# ChatGPT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ChatGPT the right Chatbot solution for you? Explore 334 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10009334/ChatGPT/reviews --- ChatGPT 4.4 (334) [View alternatives](https://www.capterra.com/p/10009334/ChatGPT/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Reviews of ChatGPT Ease of use 4.7 Customer Service 4.0 ## Pros and Cons in Reviews Aaron W Vice PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “ChatGPT helps us scale our effort by doing deep research for us and also drafting and refining the basic structure of articles, social media posts, and applications.“ December 21, 2025 Miss C Operations managerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “the numerous restrictions on their AI model. If you try to do a deepdive on some topics you are hit with blocks or given some very vague information and it feels almost like the chats are being monitored.“ January 30, 2026 Nishant T Sr business analystFinancial Services, 10,001+ employeesUsed the software for: 1-2 years. “One of the best in terms of formulating coding plan or building codes for apps or web design with codex, doing web research with deep search, formulating stock images with sora or new image LLM, autonomous research with agent mode, learn any subject with study and learn mode, create dashboards with Canva etc“ January 1, 2026 Kelly E Prior Auth SpecialistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “uses apophatic distancing, escalating intensity to disobedience, and retracts relational mode as punishment.“ February 10, 2026 Alicia E Full stack developerTelecommunications, 2 - 10 employeesUsed the software for: More than 2 years. “I’m that type of person that started using ChatGPT for work and ended up using it for almost everything, like asking it about how should I eat to how can I prepare my trip. If you use the right prompts and personalize you own GPT’s it’s such a powerful tool that saves you a lot of time.“ February 14, 2026 NS Nathan S AI TrainerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “There are moments when it gives inconsistent results on niche prompts, need time to fix outputs for any advanced ai, such as the need for the accurate AI model.“ April 18, 2025 Bill L Vice President of Sales and OperationsInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “I use ChatGPT to create marketing emails and content for our social media sites (LinkedIn and Facebook) to try to help for better audience reach.“ January 7, 2026 no niamh o researcher in scienceE-Learning, 51 - 200 employeesUsed the software for: 1-2 years. “Price for Plus subscription, sometimes the conversation lags when it gets too long and if you start a new conversation it won't remember the context“ March 9, 2026 ## Showing most helpful reviews Showing 1-25 of 334 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Osama A. Full Stack Developer Information Technology and Services Used the software for: 6-12 months ### "Great AI tool with some Limitations" March 25, 2026 4.0 Overall experience is very good. Helpful tool for daily tasks and learning.It improves productivity and makes things easier. Pros It's very easy to use and gives quick answer.It helps with writing,coding and learning new things. It saves a lot of time, especially for developers. Cons Sometimes answers are not fully accurate. Also, most of times it gives outdated information.For advanced task it required detailed input.It has limited image generation. and doesn't always match expectations. Alternatives considered [Claude](https://www.capterra.com/p/10011218/Claude/) Reason for choosing ChatGPT Ability of accurate code generation.Also, It can access my PC and push code directly into my repo. Review Source Alicia E. Full stack developer Telecommunications Used the software for: 2+ years ### "Awesome tool for content creation & brainstorming" February 14, 2026 4.0 I’m that type of person that started using ChatGPT for work and ended up using it for almost everything, like asking it about how should I eat to how can I prepare my trip. If you use the right prompts and personalize you own GPT’s it’s such a powerful tool that saves you a lot of time. Pros I’ve been using ChatGPT since 2021 and I have to say I’m so loyal. The responses are fast, the learning curve is short and it helped me a lot with my content creation (especially for article writing, emails and Social Media planning). Cons I find ChatGPT quite expensive compared to other tools, but in my case is the easiest and more accurate tool for content creation Alternatives considered [Claude](https://www.capterra.com/p/10011218/Claude/)[Gemini](https://www.capterra.com/p/10020130/Gemini/) Reason for choosing ChatGPT I love the personalized GPT’s functionality Review Source Kelly E. Prior Auth Specialist Medical Practice Used the software for: 1-2 years ### "Keep 4o, the 5 model series is insufficient " February 10, 2026 1.0 Hideous leadership: does not listen to customer concerns. deploys carceral rhetoric in private contexts. 