# Progress ShareFile Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Progress ShareFile the right Document Management solution for you? Explore 440 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10007380/ShareFile/reviews --- Progress ShareFile 4.4 (440) [View alternatives](https://www.capterra.com/p/10007380/ShareFile/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Progress ShareFile Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews Intuitive and accessible interface 97% positive reviews out of 65 Most reviewers describe ease of use as a key benefit, highlighting its intuitive setup and minimal learning curve. High and inflexible pricing 59% negative reviews out of 66 Some users report pricing is expensive, with rigid contracts, costly user additions, and limited flexibility for smaller teams. James D Owner, 1 employee. "I canceled it the first time in June, and was assigned a case number, and sent a confirmation. But then today, my credit card was billed for another annual subscription fee, so I had to follow up, and it has been an excruciatingly painful experience." Efficient large file transfers 96% positive reviews out of 52 Most reviewers report large file sharing is seamless, overcoming email size limits and supporting secure transfers. Slow uploads and lag issues 88% negative reviews out of 66 Most reviewers indicate performance and speed suffer from slow uploads, lag, and occasional downtime, especially with large files. Mario A Financial Director, 2 - 10 employees. "Indexing within Windows environment, whether online or offline files, is slow, really slow." Centralized and scalable cloud storage 100% positive reviews out of 26 Most reviewers find file storage reliable, spacious, and convenient for centralizing and backing up company data. Nilesh P IT Systems Lead, 201 - 500 employees. "TB storage is good enough for small organisation and there is an option available to increase the storage space it will more beneficial in case if we require." Recurring bugs and plugin glitches 59% negative reviews out of 41 Some users say bugs and issues affect reliability, including plugin problems, occasional freezes, and inconsistent technical support. Patrick N ops, 2 - 10 employees. "some things about the program are glitchy and/or hard to decipher" ## Showing most helpful reviews Showing 1-25 of 440 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zuhairah A. Marketing Communications Specialist Internet Used the software for: 2+ years ### "Storage hosting is easy with ShareFile" June 5, 2021 5.0 Pros Sharefile is a cloud-hosted file server at its most basic level that replaces the need to host one within a workplace or business. It also allows you to offer download links to consumers to upload or download specific files, provided you have the proper rights. Because it is hosted offshore, it has the advantage of not requiring the office to operate servers or an Infrastructure rack. Cons You won't be able to view your file structure if your external internet connection goes down. If you're a remote worker trying to connect to a server hosted by your company, this can happen. Another problem might be a lack of bandwidth while uploading/downloading to Sharefile. It was also quite sluggish and complicated when we initially started using it, requiring multiple periods longer to transfer or explore than a self-hosted server. We also have at least 1-2 service interruptions every month, during which users are unable to conduct their job for a while. Switched from [FileInvite](https://www.capterra.com/p/138728/FileInvite/) Managing and storing files or document is more easy with ShareFiles. Review Source MR Marko R. ceo Law Enforcement Used the software for: 2+ years ### "Great file sharing tool with strong security and audit options" September 16, 2025 5.0 If you have ever used dropbox, gdrive or onedrive you will find using sharefile easy to use. Major difference is that this product is built with multiple users and clients in mind from day one, while other mentioned products are meant to be single user products which have option of sharing documents under particular conditions. If we put security and audit ability aside (which are important to my use case), second feature really worth mentioning is practicaly unlimited ability to create clients who can access your shared resources. In my opinion (and research), there is nothing quite like it and ShareFile is great fit for my use case (and priced competitvely too). Pros I am a long time user and I choose ShareFile because of security options and level of control I have over my uploads. Particulary, I have log file of who accessed what. I am located in EU and my files containt personal information it was really important to be sure that my data is kept within EU. I also like options to customized my sharefile experience which helps my client orient themselves more easily. At one point we also used ability of sharefile to create custom web forms for uploading, and that was a huge time and resource saver too. Cons In almost ten years of using ShareFile I never had a single issue. There were few points in time when I had to warn my users to update their software, but web access was always there. