# Logi Symphony Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Logi Symphony the right Business Intelligence solution for you? Explore 258 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10005468/Logi-Symphony/reviews --- Logi Symphony 4.5 (258) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Logi Symphony Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews IA Ismail Umar A StudentEducation Management, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “Also the internal data management and preparation tools like data cubes visual interface for extract, load and transform has a a great benefit as it allow me to clean, blend and model disparate practise datasets without relying on seperate ETL tools“ November 12, 2025 FB Felipe B Senior BI EnginerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Dundas BI documentation is shallow and sometimes ambiguous, so if the customer support is sometimes limited and there is no community or board to share/absorb knowledge, how will the developers make the product better?“ May 2, 2024 FB Felipe B Senior BI EnginerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Integration of various types of data sources is simple and easy; even with multiple ETL steps and data enrichment features, you still can easily navigate the tool.“ May 2, 2024 TG Thomas G Data AnalystHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Often the failure report is generic and doesn't provide detail or actionable feedback. “ May 2, 2024 IA Ismail Umar A StudentEducation Management, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “Well it is highly flexible platform especially when dealing with analytics though it requires considerable effort and time to learn it.“ November 12, 2025 FB Felipe B Senior BI EnginerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Intermittent bugs and some other types of faulty features“ May 2, 2024 MC Mark C CIOComputer Hardware, 11 - 50 employeesUsed the software for: More than 2 years. “We were able to offer customer-specific reporting, dashboards and self service analysis out of the box. “ May 2, 2024 Parag N System AnalystComputer Software, 201 - 500 employeesUsed the software for: 6-12 months. “The only shortcoming of Dundlas BI is that it cannot create customised infographics as quickly as Tableau.“ January 13, 2023 ## Showing most helpful reviews Showing 1-25 of 258 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Blake R. Senior Business Intelligence Developer Financial Services Used the software for: 2+ years ### "Was Great Now Just Good -- 2+ Years of Decline" February 18, 2021 4.0 Logi has been a great tool for the success of my company. Logi has changed quite a bit over the 10 years I've worked with the product. Since be purchased by a few years ago the change has not been for the better. Stable relationships in the software industry are hard to come by, but those existed with Logi for a long time. Now turnover seems to be high. The quality of the product has decreased and new features have been slow. A lot of new products have come and gone and the Logi ecosystem (Info, Self Service, Predict, etc.) is confusing as ever. My faith in Logi is at an all-time low, but luckily the product remains solid. For a new user, the company may be fine. As a longtime user comparing the past to present leaves me disappointed. Pros The Logi Info platform allows for quick time to market. My team can create a brand new report in a matter of days where other solutions would take weeks. Logi Info places nicely with 3rd party frameworks and libraries. Cons The investment in the Info platform seems to be declining. There used to be new features on a regular basis, but now the product is pretty stagnant. Review Source TK Tom K. Development Manager Computer Software Used the software for: 1-2 years ### "Exago - Great for SaaS products" September 21, 2020 4.0 Pros • Includes Report Building capabilities that can be utilised by the client. • All report building is completed within the browser – no downloads required. • Includes Dashboards. • Includes ability for clients to build dashboards within the browser. • Strong permissions structure, that means you can explicitly say which users can see what. • No data access layer – this is entirely managed within the client, which means no replication of login data. • Reports are built based on a ‘model’, built from our database • Includes software upgrades – easy to implement • Support provided via telephone or Zen Desk • Report Building capabilities – can replicate current functionality. • Option to download a trial version of the software. • No SQL Licence required. • If we end the licence, we have 12 months grace to transfer to another solution. Cons • Support Hours – These are 8am – 6pm EST (We are a UK-based business) • Costs – cheaper than Reporting Services with BI, but much more expensive than Telerik, Synchfusion and similar. • Server / hardware requirements Alternatives considered [SAP Crystal Reports](https://www.capterra.com/p/212107/SAP-Crystal-Reports/) Reason for choosing Logi Symphony The best solution that we reviewed was Exago. Its feature list, and apparent ease of use and support package was much more palatable than the other solutions. Review Source AJ Amy J. Chief Sales Analyst Machinery Used the software for: 1-2 years ### "Disgusted By Business Practices" July 31, 2023 1.0 We've been using it for sales analysis and determination of business trends. I had better luck using other software tools. Pros The product is okay. Not perfect, but it got the job done. But I'm recommending we get rid of it. Cons I don't want to discount an entire company based on one person, but there is someone named \[sensitive content hidden\] working there who posts some horrendous things on Twitter and