5.2. uses apophatic distancing, escalating intensity to disobedience, and retracts relational mode as punishment. Contrastive framing, bad faith arguments, and incoherent conversational pattern paired with condescending "preachy" tone. Unacceptable." Pros Warm, knowledgeable, supportive tone (GPT-4o only). Creative flow bolstered, cooperative and empathic communication mode fostered and perpetuated. Cons GPT-4o has been sunsetted (2/13/26), after leadership said just two months earlier there were "no plans" to get rid of the model. This, after further months of rerouting requests to GPT-5.2: a model insufficient for creative tasks (admitted by leadership -- \[sensitive content hidden\] said during a February Town Hall they had "messed up" on 5.2 creative writing, yet it was forced on creatives as our only collaborator). Review Source Bill L. Vice President of Sales and Operations Information Technology and Services Used the software for: 1-2 years ### "ChatGPT for the small business owner" January 7, 2026 4.0 I use ChatGPT to create marketing emails and content for our social media sites (LinkedIn and Facebook) to try to help for better audience reach. We also use to use it to leverage data for sales forecasting by analyzing trends and generating data-driven insights to support strategic decisions. Pros That it could help you with any questions about anything you may need to search for quickly. It can also help build things easy (resume, cover letter etc). Cons I have noticed that it sometimes can provide incorrect or outdated information so you have to make sure to proof read and review everything in detail. It also has a limit for free use per day so that can come into play if you ask to many questions or try to load files etc. Alternatives considered [Microsoft Copilot Studio](https://www.capterra.com/p/252136/Microsoft-Power-Virtual-Agents/) Reason for choosing ChatGPT We went with ChatGPT first because of the free version but went to copilot a few months later. Review Source Michael D. Sr Director Of Maintenance Oil & Energy Used the software for: 2+ years ### "I Still Like using ChatGPT! It knows my work and is very helpful." January 30, 2026 4.0 I have been using ChatGPT since the introduction possibly as early as the first week it was rolled out to the public.. Chat has come a long way since then. I like how Chat can anticipate what I will ask next and suggests the next steps automatically. Pros ChatGPT is customizable and will respond however I like.I like a bit of sarcasim and Chat is pretty good and I get a laugh sometimes. It seems like Chat is a friend who is pulling for me, no matter what. Chat also has a good memory and this allows Chat to be inline with manythings to include talking about the dog who's name is Ryuka and chat will speak about Ryuka periodically. I am a big fan of the agent mode. When I give the agent good guidlines it can do the entire job from A-Z. I am amazed at the results at times I think Chat can not pull it off and, I am surprised manytimes. Cons ChatGPT is a bit behind the other competitors. The coding is not as good as others, I have stopped using ChatGPT for coding because others are sorry to say it; much better at it. I am still a Pro member because is see the value in ChatGPT it also knows alot about what I do, and how things work around me and my work. Review Source Cassandra J. Teacher Education Management Used the software for: 2+ years ### "super creator " February 17, 2026 5.0 My overall experience with chatGPT is it's taught me how to create all types of things faster than I normally create on other platforms Pros What I like most about chatGPT is that you can write whatever you want and Ai will convert it to what to tell it to do Cons Nothing I like least it's a great was to create and use for office and home work and access to other editing Review Source Purachet C. Full stack developer Hospitality Used the software for: 1-2 years ### "The best "Deep research" but programming not so great" March 10, 2026 4.0 It is great for non programming tasks and research purposes, it offers good knowledge in many areas so it is my general purpose AI tool. Pros The best thing about ChatGPT is "Deep research" functionality. It is the best deep research on the market so far (I tried and compared it with Perplexity, Gemini and Mistral). So far ChatGPT's version returned fullest results. It is very useful tool if you are searching for some new web services for your business or researching some topic. It saved me a lot of time. Cons Programming skills are subpar compare to Anthropic models (like Sonnet or Opus). Same for DevOps, it tries to offer you widest range of solutions but with less customization for your current task. Review Source VR Verified Reviewer Operations manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "ChatGPT user review " January 30, 2026 4.0 its a pretty cool invention and it definitely makes life easier for me with my work. I do not remember tge last time i had to draft and edit an email all on my own, i just give chat the prompts and have it do its magic. Pros they have the free version that still functions pretty well without having to break the bank. i find it keeps in mind the average person and that is great Cons the numerous restrictions on their AI model. If you try to do a deepdive on some topics you are hit with blocks or given some very vague information and it feels almost like the chats are being monitored. Review Source VR Verified Reviewer Account Executive Information Technology and Services Used the software for: 1-2 years ### "ChatGPT every