# RepeatMD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RepeatMD the right Customer Loyalty solution for you? Explore 190 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10009042/RepeatMD/reviews --- RepeatMD 4.4 (190) [View alternatives](https://www.capterra.com/p/10009042/RepeatMD/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of RepeatMD Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews ML Mary Ann L CEO CVOMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Our memberships and services are now seamlessly integrated into the app, and with the introduction of their V3 products, including personalized AI, the capabilities have gone from great to exceptional.“ October 22, 2025 Dr Tami O Provider OwnerAlternative Medicine, 11 - 50 employeesUsed the software for: More than 2 years. “After completing our three-year commitment, we made multiple requests to terminate our agreement and did not receive timely responses. Despite reaching out on three separate occasions, the lack of communication resulted in us being billed for an additional month of services we had clearly requested to discontinue.“ March 15, 2026 MM Melissa M Aesthetic NurseMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “It helps me introduce my services while I'm with patients or while my doors are closed becoming a hell of a virtual salesperson.“ November 18, 2025 Dr Tami O Provider OwnerAlternative Medicine, 11 - 50 employeesUsed the software for: More than 2 years. “Between the platform fees and the limited measurable return, the overall value did not meet our expectations.“ March 15, 2026 OG Ori G CEOHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Their platform makes it really easy for patients to learn about and buy our monthly hormone optimisation and weight loss programs.“ December 11, 2025 Merianne L Business to BusinessWholesale, 501 - 1,000 employeesUsed the software for: More than 2 years. “There are few aspects that is least about RepeatMD like Feature Overload, Having too many features can sometimes be overwhelming, especially for smaller practices that might not need all the functionalities.“ May 19, 2024 CV Candela V Administrative assistantAlternative Medicine, 11 - 50 employeesUsed the software for: Less than 6 months. “One of its main advantages lies in its ability to facilitate tracking and management of members and subscriptions, ensuring efficient and precise management.“ May 15, 2024 ML M L ownerMedical Practice, Self-employedUsed the software for: I used a free trial. “Would not try again because of difficulty cancelling even when I had not yet used their services.“ February 28, 2026 ## Showing most helpful reviews Showing 1-25 of 190 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Evans Y. Licenced Clinical Psychologist Hospital & Health Care Used the software for: 1-2 years ### "Prescription for Quality Patients Experience" January 20, 2025 5.0 Very decent and robust services to effectively manage patient's medical refills, communications and enhance the overall patient care. Pros Its data-driven approach is incredible and in highly impactful on matters patients engagement and retention. It makes monitoring patient's health trends and identifying any issues in their behaviour simple and effortless. These insights allows us to proactively engage with our patients with the necessary healthcare advice or recommendations, making them feel more valued and cared for. Cons So far I don't have any word of criticism since it sorts all my concerns thoroughly. Review Source AH Alexis H. RN Manager Medical Practice Used the software for: 1-2 years ### "La Belle Medical Spa" October 22, 2025 5.0 Our experience with RepeatMD has been exceptional. The platform has streamlined how we promote treatments, manage memberships, and engage with patients. Setup was simple, support was excellent, and our team quickly saw results. Patients love the convenience of browsing services, earning rewards, and accessing offers all in one place. RepeatMD has truly elevated the client experience and helped us grow at La Belle Medical Spa. Pros One of the greatest advantages of using RepeatMD at La Belle Medical Spa has been its simplicity and effectiveness. The platform is easy for both our staff and patients to navigate, making it seamless to manage memberships, promotions, and follow-ups. It has greatly improved patient engagement by allowing clients to explore treatments, earn rewards, and access exclusive offers from their phones. The onboarding process was smooth, and the customer support team has been excellent—always responsive and helpful. Overall, RepeatMD has enhanced communication, increased client retention, and contributed to our business growth through its user-friendly interface and powerful marketing tools. Cons While our experience with RepeatMD has been very positive, there are a few minor areas that could be refined. Occasionally, small updates take time to sync across devices, and new users may need a short learning period to get familiar with all the features. Overall, these are minimal compared to the platform’s benefits, and they haven’t impacted our ability to provide excellent service or maintain efficiency at La Belle Medical Spa. Review Source CW Casey W. CEO Medical Practice Used the software for: 2+ years ### "Zero Stars for RepeatMD" February 19, 2025 1.0 Terrible when it comes to client and customer service. I spent $7,200 in subscription fees last year and got little