# Page 6 | RepeatMD Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is RepeatMD the right Customer Loyalty solution for you? Explore 190 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10009042/RepeatMD/reviews

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RepeatMD

4.4 (190)

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Last updated March 26th, 2026

# Page 6 - Reviews of RepeatMD

## Showing most helpful reviews

Showing 126-150 of 190 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jamieli N.  
Founder  
Arts and Crafts  
Used the software for: 6-12 months

### "love this app!"

April 13, 2024

5.0

Pros

It's actually a user friendly. Empower your patients with a buy now pay later and don't have late/surprise fees 😉. I would recommend it!

Cons

N-O-N-E, I really love this app! Offer way better features 👌

Review Source

Ashley M.  
Marketing Director  
Medical Practice  
Used the software for: 6-12 months

### "Fantastic Implementation and support team"

October 27, 2023

5.0

RepeatMD dedicated their time to truly understand our practice's needs and wants and customized the entire app to suit our practice and patients perfectly. They are the Best!!!

Pros

We had the privilege of working with an exceptional customer success team that ensured our platform was up and running exactly as we desired. The RepeatMD team gave us excellent guidance and constant support, making sure our platform was exactly how we wanted it.

Cons

None! Our implementation was easy and A LOT faster than what I was used to. We launched with an event and the app was a resounding success.

Review Source

AG

Alycia G.  
Clinic Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Repeat MD V1"

May 30, 2023

4.0

Their customer service and product are great. We will continue to use their service and are looking forward to Version 2 of the app. While we have had some issues with version one, we appreciate that the Repeat MD team is actively working on solutions. There is definitely high value in their technology.

Pros

We have really liked and utilized the marketplace and rewards. Our clients love checking in to receive rewards. We love the ease at which they can finance treatments in the app as well as the ease of marketing sales.

Cons

The technology is not as great as we hoped. The app is confusing and hard to navigate. We have clients complaining about it and our staff struggles to explain it. All in all, it is not as user friendly as we would like. It is also very difficult for clients to cancel their memberships which is frustrating. We are also hoping it will integrate with our Atlas.MD system.

Review Source

Andres R.  
Representante de marca  
Information Technology and Services  
Used the software for: Less than 6 months

### "Excellent application"

May 14, 2024

5.0

Pros

Excellent for patient retention, we took advantage of the automation provided by the application to not lose any patient since we started using it. It has grown our business.

Cons

The value of the membership is a little higher than some similar apps, but overall it is very good.

Review Source

TA

Tarannum A.  
Sales Executive  
Information Technology and Services  
Used the software for: 1-2 years

### "Customer friendly RepeatMD"

July 15, 2023

4.0

It is simple to use, makes it simple to sign ups and it is used to create revenue automation technology that produces high quality products and offers excellent delivery.

Pros

Our customers always endorse the downloaded app, which has increased their interest in services they have purchased. We have observed a considerable raise in both client visits and new clientele.

Cons

Signing ups and checking ins in clients has a distinct learning curve, but with staff training and encouragement is quite effective.

Review Source

PD

Peter D.  
Software Engineer  
Veterinary  
Used the software for: 1-2 years

### "Loving RepeatMD"

November 22, 2023

5.0

Interface is so user-friendly and easy to understand and operate

Pros

Simplicity is the best, data analytics, customer engagement, collaboration effort.

Cons

Just it price is a bit high not everyone can afford

Review Source

jC

judy C.  
md/owner  
Medical Practice  
Used the software for: Less than 6 months

### "why I love RepeatMD"

June 12, 2023

5.0

amazing!!

Pros

I absolutely love RepeatMD! We have seen a significant increase in client visits as well as new clients since iplementing the app. Our clients also love their downloaded app and have been more engaged in services purchased.

Cons

There is a definite learning curve to signing up and checking in clients but with staff training and encouragement it is quite effective

Review Source

LD

Lisa D.  
Social Media & Marketing Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great app for our clinics!"

June 1, 2023

5.0

Great!

Pros

Providing our client rewards & benefits for downloading the app and purchasing memberships.

Cons

Giving us as the client in the back end to cancel patients. Tracking beauty banks on the app for each client so we do not have to track it internally.

Review Source

Response from RepeatMD

June 13, 2023

Hi Lisa, Thank you for your review, we are so happy you are seeing success with RepeatMD in your clinic! There is a lot of newness coming to the app this year, including more management access to your business and your patients. Be on the lookout for more information!

