# RepeatMD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RepeatMD the right Customer Loyalty solution for you? Explore 190 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10009042/RepeatMD/reviews --- RepeatMD 4.4 (190) [View alternatives](https://www.capterra.com/p/10009042/RepeatMD/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of RepeatMD Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews ML Mary Ann L CEO CVOMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Our memberships and services are now seamlessly integrated into the app, and with the introduction of their V3 products, including personalized AI, the capabilities have gone from great to exceptional.“ October 22, 2025 Dr Tami O Provider OwnerAlternative Medicine, 11 - 50 employeesUsed the software for: More than 2 years. “After completing our three-year commitment, we made multiple requests to terminate our agreement and did not receive timely responses. Despite reaching out on three separate occasions, the lack of communication resulted in us being billed for an additional month of services we had clearly requested to discontinue.“ March 15, 2026 MM Melissa M Aesthetic NurseMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “It helps me introduce my services while I'm with patients or while my doors are closed becoming a hell of a virtual salesperson.“ November 18, 2025 Dr Tami O Provider OwnerAlternative Medicine, 11 - 50 employeesUsed the software for: More than 2 years. “Between the platform fees and the limited measurable return, the overall value did not meet our expectations.“ March 15, 2026 OG Ori G CEOHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Their platform makes it really easy for patients to learn about and buy our monthly hormone optimisation and weight loss programs.“ December 11, 2025 ML M L ownerMedical Practice, Self-employedUsed the software for: I used a free trial. “Would not try again because of difficulty cancelling even when I had not yet used their services.“ February 28, 2026 JP Joy P Chief Operating OfficerHospital & Health Care, 10,001+ employeesUsed the software for: 6-12 months. “Patients earn rewards for visits and purchases and they're genuinely excited to redeem them.“ December 18, 2025 KJ Karen J Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “They try and tell you it is a rewards app but the truth is all they try and do is get you to constantly have a huge sales 20 to 25% off on top of all of the credit card fees they charge you.“ December 11, 2024 ## Showing most helpful reviews Showing 1-25 of 190 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Faith C. Customer Experience Expert Health, Wellness and Fitness Used the software for: 6-12 months ### "Improving Revenue Streams and Patient Care" May 15, 2024 5.0 I had the pleasure of using RepeatMD recently, and I have to admit that it is really above my expectations. The platform's capacity to automate revenue generating for aesthetic and wellness practices is what I enjoy most about it. The specially designed MedCommerce Engine is revolutionary; it effortlessly cultivates patient loyalty and draws in new patients on a constant basis. The powerful e-commerce options are one aspect that really caught my attention. It makes the process of selling items and treatments simpler, freeing up practice owners to concentrate on giving patients the best care possible. Furthermore, membership programs and mobile rewards are excellent means of enticing patients and encouraging follow-up appointments. The user interface of RepeatMD, though, is one area that needs work. It's useful, but it could be easier to use and more straightforward. For any practice hoping to expand and prosper in the cutthroat market of today, RepeatMD is an absolute must. Its cutting-edge features and smooth automation make it the ideal answer for improving patient outcomes and increasing practice income. Pros The platform's capacity to automate revenue generating for aesthetic and wellness practices is what I enjoy most about it. The specially designed MedCommerce Engine is revolutionary; it effortlessly cultivates patient loyalty and draws in new patients on a constant basis. Cons The user interface of RepeatMD, though, is one area that needs work. It's useful, but it could be easier to use and more straightforward. Reason for choosing RepeatMD RepeatMD provide a more feature-rich feature set that better fits the unique demands and specifications of the company. Also, it offers superior customer assistance and a more responsive support staff, which results in a more seamless user experience and speedier issue resolution. Switched from [Timely](https://www.capterra.com/p/142756/Timely/) In comparison to Timely, RepeatMD provide a more feature-rich feature set that better fits the unique demands and specifications of the company. Also, it offers superior customer assistance and a more responsive support staff, which results in a more seamless user experience and speedier