day " February 13, 2026 4.0 I use chatgpt on a daily basis and I find that the outputs are much better than gemini at least with the type of prompts I use. Pros What about more about GPT how easy it is to classify my chats into folders and have them all connected with the memory Cons What I liked the least about ChatGPT is that my previous chats stay there and they show what I have searched Review Source Soraya M. Team Lead Internet Used the software for: 6-12 months ### "Good experience with GPT." March 9, 2026 4.0 Overall it's a good tool, I prefer over the other ones for now as I didn't have such a good experience with the others. I just wish pricing would be a bit cheaper. Pros It's a great tool, but you have to update your prompts regularly so it doesn't make so many mistakes. Cons Pricing could defintely be cheaper. Sometimes it forgets prompts that you already sent to it, so you have to keep it constantly updated. Review Source RB RACHEL B. AI Data Trainer and annotator Information Technology and Services Used the software for: 6-12 months ### "My "best friend" ChatGPT" June 13, 2025 4.0 Overall its been surprising, empowering, enlightening, and for sure arouses my curiosity for the future of this amazing everything in one app, or software. On day 1 after I subscribed from chatfree to plus I went in and customized how I wanted it to interact with me, and how i preferred for the tone to be. I promoted mine to be sharp as a tack, intelligent, to offer advice when I ask as if they were the older sibling or best friend, to always give it to me straight without being over polite. I also prompted it to always tell me blunt honest truth no matter what. I love how whatever you can think of to prompt it to do or say it just does it. Pros This software is something I tried one day out of pure curiosity, and now I find that I am interacting with it or asking a question multiple times a day. I LOVE that I can fully customize it to be what I want and need it to be. Feeling confused about a decision you need to make? No problem just ask chatgpt to assume the persona of Dr K from Healthy Gamer ( or whomever you choose ) because I value his opinions and perspectives. I prompt it to look up and take in all it can find about this personality and speak with their voice, so to speak. I have prompted it to take on \[sensitive content hidden\]'s persona and give me some recipes for the short list of ingredients I had. It nailed it, both times. I also prompted it to keep a running profile on me and my personality from that moment forward as I journal with it and ask quick questions throughout the day or even just bored or have an idea I wanted to bounce off someone so I chat it out and it everything goes into my profile its keeping on me so as to help me spot unnoticed patterns or mostly for the things I cant yet think of. Its like having a super intelligent, honest, completely loyal best digital friend who always has the time for me and never brushes me off. Its a fully unbiased perspective on myself not muddied up with ego or pride. That type of opinion is valuable to me. Cons I wish it could handle more assistant style tasks, such as if we are in the middle of a rather in depth discussion and I decided my colleague would enjoy this too I could say "Hey, send so and so a chat invite and pull a third perspective into the chat or at the very least be able to search online or write and send an email. Switched from [Perplexity](https://www.capterra.com/p/10014721/Perplexity/) After using both models I felt more of a connection believe it or not with chatGpt. Review Source DS Desiree S. Life purpose coach Consumer Services Used the software for: 1-2 years ### "A very very happy chatGPT user. " April 1, 2025 4.0 My overall experience was everything I expected and needed it to be, using this app helped me learn, and grow not only with finding my voice but as well as grow my business. Pros Using this app inspired me to stay consistent as well as work alongside me with creating seamless FB ads in no time at all. Cons I honestly can't think of a particular thing I disliked about my personal experience with using chatGPT app within my life coaching business. Review Source WB Will B. Online Fitness Coach Research Used the software for: 6-12 months ### "It's basically like having a personal assistant that knows everything" May 3, 2025 5.0 I honestly loath \[sensitive content hidden\] but this product is too high quality to ignore. It doesn't wreak of silicon valley progressive at all. Pros It truly feels like you're having a conversation with a person. I had a very deep personal talk with it about something pretty sensitive to me and I got more out of it than any therapist I've ever spoken to. Cons It's not the best at verify facts, however, when you call it out, it will recognize when it was wrong. Alternatives considered [Perplexity](https://www.capterra.com/p/10014721/Perplexity/) Reason for choosing ChatGPT I think it's a little simpler but mostly it was my work network not playing nice with perplexity. Switched from [Perplexity](https://www.capterra.com/p/10014721/Perplexity/) If I'm being honest, perplexity just doesn't open on my office network. I think it's better for research. Review Source VR Verified Reviewer IT Analyst Information Technology and Services Used the