in return that I couldn't have done myself. Pros Very Little to Like Here - After a year plus with RepeatMD I have found there is very little that they do that I couldn't do my self Cons Their customer service is terrible. There is no way to talk with a human and they use a chat system that ends up with zero solutions. This past month they sent one of our employees a 1099K indicating that they had paid the employee loyalty revenues that we really paid to our firm. Instead of fixing the 1099K to reflect payment of the revenue to our firm they put my staff in an endless chat loop that led to no solutions in a after a string of 4 or 5 chats with multiple individuals at RepeatMD. At the end of the day I am not sure there are even any people working at RepeatMD - it seems to be a fairly dumb chatbot rather than a client service portal to help my firm and my clients. I would never sign up with RepeatMD again and I plan to cancel our membership. Review Source BB Bobby B. Physician Assistant Medical Practice Used the software for: Less than 6 months ### "Sales has never been this consistent." December 18, 2025 5.0 RepeatMD helped us stabilize revenue and boost overall sales. Instead of chasing one off purchases, we now have a system that sells memberships and packages automatically. Pros We used to have busy months followed by slow ones. Since launching our app, we're seeing steady sales every single week. Even our slower seasons are profitable now Cons It took a little while to figure out which promotions worked best but once we did, it was smooth sailing. Review Source AS Alexa S. Medical Spa Coordinator Medical Practice Used the software for: 1-2 years ### "LOVE RepeatMD" October 22, 2025 5.0 I love repeatmd! It is an easy system to use and that’s how we manage memberships! Patients of all ages seem to use it with ease so it is a very good tool that our practice uses! Pros I love the rewards we can offer to parents depending on how many times they visit! We can offer memberships to patients that are interested but also reward loyal customers who do not have memberships! Cons I would say sometimes that it is hard to find things on the app, but for the most part it is laid out well & self explanatory! Review Source MM Melissa M. Aesthetic Nurse Medical Practice Used the software for: Less than 6 months ### "The best virtual salesperson." November 18, 2025 5.0 It made my solo operation look really advanced. It helps me introduce my services while I'm with patients or while my doors are closed becoming a hell of a virtual salesperson. Pros As a Solo injector, I love that it lets me buy back my time so I don't have to talk about every service I offer, it's all in my app. They also create and run all our holiday promos, which is such a big weight off my plate. Cons Sice I'm a solo provider running the practice on my own, it was hard to block time for building the PP. Review Source BR Benjamin R. Chief Executive Officer Hospital & Health Care Used the software for: Less than 6 months ### "Gave our practice a real brand identity" December 9, 2025 5.0 Before, we grew from word of mouth. Now, we have an actual app that is beautifully branded that sells for us. It;s like we finally caught up to where the industry is heading. Pros The custom app made us look so polished. Patients browse treatments and memberships right on their phones, it feels much more modern and professional. Cons Figuring out what rewards we wanted took some back and forth but the final product was worth it. Review Source DO Dolores O. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Turned our patients into members effortlessly." October 16, 2025 5.0 We moved from a reliance on one-off sales to a stable membership model. It's helped us focus more on growth, since we know we've got a predictable stream of revenue from them. Pros The automated membership plans for our "Tox and Filler Club". Patients pay monthly for treatments they want and we get predictable revenue every month that covers our overhead. Cons The initial setup took a couple of weeks to get all our packages loaded, but it was a one-time plan. Review Source KH Kelly H. Owner Alternative Medicine Used the software for: 6-12 months ### "Not good for my practice" September 7, 2025 2.0 The sales tactics were very high pressured and I was lead to believe they would help with patient exposure more than they do. The contract is for a year and now I am paying over $700/month with NO return. Pros They have pleasant customer service staff. They do try to make this relevant to my practice but are not reaching the mark. Cons The cost and inability to leave a contract even though it is clearly not working for my business. It has not increased my traffic or enhanced my practice in any way. Review Source OG Ori G. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Perfect for our Hormone and Weight Loss memberships." December 11, 2025 5.0 They make our membership programs stand out and puts them right in the face of any prospects who has our app. Pros Their platform makes it really easy for patients to learn about and buy our monthly hormone optimisation and weight loss programs. Cons Honestly don't have anything bad to say about them they've been a pleasure to work with. Review Source EB Erin B. APRN - owner Medical Practice Used the software for: 6-12 months ### "Warning- RepeatMD is all hype and no competence " August 4, 2024 1.0 Horrible . DO NOT WASTE YOUR TIME AND MONEY WITH THIS INCOMPETENT COMPANY / SERVICE ! Pros Having an app. I thought having memberships and rewards would be beneficial for our business. How wrong I was. Cons Horrible customer service, tech support, continuous malfunctions of app and fees of both the financing and of membership programs of which we were never advised before purchasing. One latest example of MANY- a customer calls asking why they were texted noticed of a birthday reward, but when they clicked on link/ looked in app, there was nothing. I sent support and our assigned contact a copy of everything and it was “ being looked into” . That was 5 weeks and 2 emails later. And still nothing. This is only one example of COUNTLESS issues. So we are wasting our time and losing $$$ because of the incompetence of RepeatMD . DO NOT waste money on this inferior product. Again —We are LOSING money on their app and membership and financing. I bought their sales pitch snow job hook, line and sinker and now feel like a complete fool . Review Source VR Verified Reviewer Marketing Officer Civil Engineering Used the software for: I used a free trial ### "Rewarding, effective and efficient app" May 23, 2024 5.0 In today's dynamic marketplace, businesses across all sectors are recognizing the pivotal role of customer loyalty in sustaining growth and fostering success. As such, we are thrilled to introduce our comprehensive Loyalty Program—a game-changer designed to reward our valued patrons while driving mutual benefit and satisfaction and which the RepeatMD offers Pros I like the most about RepeatMD are the membership platform and manager that helps increase income effortlessly through memberships without the problem of managing it, with the use of mobile rewards platform, I was able to drive loyalty and sell more treatments effortlessly, this is also the best app for patient experience, through app you can also sell treatments anytime and anywhere with your own marketplace from companies in Fortune 500 to other top-tier online retailers, within this app also offers patient financing with buy now pay later scheme with no late fees or surprise charges and lastly, helps patient retention and never lose another patient again. Cons This app is almost perfect but still have room of improvements especially on the SMS marketing management, but the rest from the membership to reward system, promotions to ecommerce management are superb Review Source HTR Hans Tristan R. Pharmacy Assistant Health, Wellness and Fitness Used the software for: I used a free trial ### "My Personal Point of View of Repeatmd" May 15, 2024 5.0 RepeatMD stands as a testament to the transformative power of telemedicine, empowering users to take control of their healthcare journey with ease and confidence. With its user-friendly interface, comprehensive features, commitment to privacy, and exemplary customer service, RepeatMD sets a high standard for telemedicine platforms, ensuring that individuals can access quality healthcare services whenever they need them. Pros The app's responsive customer support team deserves praise for their prompt assistance and dedication to resolving any issues or inquiries that may arise. Cons As of now none, I use the RepeatMD with ease. Review Source VR Verified Reviewer IT Consultant Computer & Network Security Used the software for: Less than 6 months ### "TKNP GENERAL REVIEWS" June 22, 2024 5.0 RepeatMD has been exemptional, with no any set backs, actually one of our best preference. Pros It's systematic flow, data protection, organized flow of database is great. Cons I cannot get to think of what displeases me with RepeatMD as it offers top notch services Review Source Imade E. Administrative Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Very pleased and satisfied " June 4, 2024 5.0 Excellent and dedicated to clients satisfaction, very good and affordable will give at 10/10 recommendation. Pros Attention to clients needs and delivering high standard services. Cons Response time is a bit slow but not bad at all. 7/10 Review Source VR Verified Reviewer Doctor Hospital & Health Care Used the software for: 1-2 years ### "Amazing Services!" May 15, 2024 5.0 Pros They understand providers prioritize patient care, not sales. RepeatMD acts as a partner, offering a Membership Platform and mobile app rewards to boost patient retention and superior patient financing options. Additionally, they provide a built-in marketplace to sell treatments 24/7, allowing your practice to grow even while you focus on delivering the best possible care to your patients. Cons So far, there is nothing that I do not like about RepeatMD. Review Source AE Avwerosuoghene E. Customer support Business Supplies and Equipment Used the software for: Less than 6 months ### "Excellent Patient Care" May 29, 2024 5.0 My overall experience was good so far. The website was easy to navigate, and also It offers wide range of features for medical aesthetics industry, which in return would help maximize patient engagement, and also help them sell product at ease. RepeatMD offer wide range of solutions, the mobile reward is a smart idea to keep patient returning by giving rewards to patients trying new products or using existing product. I highly recommend RepeatMD Pros What I like most about repeatMD is the website interface, it’s so easy to navigate and walk through. The idea of the patient management engagement is really amazing, helps to keep the patient relationship flowing by understanding the