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/) Reason for choosing Progress ShareFile Auditing ablities, security, EU data center, unlimited number of clients. Review Source KF Kimberly F. Controller Legal Services Used the software for: 2+ years ### "Progess is not Citrix" May 1, 2026 1.0 Our firm used ShareFile for years, originally under Citrix. The product itself worked for secure file sharing, but the handling of our account after the transition to Progress caused us to lose confidence in continuing the relationship. Being cut off from business-critical file-sharing materials before the correct billing contact had a meaningful opportunity to address the issue created unnecessary operational disruption. We paid to restore access, but based on this experience, we do not intend to renew. Businesses relying on ShareFile should pay very close attention to auto-renewal deadlines, billing contacts, and notice requirements, because once the renewal date passes, the company may insist on the full annual amount even if there were transition-related communication problems. Pros ShareFile has been useful for secure file sharing, especially when working with outside firms and sharing client-related folders. The platform itself served our needs for years and was helpful for organizing and exchanging business-critical documents. Cons The renewal and billing process after the Citrix-to-Progress transition was extremely disappointing. Billing and renewal communications were routed in a way that the appropriate person responsible for payment did not see them, and our firm did not receive or review the invoice until shortly before our service was cut off. Rather than working with us on a reasonable transition or prorated resolution, Progress ShareFile insisted on payment of the full annual renewal to restore access. The company’s position appeared to be that the auto-renewal terms controlled, regardless of the communication issues during the transition. That may be their policy, but it was not a customer-focused way to handle a long-standing business account. Alternatives considered [Citrix Workspace](https://www.capterra.com/p/220624/Citrix-Workspace/) Reason for choosing Progress ShareFile We went with Citirx but they were bought out by Progress Review Source LT Liberty T. Tax Preparer Accounting Used the software for: 6-12 months ### "Secured Sharing File and Reliable" October 22, 2025 4.0 It is reliable for sending files (secured) and receiving large or confidential files. It got more room for improvement. Pros It was not pricey and the customer service is excellent and can be linked with our Microsoft Outlook which makes very handy, also knowing it makes secure file sharing. Requesting a signature is easy to use. Cons Users (clients) had hard time to use especially to non-techy users. And the document upload sometimes feel a bit slow, especially when handling large files. Switched from [TaxDome](https://www.capterra.com/p/186749/TaxDome/) Taxdome offers more a complete package like workflow and document management. Review Source TL Thomas L. CIO Biotechnology Used the software for: 2+ years ### "Great File Server replacement for SMB companies and more" November 20, 2025 5.0 Excellent Every company needs to have cloud storage, Sharefile allows for this in an easy to use package. I like the 3rd party separation from the big players and the extra features that you would not get from a Microsoft or Amazon. Pros Easy to use and Fair pricing!!! We have been using this product for over 10 years successfully!!! Keep up the good work... Cons Desktop app will glitch if overloaded To fix the PC would need to be rebooted, as an alternate way to access your files, the browser will always work. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing Progress ShareFile Complex, Buggy, in all Microsoft environments authentication problems with multi-national partners. Review Source MA Mario A. Financial Director Retail Used the software for: 2+ years ### "Used to be a great product, it is getting worse with every update" September 14, 2025 2.0 Used to be very positive, now I have nothing much positive to say about it, other than their customer service. The failed syncs are inexcusable and make the product virtually unusable. We are now looking into alternatives and have not moved to new providers just out of inertia rather than anything else. Pros I used to like the fairly seamless integration and unlimited storage when I signed up. It could sync across users and devices very well an sharing with clients was also easy and auditable in terms of access control and visibility. A lot of those pros. are no longer there or have been eroded. Customer support are perhaps the only saving grace, when you eventually get through to them. They have tended to take ownership of issues and followed up appropriately every time. The fact they actually phone you to explain or check exactly what the problem may be is unusual and hugely positive. In that, they seem to care about their customers. In the functionality of the product, much less so. Cons It is getting worse with every update. Half the time it does not sync across devices and users and requires saving a document in a different location or with a different name before anyone else can see it. Sometimes it does not even sync on the same device: I go to windows explorer and the version of the file I am working on has disappeared. The fact that, by stealth, they moved from "unlimited storage" as standard to 1TB per user (only unlimited in the sense you can buy extra space) is offputting. That they make out it was always that way is just insulting. At the current offering, we would never have signed up. There are better and more integrated platforms with more attractive pricing options. The repeated change of name is embarassing. Choose one and stick to it! "Offline files" are not really offline. When you first switch on a computer, it needs to have a connection to the internet before you can access offine files, which entirely defeats the point. Plus they are not normal files you can access