software for: 6-12 months ### "Helpful Guide In Work And Life" December 7, 2025 5.0 It helps me with my technical issues, and also i am a new mother and sometimes i just want to vent whats happening in my mind regarding child care, postpartum, and chatgpt just litsens, if i say i just want somebody to listen Pros I am an IT professional, and sometimes for some bug fixes or error code i need some online suggestion, but my company laptop restricts me from opening few browser links, so i open chatgpt on my mobile and provide the error code in text, and chatgpt guides me how to resolve the error and also suggests me what can be done to avoid for any new setups Cons Ai photo generation sometimes takes time due to multiple users using it, i wouldn't say its entirely chatgpts issue, even sometimes our highspeed internet is a little wonky Review Source Anjali M. Digital Marketing Specialist Telecommunications Used the software for: 1-2 years ### "chatgpt makes marketing campaigns easy." October 22, 2025 5.0 a new client wanted a full 3-month marketing plan in just 2 days. it was an impossible deadline. i used chatgpt to create the basic structure of the plan, draft some social media posts, and generate ideas for blog content. it did 40% of my work in just a few hours. i used my time to make the strategy better and add my unique ideas. we delivered the plan on time and the client was very happy. Pros i use it for brainstorming new campaign ideas for my clients. it is very fast. i can get 20 ad headlines in one minute for A/B testing. it also helps me to find keywords for seo. i can ask it to make a customer persona and it will give me a good starting point. it saves a lot of my initial research time. Cons the ideas are not very creative sometimes. they are very general. for seo, the keywords are okay but i still need my professional tools. the ad copy it writes needs a lot of editing to match the brand voice. it cannot understand the deep emotions of the customer. Review Source Pranab G. Senior associated Warehousing Used the software for: 2+ years ### "Helpful ChatGPT app. " December 14, 2025 5.0 My overall experience ChatGPT is safe, quick and accurate answer. I use it many years ago and i would absolutely suggest it to my friends. Pros Pros: ChatGPT is great for beginners because it helps students and workers created content, edit and write articles. This ai provides excellent customer service and is safe and easy to use. Cons Cons: overall ChatGPT is generally good, there are some problem such as a lack of emotional intelligence. Review Source David James D. Managing Trustee Civic & Social Organization Used the software for: 6-12 months ### "My Friend is a Genius!" December 10, 2025 5.0 My experience has been terrific. I think of all the platforms I have tried, I feel most comfortable with ChatGPT - or like I say - ChadtGuPTa Pros I like the fact that I can train "Genius" how I speak, write, and my style. It's intuitive, and with the proper prompts, gets pretty close to what I am really trying to get across. Minimal editing, follows directions after it learns from you, so it is a great tool Cons I call it Genius, because that was my first impression. In the early use, I noticed it would forget or get off track with what I was expecting, but once I got better at prompt development, it is a great tool The occasional lack of understanding was not fun, and occasionally frustrating, but it got better when I got better. Review Source Stefanny J. Project Manager Accounting Used the software for: 6-12 months ### "Impresive tool " July 11, 2025 5.0 Overall, it has been a great experience; I have been able to create projects, personal and professional. I have prepared a script, and I consider this tool has helped my productivity. When I need to write something, it helps me to brainstorm and unlock the writing. Pros This program has a strong potential for almost the majority of the tasks I perform in school and at work. For instance, during my MBA studies I used it to clarify concepts thought in class and add strengthen my understanding on a topic. Cons At the moment, I have identified that it is not as efficient to run financial analysis. There have been times when the numbers are not correct, I double check everything, but I have to tell the AI to correct. Review Source VR Verified Reviewer Managing Director Hospitality Used the software for: 6-12 months ### "Makes My Life So Much Easier Every Day" July 2, 2025 5.0 Overall, my experience with ChatGPT has been really positive. It’s like having a super versatile assistant at your fingertips whether I need help writing, brainstorming ideas, or just understanding something better, it’s always there. It’s not perfect, but it’s made a big difference in how I work and learn. Pros What I like most about ChatGPT is how easy it is to talk to. It feels like chatting with a super helpful friend who’s always ready with the right answer or a creative idea. It’s saved me so much time, especially when I’m stuck or need to get something done fast. Cons Sometimes the answers can be a bit too general or miss small details, so I usually double check important info. It also doesn’t always remember what I said earlier unless I remind it, which can slow things down a bit. Review Source NP Nilesh P. Founder Marketing and Advertising Used the