issue resolution. Review Source HC Henna C. Customer Service Representative Telecommunications Used the software for: Less than 6 months ### "How it feels to switch on RepeatMD" June 27, 2024 5.0 Excellent and very easygoing platform. The updates can way more better on the future and it's giving us the comfort we want on trusting online platforms Pros What i like about RepeatMD is that, it's giving me the hassle-free virtual environment. It is my first time to use this but it's not giving me any hardship and it exceed my expectation. As a person who uses online platform on making out appointments and schedules easier the way it is this RepeatMD helps a lot. Nothing more, nothing less. This platform is very commendable Cons It is still on the progress of upgrading it's internal. Waiting for a way more better options in doing virtual-things Switched from [TableUp](https://www.capterra.com/p/178176/TableUp/) The comfort and convenient that repeatMD offers Review Source CW Casey W. CEO Medical Practice Used the software for: 2+ years ### "Zero Stars for RepeatMD" February 19, 2025 1.0 Terrible when it comes to client and customer service. I spent $7,200 in subscription fees last year and got little in return that I couldn't have done myself. Pros Very Little to Like Here - After a year plus with RepeatMD I have found there is very little that they do that I couldn't do my self Cons Their customer service is terrible. There is no way to talk with a human and they use a chat system that ends up with zero solutions. This past month they sent one of our employees a 1099K indicating that they had paid the employee loyalty revenues that we really paid to our firm. Instead of fixing the 1099K to reflect payment of the revenue to our firm they put my staff in an endless chat loop that led to no solutions in a after a string of 4 or 5 chats with multiple individuals at RepeatMD. At the end of the day I am not sure there are even any people working at RepeatMD - it seems to be a fairly dumb chatbot rather than a client service portal to help my firm and my clients. I would never sign up with RepeatMD again and I plan to cancel our membership. Review Source ML M L. owner Medical Practice Used the software for: I used a free trial ### "Be VERY sure you want to try the service --cannot change your mind " February 28, 2026 1.0 Would not try again because of difficulty cancelling even when I had not yet used their services. (I had a family situation/death to deal with that affected my ability to run my business at this time.) Pros Seems like it would make sales easier. Flashy demos that get you excited about progress and getting help. Cons Changed my mind after I signed up and despite not using the platform or service at all, was still held to the $700 a month fee for a 90 day required cancellation notice. Review Source Faith C. Director Human Resources Used the software for: Less than 6 months ### "Streamlining Patient Engagement with RepeatMD's Versatile Features" May 28, 2024 5.0 Our interactions with RepeatMD have been good. The platform has completely changed the way we interact with our patients, allowing us to provide outstanding treatment and support. RepeatMD's user-friendly interface and extensive feature set have made it an essential tool for our practice's success. Pros The most remarkable feature of RepeatMD is how well it can be used to increase patient involvement. The platform provides an extensive feature set designed to satisfy the various demands of healthcare providers. RepeatMD gives practitioners the tools they need to provide their patients with a personalized and streamlined experience, from easily configurable branding to easy appointment scheduling and effective referral tracking. The platform's easy-to-use interface facilitates navigation and enables us to fully utilize its features. Cons Athough RepeatMD has several helpful features, the analytics and reporting tools might use some improvement. Strategic planning and data-driven decision-making would be made easier with more comprehensive and adaptable reporting choices that offer insightful information on patient behavior and practice performance. Reason for choosing RepeatMD We ultimately chose RepeatMD over the alternative products because of its robust feature set, particularly in terms of customizable branding, appointment scheduling, and referral tracking. RepeatMD offered a more comprehensive solution that aligned closely with our practice's needs and goals. Additionally, the user-friendly interface and reputation for reliability were key factors in our decision. Review Source OE Ogechukwu E. Food and drinks production Food & Beverages Used the software for: 2+ years ### "Excellent " May 19, 2024 5.0 Delightful and happy I came across such. Pros It can be used by everyone and works exclusively good Cons Nothing for now, I will recommend it to everyone Switched from [MacKeeper](https://www.capterra.com/p/210976/MacKeeper/) Like I said it is accessible and one