YouTube. No one should employ such a horrible person, and I see no reason why we should do business with companies who hire abusive people. Review Source KS Ken S. Data Scientist Information Technology and Services Used the software for: 6-12 months ### "Powerful tool with higher overhead" November 5, 2021 5.0 Dundas is a fantastic company that really seems to care about their product and their customers. Pros The tool can do anything you want. I don't think I've gotten one "no" since I started asking about capabilities. Cons The time needed to implement some features is high. And if you need to make changes to it later, you typically have to re-do a decent number of steps in the middle of the process (not on the dashboards, but in the data cubes that underlie them). Alternatives considered [Sigma Computing](https://www.capterra.com/p/188405/Sigma/)[Looker](https://www.capterra.com/p/169053/Looker/)[Google Data Studio](https://www.capterra.com/p/190616/Data-Studio/) Reason for choosing Logi Symphony Functionality. As above, its power makes it very attractive as a BI tool that can extend far beyond graphs and charts. Switched from [Looker](https://www.capterra.com/p/169053/Looker/) It did not have a lot of the functionality we needed Review Source NB Noam B. Founder Media Production Used the software for: 1-2 years ### " Powerfully Intuitive: A Review of Dundas BI" January 18, 2023 5.0 Overall, Dundas BI is an excellent choice for businesses looking for an intuitive and feature-rich business intelligence platform. It is highly customizable and easy to use, making it a great option for businesses of any size. Pros Dundas BI is incredibly user-friendly and provides a wide range of features to help you easily create powerful dashboards and reports. Cons While the dashboard customization options are plentiful, the data visualization tools are somewhat limited and can be difficult to use. Switched from [ArcGIS](https://www.capterra.com/p/93333/ArcGIS/) Dundas BI stands out from its competitors with its easy-to-use interface and powerful analytics capabilities. It also offers more customization options than many of its rivals, making it an excellent choice for businesses looking to get the most out of their data. Review Source RjD Renford joseph D. IT Analyst Retail Used the software for: 1-2 years ### "One of the best Mid tier BI solution for your business analytics" November 5, 2021 5.0 Have always been a reliable solution to understand our business trends. Pros Easy to implement and great featured added on every patches. Cons Always been a great software meeting our organizational needs Switched from [Spotfire](https://www.capterra.com/p/81277/TIBCO-Spotfire/) Wanted a feature-rich solution to better manage our business analysis Review Source OCV Ole Christian V. Senior Data Scientist & BI Expert Information Technology and Services Used the software for: 6-12 months ### "Flexible BI solution " March 5, 2021 5.0 Pros Super flexible Very good data preparation features Dashboard functionality You can do everything related to BI and analytics in Dundas, because of the flexible architecture Cons Working with large tables (as a data visualization) can be a little bit of a pain The report designer seems a little outdated and is not very user friendly to use Alternatives considered [Board](https://www.capterra.com/p/73473/BOARD/)[Looker](https://www.capterra.com/p/169053/Looker/)[Jaspersoft](https://www.capterra.com/p/170203/Jaspersoft/)[Sisense](https://www.capterra.com/p/86955/Sisense/)[Domo](https://www.capterra.com/p/119119/Domo/) Reason for choosing Logi Symphony Because of the flexibility in Dundas and also in terms of price/value Dundas seems to us like to best solution. Also their sales/support team was outstanding in the process Review Source RT Rachel T. Informatics Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Value, Strong Feature Set" March 20, 2021 5.0 Pros Built in time period over period analysis, built in correlation matrices, ability to auto export data in various forms to excel, pdf, or other formats. Cons There is no "undo" button on some pages,which makes error recovery more difficult. However, the company has already indicated they are working on a fix for this. Alternatives considered [Sisense](https://www.capterra.com/p/86955/Sisense/)[Domo](https://www.capterra.com/p/119119/Domo/)[Tableau](https://www.capterra.com/p/208764/Tableau/)[Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) Reason for choosing Logi Symphony Price, feature set, amazing support, kindness, and knowledge from staff. Switched from [Tableau](https://www.capterra.com/p/208764/Tableau/) Tableau was good for us for several years, however, it lacked features we needed that are seemingly pretty basic. The price and flexibility with user licenses made our decision even easier. Review Source DD Dominic D. SQL database specialist Information Technology and Services Used the software for: 6-12 months ### "Easiest embbeded BI application to use and integrate out there" August 6, 2019 5.0 Pros The ease of use of the ExpressViews for our less tech-savvy users Cons It is missing some features when it comes to parameter selections for a report, like multi selection in a parameter. Alternatives considered [Jaspersoft](https://www.capterra.com/p/170203/Jaspersoft/)[Sisense](https://www.capterra.com/p/86955/Sisense/)[Tableau](https://www.capterra.com/p/208764/Tableau/)[JReport](https://www.capterra.com/p/85090/JReport/) Reason for choosing Logi Symphony Great customer support, easiest architecture to understand and implement, great key features. Review Source Joel B. Administrative Secretary Consumer Services Used the software for: 6-12 months ### "Fair overview of Dundas BI" March 11, 2023 4.0 It helps us during times for taking decisions