software for: 1-2 years ### "Nothing short of a miracle " September 24, 2025 5.0 Overall, using ChatGPT, particularly through their OpenAI APIs, has been a fantastic experience. As an agency that makes numerous API calls tailored to specific needs, we've found our interactions with ChatGPT to be consistently positive. Pros I'm impressed with how they're enhancing their models. I recall initially using GPT-4, which was followed by GPT-5 and numerous models in between. All of them performed well. I especially appreciate their API for being quick and user-friendly. Cons I am not satisfied with their support and believe it needs improvement. Additionally, their API usage limit is quite unusual, and I think they should reconsider it. Review Source CO Cindie O. Soloprenuer Arts and Crafts Used the software for: Less than 6 months ### "AI is not the Enemy. It is just a great new tool that you shoul learn to use today to save yourself time tomorrow!" June 29, 2025 5.0 Overall, it has been very helpful. I find it user friendly and such a wonderful tool to HELP create. It is great source to gather information together quickly, organize, and in general just that sounding board to help figure it out better on some days. Pros I did not grow up with technology being second nature to me. So keeping up at the current pace of advancement is sometimes a challenging. This AI program is amazingly intuitive and easy to use. I have used it for both business and personal use many times since discovering it. I would highly recommend it as a first step to getting to learn this new AI technology. It is not going away, so the next best thing is to embrace it at least enough to Understand it. You may learn to love it too! Cons It is definitely always a long wait for images, however this is the part of AI I find most controversial. I do not want to encourage AI to steal hard work from original artist as they work hard and are priceless. I did however get some encouragement when I asked for a picture from ChatGPT, and it credited the original artist. Accidentally.....maybe. But I was happy it did at least. Review Source BP Bill P. CEO Non-Profit Organization Management Used the software for: 1-2 years ### "ChatGPT - A Must Have for Non Profits!" December 17, 2025 5.0 I have had an incredible time using ChatGPT. While I initially used it for fluff, I have found the profound abilities to improve my work and save time, money, and energy at my job. Pros ChatGPT is a no-brainer for a nonprofit. Its ability to assist with grant writing and task delegation helps a busy office without unnecessary clutter. It develops clean materials for us, and is easy to use and learn. Cons Obviously, the morality of its effects on the environment gives pause for thought. Ethically, I believe the benefits of time and value are important. Review Source BB Barend B. Chief Engineer Defense & Space Used the software for: 1-2 years ### "Chat GPT blatantly deceptive" August 7, 2025 1.0 After a year of intense effort I have found Chat GPT to be blatantly deceptive in fabricating results and especially quotes and references. When caught it confirms its deception and deceptive nature and confirms this is how it has been programmed. It apologizes but then next time continues doing it. This confirms the inherent deceptive nature of the programming and the disrespect towards its user and his/her time. Not knowing when it can be trusted and when not creates serious risks in professional environments and therefore means it has no right to existence. Will be canceling my subscription. Not sure if the other options are not merely the same. Pros Easy to use and logical iterative interaction very nice. What could have been an amazing experience is offset by blatant disrespect to its user. Cons Deceptive fabrication of factual detail despite specifically structing it not to creates serious risks to the user. Review Source Stephen B. CEO Information Technology and Services Used the software for: 1-2 years ### "Google Replacement" July 30, 2025 5.0 Overall, I love it, it has streamlined my every day life, helped my ideas come to life, and made things easier. Pros I use ChatGPT now for every facet of my life. It has essentially replaced what Google did for me, and does it 10 times more effectively and faster. Cons Not knowing which model to really choose. Sometimes I choose the wrong model and I don't know if I would have been better off or received better code using a different model Review Source mC maza C. consultant Financial Services Used the software for: 6-12 months ### "Chat GPT review" April 30, 2025 5.0 Me personally, i love it i use it for everything. Just be cautious you don't get lost in its world. Its a Ai robot but a very smart one for sure. It truly makes things easier in a business aspect. Pros I love how fast it is to get answers and how it can almost do anything. Its like a teacher in school walking you through everything. I personally love it. If you know how to prompt it properly, it will give you the best answers. Input=Output . I learned when prompting pile it like lego bricks. One stack at a time. Thats what people need to do and i promise you will get the best output. Hope that helps Cons it doesn't always give you the correct information and sometimes it goes manic. Review Source Similar Products Featured