can learn from it Review Source bidemi B. Aesthetics Cosmetics Used the software for: 1-2 years ### "A Game- changer for my business" May 28, 2024 5.0 This is a reliable and professional way of keeping up to data your customers/consumers Health in this aesthetic field. The sleek design and user friendly interface seamless onboarding of new clients got me really thrilled. I must say it Amazing. Pros Smart features are incredibly convenient Customizable settlings Easy to use Cons Very is perfect and I almost do no have a least I like. Kind give more of your beautiful designs. Alternatives considered [Tangoe TEM](https://www.capterra.com/p/28091/Tangoe-TEM/) Reason for choosing RepeatMD No complain and problems using RepeatMd Switched from [Tableau](https://www.capterra.com/p/208764/Tableau/) Very bad customer service and user interface not friendly Review Source KJ Karen J. Practice Manager Medical Practice Used the software for: 1-2 years ### "Don't believe the hype without doing extreme due diligence" December 11, 2024 2.0 We purchased the software at a seminar and met with their top people. No one ever talked about the additional percentage that they charge on every single transaction. They try and tell you it is a rewards app but the truth is all they try and do is get you to constantly have a huge sales 20 to 25% off on top of all of the credit card fees they charge you. You would have to have huge margins in order to make this really work. Most of us in this industry don't have those kind of margins anymore. If they were very upfront about all of their costs and they weren't trying to just sell you I wouldn't be so upset with these people, but they do not do that. Don't believe their positive reviews, find out who has actually been using the system that doesn't work for them as an influencer, and see what they say. I would never ever refer them to anyone. Pros The idea of repeat MD is great. The problem is the industry doesn't really have a good shopping tool that is also a rewards program. They do make on- boarding easy. Cons . These people mislead you in crushed every possible way. They have these huge seminars where they never talk about how much they charge you and how much you actually have to sell in order to make any money. They distort the facts pretty tremendously and make sure that until you're hooked in you don't really know what it's costing you. They also make you sign a very long contract and I cannot tell you how many people are trying to get out of that contract once they realize what a bad deal it is. It doesn't matter if you sell $100,000 and it costs you $120,000. Review Source DO Dolores O. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Turned our patients into members effortlessly." October 16, 2025 5.0 We moved from a reliance on one-off sales to a stable membership model. It's helped us focus more on growth, since we know we've got a predictable stream of revenue from them. Pros The automated membership plans for our "Tox and Filler Club". Patients pay monthly for treatments they want and we get predictable revenue every month that covers our overhead. Cons The initial setup took a couple of weeks to get all our packages loaded, but it was a one-time plan. Review Source OG Ori G. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Perfect for our Hormone and Weight Loss memberships." December 11, 2025 5.0 They make our membership programs stand out and puts them right in the face of any prospects who has our app. Pros Their platform makes it really easy for patients to learn about and buy our monthly hormone optimisation and weight loss programs. Cons Honestly don't have anything bad to say about them they've been a pleasure to work with. Review Source EB Erin B. APRN - owner Medical Practice Used the software for: 6-12 months ### "Warning- RepeatMD is all hype and no competence " August 4, 2024 1.0 Horrible . DO NOT WASTE YOUR TIME AND MONEY WITH THIS INCOMPETENT COMPANY / SERVICE ! Pros Having an app. I thought having memberships and rewards would be beneficial for our business. How wrong I was. Cons Horrible customer service, tech support, continuous malfunctions of app and fees of both the financing and of membership programs of which we were never advised before purchasing. One latest example of MANY- a customer calls asking why they were texted noticed of a birthday reward, but when they clicked on link/ looked in app, there was nothing. I sent support and our assigned contact a copy of everything and it was “ being looked into” . That was 5 weeks and 2 emails later. And still nothing. This is only one example of COUNTLESS issues. So we are wasting our time and losing $$$ because of the incompetence of RepeatMD . DO NOT waste money on this inferior product. Again —We are LOSING money on their app and membership and financing. I bought their sales pitch snow job hook, line and sinker and now feel like a complete fool . Review Source LS Lynn S. RN Administration Cosmetics Used the