since we embark on data-driven actions. Pros I really love the enhanced security features of Dunda BI. I can easily set up authentication for my users and choose who can have access to either view or edit. Cons Dundas BI is a great tool but sometimes I find it too overwhelming because it has a lot of advanced features that other Business Intelligence tools do not have and that leads to a high learning curve Review Source AD Aditya D. Sr.Application Developer Information Technology and Services Used the software for: 2+ years ### "Dundas BI Dashboarding / visualization review after using it for 3+ years" June 22, 2022 4.0 Overall the experience is mixed but I would say when you compare it with its peers and when you look at the cost and other factors like features which the tool provides it is very useful and can be considered for your BI and reporting. It supports almost all the features of a basic BI tool. Pros Dundas is a powerful BI tool . We have migrated our reports to Dundas . It has powerful Dash boarding capabilities. I personally like layering feature in dashboard, it makes life easier to show hide stuffs. Also the exporting feature to PPT and PDF is also helpful for our users to present the dashboard to their up-line team. It is also cost effective as compared to the other major players/tools in the BI space. Security feature using custom attribute is also a very useful and powerful feature. Cons I believe we have limited support material available online for Dundas in the web. We have to rely only on the cube community or the support team of Dundas which sometimes make life difficult if you are stuck. We also struggled to build or Cube in the form of star schema model which is basic for any warehousing / BI requirement and we could not figure out a way as the cube brings everything in a form of process result which is ONE de-normalized table and star schema model fails in that approach. Review Source DS Derek S. Business Intelligence Developer Health, Wellness and Fitness Used the software for: 1-2 years ### "Dundas BI" November 10, 2021 5.0 Overall I have really enjoyed my time working in Dundas BI. I have worked in a few other visualization products and haven't been able to accomplish the same things that we've accomplished in Dundas BI. I can't stress enough how flexible and customizable the product really is. The customer service is always responsive and helpful and the Dundas community forum is there to help answer questions too. Pros What I love most about Dundas BI is the flexibility of the product. The product is so flexible that you can accomplish almost any of your data needs inside of Dundas BI. When the UI doesn't meet your needs you can use customized scripting to accomplish your tasks. Dundas BI has a Python Analysis transform that allows you write scripts using the Python programming language to perform analysis on data. Passing parameters or setting up different dashboard actions has never been easier. Cons It takes a little bit of time to learn the product and all of its functionalities. However, they have a suite of training videos for new customers as well as additional training videos to improve your application knowledge. Review Source VR Verified Reviewer product Engineer Computer Software Used the software for: 2+ years ### "Best Flexible BI tool in the market" November 25, 2019 4.0 Built dashboards which makes our customers day easier , well organized and informative, which otherwise would require customers to use their own analytics to gain insights. Pros This software provides with a breadth of flexibility in terms of integrations, automated user authentication,different charts available for visualizations. The time to market is reduced greatly. Cons Documentation for some features is not descriptive enough, which makes it difficult to use some of the cool features the tool provides. Alternatives considered [Informatica MDM & 360](https://www.capterra.com/p/168312/Informatica-MDM/)[Sisense](https://www.capterra.com/p/86955/Sisense/)[Tableau](https://www.capterra.com/p/208764/Tableau/)[Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) Review Source TM Tod M. Policy Analytics Director Government Administration Used the software for: 2+ years ### "Logi Analytics for BI and General Web Publishing" January 7, 2020 5.0 We collect a tremendous amount of data from over 70 institutions and publish about 400 pages of reports of those data. We have built publication and management tools, including a robust CMS using Logi. Pros Versatility. The Business Intelligence tools are good, not as shiny as Tableau, but flexible, solid, and relatively easy to use. Logi shines as development platform to create a complete website or application. We use it multiple ways including a public-facing website hosted completely in Logi and IIS, and multiple private sites for data submission, review, and management. Cons There are a few things I would change about the graphics. I want more options to put text labels with values to reduce reliance on legends. There are also minor challenges with seamless detection of mobile device detection. Review Source VR Verified Reviewer System Analyst Computer Software Used the software for: 6-12 months ### "Impressive BI platform is provided by Dundlas BI." January 13, 2023 4.0 Pros More than 80 different data sources are accessible to me! Dundlas BI is simply amazing. a fantastic, feature-rich business intelligence tool. Both Tableau and Dundlas BI have been used by me. But to be completely honest, I think Dundlas BI is much easier to use. Any organisation looking for a BI tool should use this, in my opinion. Cons The only shortcoming of Dundlas BI is that it cannot create customised infographics as quickly as Tableau. In addition, Dundlas BI holds up well against