Source Response from Surpass Software January 12, 2026 Hello Mary, Thank you for taking the time to share your thoughts on Surpass. We are happy to hear that you have found our customer service team responsive and supportive. I believe I can speak for the whole team when I say we're all happy to be here and that we love supporting our libraries! I appreciate your honesty regarding the customizability options. We've tried hard to balance user-friendliness with customizability -- and we base most of our changes off of feedback from current clients. If we gather that more libraries would like to have the option to remove due dates from receipts, we'll certainly look at making that an option. In the meantime, I would recommend submitting a Wish List ticket so that if that option is ever added, you'll be the first to know! AD Annika D. Managing Librarian Music Used the software for: 2+ years ### "Great experience for smaller library collection" January 13, 2026 5.0 has been easy to use, has great customer service, and offers a great value that fits within my organization's budget. Pros We have a relatively basic version of , and it's an absolutely great value for our needs. The customer service is excellent and is the primary reason I would recommend this software to others; I always know that help is just an email or a phone call away. Cons The only thing that comes to mind is that the user interface in the basic version we use is visually a bit dated, but this has no impact on functionality. Review Source JG Judy G. Librarian Libraries Used the software for: 2+ years ### "Surpass is an Excellent product for our small library!" January 13, 2026 5.0 I helped catalog an entire library using old barcodes, new barcodes and everything in between. The ease of learning the program was so helpful as I trained others to help. Pros is very user friendly and intuitive. Any time I have had a problem they have helped me fix it. They go above and beyond to get it right. Cataloging is easy and labeling is easy. Cons I only have one complaint...You can't make 13 digit barcodes...or I can't figure out how...I really don't have any other complaints. Review Source Response from Surpass Software January 14, 2026 Hi Judy, Thank you for taking the time to share your experience with Surpass. We greatly appreciate it! I'm happy to hear that you have had great help from our team and that you find the cataloging and labeling process easy. As for the 13-digit barcodes, I suspect that's because 13-digit barcodes are typically a type of barcode called 'codabar' that may be different from the type you're currently using. If you would like to have us investigate that further, we would be happy to anytime! nH nicole H. librarian Education Management Used the software for: Less than 6 months ### "Love the Service!" February 1, 2025 5.0 I described it above. I have only positive things to say about . Pros As a new librarian of a small school library, I feel that the it was easy to master and to comprehend the basic functions of the program. And most importantly, the service is fabulous. Not only are there instructional videos on Youtube, but I can chat online to get help with a LIVE ASSISTANT without going through a bot first. The assistants, without fail, are patient, knowledgeable, professional and extremely helpful. Love it! I feel taken care of. Cons The time it takes to enter new holdings with an ISBN is too long. As for the rest, I can not give any constructive feedback as I am not fully experienced in using your program. Review Source Response from Surpass Software February 3, 2025 Hi Nicole! Thank you for taking the time to review our software. We're happy to hear that you feel taken care of by our team. That's our utmost priority! I also want to thank you for touching base about the Search by ISBN timing. There are some settings in your database that may be impacting the time it takes to pull a result, so I will take a look at these today and let you know what I find! In the meantime, the Quick Add feature will help you get through additions quicker. Again, thank you for your feedback! TP Ted P. Library Team lead Religious Institutions Used the software for: 2+ years ### "Terrific product for church libraries" February 8, 2025 5.0 CL is perfect for our small to medium church library. The price is reasonable and customer service is responsive and helpful. Pros \-It's very flexible - you can add as little or as much detail as you like. -There are multiple ways to enter bibliographic information. -I'm impressed that we can choose to search multiple library catalogs to do copy cataloging. Cons \-Label printing is imperfect. -Using the Add New by ISBN feature can be a bit slow. Review Source Response from Surpass Software February 12, 2025 Hi Ted, Thank you for taking the time to leave us a review. We're glad to hear that you are enjoying your experience with Surpass and that you find our program so flexible! You mentioned that you find the label printing imperfect and that the Add New by ISBN is a bit slow for you. If you haven't already, please feel free to shoot us an email or chat so that we can take a look at your settings and see if either of these issues can be addressed. AJ Ashley J. Director of Library Services Libraries Used the software for: Less than 6 months ### "First time experience with Surpass" August 28, 2024 5.0 This is my first experience with the library management system. I have used quite a few other systems in my long career as a librarian. So far I have been really impressed with the customer service whenever I have a question and the system is really intuitive and easy to use! Pros The customer service has been astounding. Everyone has been super responsive and quick to answer all my questions! Cons So far my experience has been excellent with , nothing bad to report. Review Source Response from Surpass Software September 10, 2024 Hello Ashley, Thank you kindly for taking the time out of your day to leave a review of our software. I'm thrilled to hear that you are enjoying your experience with Surpass and our support