software for: 1-2 years ### "No happy" June 8, 2023 1.0 Not good ! It appears that the entire company communicates with emails only and all employees or most of them at least work from home so information is slow. All The different departments seam to not be connected or share information or be on the same page. Prices were entered and advertised wrong so we had to honor that and lost money ! Not very well managed ! Pros Rewards program but most of the time we did not get a code to post in the patents account Cons Reports are too late and do not contain enough information. Very hard to track payments for memberships and RMD only sends emails to parents for credit card payment updates. No one calls the parents to update cards so if the email they have is wrong then the parent has no way of knowing that their card is expired. Reason for choosing RepeatMD We were referred by the Emsculpt rep for the medical gym platform Review Source Response from RepeatMD June 27, 2023 Dear Lynn, Thank you for sharing your feedback regarding your experience with RepeatMD. We sincerely apologize for your less than incredible experience. We take feedback very seriously, and would like to put you in touch with your Customer Success Specialist to address these concerns—many of which will be addressed by our updated product, which is rolling out over the next month. We are continually working to improve our interdepartmental communication and ensure that all team members are aligned and on the same page. Please reach out to support@repeatmd.com so that we can schedule a call to best address your concerns. CB Chris B. Chief Operating Officer Medical Practice Used the software for: 6-12 months ### "Easy Implementation, Data Driven Tool and a Successful Resource for our Practice" June 5, 2023 5.0 I can say Repeat MD is driven by a very qualified team of individuals that have our best interest in mind. During the implementation portion they took the tie to listen to the needs of our specific practice and tailed the app for our patients. The thing I like best is that this is not some cookie cutter platform, it is designed specifically for our office. Pros We had a great customer success team who helped get our platform up and running with exactly what we wanted to offer. Once we provide the information our team took it from there. They give great guidance and are always there for support. They are able to see what is successful in other practices and help us mirror that by offering customer driven specials and services to allow us to have the greatest success. Cons Nothing! We had a successful implementation and launch and the team at RepeatMD is consistently checking in to make sure our program is successful. Review Source VR Verified Reviewer Marketing Computer Games Used the software for: I used a free trial ### "RepeatMD is a great software " May 19, 2024 5.0 RepeatMD is a robust software suite that empowers businesses to operate more efficiently and effectively, ensuring that both patients and providers are satisfied with the experience. It's a solid investment for any practice looking to modernize and streamline its operations. Pros The Membership Platform and Manager is a game-changer for businesses looking to enhance their income streams. It's like having a silent partner that takes care of all the membership management, allowing you to reap the benefits of a flourishing monthly revenue. The Mobile Rewards Platform is equally impressive, fostering loyalty and encouraging repeat business with minimal effort. It's a win-win situation where patients feel valued and businesses see a boost in sales. The Best In Class Patient experience is evident through the intuitive mobile app that not only rewards but also engages patients. It's a seamless extension of the clinic's service, making every interaction a positive one. With the ability to sell treatments around the clock, RepeatMD positions itself as a powerhouse, mirroring the success of top online retailers and providing businesses with a robust marketplace. The Superior Patient financing option is a thoughtful addition, offering flexibility and convenience with a 'buy now, pay later' feature that's free of nasty surprises. Lastly, the Patient Retention capabilities are nothing short of revolutionary. The automated system works tirelessly to ensure that patients remain within the practice's ecosystem, significantly reducing the chances of losing them to competitors. Cons While RepeatMD is a stellar platform, there's always room for improvement. Navigating the app could be more intuitive. A more streamlined interface would enhance the overall user experience, making it even more inviting for both patients and staff. Additionally, while the financing options are excellent, more clarity around the terms and conditions could help patients make more informed decisions. Review Source VR Verified Reviewer IT Consultant Computer & Network Security Used the software for: Less than 6 months ### "TKNP GENERAL