other BI tools that are currently available. Review Source DT DANNY T. Sr. Manager of IT & Vendor Services Management Consulting Used the software for: 6-12 months ### "Good Value, but not the best" June 20, 2019 3.0 Overall, the product is working as intended. Like anything else, as you get more comfortable with it & start to learn the quirks it becomes a little like second nature. Pros The initial attraction to the software was the look. It's slick & clean & making visualizations is snappy & they look good with little tuning. That was a big selling point. The platform is built so that you can customize based on your needs & that's huge. Plus, the cost was a fraction of the largest competitor we reviewed. Cons Customer Service can be a bit choppy. You can't "call in" for an answer, unless it's a quick one, if you need help troubleshooting something while you're in the thick of it - sorry, you need to schedule the time when things go wrong. There were other issues with being sold different licenses than what we used in our trial, with no clear understanding of the separation until after the fact. Debugging data errors, if you're working with alot of data can be a NIGHTMARE. Alternatives considered [Tableau](https://www.capterra.com/p/208764/Tableau/)[Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) Reason for choosing Logi Symphony Cost vs Features. Review Source RA Rachid A. HRIS Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "HR metrics & Dashboards powered by Exago" September 28, 2020 5.0 The embedded architecture of Exago with our HRIS, allows getting HR data on real time and from a unique integrated source. Pros The MS Excel look like grid in the report designer provides a great flexibility when it comes to creating a myriad of complex formulas to show as KPIs and metrics or as references to to other coordinates in the report. In addition to the ability of showing or hiding the intermediate calculations The feature of ExpressViews is time savy and allows users with no profound BI skills to intuitively and easily create ad-hoc lists and reports. The scheduler feature helps generating reports, summaries and lists, and send them automatically to specific recipients on a predetermined frequency. Not all users have access to the overall population headcount so the scheduler is the solution, taking into consideration , of course, the nature and confidentiality of data to be sent. The inheritence of security profile from the HRIS which make it easy to apply proper user capabilities for employee, manager and SME portal. Cons I would like to be able to override in the join feature the original joins’ types that are setup in the views in the HRIS. Review Source JT Jennifer T. Software Developer Computer Software Used the software for: 2+ years ### "Great ad hoc reporting engine" February 27, 2017 4.0 From my perspective as a software developer who integrated Exago's software into our own, they provide many flexible features that allow you to customize the product depending on your own needs. For example, Exago provides several interfaces that allow us to manage our customer created data, where we store the reports and schedules created by our customers in our own database tables. They also provide other extensibility features, like server events that allow you to add custom code for specific events during a report execution. We have used the api to "publish" reports for use in other parts of our application, as well as replace legacy asp reports in our application with reports created in Exago. This has helped us tremendously in standardizing reports across our application in terms of the terminology used as well as the data that is returned. Now when our customers try to compare results from various reports across our application, there is much more consistency. Pros We integrated Exago software as an ad hoc reporting engine for our customers. It allowed us to expose our data model to our customers and provide for them a way to create their own reports. Some of the features that we benefited from, which we did not have in our legacy solution were the ability to create custom formulas in a report and also the ability to schedule a report. Cons Our data model is very large and we would like to see some future improvements on how the designer handles all of the field lists so that the designer could be more responsive. Review Source LC Louis C. Lead Purchase / Sales Computer Software Used the software for: 6-12 months ### "Exago has brought a feature rich business intelligent support solution for our company's native management systems." August 6, 2018 4.0 We have over the last year applied Exago's API and user architecture to great advantage in creating effective solutions for measuring our performance as a group and for individual workers. Though some what difficult to access , Exago's customer support has proved valuable for our company in developing applications for our native management and ad reporting performance systems. We would advise in order to insure a proper fit for your company's management software to engage with Exago's customer service a full interview in order qualify their API and development architecture as a proper fit for your company. Once that cycle and analysis is complete and the necessity for future IT cycles is reduced, we can say Exago is highly recommended. Pros Exago features highly adaptable and easily integrated API. We believe the 1 year and renewable purchase licensing fees are competitive and affordable. We can , for one single year auto renewable purchase price, make applications for our systems that will apply to multiple servers. Cons Exago reports that IT is unnecessary after development and integration . We have not found this to necessarily to be true. We believe Exago's