HD

Haley D.  
Marketing Director  
Medical Practice  
Used the software for: 1-2 years

### "Make things easier for yourself and the practice!"

June 5, 2023

5.0

Our practice works with \[sensitive content hidden\]. She is amazing and is extremely on top of things. Repeat MD is used every day in our practice and we couldn't be happier.

Pros

Repeat MD is completely customizable to the practice.

Cons

At first there was some features in the app that our practice needed to make things easier. When the new update came out, it addressed all our concerns.

Reason for choosing RepeatMD

This was the first platform that was presented to me at an ALMA convention and I was immediately sold.

Review Source

JA

Jasmine A.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Looking forward to V2 :) "

May 30, 2023

4.0

Good.

Pros

I love that the patient feels VIP by joining. I love that it helps build retention while rewarding patient acquisition.

Cons

I would like to have more reporting available on what texts are being opened or opted out of. I would like to see reporting on the campaigns to see which ones people are clicking on. I would like see some reward to the patient if they share their welcome link with a friend. Overall, I would just like to have more access to the reports and patient profiles.

Review Source

AS

Ashley S.  
Owner  
Medical Practice  
Used the software for: 6-12 months

### "Must Have"

May 31, 2023

5.0

Overall an amazing experience. The people behind the app truly make the experience because they listen to our concerns and do everything they can to make changes happen to continue to grow the app for the betterment of us as a business!

Pros

The product and the people behind RepeatMD.

Cons

Definitely need to have payments go into separate accounts especially when you have more than 1 location. Currently stuck with all app revenue going into one bank account for one LLC when I need it to be going into the correct LLC account

Reason for choosing RepeatMD

The people!!!

Review Source

CFF

Cykie Faith F.  
Admin assistant  
Food & Beverages  
Used the software for: I used a free trial

### " Be part of RepeatMD, be advance in the modern world"

May 13, 2024

5.0

Overall it was excellent, it both a win win for company and the customer.

Pros

It is very useful for aesthetic and wellness company. It gives comfy and efficient service to the customer. It can save energy and time at the same time for the user.

Cons

Confusion in the pricing part, but I believe it just because of millions users that can caused bugs sometimes.

Review Source

AT

Allyson T.  
Owner  
Medical Practice  
Used the software for: 6-12 months

### "Repeat md is great"

June 5, 2023

5.0

Love

Pros

Helps me reward clients and track use of memberships.

Cons

The back end to follow on the administrative side is cumbersome and not user friendly.

Review Source

Response from RepeatMD

June 13, 2023

Hi Allyson, Thank you for taking the time to review RepeatMD. With the upcoming app updates, you will get access to more user-friendly tools to easily manage your business and patients! Stay tuned for more updates in the coming weeks.

KV

Kristine V.  
Owner & MD  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "HLM Review"

June 5, 2023

4.0

It has helped us get additional revenue every month

Pros

It works great for getting people set up on a maintenance package for BTL.

Cons

It is not easy for patients to understand and the financing has caused an issue for some patients

Review Source

LH

Lorrie H.  
Cosmetic Supervisor  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Honest feedback"

June 6, 2023

4.0

The onboarding has been challenging and confusing for our staff but we are hoping it will be worth it! The staff has been very responsive with requests for help, so that is very much appreciated.

Pros

The best feature has been that patients can purchase packages online without help in office; however, we still have to manually keep track of the patient's visits on our EMR and APP so it feels almost double work sometimes.

Cons

We were hoping to have an easier time running memberships (we manually ran each card each month), but we are finding it is difficult to keep track of when the member switched to the app, when their draft date is, and when the payment is actually processed.

Reason for choosing RepeatMD

There was a sale at AMSPA in Las Vegas

Review Source

KS

Kaylynn S.  
Spa Director  
Medical Practice  
Used the software for: 1-2 years

### "RepeatMD Review"

May 30, 2023

5.0

Pros

I love having our memberships and most services available for purchase with financing options. It is critical nowadays.

Cons

I wish that RepeatMD was an actual downloadable app. I do start to lose client interest in the "download" process when having to instruct them through so many steps to save it to their homescreen.

Review Source

Response from RepeatMD

June 2, 2023

Hi Kaylynn, Thanks so much for your review! As we migrate our customers to v2 of RepeatMD over the next month, the app will transition from a web app to a mobile app available to download in the Google and Apple app stores.