REVIEWS" June 22, 2024 5.0 RepeatMD has been exemptional, with no any set backs, actually one of our best preference. Pros It's systematic flow, data protection, organized flow of database is great. Cons I cannot get to think of what displeases me with RepeatMD as it offers top notch services Review Source KR Kiarash R. owner Medical Practice Used the software for: 1-2 years ### "Rolled out before it's Mature" October 20, 2023 3.0 Has not proven to provide great ROI. Can probably be done on other platforms for less. Super buggy with poor support. Pros I like the concept of what is to be delivered: membership management, easy referrals, sales at off hours, Cons Buggy program. Support reps are inexperienced and we have to correct their implementation mistakes. Responses for support tend to be slow. Company leads it's customers by dangling a carrot that never arrives....been waiting for half a year "on the list" to be given new actual app rather than a homescreen weblink. 6 months later still no delivery. Setting up a web app on a phone is cumbersome and 95% of people have no idea how to do it, so we have to do it for them. every week phone number verification is requested AGAIN for each app user in order to be able to log in to account, even though it's on their locked phone. Review Source Travis G. COO & Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "The concept is there....time will tell if future iterations of the product will be what we need" June 14, 2023 4.0 I'm still hopeful this investment will pay off. In it's current format, I feel it's limited with what I can do with it. The lack of control and heavy leaning on RepeatMD staff seems like it would be a detriment to their own sustainability. Give me the control, and the tools I need and I'll take it from there. I'm am putting a lot of hope into 2.0, and if it doesn't deliver what I need I'm not sure we can continue on once our contract expires. Pros 1\. Ease of build and deployment. 2. Staff is great, quick, and easy to work with3. The concept is spot on. We just need to make it work now. Cons 1\. Control over the app leaves much to be desired. So many things I want to do require reaching out to get it accomplished. I NEED MORE CONTROL. Hopefully 2.0 will do this.2. Need gift cards, and better marketplace (non package) to maximize resale. And then need control over it. Again, hopefully 2.03. Integration with our EMR. Every package we sell, must be duplicated/invoiced in our EMR. Not sure of a way around this, and not sure if other things like this probably require the same thing.4. Transparency and Support of the technical infrastructure. They've been improving on this.5. The occasional masterclass is great. But would really like to see some more consistent INTERACTIVE training/best practices, etc. Reason for choosing RepeatMD The \[sensitive content hidden\] of RepeatMD made their case. The case studies helped. The ease of deployment promises was good. I believe that these guys are visionaries. I just need to get more from it. Review Source Lesego M. Admin Executive Office Used the software for: I used a free trial ### "Repeat Md is a great app" May 28, 2024 4.0 It is such as great app to use with patience and dedication life is so much simple with these app Pros RepeatMD offers a seamless solution for managing memberships, rewarding loyal patients, and enhancing overall patient experience. With features like mobile rewards, a marketplace, and patient financing, it's a game-changer for healthcare practices. Plus, its automation tools ensure superior patient retention. Highly recommended for boosting practice revenue effortlessly." Cons At first it a little difficult to grasp and navigate through the app.its takes time to learn it Review Source YK Yekaterina K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Owner " June 10, 2023 3.0 The market place is had to browse. I wanted to arrange my packages under my different categories- but that was not possible- had to be only under categories they set it up Pros Services can be sold on line, I can send discount codes to my customers Cons It’s very hard to customize. They also very slow They announced upgrade of the system in April- not time yet on when they will go life on that Review Source JJT Jane Jansen T. Design Online Media Used the software for: I used a free trial ### ""A goal of a company"" May 16, 2024 5.0 Pros RepeatMD is a rapidly expanding company known for its swift development of innovative ideas. It maintains a familial culture where employees are valued and demonstrate genuine care for one another. The organization is composed of exceptional individuals at every level who excel in their roles and exhibit commendable character traits that management highly values. This makes RepeatMD an ideal environment for gaining knowledge, progressing, and advancing in one's career. Cons RepeatMD is experiencing exceptional growth at an extremely rapid pace. As a company that thrives on innovation and quick