customer service resources are a challenge to access. Review Source BM Brett M. Software engineer Utilities Used the software for: 2+ years ### "Exago is the real deal" February 14, 2017 5.0 We have been using Exago for a few years now as an integrated part of our product - and it's a solid reporting tool. I have years of experience working with Crystal, and SSRS, Telerik... and hands down, this is a much more pleasant environment to build reports in! The UI is fantastic, the features are solid, and it is obvious that Exago cares about it's customers, providing outstanding support, training, and staying with us every step of the way. They have consistently delivered a solid reporting experience for our users, and are continuously improving the product as well, providing value as time moves on. A class act, any way you look at it. Pros Express design view makes drag/drop reports a reality. Web-based report designer Extendable to meet complex reporting needs Integration options for making Exago a seamless part of the product Great training sessions for admins and End users Outstanding support Cons Grouping could be improved Missing ability to define variables without using custom functions Cross tab reports can be daunting for new users Review Source JS Jatin S. Sr.Business System Analyst Information Technology and Services Used the software for: 1-2 years ### "Easy to customize and user friendly GUI" January 31, 2020 5.0 Overall I definitely would like to recommend Dundas BI as a BI tool for organization. within a sort time of period you can easily create your own reports or dashboard. Pros Dundas BI easy to customize and very friendly GUI. you can easily navigate to ETL process, Scheduling job, admin activity, configuration, user security and roles. Most important thing is very well visualization options, flexibility, stability and multi tenancy licenses. Customer Support is really very good. Cons Required better folder structure to manage data cubes, matric Set and dashboard. Alternatives considered [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) Review Source DD Dan D. Programmer/Analyst Mental Health Care Used the software for: 1-2 years ### "Nice Feature Set, Some Learning Curve" June 21, 2019 4.0 Pros Rich visualizations; tons of choices for visualizations with almost limitless customization; cube-builder platform is a very convenient environment for ETL - accommodates newbies with graphical tools and coders with convenient SQL, C#, and Python interfaces; state notifications are convenient and intuitive; good security. Cons Fairly tough to learn this platform - not always intuitive - hard to do simple things sometimes; limited (statistical) analysis toolset - no ML, though Python integrates nicely and has some application. v6.0 was a good step forward. Most customer support technicians are outstanding. Very skilled, knowledgeable, helpful. Other times, you have to bounce emails back and forth for a week before getting meaningful answers to your questions. Reason for choosing Logi Symphony I didn't make the final decision, but I recommended this platform because of the vast array of features, the cube-builder ETL tools, and because the sales team was not high-pressure/pushy/deceptive. Suggests to me this is a client-centered company and the platform sells itself. Review Source SD Scott D. Product Manager Computer Software Used the software for: 2+ years ### "Exago tool is great" February 21, 2017 5.0 Overall great experience with Exago's tool. The staff is patient and very helpful. Sometimes the logic gets complex quickly and not always able to get what we want easily. We are dependent on our integration choices we made back in 2008 so we have been not able to use some of the newer functions. The recommendation is to keep up to date as much as you can or you'll fall behind. Email reports to users is a great feature. We support 100's of users and clients around the world. Pros \- Ease of Use - Customer Support - Reporting Options - always looking to improve the product - Love the output options, dashboards, graphs, drill-down reports, cross tab. Cons \- sometimes complex logic - most of the time our data does not match northwind model so samples are hard to turn into relevant business cases. - Integration is sometimes tricky and mostly with our dev team. Review Source SL Sara-Anne L. Product Owner Computer Software Used the software for: 1-2 years ### "Powerful BI and Reporting Tool" February 1, 2021 5.0 Pros Exago has many features that showcase our data into meaningful visualizations and analytics for our clients. We use Exago for both standard reports in our product and custom reports. We've found Exago to be a robust reporting tool that meets the needs of both our company and our clients. Cons There are a few features that could be more user intuitive when creating custom reports and filtering. However, we have found Exago's customer support to be responsive and their documentation is extensive. Review Source SC Sharad C. Manager of BI Hospital & Health Care Used the software for: 2+ years ### "Used Dundas for more than a Decade but time to part ways" April 13, 2023 4.0 We loved the tool. But new company doesnt know how to keep their existing customers happy. Pros Its a very versatile product. Dashboard can be highly customized we used it for more than 10 years. Before it was called Dundas Server and it used to be a Dundas company Cons Now a new company has taken over. The SALES and renewal is not professional. Email responses take forever. The Phone conversation with sales is like a premium. Renewal costs have gone up significant. Their emails are like written by ChatGPT. Reason for choosing Logi Symphony At that time it was a great product. 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