# Loop Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Loop Software - reviews, pricing plans, popular comparisons to other Returns Management (RMS) products and more.

Source: https://www.capterra.com/p/10009156/Loop

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# 

 Loop Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Loop

## What is Loop?

Return and exchange management software that provides insights into return rates, refund rates, retention rates, and upsell value.

## What is Loop used for?

[Returns Management (RMS)](https://www.capterra.com/returns-management-software/)

Top alternative

Featured

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Loop?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.loopreturns.com/features/&name=Loop)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Loop

5.0 (2)

VS.

[5.0 (13)](https://www.capterra.com/p/218259/WISMOlabs/reviews/)

Starting Price

Contact vendor

Starting Price

$0.01

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

4.8 (16)

Value For Money

5.0 (2)

Value For Money

4.9 (16)

Customer Service

5.0 (2)

Customer Service

5.0 (16)

## Loop alternatives

[Redo](https://www.capterra.com/p/10025229/Redo/)

[4.9 (16)](https://www.capterra.com/p/10025229/Redo/#reviews)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/10025229/Redo/)

[AfterShip](https://www.capterra.com/p/178663/AfterShip/)

[4.9 (466)](https://www.capterra.com/p/178663/AfterShip/reviews/)

Starting price

$11.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/178663/AfterShip/)

Highest Rated

[ReturnGO](https://www.capterra.com/p/230559/ReturnGO/)

[5.0 (29)](https://www.capterra.com/p/230559/ReturnGO/reviews/)

Starting price

$297.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/230559/ReturnGO/)

[Troquecommerce](https://www.capterra.com/p/10016764/Troquecommerce/)

[4.7 (11)](https://www.capterra.com/p/10016764/Troquecommerce/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/10016764/Troquecommerce/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Label Printing

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Process of printing custom labels through various methods.

Order Tracking

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track orders throughout the fulfillment process

Refund Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Oversee the process of issuing refunds

Accounting Integration

Integrate with a third-party accounting system

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

Loop 20 features

Integrate with a third-party accounting system

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Identify and track items using barcode tags or RFID (radio-frequency identification) tags

A website or login for customers to access information

Enable the process of exchanging one item for another

Formal report compiled by onsite personnel

Shipping products/goods by land

Track and manage inventory levels to maintain proper supply

Process of printing custom labels through various methods.

Track orders throughout the fulfillment process

Accept, record, and reconcile financial transactions

Ensure that quality requirements and standards are met across production processes

Oversee the process of issuing refunds

Finding the most optimal routes for drivers based on various factors and constraints

Online portal through which end users can access the system, manage tasks, or obtain information

Track and document the history, application, or location of an item or activity

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Manage and track operations and inventory within warehouses

Features

5.0 (2)

5.0

Based on 2 reviews

## Pricing

Value for money

5.0 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (2)

5.0

Based on 2 reviews

## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

5.0

Based on 2 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AP

Ana Paula A.

Shift Lead

Consumer Goods

### "Loop review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 23, 2023

Pros

The fact that it's integrated to my CRM and provides visibility for the status of the returns. Similarly, it allows us to change refund methods and provide better customer service

Cons

Sometimes it takes too long to load, and there's lagging when applying changes

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JJ

Jonathan J.

Customer Advocate

Consumer Services

### "Loop is an amazing tool that helps us support our customers with labels and refunds. Top notch! :)"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 16, 2023

I've been using Loop to help our customer service department. It's been a great tool to process refunds, to send return labels, and provide updates on order status.

Pros

Loop is very user friendly, and it has all this features with different softwares that makes the processes very smoth and quick!

Cons

It could possibly add some more features.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Independent research methodology

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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