adaptation, it is continuously evolving to stay ahead in the industry. This dynamic environment means that change is a constant, and employees must be flexible and adaptable to succeed. If you find it challenging to cope with frequent changes and a fast-paced work setting, this may not be the ideal company for you. However, for those who embrace change and are eager to grow alongside a forward-thinking organization, RepeatMD offers an exciting and rewarding career opportunity. Review Source TZ Tanya Z. Owner Medical Practice Used the software for: 6-12 months ### "Deceptive Company" April 22, 2024 1.0 Deceptive, disappointing and unprofessional. Actually unbelievable that they function this way. Pros Onboarding staff were great to deal with (patient, friendly) Cons Took several disorganized months/attempts to launch the app, then when it finally worked it was in USD not CAD as they indicated it would be (my practice is in Canada). \[sensitive content hidden\] admitted they had not met terms of signed Agreement. I agreed to wait a few months to see if it changed and was told the \[sensitive content hidden\] would have to ask the \[sensitive content hidden\] for a refund if I cancelled. Cancelled 3 months later as there were no changes and emailed the \[sensitive content hidden\] to proceed with refund request of initial fee and subscription payments made. No response to the first email and 2nd email bounced back so he must have blocked me. The other staff member I cc'd did not respond either. Review Source Response from RepeatMD April 29, 2024 Dear Tanya, We are extremely disappointed to hear about your poor experience. This is not what we strive for at RepeatMD. A member of our team has reached out to you. CV Candela V. Administrative assistant Alternative Medicine Used the software for: Less than 6 months ### "Key Considerations for RepeatMD Platform Management" May 15, 2024 5.0 Pros This membership management platform offers an efficient and effective solution for systematically and seamlessly managing subscriptions. With the ability to generate consistent recurring income through monthly memberships, this tool eliminates the burden of manually managing each subscription. One of its main advantages lies in its ability to facilitate tracking and management of members and subscriptions, ensuring efficient and precise management. Additionally, its intuitive interface allows for effortless setup and customization of memberships, making it easy to tailor them to the specific needs of each business. Last but not least, this platform provides a stable source of recurring income, offering financial security and allowing businesses to focus on long-term growth and development without worrying about unforeseen economic fluctuations. Cons This platform offers a comprehensive solution for managing memberships, but there are some considerations to keep in mind. Firstly, it may entail a significant initial investment for implementation and setup. Lastly, the lack of flexibility in the terms and conditions of memberships may potentially limit customer satisfaction and long-term retention. Review Source Patricia E. Sales Admin Executive Office Used the software for: 6-12 months ### "Membership Platform" May 23, 2024 5.0 Pros Membership Platform and Manager Boost your income effortlessly with memberships without any of the hassle of managing them.Step into the world of memberships and watch your monthly recurring revenue flourish. Cons None, I liked the service that RepeatMD offered Review Source Ashley M. Marketing Director Medical Practice Used the software for: 6-12 months ### "Fantastic Implementation and support team" October 27, 2023 5.0 RepeatMD dedicated their time to truly understand our practice's needs and wants and customized the entire app to suit our practice and patients perfectly. They are the Best!!! Pros We had the privilege of working with an exceptional customer success team that ensured our platform was up and running exactly as we desired. The RepeatMD team gave us excellent guidance and constant support, making sure our platform was exactly how we wanted it. Cons None! Our implementation was easy and A LOT faster than what I was used to. We launched with an event and the app was a resounding success. Review Source TA Tarannum A. Sales Executive Information Technology and Services Used the software for: 1-2 years ### "Customer friendly RepeatMD" July 15, 2023 4.0 It is simple to use, makes it simple to sign ups and it is used to create revenue automation technology that produces high quality products and offers excellent delivery. Pros Our customers always endorse the downloaded app, which has increased their interest in services they have purchased. We have observed a considerable raise in both client visits and new clientele. Cons Signing ups and checking ins in clients has a distinct learning curve, but with staff training and encouragement is quite effective. 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