SF

Sarah F.  
Medspa Coordinator and social media manager  
Medical Practice  
Used the software for: 6-12 months

### "Vital tool for our practice "

August 18, 2023

5.0

It has been really wonderful, we are excited for V2

Pros

Ease of use, our patients love it. Easier to take payments and make packages

Cons

Hard to download to home screen, can’t see all the information under this patient name

Reason for choosing RepeatMD

Ease of use and the calls showing us the success with other clinics

Review Source

GS

Gina S.  
Owner  
Medical Practice  
Used the software for: 6-12 months

### "Sweet talk false promises "

April 2, 2024

1.0

Not a good fit for our med spa. Patients complaining and not user friendly. Customer service is not what we expected. Too many false promises.

Pros

Nothing. The customer service tries to understand my issues but can’t solve them.

Cons

The expense of the app is very expensive and definitely not worth it.

Reason for choosing RepeatMD

The sales pitch which is the only tool the company is proficient with.

Review Source

CI

Corina I.  
Practice Owner  
Medical Practice  
Used the software for: Less than 6 months

### "A game changer in the aesthetic Industry!"

June 8, 2023

5.0

Amazing is an understatement!

Pros

Adding this option to our practice has been paramount. Patient love to use their rewards and we have noticed significantly increased traffic and loyalty, especially because patients don't have to shop around for pricing. They have the peace of mind that everything is affordable in our clinic with Affirm. RepeatMD has taught us a new profitable business model in which we are no longer leading with discounts. Having to compete with cheap was exhausting.

Cons

Hard to get in touch with costumer support, probably because they are overwhelmed with calls from practices.

Reason for choosing RepeatMD

It made perfect sense to introduce this program in our practice.

Review Source

JW

Jody W.  
Founder  
Medical Practice  
Used the software for: 1-2 years

### "Don’t waste your money"

April 6, 2024

1.0

My experience with Repeat MD has been nothing short of disappointing. Despite initial promises of flexibility, we were deceitfully locked into a contract without the option to cancel. Shockingly, we're not alone; there are many other businesses that have faced the same issue. Efforts to address the situation with the company were met with resistance and evasion. It's evident that their priorities lie in profit over customer satisfaction. Adding to the frustration, the software's functionality was subpar, plagued with glitches and lacking promised support. In sharing my experience, I hope to warn others of Repeat MD’s deceptive practices. Approach with caution and consider alternatives to avoid similar hardships.

Pros

I liked the idea of having a customized app and patients could easily refer friends.

Cons

Horrible to work with. They had an high employee turnover and terrible customer service. Most recently was told there was a new V2 app that was launching that had added benefits but went months without access to. I was paying $600 a month and losing more money giving rewards and patients not easily able to utilize the app.

Review Source

LT

Lori T.  
Nurse Practitioner  
Cosmetics  
Used the software for: 1-2 years

### "Reviewing Rewards Program"

May 31, 2023

5.0

We are bringing in monthly revenue. Keeping our clients consistent, in order to give them better outcomes.

Pros

The customer services when implementing. Quick answers. Also, ease of use with the product

Cons

When they are a reward member already, but still makes them put their phone number in and send a code to get into the app.

Review Source

PD

Peggy D.  
NP and CEO  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Health and wellness clinic"

June 13, 2023

5.0

Pros

Like having the app for patients ti have access to services.

Cons

It has not increased our revenue and has been a financial loss.

Reason for choosing RepeatMD

Seemed like a good idea.

Review Source

TD

Tiffany D.  
Nurse Practitioner  
Medical Practice  
Used the software for: 6-12 months

### "Poor ROI"

June 6, 2023

4.0

I did not solve any of my current problems.

Pros

That I felt like I have a legitimate app for my patients to have on their phone for easy access

Cons

For the monthly cost, there was a lot of work that was required by me. In addition to the monthly fee, I also gave a way a lot of free gifts to the clients, which really affected the ROI on a small business.

Reason for choosing RepeatMD

It was recommended by a colleague

Review Source

SP

Stefany P.  
Admission Adviser  
E-Learning  
Used the software for: I used a free trial

### "GREAT PLATFORM"

April 13, 2024

5.0

Pros

What I like most about is that they give out incentives and great rewards.

Cons

Costs a lot more than expected Average Customer Service Support.

Review Source

RC

Rebecca C.  
Practice Manager  
Medical Practice  
Used the software for: 6-12 months

### "EMD review "

June 7, 2023

3.0

Good

Pros

Having an in house app in one place for all the clients to use and come back to

Cons

The feature that pops up and warns clients not to trust it Also the banana emoji for sexual wellness It has to be scanned each time

Reason for choosing RepeatMD

We liked it

Review Source

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