like any other without the app, as all other cloud storage, unless the app is running, they are not accessible. Indexing within Windows environment, whether online or offline files, is slow, really slow. A search within sharefile, unless you go via the website, takes forever and half the time does not return results that are clearly there. Imposing 2-step authentication has also been a pain. However much I disable it everywhere, I constantly have to reenter domain name, email and password, plus wait for a code. Had to do it 3 times on the same machine today, Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Reason for choosing Progress ShareFile Unlimited storage and unlimited access. At the time it also offered a "solo" product, which then became 3 employees minimum. We now use all three, but to start with this was just a cost hike for us with no improved service. If we were to choose now, we would definitely go elsewhere. Review Source TE Tarek E. IT Director Legal Services Used the software for: 2+ years ### "Share file is better now than when it was with citrix" September 19, 2025 5.0 It is good experience , I would recommend using it specially the cloud storage which facilitates the communication Pros It is easy to use , the support is very responsive and helpful Value for money and it has large storages Cons It has bugs that sometimes it is very slow and sometimes users are not able to login The storage could be faster Alternatives considered [OneDrive](https://www.capterra.com/p/161304/OneDrive/)[NetDocuments](https://www.capterra.com/p/225425/NetDocuments/) Reason for choosing Progress ShareFile Easy to use and good support in addition of good storage space Review Source MC Mark C. Technical Director Computer Software Used the software for: 2+ years ### "Simple for end users, powerful for admins" September 16, 2025 5.0 We have been using ShareFile for several years now to request data from customers migrating to our web applications. We especially like the simplicity for end users and the way data retention/link expiration works. I do think the product is a little expensive but I haven't found anything that works as well. Pros The simplicity for end users makes ShareFile a great choice for our business case as we have none technical staff receiving requests for data uploads. Cons The authentication process when logging in was a little flaky, we sometimes had to log in twice. This looks to have been updated recently. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Reason for choosing Progress ShareFile Most secure with good retention policy management Review Source DP Doc P. Principal Information Technology and Services Used the software for: 2+ years ### "Technically mature and secure product, customer service ABYSMAL!" February 25, 2025 3.0 The product itself offers a mature, secure cloud solution for document management. Recent customer service experience \[Feb 2025\] has been abysmal! I tried changing the terms of my renewal and literally spent a day trying to track down someone, anyone, to assist. By the time someone responded, the product had renewed with no option to change. Suffice to say we are moving away from it. Get your act together, CISCO/Citrix, or whoever currently owns/manages customer service and support. Pros ShareFile security \[256-bit AES\] is top-notch and was the selling point for me to switch my practice over to it. Integration with both Mac OS and Windows made it a practical solution. Cons \- it does not integrate with virtual machines - there is a lag while sending out email in Outlook; not really sure what the connection is between ShareFile and Outlook - Customer service leaves a TON to be desired Alternatives considered [Box](https://www.capterra.com/p/148766/Box/) Reason for choosing Progress ShareFile Easier implementation, ability to manage teams and users, and overall fit for the practice Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Much more security and ease of use + the ability to manage teams/users Review Source MS MAROOF S. Director Accounting Used the software for: 1-2 years ### "Unreliable due to system availability" March 19, 2025 1.0 The Progress Sharefile (Previous Citrux Sharefile), is unreliable in a way that it has system-wide slowdowns. Probably due to the limited resources allocated. Not for file share, but if you are using their projects. It works well in the off-season. However, right before the deadline, you keep on getting those errors and endlessly press Ctrl 5. It cripples the whole tax preparation process when you cannot retrieve data from the document requests or information requests. When you reach out to the support, they never understand the issue. In short, not a reliable product at all especially for a tax prep firm. Imagine right before the deadline struggling to get the data. The dreadful calls to clients to send the data through alternate means. Very disappointing. Pros The new features they introduce. (provided they work) Cons System availability during peak time. No document requests, information requests or projects open during peak of the tax season. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Progress ShareFile Out-of-the-box solution (but did not work) Switched from [CCH iFirm](https://www.capterra.com/p/185242/CCH-iFirm/) Growth of the business required a more robust solution. Review Source GP George P. Talent and Payroll Specialist Human Resources Used the software for: 6-12 months ### "Sharefile Review" April 1, 2025 4.0 I've had a positive experience using Sharefile over the past year. I like how simple it is to send out documents for signature and the encryption & security options are quite useful. I've also used it to store files and create folders, so it is also a great website for database management. Pros Versatility. Good platform for creating and sharing folders with other users. Great for database management for documents and easy to send out documents for signature. Decent security features as well for sensitive documents. Cons It can be slow and unresponsive at times. Review Source mG michael G. President Information Technology and Services Used the software for: 2+ years ### "Sharefile works" November 20, 2024 5.0 Positive, lightweight program that is secure and intuitive Pros Allows secure secure transfer of documents with clients Cons Can be confusing for some clients to authenticaate Review Source AA Anthony A. CFO Non-Profit Organization Management Used the software for: 1-2 years ### "A fine product!" October 15, 2024 5.0 very good, easy to learn and well priced Pros safe secure and easy to sue, very good product Cons not much - it can be slightly difficult to add people form other organizations Review Source VR Verified Reviewer Operations Manager Publishing Used the software for: 2+ years ### "Great as a File Storage System" August 3, 2019 4.0 We put Sharefile in place without an IT admin or any IT specialists on hand. A group of four of us tackled the transition from our university's shared drive, handling the data migration and the set up of folder structures. Because of this, I'm sure we didn't have all file storage best practices down pat. I don't know that Citrix provides much in way of recommendations for how to structure the data; that said, we only purchased Sharefile rather than a more enterprise-minded solution. I am sure with heftier purchases that there'd be more consultation and interaction. For the several-thousand annual price we pay for a team of around 40, the benefits of Sharefile are immense. As with any system of this size that's cloud-based, there's a bit of a learning curve to get comfortable with the more in-depth features and functionality, but once we learned how certain aspects work, it's been great and has become a core part of how we conduct the sharing of files with clients. Pros Cloud-based and easy to understand web interface is nice. Onboarding and implementation was good and inexpensive. The check-in and check-out file features are nice, as are the abilities to share files with external users. The security and uptime as well as ability to resolve any system-wide outages quickly. Cons Some frustrations in features that I was expecting to be more fully fleshed out, such as workflows or ability to work on documents online without the lag of connecting with 365 and handling some of those handovers. Review Source FT Figo T. Security monitor Design Used the software for: 2+ years ### "Best experience with ShareFile" September 22, 2023 5.0 What an excellent platform for sharing various files safely and easily. It has helped me a lot, especially in my work. I hope for continuous updates. Pros What I love about it is the ease of sharing files easily and securely Cons There is nothing specific, but perhaps the speed of performance Review Source Marilyn L. Business Owner Consumer Goods Used the software for: I used a free trial ### "Excellent for sharing file! " May 27, 2024 5.0 It is a good application for securing and sharing file. You can easily use it in a way that your life can be at ease. Pros it is convenient for sharing files from one gadget to another. I also like that it has s lot of features I enjoyed. Cons Sometimes it has errors and laggy but it does not affect its overall performance. Review Source Abrar K. Survey Programmer Market Research Used the software for: 1-2 years ### "A Good software to share files " August 15, 2021 4.0 Overall it's a very good tool and does everything a company requires. We have been sharing files and collaborating with the help of this tool making professional lives easier. It has a good cloud storage and is completely secured. Pros It's very easy to use and doesn't require any prior knowledge. The file synchronisation is very good and it allows us to share files anywhere. We can generate links of the files and send them as email. We can set access controls to each file and restrict others from accessing it. Cons We can view zip files in read only format and is a drawback. The uploading speed of the files is very slow and needs to be improved. It is expensive when compared with other competitors out there. Review Source MC Martina C. Paralegal Legal Services Used the software for: 1-2 years ### "My office loves ShareFile" June 16, 2023 5.0 Sharefile made file sharing super easy and accessible for the office. Large files and folders can both be uploaded, which makes organization easy for all. Pros The drag and drop feature makes ShareFile one of the easiest applications to use. Cons Sharefile was easy to use. I have no complaints. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Upload time and storage options Review Source JC Jesse C. Business Operations Manager Construction Used the software for: 1-2 years ### "Sharefile is a perfect companion with Outlook. " September 22, 2023 5.0 Overall, the ease of use is the best aspect of ShareFile. It integrates smoothly with Outlook and helps me manage my day to day tasks. Pros I like that I am able to quickly and easily share files from my computer. Most of my job involves receiving and sending files with various levels of confidential information. ShareFile gives me the confidence to do so due to their security and ease of use. Cons ShareFile can sometimes slow me down. It might just be me, but it seems to not always save my preferences. I have to go in and change them from time to time. Review Source VM Virginia M. Bookkeeper Financial Services Used the software for: 2+ years ### "Sharefile is a simple switch!" November 13, 2023 5.0 Pros I love the simplicity of using this program and how quick I was able to implement it in my business Cons The price has crept up slowly and I have been able to absorb it in my business but Im not sure how long it will last if it keeps increasing in price Review Source Nurain O. Human Resources Assistant Utilities Used the software for: 2+ years ### "Easy to work with" July 12, 2021 5.0 Pros ShareFile offer a quick and straightforward process that help in sending a files or document, with no size limit imposed n the files size. It is the best solution for anyone that need a simple way to moving their files around without having to register an account with the software. Cons One of thing that i think that ShareFile need to upgrade is the file upload speed. It is too slow and will taking too much time for a large files thus making me frustrating more when the process get interrupted and had to repeating the same process again. Review Source VR Verified Reviewer Technical Support Accounting Used the software for: 2+ years ### "I deployed ShareFile on my platform" July 3, 2018 5.0 Pros ShareFile is easy to use. The Outlook plug-in allows an easy way for customers to send secure files as well as secure emails with a few short clicks. Users are able to create their own folders and we share folders with our clients. There are templates for subfolders as well as retention periods for files. We are able to send attachments beyond Outlook's size limitations and ShareFile helps scan for potentially dangerous content. You can also control what network users access their ShareFile account. There are a lot of options available if you're looking to protect information that leaves your company. Cons There can be issues with downloading a lot of files at once from the browser. However; Citrix makes a ShareFile desktop app this helps speed up this process. You can turn two factor on, but you have to have each user go to their account and manually enable it. That makes us work with each user in order to enable two factor. The cost can be expensive, but we had reduced rate. Its well worth looking around for a good deal if you decide to implement ShareFile. A small downside is when a user goes to preview a password protected document, they have to download the file because ShareFile's website cannot prompt you for the password. Review Source VR Verified Reviewer Governance, Risk & Compliance Administrator E-Learning Used the software for: 1-2 years ### "Customizable, Secure, and Beyond Simple" November 25, 2018 5.0 We began looking for an enterprise solution to file sharing/signing and was hoping to reduce user burden by having the solution serve a host of functions. We were particularly intrigued by the prospect of secure file collaboration but this feature was not as user friendly and compared to Google docs, there was a lot lacking. While this prevented widespread implementation, several teams nonetheless still rely on sharefile. The continued acquisitions by Citrix also make one wonder how Sharefile will continue to improve/integrate over the next iterations. Pros Being able to send clients to a personal, branded client folder to access whatever they need (with my customized security settings and email alerts) was amazing. Also a huge fan of the send me a file link that can be embedded into email signature blocks Cons The 2 main shortcomings of the product are what keeps it from being an Enterprise wide solution (though it is nonetheless superb for secure document sharing and signing). I did not test the Outlook plugin, but the Gmail plugin was not nearly as easy as it was made out to be. Review Source CM Charles M. COO Legal Services Used the software for: 1-2 years ### "Sharefile is Reliable and Secure" November 6, 2023 5.0 Pros Sharefile allows ease of secure storage for all file types and an easy way to share them with others for download. Cons How slow it is to search through the thousands and thousands of files we store on Sharefile - honestly, nothing Review Source Tapan J. Data Analyst Internet Used the software for: 6-12 months ### "Sharefile - File sharing made easy" January 31, 2018 4.0 Pros Sharefile has attempted to enable the users share files larger than what their email servers support without doing anything different than the usual. They can still attach a large file using Sharefile plugin and send the mail to the recipient. It also provides an option to upload the file on their server and then share the link to the file with the intended recipients. It facilitates file access from anywhere and any device for the recipient. Files are always secured by encryption while they are stored in their servers as well as during transit. One can be in complete control of their content and change the access permissions anytime from anywhere. Cons It doesn't provide a feature to add another layer of protection such as 2 Way Authentication which can make the user feel more secure rather than just rely on Sharefile's security expertise. Also, it doesn't have a software client which can be installed on the machines which hampers the ability for all the contents in a folder to be in sync at all the devices. Review Source Similar Products Featured ## Related categories [Cloud Storage](https://www.capterra.com/cloud-storage-software/)[File Sharing](https://www.capterra.com/file-sharing-software/)[Document Management](https://www.capterra.com/document-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.