team. We've done our best to make the system as intuitive and user friendly as possible, so hearing your excellent review is encouraging! Welcome to the Surpass family and please don't hesitate to reach out if you need anything. We look forward to serving you. NM Nancy M. Textile Center Librarian Apparel & Fashion Used the software for: 2+ years ### "Surpass Software used by a Non-profit national center for fiber art" September 2, 2021 5.0 benefits are their excellent service Surpass they offer. No matter what question I have, they answer quickly, or see if something in the cloud can be changed to help my unique problem. I am a librarian at a non-profit national center for fiber art. We have a shop, classes, auditorium for guild gatherings, media room for producing online classes for our patrons, a library, a gift shop, three galleries for fiber art work, and a permanent Weaver's Guild group that has been in existence for over 75 years. Textile Center library has over 35,000 circulating materials. We have received \[SENSITIVE CONTENT\]'s Weaving Loom Library Research project. She passed away, but entrusted Textile Center with her 18 giant notebooks and hundreds of bits of information about weaving looms. We are in the process of making this into .pdf files so we can add those to our library for anyone in the world who is interested in finding information about Weaving Looms will have access to that information. I am not with an industry, so I picked Apparel and Fashion, but that is not what we are. Maybe add non-profit as a choice under "industry". Pros It is getting easier to use, but I can always call or chat and get great help when I don't understand something. I really love the service. That is vital to an organization. When I don't understand, or wonder about how something works, I know I can chat with a real person at . They will always be helpful, professional, kind, and funny. Julie and I have quilting in common. Hope her quilt retreat was fun. Cons I often need to print items, but there is "no printer" access, so I have to copy and paste to word to print what I need. Reason for choosing Surpass Many were for larger libraries, or too expensive, or non-responsive when I inquired. Review Source Response from Surpass Software September 3, 2021 We're thrilled that you're happy with Surpass Cloud! Please let us know what you mean by "no printer" access. All of Surpass Cloud's reports are designed to be printed or saved as PDFs. RC Rachelle C. Librarian Libraries Used the software for: 2+ years ### "Surpass has amazing support" March 10, 2023 4.0 Overall, I am very happy with . It's flexible and allows our school to enter the data into the system the way that works best for us. Pros The system is super easy to work with and learn. I'm not savvy with computers but the Surpass system is easy to navigate. Whenever I do need a helping hand, the support team is available to help. No waiting around for a call back or being put on hold. And the support team is super kind and easy to talk to. They understand what I am trying to ask, sometimes even when I don't. If there is a feature that would be nice to have, they are always making changes to fit the needs of the users. They truly do listen. Cons The hardest part to for me, is updating all the new students at the beginning of the school year. I wish it were easier. But the support team is always there to help me figure out any mistakes I've made and get it my information merged into the system. Review Source Response from Surpass Software March 13, 2023 Thanks for your review! We're so happy that you're happy! :-) We have some new features for connecting Surpass Cloud to your school's student management system, making manual updating of adding new student records and updating existing records easy and automatic? Get in touch with us and we'll tell you all about it. AM Alicia M. Librarian Education Management Used the software for: 2+ years ### "Surpass Software for Library use" August 17, 2023 5.0 Pros I enjoy because it is user friendly. The product seems to be well thought out, and is simple to use. Because of this, my first year being a librarian was an easy transition. My absolute favorite part is customer service. They are always friendly, helpful and available. Cons I wish that my small school could afford the cloud option with the newest features. Run a special so we can get on board with the times! Review Source Response from Surpass Software February 29, 2024 Thank you, Alicia! We're so happy that your "absolute favorite part is customer service." That's been our primary focus over the nearly 40 years that we've been doing this. KM Kristina M. Reading Intervention Teacher Libraries Used the software for: 2+ years ### "Surpass Library " August 31, 2023 5.0 Pros We recently upgraded to the cloud version and have been very happy with the ease of use and the customer service is excellent. Cons I feel there could be more options to delete patrons in bulk. Reason for choosing Surpass Great overall experience and what puts above other products is the customer service. Very personable, helpful, and easy to get in touch with. \[sensitive content hidden\] have been amazing! Review Source Response from Surpass Software February 29, 2024 Thank you, Kristina! We're so happy that you're continuing to put your confidence in us by migrating from Surpass for Windows to Surpass Cloud, that you're finding it easy to use, and that our customer service continues to be excellent! Please be sure to let us know about your ideas and wishes for new features such as bulk deleting patrons. For nearly 40 years, Surpass has grown and thrived based on listening to and implementing the ideas of the folks who use it everyday. JK John K. Chair operations Libraries Used the software for: 2+ years ### "Changing over to the Cloud" December 8, 2023 5.0 Works well for our Community Library. Easy to train new volunteers on its use. Pros The changeover was very quick and easy. Help screens are available for the pages that at first were a little different than Windows . But in a few moments, you can see the