perfect moment to reach out to patient, this will definitely improve patient returns. Cons So far using RepeatMD has been great so far there are no challenges Review Source IP Iara P. Teacher Education Management Used the software for: 1-2 years ### "RepeatMD Review" May 22, 2024 5.0 It was great. This is so easy to maneuver especially when I am in need. Pros i like it because this is convenient for the business in prospecting customers and maintaining its relationship with the client. Cons Sometimes I need to remind myself about some things. Review Source SMA SWEN MAE A. Admin Logistics and Supply Chain Used the software for: 1-2 years ### "My RepeatMD review" May 25, 2024 5.0 RepeatMD gave us the opportunity to reach more client and flourish our income. It is amazing to think that we are earning even in sleep. Aside from higher revenue, we also improve the volume of our clients. Pros It boost my income effortlessly with the help of my membership. I don't even need to manage it. My clients comes often to build up rewards and if clients lacked the budget? No worries, they can buy it now and pay later , which my clients really love. Cons Sometimes, the descriptions they give are a bit unclear and hard to understand by normal patients. Review Source Esther O. Product Manager Computer Software Used the software for: 1-2 years ### "Membership Platform and Manager" May 17, 2024 5.0 Pros Boost your income effortlessly with memberships without any of the hassle of managing them.Step into the world of memberships and watch your monthly recurring revenue flourish. Cons Customer support: There have been reports of inadequate customer support, particularly with regards to the app's functionality. The lack of a dedicated phone number for troubleshooting can pose challenges for clients experiencing technical difficulties.Despite these concerns, RepeatMD remains a popular choice for businesses in the aesthetics and wellness industry due to its digital platform offering solutions tailored to medical practices. It is essential to weigh the pros and cons to determine if RepeatMD is the right fit for your specific needs. Review Source Gold F. Project Manager Non-Profit Organization Management Used the software for: 6-12 months ### "My experience with RepeatMD" May 23, 2024 4.0 In a short while, the growth rate of RepeatMD has been awesome. RepeatMD platform offers a wild range of tools for healthcare practitioners. Its patient-driven, engaging services helps smooth operation and brings in new patients on constant basis and i love it as a project manager and statistician who an advocate for health and wellness. Pros I love RepeatMD features, the customer tracking, client membership and e-commerce integration. The customer support is top-notch compared to other similar company. Cons A more better user interface would help smooth operation and easy access. Review Source VK Vanessa K. Student Biotechnology Used the software for: 1-2 years ### "The ultimate choice" May 17, 2024 5.0 Pros I would write a book if I could, RepeatMD's innovative Inbound Revenue Platform provides a seamless, engaging experience for patients, fostering loyalty and driving repeat business. I was also wowed by how RepeatMD continuously attracts new patients and promotes premium treatments, streamlining revenue growth for expanding practices. And not to mention it offers robust e-commerce capabilities, mobile rewards programs, membership options, and a vast digital treatment catalog, enabling practices to sell treatments around the clock through a custom marketplace. It gets even better, the platform supports practices with customized marketing campaigns, leveraging data-driven insights to effectively reach and engage their target audience. You can never go wrong with RepeatMD Cons Well while pricing may be a consideration for smaller practices, the platform's ability to drive exponential growth and revenue more than offsets the investment Review Source JMA Jela Marie A. Manager Architecture & Planning Used the software for: Less than 6 months ### "Thankful to found repeatmd" May 15, 2024 5.0 It’s was great! Very thankful I found repeatmd! Pros I’m very much thankful to found repeatmd because it make everything soo mich easier for us. It has the membership platform and easily the manager can boost your income. Also the rewards was great especially when it comes to loyal customers. We can effortlessly sell treatments in repeatmd. Overall experience was great! Thankfully I found repeatmd! Cons For far I don’t see anything. I’m just thankful to have found this. Review Source PD Prajwol D. Managing director Building Materials Used the software for: 6-12 months ### "RepeatMD a powerful combo" May 15, 2024 5.0 Pros RepeatMD offers a powerful combo: a membership platform for recurring income, and a mobile rewards app to keep patients engaged. This 1-2 punch boosts patient loyalty and sales, while their financing option empowers patients to say "yes" to treatments. It's a win-win for both practice and patient experience. Cons As I am using it daily I haven't seen any issues on this software. Review Source MVC Michael Vincent C. Owner Medical Devices Used the software for: 6-12 months ### "Became almost essential" May 19, 2024 5.0 Pros Freed us of hassle in managing memberships, which boosted our income compared when we were not using RepeatMD. Cons Our 6 months of use was very satisfactory, so nothing so far. Review Source Similar Products Featured