correct procedure for your transaction. Cons There are no cons yet. The changeover does need a little time to see the difference but then it is easy. We at the library have no real issues. Review Source Response from Surpass Software February 29, 2024 Thanks for the review, John, and thanks for making the leap from Surpass for Windows to Surpass Cloud. We're delighted that you're enjoying using it. We get a lot of cheers for the ever-present Help button that takes you directly to documentation and videos related to the page you're viewing. WK Wong K. Library Assistant Religious Institutions Used the software for: 2+ years ### "Great Library Software" October 25, 2023 5.0 Pros Easy to use, great tools to manage library works Cons Didn't find any cons, excellent tools and software Review Source Response from Surpass Software October 31, 2023 Thanks for the review! We're delighted that Surpass is working so well for you. MS Mary S. Media Clerk Libraries Used the software for: 2+ years ### "Surpass " February 16, 2022 5.0 Whenever I have a problem or issue the staff at is wonderful! Always friendly and professional. Pros Very user friendly and if you happen to have an issue their customer service is a call away! Cons There is nothing I can think of that I'd change. Review Source Response from Surpass Software February 17, 2022 Thanks for your glowing review, Mary! You're making us blush! lR lucy R. librarian Government Administration Used the software for: 2+ years ### "Small government library" July 23, 2021 5.0 We've used software products in our small government library for over 15 years and have been very satisfied with its tools, customer support, functionality and ease of use. Pros We like this product because it's inexpensive, easy to use, and can be installed on a secured shared local server. Cons I have no complaints about any aspects of the software. Reason for choosing Surpass There are very few OPAC products for small libraries. We were lucky to have found . Review Source Response from Surpass Software August 24, 2021 Fifteen years! Thanks for being such a loyal Surpass user and thanks for your kind words. CS Correy S. Knowledge Manager Utilities Used the software for: 2+ years ### "A robust, independent product that creates confidence due to its simplicity of operation. " April 20, 2018 5.0 Freeing up staff time for professional work, rather than being stuck doing repetive, clerical work. The speed with which the annual stock take happens now that we have a mobile barcode reader, and the resultant report from are just two of an endless list of benefits. Pros The logical grouping of features, the awesome customisation allowed in writing your own reports. The adherence to international standards (MARC, etc) made it super ease to integrate with my country's Bibliographic authority. The reassurance that when you power it up, it does not only appear on your screen, but it is working!! Cons The manipulation of fonts in reports is somewhat limiting when designing complex, comprehensive reports. Review Source TH Tami H. Volunteer Librarian Religious Institutions Used the software for: 6-12 months ### "Excellent Online Library Catalog" December 15, 2020 5.0 Pros Having this online catalog available has been great! The software works great and is excellent at customer service! Everytime I have an issue, they are helpful and responsive and resolve it. Our patrons love it and find it very user friendly! We're so happy with the decision to go with the Cloud version of Surpass software for our church library! Cons Because it's new, there have been a few bugs, but each time they are resolved quickly! Review Source Response from Surpass Software March 25, 2021 We're glad you're enjoy Surpass Cloud! We love what you've done with customizing your library's OPAC. KG Kay G. Used the software for: 1-2 years ### "Great Small Church Library Software" September 1, 2016 5.0 Being a former public librarian gave me a good reference point for choosing a software package for our church library. After several months of research, I chose the CL because of all of its features. The member functions - check-out, search, and reserve - are easy for the members to use, which was necessary as this is currently mostly a self-serve library. There is always a learning curve when learning a new database, but the database for maintaining the collection was not difficult to learn. It can be customized in many ways & do what you want. It is geared for growth. The IT help is amazing and patient. When learning any software, there may be questions or the occasional glitch. The sales personnel are not pushy. I have had it for two years now & would recommend Surpass to any library. Review Source LS Larry S. Volunteer Religious Institutions Used the software for: 1-2 years ### "Surpass Software Met Our Needs Cost Effectively" September 22, 2025 5.0 Our experience with Software has been very positive. We have had no problems. The learning curve was not high. Volunteers mastered the software quickly. Pros Software was a perfect match for our organization to automate our 5000 book library. Our organization is run by volunteers. The process to enter the collection into Surpass was straightforward and easy to learn. The support staff was excellent and available as we learned the system. We have moved from only in building use of our library to publishing our database on the web, with our members able to search the database from any place on the internet. We highly recommend the Surpass software. Cons We have had no problems implementing the software with the help of the support staff. The database being in the cloud made implementation quicker and more reliable. Review Source Response from Surpass Software October 2, 2025 Hello Larry, Thank you for taking the time out of your day to leave us a review. We're so happy to hear that your experience getting set up with Surpass has been so positive! We do our very best to make the software as user-friendly as possible. We look forward to continuing to work with you! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.